Virgin Media outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Woking, Hounslow, Hayes, Richmond, Mitcham, Ashtead, Epsom, Addlestone, Ealing, Feltham, Kingston upon Thames, Walton-on-Thames, Wandsworth, and Chertsey.

City	Problem Type	Report Time
Hammersmith	Internet	31 minutes ago
Hammersmith	TV	3 hours ago
Hammersmith	TV	5 hours ago
Hammersmith	E-mail	7 hours ago
Hammersmith	Internet	7 hours ago
Hammersmith	Total Blackout	9 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  Marta (@itsmartamoya) reported 2 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  jeanne smith (@jeannesmith1) reported 3 minutes ago from Hillingdon, England

  @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

• 
  Rana Rahman (@ranaraptor) reported 9 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Mark Ryan (@MarkGRyan) reported 12 minutes ago from Ealing, England

  Once again @virginmedia let us down with internet in W13 area ... not a good service at all

• 
  SusannJerry (@MrsJerryTweets) reported 15 minutes ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  Geoff Rogers (@GeoffRogersEU) reported 19 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 20 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 20 minutes ago from Spelthorne District, England

  @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

• 
  Mike Fuller (@ninepine) reported 29 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Matt Gardner (@FuzzyPixels) reported 30 minutes ago from Slough, England

  @MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues

• 
  Stephen Champion (@Champs707007) reported 34 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Phil ******* (@SustyPhilC) reported 37 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 37 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 39 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 45 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  Andrew Wood (@andrewlwood) reported 49 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 50 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Jeff Brown (@fadermonkeyking) reported 54 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  Nada Tharanee (@ntharanee) reported 57 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 59 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ashrëy (@AshMarkWillis) reported 2 minutes ago

  @virginmedia broadband services down in DE65? Can’t even connect to router to check the status

• 
  rebecca ann jarvis (@rebeccaann1989) reported 4 minutes ago

  @O2 hi is there a reason why I keep getting asked to link a virgin media account to use my o2 account when all I want to do is use my rewards towards my data bundle next month, neither of the apps will just let me use my phone number to login and use my rewards

• 
  Richard Davies (@RichardDavies20) reported 4 minutes ago

  @darreng3007 @virginmedia Having the same issue called 150 said that there is an ongoing issue, cant find out when it might be back up and running

• 
  Dollynoocat (@dollynoocat) reported 4 minutes ago

  @virginmedia going to message @MartinSLewis to see if he can highlight the standards of service you allegedly provide.

• 
  Cyberbob1uk (@cyberbob1uk) reported 4 minutes ago

  @virginmedia are you taking the proverbial? The broadband has been out more often than I have in the short time I've been with you. And now you aim to rectify the problem in 4 days time?

• 
  Debi Williamson (@Debi0709) reported 12 minutes ago

  @virginmedia Getting fed up now had issues with our box this morning

• 
  Stevie (@molwins) reported 13 minutes ago

  @virginmedia Shocking service lately !! Glad I only have 2 months left!

• 
  devske5 (@devske5) reported 13 minutes ago

  @virginmedia just did the 360 update - that was a bad idea wasn’t it ? We have no TV now, your phone line is useless as per. Can you help please?

• 
  Darren Green (@darreng3007) reported 14 minutes ago

  @virginmedia Had a new box delivered and installed today, since installation all channels are unavailable with code 100:70 being shown on screen. Been waiting for a response since 2:15pm and still no contact from either the quoted phone number or web messaging system, very poor service.

• 
  Michael Portal (@Mortalportal01) reported 15 minutes ago

  @MartinSLewis Hi Martin. Are you aware of the scam between Virgin Media and 02? They hound you with calls, set you up as an existing VM customer, and then unknown to you, you have an 02 threatning letter asking for £30 a month. This was not agreed to or even known...help 🙏