Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hampstead, Southall, London, Camden Town, Mitcham, Wembley, Slough, Hammersmith, Hayes, Addlestone, Fulham, Reigate, Leatherhead, Paddington and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Wi-fi | |
| Southall |
||
| London |
Internet | |
| London |
Internet | |
| Camden Town |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Mike Fuller
(@ninepine) reported
from
Banstead, England
.@virginmedia have given up trying to retain dissatisfied customers. Their staff can no longer fulfil their offer to waive the price increase for 6 months because "the system won't let me" #rogueAI Madness when customer retention is defeated by the programmers. Please fix this.
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
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Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia Ethernet is fine. It’s when I contact my tablets and phones that it continually drops out. Hub3, whilst having poor range, had a solid connection.
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Subhajit Banerjee
(@subhajitb) reported
from
Ealing, England
@virginmedia hi no internet all day because you did essential work. What’s the eta for fix? Service status page unhelpfully says no issues at postcode
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Sumaya
(@Purp_Amethyst) reported
from
Camden Town, England
@virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.
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The at home gooner
(@GoonerArmchair) reported
from
Epsom and Ewell District, England
@virginmedia I’ve upgraded to sky cinema and sky sports but the catch-up isn’t working. Been told it takes 24 hours. If it’s not working by this time tomorrow I’ll be cancelling and looking into a better service provider
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𝒯𝑒𝓍𝓊𝑔𝒶
(@t3xuga) reported
from
London, England
@virginmedia with the new price increase it states with don't need to pay any cancellation fees. My contract ends on the Summer, if I were to cancel do I need to pay the remaining months?
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Tony Crean
(@tony1945) reported
from
Richmond, England
@NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...
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Sophie GUERINET
(@soguerinet) reported
from
Ealing, England
@virginmedia We already called several time and they always start saying there is no problem and we spent hours on the phone with virgin team and nothing is solved
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Jose Carvalho
(@josethepotter) reported
from
Hammersmith, England
Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin
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Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi
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Chris sweet
(@poundland_thor) reported
from
Richmond, England
@O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@virginmedia The same stupidity again.. Your status page. Like it is my job to check why AGAIN, your b...t services do not work. I will not tolerate another 2021 with your unacceptable service guys. We haven't started the year well.
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Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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Neil Boote
(@MisterBoote) reported
from
Ealing, England
Virgin media clearly has monopoly / dominant position in hi speed cable provision of bdband. It's unhealthy & deleterious to consumers & UK productivity given consistently poor service. UK needs "world beating" broadband NOT 2nd rate + anti competitive @ofcomCH @UKLabour @RupaHuq
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
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Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia 1. I already have this app. 2. It didn’t work with hub 4 3. The problem is NOT Wi-Fi dead spots as the Wi-Fi will drop when I’m only a couple of feet away from the router.
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Jose Carvalho
(@josethepotter) reported
from
Hammersmith, England
ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
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Sophie GUERINET
(@soguerinet) reported
from
Ealing, England
@virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carol Bruce
(@CarolBruce3) reported
@virginmedia the utilization outage in the Corstorphine area of Edinburgh had been ongoing since the end of last year so is a pretty poor service being offered be yourselves. I would not recommend Virgin to my worst enemy!!!
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Ella Bella
(@EllaKMc) reported
@virginmedia So you convince me to stay and not move to Sky, 2 weeks later I not only do not have the new boxes, faster broadband as promised but I now have no service whatsoever!
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Ella Bella
(@EllaKMc) reported
@virginmedia Yes I’ve logged in. It’s saying there is an issue with my equipment. I was told on the phone I would receive a new box plus an additional box for upstairs.
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Ian Solo
(@IanSolo75) reported
@virginmedia Nothing is listed , and we are using Ethernet cables rather than WiFi as the signal is always an issue
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Keith Champion #GSBOUT
(@champs1uk) reported
@virginmedia How many times do I need to call. As I said this gets sorted then arises again and again. I've had an engineer out, a new hub, hours on hold and the same issue keeps on coming back. Virgin need to fix their hardware or replace with something else.
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Ben O'Connor
(@BenOCon34634703) reported
@virginmedia are there any known issues at the moment? My Internet doesn't seem to want to connect to certain services. I can Google search and use WhatsApp and social media apps but it refuses to connect to streaming services or any websites. Have tried resetting to no avail.
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Ben Gibb
(@bengibb9) reported
@virginmedia, how can I get a VAT invoice today? Needed ASAP any help would be great
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Jon C #BlackLivesMatter
(@jonc1980) reported
@virginmedia I have tried and seem to get an automated message which then send me a text taking me to the wifi help page. I have no idea how to speak to someone who can ACTUALLY help! Can you arrange for someone to call me please.
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Keith Champion #GSBOUT
(@champs1uk) reported
@virginmedia Just do a quick Google search to see how many others have this issue. But of course, you already know this!
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Jon C #BlackLivesMatter
(@jonc1980) reported
@virginmedia It didn’t give me the option - it said goodbye and the call terminated. Can you advise what buttons I can press when I call to get through the automated system to speak to someone? This is terrible customer service.