Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 03/02/2026 20:35

March 02: Problems at Virgin Media

Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Ealing, Paddington, Richmond, Wembley, Woking, Northolt, Hampstead, Redhill, Mitcham, Hounslow, Wandsworth, Hayes and Egham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • UrineMan oluwa 🇳🇬 (@UrineMan) reported from Burnham, England

    it should be illegal for virgin media to advertise their broadband as the fastest and most reliable. it’s absolutely ****

  • CheukRuby Ruby Lau (@CheukRuby) reported from London, England

    Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia Yes, it says I have a good internet speed which is incorrect. As I said before, Iv contacted your customer service and one of your agents said that the internet will be down until 23rd March & that there is an outage in the area. Surely it cant take that long to correct a fault

  • paullloyd1 Paul Lloyd (@paullloyd1) reported from Epsom and Ewell District, England

    Is @virginmedia the worse company in the world to deal with. been a customer for many years, just spent 45 on the phone to discuss an upgrade to a new package that is on their website for £79 to be told that I will have to pay £104 because I am an existing customer. #crapservice

  • Alison1mackITV Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia I am told there is an issue - bit no time given for it being fixed ?

  • willmartinesq Will Martin (@willmartinesq) reported from Wandsworth, England

    @virginmedia cancelling installation the working day beforehand, and then only telling you that it is rescheduled for 3 WEEKS TIME WHEN I CALL YOU, is terrible and stressful but completely on brand 👏🏼

  • SoulfulScotsman 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Stephen Howie 🍀 (@SoulfulScotsman) reported from Richmond, England

    @bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.

  • peteholbrook Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia Just dialled1471 The originating number was 01424 850444 does that help?

  • peteholbrook Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?

  • peteholbrook Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.

  • SoulfulScotsman 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Stephen Howie 🍀 (@SoulfulScotsman) reported from Richmond, England

    @PaulLuckhurst @virginmedia Hi @virginmedia - This morning I'm having the same problem Paul was. A rights restrictions message on the video stream on BT Sport 1 via Virgin TV Go. Never seen this before. Can this be investigated. Fairly certain there can have been a sudden change in rights mid-season. Thanks

  • Alison1mackITV Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?

  • jpmcic Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia serious issues, getting less than 18Mbps on a 350Mbps package for past 24 hours and connection drop-outs. Impacting my ability to work and very frustrating senior leadership call.

  • mrshoefsmit Liz Hoefsmit 🇮🇪🇾🇪🇪🇺🛫 (@mrshoefsmit) reported from Kingston upon Thames, England

    The only thing worse than Saturday nite TV is @virginmedia outage for several days 😡 no Netflix and no on demand.

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia One of your service providers have just said there is a problem in the area and the internet will be down until the 23rd March... surely this can’t be correct...

  • jpmcic Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.

  • jpmcic Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia No service issues showing via your website but many being reported. Is 3rd party tracking sites. Have fun the test more than 6 times today so unable to report fault.

  • jpmcic Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia 33Mbps DL and 19.59 Mbps UL... but however three attempts at running the Speedtest. On the first two attempts the UL test failed reporting connectivity issues.

  • jpmcic Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia Yes. Am having more connectivity issues now and the lights are flashing and unable to establish a connection.

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • troublesgone trouble (@troublesgone) reported

    @virginmedia my WiFi is down again in the SE9 area !! Can you let me know what’s going on .. kids can’t get online for lessons !!

  • pastiepower Geraint Thomas (@pastiepower) reported

    @virginmedia It relates to an incorrect package being applied, resulting in an erroneous bill of hundreds of pounds. No-one appears capable of resolving the issue and promises to do so pass without contact, time after time. Literally, days of my life have been wasted to your call centres.

  • RebekahNicol Bekah (@RebekahNicol) reported

    @virginmedia Yes and there are no issues

  • s0phiee_xx Sophie (@s0phiee_xx) reported

    @virginmedia I called back as the messaging was not working and no one contacted me from it. I’m not even surprised at this point but yet again I’ve been hung up on. Absolute worst customer service I’ve experienced.

  • Katiie90_x ღKαтıεღ (@Katiie90_x) reported

    @virginmedia Yes we did this and there was no known issues, we did eventually get connection back but the sound is still cutting out

  • HannahF79610107 Hannah Frost (@HannahF79610107) reported

    @virginmedia hi, any update on when the service issues in surbiton are going to be resolved? i see an article on bbc news from 15th feb but no update since then? HELP!!

  • STEE__19 STEE eXo (@STEE__19) reported

    @virginmedia please fix ur terrible wifi so i can stream thank u :0

  • jontcrawford Jonathan Crawford (@jontcrawford) reported

    @virginmedia I was given no choice whatsoever . Ringing me during my appointment to tell me that was very low. If that's the standard of service I don't want to stay with virgin media so will take advantage of my cancellation period

  • Agnamanga1 Palindrome (@Agnamanga1) reported

    @virginmedia you're killing me. Intermittent network connectivity for a week now but you wanna tell me there's no issue in ny area

  • gwfvrowell Garry Voss (@gwfvrowell) reported

    @virginmedia Download 38mbs upload 9mps it's the consistency that's the problem, I cannot even watch football on amazon prime because the picture just lags and freezes constantly, working from home is my main concern as i work on Databases so I'm constantly trying to upload to company server