Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Paddington, London, Southall, Wembley, Sutton, Hounslow, Leatherhead, Hayes, Guildford, Hampstead, Slough, Camden Town, Woking and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| Paddington |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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Paul
(@PaulG_Lon) reported
from
Wandsworth, England
@TomMockridgeVM @virginmedia @richardbranson I’ve written to you twice today Tim, but haven’t had the decency of a reply. Please help me. Or you Richard. Thanks
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Still no service......
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....
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Daniel W
(@damawa42) reported
from
Kensington, England
@virginmedia Occupant. Yet you know full well the occupant is already a customer. I know, I know, you're going to tell me it's a different department or a third party, but that's pathetic. Please inform them of current customers so they don't get spammed. Morons.
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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paul taylor
(@trustintalk) reported
from
Paddington, England
Sadly it doesn't just happen with Virgin Media but with most service providers (a misnomer if ever there was one).
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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chris whittart
(@fatwhit5) reported
from
Hounslow, England
******* shit @virginmedia WiFi has gone off AGAIN 😡😡
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Spoke before Xmas, contract ended in Oct 18. Although apparently I didn’t cancel! Hence more frustration
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roger d
(@triniontherun) reported
from
Hillingdon, England
@virginmedia Oh really well my plans to leave Virgin Media will happen. So if they were doing their job I wouldn’t need to be on Twitter. So let it get the attention then. As far as I am concern #virginmedia is incompetent. So pass that on to the complaint team as an inherent Dec risk.
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Victoria Cuthill RN
(@VickyChas3) reported
from
Kingston upon Thames, England
@virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
@virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!
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DJ
(@Jefferz1980) reported
from
Egham, England
@virginmedia Well thanks for your help, well lack of it I can’t believe your company can’t even get a simple delivery right... oh well
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Oliver W
(@Mac0z) reported
from
Woking, England
@virginmedia Wired, the problem is always downstream of our hub (which runs in modem only mode)
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Victoria Cuthill RN
(@VickyChas3) reported
from
Esher, England
Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....
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roger d
(@triniontherun) reported
from
Hillingdon, England
@virginmedia At the moment the answer is no as this complaint was logged since August 2018 & has been dragging on, my request was to call after 6pm. Never happen now I am being told that my services will be suspended. I can send you my acct detail via DM.
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owain gerreyn
(@ogerreyn) reported
from
London, England
@virginmedia what a joke of a company. My broadband was down for months and you continued to charge me now I’ve left you are still trying to charge me!
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Zabi
(@ZabiOsmani11) reported
from
Hounslow, England
**** you @virginmedia for ruining my evening
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia You made it as hard as possible to make a complaint. I would like someone from your customer services to call me, so I don't have to waste yet more time on hold and then explaining the problem to a poorly trained member of staff with a script
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gav
(@Gav1arK) reported
@virginmedia The thought off waiting anouther hour to only be cut off is not one im keen on, perhaps a callback service would be beneficial as you will have my contact details and I'm sure this could be cleared up very quickly.
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David
(@DJRollins93) reported
@virginmedia 2 weeks waiting to get my problem sorted. Any danger of a helpful response?
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Muneeba
(@muneeba05) reported
@virginmedia 3rd time on hold after being cut off twice before after waiting an hour on the phone. What is this service???
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Helen Robinson
(@helenrobinson33) reported
@VirginMediaIE my elderly mother can't get any TV reception from the virginmedia box. I tried and no luck either. Is there a helpline or can you help please.
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Rebel Forest (Rebecca Woods)
(@RebelForest1) reported
@virginmedia I wasn't reaching out to you, just letting people know how you threatened me with court action via text message for return of your receiving equipment, when I still had three weeks of my contract to run. Piss poor by any measure and very aggressive. People need to be aware.
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sam stevens
(@samstevens6268) reported
@virginmedia They have said they will be able to provide a temporary mobile hotspot - but I am waiting them to call back to tell me when this will be. Obviously this doesn’t help me tonight/tomorrow - which is when we paid to have WiFi for
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danny haley
(@72_dannyboy) reported
@virginmedia trying to contact you to give me a reason to stay as your customer. 2 phone calls (1 @ 55mins and 1 @ 1 hour 4 mins) both unanswered and disconnected - you’re not doing a very good job are you #sortitout
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Richy
(@richlfc0121) reported
@virginmedia shocking service yet again! 2 days in a row trying to cancel my contract. Waited over an hour twice for the person who answers just to drop the call
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sam stevens
(@samstevens6268) reported
@virginmedia I had a WiFi installation today - the engineer wasn’t able to install and has left without any instructions - I have now been on support call for 30 mins trying to get WiFi - can someone help
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Jack Grant
(@JG_996) reported
**** Virgin Media straight up the ******* arse shite company