Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Slough, Walton-on-Thames, Southall, Twickenham, Camden Town, Kensington, Redhill, Ealing, Paddington, Wembley, Wandsworth, Hampstead and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Paul
(@paulpavli) reported
from
Farnham Royal, England
@virginmedia your call assistant just hung up on me when I wanted to escalate a complaint. My complaint, I’ve been waiting 4 months for an answer / install of fibre at a new address. I guess I’ve only been a customer for circa 15 years so not that important really
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
@virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check
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Alessandro Giudici
(@giudicialex) reported
from
Hillingdon, England
@virginmedia Our broadband has always been on and off all day on top of tv not working on any channel. Impossible to work properly today. News on broadband?
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Johno
(@Levellers66) reported
from
Spelthorne District, England
@virginmedia 42 days without TV so talking to cancellations as VM aren't even offering to try and fix the problem before 20th Nov. Leaving after nearly 10 years. Feels like a good win for VM, clock stops on compensation, penalised as under contract and you don't have to fix the problem 😒
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia So what exactly is the issue? Details not platitudes please.
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Dom
(@Smudg13_) reported
from
Merton, England
@virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
Anybody elses #virginmedia TV down?
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Paul
(@paulpavli) reported
from
Farnham Royal, England
@virginmedia The call never ended, they hung up…… Maybe you could give me a number to call and speak to someone, very hard to find one online that doesn’t require multiple guesses on which number to press
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
@virginmedia Rather loose a long-standing customer then?
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Clarisa Rakos Art
(@ClarisaRakosArt) reported
from
Richmond, England
@virginmedia Internet again down???? Is this a joke? We are paying for a service that doesn’t work!!!!!!
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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Sevki 💉 💉🎉
(@sevki) reported
from
Camden Town, England
@virginmedia I’m not hopeful. You have given a 10day lead time for a fix. It’s been 6 days and my connection is still unusable. I just had to switch to 5g again. I genuinely don’t get what could possibly cause a 10 day lead time. 10 days without internet when I still have to wfh
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vince0118
(@vince01181) reported
from
Ealing, England
@virginmedia I’ve paid £15.99 for this movie and it’s been nothing but glitchy. Can’t watch it and almost mockingly, a message has come up saying “you are currently experiencing network issues with this show”! I’m getting average download speeds of 400mbps!!
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!
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Foodwise Woman
(@FoodwiseWomen) reported
from
Kensington, England
I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱
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Tina Lee
(@tinalee5806) reported
from
Hounslow, England
@CliveR39 @virginmedia What caused this horrid thing to happen
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eddie Ferla
(@Eddieferla) reported
@virginmedia with the pub shut the only way we got to make a bit of money is delivery and the internet is not working including the back up system. Thanks for supporting small business at dia difficult times 😡
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Robert Holtby
(@RobHoltby) reported
@GreenLe69138272 @virginmedia I know you're a bot, but the services BT offer are nowhere near comparable to Virgins offerings. Although their help is severely lacking at the moment, this is the first real issue (albeit a lengthy and ongoing one) I've had in 10+ years.
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Lisa Wilson
(@lisawil) reported
Stupid stupid @virginmedia!! I have 6 days left to return my old phone to receive £125 and I haven’t even received my returns pack yet. Tried to say I’d use my own packaging but my promo code has already been used so then they only offer £75. Their customer service is a joke 😡
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michelle quinn
(@michqui) reported
@virginmedia If you check the notes on file you will see a series of ongoing incidents. One minute it’s ok next it’s down. Up and down all day. It’s stopping me from doing my job. Plus phone line keeps going too. I just feel no one is listening and is falling on deaf ears. I’m so frustrated.
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Jayne Caveen
(@JayneKathryn) reported
@virginmedia Now been hanging on the phone waiting 20 minutes, with no-one advising what place I am in the queue? This is utterly dreadful customer service!
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Robert Smith
(@officialrobert0) reported
@virginmedia None but its been slow for ages now
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sam hadfield
(@IamQu1n) reported
Net down again @virginmedia - Its only been SIX days since the last major outage. What the hell are we paying you for?
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Neeraj Kumar Kashyap
(@NeerajKumarKash) reported
@virginmedia Please help.
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Rob - homelespenguin
(@HomelesPenguin) reported
none of my accessories will connect over wifi, i have split my connection into 2 bands (2.4 and 5ghz) to make sure i am connecting to the correct network (the devices only connect over 2.4ghz) any reason why this may be? is it an issues with internet, my router etc? @virginmedia
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lex
(@blow4u2) reported
@virginmedia @ItsBigZuu @YUAFOfficial shame you can't answer your phones to sort a customer issue - usual bullshit covid excuse on recorded message - still nothing after 20 minutes and btw if i could have fixed my issue online, i would have done, precisely so I didn't have to listen to more crap excuses.