Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/05/2026 16:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hampstead, Greater London, Camden Town, Paddington, Southall, Carshalton, Mitcham, Wembley, Ealing, Coulsdon, Kensington, Northolt, Hounslow and West Molesey.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomHampstead Internet

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • RealAndyCowen Andy Cowen (@RealAndyCowen) reported from Redhill, England

    @virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....

  • Traceywith_an_e Tracey Franklin (@Traceywith_an_e) reported from Redhill, England

    @virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @kveves Just teeeted advice directly from @Ofcom Hope it helps but in the mean time we are all stranded by subpar service by .@virginmedia #virginmediadown

  • DazzlingHamster Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia paid to watch the @AVFCOfficial Vs Leicester game On Demand and it’s not working and your call centre is closed, please respond to this as I am extremely unhappy with the service and you stealing £14.95from me.

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia @Savilehto How are you going to compensate us? It says we should rely on you to automatically work it out. You can’t even get your service running smoothly for over half a month... #virginmediaincompetence #virginmediadown I bet they payment goes out from my account without any issues...

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia This has been going on for 16 days. Are you kidding me with your canned response? Don’t even bother replying to me until you have sorted it out in the UB3 area. Every time at 4pm goes down. Every night at 11pm goes down until 8.30am on wkends always down. #virginmediadown

  • AmbroseBarnaby Barnaby & Chris (@AmbroseBarnaby) reported from Richmond, England

    @virginmedia Hi there. I am having trouble using phone service I can never get through. We are looking at ending our Virgin media broadband for now. Can I contact you via Whats app or another means to start this process many thanks. Barnaby

  • nilesh14 𝒏𝒊𝒍𝒆𝒔𝒉 (@nilesh14) reported from Richmond, England

    Is @virginmedia internet down in Barnes area?

  • Johnlumb67 John lumb (@Johnlumb67) reported from Richmond, England

    @virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    .@virginmedia as predicted. Down it goes. What is your problem @virginmedia #virginmediadown

  • tosman30 Tom🏴󠁧󠁢󠁥󠁮󠁧󠁿⚒ (@tosman30) reported from London, England

    @virginmedia have an error code (C130) and not getting a signal, what does this mean?

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @virginmedia What app? I'm talking about tube WiFi. I've never needed an app for that before.... And I shouldn't need an app... I'm talking about the sign in page. In the past I only had to put my username and password in once in a while; now it's EVERY station.

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia down in se6 london? Can't access to your site even from the mobile

  • MarlingtonBear Sandy Trappitt (@MarlingtonBear) reported from Hounslow, England

    @virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @virginmedia Ha, had to be sure because in past I've had responses about tube WiFi telling me to restart the router etc... It's pretty lame that I would need an app. I really can't see how that will help, as you can't surely expect all of London to download your app just to use tube WiFi?

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh

  • ako_essex The Gaffa🔌 (@ako_essex) reported from London, England

    Virgin media is absolutely awful in every aspect

  • AyyazKasmani Mohamed A Kasmani (@AyyazKasmani) reported from Hillingdon, England

    @virginmedia @virginmedia 2 weeks daily drop in virgin media services. No notification by letter or email of services. Today services have been down all day in harlington. Unacceptable, take out money but don’t provide notification.

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @mrchdavid @virginmedia Not only the box, their whole system is Sh@+. Might as well cancel your contract. Be better in the long run to go elsewhere. #virginmediadown

  • EntertainerJoel JoelTheEntertainer (@EntertainerJoel) reported from Redhill, England

    @virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • viks7286 LittleMissWhoops (@viks7286) reported

    @virginmedia in the middle of a very emotional chat with 1 of your advisors. Trying since 11am this morning to get thru. Currently on hold for a third department! Don’t even talk to me about your WhatsApp service. Beyond a joke. I just want to cancel my broadband.

  • LaptopGeek92 Jenn 🔜 meets (David) Tenn(ant)! (@LaptopGeek92) reported

    @virginmedia Is there another way? As it costing her money to phone you and wait for message. All she want is to cancel your broadband and TV.

  • PiotrekLesiak buLLyQQ (@PiotrekLesiak) reported

    @LaptopGeek92 @virginmedia I have same problem, waiting hours to someone to pickup up the Phone. When someone actually pick it up and hear That i want to cancel my broadband they hang out. The reason why i want to leave is that they send me a 44 pound bill while i ordered IT for 26.99 a month

  • PaulaOB36861931 Paula O Brien (@PaulaOB36861931) reported

    @virginmedia After my issues with being able to get through to you identified surely the solution is not to just tell me to try to contact you .. the very thing I have told you I'm having an issue with. There must be some element of customer care

  • JKleppang Jamie Kleppang (@JKleppang) reported

    @virginmedia Is there an network issue in Edinburgh EH11 at the minute? My service dropped out about half an hour ago and hasn’t come back in?

  • FusionFabrics jackie fusion (@FusionFabrics) reported

    @liamw48 @virginmedia @Ofcom I’ve never had a letter or email saying when my contract is up. Been with them 17yrs.

  • ahxrt Amber Hartley (@ahxrt) reported

    Has anyone ever been successful getting through to @virginmedia ?! I’ve been trying every day for over a week and it’s pathetic now, did want to upgrade but instead to want to cancel. Always the same, can’t get through by phone, get ignored on chat

  • Jim22237661 Jim (@Jim22237661) reported

    @BATC_London @virginmedia Online chat sends you to WhatsApp who never answer or cancel like I ask over and over again. Phonelines put you on hold. Managers are non existent and then if you get through and say you are cancelling they hang up. Cancel my package!

  • zenbee15 zen bee (@zenbee15) reported

    @virginmedia please tell me how I can cancel my contract. I have phoned, been referred to a texting system and then to WhatsApp. You have been sending me around and around in circles for days. I just want to cancel my contract please help.

  • lildakes Lil 🦖🌻 (@lildakes) reported

    An absolute shock, my @virginmedia broadband is not working again. Whilst I'm trying to work from home...again. Someone get me into an office 😭