Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hayes, Wandsworth, Southall, Ashtead, Woking, Hounslow, Paddington, Walton-on-Thames, Wembley, Epsom, Brentford, Kingston upon Thames and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
-
Mike Neale
(@Mike_E_Neale) reported
from
Hillingdon, England
@virginmedia I have managed to add my wife's name to our electricity & water bills without a problem & know it is possible with other companies. It must be possible - it is perhaps just the choice/policy of Virgin to not allow this. Is there an email/tel I can contact to take this further?
-
Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off
-
Daniel W
(@damawa42) reported
from
Camden Town, England
Bizarre help bot from @virginmedia - do you really think it's acceptable to ask for my bank account sort code when verifying my details?! How about you... just don't ask that.
-
Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
-
Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
First morning back at work, and true to form #virginmedia have underlined their uselessness with no broadband in NW5. They want to increase prices, yet do not provide a decent service - how am I meant to #workfromhome ?
-
mike
(@mikeperrin58) reported
from
Egham, England
Anybody else having problems contacting Virgin Media now they have put their prices up
-
Stephen Brian Lowe
(@StephenBLowe) reported
from
Kingston upon Thames, England
@virginmedia internet has gone incredibly slow over the past 24hrs around the Kingston area. Any reason why?
-
Brian Ging
(@brianging) reported
from
Ealing, England
@virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.
-
Mike Neale
(@Mike_E_Neale) reported
from
Hillingdon, England
@virginmedia Thanks for responding. My wife and I need several different proofs of address for a visa application so we really need it written down. Is there no way this can be produced?
-
SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginhelp @Virgin @virginmedia How can you come to do an install on another property and affect a different property and then leave without saying a word or checking they have service knowing full well you knocked out their service.
-
SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginhelp @Virgin @virginmedia I’ve been online using my EE data as your phone lines are so busy you are not answering. Online went through the checks to be told there is a problem with your broadband [I know this your engineers caused the problems and then left!] your online offered me Wednesday to fix this!
-
mike
(@mikeperrin58) reported
from
Egham, England
@virginmedia Yes I have tried this but it keeps saying incorrect details and we are not the only people with this problem
-
SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginhelp @Virgin @virginmedia The engineers were prepping to put in broadband upstairs I now have wires left hanging out the front box, no broadband I cannot get through on the phone and in my media offering an appointment on the 13th! I was in the middle of work! They need to return my service, immediately
-
SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginmedia your engineers just left, created a problem, they weren’t even working on my property and just left. I can’t phone you because that’s not connecting? There’s no cable and no internet and I’m in the middle of my Classes and no internet!! I am not happy
-
Stuart Ross
(@sturooo) reported
from
Guildford, England
@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
-
Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
@virginmedia That just repeats previous fault message. And ironically asks me to go to the website to check status. All I want at this point from @virginmedia is an estimate of when this will be fixed (I know u can’t fix it)
-
linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
-
SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginmedia @virginhelp Your engineers came to install on another property and managed to disconnect me I’m in NW area they knew they did this I told them at the time they said they would fix it and they just left without restoring or knocking to say when they would be back.
-
Alison Carter
(@AllyThornton) reported
from
Kingston upon Thames, England
@virginmedia any idea on what is happening in the Kingston Upon Thames area or how long it’ll take to resolve? Impossible to WFH right now. Previous issues with your service makes me worried!
-
Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Colin Bell
(@the_colin_bell) reported
@O2 over 1 hr wait on your phone lines, which recommend using ‘quick and easy’ chat option (48 min for your online journey) when I get through I’m cut off when I ask to leave O2. Mad that the thing you ported over from @virginmedia was the worst customer service in history.
-
SK
(@mrsanjayk) reported
@virginmedia @Pass_Move another day of tireless wait... will virgin media pls get its act together. You promised a broadband installation 3 months ago and have kicked the can down the road on every ocassion. What is the hold-up? Care to explain?
-
SK
(@mrsanjayk) reported
@virginmedia @DisneyPlusUK so far nobody from virgin media has shown interest, no one has reached out, not even a BOT, is there absolutely no interest of virgin media to attend to any customer issues at all? you do realise that your monopoly over high speed broadband will end some day
-
BiscuitCollector
(@BiscuitCollect1) reported
@virginmedia inconsistent internet connection which is now becoming a 2 to 3 day occurrence is not great. I expect a total refund for my previous month bill, or you can terminate the contract and sling your ******* hook.
-
SUSAN HALL
(@darrellsmum) reported
@virginmedia Shame on you virgin media We have been customers for many years We have been on the phone to your technical support for a solid 3 hours trying to sort getting our emails again He had us changing passwords numerous times and guess what still no emails .😡
-
Euan McAleece
(@macohibs) reported
@virginmedia @O2 The issue was you sold a product that had a hidden /ambiguous mobile contract attached. I looked at the contract and it is very poor. No opt in. Then months of harrasment and hours of calls. Not good
-
GOOGZ
(@GOOGZYY) reported
Thought @virginmedia for my broadband had terrible customer service Until I had to get my mobile contract with @EE Horrific No one gives a **** anymore, just take your money and then it’s ’go f*** yourself’
-
SVJ66 🦦
(@essveejay66) reported
@virginmedia @footballontnt No. I ended up having to mute the volume and keep checking back. I rebooted my Virgin media box too. Honestly you guys are the worst
-
gonzo
(@The_Blankfaces) reported
@virginmedia why haven't you got back to me when you have clearly said you sales person didn't tell me that my bill doubles, apoligised. Then offered me a deal with compensation. I accepted and you dont keep the deal and cut me off. You are horrendous. Virgin media is the worst!
-
🚴🏼♂️
(@LDNtoBrighton) reported
Dear @virginmedia Your customer service person, name not taken, was an absolute credit to you. Wanted to moan about @O2 taking the urine, but steered me down a better route and helped me save money. Thank you, what ever she is paid it is not enough.