Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Wembley, Slough, London, Paddington, Hammersmith, Uxbridge, Brentford, Redhill, Southall, Woking, Mitcham, Fulham, Hounslow, Ashtead and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Internet | |
| Slough |
Internet | |
| London |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet | |
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
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Lynne Arnett
(@laaqpr) reported
from
Hillingdon, England
@ArnettCharlie @SpaQPR @virginmedia It’s a joke!!No customer loyalty
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camisyfl
(@camisyfl) reported
from
Camden Town, England
Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers
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Superspin_63
(@Superspin63) reported
from
Camden Town, England
@virginmedia Spoke to tech support last night. All sorted 👍
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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Vicky
(@vickyross06) reported
from
Hillingdon, England
@virginmedia been without broadband and TV since last night 😡 Rang up.... they said intermittent problems.... hmmm nah completely off since 19.30.
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Alex Trickett
(@alextrickett) reported
from
Ealing, England
@virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.
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Hussey FM
(@djspeedy34) reported
from
Kingston upon Thames, England
@virginmedia is very bad
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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Wasim Khan
(@waz676) reported
from
Hounslow, England
@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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Lynne Arnett
(@laaqpr) reported
from
Hillingdon, England
@SpaQPR @virginmedia we’re still waiting for a customer service manager to reply been waiting since 28th February
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Libby N
(@Libby25N) reported
@virginmedia I am totally stuck. Virgin set up the contract which I never wanted and are now telling me I have to cancel the @02 Contract but I have tried contacting O2 4 times to confirm cancellation and each time it is not cancelled.
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John Skoteiniotis
(@j0hnskot) reported
@virginmedia Is this your actual question? If I booked another tech visit? Of course I did! But that doesn't fix the fact that your "tech visit" actually left me with no internet at all compare to at least having an unstable connection!
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Roxy Ward
(@RoxyWard) reported
@virginmedia won't let me cancel my account because I don't want to give out my new address, which you claim is needed to send a return box out 10 days after I cancel. Why? Why drag a no-longer-working plastic box to the new address? Just send the box now? Why ask this?
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A.P
(@Amit91987) reported
@virginmedia I used Yodel / Collect Plus as per your returns label you provided. I have tried to call them, but never can get through. Thanks
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Invite To My World
(@invitetomyworld) reported
@virginmedia I have had 2 calls to your call centre & I cannot understand a word that's being said. The line is poor & one was very rude cos I asked her to repeat what was said. The 2nd one, she mispronounced everything, fine! However, I asked if she could speak into the phone
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TalkTalk
(@TalkTalk) reported
@Manchesterguy15 We’d like to apologise for the inconvenience and advise you that Virgin Media engineers are on site working to restore service as a priority. We currently do not have any timeframe but would like to ask you to check with us within 24-48 hours. - Ian
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Mark Silver
(@MarkMit24823340) reported
@virginmedia @NatGeoUK Why as a customer of 20 years am I paying £67 a month for 260mb whilst you're advertising 1gb for £45???????
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BlackOutEmzZ
(@BlackOutEmzZ) reported
@emmalition Haha I know the feeling, currently got the same issue. Sky is the worst Internet provider I ever had. I'm going to change it soon to Virgin Media.
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Roxy Ward
(@RoxyWard) reported
@virginmedia I will not be dragging a useless box with me to a new address, that is insane. Just send the box to the current address. What is wrong with this company? I have requested this and been told fine, but they need a new address anyway in order to cancel or they cannot. Is it a joke?
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Susan Ateh
(@SusanAteh) reported
@virginmedia I’ve been ignored since June having terribly service only a last week was a technician ordered and it’s taking a week. I was falsely brought into another contract and internet got worse. Management said they will listen to the call and have not!