Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Sutton, Hammersmith, Wembley, Guildford, Kingston upon Thames, Camden Town, Hampstead, Uxbridge, Northolt, Fulham, Hounslow, Ealing, Southall and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Wi-fi | |
| London |
Phone | |
| London |
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| Sutton |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia There is an IT fault on my account that is stopping you issuing an engineer visit to my property. This is what's causing the main problem your IT dept have not fixed the problem they have known about this since 7th March.
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Kung Fu Khinny
(@sunflowersoul_) reported
from
Camden Town, England
Two virgin media dudes came to fix my WiFi last year and I basically had to argue with them to remove their shoes before coming in. I even said u can keep socks on. One straight up just refused. I told him he could stay outside then and he did lmao 😂 so whack
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Francisco González
(@frangz) reported
from
Paddington, England
@virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia No, there is an IT fault on my account which is stopping a call being raised for an engineer to call out. Your IT people were notified 12 days ago and have still not rectified the problem.That is what is causing the whole problem.
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I reported a fault on my Home Telephone with Virgin Media on 6th March I am still waiting for this to be repaired. Virgin Media are absolutely disgusting for customer service. Don't ever join them!
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I messaged your Text Message service this morning and was told 'we are sorry but our IT dept are still looking into fixing this'. When I said they have been looking into this now for 13 days I received NO REPLY! Back that was at 13.17
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel
(@Rachelsophiex) reported
@virginmedia If I go into labour and can’t reach my husband you will be in trouble
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Blocking Almost Everyone TBH
(@kropotkin3000) reported
@virginmedia These issues would be far more palatable if you didn't hike prices way above inflation every damn year. You're only saved by the grace of Openreach's miserably slow fibre rollout, which makes you the only high-speed broadband option for millions of people.
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Thomas
(@proeurovegan) reported
@Daisiver29 @virginmedia Im lucky then. Dunno what’s happened they usually email any service disruption. Silly because unless you use mobile data you would not get it.
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Roger Marsden 💙⚪️🍒⚪️🌹🎸🎶🌈🍊
(@rogermarsden) reported
@virginmedia How can you justify a price increase - nothing but issues since the merger with @VMO2News @O2
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Gavin Mushing
(@GavlarMushing) reported
@virginmedia Sort it out. Bills go up. Service falls off a cliff. Biggest con going is Virgin’s compensation system, never ever ever end up with bills reduced due to the poor service. #thieves
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Stephanie
(@stephanieh2o) reported
Kickin it old school watching live TV. Don’t like it. Please fix my internet! #virginbroadband #virginmedia
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Connor Higgins
(@The_mutt) reported
@WilbertoDeT @eddafc @virginmedia I'm on sky aswell not a single problem
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mya
(@Asphyxiation444) reported
@virginmedia this is still down!! cant get theough to customer service either. i hope you plan on compensating your customers. especially those who work from home
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Tom Taylor
(@tom_taylor) reported
@virginmedia I wouldnt be surprised if all your customers cancel their next direct debit to protest the bad service - you need to cancel your disgraceful 17.3% price increase for existing customers as compensation for the disruption to customers - this is why i dont use you! #virginbroadband
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Guffmaw
(@Guffmaw) reported
@am_potato_face @janehamilton22 @virginmedia Yes no, ever since i swapped to HUB 5 (1gb) its been total crap every single day since I've had it huge spikes in latency. hub 3 was fine.