Plusnet

Plusnet Outage Report in Lee, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lee, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lee, Greater London, England 12/01/2025 07:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Lee, Greater London, England

The most recent Plusnet outage reports came from the following cities: London, Ilford, Camden Town, City of Westminster, Hackney, Southwark, Hammersmith, Newham, Romford, Croydon, City of London, Harringay, Poplar, Warlingham and Fulham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomIlford Internet
United KingdomCamden Town Internet
United KingdomLondon Internet
United KingdomCity of Westminster Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Lee, England

Latest outage, problems and issue reports in Lee and nearby locations:

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • TotalOfficeBook Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England

    Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • uk12345 ken (@uk12345) reported from Romford, England

    @nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView

  • lewis_hardwick Lewis Hardwick (@lewis_hardwick) reported from Crayford, England

    So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • Pebblepower23 Katherine (@Pebblepower23) reported from Romford, England

    @plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

  • Errorfied Barbara Broccoli (@Errorfied) reported from Poplar, England

    @Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • turtlesnursery Eileen Rumble (@turtlesnursery) reported from Hackney, England

    @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • dansette Jellicle as Fuck (@dansette) reported from Hackney, England

    @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • handsovereyes 🌸🏳️‍⚧️ handsovereyes 🎩🌈 (@handsovereyes) reported

    @Plusnet internet keeps going down and router flashes yellow for the last couple of days its getting unbearable, can I have some help?

  • beplatform alice (@beplatform) reported

    @Plusnet @Plusnet @plusnethelp thank you for reply but the Point is, the connection is unstable - it is ok some of the time & sometimes it’s not - you need to check the History of line - not run a test after the issue is reported. I have a single device connected & am 1m from the router.

  • bigcheeseuk1 Steve Lumby (@bigcheeseuk1) reported

    @Plusnet Joined Plusnet Friday and had no broadband since, I am deaf so the support phone line is no good.need my internet connected

  • beplatform alice (@beplatform) reported

    @plusnet @plusnethelpI have been experiencing really spotty broadband connection today. It’s been slow and sometimes no connection. I phoned up plusnet customer support and after passing security, the gentleman run a test.Unfortunately the line was cut off at some point pls help

  • Plusnet Plusnet (@Plusnet) reported

    @Edna_Welthorpe_ Hi Edna, I'm sorry to see that you're having connection problems. If you send us your account username we'll look into this. Regards, Emily Plusnet Leeds 🌞

  • teskreebrook Thomas Seabrook (@teskreebrook) reported

    @plusnethelp Meant to tag @Plusnet not help oops

  • FtMmate FTMmate (@FtMmate) reported

    @Plusnet the worst Internet connection I have ever experienced. Changed channels but still poor. I will not be forced to pay for an adequate router either shame on you @Plusnet

  • RobPotter Rob Potter (@RobPotter) reported

    @Plusnet Hi, my router makes a hissing/clicking noise. I think when something is connected to the 5g. I've turned the 5g off and the noise stops but everything then runs very slowly. Is it possible to get a new router or any other suggested fix?

  • WolfBaginski Wolf Baginski💙 (@WolfBaginski) reported

    @plusnethelp @Plusnet in a repeat of a problem I had last night traffic through your systems seems to be failing. Known IP addresses such as 8.8.8.8 are not responding. The line shows as OK

  • bigcheeseuk1 Steve Lumby (@bigcheeseuk1) reported

    @Plusnet Messaged at 5pm, zero response, pretty poor