Plusnet Outage Report in The Hyde, Greater London, England

Problems in the last 24 hours in The Hyde, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in The Hyde, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (15%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near The Hyde, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, Poplar, City of London, Hackney, Hounslow, Hampstead, Islington, Harringay, Southwark, Paddington, Staines, Newham, and Greenford.

City	Problem Type	Report Time
London	Internet	3 hours ago
London	Internet	5 hours ago
London	Internet	10 hours ago
London	Internet	3 days ago
London	Internet	3 days ago
City of Westminster	Total Blackout	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near The Hyde, England

Latest outage, problems and issue reports in The Hyde and nearby locations:

• 
  trina_latham (@trina_latham) reported 2 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  247 London Locksmith (@247LondonLocks) reported 20 minutes ago from Barnet, England

  @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

• 
  Gary Reynolds (@Gutbuster40) reported 21 minutes ago from Barnet, England

  I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp

• 
  Kevin Dewes (@kevindewes) reported 21 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  PETER PAHOR (@PETERPAHOR) reported 22 minutes ago from Poplar, England

  The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

• 
  K Jackson (@kjackson1984) reported 24 minutes ago from Barnet, England

  @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

• 
  247 London Locksmith (@247LondonLocks) reported 24 minutes ago from Barnet, England

  @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

• 
  Gary Reynolds (@Gutbuster40) reported 26 minutes ago from Barnet, England

  @Plusnet @plusnethelp customer service a joke

• 
  Amandip Sidhu (@AmandipSidhu2) reported 32 minutes ago from Watford, England

  @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

• 
  Daniel (@Daninho58) reported 37 minutes ago from Poplar, England

  @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

• 
  Nick Faber (@NickFaber) reported 39 minutes ago from Hackney, England

  @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

• 
  Rupert Cheek (@rupertcheek) reported 40 minutes ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Gary Reynolds (@Gutbuster40) reported 41 minutes ago from Barnet, England

  I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply

• 
  Gary Reynolds (@Gutbuster40) reported 42 minutes ago from Barnet, England

  @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

• 
  Kevin Dewes (@kevindewes) reported 45 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Danté Banks (@Dante_Banks) reported 46 minutes ago from Tottenham, England

  @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

• 
  Rob Hanson (@robdogtrickies) reported 50 minutes ago from Poplar, England

  @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

• 
  PETER PAHOR (@PETERPAHOR) reported 52 minutes ago from Poplar, England

  The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

• 
  Andy 💙 🇪🇺 (@andywash) reported 54 minutes ago from Hackney, England

  @VirtualAstro No problems on my Mac (on plusnet)

• 
  AJ Green (@Green_AJ) reported 59 minutes ago from Kensington, England

  @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hywel Carver (@h_carver) reported 6 minutes ago

  @Plusnet Hey 👋 I keep getting really flakey service (~10% of packets being dropped) and I think there might be a fault on the line. Anything you can do?

• 
  Steven Barrett (@StevenB48053410) reported 8 minutes ago

  @Plusnet @MoneyTelegraph I received an email from Plusnet threatening debt collection agency if an INCORRECT final bill unpaid after 14 days. I have written confirmation from Plusnet that the bill is wrong. No help from customer services after 7 days. Appalling service.

• 
  Aaron Paterson (@apaterson77749) reported 9 minutes ago

  @Plusnet good evening. Transferred to Plusnet broadband a couple of weeks ago and have been unable to stream anything through @skytv ever since. No problem on other devices and speed test returns ~70mbps download speed. Please can you help? @SkyHelpTeam

• 
  Gem Woodroffe (@gewoodroffe) reported 9 minutes ago

  @Plusnet @BBCWatchdog Having issues and now threatening emails despite a fault your end on our original account we had for years . We now have 3!! Can anyone actually resolve this….writing notes to billing isn’t working. Didn’t sleep last night over the stress of an email I got

• 
  Luke Paul Buttigieg (@lukbut) reported 10 minutes ago

  @Plusnet No reply nor activation in progress confirmation, and service should be going live today. Account still showing that nothing has been kicked off. Not impressed at all with how you’re handling the activation process. Your online reporting is broken

• 
  Rob Johns - 📷 🎥 (@robjohnsinfo) reported 16 minutes ago

  @Plusnet my internet has been down since yesterday, tried tweeting you as suggested on your website and now listening to awful music for over 20 mins trying to get through to support. This is not great customer service. Does anyone actually answer the phone? 🤔

• 
  ibm (@welshibm) reported 20 minutes ago

  @virginmedia so it won’t be fixed until tomorrow 4pm???? In the past 5 years I’ve had a mix of BT and plusnet, never was it the bad! Guess I won’t be renewing when the contract is up! CF14 Cardiff

• 
  LukeRMelthamCE (@MelthamCe) reported 22 minutes ago

  @Plusnet another disastrous interaction with customer service. And I am not even a customer any more. Apparently I have been overpaying and 6 weeks since I left still waiting for final bill. What a joke. @plusnethelp

• 
  NickRoyle (@NickRoyle4) reported 24 minutes ago

  @Plusnet another disastrous interaction with customer service. And I am not even a customer any more. Apparently I have been overpaying and 6 weeks since I left still waiting for final bill. What a joke. @plusnethelp

• 
  Gem Woodroffe (@gewoodroffe) reported 25 minutes ago

  @StevenB48053410 @Plusnet @MoneyTelegraph Same email here. Didn’t sleep. We were promised 9 days ago this wouldn’t happen as our account was closed down in error and they are dying to charge us termination fees despite still being a customer. We were assured over and over again!