Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Paddington, Camden Town, Slough, Walton-on-Thames, Southall, Twickenham, Kensington, Redhill, Ealing, Wembley, Wandsworth and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Total Blackout | |
| Hounslow |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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andy
(@andy00169146) reported
from
Spelthorne District, England
@virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.
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andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Hillingdon, England
@virginmedia The WIFI and signal has been down in my area for over 4 days ... YET you have the audacity to send me a letter claiming you will be increasing my monthly bill? Who is running your company and are you having laugh?
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@NIAbbot Virgin Media has been down for me since Wednesday morning...
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The whole neighbourhood is having this problem .
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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nicole mcpolin
(@nicmac_design) reported
from
Hillingdon, England
@virginmedia can you let me know what’s happening with my internet? Down for hours & the service status online reckons it’s perfect - bored of this constant issue 💤💤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mad_Hatter
(@MadHatt55379249) reported
@virginmedia @VirginMediaCorp I have been with your company since 02/10 and the BB service and customer has been terrible. After getting nowhere with after speaking with agents or a manager I have cancelled my contract with you. Now you want to charge me 235£ to disconnect.
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Steve
(@SteveLOFC) reported
@virginmedia Nope, I’ve not had time to call plus I want to call from their land line so I got get charged. I’ve reported the problem twice and bill is still getting charged daily for a number not dialled.
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jonesy
(@jonesy55069032) reported
@virginmedia My internet has been cutting out on wifi and cabled. I don’t even use your services anymore as they’re useless but I’m left forking out for the monthly bill. It’s a joke. Why will you not let me cancel without an extortionate fee when you have not upheld your side of the deal?
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Nikstarrr
(@Nikz_B) reported
@virginmedia broadband has been up and down all week like a yoyo. Please fix up! You can take my money but have no issues providing a shocking service in return!
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philwoodford
(@philwoodford) reported
@virginmedia My blueyonder email went down again (second time recently). Reset password and can access via my phone again. But get ‘403 forbidden’ on a desktop when I log in. I can see from tweets here that I am not alone. What exactly is going on?
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Nadeem Crowe
(@NadSings) reported
.@virginmedia why are you selling a 1gb service during a known outage in my area? I've been given three dates and now told this outage has been since April and is ongoing until December. You shouldn't be currently selling a package you can't deliver until December. #virginmedia
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Handcrafted Books by Sue Day
(@BooksBySueDay) reported
@virginmedia @grumpyoldprof Same issue here and no one is responding to my tweets. Apologies for jumping onto your thread @grumpyoldprof
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barry pirie
(@barrypirie59) reported
@virginmedia is there a current outage / issue with e-mail? I have had no access since Tuesday evening and cannot seem to be able to reset : change password etc…..
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jonesy
(@jonesy55069032) reported
@virginmedia Are there not 2 sides to a contract? It is on every device rendering your services useless. Been phoning CS for 6 months with no avail. And you are refusing to take any blame and expect me to pay £140 of what’s left of a £216 contract. Is this how you treat all of your customers?
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© Bias BIOS
(@25z2) reported
@virginmedia Right well it came in at over 1000 so I guess we are all good, albeit no other test service tops out at over 600. Thanks