Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Kensington, London, Twickenham, Camden Town, Hampstead, Wembley, Southall, Mitcham, Slough, Hammersmith, Hayes, Addlestone, Fulham, Reigate and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington |
Wi-fi | |
| London |
Wi-fi | |
| Twickenham |
Internet | |
| Camden Town |
Internet | |
| London |
||
| Hampstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Robert Hallam
(@Robertfhallam) reported
from
Spelthorne District, England
@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.
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jeanne smith
(@jeannesmith1) reported
from
Hillingdon, England
@virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡
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Umar 馬 ➡️ 🇨🇭
(@UF1902) reported
from
Hounslow, England
@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown
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Urban Edge Capital
(@UrbanEdgeCapit1) reported
from
Brentford, England
@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
@virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage
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Tom Vincent
(@TomboBrewster) reported
from
Egham, England
Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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myfanwy evans - politically homeless
(@MfanwyEvans) reported
@virginmedia Please explain to me, why you do not block numbers? I have had about 50 phone calls from the number I want to block. I always have to answer the phone every time, because husband has aphasia, and can't speak at all. Help!!
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Donna Brannan
(@DonnaBrannan12) reported
@virginmedia From the tone of your reply, it sounds to me like I'm not the only person experiencing issues with the ultimate volt package
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Paul Marg
(@PaulMarg4) reported
@virginmedia Well doe you've just switched off my box in the living room in error I hope my service is repaired ASAP as I've paid for this service this is shocking service. I think a refund is due back to me as a gesture of good will please get your act together and an apology
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Me
(@glennskinner49) reported
@virginmedia @O2 @itvtakeaway Try giving people the service we pay for first !!!!!
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Chris Thomas
(@cmthomas1980) reported
@virginmedia No I'm not. I have been previously.. But as I said I very nearly went through it with a spade. I assume its been there since NTL days(or before) but its clearly cable tv cable as you can see the whole way down the road up to each house.
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Sarah-Jane🚀🌕
(@SJaney_) reported
@virginmedia Hi, unfortunately a reason for the new customer deal was not told to me by the representative. They said they hadn’t the information as to when in the new customer’s 18 month deal the price would actually rise for them… but if they knew the price would rise surely they know when
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Sarah-Jane🚀🌕
(@SJaney_) reported
@virginmedia Do you have a customer service department in the UK at all? Being kept on the phone for 20 minutes by a previous department who just wanted to sell another bundle and not listen wasn’t a great experience.
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Matthew Cooper
(@matthew0609) reported
@virginmedia why is your customer support so poor, tried your website for help but it is down at the moment. WhatsApp is the worst bot software I have ever come across, do you just take my money and laugh?
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Janette O'Hagan
(@JanetteOHagan1) reported
@virginmedia Yeah, oddly enough, tried that & I was directed online. If you don't have online agents available to help people, maybe take the banner off that says you have. Seriously losing the will...also will take that as a 'no' then on considering giving those 75+ a decently priced bill?
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Laura Goodenough
(@GoodenoughLaura) reported
@virginmedia When our new broadband only contract should have been £35 per month. This should have cost us £105 in total. When we stated how ridiculous this was and that if that was the case we wished to cancel. We were informed that we would still be charged the full £145for April and May.