Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/04/2026 05:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Paddington, Greater London, Camden Town, Southall, Hampstead, Carshalton, Mitcham, Wembley, Ealing, Coulsdon, Kensington, Northolt, Hounslow and West Molesey.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia I run the tests and everything but my internet is still down

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult

  • tbush Tim Bush (@tbush) reported from Wandsworth, England

    @jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬

  • DamienGJPG Damien Gorson (@DamienGJPG) reported from Wandsworth, England

    @IJohnson_TNF @virginmedia @virginmedia same here fibre Internet area 21 down since 5.15pm. Keyworker attempting to work from home but virgin making it awfully difficult in the last 3 weeks.

  • PSaundersCFC Paul Saunders (@PSaundersCFC) reported from Epsom and Ewell District, England

    @virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please

  • craigstrong Craig Strong (@craigstrong) reported from Richmond, England

    @virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.

  • HarryGillmore Harry Gillmore (@HarryGillmore) reported from London, England

    Bastards 😡🤬😡🤬 nothing but problems the last few months @virginmedia sort it out!!

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia I’ve done everything,still not working

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia It’s not working at all...

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia There’s no problems on my area

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia No, each time I go through the online service status route I just get a loop of checking the lights

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @TheBull39 @virginmedia Got exactly the same problem...

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia I have yet to receive a reply! Can you update me on the outage in #SW20

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @virginmedia NW1 7PX broadband network is down

  • nblackman91 Nicole 💛 (@nblackman91) reported from Slough, England

    @virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄

  • ImmortalTanz Ricky Tanner (@ImmortalTanz) reported from Epsom and Ewell District, England

    @virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    With all the no’s I don’t think you need a website check to tell you there’s a problem. It’s the whole of the uk. Since lockdown started I new Virgin Media would let us down I’ve been grateful they lasted this long....

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia My internet it’s still down and I haven’t got any response...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DanielStreams DanielT5K (@DanielStreams) reported

    @virginmedia Which is not what I was told in October if you had actually read my tweets!!!!! Another prime example of the poor service from VM, thank god I have switched to @SkyUK

  • nocontextmiradi m (@nocontextmiradi) reported

    @virginmedia so figure out what you can do and help me get good WIFI or i’ll get lawyers involved. i’ve tried calling for weeks now.

  • W0lf619 Will Seaton (@W0lf619) reported

    @virginmedia Been without service since 9am this morning. Seems my whole area is affected.

  • mbj1974 mark jones (@mbj1974) reported

    @SkyUK can’t wait to be rejoining your after twelve months of hell with @virginmedia what a terrible twelve months of poor service ! Good riddance

  • KianKSG Kian ☠️ (@KianKSG) reported

    @DropsByPonk damn :( If you've got virgin media, they have been really **** recently

  • Jackson_LJ Lawrence Jackson (@Jackson_LJ) reported

    @virginmedia Whilst the problem is affecting all connected devices, my main problem is with a wired connection.

  • jamitch666 Jane mitchell (@jamitch666) reported

    @am2009y @virginmedia Poor lil mite dropped all her shopping too.. bless her little face 😡

  • NicolaRanalli Nicola Ranalli (@NicolaRanalli) reported

    @virginmedia Hi after waiting for a some time like I said customer service keeps sending me to technical support. How can you guys help me if you keep passing me through the 2 team now I'm in the queue again. Is like no one wants to take the responsibility

  • ThePaulReilly PR7 (@ThePaulReilly) reported

    @virginmedia Yeah I’ve checked it and says there aren’t any issues. Any ideas what it could be?

  • dead_end_old Chris Ross (@dead_end_old) reported

    @virginmedia Just says there’s a network issue and to check the page for updates. No time.