Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Kingston upon Thames, Hampstead, Uxbridge, Hammersmith, Northolt, Fulham, Hounslow, Ealing, Southall, Paddington, Richmond, Wembley, Woking and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Kingston upon Thames |
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| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hampstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Steve Tran
(@Chihao) reported
from
Hammersmith, England
Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Please @virginmedia fix your street cab NW3
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@Dope007 @virginmedia I'm not ignorant of wider societal issues - I'm complaining directly to virgin media about the service they are supposed to provide on a forum that they use to disseminate information to their customers. Why you have jumped in this thread to criticise me is weird - moron.
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Nick Levine
(@nicklevine) reported
from
Camden Town, England
@siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Thanks. I’m trying again now. It’s an appalling service. Been like this in NW3 for three weeks now
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
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David Waddell
(@davidwaddelluk) reported
from
Camden Town, England
Impossible to cancel @virginmedia contract. Most call centres closed and impossible to find how to do it on website. HELP!!! #ofcom
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Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!
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Maria Ann Mole
(@MariaAnnMole1) reported
from
Kingston upon Thames, England
@virginmedia you tube is not loading. Seems like a lot of people are having this problem
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Ben Evans
(@IamBenEvans) reported
from
Windsor, England
Don’t buy broadband from @virginmedia 2 years of poor service, topped off with them messing around a name change to extending the contract!
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Nick Levine
(@nicklevine) reported
from
Camden Town, England
@siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Yes. Been like this since 24 March. Back up now but v slow speeds. Better than nothing so will just see out contract now 👍
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Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
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SG
(@Gooner_Stu1) reported
from
Camden Town, England
@virginmedia Now 24 hours without broadband, you have the entire country being told to work from home and you can’t provide any details as to why. I understand you’re probably using fewer techs but I’d have thought you’d be able to triage a problem in less than a day, or know the actual issue
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Christian Rasmussen
(@apoltix) reported
from
Camden Town, England
@virginmedia Known issue reported. Estimated fix: 24+ hours after issue began 🙄… Wouldn’t be as bad if everyone weren’t tethering on their phones as a result of the outage. Seeing only 2 Mbps @EE when on 4G 🤨
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jay Mcfadyen
(@StreetJewelsCo) reported
@virginmedia Absolutely fine wired no issues what so ever.
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Ian Rainsby
(@IRainsby) reported
A 2nd day of no internet and TV. Terrible service from @virginmedia. Unreliable internet connection for months. Time to move on to BT
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Ned Barker
(@NedBarker6) reported
@virginmedia LOL! 2 days! How can anyone under the currency circumstances be expected to work from home without internet or poor internet for 2 days... that’s surely not something you should be proud of
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Sionainn 🌸
(@Sionaainn) reported
@virginmedia Thank you. Do you have any eta? Working from home and this is causing issues
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chris kavanagh
(@ChrisKavanagh97) reported
@virginmedia The wifi has been down for 15 hours nobody to contact. Getting a pre recorded message saying there’s maintenance in my area originally said it would be sorted by 10pm. How can it not be sorted that’s almost 12 hours ago
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JBM
(@BMcoccinelle) reported
@virginmedia No, because it’s impossible to get through customer service. We have logged another complaint in the virgin community forum but this situation is getting ridiculous. I have to use 4G on my phone to attend Teams meetings.
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colin forbes
(@Lee_Dsu) reported
from
Penmaenmawr, Wales
@virginmedia Does anyone in your company care. Still having **** connection and I think you've used all the excuses available but I'm sure you'll pull one out of the hat....
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Ian Lord
(@iannffc4ever) reported
@virginmedia @Ofcom virgin my mother is a pensioner and lives on her own she has broadband only from you and after your recent price increase tried calling you every day for 3 weeks without getting through to anyone she wanted to either get a better deal or cancel HELP
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Stephen
(@Stephen19770524) reported
@virginmedia It has to come down to what Virgin Media's definition of a workable service is and what is reasonably acceptable.
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medicman4444
(@medicman4444) reported
@virginmedia hi SB i have registered interest over the years. but your website always shows our street as "connected" yet there is no physical connection on this half of the street. last time i asked two years ago your support told me it was not fanatically profitable to install