Sky Outage Report in Radyr, Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Radyr, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Radyr and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 23: Problems at Sky
Sky is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (14%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Radyr, Cardiff, Wales
The most recent Sky outage reports came from the following cities: Bargoed, Newport, Caerphilly, Cardiff, Treharris, Hengoed, Treorchy, Pontypridd, Barry, Penarth, Ferndale, Blackwood, Tonypandy, Mountain Ash and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Bargoed |
TV | |
| Newport |
Internet | |
| Caerphilly |
Internet | |
| Caerphilly |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Radyr, Wales
Latest outage, problems and issue reports in Radyr and nearby locations:
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi there, I’ve sent you my router back on the day my service ended yet you’ve not registered receiving it and are texting me reminding me. I have proof of postage and know it was delivered. Can you help update my account please?
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@waxperfect @SkyHelpTeam When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
My broadband is awful @SkyHelpTeam.
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@AdamStubbz @SkyUK When I realised our broadband speed from #Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Michelle Everitt
(@ShellEve73) reported
from
Price Town, Wales
@SkyHelpTeam is there a problem in Bridgend area no WiFi since around 9pm ? #skybroadband
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Young Ones Clubs Ltd.
(@Youngonesclubs) reported
from
Pentyrch, Wales
@skyhelpteam I have had poor WiFi coverage at my home for months, I have tried calling but as I am not vulnerable or Over 70 I can not get help. I have tried all the tips on website, It needs a booster. Can you please help?
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david
(@david_batey19) reported
from
Mountain Ash, Wales
@SkySports More bad news
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam how come you can only offer me a basic broadband but BT can offer me two speeds over fibre? Am I missing something or are they slow in telling you they’re upgraded?
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Chris Elliott
(@christelliott) reported
from
Barry, Wales
I wish I paid for @SkySports so I could cancel it
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Paul Smith
(@PaulSmith83) reported
from
Mountain Ash, Wales
@SkyHelpTeam can someone help me out please? I am speaking to someone called Aaron who is insisting on not helping me! Paying £42 a month for 2.5mbs broadband. He admits there’s a fault but won’t do anything about it.
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Mat Seymour
(@Mat_Seymour) reported
from
Cardiff, Wales
Hi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam Does not solve my issues
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam I have been ringing you for ages regarding my bill pay I need someone to help me please
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Jo Owens(Shardelow)
(@JoOwens2) reported
from
Barry, Wales
@SkyUK what’s happening???? Sky errors when trying to access emails!! Lots of people seem to be having same issue
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@PaulCaddick11 @AdamStubbz @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
-
gerald davies
(@gerry_tudor) reported
from
Cardiff, Wales
@SkyHelpTeam I think there’s a problem in my area, help.. !!
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Steve
(@smartinaus1975) reported
Why do the @SkySports golf commentators keep saying. “Apologies if you heard any bad language” no I didn’t and for Gods sake it’s 2148 on Saturday evening! Who cares! Muppets @Ajm1969ason @NickDougherty5
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Ian Clark
(@best4x4xfar) reported
Unfortunately @SkyHelpTeam hasn't come to any help in resolving issues , referred us back to starting point again #magicroundabout so wifi and route not"Fit For Purpose"sky taking money for nothing @BBCWatchdog evidence available.Only wanted quality broadband follow for updates
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Adam Wood
(@MrAdamwood) reported
@SkyHelpTeam Is this why everyone’s bill are going up? Why don’t you just consentrate on making the sky boxes record programs that change times or record the second half of a film that’s broken for a naff advert 🙄
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Mark Newton
(@MarkLNewton1) reported
@SkyHelpTeam Oh & a follow up to my earlier tweet. I’ve had £15 added to my bill for a service call. The last time I had an engineer visit was in January when you failed to send me a new box as promised & Sky sent the engineer. I didn’t request it so please refund the £15 now 😡
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Clare Whitfield
(@whitfield_riley) reported
@8gzd8k76nM @SkyHelpTeam I know I’m not meant to ‘feed the troll’ but you seem to be particularly active in this space and I’m a customer who trying to recoup the costs incurred and experience respect via decent customer service. If you are affiliated can you be transparent. Or do you just enjoy it?
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Simon ⚒🇬🇧🇪🇺🏴☠️⚒🕹⛄️
(@Sulaco68) reported
@SkyUK I am a 30 year customer of yours with all packages TV , Broadband and mobile please stop advertising on @GBNEWS you are supporting a Hate channel
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Jordan
(@jordan_1280) reported
@Apple your customer service is a complete disgrace, I claimed my 6 month free trail from @SkyUK for @AppleTVPlus and then get charged but I cannot claim a refund because I will then loose the 6 month offer absolute disgraceful service by both companies.
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Paul
(@8gzd8k76nM) reported
@Vikkelspies @SkyHelpTeam Sounds like its a complicated issue that requires a specialist back-office team to resolve. I’d just wait for them to fix the problem rather than badgering and pestering agents who can’t do anything for you and who are at no fault. Just get a replacement PAYG SIM in the meantime
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J3ff
(@J3ffWode) reported
@SkyUK You've no problem advertising on channels that threaten that safety though do you?
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Mark Coffin
(@MarkCoffin14) reported
Is anyone else enjoying the "Lance Stroll F1 Show brought to you by SkySports?" I've never seen a mediocre pay driver get so much attention in my years of watching F1...