Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Brentford, Hammersmith, Kingston upon Thames, Wembley, Hampstead, Woking, Weybridge, Hounslow, Morden, Windsor, Fulham, Redhill, Paddington and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Brentford |
Internet | |
| London |
Internet | |
| Hammersmith |
TV | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Francesco Marchet
(@MarchetF) reported
from
Brentford, England
@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia Still down! Not sure what I'm paying for at this point
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.
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Mark Ryan
(@MarkGRyan) reported
from
Ealing, England
Once again @virginmedia let us down with internet in W13 area ... not a good service at all
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Gabor
(@GaborPfalzer) reported
from
Hammersmith, England
@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
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peter james wigley
(@pjwigley) reported
from
Kingston upon Thames, England
@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.
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Raynes Park Lib Dems
(@RPLibDems) reported
from
Merton, England
@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
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Kwame Gyamfi
(@Kwame916) reported
from
Wandsworth, England
Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.
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Jenny
(@jennymelmo) reported
from
Merton, England
@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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Patrick Smith
(@P4TTL) reported
from
Chertsey, England
@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Frost
(@sfrost81) reported
@virginmedia It delivers good speeds, it's just intermittent and I have found myself having to turn it off and on again more frequently. We have an Amazon stick in our kids play room and the buffering can be awful at times. Mostly it's fine but when the router plays up, everyone gets upset!
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Beth🤩
(@christinasbxtch) reported
@virginmedia hi, I need to discuss with someone my bill but am unable to ring as I have no network coverage would I be able to do a live chat to discuss the options??
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Cammydlive
(@CammyyDlive) reported
@virginmedia Yes countless calls to your customer service even have signed up for your service that calls me when theres going to be outages etc... n they never let me know rollin net issues as a streamer this is bad for me we have your most recent router etc... whats the issue ?
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Emy ❤️ (Taylor's Version)
(@emy_fitprincess) reported
@virginmedia Yes I do, they're looking for a password that I don't remember as it's 7 y/o, I've been told my account has been closed down, but from experian I can see i still have to pay £52 (even the account was closed). I don't know how to pay as the account is now closed
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a little sparro
(@a_little_sparro) reported
@virginmedia @O2 My broadband is down again @virginmedia . Second time this month. Always on a Monday, when I have to work online the most. I'd love to switch to Zen Broadband now but you're saying this constant loss of service is not reason enough to get out of the contract you locked me in!
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Gordon Houghton
(@gordonhoughton) reported
@virginmedia Okay, I managed to work it out. And you’re exactly right: a password reset worked. Many thanks for all your help.
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Lockmoor the Corgi 🏳️🌈
(@Cogmaker) reported
@virginmedia your site is now saying our Internet is back in the area but its not we need the Internet for home working but nobody can come till Wednesday?!? The whole area is down are you going to pay lost wages?
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Ben Jones
(@FuriousJammin) reported
@virginmedia total blackout of service in LE12, brother has same issue 2 streets away. Aware of any problems?
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Prad jais
(@pradeep1382jais) reported
@virginmedia Am looking to upgrade my sim plan for which virgin has sent me a letter and asked to call on the contact number...but M unable to get hold of any real person for help and all there is automated response which is not helpful...
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Guy Soulsby
(@guysoulsby) reported
@virginmedia help. Is there a problem in the Camden, London area? My Hub 3.0 worked fine until 10am. Then it’s been flashing green constantly. On/Off and a hard reset performed. No change. Help.