Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Paddington, Guildford, Ashtead, Camden Town, Staines, Wembley, Merton, Kensington, Sutton, Kingston upon Thames, Hampstead, Uxbridge and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| Paddington |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
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roger d
(@triniontherun) reported
from
Hillingdon, England
@virginmedia Oh really well my plans to leave Virgin Media will happen. So if they were doing their job I wouldn’t need to be on Twitter. So let it get the attention then. As far as I am concern #virginmedia is incompetent. So pass that on to the complaint team as an inherent Dec risk.
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DJ
(@Jefferz1980) reported
from
Egham, England
@virginmedia Well thanks for your help, well lack of it I can’t believe your company can’t even get a simple delivery right... oh well
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Luke
(@lvkebaker) reported
from
Camden Town, England
@virginmedia I miss the call because it wasn’t at the time I had asked - Now I’ve heard nothing and am wondering why I should continue my service with you.
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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Oliver W
(@Mac0z) reported
from
Woking, England
@virginmedia Wired, the problem is always downstream of our hub (which runs in modem only mode)
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Daniel W
(@damawa42) reported
from
Kensington, England
@virginmedia Occupant. Yet you know full well the occupant is already a customer. I know, I know, you're going to tell me it's a different department or a third party, but that's pathetic. Please inform them of current customers so they don't get spammed. Morons.
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owain gerreyn
(@ogerreyn) reported
from
London, England
@virginmedia what a joke of a company. My broadband was down for months and you continued to charge me now I’ve left you are still trying to charge me!
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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paul taylor
(@trustintalk) reported
from
Paddington, England
Sadly it doesn't just happen with Virgin Media but with most service providers (a misnomer if ever there was one).
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia You made it as hard as possible to make a complaint. I would like someone from your customer services to call me, so I don't have to waste yet more time on hold and then explaining the problem to a poorly trained member of staff with a script
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Paul
(@PaulG_Lon) reported
from
Wandsworth, England
@TomMockridgeVM @virginmedia @richardbranson I’ve written to you twice today Tim, but haven’t had the decency of a reply. Please help me. Or you Richard. Thanks
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Victoria Cuthill RN
(@VickyChas3) reported
from
Kingston upon Thames, England
@virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!
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roger d
(@triniontherun) reported
from
Hillingdon, England
@virginmedia At the moment the answer is no as this complaint was logged since August 2018 & has been dragging on, my request was to call after 6pm. Never happen now I am being told that my services will be suspended. I can send you my acct detail via DM.
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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Zabi
(@ZabiOsmani11) reported
from
Hounslow, England
**** you @virginmedia for ruining my evening
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Luke
(@lvkebaker) reported
from
Camden Town, England
Appalled at how poor the @virginmedia customer service has been in the last few weeks
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron Williams
(@harmonyone99) reported
30 years my dad been with @virginmedia and this is how they treat loyal customers
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Niall Kearney
(@NiallKe89851031) reported
@virginmedia I just got through to a support agent but the call dropped. Anyway of getting through without waiting 30 minutes?
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donna mullen
(@donnam78) reported
@virginmedia I would prefer a phonecall, its too much to write on here, but only off a manager as i have phoned to place a complaint twice and the staff lied about logging it
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SaylorMoyne
(@TheJollyPigeon) reported
@virginmedia I live in SW19. We are having serious internet connection outages. Whole days with no internet for the past few months. Can you tell me if this is a wider problem in the area?
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Bec McLeish
(@Becsicola) reported
@virginmedia And now it says 11pm after initially being 4pm for fix. I have to work! What is happening? The VM vans are no longer in the area!
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s
(@sophzyyy) reported
@virginmedia have to use my mobile data hotspot to wfh bc of how crap ur wifi is
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Dr M P
(@moizpirkani) reported
@virginmedia There are no new service issues. And I would be redirected to an overseas customer services team when I try to connect with customer services; they have no idea about whats happening and can’t resolve the issue, not even understand the language properly. Bonkers!
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Karen Evans 💙 🇺🇦
(@kmevs) reported
@virginmedia issues with broadband since 9.45am making it impossible to achieve anything when wfh. Connection on/off all day 😖😖
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Saf
(@S4rfraz) reported
@virginmedia I'm on the telephone to them as we speak and they are unable to help. I will cancel my direct debit to ensure no further payments are taken
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AKA J
(@Jaloopa23) reported
@virginmedia I never got a notification for this tweet. I'll try that now