Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Fulham, Merton, Hammersmith, Redhill, Ashtead, Wandsworth, Camden Town, Kingston upon Thames, Hayes, Hounslow, Ealing, Guildford and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
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| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Wembley |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Thomas Moore 🏳️🌈
(@Theoryjoy) reported
from
Kingston upon Thames, England
We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Luiz Otavio
(@llima3000) reported
from
Merton, England
I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.
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John Colbert ✊ #SocialismWorks
(@swlondonbloke) reported
from
Merton, England
🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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StreetCube
(@StreetCube) reported
from
Kingston upon Thames, England
@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
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Ali Bateman
(@ali_bateman) reported
from
Richmond, England
@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth
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Ayca Oncu
(@ayca_oncu) reported
from
Kingston upon Thames, England
@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
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Egemen Onen
(@egemenonen) reported
from
Richmond, England
@virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.
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Chris
(@HWick_Bluenose) reported
from
Wandsworth, England
@Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia Please stop sending me this template message! It is of no value to me as a customer!
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Merton, England
@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
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Kimberli Anghell
(@AnghellKim) reported
from
Kingston upon Thames, England
Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
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Rachael
(@RachaelGreenyer) reported
from
Kingston upon Thames, England
Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
@virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.
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Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@lissielou13 @virginmedia I know!!! Horrible company
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lucy Alice
(@lucitelu) reported
@virginmedia Hi We still have no internet and so my children have been unable to study. Can you confirm what steps your engineers are taking today to resolve this problem in the NW3 area?
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Rick Ross
(@rickross1212) reported
@virginmedia can get someone to get in touch with me via phone call or email regarding this matter and my outstanding complaint (c-19062234) please
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D 🏴☠️🏴☠️🏴☠️
(@KI55andTELL) reported
@virginmedia No service for 2 days last week now this today!
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Rachel Reveley
(@RachelReveley) reported
@virginmedia I have been waiting 9 days for your customer retention department to respond to me by WhatsApp which was a recommended method of communication by your own customer services phoneline. You apparently don't want my business despite being a customer for over 12 years.
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D 🏴☠️🏴☠️🏴☠️
(@KI55andTELL) reported
@virginmedia My Internet is on and off this morning. No known errors. Status check says hub not connected properly but it is as it comes on again
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Paul Norris
(@iampaulnorris) reported
@virginmedia Tried this twice. Firstly by online chat yesterday. Price was £97. Called today and price now £105. Am calling in to reduce package and migrating to other providers including @toobbroadband and Vodafone. Then cancel all VM services.
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CHΔR SEΔRLE
(@CharSearle97) reported
@virginmedia Yes all went smoothly however can you look up if there’s a problem in my area EX17 Crediton as people have commented about other network issues so don’t know if it’s an all round thing x
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Simon
(@Simon74803494) reported
@virginmedia all your comms in should be answered in turn. It is not clear that calling in will be less slow
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Rick Ross
(@rickross1212) reported
@virginmedia What’s the point in the platform then? I’ve already spent hours on phone to virgin and still not sorted! I’ve put a complaint in so if no one rings me regarding that in agreed timeframe then you will be in breach of regulations so I will await that and cancel my DD until sorted
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Dee Lorimer
(@BukBuk) reported
Hi @virginmedia. I have been trying to cancel my account for 2 days. I have had various WhatsApp conversations. I was transferred to someone last night who never responded. Waiting on the phone for 30+ minutes today. Can't get WhatsApp messages from you. Suggestions plz?