Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 03/21/2026 03:10

March 21: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, West Byfleet, Greenford, Paddington, Hounslow, Uxbridge, Feltham, Hayes, Ealing, Camden Town, Redhill, Southall, Guildford and Ashtead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret

  • lewis_hulatt LewisJHulatt (@lewis_hulatt) reported from Guildford, England

    @virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service

  • StephenMcGlynn Stephen McGlynn 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@StephenMcGlynn) reported from Merton, England

    @Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England

    @virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think

  • Ricxrules Ricxrules (@Ricxrules) reported from Wandsworth, England

    @virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional

  • lynners2 mrsbobie (@lynners2) reported from Camden Town, England

    @Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money

  • KamalSingh_28 Kamal Singh ツ (@KamalSingh_28) reported from Kingston upon Thames, England

    @SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.

  • LeighBryan Leigh Van Bryan (@LeighBryan) reported from Camden Town, England

    @KadeKinase Ooh @virginmedia are the worst! I got the same email for watching a YouTube video

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dannydwye_r Dan Dwyer (@dannydwye_r) reported

    @virginmedia is there any way to speak to customer service given your customer service line is closed? And your online support team is offline?

  • jmzparky James Parkinson (@jmzparky) reported

    @virginmedia Herein lies the issue! - can't you see that the irony of me making an initial complaint about security getting in the way of providing good customer service - and you replying with that tweet!?

  • Sirbenchallis Ben Challis (@Sirbenchallis) reported

    @virginmedia I think we have very different approaches to 'customer service'. But one question - can you direct me to where the addresses are on the website? I had to use google. Are there any other numbers without the long delay?

  • psclement Phil clement (@psclement) reported

    @virginmedia Yep apparently none, every time I ring support I’m told there is in fact an issue that’s being worked on. So I assume it the same this time.

  • billy406 Billy Lenihan (@billy406) reported

    @virginmedia That’s there’s an issue being worked on by engineers but the estimated fix date is next week. Even though the first person said there was no faults. And no compensation available for the inconvenience

  • JoTownsend77 joannamay (@JoTownsend77) reported

    @virginmedia having awful issues with my broadband can anyone help? I’ve tried all online help and just been cut off on the phone

  • MissLauraJSmith Laura Smith (@MissLauraJSmith) reported

    Having swapped broadband provider, I'd hoped to get away from de-camping from office to lounge (where router is) @virginmedia for video calls. When will the nec. roadworks be completed; a splitter was used to my property Dec 2020 and I am still waiting. Help desk couldn't advise.

  • paulafraser13 Paula (@paulafraser13) reported

    @virginmedia Just to let you kn8w that I have just tried calling customer service and was immediately cut off. Why should I pay for such rubbish service

  • xavxavav Xav (@xavxavav) reported

    @virginmedia can someone PLEASE get in touch with me about my terribly unreliable wifi?! It's been a week and the text service doesn't work, your phone lines are down. I pay too much for fast wifi if I can't use it and will cancel my service. #virginmediaisunreliable #virginmedia

  • justtracy Tracy Payne (@justtracy) reported

    @virginmedia I'm trying to contact you regarding a problem with my V6 and TiVo boxes but the 150 phone number doesn't seem to be working. Please advise.