Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Camden Town, Sutton, Guildford, Kingston upon Thames, Hampstead, Uxbridge, Northolt, Fulham, Hounslow, Ealing, Southall and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Wembley |
Total Blackout | |
| London |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone
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Mr T
(@onemistert) reported
from
London, England
@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@Roz4luv @paulinebbennett @virginmedia Do not give in Rosie. And do not pay! You pay for a service and they are not providing it. Stick with it my dear! #virginmediadown
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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Zain Khan
(@zainyboy89) reported
from
Kingston upon Thames, England
@virginmedia @virginhelp Not happy about the connectivity issues in my area.
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Tori
(@totti369) reported
from
Wandsworth, England
@virginmedia no WiFi in sw18 - whole street down any update on when this maybe resolved?
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia In addition, when will it be fixed for good? If you don’t want your customers up in arms, be transparent, honest and say what the problem is and relay and exact date. No canned responses!!!
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@toolaroola11 @virginmedia Guess who’s back up? Are you @toolaroola11 quick, we have 2 hours and 15 mins left of service before lockdown/curfew... #virginmediadown
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia how long is tv and broadband going to be down today in the Kensington area?
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia once again broadband down. Working from home, when will it be up and running again?
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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XAVIER FERNANDES
(@XAVIER2009KY) reported
from
Hounslow, England
@virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.
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Gene “Bean” Baxter 🇬🇧
(@clydetombaugh) reported
from
Camden Town, England
@virginmedia I got a text this morning the cable pull date has been moved BACKWARD another week to 13.11. This is beyond unacceptable. Who can I talk to? Please help. My install appointment was on 23.10.
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
BREAKING NEWS: First hand account from a @virginmedia engineer, who is told by his superiors to turn off the Internet between 11pm and 8.30am as they don’t work overnight as well as most of weekend. Overtime payment issues. Hundreds affected. Issue is due to electric company
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
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Bridget Giles
(@BridgetGiles44) reported
from
Camden Town, England
@virginmedia I reported my loss of WiFi on 16/10. Engineer on 21/10 was not able to fix as virgin had put a noise blocker on. Engineer on 27/10 did fix WiFi. So no WiFi for at least 10 days so no bills for a couple of months at least if £8 a day for no WiFi?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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imtious sheikh
(@ImtiousSheikh) reported
@ClaireKavanag19 @virginmedia Absolutely agree with you, Virginia Media has the worse customer service. I am going through the same pain. I been trying to contact them to cancel my service. They never pick up the call. Went though their chat platform and going round in circle for 2 days. No one call back
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Mickeyb57
(@mickeyb54) reported
@virginmedia I've explained below .. doing either doesn't work.. Whatsapp the bot starts asking about the hub as if that's the problem.. Text bot asks me to go on Whatsapp... how the hell can it be so hard just to give an actual person a mobile number to pass on
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Daz Isaacs
(@daz7095) reported
@LutzSchueler Having really poor service from @virginmedia phone line notice given 14-4 should have been on until 14-5, 15-4 fault on line still not rectified today and call centre said it's been disconnected. Told them to also cancel internet but they don't seem to have done it.
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deb58
(@kay_8686) reported
@virginmedia It’s not showing any faults that I can see just saying my box needs to connect to the hub but everything’s exactly the same as it was before the trouble started
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Joe
(@JoeCityFan) reported
@virginmedia I’ve just spent 49 minutes holding with you and the line has gone dead. This is awful customer service.
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imtious sheikh
(@ImtiousSheikh) reported
@asitwallis @virginmedia Absolutely agree with you, Virginia Media has the worse customer service. I am going through the same pain. I been trying to contact them to cancel my service. They never pick up the call. Went though their chat platform and going round in circle for 2 days. No one call back
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Linda
(@linda32100) reported
After about 6 weeks of trying to get @virginmedia.ie to fix a problem it beginning to look like the whole road is going to switch providers. Not good enough.
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imtious sheikh
(@ImtiousSheikh) reported
@aliye263 @virginmedia Absolutely agree with you, Virginia Media has the worse customer service. I am going through the same pain. I been trying to contact them to cancel my service. They never pick up the call. Went though their chat platform and going round in circle for 2 days. No one call back
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Gerard Barden
(@PaddyV4) reported
@virginmedia Broadband has been out since 0759 - on the phone now to support who have asked me to restart the router. Give me strength. Used 4GB of mobile (Virgin mobile) data to tether my laptop. I’m about ready to stick a fork in my neck
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milly
(@millyjxo) reported
@virginmedia my partner is being charged for cancelling his account even though we spoke to your team two weeks ago who agreed there is nothing to pay. When we call, all the notes on his file have been deleted and we get hung up on when asking to speak to a manager, can you help?