Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, Tadworth, Redhill, Slough, Hammersmith, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, Guildford, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town
|
Total Blackout | 23 minutes ago |
|
Tadworth
|
Wi-fi | 3 hours ago |
|
Redhill
|
Internet | 4 hours ago |
|
Slough
|
Internet | 4 hours ago |
|
Slough
|
Internet | 5 hours ago |
|
Tadworth
|
Wi-fi | 10 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Wasim Khan (@waz676) reported from Hounslow, England@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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Chris Hampson (@chrishampson) reported from Richmond, England@virginmedia is down. Area 3. Please fix ASAP.
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Declan (@walshi01) reported from Ealing, England@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
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Isabell Schulz (@murgeys) reported from Wandsworth, England@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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Lynne Arnett (@laaqpr) reported from Hillingdon, England@ArnettCharlie @SpaQPR @virginmedia It’s a joke!!No customer loyalty
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Declan (@walshi01) reported from Ealing, England@virginmedia Well - what a surprise. No contact after 48hrs which I believe is part of your resolution criteria. Don’t know how else I can move a complaint through this process when I am ignored!!! A court letter will no doubt wake someone up there 😊👏👏🤭
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Superspin_63 (@Superspin63) reported from Camden Town, England@virginmedia Spoke to tech support last night. All sorted 👍
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camisyfl (@camisyfl) reported from Camden Town, EnglandCan someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers
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Alice (@alicebees1) reported from Esher, England@virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.
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Sergio (@Sergios_13) reported from Paddington, England@virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you
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Vicky (@vickyross06) reported from Hillingdon, England@virginmedia been without broadband and TV since last night 😡 Rang up.... they said intermittent problems.... hmmm nah completely off since 19.30.
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Declan (@walshi01) reported from Ealing, England@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
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BarryDanser (@BarryDanser) reported from Brentford, England@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
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The Only Way Is Sussex (@ali1m) reported from Redhill, England@virginmedia No, it’s showing No Known Issues
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Nutri-Train (@nutr1_train) reported from Wandsworth, EnglandAs a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Isabell Schulz (@murgeys) reported from Wandsworth, England@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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Alex Trickett (@alextrickett) reported from Ealing, England@virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.
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Lynne Arnett (@laaqpr) reported from Hillingdon, England@SpaQPR @virginmedia we’re still waiting for a customer service manager to reply been waiting since 28th February
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Nutri-Train (@nutr1_train) reported from Wandsworth, England@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AY80 Obs_Con.Ryder (@AY70_Obs) reported@virginmedia you have the worst customer service experience i have ever experienced..third person now to cancel all my subscriptions & still cant get the message i have had enough and I’m leaving … worse customers experience to-date well done i wont be back or recommending you
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BeccaSomething (@BeccaSomething) reported@virginmedia Hi, I am in contact with someone from the forum who wants to get an engineer out asap. Said the issues they can see is something that cannot be fixed remotely. 🤞fingers crossed this will fix it.
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Anne Greensmith 💙 (@snowleopardess) reported@virginmedia Hi. Are there any issues with broadband in the SE8 area this afternoon? Your service checker says not but we have no BB.
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Dominic (@domlepagegsy) reported@virginmedia Hi, still no service in SO224DN for 24 hours. Can you check please?
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Mark linley (@Lordlinley) reported@hannahp1987 @virginmedia Iv had an engineer out twice still no good I’m reporting virgin to ofcom how can u sale 1gig BB and get minimal speak also check virgin media forums all having same issues
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Steven Fawcett | | 🐾 | First Minister of Mars | (@StevenFawcett_) reported@mandeepnayee @virginmedia 7 months it took them to agree to cut me off, they are the worst company I have ever had for broadband. I wish you better luck Mandeep 👍🙏
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Hi (@A_Person_Ish) reported@virginmedia @virginhelp your website is utter ****.....
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Duncan Smith (@edward036) reported@virginmedia Why do I have to wait for 3 weeks for a manager to come out with his laptop to come out to fix My broadband installation issue.He was due yesterday but you cancelled him until 10th March!!
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Stacey Davies (@StaceydDavies) reported@virginmedia no dial tone at number 11, SA12 6PL. Checked online for issues but it’s saying there aren’t any. Please can you check the status, as this phone line is also linked to an emergency lifeline
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GPENMAN (@GPENMAN5) reported@virginmedia been waiting 3hrs to get through to customer relations?