Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Wembley, Slough, Camden Town, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 5 hours ago |
|
Wembley
|
Internet | 10 hours ago |
|
Slough
|
Internet | 13 hours ago |
|
Slough
|
Internet | 21 hours ago |
|
Camden Town
|
Total Blackout | 1 day ago |
|
Tadworth
|
Wi-fi | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Fraser Masefield (@fmasefield) reported from Hammersmith, England@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
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Michelle Sanders 🗺🌴 (@mxchelleex) reported from Kingston upon Thames, England@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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Karen Reekie (@catskidschaos) reported from Richmond, EnglandSo apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Karen Reekie (@catskidschaos) reported from Richmond, EnglandWe are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia your TV and Internet are down and there's a glib message on 150 saying you're always "improving services". Just so you're clear being down is not an improvement and a fix time of 17:30 is taking the Mick. #W02 @downdetector
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matt coyde (@CoydeMatt) reported from Kingston upon Thames, England@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Allison (@afturain) reported from Richmond, England@virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.
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Jack (@jackwenman) reported from Ealing, England@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.
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Boris (@gradinho97) reported from Kingston upon Thames, EnglandWell done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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Chelsea Dog Walker (@ChelseaDogWalk) reported from Kensington, England@virginmedia not working again
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nik_masters (@masters_nik) reported from Camden Town, England@virginmedia Yes, the area has a fault. Expected to be resolved later this evening. However, that is @virginmedia fault , failing for which do not have service which we pay for. Pls. organise compensation. Have reported via phone as well. Thanks.
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michelle stone (@mich1749) reported from Merton, England@virginmedia No one could help me so I cancelled! I give up
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Man of Vision (@qshahawan) reported from Hillingdon, England@virginmedia very poor customer service asked to down grade service as no longer in contract after spending 30 mins. All done. Get an email nothing changed back in contract called back 40 mins on hold then agent hung up. Called back again office closed Very bad service.
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.
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Karen Reekie (@catskidschaos) reported from Richmond, England@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Karen Reekie (@catskidschaos) reported from Richmond, England@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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michelle stone (@mich1749) reported from Merton, England@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Karen Reekie (@catskidschaos) reported from Richmond, EnglandIf you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Haston Oliveira (@HastonOliveira) reported from Hounslow, England@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!
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Karen Reekie (@catskidschaos) reported from Richmond, England@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Margaret (@msw2257) reported@virginmedia I am not prepared to spend any more time discussing my issue with Virgin. I will DM my details and you can look at what has happened.
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Amy Johnston (@amyj1509) reported@virginmedia what do I do if I've lost my stream box tv controller? The link on the help page is broken and the controller app doesn't seem to work for stream. Please help. A toddler and a rainy day with no TV is driving this mumma crazy!!!
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Slappy (@slapnuts316) reported@virginmedia How can the same things go up that much its daylight robbery. How can I cancel my account online?
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Sir Bradicus (@bradicus_sir) reported@virginmedia quick question for you. Why is it, when I want to cancel my services, that I am transferred 7 times! Only to have the rudest "customer service" person on the other end of the phone ignoring my request to be transferred to the correct department??
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grumpy man (@Baddileyram) reported@virginmedia Spoke to team on the day said were opening a complaint, then recieved a e mail saying complaint closed??? Waste of time. Then turned up to install so left it.
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Ant Staite (@StaiteAnt) reported@virginmedia The complaint is about unstable broadband fault lasting roughly a month, countless phone calls, three engineers and still the problem exists. Customer service is a joke and the WiFi signal from the hub3 is useless and I refuse to pay any more for a booster 😡
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#GodChangeMyDensity (@RejiYates) reported@kidwithdogtags Community fibre isn’t around my area yet and they said it’s 3-6 months wait. EE for my house is proper crap so I went with virgin media. They have their own line where my house is
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Robert Birch (@Robbirch1Birch) reported@mas56397110 @virginmedia I am having the same issue. Absolutely abysmal service. I now have no Internet when it should have been installed weeks ago and keep being told different things. Latest is that there is no connection to my house and that will take 8 weeks to install.
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Stuart P Medus (@smedus) reported@virginmedia why is your customer service so poor? I thought I was alone in receiving bad service from you but clearly there are many people who are disappointed by your complete lack of service. All this before I have even got an account. #poorcustomerservice #avoid
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Fergus McCanns Bunnet 🍀 (@bunnet94fergus) reported@ChampioneesCFC @virginmedia Cancel and go elsewhere. **** them