Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 01/16/2026 07:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Reigate, Mitcham, Leatherhead, Paddington, Wembley, Fulham, Merton, Redhill, Ashtead, Wandsworth, Camden Town, Kingston upon Thames and Hayes.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • leonspight Leon Spight (@leonspight) reported from Richmond, England

    @virginmedia Hi there I switched over onto the 1gig broadband service 10 days ago however the service/speed is v slow. Right now it’s 40mb down and 6mb up. I’ve rebooted many times over the last week however service remains poor. What should I do?

  • KBaitup Karen (@KBaitup) reported from Kingston upon Thames, England

    @virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?

  • WhoOrderedRice Natalie (@WhoOrderedRice) reported from Kingston upon Thames, England

    @urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬

  • mersthamsue susan vinnicombe (@mersthamsue) reported from Redhill, England

    @virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise

  • fabparra fabiano (@fabparra) reported from Brentford, England

    @virginmedia 4 days??!!!! What about 2 people doing home office?! Is Virgin Media pay for it?! I understand technical issues happen, but I don’t understand incompetence to deal with problemas. Virgin Media is a expensive service and it’s unacceptable this lack of good service to its customers

  • Vinnyd82 Vinny Davidson (@Vinnyd82) reported from Kingston upon Thames, England

    @virginmedia Is there a particular issue with you call centre today? I have been cut off twice today, on hold for cumulative 3 hours, your instant messenger doesn’t respond and your text message service doesn’t reply. Is there anyway to actually get in touch

  • KowaleczkoMatt Matt Kowaleczko 🇬🇧🇵🇱🇪🇺🇲🇽 (@KowaleczkoMatt) reported from Hillingdon, England

    @virginmedia is there any support available? I am trying to move to another place and re-contract but it seems your phone and email are not working since good few days.

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻

  • amycro95 Amy Cronin (@amycro95) reported from Wandsworth, England

    @virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!

  • leonspight Leon Spight (@leonspight) reported from Richmond, England

    @virginmedia Yes I have and none are reported. I received a new router and 1gb service upgrade 10 days ago. Since then the speed has been so slow.

  • fabparra fabiano (@fabparra) reported from Brentford, England

    @virginmedia Hey @virginmedia Here i go again Tks for the new hub, the same model as the old one. The HUB was delivered to me but no technician to check the problem and no signal yet. I didn’t have broadband for 4 days, then it came back for 1 and today off again.only. Sorry @LifeInKilburn

  • PhilipCollins24 Philip Collins (@PhilipCollins24) reported from Richmond, England

    @virginmedia I am at my wits end with your awful service. I can’t get an answer by phone or online. I’ve had a faulty TV box replaced with another faulty box & when I eventually got thru to someone they’ve shutdown 1/2 of my channels.

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Ealing, England

    @virginmedia Fed up with you keep promising call backs to no avail. You seem happy to respond on Twitter but can’t do anything help

  • JawwadAhmed01 Jawwad Ahmed (@JawwadAhmed01) reported from Wandsworth, England

    @virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help

  • Rashidfreed Rashid Iqbal ☔ (@Rashidfreed) reported from Kensington, England

    @Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England

    @virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.

  • fabparra fabiano (@fabparra) reported from Brentford, England

    @LifeInKilburn My karma at moment is a bad service and a horrible customer service experience from #virginmedia 8 days without internet or staff signals

  • mwantumba LEBOISNOIR (@mwantumba) reported from Wandsworth, England

    Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤

  • JKDabrowska Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?

  • pompeypaul72 Paul Sexstone (@pompeypaul72) reported from Kingston upon Thames, England

    Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DubtricksGaming dubs ✡️🇬🇧 (@DubtricksGaming) reported

    @virginmedia Issue fixed itself after about 5 hours

  • kerrymoyles Kerry Moyles (@kerrymoyles) reported

    @virginmedia Hey, our broadband has been stop start since a wider issue on Sunday night. Really bored of the self-help diagnostic telling us to reset the hub, and check cables when it’s working fine one minute and drops the next. (1/2)

  • SmnMrtnll Simone (@SmnMrtnll) reported

    @virginmedia I've unplugged the device for a couple of hours and tonight it seems fine. I hope you can sort this out because it's becoming more frequent than it should, considering the increased tariffs and the soon to happen April increase... it's becoming a tad too much, both costs+service

  • GarethFisher18 Gareth Fisher (@GarethFisher18) reported

    Currently less than 30 days into a @virginmedia contract and they’ve emailed to say they’re putting the price up, my internet has been down since Friday and I’ve spend a total of 3hrs on hold and 4 phone calls talking to rude staff. 🤪 #VirginMedia

  • AjAmy1986 GlitteryWellies (@AjAmy1986) reported

    @virginmedia Everytime we call your team,my Dad (the authorised person) authorises my Mum to talk,the team say they will 'note this' for next time & when we call it is never 'noted' & my Dad has to authorise again! Due to ill health this is an inconvenience. Can you help? #NoNote

  • goatjalfrazi Sean (@goatjalfrazi) reported

    @virginmedia trying to pay my bill via app, crashing, website, crashing. Call the CS to pay via automated service, tells me its closed after asking for every detail of acc. Get an email telling me my bill is going up by £15 a month... cheers

  • TOASTY_T_CRYPTO Blaine ⭕️ (@TOASTY_T_CRYPTO) reported

    Can anyone suggest a better internet provider than @virginmedia never had so many problems. Constantly cutting out trying to get through to anyone is a nightmare. If anyone from @virginmedia could contact me so I can fix this issue as all I do is seem to go round in circles

  • Cappuccino6023 Cappuccinolady 𐤀 💜💚 (@Cappuccino6023) reported

    @SimonB79 How did you manage to get through to cancel. I have been trying for three hours this evening, I am beyond mad angry!!! I eventually got through to a person who put me through to the correct team and after being on hold for 1 hour they disconnected me. #virginmedia

  • kerrymoyles Kerry Moyles (@kerrymoyles) reported

    @virginmedia Diagnostic now says ‘intermittent issue in the area’ but then unhelpfully tells me to check back in 24 hours. It’s been off/on for past three days, can we get some help please? (2/2)

  • tunnotron3000 Andy Tunstall (@tunnotron3000) reported

    @virginmedia Managed to get through to someone but I had trouble really understanding the advisor. I asked to be transferred to a manager multiple times as I'd been advised only a manager could apply the discount but was refused as they were busy. Still not confident this is fully resolved...