TalkTalk Outage in Golders Green, Greater London, England

Eight days now with no resolution from @TalkTalk after they 'dumped' my email account when they upgraded to new servers! Probably hundreds of customers impacted @MoneyTelegraph

@talktalk worst customer service .... incompetent …. incomprehensible …inept & completely shambolic. do not use talktalk.

@TalkTalk Every issue under the sun, big lag spikes, terrible download speeds, constantly going up and down for no reason etc..

@TalkTalk You can help me by fixing your shit internet and making me not constantly lag

@TalkTalk Oh shit sorry..will do.. but to be honest I don't really give a rat's @rse about my details being public... everyone knows who I am anyway

@TalkTalk Most #appalling #CustomerService trying to cancel account on three occasions x2 on phone x1 on live chat on x2 different days #system #incompetence #prevents - record of live chat instructing to close and cancelled direct debit will have to do!

@TalkTalk It as handles beautifully by your agent when I called to help. Please acknowledge her. Outstanding service.

.@TalkTalk I assume you are no longer providing internet service beyond 1994 capability. One week on and I have made a gross mistake selecting your service.

@TalkTalk That isn’t acceptable, to say, oh we can disrupt your work, cost me money and Time because of your failure. You have let me down massively and cost me money

@TalkTalk And i will continue to ask until I get an answer, I want compensation for this, I had to use up my phones data because of your failure. No one has given me an answer, this service is the worst

No internet since ~10am 😫 this is not how I expected my weekend to be. Please fix it ASAP @TalkTalk 🙏

@EmLovesEd @TalkTalk Well I don’t seem to be getting any answer, this majorly affected my work and my day, as well as my data, it’s a shocking way to treat customers

He claimed 2 b from #talktalk proceeded 2 ask me install "teamviewer" obviously so i cld and him control of my device. Whn i refused 2 cooperate he began 2 verbally & racially abuse me. He clearly knew i ws customer 01273 404068 that ws his number i will be report 2 @metpoliceuk

@TalkTalk Yes and i emailed and contacted you online no has called me to date. Recieved call today from some indians someone called "paul" no idea what he was saying but began to verbally abuse clearly knew i was a talk talk customer.

@TalkTalk seriously! You have literally pulled the internet in Westminster at the worst possible time!

@TalkTalk This was my number 02080134547 and you gave me this number 02036431966 this has been a mess! Your BB has been on and off so i really want to go back to my old provider it will cost me more but atleast i will get the service i pay for and a company that actually values my custom

A nice surprise, @TalkTalk answered the phone straight away and resolved a contract boost issue on the spot. Agreed not to increase my boost by £2.50 for the remainder of the contract.

Im so pissed off that I have @TalkTalk internet it’s probably the WORST thing ever

@TalkTalk Wireless connection. Service on a few minutes then off. This has been going on for a couple of days

@irishayesha @TalkTalk It’s on them, they have to pay you £8 a day after 48hrs with no internet. Automatically happens in 30 days.. right result when my Now TV signal dropped.

The day I write a thread with my last month and a half experience in this 'network' provider, it will be the never ending thread. To summarize, again, avoid @TalkTalk at all costs.

@TalkTalk This is getting funny, @TalkTalk . The engineer was booked for today in the morning. 4:13pm and no engineer, therefore no internet. Bad news for me is that I need to stay with you until November... But it seems any penalty will worth the change...

You ain’t never experienced TalkTalk

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

For my UK friends...please avoid @TalkTalk and their network services. You will be more offline than online and they will not make the best as possible to fix it as soon as possible.

@TalkTalk in Rickmansworth seems to be down, cannot stream anything! So annoying, paying for a non premium service!

@TalkTalk The router is next to the stereo on the opposite side of the kitchen to the appliances - the same place as when I was with Vodaphone and had no problems whatsoever

@TalkTalk I constantly have to turn Wi-Fi off and use phone data because the connection is so bad. When watching tv via Amazon Firestick there is constant buffering. BT have been out and said there is nothing wrong - your people suggested I upgrade and pay more.

