Is Virgin Media having an outage in Sunbury-on-Thames, Surrey, England?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media in Sunbury-on-Thames, Surrey, England problems in the last 24 hours

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (57.62%)
  • Wi-fi (14.13%)
  • TV (9.12%)
  • E-mail (7.25%)
  • Phone (7.25%)
  • Total Blackout (4.63%)

Virgin Media Outage Map Near Sunbury-on-Thames, Surrey, England

Virgin Media in Sunbury-on-Thames, Surrey, England Comments

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Virgin Media Issues Reports Near Sunbury-on-Thames, Surrey, England

Latest outage, problems and issue reports in Sunbury-on-Thames, Surrey, England and nearby locations:
  • openspacer Phelim McDermott (@openspacer) reported from Hounslow, England

    @virginmedia Yes it has now not been working for at least 3 Days! Please let me know how I will be refunded. I’m paying for a service that doesn’t work. This and New Years at too!

  • NimoOoL Nimoool (@NimoOoL) reported from Hounslow, England

    @virginmedia hope you go bankrupt with ur stupid internet service

  • xtamorinx tamorin (@xtamorinx) reported from Richmond, England

    @virginmedia morning. TiVo box (v6) stuck at ‘Starting up’ since this morning. All cables connected, did a restart a couple of times - no help. Thank you.

  • petesuperstar78 Peter symonds (@petesuperstar78) reported from London, England

    @virginmedia I have no live tv and no on demand. I’ve tried several times rebooting my system please fix the issue or at least let your customers know what’s going on.

  • marcvlessing Marc Vlessing (@marcvlessing) reported from Camden Town, England

    @virginmedia still incapable of getting broadband working in North London 27 hours after the initial problems.@camdensquare still without broadband. A complaint will be going to @Ofcom on Monday from all the @virginmedia users on the square. What a joke they are.

  • sentry_zero Gaz (@sentry_zero) reported from Kingston upon Thames, England

    @virginmedia Without sound. I want to be able to cancel my subscription without the need to speak to, audibly on the phone. I.e. text or email.

  • TapsMtutu Tapuwa Mtutu (@TapsMtutu) reported from London, England

    @virginmedia I have been on hold for 30mins and they still want me to pay to get out thier bad service!

  • TapsMtutu Tapuwa Mtutu (@TapsMtutu) reported from London, England

    @virginmedia Yes! So so bad, 9 days of bad service this January!

  • TapsMtutu Tapuwa Mtutu (@TapsMtutu) reported from London, England

    @virginmedia unreliable service and your customer team dont listen. My Wi-Fi has been down for 9 days and they keep saying it's fixed it is not! The technicians come out every day! Now you want to charge me £81 to get out the contract. It's time to report to Ofcom! #frustrated

  • fayis Faye Smith (@fayis) reported from Wandsworth, England

    @virginmedia So what you did is mislead me to renew my contract. I was told by TWO separate people that they would be free. This is not acceptable. Check my acc notes as I was ringing to leave b4 bein LIED TO. I am honestly shocked at the appalling service I’ve had from u for the past 3.5 yrs

  • Elliewatt Ellie watt (@Elliewatt) reported from Camden Town, England

    @virginmedia I tried calling that number, I get an automated message saying it’s broken. Can’t actually talk to anyone. The day it’s going to be fixed keeps changing #notgoodenough

  • StMattAcad St Matthew Academy (@StMattAcad) reported from London, England

    To all Parents. As you may be aware, the Academy has been experiencing internet connectivity issues since the weekend. This may result in delays in responding to electronic queries. Please bear with us until @bt_uk @virginmedia and @LGfL resolve the problem.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia No I went online at 8.04 am and just got off after being passed from department to department 7 times. They are coming to fix my land-line

  • mattmunday Matt Munday (@mattmunday) reported from Merton, England

    @virginmedia @LaurenSteadman ... but your customer service is utter dogshit

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia Never had a problem before

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia Then I need someone to come back to fix the phone line

  • RosieStewart18 Rosie Stewart (@RosieStewart18) reported from London, England

    @kezzabugz @richardbranson @virginmedia Yes a total nightmare! I have been calling them every day for 8 days n this morning they informed me i have never spoken to them! Banging my head against a brick wall!!

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia Went off about 11pm, ironically when the problem was due to be fixed!

