Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Hammersmith, Walton-on-Thames, Southall, Twickenham, Camden Town, Kensington, Redhill, Ealing, Paddington, Wembley, Wandsworth, Hampstead and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Slough |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I reported a fault on my Home Telephone with Virgin Media on 6th March I am still waiting for this to be repaired. Virgin Media are absolutely disgusting for customer service. Don't ever join them!
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia No, there is an IT fault on my account which is stopping a call being raised for an engineer to call out. Your IT people were notified 12 days ago and have still not rectified the problem.That is what is causing the whole problem.
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Kung Fu Khinny
(@sunflowersoul_) reported
from
Camden Town, England
Two virgin media dudes came to fix my WiFi last year and I basically had to argue with them to remove their shoes before coming in. I even said u can keep socks on. One straight up just refused. I told him he could stay outside then and he did lmao 😂 so whack
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia There is an IT fault on my account that is stopping you issuing an engineer visit to my property. This is what's causing the main problem your IT dept have not fixed the problem they have known about this since 7th March.
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I messaged your Text Message service this morning and was told 'we are sorry but our IT dept are still looking into fixing this'. When I said they have been looking into this now for 13 days I received NO REPLY! Back that was at 13.17
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Francisco González
(@frangz) reported
from
Paddington, England
@virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.
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Anne
(@ange1pie) reported
from
Camden Town, England
@virginmedia Thanks - apparently there is a problem in the area.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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luke ･*+˚✧
(@CATBOO4k) reported
i rlly hope i can watch ranboo’s subathon, virgin media is being BAD recently
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Annie
(@m19annie) reported
@virginmedia I have and it says the hub is fine. I have changed position of the hub multiple times but it makes no difference. Even up graded to intelligent wifi and a pod but in makes difference. The only way you don't lose connection is being wired to the hub! I had no issues with hub 3!
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Tony Perry
(@tonyperry2011) reported
@virginmedia yet again poor service. Agreed a package change before my existing agreement had finished, then receive confirmation with incorrect package and price. Now bill come through £60 extra.. not happy please can I be contacted to discuss.
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🦔🦊Johnny1983 🦝🐱 #VirginmediaCustomer
(@JohnnyDude1983) reported
@virginmedia Hi. Is their a fix date for the known issue with multiple recordings on v6 boxes 🤔. I've had a few work orders raised since 10th March. Aswell as a complaint. Your 2nd line team, Cms team, IT team have all tried fixing the known fault 🙁. It's now with back office.
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Tom Ferris
(@TomFerris97) reported
@virginmedia the last week the Internet service has been poor. Struggles to even to play YouTube videos without buffering, resetting the router works briefly then it reverts back to being dire again. Your service is a waste of money.
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Uncle Ho
(@unclehohoho) reported
@virginmedia Service Status checker states.. "Fix estimate: 17 April 23:50" Eh? No sooner? What is the issue in my area, please?
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🥔☠️
(@potato0fdeath) reported
@virginmedia I had a text. 3 of them in fact. All saying the same thing. I waited for someone to collect and no one came. Then I was threatened with a £40 charge if I didn’t return it, even though I’d arranged a collection. Your proposed solution is indeed quicker and easier - for you.
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𝙋𝙆
(@Andy_Peacock) reported
Hey @virginmedia is the Internet down in Hertfordshire. People from Watford have stopped tweeting all of a sudden?!
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Tre
(@Liafreytre) reported
@virginmedia Thanks. Tho when I call I have to 20 questions about security and now im just expected to email all this to a total stranger. I still don’t understand why this issue cannot be resolved over the phone. God is more contactable at this point.
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Rachael
(@gstarx1326) reported
@virginmedia Yes it's my friend having the issue. It was installed to the wrong house which he found out on the day he moved. Then once that was sorted he still couldn't get any WiFi or TV but it was apparently sorted on your side which obviously it wasn't as we could see it on our side