Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Northolt, Hammersmith, Paddington, Sutton, Ruislip, Ealing, Greater London, Kensington, Merton, Hampstead, Slough, Ashtead, Fulham and West Molesey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Northolt |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
-
Olga
(@olgabudimir) reported
from
Wandsworth, England
@ambsonthescreen @ruskin147 @virginmedia Doesn’t work. Was down an hour ago and now just says we’re aware of an issue etc etc
-
Viv Burrows
(@VivBurrows) reported
from
Lightwater, England
@virginmedia Pitifully poor, would never recommend them to a business
-
Emily Hough
(@emhough1) reported
from
Wandsworth, England
Working from home is a lot more challenging with @virginmedia - no internet all morning, online service checker not working. Time to change provider...
-
Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
-
Shelley Burke
(@ShelleyBurke23) reported
from
Wandsworth, England
@ruskin147 @virginmedia No service here in SW15
-
Ami Kotecha
(@amikotecha) reported
from
Ealing, England
@virginmedia terrible customer service time and time again! No broadband connection, no one to speak to and a broken customer service website! A shambolic response to customers! #ukdataservices #broadband #ukbroadband #virginmediadown #CustomerExperience
-
Al of hereford
(@al_hereford) reported
from
Kensington, England
@virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.
-
Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Esp when bulk of country working from home and now cannot and gust service is non existent
-
Graham Stretch
(@GrahamStretch) reported
from
Ealing, England
Virgin broadband from @virginmedia down since 9am in Ealing, West London - May we have a time estimate for when we can expect service to resume - trying to provide NHS clinical services to patients , please can we have an update.
-
Alex Rusev
(@AlexRusev3) reported
from
Southall, England
@virginmedia @PlayAvengers My broadband is down and I am working from home. I followed all the steps available to fix the issue with the broadband but still not working... and I can't even contact anyone from @Virgin
-
Priya🦋
(@sayitrightltd) reported
from
Kensington, England
Hey @virginmedia ... my WiFi has been down for over an hour now. Unable to WFH without working WiFi. Help.
-
Kieran
(@kbray68) reported
from
Ealing, England
@virginmedia thx got it back for 30mins now down again😡
-
Simon MacMichael
(@simonmacmichael) reported
from
Ealing, England
@ruskin147 @virginmedia Three frustrated people working from home in W3 without Virgin internet ... data allowance on tethered mobile taking a caning, slow connection too.
-
Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
Been with @virginmedia 5 weeks & it’s been issue after issue & this is last straw. Service levels are appalling. contacted BT & coming to install Fibre & then it’s goodbye.
-
Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Tell me bout it. And now when you contact phone number it just goes dead. Even when it’s up I find their download speeds shocking. Only been with them 5 weeks and not accepting this level of service.
-
Fergus Rose
(@FergusRose) reported
from
Ealing, England
@virginmedia it’s down again when will Internet come back
-
Anand Baria
(@anands_) reported
from
Brentford, England
It’s been three hours and I’m unable to do any work from home due to my internet being down @virginmedia can you please sort this out, I pay a hell lot for the services #virginmedia #virginmediadown #wfhlife #workingfromhome
-
Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
-
Lynsey Shaw
(@lynseyshaw_) reported
from
Wandsworth, England
@virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.
-
Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Joanne Fennell
(@Joe_Joe41) reported
@virginmedia can you tell me why we pay over £200 a month for a service which is getting worse by the day? Constantly re-setting the router. Either no internet or weak security! Great for working at home!!! Disgusting what you charge for such an appalling service.
-
simon
(@TTigersi1050) reported
@virginmedia @plonkymiff Wow some real help I'm falling off my chair from @virginmedia 😮
-
⭐AndyMc Producer⭐
(@AndyMcProducer) reported
@virginmedia A relative has tried to cancel twice and been left hanging on the phone for over an hour on the 0345 number at her cost only then for it to be hung up on them. On top of this you haven't informed myself or them 2 months prior which @Ofcom requires you to to so.
-
Dan Campbell
(@danielc52563306) reported
@virginmedia 35 minutes on hold to customer service, then line goes dead. Trying to follow up on a complaint I’ve made that you have closed, without even discussing it me. Is this the standard level of customer service I should expect?
-
Wendy Hollis
(@honeylou6) reported
@virginmedia I’ve been trying to contact Virgin Media all day without success. I’m disappointed with their lack of customer service at this very difficult time.
-
Cag
(@Cag0940) reported
@virginmedia Hi! I've been trying to change my broadband plan to a cheaper one but I can't seem to be able to do this on the website due to this error: "Oops! Something went wrong. Sorry, we’re unable to change your package online." How can I solve this issue? Thanks!
-
JewAribo
(@JewAribo) reported
@Hillybilly1409 @RFCGW @virginmedia Yeah mate I would get back on to them. I work for sky and if we can't offer the service even in contract when the customer moves we must legally cancel the service without ETC's. Don't let the scum away with it mate.
-
Jan
(@Jan35723880) reported
@virginmedia You have sent us a Samsung box (not a new one). I appreciate prices go up but I am not willing to pay an increase for a box which is not working properly. We have been with Virgin for years and I cannot speak with anyone! Your letter states I can cancel!
-
Hillybilly
(@Hillybilly1409) reported
@virginmedia Where do I send the text messaged?Your wanting a months fee when she's moved out. I phoned up weeks ago to cancel and was advised not too and now it's cost her another month's fee.
-
simon
(@TTigersi1050) reported
@virginmedia @BenDeetoy Why are you offering a Web chat for someone who really needs help after 2 days you should have some one call straight away. Is this how @virginmedia treat someone with a disablity absolutely appalling shame 😔