TalkTalk Outage in Harlesden, Greater London, England

@TalkTalk @mindiam_xo Sorry bud, you can’t help. Wifi speed is 0.54 mbps. It’s just trash

@TalkTalk Why has your service been buffering all day? Is there an issue in the Willesden area?

@Suskat1 @TalkTalk Omg,!!! Worst customer service ever. Today i was on the phone for amost 2 hours. The assistant changed my new contract from 20.95 to £24.95. Is this legal?

@melato___ @TalkTalk Same! Been on the phone for ages trying to sort it. They are refunding me I don’t care. The **** always cuts out.

Nah @TalkTalk are pants. Why are WiFi providers in the UK so awful? My mobile hotspot is more reliable than this trash.

@TalkTalk Hi I desperately need a new router but I don’t have a phone with you but internet I do so I am unable to contact you lease HELP

@TalkTalkGroup @TalkTalk refusing to speak to me regarding my issue!!!

@TalkTalkGroup @TalkTalk I’m so angry you have Chinese partying while answering calls!!! How dare you disrespect us as bad as that!!! All I wanted was a poxy new remote!!!!

Talk talk are ****!! Called to just get a new remote the Chinese were partying in the background and have stall me tv!!!! @TalkTalkGroup @TalkTalk got no tv no remote!!! Disgusting behaviour not only are we on a lockdown but u guys want to rub it in partying!!! Send me a remote!!

Not one full day of internet for 10 days and no help whatsoever from @TalkTalk , hours wasted on the phone just being left on hold for 40 minutes, partner and I not able to do any work for days... supreme 👍🏼

@TalkTalk Tried messaging you because my router’s not working. Couldn’t remember my password so they sent link to change it (didn’t work) Can’t login to my account (same reason)Password change link also doesn’t recognise my landline no. Please help

@RuthCadbury @TalkTalk @RuthCadbury please could you help support supply staff. We have none to ask for help? I sent you an email. Please if you could advice 🙏🏼 thank you

@TalkTalk any reason why the internet is out in Hackney? Your service is becoming steadily worse. Can we leave the contract early please?

@TalkTalk is there a problem with broadband in NW10? I can't access internet at all after following all your troubleshooting steps. Your texts says the connection is fine which is not!

@TalkTalk my internet is down, what can I do? Is there any issue? I'm working and need it back ASAP please somebody help.

@TalkTalk @TalkTalkGroup please help with my elderly neighbour. She’s 83 and her landline isn’t working. She’s tried contacting you via internet phone but is not receiving the assistance she requires. This is her lifeline. Please advise how I can direct her. Tried all checks CS

Imagine I’m in the middle of a Global Pandemic doing a degree from home and @TalkTalk is trying to get my mum to pay £50 to cancel her broadband

In a time where we are so reliant on our Internet connections I would discourage anyone from considering using @TalkTalk... patchy connection and impossible to get through to customer service 😡

@CarolineMarys @TalkTalk That is true! When you call the customer service they direct you to Live Chat! Like im using my minutes because I dont have internet!

What is going with service @TalkTalk - going round in circles trying to get help on 48-hour outage and no one available.

@TalkTalk THREE DAYS !!!!!!! WHERE ******** IS MY INTERNET??!!!!! I’m paying for this !!! **** service, even shitter customer service !!!! What ******** !!!!!!!

@TalkTalk why have I been getting this message ever since you told me my bill will increase unless I renew my contract? Can't renew if I can't log in! Don't want to renew, I want to cancel thanks.

@TalkTalk Is there a way to cancel your contract online. Taking ages to eat through. When your agent called back, it dropped and he didn’t call again. #customerexperience Sign up in minutes. Cancellation takes hours.

@TalkTalk Hello. There is a problem sending emails from older android devices. Has TalkTalk recently withdrawn support for older versions of android from the mail server? I am awaiting replys to my DM's sent Tuesday and Wednesday.

@TalkTalk Hi. Can you check issues in my area please. Internet light has been going orange and losing connections on and off for the last two days

@TalkTalk I know that but these are charges because I had no choice but to cancel my contract. Now I am getting all sorts of emails saying I owe £300. There are plenty of emails and still no one has contacted me. I don't believe I should be charged for the result of a faulty box. Thanks.

@CuckooInternet Hi Becca - thank you! Does this apply if Heather is moving - as in, the line you guys will use is different from the one the TalkTalk supply uses? Does she actively need to cancel the TalkTalk account/line if that's the case?

So have had no Internet since December, and @TalkTalk @TalkTalkGroup refusing to help. Been speaking to them every day since, spend 4-5 hours on the phone but no one helps, made numerous complaints and no one gets back to me

@TalkTalk not allowing me to chat to customer service. Telling me my phone got disconnected in 2016???? Have already DM'd

I know you deal with the account closing for an old supplier - does this actually matter? Can you still close the old TalkTalk account even if she can't get into it because TalkTalk entered the wrong email on their system and she doesn't know what it is? Any help appreciated :)