Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Leatherhead, Paddington, Hammersmith, Wembley, Fulham, Merton, Redhill, Ashtead, Wandsworth, Camden Town, Kingston upon Thames, Hayes and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Mitcham |
Internet | |
| Leatherhead |
Internet | |
| Mitcham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
-
Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
-
Umar
(@Umar_iFL) reported
from
Merton, England
Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.
-
nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.
-
Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
-
Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
-
Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
-
Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
-
Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
-
James Teodorini
(@JamesTeodorini) reported
from
Wandsworth, England
@virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.
-
Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
-
Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
-
Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
-
David
(@davidlumley05) reported
from
Banstead, England
@virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!
-
JAKE
(@JAKES_PHOTOS) reported
from
Redhill, England
So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert
-
Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
-
nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?
-
linda holmes
(@pussinpjs1) reported
from
Camden Town, England
@DarknessHayz @virginmedia Poor mum hope she is OK xx
-
nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia hi again . As promised 3days ago yesterday should receive a hub replacement, but .... Nothing arrived. Today WiFi still same problem, just have a carpenter from Hammersmith and he has same problem with Virginmedia. Why routers loosing WiFi?
-
Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
-
Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
hi
(@LeahHihihihihi) reported
VIRGIN MEDIA IF YOUR GONNA SUPPLY THIS **** INTERNET I WANT UT FOR FREE
-
Daniel S
(@planet_dan) reported
@virginmedia Seriously? One dropped connection after another and your technical team has absolutely no idea what is causing it? Give me a break? This service is utterly ridiculous. It’s pathetic. @BBCWatchdog
-
DAT
(@Pretinha_brazil) reported
@virginmedia internet is down in the Saggart/Rathcoole area. Any updates as to when it will be back up?
-
And sam
(@plymouthmale101) reported
@virginmedia FIX YOUR WIFI
-
Dave Treweek
(@dtweek) reported
@virginmedia I'll have to check to see how quickly I can get a SIM from elsewhere. I'll let you know if I need any more help.
-
Luke Mark Brewer
(@LukeMarkBrewer) reported
@virginmedia is the answer to handling a complaint putting the phone down on customers? Asking for a friend… joke of customer services #me
-
Larry bird
(@Ventmybrain) reported
@virginmedia You guys need to fix your WhatsApp chatbot, I’ve been going round in circles for literally hours only to get through to someone who then ignored my responses.
-
Kashif Raza 🇬🇧
(@raza77) reported
@virginmedia its always down and friday's are very low speed still suffring its just 1mps reset router may times plz fix it Mirfield westyorkshire
-
Jason Elcock
(@elcock_jason) reported
@virginmedia Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Duncan =20 Just sending this to see if emails still not working and what error = message I get because having a conver ==
-
Harry White Live
(@HarryEdwards236) reported
@virginmedia We have intermittent WiFi. There is no issue in the area, TV goes sometimes. We have the new Hub 4 and it's still terrible. We are running 600mb broadband