Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 03/22/2026 21:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Wembley, Paddington, Ashford, Hammersmith, Slough, West Byfleet, Greenford, Hounslow, Uxbridge, Feltham, Hayes, Ealing and Redhill.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCamden Town Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • RosamundIrwin Rosamund Irwin (@RosamundIrwin) reported from Camden Town, England

    @richardbranson I wish Virgin media was Dr Yes! You should know the customer service is the worst of any company I have dealt with since the Corona crisis began.

  • rebmit1 Tim Kirkby (@rebmit1) reported from Hillingdon, England

    @virginmedia broadband down yet again.... Area 14

  • adbalfour Alex Balfour (@adbalfour) reported from Kensington, England

    @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

  • Jo_The_Waiter CALUM GRAY (@Jo_The_Waiter) reported from Hammersmith, England

    @DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service

  • lewisgenney lewis genney (@lewisgenney) reported from Kensington, England

    @vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.

  • beetle_bertie bertie beetle (@beetle_bertie) reported from Merton, England

    @virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?

  • cordellcampbell Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia outage in Kensington....again.

  • Aka13K aka13 (@Aka13K) reported from Hillingdon, England

    @virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm

  • cordellcampbell Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia second time this week, an outage in W8. Get it together

  • MadsRB21 Mads Banda (@MadsRB21) reported from Ealing, England

    @virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious

  • beetle_bertie bertie beetle (@beetle_bertie) reported from Merton, England

    @virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.

  • Zabadda Richard Marsh (@Zabadda) reported from Epsom and Ewell District, England

    @GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!

  • stu_ziss Stuart Zissman (@stu_ziss) reported from Fairlands, England

    @virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s

  • Dr_Black Professor Sue Black OBE Keynote Speaker (@Dr_Black) reported from Kingston upon Thames, England

    @leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better

  • Neilz1 🙌 N E I L 🙌 (@Neilz1) reported from Camden Town, England

    @virginmedia The phone line issue is sorted..but the intermittent broadband issue is still occuring..i have been constantly trying your support team but been disconnected twice..and need to see what the issue is??? Area 21, can i DM you our account number to check?.

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I want to cancel my mobile contract. How do I do this?

  • dcsender Dominic Sender (@dcsender) reported from Camden Town, England

    @virginmedia please advise what is going on in London NW2. Service has been appalling since Thursday and I don’t want to be on hold for an hour to speak to somebody.

  • MinMon76 MinMon (@MinMon76) reported from Egham, England

    @virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pdonduncan Peter D-D (@pdonduncan) reported

    @virginmedia All the indications are that VM will also try to fob off the Ombudsman! If not then why let it get that far? The outcome is likely to be worse for VM compared with being reasonable about loss of service.

  • M_D_Lawless martin (@M_D_Lawless) reported

    @virginmedia Well after the third call it kind of got sorted, but seems (not sure if it coincides) but my internet connection has slowed right down now YouTube videos buffer! I am shocked at the customer service from @virginmedia I’d of rather had a root canal than speak to your operators

  • HardeepS__ Hardeep (@HardeepS__) reported

    @virginmedia update - after an hour i was told the systems are down and they cant cancel. Apparently i should get a call tomorrow. If not you wont be getting another penny from me. Fyi- i’ve been trying to cancel for 5 days now.

  • neatylaughalot Annette Milburn (@neatylaughalot) reported

    @virginmedia Yes I have. You’re having a problem in the area. Sadly, your problem has become my problem. I have had to rearrange my working pattern thanks to you. Not ok.!

  • TFourhead TheFourhead (@TFourhead) reported

    @virginmedia You have been and they're a joke, one was advice on billing which is an insult and the other was package offers, no actual help

  • DF2517 DF25 (@DF2517) reported

    @virginmedia I don’t know as I’m not using laptop. I’m trying to connect my baby monitor which is literally in the room above the router in a small house and it keeps cutting out which is dangerous and stressful. Pls can you help me get a pod for upstairs?

  • AndrewByng Andrew Byng (@AndrewByng) reported from Waterlooville, England

    @virginmedia still having problems with virgin broadband and need it fast for my business two days slow and intermittent P06 1DH not fit purpose will cancel by the end if carries on been superb but someone has done something 😡

  • _dean_hatters_ dean hyde (@_dean_hatters_) reported

    @virginmedia this Internet is a joke for past hour signal keeps dropping in and out. Can't even watch or play games due to the constant interrupted connection..

  • chunky_steve Dave Burgess (@chunky_steve) reported

    @virginmedia I had been trying for 30 days to speak to someone via WhatsApp, I didn't then want to pay for another 30 days of notice. I was expecting a call from a manager to try to resolve my issue, but if the only calls I received were from sales numbers, that means its been 4 days 1/2

  • terribleuse Zebedee Springs (@terribleuse) reported

    @virginmedia @virginmedia actually, your SMS service did promise me a reply by today…happy to share a screenshot if you would like me to share the proof