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia Came on again last night. Off again this morning and router lights are green and second one down flashing. Annoying

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia sort it out in SE6 your service has been off most of the day and back off again now

  • allardhuver Dr. François Allard Huver (@allardhuver) reported from Camden Town, England

    @JulieEscurignan @virginmedia @SkyUK @bt_uk In the meantime people cannot work and loose time and money. The @virginmedia service is really not reliable...

  • MeriamKhan64 Meriam Khan (@MeriamKhan64) reported from Ealing, England

    Come on @vmbusiness @vmbusinesshelp please please resolve this broadband problem! Terrible customer support!

  • Ms_Nichola Nichola (@Ms_Nichola) reported from Hammersmith, England

    @Matthew_Wright @virginmedia @mrsameliawright I hope Virgin Media read your tweet and pass it on to their customer services

  • MeriamKhan64 Meriam Khan (@MeriamKhan64) reported from Ealing, England

    @vmbusinesshelp @virginmedia @SkyBroadband Charming engineer came round but annoyingly was unable to fix the fault as it’s apparently between the street cabinet and the house. That’s three days without internet/business server. Please get this fixed @vmbusinesshelp as this is costing us dearly!

  • Andrew_Goulding Andrew Goulding (@Andrew_Goulding) reported from Spelthorne District, England

    @virginmedia why is your web chat service so awful.

  • iTzTrickyInF itz Tricky85 (@iTzTrickyInF) reported from Hounslow, England

    Bravo @virginmedia yet another outage in our area in only 3 months this is our 3rd one. I really am starting to regret leaving @SkyUK #cheapernotalwaysbetter #happynewyear #awfulservice

  • Maybank1970 Gareth Maybank (@Maybank1970) reported from London, England

    @virginmedia Hi, me again. Good news! I switched the power setting to “Always on” and tried again. Straight in without problems. Thanks all.

  • Maybank1970 Gareth Maybank (@Maybank1970) reported from London, England

    @virginmedia Apologies, I had a family problem after signing off with you yesterday, but I’m back. I’m on the page settings of my V6 box, and the settings say “Connected Low Power.”

  • openspacer Phelim McDermott (@openspacer) reported from Richmond, England

    @virginmedia Why is our internet broadband not working on NYD “you owe us at least £50”: My son Riddley.

  • itsMatthewWynne TheRealHyruler (@itsMatthewWynne) reported from Richmond, England

    Don't bother getting a package with @virginmedia . I got the VIP bundle with there best broadband internet and after the first month it's been terrible. Constantly cuts out. Broadband cuts out. the TV cuts out. Its terrible. Was with talk talk previously and it never happened

  • robertjroy Robert Roy (@robertjroy) reported from London, England

    @virginmedia Still broken.

  • Vonn_Voyage VonnVoyage (@Vonn_Voyage) reported from Brentford, England

    @virginmedia And it’s happening all over again & again & again. I rang the @virginmedia help desk & the frustration I feel is level 9 on the Richter scale. I’m too late to ring cancellations...

  • griff1982 Richard Griffiths (@griff1982) reported from Kensington, England

    @virginmedia Says I have no service now until tomorrow !!!

  • medlec_electric MEDLEC Group (@medlec_electric) reported from Epsom and Ewell District, England

    @vmbusiness Help! Still waiting for an update the failed install attempt, who can I speak to arrange the service and should we seek another provider #slowservice

  • Maybank1970 Gareth Maybank (@Maybank1970) reported from London, England

    Dealing with Virgin Media customer services is about as easy as swimming upstream with no arms or legs. 😡😡😡

  • famousdeano deano kerridge (@famousdeano) reported from London, England

    @drummerwhitey @virginmedia Mums housephone been shit for months cuz lost count how many times i've had 2 ring them

  • quentinnield Quentin (@quentinnield) reported from Wandsworth, England

    @virginmedia She has had long conversations on the phone but the message that she no longer wants your services has not apparently been heard. This has been going on for months. Happy to give you customer number by dm but not prepared for yet another 45 min call. switched to @VodafoneUK

  • furtheviews ❄️ Lucmas Red (@furtheviews) reported from West Molesey, England

    @virginmedia Then i think it’s time you speak to your tech support team in India, as they refused to help when our broadband speed is sitting at 65/350 mbps

  • Mustxkim Mustakim. (@Mustxkim) reported from Brentford, England

    ******* @virginmedia internet pissing me off. Shit randomly stopped working at midnight and the ******* lights and flashing. Turned the shit off 2 still flashing.

