Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/12/2026 14:05

February 12: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Wembley, Woking, Richmond, Kingston upon Thames, Hounslow, Burnham, Southall, Hampstead, Greenford, Paddington, Wandsworth, Greater London, Camden Town and Carshalton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCamden Town Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • HellsBellsLdn Helen Hermant (@HellsBellsLdn) reported from Richmond, England

    @virginmedia Sorry I had absolutely no signal. Please can someone start a chat now? Thank you

  • WashedBatch Nick Batch (@WashedBatch) reported from Guildford, England

    Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…

  • Indian_Thriller Jeetesh Luhar (@Indian_Thriller) reported from Iver Heath, England

    Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.

  • cenkkiran Cenk KIRAN👨🏻‍💻🚀 (@cenkkiran) reported from Merton, England

    Hey @virginmedia broadband is off AGAIN! Do we need to wait on call for at least 50 mins to reach technical support?

  • BowTieMendoza VM (@BowTieMendoza) reported from Kensington, England

    @Queen__Leiaa @virginmedia did this me 5x , sch install in Feb now saying end of July, each time with text night before and reply chat never worked, I even got 2 differ answers on the same day, engineer said no one home then told engineer never came to work

  • stephenpaulreid Stephen Reid (@stephenpaulreid) reported from Hounslow, England

    @simonlevans @virginmedia I can only send you good wishes and kind thoughts. Their 'customer service' seems to redefine any expectations you may have previously held about such contact.

  • pepemac27 Joseph Machta⭐⭐ (@pepemac27) reported from Kensington, England

    @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    @thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.

  • sospainter 🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Redhill, England

    TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.

  • GeoffRogersEU Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported from West Molesey, England

    @virginmedia Internet down in KT12. Any idea when it will be fixed ?

  • PhilPhenom Phil 🇺🇦 (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia all my services are down again in the KT5 area. Anybody else experiencing problems?

  • sofiahayat Sofia Hayat (@sofiahayat) reported from Wandsworth, England

    31 mins on the phone to virgin media...noone has solved the issue.. I just want to leave the service now..paying £98 pcm for no service.. I just paid fir June and I have no broadband for 3 days. @virginmedia #virginmedia

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.

  • _RhysThorne Rhys (@_RhysThorne) reported from London, England

    @virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?

  • SarahMurdock17 Sarah Murdock (@SarahMurdock17) reported from Merton, England

    @virginmedia Two weeks with no service, when we were told it would be fixed Is not good enough. It’s not the first time. We asked to escape contract and were told no. Not happy at all.

  • PhilPhenom Phil 🇺🇦 (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia can't speak to an agent re no services. I've keep being sent a link via text, utterly hopeless. ALL services are down in KT5 area, no TV or broadband

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @virginmedia not bad, only been hanging on the phone for 20 minutes so far, crap service

  • nickhooker Nick ****** (@nickhooker) reported from Kensington, England

    @virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • garycross Gary Cross (@garycross) reported

    @virginmedia tried to call you three times now and it keeps dropping my call before I speak to anyone. How am I supposed to get my issue sorted if you keep dropping my calls?

  • DGNMoore Dominique Moore (@DGNMoore) reported

    @virginmedia for 3rd time in 3 or more days your text customer service has informed someone will respond within an aimed period of 4 hours. On all 3 occasions no response within period of 4 hrs no response at all. Each time was in working hours. Poor customer servie @WhichUK

  • margaretrose121 Margaret Rose (@margaretrose121) reported

    My @virginmedia 4g is not working is anyone else having the same issue!?!

  • Dissident__Ash Ash (@Dissident__Ash) reported

    Virgin media scams are stepping up. They have the account data of many people. Don't answer the phone to "them", call your customer-only access number to verify any actions.

  • Ireland1Scott Scott Ireland (@Ireland1Scott) reported

    @virginmedia Having issues with WiFi network can anyone help ?

  • lolalemonola Lola Lemon (@lolalemonola) reported

    @virginmedia my broadband has been down all day, why text that the area issues are fixed when they are anything but resolved. Working from home for IT support desk on a mobile hotspot is not fun..

  • St3ve76 Steve Braden (@St3ve76) reported

    @virginmedia once again your "customer service" have hung up on me. Now 9 hours wasted of my life trying to resolve issues. Ridiculous behaviour.

  • James39662849 James (@James39662849) reported

    @virginmedia I regularly have to turn the WiFi of on my iPhone 12 also as it just freezes up and white screens in web browsers. When I connect to mobile network (o2) page loads immediately

  • Alecmonty Ashley Knight (@Alecmonty) reported

    The media world is against me. Can't watch YouTube videos - getting sound but no pictures. And can't watch Discovery (or anything else) on Netflix. It keeps erroring. Not sure if it's a @virginmedia issue, or something else.

  • Ireland1Scott Scott Ireland (@Ireland1Scott) reported

    @virginmedia can anyone advise if we are having issues in Ne38 area WiFi is terrible ?