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Virgin Media outages and service status in Sunbury-on-Thames, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 7 outage signals in the last 24 hours around Sunbury-on-Thames, including 7 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 28, 5:26 PM GMT+1.
  • 58% Internet (58%)
  • 20% Wi-fi (20%)
  • 10% Total Blackout (10%)
  • 7% TV (7%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 28: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Woking, Kingston upon Thames, Southall, Hammersmith, Hounslow, Hayes, Brentford, Slough, Wandsworth, Northolt, Twickenham, Uxbridge, Greenford, Addlestone, and Windsor.

CityProblem TypeReport Time
Woking E-mail 3 hours ago
Kingston upon Thames Internet 4 hours ago
Southall Internet 7 hours ago
Hammersmith Total Blackout 7 hours ago
Southall Total Blackout 13 hours ago
Hounslow Wi-fi 15 hours ago

Nearby cities with recent reports

Hammersmith

12 recent signals

7 hours ago
Southall

7 recent signals

7 hours ago
Hounslow

2 recent signals

15 hours ago
Woking

1 recent signals

3 hours ago
Kingston upon Thames

1 recent signals

4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • JackEORobinson
    Jack Robinson (@JackEORobinson) reported from Wandsworth, England

    Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

  • charbster
    Charbster (@charbster) reported from Wandsworth, England

    @virginmedia do you have website issues? Chat function not responding.

  • MarkGRyan
    Mark Ryan (@MarkGRyan) reported from Ealing, England

    Once again @virginmedia let us down with internet in W13 area ... not a good service at all

  • DazzlingHamster
    Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

  • Champs707007
    Stephen Champion (@Champs707007) reported from Wandsworth, England

    Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Hammersmith, England

    @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

  • FuzzyPixels
    Matt Gardner (@FuzzyPixels) reported from Slough, England

    Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑

  • educationforum
    Andy Walker (@educationforum) reported from Worcester Park, England

    @virginmedia Your customers pay enough to expect 24 hour support. Do better.

  • Champs707007
    Stephen Champion (@Champs707007) reported from Wandsworth, England

    Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

  • TomboBrewster
    Tom Vincent (@TomboBrewster) reported from Egham, England

    Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.

  • Johnlumb67
    John lumb (@Johnlumb67) reported from Richmond, England

    @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

  • aaronuart
    R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

  • jtdavies
    John T Davies 💙🇺🇦💛 (@jtdavies) reported from Ealing, England

    @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

  • itsnotO56763609
    itsnotOK (@itsnotO56763609) reported from Spelthorne District, England

    @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

  • unknown45523435
    💋unknown💋 (@unknown45523435) reported from Hillingdon, England

    Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

  • ExtremePCUK
    ≡xtr≡m≡pcuk 🔜 #i69 🤟 (@ExtremePCUK) reported from Hillingdon, England

    @virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!

  • SustyPhilC
    Phil ******* (@SustyPhilC) reported from Merton, England

    @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

  • pjwigley
    peter james wigley (@pjwigley) reported from Kingston upon Thames, England

    @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

  • aaronuart
    R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • frankiesmith74
    Frankie Smith (@frankiesmith74) reported

    @virginmedia please can someone phone me urgently to deal with the entirely unacceptable service I am receiving from your home mover team. A failed installation on Wednesday and no engineers turning up yesterday or today despite being promised! I can’t get through on the phone

  • IVIVoVo
    (@IVIVoVo) reported

    @virginmedia Internet down last week and now down again today what the hell is going on ?

  • bart_hajduk
    Bartłomiej Hajduk (@bart_hajduk) reported

    @virginmedia I've written to the local council, hopefully they will enforce the repairs or issue a fine.

  • KellyKilner
    Kelly Kilner (@KellyKilner) reported

    @virginmedia that awful time again when I’m trying to speak to someone and get cut off. Twice …why is your service so appalling???

  • Vikk3rs146
    Mark vix (@Vikk3rs146) reported

    @virginmedia @JDFantasyPop Guess what it’ll keep going down ,you get no compensation..I left after 25 years this year .

  • JacquelineBolto
    Jacqueline Bolton (@JacquelineBolto) reported

    @virginmedia Need help to unlock our email account. Please help

  • JimMooreJourno
    James Moore (@JimMooreJourno) reported

    @Andycave @virginmedia Mate, we had them. They were just awful. We switched to BT. Much better. Yes Virgin Media made BT look good. Constant grief with Virgin. No problem with BT.

  • pearceswan
    David James Pearce (@pearceswan) reported

    @MariaSale8 @virginmedia I am a Virgin Media customer, not an advisor

  • YouBloodyReds
    SSM (@YouBloodyReds) reported

    Hi @virginmedia there’s a problem with my subscription. I’m watching #NFFC v #LUFC and whenever Igor Jesus gets the ball my tv goes into slow motion. Is there any way to resolve this?

  • Joeurovision24
    Joey C (@Joeurovision24) reported

    @danielarf21 I’m with you on Virgin Media not showing it anymore, really disappointing tbh as there was a fanbase for it. But willing to give this series a go, the trailer isn’t the worst. People saying it’s “Ai Slop” need to chill, unfortunately it’s gonna be the norm for a lot of shows