Virgin Media Outage Report in Whyteleafe, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whyteleafe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whyteleafe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Whyteleafe, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Coldblow, Croydon, Hounslow, Redhill, Lewisham, Southwark, Welling, Leatherhead, Isleworth, Balham, Mitcham, Twickenham, Streatham and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Coldblow |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Whyteleafe, England
Latest outage, problems and issue reports in Whyteleafe and nearby locations:
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia I guess this sums up the level of service. Simply can’t get in touch to discuss the contract we have. Website, telephone, Twitter, bots... no doubt I’ll get a call at the supermarket checkout or at dinner.
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
@virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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Vicki Wheatley ⁷
(@vicki_stitcher) reported
from
Crayford, England
@virginmedia please can you sort out the ongoing issue with broadband (no internet). We have not had internet for 3 days! How are people supposed to work from home???!!
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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Anna Thurman
(@AnnaThurmanLDN) reported
from
Bexleyheath, England
@virginmedia I think someone has made an order in my name and used my contact details, please help ASAP!
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Camberwell, England
@virginmedia It seems to happen whenever there’s bad weather. I wouldn’t have thought weather could affect tv / WiFi services, unless it’s just a coincidence.
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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vShowcards.com
(@vshowcards) reported
from
Camberwell, England
@MarksScifiBooks @virginmedia Mark is another @virginmedia customer having trouble!
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Sue Threader
(@CivEngSue) reported
from
Crayford, England
Come on @virginmedia We can’t work without a broadband connection and can’t even watch TV instead because that’s not working either. A problem all day that we were promised would be fixed by 4pm (DA7)
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Des O'Carroll
(@Deso27) reported
from
Richmond, England
@virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service
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Jamal.
(@JXMSZ) reported
from
Croydon, England
RANDOM CALLER: We heard you might have a problem with your Sky box ME, A VIRGIN MEDIA CUSTOMER: I don’t have...Sky RANDOM CALLER: *Awkward Silence* *Hangs Up Phone*
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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Ann Cooper
(@Ann_MadDogLady) reported
from
Bromley, England
@virginmedia Back to normal for now. Apparently there was a network issue. Why it takes you so long to discover that beats me. There must be some sort of alert system surely? And if not, why not? Thanks
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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Su O'brien
(@suob71) reported
from
Bexleyheath, England
@VIRGINMEDIA NO TV NO BROAD BAND NO ANSWER ON THE PHONE USUAL EXCELLENT SERVICE NOT
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The Gaffa🔌
(@ako_essex) reported
from
London, England
@virginmedia worst internet provider going
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁)
(@JohnnyDude1983) reported
@virginmedia you seriously need to give your over the phone agents a kick up the backside. Your customer service has gone right down the pan. Your absolutely useless . #virginmedia
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Chris 🇺🇦
(@kitto_13) reported
@virginmedia Yes, tried new batteries but no luck. The Virgin TV remote app doesn't seem to support the Stream box? The Virgin Go app has a remote function but this only seems to work intermittently.
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Raymacuxbridge
(@raymacuxbridge) reported
The worst level of customer service by @virginmedia. Been on hold for 15 mins to only be told the price is going up by 30%. No loyalty to existing customers.
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Tech N food
(@PeterHarar) reported
@virginmedia Ok if you are saying you don’t send emails that means once again someone LIED (Virgin) I can’t really trust you guys anymore. if I’ll call again today I will have start again from scratch. Yesterday call was 1hours 18mins long. Seriously I’ve never seen service like this.
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ScottK
(@scottkeegan) reported
@virginmedia I’m seeing lots of timeout errors in the network log.
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Honey TV
(@Honey__Tv) reported
@virginmedia The fact that I clearly said family member but you chose to half read my message and give me a half hearted answer shows how disgusting you people are. Glad I'm not with virgin and NEVER will be.
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Dusky Moko
(@DuskyMoko) reported
Yet again @virginmedia ruining my day by being ****.
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S A McG
(@classydudette) reported
@virginmedia we have connected however the speed we have is 4x faster than previous broadband and we never had a problem with the same amount of devices. The only way to connect reliably is through an ethernet cable which is not practical and even if it was I'd have cables running throughout
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Sam Maynard
(@SamMaynard20) reported
@virginmedia my partners parents landline isn’t working yet the app says the issue is with tv? They can make out going calls but can’t receive any? He’s self employed so this is losing him business
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Caroline Hall
(@Limbo87) reported
@virginmedia tried to call 3 times about my bill each time someone says they will call me back and don't WORST COMPANY EVER they have no idea how to use their own systems or how to talk to people they should be struck off!!