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Virgin Media outages and service status in Sunbury-on-Thames, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 9 outage signals in the last 24 hours around Sunbury-on-Thames, including 9 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 13, 12:14 PM GMT+1.
  • 61% Internet (61%)
  • 18% Total Blackout (18%)
  • 9% Wi-fi (9%)
  • 5% E-mail (5%)
  • 5% TV (5%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 13: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, Hammersmith, Kingston upon Thames, Uxbridge, Walton-on-Thames, Slough, Southall, Hayes, Windsor, Feltham, Ealing, Brentford, Wandsworth, Addlestone, and Mitcham.

CityProblem TypeReport Time
Hammersmith Internet 4 seconds ago
Hounslow Internet 33 minutes ago
Hammersmith Internet 2 hours ago
Kingston upon Thames Internet 4 hours ago
Hammersmith E-mail 16 hours ago
Uxbridge Internet 16 hours ago

Nearby cities with recent reports

Hammersmith

24 recent signals

4 seconds ago
Southall

4 recent signals

5 days ago
Hounslow

2 recent signals

33 minutes ago
Kingston upon Thames

2 recent signals

4 hours ago
Uxbridge

2 recent signals

16 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • MarchetF
    Francesco Marchet (@MarchetF) reported from Brentford, England

    @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

  • TimHole
    Tim Hole (@TimHole) reported from Kingston upon Thames, England

    @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

  • aaronuart
    R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

  • Griffo2018
    RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England

    @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

  • Griffo2018
    RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England

    @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

  • RPLibDems
    Raynes Park Lib Dems (@RPLibDems) reported from Merton, England

    @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

  • traymca
    traymca 💙 (@traymca) reported from Worcester Park, England

    Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

  • DazzlingHamster
    Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

  • iglu_sim
    simone clark (@iglu_sim) reported from Kingston upon Thames, England

    @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

  • FuzzyPixels
    Matt Gardner (@FuzzyPixels) reported from Slough, England

    @MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues

  • itsnotO56763609
    itsnotOK (@itsnotO56763609) reported from Spelthorne District, England

    @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

  • Robertfhallam
    Robert Hallam (@Robertfhallam) reported from Spelthorne District, England

    @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

  • MarcoOlevano
    Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

  • DazzlingHamster
    Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Hammersmith, England

    @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

  • pjwigley
    peter james wigley (@pjwigley) reported from Kingston upon Thames, England

    @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

  • Shaun1799
    Shaun (@Shaun1799) reported from Kingston upon Thames, England

    @virginmedia having problems with my wifi would you help me out

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Samet_UK
    Samet (@Samet_UK) reported

    @virginmedia any news ? Still no any update. It şs still saying there is outage in the area. Are you trying to fix it ? And still I am unable to reach anyone.

  • Jason29wctb
    jason (@Jason29wctb) reported

    @Ofcom calling cisas Monday as virgin media holding me in a contract for broadband that hasn't worked properly for 2 years and last 2 months unusable online ,engineers don't turn up sometimes and when do ,say we don't know what to do and leave ,promise work never done

  • SirPuppetPaul
    𝗣𝗮𝘂𝗹 (Sign name: Puppet) (@SirPuppetPaul) reported

    @MichelleBeckett Truly awful. I worked in customer services for a very long time and @virginmedia just needs to get better. It's never about the profits, it's what you're doing for the customer. Put yourself in Michelle's shoes. How would YOU like to be treated like this?! I'm sorry Michelle.

  • JpgukNas
    RC (@JpgukNas) reported

    Calling up the company is crap as well bc idk my login details. And they're always busy. (Virgin Media)

  • robheneghan
    Rob Heneghan (@robheneghan) reported

    @virginmedia Thanks for being no help whatsoever? 3 days no internet but as usual you guys don’t seem to care. Shocking service as usual….

  • Samet_UK
    Samet (@Samet_UK) reported

    Wifi has been down since 1 am and there still hasn’t been a satisfactory explanation for the issue. They just share a link for me to check if there’s an outage in the area. It says there is one, but no more information. It’s been nearly 12 hours. @virginmedia

  • ExCathedra44
    JS. (@ExCathedra44) reported

    @virginmedia I have just installed your 360 platform. Got it working but starting this AM the set top boxes ( I have 2)do not switch on automatically and show a No signal sign.Been on to your help line for hours as thought it might be software upgrade. Manual no use.

  • LostPigeonPost
    Flossie Smith (@LostPigeonPost) reported

    @Stsantek @virginmedia I can’t wait to leave Virgin but my husband can’t face the thought of having to ditch his Blue Yonder email address. It took me a week to switch mine and I will never say another good eord about Virgin again. It’s beyond hideous.

  • smithco76
    Colin Smith (@smithco76) reported

    @MichelleBeckett @SkyUK @VodafoneUK Same experience when my father died in September. Everyone was fantastic. Insurance, banks, utilities. Everything dealt with, no dramas & gave us plenty room & time to get paperwork. Virginmedia were horrible. Forced my mum to take out another contract before they’d close my dads

  • nellynoo72
    Neil (@nellynoo72) reported

    @virginmedia can anyone tell me what the status is of the broadband outrage in CV4 please? All day it's just said there's an issue that your engineers are trying to fix. An ETA would be great