Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Camden Town, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 3 hours ago |
|
Hammersmith
|
Total Blackout | 17 hours ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Slough
|
Internet | 2 days ago |
|
Ashtead
|
Internet | 2 days ago |
|
Hammersmith
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Charles Roberts @ AWS (@Charles545587) reported from Ashtead, England@virginmedia are still having problems bringing services back online. #virginmediadown
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Russ (@rusblake) reported from Hillingdon, England@Kanadessa @TurdiiBurdii @RiannaSandu @virginmedia I was playing SOT for about an hour and a half, and it went down lost all my progress
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Emma Quick (@EmmaAintQuick) reported from Wandsworth, England@AnaBooks @virginmedia Trying to teach my adult tap class tonight was impossible, couldn’t even hotspot from my phone because I’m on Virgin Mobile and that was down too!
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Aled Smith (@AledSmith) reported from Camden Town, England@virginmedia NW1 7PX broadband network is down
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Mrs R (@KateRenton) reported from Merton, England@virginmedia I have yet to receive a reply! Can you update me on the outage in #SW20
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Steven Wilson (@swilsonnews) reported from Wandsworth, EnglandHa! @virginmedia reminding us to #StayConnected when it's internet service has been dropping out all night.
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Ricky Tanner (@ImmortalTanz) reported from Epsom and Ewell District, England@virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask
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Nicole 💛 (@nblackman91) reported from Slough, England@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
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thereshegoes (@thereshegoes17) reported from Merton, England@virginmedia There still seems to be a problem with internet dropping out
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Frank Andreas (@frankandreas3) reported from West Molesey, England@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
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Paul Farmer (@PaulFar47747735) reported from Kingston upon Thames, England@virginmedia Down again!!
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Russ (@rusblake) reported from Hillingdon, EnglandWith all the no’s I don’t think you need a website check to tell you there’s a problem. It’s the whole of the uk. Since lockdown started I new Virgin Media would let us down I’ve been grateful they lasted this long....
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Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Hillingdon, EnglandOh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.
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marife narito (@shiken93) reported from Spelthorne District, Englandwhat’s happening to our internet Virgin media on & off service 😂
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Damien Gorson (@DamienGJPG) reported from Wandsworth, England@IJohnson_TNF @virginmedia @virginmedia same here fibre Internet area 21 down since 5.15pm. Keyworker attempting to work from home but virgin making it awfully difficult in the last 3 weeks.
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Russ (@rusblake) reported from Hillingdon, England@TurdiiBurdii @RiannaSandu @virginmedia If your an online gamer a couple of minutes is equivalent to hours of lost progression. So makes no difference if it’s down for a minute or an hour #virgindown
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Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England@virginmedia The website is not working, service has gone down again (4th time today)
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Camilla Audia (@camillaudia) reported from Merton, England@virginmedia Get it together, I cannot even open the website to register loss of service! Sw20/sw19 are down on and off since 5pm...
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Daniel W (@damawa42) reported from Camden Town, England@Motski @virginmedia Except 22:18, I think! (for me at least, unless the outage was very short)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tezcatcatl (@Tezcatcatl1) reported@virginmedia No outages In the area. Some things connect but others constantly disconnect, or refuse to connect. Wi-Fi is slow other things are wires but still don't connect
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Jack (@Vidacks) reported@virginmedia Called customer services who had me meet a site engineer on Saturday, after a 1.5 hour call and £50 credit compensation Engineer told me what i already know, wait for external works (2)
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Rhi Red (@SpoopySpoonie) reported@virginmedia This just opens the home page with the sign in that insists newly changed passwords are wrong.
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia @Ofcom - can you help with this situation? As you monitor, telecoms companies; Do you think 3-hours worth of phone calls, being cut off 3 times and 80 minutes on WhatsApp (and counting) is good enough service from @virginmedia just to renew a contract ? #virginmedia
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Joel Harris (@j_bomb81) reported@virginmedia no connection all day, 3 days to fix and I wfh..this is a constant issue for months and no bill reduction. Appalling service
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Jac (@westywoot) reported@virginmedia Nope. Still no internet today. No response from my email complaint. No one responding to my WhatsApp contact initiated today.
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Fred Irwin (@fredwin) reported@virginmedia Went through the motions of filing a complaint and now that's not showing either! What is the point! I don't have time to call the team because they keep you on hold for hours and I've had to find alternative working arrangements because you've left me without internet!!
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Ignas Vyšnia (@iVysnia) reported@virginmedia calling to support just says it's an area fault, and there's absolutely no information on what/why or WHEN is it going to be fixed? and then sends me a link to your service checker which says everything is fine. So just wait until it magically gets fixed? 8th day with no info
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Tom Williams (@Tomrw7) reportedSo you cant watch Eubank Jr Vs Benn unless you pay for a monthly subscription to DAZN and then pay PPV price on top or you are a Virgin Media customer. I wonder how many illegal streams will be watched for this fight. The DAZN model is so broken!
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bO MIDWINTEr (@bomidwinter) reported@Xsophie_masonX @virginmedia I’ve never ever experienced customer service so bad in my life…. A guy on the phone literally almost reduced me to tears after accusing me of lying and constantly interrupting me…. I’ve dealt with violent patients more likeable