Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Camden Town, Southall, Wembley, Ealing, Hampstead, Coulsdon, Kensington, Northolt, Paddington, Hounslow, West Molesey, Slough and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Mitcham |
Internet | |
| Camden Town |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!
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Martin COYS
(@Dusty19646) reported
from
Hillingdon, England
Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.
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Dominic Sender
(@dcsender) reported
from
Camden Town, England
@virginmedia please can you advise what is happening with your WiFi service in the NW2 area. WiFi keeps dropping out. Impossible to get through to anybody and on the meantime I have lots of work to do.
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!
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catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginmedia Thankyou for this, but you are now saying Wednesday is the earliest you can comeback and fix the problem your engineers created then and left!?This is now affecting my ability to do my job which is primarily online. I am not happy
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nando
(@locotraveller) reported
from
Windsor, England
@virginmedia hi engineers did a bad job outside my property. The cables are messy and exposed.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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mike
(@mikeperrin58) reported
from
Egham, England
@virginmedia Yes I have tried this but it keeps saying incorrect details and we are not the only people with this problem
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Sophie Judge
(@judgarama) reported
from
Merton, England
@virginmedia I have called twice today to try to get help to fix the fault with my tv service, and been cut off both times w/out speaking to anyone. Your online help has not rectified. Can I speak to a human being pls for help?
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginmedia @virginhelp Your engineers came to install on another property and managed to disconnect me I’m in NW area they knew they did this I told them at the time they said they would fix it and they just left without restoring or knocking to say when they would be back.
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginhelp @virginmedia So who’s going to fix this? they came to set up stuff for installation to the upstairs flat. I am so 🤬right now you have no idea. I have grading to do and I need my damn internet. I’m really not impressed
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Picture is pixelating when I record something & also when I pause and doesn't play properly after pausing? Please help!!
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginhelp @Virgin @virginmedia I’ve been online using my EE data as your phone lines are so busy you are not answering. Online went through the checks to be told there is a problem with your broadband [I know this your engineers caused the problems and then left!] your online offered me Wednesday to fix this!
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Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Moeen
(@moheenb) reported
@vmbusiness hey my VM business is down for few hours. I am trying to contact customer service and been waiting for someone to answer for last one hour? Whats going on? @virginmedia
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Lyzz
(@ManicMundie) reported
@virginmedia I already got told to buy a signal booster from Argos and that didn't work. And I don't want to pay more for a "better" package with no guarantee it will work which is what your cold calling sales team tried to do, so as long as it isn't either of those then yes I'm free :)
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stella newman & also vicky zimmerman...
(@stellanewman) reported
Hi @virginmedia - having genuinely dreadful customer service from you, 16 years in to being a customer - any chance you could resolve please, as I am so very bored of this?
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Jaq
(@jaq_c13) reported
@virginmedia I’m at work and can’t log into my account! It shouldn’t be this bad! Especially when my husband @MarkCarruthers_ works from home and needs the internet given that he’s a freelance journalist! Not to mention the use of my mobile data...the list goes on...
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a.salem91@hotmail.co.uk
(@mr_as91) reported
@virginmedia That’s all you’ve got to say?! An empty apology?! I’ve been on the phone and still am for over 1.5 hours and the advisor has just hung up the phone on me and your solution is to tell me to go back and call again? I expect somebody to call me back and not me having to.”Shambles
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Anuj Ghaghada
(@nujwaan) reported
@vmbusiness AFTER BEING BOUNCED AROUND 8 DIFFERENT DEPARTMENTS, I'VE NOW BEEN ON HOLD FOR OVER AN HOUR AS OUR INTERNET IS COMPLETELY OFFLINE. WHAT KIND OF BUSINESS SUPPORT IS THIS??
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Tom Stokes
(@traveltom84) reported
@craigtweets1 @virginmedia It's just two new lids, would take half an hour at most to resolve both issues. They're almost getting as bad as Openreach, where it's been over four months for the one on Ladymoor Road.
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Janice B Gordon 💥 Want to #ScaleYourSales?
(@JaniceBGordon) reported
Be warned - massive increase @virginmedia bill at end of contract & if you try to leave they charge you 30 days notice at the higher rate. When I rang 3 weeks ago to review my options they did inform me of the 30 days notice! #RIPOFF poor #CustomerService& lost customer for life
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steven jenkinson
(@steve_jenkinson) reported
@virginmedia please help!!! Tried to speak to someone about my bill , being over charged ,for over 6 months now😱😱 I am getting desperate now as I can’t afford to pay my bill Please please please HELP
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Nicketh
(@Nickethmcr) reported
How does @virginmedia get away with such shoddy connection in a major city when it's 2021 and so many people are remote working. Told possible 5-7 day outage? #Manchester