Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Camden Town, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 9 hours ago |
|
Slough
|
Internet | 14 hours ago |
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Ashtead
|
Internet | 19 hours ago |
|
Hammersmith
|
Internet | 21 hours ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Wembley
|
Internet | 1 day ago |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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John Pritchard (@JohnPeeOfficial) reported from Merton, England@virginmedia goes down more than a brothel worker
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Jack Bremer ⚡️ (@jackbremer) reported from Wandsworth, England@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Chivers67 (@Chivers67) reported from Addlestone, England@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, EnglandJust tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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emma may (@BallardEmmamay) reported from Spelthorne District, EnglandHave you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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emma may (@BallardEmmamay) reported from Spelthorne District, England@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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Izabel Sequeira (@kzrdr2) reported from Hounslow, England@virginmedia hello virgin what is wrong with the Wi-fi. It is down.
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Daniel W (@damawa42) reported from Camden Town, England@virginmedia But your SMS team either a) never respond or b) refuse to help me specifically because they say there are outstanding issues. So, through a combination of a) and b), you never look at my issue. Because there's either always a wider issue, OR you ignore me. Utterly unhelpful.
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HeatherSkipsey (@Heather_Skipsey) reported from Merton, England@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Richard Doré-Boize 🏴 (@Boizey) reported from Leatherhead, England@virginmedia Better but seems to a be a daily issue over the last week or so
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#AlaGuerreCommeAlaGuerre (@YouGetItRight) reported from Hillingdon, England@virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.
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Nicola Taylor (@nicolajtaylor) reported from Egham, England@virginmedia No compassion or help for customers that are struggling! Disgusting attitude!
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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Daniel W (@damawa42) reported from Camden Town, England@lornajane2 @virginmedia Yeah, clearly something wrong specifically with my Virgin kit, or something hyperlocal (cabinet/wiring)... But they refused to investigate my query as there was an outstanding issue until May 5th, and since then disgracefully haven't bothered responding. So can't get a diagnosis.
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Bhavani Vadde (@BhavaniVadde) reported from Wandsworth, England@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔 (@robmesure) reported from Brentford, England@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, EnglandShocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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Sarah Lockett (@sarahlockett) reported from Camden Town, England@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brandon Parkinson (@parkyplays) reported@virginmedia No your service status page shows no issues but everyone in the m34 area is having issues
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MASH69 (@MASHTRON) reported@Markobhoy @virginmedia Abysmal customer service.
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paul woodall (@woodywoodstock) reported@virginmedia your broadband has gone down again!!!!! Very frustrating 😡😡😡
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Rebecca (@mysticalmoo) reported@virginmedia my 94 year old mother’s remote has died, confirmed by your call centre. You can’t get a remote to her quicker than 5 working days? She therefore is housebound with no tv… not great service… disappointed…
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Julie Compton (@joozuk) reported from Bromley, England@virginmedia absolutely sick of the lack of service over the weekend- trying to watch catch up and it constantly crashes, then doesn’t remember where I was actually up to. This isn’t good enough. What is going on? If it’s not sorted asap I’m off to @skytv
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Nathan Harrison (@nathan1harrison) reported@virginmedia This has been an issue since Friday night it’s not good enough
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𝐊𝐢𝐫𝐬𝐭🖤 (@kirsty_gladwyn) reported@virginmedia YOU ARE **** 🤬
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CZΛ (@cazzaparr) reportedThe quality of Sky Sports HD on @virginmedia is frankly awful. Especially compared to the BT HD coverage.
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rachel ward (@rachelward37) reported@virginmedia we booked installation 6 weeks prior to us moving in, we are now 4 weeks post moving in and still no internet! 3 visits no cable fitted and utterly awful customer service is provided every time we call. Still no idea when this will be resolved, just an absolute joke!
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𝐊𝐢𝐫𝐬𝐭🖤 (@kirsty_gladwyn) reported@virginmedia YOU ARE ****. absolute con artists 🤬