Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Slough, Camden Town, Tadworth, Redhill, Hammersmith, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, Guildford, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Slough
|
Internet | 2 hours ago |
|
Slough
|
Internet | 9 hours ago |
|
Camden Town
|
Total Blackout | 16 hours ago |
|
Tadworth
|
Wi-fi | 19 hours ago |
|
Redhill
|
Internet | 20 hours ago |
|
Slough
|
Internet | 20 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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ANT (@pantsant) reported from Camden Town, EnglandHopefully my sarcasms and outrage will be enough to repower @virginmedia, well at the very least it will do a damn site better than them, welcome to Intelligent Wi-fi #virginmedia
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Maria Rosamojo (@Rosamojo) reported from Camden Town, England@virginmedia My virgin internet down completely since Friday and was told on the phone that it won’t be back till the 9th May! Yet when I check your website it sometimes says there are no problems. Obviously there are. You should be honest and report each area and give reasonable fix times.
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Vimal Kataria (@vim102) reported from Brentford, England@sumitpatel84 @virginmedia Contact customer support or @Nickladwa
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Ankit Sharma (@B4BRAHMINS) reported from Banstead, England@virginmedia working from home once in 2 months and the same day your internet is not working in my area. Whats the point of paying such a huge monthly bill. Complaint number: COM103378725. Get it resolved or pay back the money i have paid for this month.
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Sujal Shah (@sujii_shah) reported from Kensington, EnglandFirst time I’ve ever finished my data on my phone because I had to keep tethering internet at home because @virginmedia can’t be bothered to fix the internet at my house. Mum, dad if I die this weekend and can’t contact you, you can blame @virginmedia 😡
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Jewmie (@JamieSenitt) reported from Richmond, EnglandHi @virginmedia, one of your utility boxes on Oxford Road #teddington (TW11) has been knocked over and has metal and wires exposed. Please send someone to fix ASAP. Have informed local council’s Highways team too.
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Steve 'Buzz' Pearce (@stevebuzzpearce) reported from Camden Town, England@GavinWilkie @beeshi @virginmedia Same. @virginmedia I’m switching because of your crazy high pricing and a year of promises to fix but only if I pay more. 200mb promise, never ever got higher than 50mb, peak times are dismal at 0.5mb. Bye.
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Jelena Culum (@jelenaculum) reported from Camden Town, England@withnail69 @virginmedia Probably not and will fix it at some point next week
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Adey (@_adeyabdullahi) reported from Camden Town, England@virginmedia Yeah says phones not working, but the Internet and tv showing up fine but they’re not working also
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Tariq Khan (@TariqKhanOne) reported from Burnham, EnglandDay by day service standards are decreasing for virgin. #virginmobile @virginmedia
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ANT (@pantsant) reported from Camden Town, EnglandCOMPLETE BLACKOUT OF LANDLINE, TV AND INTERNET CHEERS @virginmedia FOR YOUR SUPERFAST SERVICE, MAYBE TRY SPENDING LESS ON SHITTY ADVERTS THAN CUSTOMER SERVICE
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Luminousbeige (@LuminousBeige) reported from Camden Town, EnglandTrying to cancel virgin media @VirginMedia_One is like trying to achieve alchemy from shit - just can’t seem to get through and when I go they pass me over to a new department. Ffs 25 mins on the phone now
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Depraved Acid (@DepravedAcid) reported from Hounslow, England@vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.
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Maria Rosamojo (@Rosamojo) reported from Camden Town, England@virginmedia I understand but I’ve got a masters deadline. What I don’t appreciate is when I call the 0800 number with my Camden postcode it says that there is no problem. And that’s the number 0345 people tell me to call. A week of no internet over a bank holiday is beyond dissapointing
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Marina Sharma (@marinaGraham7) reported from Hounslow, England@virginmedia Unfortunately none of what you have posted in the link applies as technically I have not list any service just can’t watch it in the room in which I wanted it to be. Should’ve just cancelled my contracts and gone to sky #Professional
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Peter Prince (@Peterprince) reported from Redhill, England@virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine
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Napoleon (@NW6Penguin) reported from Camden Town, England@virginmedia I'm still getting sound dropouts on BBC4HD. An engineer did fix this last year but its pixelating and dropping out again. #Eurovision is unwatchable!
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Shakeel (@Shakeel655) reported from Slough, England@virginmedia The connection isn't working properly,I have to restart hub 3 or 4 time of the day,so no anymore call to virgin support for internet because they say same just restart hub,waiting for finish my contract and move to other network
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Ari Gork (@arigork) reported from Camden Town, EnglandShame poor @virginmedia call centre agents- must be bombarded now with callers about their service not working. Seems like most of northern London has been disconnected. Good luck engineers. #VirginMedia #Down #NW3 #DialupIsTheNewBlack #TwiddlingThumbs
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Max Hurst (@MAXLOTUS) reported from Guildford, England@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Epps 🇬🇧🇳🇿 (@EppsRacer) reported from Northamptonshire, England@virginmedia On your website the only way to verify if those details are correct is by “contacting our Customer Care team”, which is hours of waiting and often only to get cut off before I talk to someone. You guys are literally unbelievable.
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Steph. (@stephwales_) reported@ktpolloway @virginmedia No problem. Good luck, hope it all gets sorted.
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Phil Bixby (@PhilBixby) reported from York, England@jamesnewton_me @LindaHurrell @virginmedia Well, don't feel too bad since you're clearly not alone! If they've not delivered a working service can you switch without penalty?
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Karen is Correct (@GetMeAManager) reported@_jgriffin @Goutam54206511 @virginmedia Speak to customer relations then if you don't want to speak to customer services. Remember, they all have the same systems. So if there's an actual issue, it won't go away if you complain.
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Phil Worthington (@philsportglobal) reported@virginmedia broadband been down since 2pm, 150 said would be fixed by 7pm, then message disappeared and says service in my area is perfect, no it isn’t, arrows still showing on TiVo box and hub 3 lights flashing green. Been on hold with tech support now for 45 mins
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Ian Hobson (@ianandbike) reported@whippletom @virginmedia Had same issue with car insurance this morning, though the reduction was offered w/o me threatening to leave. The meek and mild are being shafted!
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Martin (@Trotters80) reported@virginmedia Another customer with no internet since 3pm. Cant wait to leave you in March
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StirredNtShaken (@StirredNtShaken) reported@gbarker84 @virginmedia We’ve had them for 10 years. Mostly very happy. But their lockdown service has been abysmal.
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StirredNtShaken (@StirredNtShaken) reported@gbarker84 @virginmedia Bad times.
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Richard Harris (@therichharris) reported@virginmedia Still waiting and have now been ignored by technical and passed to somewhere else. This is only my life I’m wasting here. @virginmedia please help. Awful broadband and even worse customer service.