Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/04/2026 12:05

February 04: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Paddington, Greater London, Camden Town, Southall, Hampstead, Carshalton, Mitcham, Wembley, Ealing, Coulsdon, Kensington, Northolt, Hounslow and West Molesey.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • AshleyRix1 Rixy (@AshleyRix1) reported from London, England

    @virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for

  • Makis39277470 Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, England

    @virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you

  • Goldenlocks Estelle Levacher (@Goldenlocks) reported from Richmond, England

    @virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!

  • Anthony_Morgan_ 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇯🇲🇮🇪 Anthony Morgan (@Anthony_Morgan_) reported from Brentford, England

    @virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....

  • ShinDhother Shin Dhother (@ShinDhother) reported from Slough, England

    @virginmedia you broadband service is down in Slough SL3 areas, can you confirm you are looking into resolving this?

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90

  • globalbribri Brigitte RicouBellan (@globalbribri) reported from Brentford, England

    @virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

  • olgabudimir Olga (@olgabudimir) reported from Wandsworth, England

    @virginmedia anyone able to offer support today? Holding on for 22mins so far 😟

  • Mark_Phillips66 Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    Great. @virginmedia ‘Improving service in my area’ by cutting broadband signal without notice. Makes working from home near impossible. Awful company.

  • nut_ge Natalia🇮🇹🇬🇧 (@nut_ge) reported from Camden Town, England

    @virginmedia Nope It’s down again now! #virginmediadown @virginmedia what the heck?! Please fix it asap I need to work!

  • ART_67 Alex Taylor (@ART_67) reported from Wandsworth, England

    Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.

  • fionaduggan Fiona Duggan (@fionaduggan) reported from Wandsworth, England

    Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,

  • eddypassey eddy passey (@eddypassey) reported from Burnham, England

    Hey @virginmedia here’s a suggestion for you. When you “make planned improvements to your broadband service” how about you contact your customers in advance to tell them they will be without internet whilst they try to work from home?! Appalling customer service

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Hi, I need assistance and I have not been able to contact the service

  • CarlyCella carly cella (@CarlyCella) reported from Wandsworth, England

    @virginmedia another day of no internet and useless customer services... WHAT IS GOING ON

  • globalbribri Brigitte RicouBellan (@globalbribri) reported from Paddington, England

    Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

  • Mark_Phillips66 Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    @virginmedia Your phone line told me you are working in our area and that signal will be affected until 3pm. Completely unacceptable.

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sixtytonpower peter o'neill (@sixtytonpower) reported

    @virginmedia Then write to me. You have my address. Then you can tell me your name and your function. It sounds to me like "Social Media Advisors" are not the people to be handling my complaint. My complaint is on the Virgin system. It is insulting that you ask me to repeat it.

  • katiemp89 Katie Platt (@katiemp89) reported

    @virginmedia Be patient yet I’m being told I have to give 30 days notice to cancel how about no, how about get it sorted and actually pick up the phone instead of hanging up on every ****** that phones!?!?

  • Lok_O1 Mr. (@Lok_O1) reported

    @virginmedia shocking shocking shocking. 5 hours of being on hold or WhatsApp talking to myself. If I cancelled my DD you’d be straight in touch. No way to complain or cancel. But you’ll be able to put my bill up in February won’t you. #MartinLewis @Legal_Ombudsman

  • DigitalJonathan Jonathan Phillips (@DigitalJonathan) reported

    @meta_alex @virginmedia Great minds … that’s how I run mine. Sadly no dream machine ;) Service back up now - just one of virgin’s regular, unannounced hiccups that I’m paying for. Do you use a mesh to distribute?

  • meta_alex Alex Skinner (@meta_alex) reported

    @DigitalJonathan @virginmedia I Used to have regular issues, Have you tried running the super hub in modem only mode and then using a decent Wi-Fi router like a ubiquiti dream machine ?

  • psianb philly (@psianb) reported

    @virginmedia 7 hours on chat and WhatsApp today to cancel (then hung up on) after failing to be able to cancel by phone since Friday. Please advise what to do next, is writing a letter really the only option?

  • 1merritt79 Jamie Merritt (@1merritt79) reported

    @virginmedia I've been trying all day to get through to someone. You have obviously been incredibly busy die to you being put of action yesterday. I need to ask a question about the price rise, coupled with the discount I was offered on the automated answering service. Thank you.

  • chalkzwhite01 Chalkz White (@chalkzwhite01) reported

    @virginmedia I had questions, got issues and you still won't give discount. Who's part is Virgin Media have taken my speed form 310/ 360 to 45/ 57. Petty

  • CLAIRE878 Claire Ashby (@CLAIRE878) reported

    @virginmedia customer service is a joke. Have called numerous times this afternoon regarding a internet problem, to get cut off while waiting and cut off once connected to a person. Can't even get through to cancel my contract. 🙄🙄I'm off to sky I think.

  • katiemp89 Katie Platt (@katiemp89) reported

    @virginmedia The price rise letter I received said I could cancel at any time before 3rd March. No mention of 30 days. And every day you make me wait makes it longer, it’s absolutely being done on purpose, we’re not daft