Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Brent, Camden Town, Slough, Paddington, Walton-on-Thames, Hampstead, Hammersmith, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, Mitcham, and Merton.

City	Problem Type	Report Time
Brent	Internet	14 hours ago
Camden Town	Internet	19 hours ago
Slough	Internet	20 hours ago
Paddington	E-mail	1 day ago
Walton-on-Thames	Internet	1 day ago
Hampstead	E-mail	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  Paul and Sir Fluffy Watson (@Praeceps69) reported 2 minutes ago from Hounslow, England

  @virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.

• 
  Alex Buchanan (@AlexBuchanan3) reported 5 minutes ago from Guildford, England

  @virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....

• 
  Chi Lord (@RevdChi) reported 11 minutes ago from Hillingdon, England

  So disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever

• 
  SDM (@StevenMcFarlan4) reported 11 minutes ago from Wandsworth, England

  @virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬

• 
  Jonathon Lisseman (@Jonathon73) reported 14 minutes ago from Richmond, England

  @virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.

• 
  Regalo London (@RegaloLondon) reported 15 minutes ago from Merton, England

  @virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown

• 
  Hugh Scantlebury (@HDPMS) reported 21 minutes ago from Kingston upon Thames, England

  @virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....

• 
  Paul Curry (@paulcurry67) reported 22 minutes ago from Spelthorne District, England

  @virginmedia I have called 3 times today and given up twice and got thru after 10 mins 3rd time. I gave all info only to be now told they are not the department I speak to despite you giving me the nbr and options to use!!! I am not holding to them speak to yet another person ... AWFUL!!!

• 
  Rajeev Datta (@rajeevdatta) reported 22 minutes ago from Brentford, England

  @RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.

• 
  martinoxley (@martinoxley) reported 26 minutes ago from Richmond, England

  @virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.

• 
  Deano (@deanspread) reported 35 minutes ago from Kensington, England

  @virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service

• 
  Eamonn Curran (@EamonnCurran2) reported 37 minutes ago from Ealing, England

  @virginmedia It's the first time for the cabinet but multiple times for the sh## service

• 
  Bhamini Lynn (@BhaminiLynn) reported 38 minutes ago from Slough, England

  @virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!

• 
  Richard Howell (@richardhowell20) reported 41 minutes ago from Spelthorne District, England

  So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal

• 
  Kiwi in Barnes (@AlexanderRyll) reported 44 minutes ago from Richmond, England

  @sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.

• 
  Monroe (@MonroeJoe) reported 46 minutes ago from Kensington, England

  @virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all

• 
  Paul Curry (@paulcurry67) reported 46 minutes ago from Spelthorne District, England

  @virginmedia The silence is deafening ..... but then there must come a point where even @virginmedia themselves must be aghast at how utterly dreadful the service is they provide to their customers!!! No words !!!

• 
  Nick (@NickO_L1805) reported 50 minutes ago from Richmond, England

  @virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.

• 
  Paul Curry (@paulcurry67) reported 51 minutes ago from Spelthorne District, England

  @virginmedia Just to advise I have given my 3 days notice ... I do not have the time or patience to deal with your appauling customer service or incompetence any longer .... I recorded my notice and as of 30 days I will be cancelling my DD .... finally rid of your awful company!!!

• 
  Jonathan Kelly (@JKBartsHeart) reported 54 minutes ago from Kensington, England

  @TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kerry (@kerryvwebb) reported 6 minutes ago

  @virginmedia please DM re contact number to discuss broadband where account holder nolonger lives in flat. 5 previous phone calls and no solution so far - someone must be able to help!

• 
  Tomàs parkin aka ;) (@tharkin80) reported 7 minutes ago

  @virginmedia No, as I gave/ have given you the opportunity to address the issue and update the address appropriately so as to stop ignoring, offending and overlooking the majority of the population of N.Ireland. 'The City of Derry / L'Derry ' Is how it should be addressed. Rgds.

• 
  Megnog☃️ (@MeganWellsbury) reported 9 minutes ago

  @WajaTheHAT @virginmedia We’ve had no issues with our internet and we’ve been on it for about 2 years

• 
  Alexandra Lloyd (@alexandracoyle) reported 9 minutes ago

  @virginmedia I haven't logged a complaint. I would like to. Is there an email address I should use? I don't have time for your call queues today but I would like to help you improve your service to vulnerable adults.

• 
  Rob Nash (@RobNash83) reported 9 minutes ago

  @virginmedia It really doesn't. I've followed those instructions several times over he last week and had several conversations with your tech support. Everyone keeps telling me to follow the instructions again but that is zero help

• 
  Joe (@joeboss87) reported 9 minutes ago

  @virginmedia The callback was due to no managers being available, to take an inbound call, about an existing complaint. I can’t waste more time making calls

• 
  LunuxLive❄️ (@OfficialLunux) reported 15 minutes ago

  @WajaTheHAT @virginmedia I haven’t had an issue with bt yet, and my dad was gonna switch to virgin and I had to convince him not to I don’t want to risk anything ahaha

• 
  Sean Lewis (@SeanLewis103) reported 21 minutes ago

  @virginmedia logic: exsisting customer deal £99. New customer deal for the same package: £89. So you reward nee customers that loyal ones? Not great business is it.

• 
  Bobby Kalsi (@bobby_kalsi1) reported 23 minutes ago

  @virginmedia appalling service so far received from virgin! Not a great start for new customers! Any news on my complaint from 4 weeks ago? Shouldn’t be waiting this long

• 
  nick glesga (@mickfaeglesga) reported 25 minutes ago

  @virginmedia I have been transferred back and forth 8 times now between oomph team and "customer care"