Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hammersmith, Woking, Merton, Paddington, Wembley, Sutton, Hounslow, Leatherhead, Hayes, Guildford, Hampstead, Slough and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| Hammersmith |
Internet | |
| Southall |
Wi-fi | |
| Southall |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Shakeel
(@Shakeel655) reported
from
Slough, England
@virginmedia The connection isn't working properly,I have to restart hub 3 or 4 time of the day,so no anymore call to virgin support for internet because they say same just restart hub,waiting for finish my contract and move to other network
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Ankit Sharma
(@B4BRAHMINS) reported
from
Banstead, England
@virginmedia working from home once in 2 months and the same day your internet is not working in my area. Whats the point of paying such a huge monthly bill. Complaint number: COM103378725. Get it resolved or pay back the money i have paid for this month.
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@virginmedia I'm still getting sound dropouts on BBC4HD. An engineer did fix this last year but its pixelating and dropping out again. #Eurovision is unwatchable!
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Depraved Acid
(@DepravedAcid) reported
from
Hounslow, England
@vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.
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ANT
(@pantsant) reported
from
Camden Town, England
COMPLETE BLACKOUT OF LANDLINE, TV AND INTERNET CHEERS @virginmedia FOR YOUR SUPERFAST SERVICE, MAYBE TRY SPENDING LESS ON SHITTY ADVERTS THAN CUSTOMER SERVICE
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Jelena Culum
(@jelenaculum) reported
from
Camden Town, England
@withnail69 @virginmedia Probably not and will fix it at some point next week
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Hi @virginmedia, one of your utility boxes on Oxford Road #teddington (TW11) has been knocked over and has metal and wires exposed. Please send someone to fix ASAP. Have informed local council’s Highways team too.
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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Ari Gork
(@arigork) reported
from
Camden Town, England
Shame poor @virginmedia call centre agents- must be bombarded now with callers about their service not working. Seems like most of northern London has been disconnected. Good luck engineers. #VirginMedia #Down #NW3 #DialupIsTheNewBlack #TwiddlingThumbs
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Maria Rosamojo
(@Rosamojo) reported
from
Camden Town, England
@virginmedia My virgin internet down completely since Friday and was told on the phone that it won’t be back till the 9th May! Yet when I check your website it sometimes says there are no problems. Obviously there are. You should be honest and report each area and give reasonable fix times.
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia you are definitely in a different universe as your definition of “thirty seconds or less” on your customer service line is a lot different to mine
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Vimal Kataria
(@vim102) reported
from
Brentford, England
@sumitpatel84 @virginmedia Contact customer support or @Nickladwa
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Adey
(@_adeyabdullahi) reported
from
Camden Town, England
@virginmedia Yeah says phones not working, but the Internet and tv showing up fine but they’re not working also
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ANT
(@pantsant) reported
from
Camden Town, England
Hopefully my sarcasms and outrage will be enough to repower @virginmedia, well at the very least it will do a damn site better than them, welcome to Intelligent Wi-fi #virginmedia
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Tariq Khan
(@TariqKhanOne) reported
from
Burnham, England
Day by day service standards are decreasing for virgin. #virginmobile @virginmedia
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Maria Rosamojo
(@Rosamojo) reported
from
Camden Town, England
@virginmedia I understand but I’ve got a masters deadline. What I don’t appreciate is when I call the 0800 number with my Camden postcode it says that there is no problem. And that’s the number 0345 people tell me to call. A week of no internet over a bank holiday is beyond dissapointing
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Adam Jamal
(@ONI_Assassin) reported
from
Hammersmith, England
@virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@virginmedia Done that. Ive called, customer services dealing with it. Seen the forums and it's an occurance with other customers on the network. Thanks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Kellett BSc
(@Davidrwkellett) reported
@virginmedia Weirdly it says no known issues on there? But my internet and TV is on and off. Can you message to check status of works etc?
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Karen 🧷
(@karennz) reported
@virginmedia It’s just shown a problem. Again.
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ben mcgrath
(@1life_liveit15) reported
@virginmedia You can’t help. You’ve literally just said it’s not something you can do so how can they be along to help?
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ben mcgrath
(@1life_liveit15) reported
@virginmedia Again. We were speaking with someone yesterday who TOLD us to get this information and then call the gadget support team and they’ll sort it for us as this is an “easy fix”. I want to cancel everything with you and move free of charge seen as this isn’t our problem 1/2
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ben mcgrath
(@1life_liveit15) reported
@virginmedia So the service isn’t working then is it. Every other WiFi provider can achieve the basic request we have yet Virgin can’t. So the service isn’t working.
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Haydn
(@HaydnWrigley) reported
@virginhelp @Virgin Virgin Media, they will say for the 10th time we have forwarded onto the resolutions team and they will get in touch in 72 hours then never do. its poor and to say I accepted an apology when they never got in touch is shocking
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Moriam
(@Mor1am) reported
Now the internet doesn’t work. Such bad service from this awful company - absolutely fuming as I have a busy day of meetings @virginmedia
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Jon Batts
(@p10jpb) reported
@virginmedia I add my surname, account number, area ref and tick I’m not a robot and the get a screen saying are there technical problems and to try again
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Jon Batts
(@p10jpb) reported
@virginmedia I have now raised an official complaint as this is such basic functionality and I will not be paying anything until Virgin Media provide my ALL the services that I signed up for including Virgin Go app and the ability to check my account.
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Astrid
(@Astrid_BTW) reported
@virginmedia I definitely never set up a password. I ended up setting one for the first time yesterday on the phone, but when I went on live chat later in the evening it didn't work so the guy wouldn't help me either.