Virgin Media outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Hayes, Addlestone, Mitcham, Wandsworth, Southall, Walton-on-Thames, Sutton, Hounslow, Ealing, Surbiton, Slough, Epsom, West Molesey, and Northolt.

City	Problem Type	Report Time
Hammersmith	Internet	9 hours ago
Hammersmith	E-mail	23 hours ago
Hayes	TV	1 day ago
Addlestone	Internet	1 day ago
Hammersmith	Internet	1 day ago
Hammersmith	Wi-fi	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  Shasa Colson (@THE_COLSON) reported 5 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 6 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 9 minutes ago from Spelthorne District, England

  @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

• 
  Tim Hole (@TimHole) reported 10 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Stephen Champion (@Champs707007) reported 25 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  Nada Tharanee (@ntharanee) reported 26 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 27 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 29 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Ravinder Judge (@judge_ravinder) reported 30 minutes ago from Hounslow, England

  @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 32 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 39 minutes ago from Hounslow, England

  @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

• 
  Staffora (@staffora) reported 41 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 42 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 46 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Francesco Marchet (@MarchetF) reported 48 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 51 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 54 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  ≡xtr≡m≡pcuk 🔜 #i69 🤟 (@ExtremePCUK) reported 55 minutes ago from Hillingdon, England

  @virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!

• 
  Stuart the Copywriter (@StuartTarn) reported 57 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 60 minutes ago from Hounslow, England

  @virginmedia Will it be a quick fix?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  G99 (@G99____) reported 2 minutes ago

  @BingoBertie @RichardLXXII @virginmedia Yes you clearly have no clue about the wording of the contract. Contracts have a fixed period and if you are smart you have discounts. They however have a fixed period, so if you let them run out the contract continues without them. So what your are suggesting is bad

• 
  STEPHEN (@stevied151181) reported 2 minutes ago

  @virginmedia I've just had a lovely chat with Kameer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  nick rigby (@pompeyrigs) reported 3 minutes ago

  @virginmedia my broadband speed is running at a fraction of what I’m paying for. Please fix it. Makes working from home impossible

• 
  Scott Brownbill (@brownbill_scott) reported 4 minutes ago

  @virginmedia why is my service down, Liverpool L4. Quick enough to take my money and yet every other day your service is unreliable. Don’t think I will be renewing with you after this.

• 
  Arron Clinkscales (@Clinkyboy67) reported 7 minutes ago

  @virginmedia 2: you contact Virgin through their App and they tell you it will take another 4 or 5 days for an engineer to "visit" when you have nowt !!! You raise a complaint to be told a manager will get back to you within 24 /48 HOUR Please share this with @virginmedia

• 
  Gloucester Glass (@gloucesterglass) reported 10 minutes ago

  @virginmedia Yes, it said issues with broadband and tv, but it’s been 3 consecutive days now. Plus like I said I can’t get mobile signal and I don’t live in the middle of nowhere so dependent on wifi calls unfortunately.

• 
  Hughes #cans (@Hughes_is_great) reported 13 minutes ago

  @adzflowers @virginmedia @VictorMeldrew77 I've been waiting nearly 4 months for them to sort my account, I still can't get into it. Every time I get told they will "escalate my case to IT support" and nothing happens. Amazing connection, non existent customer service.

• 
  Laura Rogowski Weldon (@LauraRWeldon) reported 18 minutes ago

  @HarrietHarman A government minister's family members were downloading porn on virgin media and claiming it back off the taxpayer the last time you lot were in power, so I'd pipe down if I were you.

• 
  Zoe Is Dangermouse (@ZDangermouse) reported 21 minutes ago

  @virginmedia pathetic service and customer service is non existent… bye 👋

• 
  TWheezy (@TheRealTwheezy) reported 23 minutes ago

  @virginmedia ever since I renewed with you my WiFi gas been absolutely terrible.