Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Hammersmith, Paddington, Guildford, Southall, Camden Town, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Redhill and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Alyson Leitch
(@Geordiesbird) reported
from
Woking, England
@virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please
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jrd1982
(@thefitebegins) reported
from
Hillingdon, England
@virginmedia Yet again Virgin Media is down and yes I have tried the checker. Why are services with VM constantly going down across the UK?
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Matt Gardner
(@FuzzyPixels) reported
from
Slough, England
Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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Brenda
(@joybrenda) reported
from
London, England
@virginmedia as you know PR is important to a company. If you want to look good on the public eye and social media. I think you should automatically credit all customers effected by service issues Friday and last night. Hopefully I going to be able to watch the final episode of
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Brenda
(@joybrenda) reported
from
London, England
@DannyMonez @virginmedia Yes sat down to watch final episode of " and just like that " and the screen is pixels all across. Just tried to watch on catch up is the same. Virgin Media i want a refund how can this be fixed. Can you tell me when sky will repeat this final episode.
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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DJ MRT
(@DJMRT) reported
from
Sutton, England
It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.
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Geoff Rogers
(@GeoffRogersEU) reported
from
Hersham, England
@virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…
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Brenda
(@joybrenda) reported
from
London, England
@skytv due to Virgin media issues, couldn't watch the final episode of " and just like that" , screen pixated. When will you repeat so I can watch/record. #virginmedia
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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Mitch Manning 💜💙🦁🇺🇦
(@MitchM77) reported
from
Worcester Park, England
@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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Tinders
(@safctinders) reported
from
Worcester Park, England
@virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.
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traymca 💙
(@traymca) reported
from
Worcester Park, England
Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown
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Matt Gardner
(@FuzzyPixels) reported
from
Slough, England
@MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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Jacob Smith
(@JacobWSmith10) reported
from
Camden, England
@virginmedia @skytv can you please sort out the sky sports app. I cannot login in using my virgin media account. It will not load the password page. I don’t really see why it logs me out periodically in the first place.
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traymca 💙
(@traymca) reported
from
Worcester Park, England
@virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan 🏳️🌈🌻💙
(@DomesticBuffalo) reported
@virginmedia I'm a new customer and could access my account when I signed up, but can't remember it and self install is due for delivery soon!
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Danny
(@Danny_RZ7) reported
@virginmedia Thank you for getting back to me. I will write a post on there now. If there’s no luck, can you advise how I can arrange an engineer to visit, that was the outcome of the last call, but the adviser went silent and never got back to me with a plan.. possibly lost connection…
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GurdevB
(@bosscat02) reported
@scousehawkeye @virginmedia A decent router off Amazon might sort your problem Kev. Virgin’s own is just a standard router
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kemo
(@kemo07848751) reported
@virginmedia part one I would like to say a mazzive thank you to john and Richard from the Twitter team . Quick Brief of my problem . My son tripped over a cable that had been left running thru my garden for fiver years . Lots of calls to virgin did nothing.
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JAYBEE
(@JB_x19_x6) reported
@scousehawkeye @eiffey921 @virginmedia How ironic they called virgin but try and **** everyone 🤔
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Block 305
(@scousehawkeye) reported
@Huytontoffee @JB_x19_x6 @virginmedia Some Evertonian you are JP. I thought you’s were all sticking to your principles and not going till he’s out? Bad scab you la 😭
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townswen
(@endstown) reported
Virgin media.. Total let down of a company just when it's time to watch Spain v Italy footy my virgin broadband is f.... D in my area Again.. Absolute garbage 😡
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Manveer
(@manveerM91) reported
@virginmedia That’ll be the third day in a row I’ll spend my time calling and waiting. It is no use saying you are sorry as nothing is being done! I was a Sky customer for over 15 years and I regret moving now. Shocking
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Richard Palframan
(@palf29) reported
@virginmedia Great so you customer service is also to direct to a forum run by members of the public- anything to avoid you actually talking to your customers- what a company!!!
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sven
(@Sven_82) reported
@virginmedia I’m becoming increasingly tired of calling - getting cut off after explaining the issue - nobody calling me back. I’m phoning about moving but now would like to phone about disconnecting given the lack of service. How can I speak to someone?