Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hampstead, Fulham, Greater London, Wandsworth, Hayes, Egham, Hounslow, Kensington, Twickenham, Camden Town, Wembley, Southall, Mitcham and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hampstead |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Sarah McKenna-Ayres
(@tigerbeanmedia) reported
from
Richmond, England
Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house! #nightmare
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Sarah McKenna-Ayres
(@tigerbeanmedia) reported
from
Richmond, England
Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house for days!😂😂#nightmare #firstworldproblems
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Jon Gardner
(@JonGardner_gb) reported
from
Richmond, England
@harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Mrs R
(@KateRenton) reported
from
Merton, England
@daveberry_tweet @absoluteradio @leonagraham sorry! never going to #letitgo with @virginmedia no Wi-fi since 9am last Thursday until 6am this morning. Very unhappy #SWLondon
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
We have internet, thank you to the engineers who fixes it but @virginmedia need to take a long hard look at how they managed this, poor poor communication , o-one monitoring SM over the weekend, a classic lesson in failing in crisis management and customer care
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers
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Tony Mills
(@tonystwit) reported
from
Kingston upon Thames, England
@telnetport25com @EdwardJDavey @virginmedia Ed likes to campaign for populist issues with no success, so don’t hold your breath. Virgin media is his current target after failing with his SWR campaign. South of the Borough lost faith in him!
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Paul Barnett
(@PBCFC) reported
from
Richmond, England
@thistle5460 @virginmedia WTF is soccer.
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course
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Mrs R
(@KateRenton) reported
from
Merton, England
@harryhpalmer @virginmedia @IggyPop We’re watching through iPlayer and casting onto TV. Pain when it buffers though. @virginmedia better get their act together tomorrow as it says on the website we’ve had service since 5pm today and nothing is working.
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Billy Martin
(@thistle5460) reported
from
Richmond, England
@jonslinn @virginmedia That’s what a decent red costs down t’pub I’ve had to purchase thirty two since Thursday to cope
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days
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Rus Andreea Emilia
(@AradDeea) reported
from
Merton, England
@virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you
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Russ Shaw
(@RussShaw1) reported
from
Hammersmith, England
@GavinJPoole @virginmedia I have been following your service nightmare with @virginmedia - I thought these experiences with them were a thing of the past, but clearly not!
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@janeillustrates @bristolboudicca @VirginMediaCorp @virginmedia @Ofcom If she receives any care support, the agency ought to be checking up on her more regularly. That doesn't help with the isolation of no TV though.
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Bev Fitzsimons
(@fitzy45) reported
from
Merton, England
After 4 days without broadband, TV and phone what is particularly vexing is the ‘no known problems’ message on the @virginmedia website. The communications about what has been going on has been shocking
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Jon Gardner
(@JonGardner_gb) reported
from
Richmond, England
@____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.
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Biancaaa 💕
(@Biancaaa89) reported
from
Kingston upon Thames, England
@jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god
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Gavin Poole
(@GavinJPoole) reported
from
Merton, England
@virginmedia Ok, thanks, we had service this am but when the portal@shows three greens and a good device it should be updated to at least amber.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maiiqy
(@Maiiqy_) reported
It would be nice is @virginmedia would actually fix the up and down latency. Use to be a good ISP but not anymore.
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Oltjon Hako
(@olti138) reported
@virginmedia Typical Virgin just fob it off on someone else, your response is typical of my ordeal with your company just keep sending it to someone else instead of taking ownership escalating it to a manager and giving the rite customer service. Honestly you hold 0 value for your customers.
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Oltjon Hako
(@olti138) reported
@virginmedia Is anyone ever going to fix this issue or should I just sign up to one of your competitors! I have been using hotspot for work for 6 weeks!
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J Rodriguez
(@RodriguezMayn) reported
@virginmedia Then will Virgim be paying our phone bills for working from home and having to use data as we keep getting given wrong fix dates
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Nick Piggott 🇪🇺
(@nickpiggott) reported
I believe that @virginmedia have pretty good RF engineers let down by terribly weak customer service and order process people. I've just trawled a building for coax with a VM engineer and it's the most progress I've had in 6 weeks.
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Antony Gouldsbrough
(@agouldsbrough) reported
@virginmedia It's not disconnection, it's billing. Yes they got back to me but it's slow going. It's near impossible resolving anything with your customer service team in less than about 3 hours. Security took an hour today. I'm not confident this will resolve this week.
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Mohammed Chaudhry
(@CertifiedProIT) reported
@virginmedia can you not simply escalate the issue? i don't have time to run through these tests again! i just want the problem dealt with asap.
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Talittler
(@talittler) reported
@virginmedia is there a known connection issue in Poole? Internet has been intermittent all day causing some wfh issues.
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Marc Partridge
(@BigPapaP84) reported
@virginmedia @samfendermusic You should give your broadband customers priority support with issues instead of priority in being able to take more money from them!? Can’t speak to a human to report an issue, get fobbed off by recorded message, then told in a chat message can’t be helped, 2 days for a fix!!!
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Dougie
(@Dougstar007) reported
@virginmedia I’ll be honest I’ve no idea at all if the complaint is still open as I couldn’t log on to my account today to check the link above again, would like to think so as it hasn’t been resolved. Appreciate your apology too.. another one from VM but still no resolution !!🤬🤬🤬🤬