Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Reigate, Mitcham, Leatherhead, Paddington, Wembley, Fulham, Merton, Redhill, Ashtead, Wandsworth, Camden Town, Kingston upon Thames and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Leon Spight
(@leonspight) reported
from
Richmond, England
@virginmedia Hi there I switched over onto the 1gig broadband service 10 days ago however the service/speed is v slow. Right now it’s 40mb down and 6mb up. I’ve rebooted many times over the last week however service remains poor. What should I do?
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Karen
(@KBaitup) reported
from
Kingston upon Thames, England
@virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?
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Natalie
(@WhoOrderedRice) reported
from
Kingston upon Thames, England
@urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬
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susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia 4 days??!!!! What about 2 people doing home office?! Is Virgin Media pay for it?! I understand technical issues happen, but I don’t understand incompetence to deal with problemas. Virgin Media is a expensive service and it’s unacceptable this lack of good service to its customers
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Vinny Davidson
(@Vinnyd82) reported
from
Kingston upon Thames, England
@virginmedia Is there a particular issue with you call centre today? I have been cut off twice today, on hold for cumulative 3 hours, your instant messenger doesn’t respond and your text message service doesn’t reply. Is there anyway to actually get in touch
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Matt Kowaleczko 🇬🇧🇵🇱🇪🇺🇲🇽
(@KowaleczkoMatt) reported
from
Hillingdon, England
@virginmedia is there any support available? I am trying to move to another place and re-contract but it seems your phone and email are not working since good few days.
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
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Amy Cronin
(@amycro95) reported
from
Wandsworth, England
@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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Leon Spight
(@leonspight) reported
from
Richmond, England
@virginmedia Yes I have and none are reported. I received a new router and 1gb service upgrade 10 days ago. Since then the speed has been so slow.
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia Hey @virginmedia Here i go again Tks for the new hub, the same model as the old one. The HUB was delivered to me but no technician to check the problem and no signal yet. I didn’t have broadband for 4 days, then it came back for 1 and today off again.only. Sorry @LifeInKilburn
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Philip Collins
(@PhilipCollins24) reported
from
Richmond, England
@virginmedia I am at my wits end with your awful service. I can’t get an answer by phone or online. I’ve had a faulty TV box replaced with another faulty box & when I eventually got thru to someone they’ve shutdown 1/2 of my channels.
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Ollie Toogood
(@OllieToogood) reported
from
Ealing, England
@virginmedia Fed up with you keep promising call backs to no avail. You seem happy to respond on Twitter but can’t do anything help
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Jawwad Ahmed
(@JawwadAhmed01) reported
from
Wandsworth, England
@virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help
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Rashid Iqbal ☔
(@Rashidfreed) reported
from
Kensington, England
@Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.
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fabiano
(@fabparra) reported
from
Brentford, England
@LifeInKilburn My karma at moment is a bad service and a horrible customer service experience from #virginmedia 8 days without internet or staff signals
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LEBOISNOIR
(@mwantumba) reported
from
Wandsworth, England
Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?
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Paul Sexstone
(@pompeypaul72) reported
from
Kingston upon Thames, England
Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dubs ✡️🇬🇧
(@DubtricksGaming) reported
@virginmedia Issue fixed itself after about 5 hours
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Kerry Moyles
(@kerrymoyles) reported
@virginmedia Hey, our broadband has been stop start since a wider issue on Sunday night. Really bored of the self-help diagnostic telling us to reset the hub, and check cables when it’s working fine one minute and drops the next. (1/2)
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Simone
(@SmnMrtnll) reported
@virginmedia I've unplugged the device for a couple of hours and tonight it seems fine. I hope you can sort this out because it's becoming more frequent than it should, considering the increased tariffs and the soon to happen April increase... it's becoming a tad too much, both costs+service
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Gareth Fisher
(@GarethFisher18) reported
Currently less than 30 days into a @virginmedia contract and they’ve emailed to say they’re putting the price up, my internet has been down since Friday and I’ve spend a total of 3hrs on hold and 4 phone calls talking to rude staff. 🤪 #VirginMedia
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GlitteryWellies
(@AjAmy1986) reported
@virginmedia Everytime we call your team,my Dad (the authorised person) authorises my Mum to talk,the team say they will 'note this' for next time & when we call it is never 'noted' & my Dad has to authorise again! Due to ill health this is an inconvenience. Can you help? #NoNote
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Sean
(@goatjalfrazi) reported
@virginmedia trying to pay my bill via app, crashing, website, crashing. Call the CS to pay via automated service, tells me its closed after asking for every detail of acc. Get an email telling me my bill is going up by £15 a month... cheers
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Blaine ⭕️
(@TOASTY_T_CRYPTO) reported
Can anyone suggest a better internet provider than @virginmedia never had so many problems. Constantly cutting out trying to get through to anyone is a nightmare. If anyone from @virginmedia could contact me so I can fix this issue as all I do is seem to go round in circles
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Cappuccinolady 𐤀 💜💚
(@Cappuccino6023) reported
@SimonB79 How did you manage to get through to cancel. I have been trying for three hours this evening, I am beyond mad angry!!! I eventually got through to a person who put me through to the correct team and after being on hold for 1 hour they disconnected me. #virginmedia
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Kerry Moyles
(@kerrymoyles) reported
@virginmedia Diagnostic now says ‘intermittent issue in the area’ but then unhelpfully tells me to check back in 24 hours. It’s been off/on for past three days, can we get some help please? (2/2)
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Andy Tunstall
(@tunnotron3000) reported
@virginmedia Managed to get through to someone but I had trouble really understanding the advisor. I asked to be transferred to a manager multiple times as I'd been advised only a manager could apply the discount but was refused as they were busy. Still not confident this is fully resolved...