Virgin Media outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Wandsworth, Hammersmith, Southall, Ealing, Woking, Addlestone, Hayes, Walton-on-Thames, Northolt, Greenford, Richmond, Hounslow, Mitcham, Ashtead, and Epsom.

City	Problem Type	Report Time
Wandsworth	Phone	11 hours ago
Hammersmith	TV	1 day ago
Hammersmith	Internet	1 day ago
Southall	Wi-fi	2 days ago
Southall	E-mail	2 days ago
Ealing	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  Jeff Brown (@fadermonkeyking) reported 3 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 3 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Charbster (@charbster) reported 6 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Deano (@Deano1969) reported 6 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Joana (@JoanaLoGomes) reported 9 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  J (@not_on_fire) reported 9 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 10 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  Mike Fuller (@ninepine) reported 16 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Kwame Gyamfi (@Kwame916) reported 17 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 27 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Ravinder Judge (@judge_ravinder) reported 31 minutes ago from Hounslow, England

  @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

• 
  Jack Robinson (@JackEORobinson) reported 31 minutes ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  peter james wigley (@pjwigley) reported 39 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  jrd1982 (@thefitebegins) reported 45 minutes ago from Hillingdon, England

  @virginmedia Yet again Virgin Media is down and yes I have tried the checker. Why are services with VM constantly going down across the UK?

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 45 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  SusannJerry (@MrsJerryTweets) reported 55 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Mark Ryan (@MarkGRyan) reported 56 minutes ago from Ealing, England

  Once again @virginmedia let us down with internet in W13 area ... not a good service at all

• 
  R. Aaron (@aaronuart) reported 58 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Rana Rahman (@ranaraptor) reported 58 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Jason Hier (@jasonhier) reported 59 minutes ago from Ealing, England

  @virginmedia Is service in London W13 working?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carl Bateman (@CarlBateman) reported 2 minutes ago

  @virginmedia My landline has had no dial tone for over a month and my repeated attempts to talk to an representative have failed, there's no live chat option and your "fix your landline" page is a joke with only three options. And why no call back option? How can I get help?

• 
  Ric M. (@revoraman) reported 5 minutes ago

  @Benleo Guess what, Ben. @Ofcom after making a complaint o them about @virginmedia inertia not to resolve a service paid for monthly, took the easy way out and copped out. 'Not in our ballpark'. Wonder who owns whom? A regulator not worth the paper it seems!

• 
  Mark Logan | Ecommerce Consultant (@mlogandigital) reported 6 minutes ago

  So you get a bill from @virginmedia to say your bill is doubling from tomorrow but can't get in touch with anyone on support to sort it out. @skytv just come and take my money

• 
  Corax (@Refan80) reported 9 minutes ago

  @virginmedia @Vikk3rs146 Sorry isn't good enough. The link you gave tells us nothing we didn't already know. We want actual answers and some real customer service. All it tells me is my internet is down, well no **** Sherlock the flashing red light and no connection on my computer told me that.

• 
  Miles (@milesc2003) reported 11 minutes ago

  @virginmedia Hi again Virgin, why does it look like my engineer appt has been cancelled? And good to know that there is a wider issue in the area.

• 
  Rob Dew (@RobDew8) reported 13 minutes ago

  @spirit_evolving @virginmedia They are a shambles. I have had no internet since Sunday. 2 engineer appointments have not turned up, waiting in again today for engineer but not confident. Worst thing I did was move to Virgin !

• 
  Frazzz (@FrazzzYT) reported 16 minutes ago

  Virgin Media has got to have some of the worst systems in the UK. Demanding money (I kid you not putting a demand for £0.00 or they will cut service and apply late fees) spoke to complaints they sorted and wiped everything. Literally two mins ago a new email demanding money >.>

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 18 minutes ago

  @virginmedia @PeteUK7 HOW LONG does it take it to update your accounts? Asking on behalf of all auditors, everywhere. Also, template posts like this do not assuage and make you look uncaring to an even wider audience. How HUMANS work :- 1) This sort of post should trigger a HUMAN with AUTHORITY to handle. It's not "a few days", it's a few months. I'm pissed because in my case I'm still dealing with an idiot org (not Virgin) after THREE YEARS. 2) They apologise. In Public, without reservation or excuse. 3) Privately, they apologise and make a concrete gesture. In this perhaps, "let us know if they supported any charity, we'll send you a cheque for £1000 made out to it". Privately because otherwise grandstanding. £1000 because you want to show you're sorry, and that this sort of thing is so rare that you can be generous. £100 just looks a cost of doing incompetent business. CHEQUES : still the only way to send money via a third party where you need the third party to know it got paid. And yes, they still exist. Even if Branson has to get it from his branch in person.

• 
  Mrs c (@w47carr) reported 19 minutes ago

  @virginmedia Hi I've ad a text confirmation saying issues are fixed my broadband is working but not the tv

• 
  🦉 (@_littleimpulse) reported 24 minutes ago

  @virginmedia Yes: no WiFi. It went off in the middle on the thunderstorm Wednesday night/early Thursday morning & has not reconnected. Online it’s saying a hub connection issue, but I know it went off with the storm…