Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 01/12/2026 11:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wandsworth, Hayes, Hounslow, Ealing, Guildford, Paddington, Wembley, Hampstead, Kensington, Northolt, Sutton, Ruislip and Greater London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith E-mail
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomWandsworth Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia Today it’s back to normally, but tonight it will most likely go down again, since this has been the trend since Xmas eve

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.

  • Miaopow T (@Miaopow) reported from Richmond, England

    @virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!

  • brianging Brian Ging (@brianging) reported from Ealing, England

    @virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!

  • sehsmiffy sarah smith (@sehsmiffy) reported from Richmond, England

    Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!

  • AsadMoghal Asad Moghal (@AsadMoghal) reported from Kensington, England

    Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

  • Mike_E_Neale Mike Neale (@Mike_E_Neale) reported from Hillingdon, England

    @virginmedia Thanks for responding. My wife and I need several different proofs of address for a visa application so we really need it written down. Is there no way this can be produced?

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia No change to devices being used, it starts to slow down from 500 to 30 between 9-11pm then nothing at all for around 30mins then back up.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔

  • Mike_E_Neale Mike Neale (@Mike_E_Neale) reported from Hillingdon, England

    @virginmedia I have managed to add my wife's name to our electricity & water bills without a problem & know it is possible with other companies. It must be possible - it is perhaps just the choice/policy of Virgin to not allow this. Is there an email/tel I can contact to take this further?

  • fackjossey Foss (@fackjossey) reported from Camden Town, England

    @virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ClaireP1601 Claire (@ClaireP1601) reported

    @virginmedia Ok I’ll try it again, we tried to do it in September to no avail. Anyone looking at the contract will see it hasn’t been used for nearly a year, I can’t even log in with the number but you keep on taking the money and I keep losing hours trying to cancel it. it’s only £20pm??!!😡

  • pabsbaker Paul Baker (@pabsbaker) reported

    @virginmedia I negotiated a certain price, clarified with the agent (long time customer) and my bill happens to be £5 more per month and there is nothing in the notes to say otherwise so apparently I am mistaken! Your service has dramatically gone down hill.

  • tonks1984 Property Pilot (@tonks1984) reported

    @virginmedia Hi no issues with the service on there. Still drops off after 10-15 minutes.

  • sharpeangle Graham Sharpe (@sharpeangle) reported

    @virginmedia Because I'm told it is the only way to resolve the problems I've been having since the system blocked me out of my emails.....this has been ongoing for 3 weeks with no resolution....

  • bigdee64 denzilknox (@bigdee64) reported

    @virginmedia It has nothing to do with black spots the whole internet has been down since yesterday nothing

  • HatsJohnny Johnny Two Hats (@HatsJohnny) reported

    @virginmedia Thank you. I'll try again in a few days. It's a terrible phone line as there are no options that are obvious for this kind of query. Such a shame you don't accept emails. Would be much easier for your customers. Happy new year.

  • EyeDispenseHD David Crystal (@EyeDispenseHD) reported

    @virginmedia Without internet there’s no wifi. Heating, lights, music, Apple TV, Netflix...all smart in my house. The case for switching to home broadband via a 5G router service is building.

  • ClaireP1601 Claire (@ClaireP1601) reported

    @virginmedia Yes but that calling and waiting indefinitely to speak to someone thing is a problem when you’re just trying to help your ex partner sort this out. I sort everything out for the children, he pays the bill. If someone could call him that would be so helpful.

  • Fran_J_Mac Fran McIntyre (@Fran_J_Mac) reported

    @virginmedia @agcolehamilton Still down. Any ideas when EH4 will be up & running again?

  • tickadiboo74 Sarah Lou 🥀🏳️‍🌈⚖️🧐🦉💛💙🎼 (@tickadiboo74) reported

    @virginmedia Thank you. I will say services aside, customer care has never been an issue. Perhaps he was hungover. Either way I’m properly hacked off.