Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kingston upon Thames, Brent, Camden Town, Slough, Paddington, Walton-on-Thames, Hampstead, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 4 hours ago |
|
Kingston upon Thames
|
Internet | 5 hours ago |
|
Brent
|
Internet | 17 hours ago |
|
Camden Town
|
Internet | 22 hours ago |
|
Slough
|
Internet | 22 hours ago |
|
Paddington
|
1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Brigitte RicouBellan (@globalbribri) reported from Paddington, EnglandVirgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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carly cella (@CarlyCella) reported from Wandsworth, England@virginmedia another day of no internet and useless customer services... WHAT IS GOING ON
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Olga (@olgabudimir) reported from Wandsworth, England@virginmedia anyone able to offer support today? Holding on for 22mins so far 😟
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helena (@hdl_dl) reported from Kensington, England@virginmedia Hi, I need assistance and I have not been able to contact the service
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jackie wilkin (@jaykayred) reported from Merton, England@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
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Fiona Duggan (@fionaduggan) reported from Wandsworth, EnglandDear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
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Estelle Levacher (@Goldenlocks) reported from Richmond, England@virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!
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Graham (@GR4_H4M) reported from Epsom and Ewell District, England@radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!
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🏴🇯🇲🇮🇪 Anthony Morgan (@Anthony_Morgan_) reported from Brentford, England@virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....
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kevin lansdown (@kslansdown) reported from Richmond, England@virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90
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Roy Pio (@RoyPio1) reported from Southall, England@virginmedia 16 hours on the phone just trying to get a WiFi booster your customers service is a joke 🤬🤬🤬🤬
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Adrian Malaiet (@malaiet) reported from Hammersmith, England@virginmedia worst internet provider in UK, appalling service
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Brigitte RicouBellan (@globalbribri) reported from Brentford, England@virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Natalia🇮🇹🇬🇧 (@nut_ge) reported from Camden Town, England@virginmedia Yes. It keeps going down. On/off. And yes an engineer should be having a look at. Still it’s annoying, I need connection to be able to work
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kevin lansdown (@kslansdown) reported from Richmond, England@virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻
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Shin Dhother (@ShinDhother) reported from Slough, England@virginmedia you broadband service is down in Slough SL3 areas, can you confirm you are looking into resolving this?
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Natalia🇮🇹🇬🇧 (@nut_ge) reported from Camden Town, England@virginmedia Nope It’s down again now! #virginmediadown @virginmedia what the heck?! Please fix it asap I need to work!
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Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, England@virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kol Tregaskes (@koltregaskes) reported@virginmedia Is there any Internet connectivity issues in the TN8 Edenbridge area? The Internet has gone down here and is not reconnecting after a router reboot.
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Wayne Hughes (@flameyt) reported@virginmedia Why does virgin deactive virgin email accounts when customers leave the virgin broadband service? I can no longer access my virgin email account that I've had for 20yrs before I had to change servers. Ridiculous
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Rebecca Preece (@Rebecca17187294) reported@virginmedia I need to speak to someone in my local area - birmingham, I do not want yo be passed through yo the fault line and have to repeat myself over and over again! Someone on the webcam yesterday said "I will pray for you" this doesn't help me with my issue
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Alissa (@Alissa_Comms) reported@virginmedia Sure: been getting poor connectivity and it hasn't been fixed despite MULTIPLE calls and diagnostics this year. So now I'm trying to leave you. I haven't been getting my minimum guaranteed download speed, so my contract says I should be able to leave early without being charged
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Mattie Allen (@mattieallen289) reportedInternet down with @virginmedia twice in a week - but we're locked into them because they're the only superfast providers in our area. Awful.
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Michael Breen (@mfdbreen) reported@tomhfh I’m still not getting a great 5g signal - do I have to wait for the booster? #Pfizer #virginmedia
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Kenny B-shaw (@Kennyjon86) reported@virginmedia I will also not be repurchasing any contract with Virgin for either mobile or broadband in the future as I feel the way that long serving customers are treated is disgusting. No one has still contacted me unless they are trying to sell me a new contract the put phone down
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Kenny B-shaw (@Kennyjon86) reported@virginmedia My contract is 36months, my line rental is 30day rolling, ZR, however I was told the warranty was 18months, which means it was missold. A member of retentions can contact me I have wasted enough time calling to put on hold to have the phone put down on me name is Kenny Bartonshaw
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seangreathead (@seangreathead) reportedDear @virginmedia, once again you have let me down with broken internet and vague times of repair that keep moving. You make such promises and let me down. Why do I bother believing you anymore. It’s the 4 time in 2 years the internet has gone down completely. Sigh…
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Alissa (@Alissa_Comms) reported@virginmedia Sure - I've been getting poor connectivity and it hasn't been fixed despite multiple service desk calls, and now I'm being charged to try and end my contract. I'll DM you the details.