Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Ealing, London, Wembley, Hounslow, Hammersmith, Paddington, Camden Town, Slough, Walton-on-Thames, Southall, Twickenham, Kensington, Redhill, Wandsworth and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Total Blackout | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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liz mcdonnell
(@lizmcdonnell1) reported
from
Wandsworth, England
@virginmedia can you please tell me why thete is no broadband or t v service in Sw17 8dy area !!!
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David Macfarlane
(@DigitalDaveMac) reported
from
Wandsworth, England
@virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
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Stefan Rance
(@BeaverWatcher) reported
from
Richmond, England
Yo @virginmedia no tv in tw12. Looks like you have another fairly widespread issue as #virginmedia is trending once again. A quick fix would be appreciated. Missing the #rugby and dont want to miss #DoctorWho later. You will be in trouble for that!
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Christopher Golds
(@chrisgolds) reported
from
Wandsworth, England
@chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.
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Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone
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David Macfarlane
(@DigitalDaveMac) reported
from
Wandsworth, England
@virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia Signed up for a text, got a text, sorted. Good service. Clever
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John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
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Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv
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Akshay Vara
(@ThatGuyAkshay) reported
from
Brentford, England
Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland
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David Webb
(@craftybeards) reported
from
Kingston upon Thames, England
@virginmedia Yup looks like the whole system has gone down. Just as the rugby started! Thanks @virginmedia talk about ruining a Sunday afternoon.
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
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Anna Maslowicz
(@annamazz) reported
from
Kingston upon Thames, England
@virginmedia Yes a fault yet again!!! Absolutely no service at all .... no WiFi / TV or home phone
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia no tv service. No answer from 150 customer service. What’s going on
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Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted
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Shaki 2.0
(@ShakiAgain) reported
from
Camden Town, England
@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw
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Luke Major
(@Luke_major) reported
from
Richmond, England
Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10
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ICEMAN 288 Marky T
(@288ICEMAN) reported
from
Hounslow, England
Virgin media - useless Customer service thanks for **** all !!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex💋
(@x_alexredmond) reported
@r0bynadams_ @virginmedia You'll be waiting months Robyn, I was told the same and I still have the router! Just make sure they don't charge you. Probably the worst company I've ever dealt with x
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⚫ Tricotwister
(@tricotwister) reported
@virginmedia I've followed the link and it says there's no issues in the area, but router lights are green and the VM recorded phone message says there's no service until 5.40pm at my postcode?
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Phil Clarke
(@PhilBemmygas) reported
@virginmedia They did respond but nothing of any help, countless phone calls and no satisfaction from your organisation. The staff are polite, but have no power to escalate my problem. Having received thousands of pounds from me over the years, I could do better as a new customer 🤬
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Roger Woods
(@Rogerwoods22) reported
@virginmedia Am I supposed to sign in?
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Dominic Randolfi
(@DominicRandolfi) reported
@virginmedia @vmbusinesshelp Yeah that’s a pointless task. That account never responds to anyone. So poor
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pjb
(@paulb40) reported
@virginmedia @WhichUK #poorservice @BBCWatchdog Virgin Media customer service - magnificent example of an automated system which has as its primary function to delay, divert and prevaricate and is a fictitious front for non-service.
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Paul Higham
(@pjh_grumpy) reported
@virginmedia I have reactivated this thread AFTER taking to support. They have raised another IT ticket, so another 10 days I am told.
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Karen Harding
(@KarenHa29960037) reported
@virginmedia my elderly mum’s phone is down, and has a helpline attached to her phone li e which she depends on. I need an engineer to come out today. How do I speak to a person at Virgin to get this arranged?
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Dave J. Doyle 💚🌱
(@DaveDoyleComms) reported
@virginmedia I eventually managed to book an engineer for Friday, but service has now returned - how do I cancel the engineer call out, please?
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Karen Radovic
(@kadgebadge) reported
@virginmedia Yes I know that is what I am trying to do. But Virgin are purposely training staff to be as awkward as possible. When put through finally to retention. Either they tell me I can't or they hang up or they just don't answer