O2 Outage in Wood Green, Greater London, England

@_peetaypan @O2 If you want to keep your number you can get a PAC code by texting PAC to 65075 once you give that to your new network provider you shouldn’t have any more hassle

@O2 I really need to speak to someone urgently im@trying to pay@my bill and it’s saying zero balance but I can’t call use my internet or text I need my phone and I can’t get through to anyone to sort it pls message me to help£

@No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.

Looking forward to going in to the @O2 & Sport Direct shop (they deleted there twitter) To argue with one of there nice colleagues who mite of struggled with there **** 80% wages, about ******** ups with my orders they sent me in lockdown & that the 30days to sort it, is over

@O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou

@O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help

@KateAGriffin @O2 I called @CPWTweets and got an amazing deal switching to EE. So quite glad they were rude 😉

After being on hold @O2 for an age to upgrade, customer service bloke atonal and barely responsive, then for some reason could no longer hear me, said FFS down the phone and hung up. Brilliant work. Think I’ll be switching provider.

@O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business

I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

@O2 trying to upgrade on app and main website but when I choose it crashes can anyone help

@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

@O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

@ItsAdsolution @O2 All of my calls which I've tried to make the O2 have not been answered I have a 40 phone and they don't seem to care I think if this keeps on we should see them because I've got a really bad disability and I've got a 40 phone so we should sue them

We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

@O2 I need a customer call back please.

I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

Mate, since transferred over to o2 I’ve legit had nothing but trouble with money coming out of my bank but then not ‘reviving it’ Honestly the staff I’ve spoken to have all been super friendly and lovely and have helped out but @O2 you need to sort your **** out man

@O2 one of the biggest service providers in the UK have taken the phone of the hook since lockdown can’t afford to have a decent service in a time of need. I need to contact someone regarding over charging on my bills. #o2 #CustomerExperience

This is absolutely ridiculous @O2 been over a week and still haven't got 4G signal or any kind of signal for that matter. When am I getting my signal back and not exactly happy to pay full monthly bill for not getting anything and losing business because of it.

@O2 cut off the phone multiple times, both facebook and Twitter private message responses do not help with my query, live chat unable to help. You have added a default to my credit report for a contract I do not have. This is having a negative impact and must be resolved

@O2 is there somebody who can help me... anyone I don't care who, all I want is a new sim, a micro sim is that too much to ask... I've tried tweeting, my o2 and phoning and the whole experience is just infuriating, my 02 is telling me to phone as theres a problem with the number

@O2 could someone please help. You have (supposedly) dispatched a new sim and have disconnected my current one leaving me without any service. I am paying for a contract I can not use.

@o2 can you please give me a normal bloody number to call that works or failing that - can you DM me to arrange a call back... I have tried 4 times to discuss paying a bill now & even got through for one of your advisors to hang up on me !! Thanks.

@laughingginge My dad always complains about their rubbish service & unhelpful customers service @O2 sort it out!

@O2 @oj_fowler Have been without service for 5 whole weeks. Can't verify details/access bank accounts. Still being charged full wack by O2. Told would be fixed 23/5, then 3/6 now 10/6. Partner has #O2 phone working fine. #Liars

@O2 @mobdevross Ross - I've had no service at all for five weeks. Still being charged full wack. #O2 are definitely keeping something from the public - massive problems up and down the UK. Just look at the amount of complaints on their Twitter feed....