  • paulcurry67 Paul Curry (@paulcurry67) reported from Spelthorne District, England

    Once again no internet, congrats @virginmedia you are officially the worst internet provider in the uk ... people don’t be drawn in by great offers ... it’s gotta work first!!!!

  • malzitoO Arrogant Bastard (@malzitoO) reported from Paddington, England

    @VodafoneUK Hi I’m still facing the same issue :( I tried also to connect via Virgin Media WiFi but have the same “unable to join network” message. Thus was working fine before

  • MamieTea AIMEE (@MamieTea) reported from London, England

    @virginmedia having problems with broadband going off. Status website says there’s nothing wrong, but we have no connection. There are 2 of us working from home here - we need the Internet working!

  • keithyb77 Keith Brennan (@keithyb77) reported from Ealing, England

    @SkyUK Yeah sky I was talking to one of your guys today but I’m going to have to wait until yee get BT sport on your platform, @virginmedia is **** so hurry up and sort it out @SkyUK and ill come back, BTs tv platform is shit and virgins is not much better so youes don’t need to do much

  • rlgolding Bex Golding (@rlgolding) reported from West Molesey, England

    @virginmedia not overly impressed with your customer service. Been a customer for less than a month and already regretting it.

  • kingjckz king jckzorz (@kingjckz) reported from London, England

    How is it me and @HarvBald can both get a problem with our @virginmedia routers that need an engineer to come out to fix it yet it’s not an “Area problem” not good enough

  • Temwelove Temwe (@Temwelove) reported from Merton, England

    @magdalena_magol Are they really that bad, just shopping for another provider as @virginmedia has put their prices up

  • salihaA saliha ayub (@salihaA) reported from Hounslow, England

    @virginmedia I have always managed to log onto WiFi in the kitchen, that the kitchen is now too far. My kitchen has not moved! I am paying a lot of money each month for the broadband service. No resolution yet.

  • salihaA saliha ayub (@salihaA) reported from Hounslow, England

    @virginmedia I have had 4 engineer visits. Engineers reports: variously 1. The connectors to the broad band router old. Changed. 2. Restricter hardware taken off. 3. The service split between 2g and 5g 4. To get a 2nd modem Hub3 near the kitchen to act like an extender.

  • salihaA saliha ayub (@salihaA) reported from Hounslow, England

    @virginmedia 4. I have a cold spot in parts of the house where I never had before. Ive always browsed the internet and worked in my laptop from my kitchen. This has now become an impossibility due to dropped and often total lack of signal.

  • NimoOoL Nimoool (@NimoOoL) reported from Hounslow, England

    @btsport so useless this season, and for that reason I may cancel my @virginmedia TV 😕

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • nicmurrell Nic Murrell (@nicmurrell) reported

    @virginmedia when your ceo was pulled up for poor customer service on @BBCr4today he committed to fix the presenters broadband that day #wheresmycommitment

  • Ladylaurabrook Laura Brook (@Ladylaurabrook) reported

    @virginmedia when are you going to fix the problem In RM8! Your Service Status says it’s been resolved ! I can’t work from home or even watch live tv! Five days this has been going on.Done all the usual , on/off reboot stuff! Disgrace

  • nicmurrell Nic Murrell (@nicmurrell) reported

    @virginmedia and now your service checker is broken. Couldn’t make it up........

  • UKPowerNetworks UK Power Networks (@UKPowerNetworks) reported

    @dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

  • dilan_ipekx Dilan Ipek (@dilan_ipekx) reported

    @UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

  • LesleyJMiller Lesley Miller (@LesleyJMiller) reported

    @ahmet67yilmaz @virginmedia You poor thing! That is very poor!

  • Filmstarjus Justyn Poppitt (@Filmstarjus) reported

    🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

  • zak_acupuncture Zak Acupuncture (@zak_acupuncture) reported

    @Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

  • ollyg300 𝓓Ꭷ𝓛Ꭷ (@ollyg300) reported

    @RebekahSeldon1 Looks like another pissed off virgin media customer

  • Strydza Strydz So Slimey (@Strydza) reported

    Virgin media actually sucks... all these random cuts to the internet just pissed man off