@sunny_hundal Not TalkTalk they’re rubbish - I’m locked in to an 18 month contract and regret it every day. I was previously with Vodaphone - good reliable service - wish I’d never left.

@TalkTalk I pay monthly for broadband, but your service only works in 1 room, now you want me to pay extra to get the service I already pay for 🙄😒 I think you have defaulted

@TalkTalk It’s now completely down. Nothing connects. Red light on the router.

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk Sorry , Jo, I don't have the technical knowledge to answer that. The wireless is dead slow - unacceptable - I used online speed checker

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk Can't sign in on other devices says incorrect password

@TalkTalk 100% it was an automated service that called my landline the end of last month to disconnect!! 100% SURE ABOUT THAT!

@TalkTalk What a surprise.. I finally got a call from a case manager from CEO team after my tweet, told she would call me back with update yesterday at 12.30pm.... No call or email.... and no response from @dburdon either... I’m moving my account to a company that can do customer service!

I can’t believe @TalkTalk are still trying to charge me money after they called me asking if I wanted to cancel my internet and I said yes!

@TalkTalk Dean Burdon is the Head of Customer Service @Talkatalk according to LinkedIn... I am laying down the challenge for Dean to contact me directly as a customer of TalkTalk to resolve this as the customer service is atrocious...

@TalkTalk Apparently a openreach engineer needs to come out to have a look, but I’ve been given no timings or any information I’ve been paying for the service since I moved in a week ago and I’m not any closer to getting internet

@TalkTalk hi. Internet is down. Been problematic since last night. Internet light is red on my router

@TalkTalk Yeah but only put it in today (my bad)

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

@TalkTalk have you a problem with your phone service. Am trying to pay my bill but keep getting cut off when i get to this option please advise

@TalkTalk I'm trying to cancel my account with you but it's a nightmare. I finally get to the advisor just get a garbled voice. Tried today "complaint" instead and funny enough voice not garbled but couldn't help. Put through to right department...nada!!!

NEVER EVER switch to TalkTalk under any circumstances. They are rotten without a proper customer service hotline or technical support. You will regret switching trust me.

@TalkTalk Yes but they haven’t actually helped us because you don’t have a policy to help relatives of vulnerable people so we are still stuck. Your staff just asking for account details again which we can’t get because Mum is a dementia sufferer

@TalkTalk I am about to cancel the DD I have for my mother’s broadband. Despite being reassured you would dew with this case you are still fobbing us off with “we can’t talk to you- because you aren’t the account holder”. She has dementia and has no idea her account details!

Finally @talktalk customer service has agreed to put her on an acceptable package and refund some money - shame about the 1.5 hour call to sort it

To follow up @TalkTalk, she was told her bill would probably go down and in fact it’s doubled

@TalkTalk I’m paying for something that i cant even use, i’ve been with you for about 2/3 weeks now & i think my internets only been working sbout 4 times in that whole time period. Never known anything like it

@TalkTalk Just want to know when my internet is going to be working. Its literally been 3 days & it still hasnt come back on. By the looks of things im not the only person having this problem.

I’m melting, so watching telly. Then boom, @TalkTalk goes off (again). I question what I’m paying for. It’s meant to be super fast, it never is. And the regularity of outages is ridiculous 🙃. #talktalk

Internet consistently goes out for days, TalkTalk send a new router which doesn't fix it, an engineer comes round and replaces the master socket, internet is fine for a few days then today it's gone out twice...

@TalkTalk Would like an update in the current situation, forget currently experiencing issues with services... Try going for the service is not there... No more of this ASAP nonsense... People need WiFi to work play and get peace... Such a shambles.

@MartinSLewis @thismorning I rang up TalkTalk as my internet was so slow. I was paying £32 a month. I now pay £22.50 a month for fibre, super fast broadband. Pays to call!

@LindseyFlood_x @TalkTalk It's shocking, there must be some kind of update on an eta, that's almost 12hrs now since it went down....

@TalkTalk Still not working its a joke we have to pay for this aswell

@TalkTalk What about the ardrossan exchange problem, no communication absolutely disgraceful

@weecman @TalkTalk Terrible how we have had no further response to the problem, hope it's a big refund for all customers