Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/24/2026 03:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Uxbridge, Southall, Wembley, Woking, Merton, Paddington, Sutton, Hounslow, Leatherhead, Hayes, Guildford, Hampstead and Slough.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Goldenlocks Estelle Levacher (@Goldenlocks) reported from Richmond, England

    @virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!

  • vishr83 vishal.rehan (@vishr83) reported from Wandsworth, England

    @virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company

  • MisterBoote Neil C Boote (@MisterBoote) reported from Ealing, England

    So our education system & business activity now utterly reliant on solid, fast, reliable internet service that market consistently fails to deliver. @virginmedia down again this am. Time for state to take control of this crucial, strategic infrastructure. Really is a joke ATM.

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia LS, just tried to send a text to your CS and the number is invalid. Is this a scam? @virginmedia charging £49.50 for a worse service than ever before and no working landline.

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?

  • Deano1969 Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia Broadband down again? SW12 #virginmedia

  • Mark_Phillips66 Mark Phillips 💙 (@Mark_Phillips66) reported from Camden Town, England

    Yet more #virginmedia problems in NW5 - every day this week @virginmedia

  • jamesifoster James the Electrician ⚡ (@jamesifoster) reported from Spelthorne District, England

    @virginmedia Our Internet is down TW18, Staines-upon-Thames

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Camden Town, England

    @virginmedia worst internet provide and customer service ever!!! You’re honestly the absolute worst. We’re told that due to the useless internet for weeks on end, we could leave without fees. And now that we call to cancel you want to charge us?!?! Pathetic

  • dickerboy Martin (@dickerboy) reported from Merton, England

    How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Can I please DM you on this issue?

  • FaizYaz Y A Z F A I Z (@FaizYaz) reported from Camden Town, England

    It for me and SURPRISE SURPRISE she was able do it no problem. I just kept refusing to be put on hold. Initially she muted me and probably wanted me to hang up but I stayed on the call. IM FINALLY FREE from Virgin and will happily never use their service again 💯👋🏼 #virginmedia

  • mikeperrin58 mike (@mikeperrin58) reported from Egham, England

    Anyone having trouble with Virgin media broadband or is it just me ?

  • Mark_Phillips66 Mark Phillips 💙 (@Mark_Phillips66) reported from Camden Town, England

    @TitaLulah @virginmedia They’re very poor - in service. They must be rolling in cash though.

  • nicocary Nico Cary (@nicocary) reported from Cobham, England

    @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

  • CMS200 Chris S (@CMS200) reported from London, England

    @virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Just spent an hour on the phone to yourselves, not only is the service going to be referred to @Ofcom due to frequent drops in the service + no LL, but you can’t offer me a 12mth contract insisting I have 18mth. Well, I might take up @SkyTV’s offer reluctantly. #Ealing

  • DemeryUK Daniel Emery (@DemeryUK) reported from Richmond, England

    @browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.

  • vorny_twts matt 🇮🇳 (@vorny_twts) reported from Merton, England

    This zoom call keeps crashing **** off @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • richierose15 Richard Rose (@richierose15) reported

    @virginmedia Yep, another outage in my area. So much for working from home….! Time to move to another provider. Service delivery is so poor!

  • Chris01574401 Krulme (@Chris01574401) reported

    @richierose15 @virginmedia Is this still down for you? Not getting any response from VM?

  • DebraIredal Debra Iredale (@DebraIredal) reported

    @virginmedia Still without service and no updates

  • stuka1919 Steve Bristow (@stuka1919) reported

    @lefran My blood is boiling on your behalf. I was warned off @virginmedia’s service because of their poor customer service and this has ratified that decision! Sorry for your severe and ongoing frustration, Fran. It’s hard to overstate just how much it grinds into your daily stress.

  • will_on_a_bike Will_on_a_bike (@will_on_a_bike) reported

    @virginmedia Not looking forward to speaking to them again after today's conversation looking forward to being treated like a new customer by another provider

  • epsilonc2 k.shino (@epsilonc2) reported

    @virginmedia Reception speed has gone down 1/3 despite prices went up twice & no router change nor upgrade for last 3 years

  • BKR_Bathrooms Ben Baker (@BKR_Bathrooms) reported

    @virginmedia your installer turned up today and couldn’t be bothered to run a cable properly so wanted to connect into neighbouring property’s cable when I said I wasn’t happy with that as last time because of problems when it rained he said I’ll have to get another team here 1/2

  • holmesak Angela Killeen (@holmesak) reported

    @virginmedia really disappointed the way you treated me today as a customer of over 8 years. Cut off twice poor customer service and resulted in cancellation. Not what I expect from you guys at all!

  • PeterDo19421129 Peter Dowsett (@PeterDo19421129) reported

    @virginmedia Time to cancel before the march hike. You have to laugh at the business model. I just got a car insurance renewal and the price has gone down which make good business sense to keep customers but at virgin no they put them up so can get a bonus and pay rise.

  • George_Vankmer Eon Vankmer 🔞 (@George_Vankmer) reported

    So spending 2.5 hours on webchat with @virginmedia isn't enough to cancel a service. I now have to sit on the phone and listen to music from the end of a copper pipe. Oh and I still don't want a discount of £3.25 for 6 months.