Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Sutton, Hammersmith, Paddington, Southall, Hounslow, Dorking, Guildford, Camden Town, Walton-on-Thames, Windsor, Wembley, Woking, Ealing and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Carshalton |
Total Blackout | |
| London |
Internet | |
| Addlestone |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
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Umar
(@Umar_iFL) reported
from
Merton, England
Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.
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PHorV™ ☃️🎄🎁🎅🛷
(@stevemassart) reported
from
Banstead, England
Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
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Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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James Teodorini
(@JamesTeodorini) reported
from
Wandsworth, England
@virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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David
(@davidlumley05) reported
from
Banstead, England
@virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!
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Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia hi again . As promised 3days ago yesterday should receive a hub replacement, but .... Nothing arrived. Today WiFi still same problem, just have a carpenter from Hammersmith and he has same problem with Virginmedia. Why routers loosing WiFi?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eurovisioned
(@Eurovisioned) reported
@virginmedia, I’m trying to change contact emails and username for my online broadband account but I’m not receiving any emails to enable me to confirm the change as required. Address is OK and checked spam. Is there a known issue? Thanks.
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Jorge montepeque
(@Jorgecomments) reported
@virginmedia your internet is down since Tuesday at KT34JW! your statements saying the problem will be fixed the following day was a lie. And then we call you say there is no problem with is another fat lie. Why are you such liars? When are you going to fix the problem? So bad
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Anne Horsburgh
(@tartanspice77) reported
@virginmedia P.S. As a faithful customer of over 30 years, I do not take kindly to such threats when I am willing to return the kit but it is your administration of the process which is at fault!
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Tej
(@TejB) reported
@virginmedia Trying to simply watch a movie on a Friday night and it's dropped Internet TWICE. Might not even get to the end of the flick. What a **** show Virgin is.
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Faizal Momoniat
(@faizalmom) reported
from
Leicestershire, England
@virginmedia rang up yesterday for disconnecting phone & broadband very bad attitude from the lady i spoke too from the beginning off the call when i first said hello.
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AccountTech1
(@account_tech1) reported
@DarrenHunt71 @emmaballltd @virginmedia I can help you recover your hacked account leave a message on my dm
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Poop Shiesty
(@ReaIlyShiesty) reported
@virginmedia you were doing so well but my wifi is down again.
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Jema
(@official_jema) reported
@virginmedia Hi. We've been without internet all day, and I'm really upset. I did everything suggested on the website, but no result so far. Please help, the last thing we want is spending Easter with no connection. Thanks.
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Rachel C
(@Leelee_peewee) reported
@virginmedia the service i have received during my complaint is horrendous! I need to speak to someone who can be bothered with me please? The customer service i have been given has been mis-informed & lazy!!
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Laura
(@LKEW84) reported
@virginmedia I need to book an engineer and I can't get through on the phone. My Internet disconnects multiple times a day and has done for weeks. It's ridiculous that I have to reset my hub everytime! Your app just tells me there is no problem, clearly there is!