Plusnet

Plusnet Outage Report in Lee, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lee, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lee, Greater London, England 11/17/2025 21:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Lee, Greater London, England

The most recent Plusnet outage reports came from the following cities: London, Hackney, Hampstead, Paddington, Hammersmith, Islington, Croydon, Fulham, Poplar, Bromley, Newham, Sevenoaks, City of Westminster, Kensington and Harringay.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHackney Total Blackout
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHampstead Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lee, England

Latest outage, problems and issue reports in Lee and nearby locations:

  • tandleman Tandleman (@tandleman) reported from Poplar, England

    @Plusnet email has been down all day. Great. Next update tomorrow doesn't bode well.

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

  • MusicMoofie ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    @TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

  • utkhan79 Usman (@utkhan79) reported from Sutton at Hone, England

    @Plusnet my home internet is down and so is your website. Any issues at the back end?

  • GMan40555684 GMan (@GMan40555684) reported from Sutton at Hone, England

    Hi, I’ve had Plusnet for about 4 months and despite my calls to you have no service outside my living room where my router is, this is awful and we have to use our own data indoors. Can you help please

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • Jo48651873 Jo (@Jo48651873) reported from Islington, England

    @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

  • tandleman Tandleman (@tandleman) reported from Poplar, England

    @Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍

  • EngHanrahan Mr H 🦡 (@EngHanrahan) reported from Walthamstow, England

    @Plusnet hey guy, my adsl speed dropped to 2mb yesterday and now it won’t connect at all, would you be able to help?

  • DameClaraM Dame C 🧙🏼‍♀️ (@DameClaraM) reported from Bromley, England

    Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.

  • PurpleDon1973 MadameCholet (@PurpleDon1973) reported from Ilford, England

    @bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service

  • miktrinh mtrinh (@miktrinh) reported from London, England

    @Plusnet broadband is down in SE23 1AN area

  • Shazzabam S. (@Shazzabam) reported from Islington, England

    @Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help

  • LinJaneThe2 Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • djaysteve DJAYSTEVE🎧🎤🎼 (@djaysteve) reported

    @MarcAllera Have you actually investigated @plusnethelp and found out how poor they are at customer service? Is it right that I should cancel @Plusnet before the service has even started because no engineer turned up and no hub arrived till later?

  • djaysteve DJAYSTEVE🎧🎤🎼 (@djaysteve) reported

    @MarcAllera Having emailed your office with no response about my @Plusnet service cancellation and the requested refund of £71.89. It seems like a social media campaign to hit you in the wallet will be the appropriate way to go.

  • Okden9725 A name (@Okden9725) reported

    @Plusnet Fix your absolute trainwreck of a service, consistently having outages without fail and im absolutely sick of it, never going back to plusnet again. unreal.

  • bgpLtd bristolglassprocess' (@bgpLtd) reported

    @Plusnet possibly the poorest service I have ever experienced. My advice stay as far clear as possible #plusnet

  • happykerching Finchy Shropshireman (@happykerching) reported

    @AndrewBooton @Plusnet Tell me about it, used to be awful. However, over the last 12 months, it has been fine and improved for us. However, at its worst, we had 3 full days of utter incompetence/

  • calum66075460 calum (@calum66075460) reported

    @plusnethelp please help. im getting really annoyed with this internet, its just so slow. plusnet also has some really bad wifi range. im literally right next to wifi and i get 5mbps - 10mbps. sometimes i get 0.1 - 1 download

  • MAnness2013 MAnness (@MAnness2013) reported

    @Plusnet Hi, I can’t activate my reward card.I tried twice, and got 2 activation codes,still no good,so I sent an email on 24/11 to Card Holder Services,but no reply. Tried again this morning and got this message:- “Sorry service is temporarily unavailable”. Very frustrating!

  • RobinGerlach6 Robin Gerlach (@RobinGerlach6) reported

    @plusnethelp @Plusnet downloads speeds of 2Mbps this morning, wifi has been terrible for the last 2 weeks - low speeds at best, nothing at all the rest of the time. How you can justify charging £18.99 a month for this is beyond me. Choosing Plusnet was a mistake that I regret.

  • Gordon_Keenan Mr K (@Gordon_Keenan) reported

    Christ! @Plusnet service has been going up and down all evening yet their status says all Green and OK! Other UP Testing sites report them has having connectivity issues.... Go figure!

  • RobinGerlach6 Robin Gerlach (@RobinGerlach6) reported

    @Plusnet @plusnethelp not a good look when your technical help line is having technical problems. What's the cancellation fee on a 1 year contract because honestly I've had enough of this company