Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Kensington, Twickenham, Camden Town, Hampstead, Wembley, Southall, Mitcham, Slough, Hammersmith, Hayes, Addlestone, Fulham, Reigate and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| Kensington |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!
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Nik Hunt
(@NikHunt_) reported
from
Paddington, England
@virginmedia Checked earlier - no faults found on the auto test. Also rebooted router to no avail. Issues affecting both WiFi and cabled connections, as well as the video on demand apps on the TiVo (amazon prime video was slow and laggy)
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Imran ®
(@The_Photographr) reported
from
Southall, England
@britpakgirl @virginmedia I had issues with them earlier this year when working from home. Two days without access. Had to resort to sitting in a coffee shop to try and get work done.
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Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
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Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
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zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
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Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!
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Leigh Van Bryan
(@LeighBryan) reported
from
Camden Town, England
@KadeKinase Ooh @virginmedia are the worst! I got the same email for watching a YouTube video
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mrsbobie
(@lynners2) reported
from
Camden Town, England
@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Pereirinha
(@ProofPlains) reported
@virginmedia I last spoke with your faults team on the 11th of August after yet another of the so-called resolution dates came and went, but was told its only a P4 outage.
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Peter
(@Peter23193138) reported
@virginmedia Your product you combined it without telling us. we have contacted 02 on 3 separate occasions and each time reassured this was done. Even told to destroy card as all business was finished with them but they still want my money!!!! Help as we are going ti trading standards !!!!
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Jools Voice Over ♿️
(@JoolsVoiceOver) reported
@virginmedia Can you sort our speed out? Paying for 326 actually getting 30 Won't answer phone calls Can no longer do a test and book an engineer online No sign of the £25 you were supposed to give back to us Will be complaining about the service and expect a rebate for the months of no speed
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madie
(@madiehzl) reported
Honestly if anyone is ever looking for a broadband provider, NEVER go with @virginmedia. No wifi in any room by the same room as the router, no solution offered. Been promised a call back from managers three times, none of which happened. Been hung up on twice. Made two 1/
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Laura
(@IamLauraKo) reported
@virginmedia We’ve been having a lot of issues with your internet service over the past month. It is regularly cutting out for short amounts of time. Today has been more disruptive where it cut out for 30 mins (you had a status on your website saying you were aware).
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TOM
(@wrigs91) reported
@virginmedia Day three with no internet now!Was meant to be back on at 1210 according to the service checker and now that web page won’t load on any browser. Day three of losing out on business as well.Sure you’ve got an advert saying streaming is the future, I can’t do that can I!! Sort it!
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'Big Al' 🇺🇦
(@living_cheerful) reported
@virginmedia It is. Been going on for ages and no-one is supporting us as customers, just broken promises every time. It is beyond ridiculous now. We are thoroughly fed with it all. No calls back. No resolution.
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S.T.A.R Consultancy and Training Ltd
(@JangKayani) reported
@virginmedia For numerous months now and several conversations and tests with your organisation I have broadband dropping out, slow or buffering. You have cone out and checked but allegedly nothing is wrong. So ask me why am I paying for a service that is not being provided effectively.
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Helen Rogers
(@superhel7) reported
@virginmedia we want to stay with you as customers and want to suspend our contract for a few months whilst we can’t live in our property but instead we have been told no we have to cancel for a huge fee! Why don’t you want to keep your customers?
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StephenDillon
(@smdillon64) reported
@virginmedia my broadband at WN6 8BQ is not working!! Been on website you've acknowledged it's not working, but said wait 23 hrs and see what it's like, before possibly getting a technician out. I haven't got 23 hrs 🤯🤯 I need this for work, and need it working now