Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Camden Town, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 3 hours ago |
|
Slough
|
Internet | 7 hours ago |
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Ashtead
|
Internet | 12 hours ago |
|
Hammersmith
|
Internet | 14 hours ago |
|
Hammersmith
|
Internet | 22 hours ago |
|
Wembley
|
Internet | 1 day ago |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Keith Brennan (@keithyb77) reported from Ealing, England@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..
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Deborah Maclaren (@MaclarenDeborah) reported from Richmond, England@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th
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Maria Olívia (@oliviadutervil) reported from Guildford, England@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Angus Teee (@AngusTeee) reported from Paddington, England@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
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Jewmie (@JamieSenitt) reported from Richmond, EnglandAnother evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!
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Geoff Speed (@GeoffSp) reported from Ealing, England@richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head
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Hadders (@chelsian) reported from Epsom and Ewell District, England@virginmedia still on the phone, still not working 💤
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John Dunne (@Jdunne9407uk) reported from Merton, England@virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .
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Mark Viveash (@MarkViveash) reported from Hounslow, EnglandHi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service
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APM External Affairs (@APM_Stephen) reported from Camden Town, EnglandIt's a disgrace @virginmedia that since Sunday evening we've had no Broadband (NW3) and customer services telling us only "there's a fault in the area"
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Toby Everett (@tobyeverett14) reported from Wandsworth, England@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Edu Caselles (@CasellesEdu) reported from Kensington, England@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2
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Hadders (@chelsian) reported from Epsom and Ewell District, England@virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄
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paul davies (@ayestawnie) reported from Hillingdon, England@virginmedia got no TV, Internet or phone please help got code W02 on my TV
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Luke Archer (@Luke_Arch3r) reported from Camden Town, EnglandTrying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!
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Angus Teee (@AngusTeee) reported from Paddington, England@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
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Dan (@DanStratford84) reported from Wandsworth, England@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all
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Edu Caselles (@CasellesEdu) reported from Kensington, England@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2
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Anna Jarman (@AnnaLouise1980) reported from Kingston upon Thames, England@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!
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Keith Brennan (@keithyb77) reported from Ealing, England@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mrs ziyech (@itsprxya) reportedomd virgin media can suck my toes this is the worst my wifi has ever been wtf
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Mark (@MarkNotagovbot) reported@virginmedia Another day wasted trying to contact Virgin media. Last time was trying to get through by phone, this time it was waiting for response on messaging service. My installation was completed today ( 3 weeks late) The cable just comes out of the wall. Help!
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Phil Foulkes (@G7OEA) reported@biglesp @virginmedia @cjdell Are virgin media asking to you tell THEM there is a on THEIR network?
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Annette_at_home (@Annette_at_home) reported@virginmedia Your service is atrocious -I am paying £40 a month for 1.5 download. Get in touch!!!
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Finton Worsnip (@toniusward) reported@rajgillwho @virginmedia Same 0730-1930 daily since 19 nov. Estimated fix date now 30 nov, no warning, no apology, status check says ‘no known issues! They say is not a faiult but improvement work #virginmediadown
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Sam Sugarman (@sam_sugarman) reported@virginmedia I have never experienced such terrible service from an internet provider in my life. 1. Since we joined in September, we've had at least 2 full days of no service at all (in the middle of lockdown!) and when we have had service, its been slow at best...(cont)
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Karly Appleby (@Karly_1979) reported@virginmedia I’m losing the will to live. Paying full price and getting rubbish service. Internet continually cutting out. Been told numerous times engineer coming out and still nothing. Hours on phone messages on app waiting days for replies then getting cut off 🤬🤬
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Mark J Denn (@markjdenn) reported@virginmedia been trying to get someone to sell me a booster for my broadband HELP chat and call back obviously not working
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vicky (@johnston_vj) reported@virginmedia We’d love to having signed up with virgin on 21/10; however despite one engineer visit you’ve still not connected us to your service. Currently, we are being charged for a service which is not being delivered. All attempts to contact, and complaints, have not been answered.
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Dermot Bolton (@CheeseSlices) reported@davidjwbailey @virginmedia We only get broadband from @virginmedia now. Money saved goes on service subscriptions that we actually want.