Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Tadworth, Slough, Hammersmith, Kingston upon Thames, Brent, Camden Town, Paddington, Walton-on-Thames, Hampstead, Hayes, Redhill, Leatherhead, Southall, Guildford, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Tadworth
|
Wi-fi | 3 hours ago |
|
Slough
|
Internet | 6 hours ago |
|
Slough
|
Internet | 6 hours ago |
|
Slough
|
Internet | 6 hours ago |
|
Slough
|
Internet | 6 hours ago |
|
Hammersmith
|
Internet | 7 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
-
Lou (@NeverGiveIn123) reported from Hillingdon, England@SkyHelpTeam Sorry but who thought that this was practical??? I watch an episode then delete, what you are suggesting is way too much effort when the option was at the side. Log this as a formal complaint pls. SkyQ is so outdated compared to Virgin Media, roll my deal expiry! #sky
-
Samantha Ovens 🏳️🌈 La! (@SamanthaOvens) reported from Wandsworth, England@LisaPeace3 @virginmedia Exactly this unfortunately. They’ll just have to put up with me exposing them on here everytime they have ‘technical issues. X
-
Shahin Ali (@ShahinA82783043) reported from Camden Town, England@virginmedia I still can't believe you all let your staff get away with the way they treat customers especially lying on the notes too make customers pay the cancellation fee.. Thats some scummy tack tick!
-
Rana Rahman (@ranaraptor) reported from Wandsworth, England@virginmedia your service is down. Again. It’s been abyssal all day. I’m in SW11. #virginmediadown
-
Samantha Ovens 🏳️🌈 La! (@SamanthaOvens) reported from Wandsworth, England@Paul_Tags @virginmedia There are consistent issues with Virgin Media going down in London SW11. It seems to happen on a weekly basis. I’ll definitely be changing provider.
-
-
MarshmallowMedia (@eatcheeselouise) reported from Camden Town, England@virginmedia This has been escalated for 5 months now. Your escalation team dealing with emergencies doing nothing. Can anyone else help on this matter ?
-
Brian Harrigan (@HarriganBrian) reported from Epsom and Ewell District, England@virginmedia This is all in the web chat and I have taken a copy because disappointed such a gap which I think is unfair. This is one thing but the issue I have is with the time waiting!
-
Iwona Sadowska (@IwonaSadowska) reported from Esher, England@virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??
-
Lee Piper (Pip) (@leepiper66) reported from Hillingdon, England@cop_ish @virginmedia Our Virgin broadband at work went off ystdy for 3 hours there Service is shite
-
Samantha Ovens 🏳️🌈 La! (@SamanthaOvens) reported from Wandsworth, England@virginmedia It’s up and running now though I favour it a temporary fix as it’s a repetitive issue in Wandsworth and needs addressing. I pay a premium as opposed to going with a cheaper provider to avoid precisely this scenario. It’s far from a satisfactory service.
-
Shahin Ali (@ShahinA82783043) reported from Camden Town, England@virginmedia the customer service at virgin media is below 0 star they treat there customers like crap and lie. I have a recording of the agent I spoke to and she put a bunch of lies on her notes and transferred me to there cancellation team. Terrible service!! Rubbish connection
-
Robert Józef (@Robertjp0121) reported from Ealing, England@virginmedia issue with Router (wifi) — no internet and intermittent connection; pls fix this bloody issue!!!!
-
Samantha Ovens 🏳️🌈 La! (@SamanthaOvens) reported from Wandsworth, EnglandHere we go yet again. Quelle surprise @virginmedia down in SW11 for the past few hours. Warning to anyone in South London, avoid them as your broadband provider. It truly is an awful service.
-
Lewis H (@LewisFFC17) reported from Leatherhead, England@virginhelp is there a reason my virgin media is down in the leatherhead area?
-
Shahin Ali (@ShahinA82783043) reported from Camden Town, England@virginmedia Constant connection issues, I have had issues with it for 2-3 months and have still been paying for something that does not work properly. on top of that you guys write lies on my notes that was read out to me by the cancellation department team member.. 👎 scamming customers
-
Katie Girdler (@KGirdler) reported from Guildford, England@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
-
Brian Harrigan (@HarriganBrian) reported from Epsom and Ewell District, England@virginmedia After going through webchat sales team and customer care. Could not reach deal to upgrade so I said Would talk to other providers. Customer care wanted me to wait to speak to relationship manager and I waited on line for a further 45 minutes for the person to come on line.
-
Louise Mirwitch (@louisemirwitch) reported from Hounslow, England@virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help
-
Simon Crowther (@SCcrowther) reported from Camden Town, England@plonkymiff @virginmedia I had the same issue and they were just as ridiculous
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dureen (@DureenA85) reported@virginmedia would your team call to upgrade equipment because I've been a customer for over 1 year?
-
charlotte (@charlcttelilley) reported@virginmedia my tivo box is saying "this channel is not authorised" for every channel- including bbc1 etc. how can i fix this
-
Kellogs (@originalkellogs) reported@virginmedia Yes. Tried them all with no success I’m afraid. No idea what else to try which is why I am hoping you can help 🤞
-
Xavier (@ohnoitisXavier) reported@virginmedia is a complete joke. I can't afford to pay my bill this month but I can pay it next month but instead of giving me a break they just threaten to block my access to internet and tv -.- **** show
-
Xavier (@ohnoitisXavier) reported@virginmedia I normally always pay on time so I have never needed an extension before. I was told by a member of your team on the 10th that I didn’t owe any money on the 10th of January but then I get a call from the collections team saying I do
-
stuart shawcross (@stuartshawcross) reported@virginmedia I waited online for 30 mins this morning and got nowhere. I must say you make it so incredibly difficult to cancel, it actually puts me off staying with Virgin.
-
Jakub Koudela 🇨🇿 (@realjakub86) reported@virginmedia hi, no outages reported in my area. What would this screen suggest? Laptop connected via LAN on virgin router? Is new router required or are there any issues nearby? Thank you
-
kevin duffield (@theshortblue) reported@virginmedia Still waiting CW, is this the equivalent of being cut off by the installations team this morning on the telephone? Why not direct message me and help with the problem?
-
TheJrue (@Kamikazerub) reported@virginmedia Thought you were going to add something after my reply, but you probably had the 'our team is trying to fix the issue it as fast as possible' in your pocket and since I used it already you chose just no to answer. Fair...
-
F (@RogueFYHL) reported@virginmedia Yes they are. I've uninstalled and reinstalled. Android O/s is up to date. If you type in priorty app in to twitter, loads of people are having problems.