Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 31: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Camden Town, Slough, Sutton, Hammersmith, Paddington, Brentford, Leatherhead, Kensington, Hampstead, Hayes, Wandsworth, Southall and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
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| London |
Internet | |
| London |
Internet | |
| Ealing |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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John Pritchard
(@JohnPeeOfficial) reported
from
Merton, England
@virginmedia goes down more than a brothel worker
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Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia But your SMS team either a) never respond or b) refuse to help me specifically because they say there are outstanding issues. So, through a combination of a) and b), you never look at my issue. Because there's either always a wider issue, OR you ignore me. Utterly unhelpful.
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔
(@robmesure) reported
from
Brentford, England
@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No compassion or help for customers that are struggling! Disgusting attitude!
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nyatacinta
(@encipi) reported
from
Hillingdon, England
@virginmedia PLEASE FIX THE CONNECTION
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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#AlaGuerreCommeAlaGuerre
(@YouGetItRight) reported
from
Hillingdon, England
@virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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Izabel Sequeira
(@kzrdr2) reported
from
Hounslow, England
@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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Sarah Lockett
(@sarahlockett) reported
from
Camden Town, England
@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David
(@_AlbertoGranado) reported
@BrendanAloysius @virginmedia The term of the contract. Noticed that my contact due to end on 1st May is now saying April 2022. Spent a day arguing with 2 incompetent customer support agents and their manager. Have now been in contact with @OmbudServices
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Nicola Cookson
(@nicola_cookson) reported
@virginmedia Actually on looking again it says that there are no broadband issues and the issues are with the tv signal. Help
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Daef
(@DjDave888) reported
@virginmedia I've had a replacement hub, in-house wiring/connections replaced, and they adjusted signal at the cabinet each time. Unfortunately it's only gotten worse as time goes on :( Cheers for the reply
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lee 🧜🏼♀️
(@w0tm8_) reported
anyone else’s virgin media wifi acting up? everything is being sooo slow for me today
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RunHammer11
(@Hammer11Run) reported
@virginmedia My WiFi has gone this whole morning again, and 4g dats nearly all used & I can’t work. Take it virgin have snares issues again & they are sorry once again for today too? Still no contact re complaint or refunds, good isn’t it
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ABISHAI PAUL
(@paul_abishai) reported
@virginmedia @bruceybrews @youbroadband is literally stealing my stipend money for the internet and not providing service. It's been a month since I gave my shifting documents.
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simon james🍊
(@sithespur) reported
@mitchec1 @SkyUK @virginmedia Well I have to say I've had no problems with my Wi Fi.
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💥RG_kInGzZ 💥
(@KingzzR3tro) reported
@mitchec1 @SkyUK @virginmedia Virgin media worse ******* Internet company, you will never have a good connection it wont work proper ever. Customer service ****. Imagine paying for 500meg and it never works online for cod or apex.
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Nicola Cookson
(@nicola_cookson) reported
@virginmedia I’m trying to work at home and my internet is not working. I’m in the NE12 area. Is there an issue? It suddenly stopped working at 12:30
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Alan Finn
(@alanfinn1) reported
@mitchec1 @SkyUK @virginmedia You sure that was a good idea??? I’m thinking of going the other way. Wifi dropouts everyday without fail!