Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hounslow, Hampstead, Greenford, Paddington, Wembley, Wandsworth, Greater London, Camden Town, Carshalton, Mitcham, Ealing, Coulsdon and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
-
Tricky
(@trickyvondickie) reported
from
Kensington, England
@virginmedia trying your text service now
-
aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
-
Margareta Dovgal
(@Margare7a) reported
from
Hammersmith, England
Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!
-
soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
-
Jack Faulkner
(@jackjfaulkner) reported
from
Hounslow, England
@virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.
-
Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a
-
Toby Dawson
(@TobiWanDOTA) reported
from
Camden Town, England
Get a message from @virginmedia telling me they are raising my monthly cost to pay so they can offer a better service.....internet is down once again... Finally going to look for ANY other options cause I have had enough!!!
-
Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave
-
Rafi
(@_Rafi93) reported
from
Camden Town, England
@virginmedia I need an engineer to come back to my house, possibly to rewire everything as my tv service doesn’t work properly. The previous one got everything working again recently but said it might break again and if it does we would need to replace the cables coming from outside
-
Wozza
(@DWozza) reported
from
Merton, England
@virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue
-
Jordan Cunningham
(@JCunninghamUK) reported
from
London, England
@virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated
-
Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.
-
Bronwyn MacDonald
(@BronBron283) reported
from
Merton, England
@virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.
-
Richie Berryman
(@richie_b_80) reported
from
Richmond, England
@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
-
sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
-
Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
-
Rafi
(@_Rafi93) reported
from
Camden Town, England
@virginmedia No change after rebooting both boxes (v6/hub). Nothing on the service status page. I’ve been through all of this before and was explicitly told if it happened again the cables would have to be re fitted
-
Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!
-
soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
-
Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Clare 🌻 - Mint Maker Studio
(@MintMakerStudio) reported
@virginmedia @deathbysuzy Except it's not a home move. It's a cancellation. She can't keep the service in a care home. It should be easy to cancel an account under the circumstances.
-
Debbie Storm
(@debs_storm) reported
@virginmedia I’m getting really frustrated. Got through on WhatsApp and I’m now getting the chat about how they’ll cancel but can we tell them why he wants to leave. Seriously? You can’t afford to let us go? We don’t care.
-
Tash
(@GreatBretten) reported
@virginmedia We’ve moved abroad and despite trying to cancel more than 30 days before, our calls, emails, tweets and WhatsApp’s went unanswered for more than a week. Due to this incompetence, it was agreed that the fee would be waive red since it was not our fault.
-
Sir Gobbs
(@SirGobbs) reported
@virginmedia virgin media staff are an absolute joke. I've spent 11.5 hours to resolve an issue where I'm due over £70 worth of credits back and rather than do what's been promised 6 times. Rather agents call me to chase a payment for me!
-
EJ
(@ElliotJMiller) reported
@virginmedia I’m a new customer, and I’m expecting my installation today between 13:00 & 18:00. I do hope I’m going to receive a text with a more specific time? I don’t live at the property, and I had assumed Virgin wouldn’t make that same assumption, as I cannot wait all day
-
Martha
(@northern_star20) reported
@virginmedia Yes. I was told I couldn’t transfer and that I had to completely close the old account and set up a new one. Hence, my first month’s payment at new address has been for two months of service. And I am owed a credit from the last house.
-
Suzy Jackson
(@deathbysuzy) reported
@virginmedia I’m trying to cancel services for my elderly grandmother. I keep being passed from dept to dept telling the full story each time only to be cut off. Something is definitely broken in this phone system so I need another way.
-
tug🦁
(@BuyacidOrchid) reported
@virginmedia This is part of the problem. I have told u what is most likely to have gone wrong. Somehow VM sent my DD detail to someone else, and also closed my complaint as it was similar to someone else's. only explanation is that Somehow my account is linked with another. Need answers
-
Marcello Mega
(@stcello1) reported
@virginmedia On to this number now. Would be great if a person answered the phone rather than a machine. All these messages go on about customer care while the very fact a machine is talking to you and giving you options is the antithesis of it.
-
Sir Gobbs
(@SirGobbs) reported
@ClampRob @virginmedia I used to work for virgin for 6 years before they outsourced most of their call center to Bangalore. Can confirm internally their biggest issues was hanging on calls don't let them lie to you. If you're issue isn't an easy fix or you're not giving them money they'll hang up.