Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 01/22/2026 00:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Kensington, Twickenham, Camden Town, Hampstead, Wembley, Southall, Mitcham, Slough, Hammersmith, Hayes, Addlestone, Fulham, Reigate and Leatherhead.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • egemenonen Egemen Onen (@egemenonen) reported from Richmond, England

    @virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.

  • ACLondon Anthony Cole (@ACLondon) reported from Chobham, England

    @virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond

  • Theoryjoy Thomas Moore 🏳️‍🌈 (@Theoryjoy) reported from Kingston upon Thames, England

    We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom

  • thistle5460 Billy Martin (@thistle5460) reported from Richmond, England

    I swear if @virginmedia don’t get this issue resolved I’m going down the pub

  • SarahCo85095085 Sarah Cox (@SarahCo85095085) reported from Richmond, England

    I cannot believe we are still without a service @virginmedia in SW London. Please give us a sensible update - it is the least that can be expected after 3DAYS of no service. It is an utter disgrace. Already looking for a new provider #virginmediadown @Ofcom

  • llima3000 Luiz Otavio (@llima3000) reported from Merton, England

    @dodofrost @virginmedia No, it’s already showing 9 AM 23rd Dec... it’s a complete disrespect with the customer! If they had a fibre cable broken is not my fault, they should have a quick response for this kind of fault, a workaround, but no, they just keep pushing the date forward without any notice...

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia your site states the issue will be fixed by 1600hrs today Friday and they laughed apparently it will take them days to install new cables and make the intricate connections to each fibre optic strand. They said they were likely to have it all working again on Monday

  • jasonford1988 Jason Ford (@jasonford1988) reported from Kingston upon Thames, England

    @Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    @janeillustrates @bristolboudicca @VirginMediaCorp @virginmedia @Ofcom If she receives any care support, the agency ought to be checking up on her more regularly. That doesn't help with the isolation of no TV though.

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    Appalled by lack of response from @VirginMediaCorp @virginmedia to me, colleagues & most importantly thousands of customers struggling without broadband, phone or TV for at least 2 days. Lack of info and misleading fix times unacceptable. An urgent case for @Ofcom to investigate

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.

  • Tomch1966 Tom Chant (@Tomch1966) reported from Richmond, England

    I thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.

  • Chilly_in_the John Steele (@Chilly_in_the) reported from Merton, England

    So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.

  • Leximar2009 Alex Marriott (@Leximar2009) reported from Kingston upon Thames, England

    engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia

  • AradDeea Rus Andreea Emilia (@AradDeea) reported from Merton, England

    @virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you

  • Pientello Christian Furr (@Pientello) reported from Richmond, England

    @smittyonline @virginmedia Virgin Media has been down in Richmond upon Thames since 9am Thursday 19th December. Over 2 days now at the busiest and most needed time of year. No Internet, phone, TV or customer service information. Shocking

  • jasonford1988 Jason Ford (@jasonford1988) reported from Kingston upon Thames, England

    @virginmedia @Baxter53Katy @virginmedia if anyone estimated something was only a couple of hours, and it turned into 5 days (5 days compared to 3 hours is 6000% difference) there is something majorly wrong with the estimates. Especially if the pictures of the issue are anything to go by.

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    @hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course

  • PilotBoyGD Gary (@PilotBoyGD) reported from Merton, England

    @alexodam @virginmedia I'm in Raynes Park... Fix estimate now Monday morning at 9. Three days without broadband man. And I thought no nut November would be hard.

  • richardmorrisuk Richard Morris (@richardmorrisuk) reported from Richmond, England

    So 4th different #virginmedia estimate time and date for returning service passes and surprise surprise they just extend the estimate again. They are making it up. Went from 5pm today to 9am Monday this time

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stephenclarke80 Stephen Clarke 1980 (@stephenclarke80) reported from Musselburgh, Scotland

    @virginmedia Hi, one of your little pavement brown boxes of cables is broken & missing its cover outside Dominos Pizza, North High Street, Musselburgh, Scotland. I've made it waterproof using a plastic bag and cable ties, but it will need to be repaired with a new cover. - SC

  • acfwilson acfwilson (@acfwilson) reported

    @virginmedia Broadband issues ( again). Ongoing problem at my old address, recently moved and continued. I have a 14 day cooling off period after signing new contract, if this isn't resolved I will be cancelling.

  • neilmorrison Neil Morrison (@neilmorrison) reported

    @virginmedia I know this is what you’ve been briefed to say from a set list of responses. So I have no issue with that. I hope they are going to give you and your colleagues a pay deal that is RPI +3.9% year on year in perpetuity.

  • Samwell24322556 gingerererer (@Samwell24322556) reported

    @virginmedia Thank you! Still unable to sign in using the account number written in the book after the broadband was installed. Not really sure what the issue is...

  • GrumpyCommuter6 Grumpy Commuter (@GrumpyCommuter6) reported

    @virginmedia Hi. Its going wonky again. But the service checker is now saying it could be the hub 5. And the problems only really started when going from hub 3 to hub 5. Is it possible to get a replacement?

  • gambitman14 gambit-man (@gambitman14) reported

    @bankaudits1 @virginmedia my problem is with their price hike. final straw...

  • BiddickCraig Craig Biddick (@BiddickCraig) reported

    @O2 @virginmedia @TheO2 Hopefully you get prioritised when they agree to set up your new Broadband and you don't have to wait 13 days so your can work from home and your children can prepare for exams. And they don't even try and fix it..

  • paulozzy82 Paul Johnson (@paulozzy82) reported

    @virginmedia the service im receiving off you currently is shocking. Told one thing off customer services do that told off someone else this cant happen. I need my services sorting out, and i need you to organise my wifi pods no point talking to anyone as no-one reads the acct

  • swingler_amanda Amanda Swingler (@swingler_amanda) reported

    @virginmedia 40 minutes since her last message. Disgusting service @virginmedia I've no idea what's happening.

  • Tronn206 Jeff Martin (@Tronn206) reported

    @virginmedia From what I've heard from your support forum it's just a case of having no stock of Hub 5s. But they're still being advertised as part of your broadband packages. I have registered a complaint on the website but not heard anything.