Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Northolt, Camden Town, Hampstead, Paddington, Hounslow, West Molesey, Slough, Wembley, Ealing, Fulham, Leatherhead, Greater London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Southall |
Internet | |
| Northolt |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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T
(@Miaopow) reported
from
Richmond, England
@virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!
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dj bosher
(@djbosher) reported
from
Kensington, England
Wifi fail incoming, **** you virgin media
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.
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sarah smith
(@sehsmiffy) reported
from
Richmond, England
Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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Foss
(@fackjossey) reported
from
Camden Town, England
@virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Honey Kharbanda Jhala
(@JhalaHoney) reported
@virginmedia Estimate time each day? It’s been going on for weeks now. We are unable to offer the service promised to our clients by not finishing their work in time. Who will pay for the loss ?
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Amanda Forsyth 🇺🇦 💙
(@PedalTrill) reported
@virginmedia Thanks for your interest, now collecting data from different times of day. I repeat, though - it is generally fine, which suggests it is a problem caused by your supply, not my demand. I am disappointed that you do not comment on the reliability of your supply.
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Sam Mason
(@Sam_Mason93) reported
@virginmedia I have called twice to cancel installation of broadband services (once last night and once this morning) and have been hung up on twice. Shocking customer service.
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Becca Daniels Ⓥ 🌿🐄🐖🐥🐶🐾☮️
(@rebeccagh85) reported
@virginmedia can someone please help and tell me how I add the Netflix offer from volt2 to my current Netflix account? Phoned up and no1 can seem to help but my package includes Netflix in the price, was told it was easy to do yet cannot find how to do it.
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+(_)/\/\%|€ ©°°|
(@tumble_cool) reported
@virginmedia cannot wait to find a clause for cancelling my broadband in the near future after the ofgem update. My broadband is always dropping out and I get better service with moblie. Think you invested too much in physical cables when the future is over the air connection.
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Lady V
(@valeriejroberts) reported
@virginmedia I spoke to Customer Relations yesterday. Please tell me what you TCF policy is? I’m very disappointed currently.
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Virgin Media O2 News
(@VMO2News) reported
🥳 On our 1st birthday, we reveal the mind-blowing customer data use since Virgin Media O2 was born – 39 billion gigabytes of data across fixed and mobile networks and making mobile calls for 116 billion minutes! 📲🌐
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debobroto dey
(@DeyDebobroto) reported
Dear @virginmedia Not a happy ex-customer. Had to make a complaint as I was charged an early cancellation fee, even though it was accepted that they could not provide a service to the property. So they confirmed that they will credit the account but will only refind me by sending
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🇮🇹 last_daughter_of_Krypton 🏴
(@La_Maua) reported
@virginmedia hi guys, broadband is down in Brighton. Any chance we can get it fixed before 4pm as said on your checker link? So I can finally work from home
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Before I forget - A dad's advice to his children
(@RMcCauley202) reported
@virginmedia Took quite long on the phone last time sadly and had to hang up (was on break at work) 'm quite content with seeing how long it takes on WhatsApp and updating you live. If it goes well then great but if not it'll help you improve.