Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 12/09/2025 17:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Hammersmith, Paddington, Guildford, Southall, Camden Town, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Redhill and Hampstead.

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City Problem Type Report Time
United KingdomHounslow Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Internet

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia My internet it’s still down and I haven’t got any response...

  • MariaAnnMole1 Maria Ann Mole (@MariaAnnMole1) reported from Kingston upon Thames, England

    @virginmedia you tube is not loading. Seems like a lot of people are having this problem

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia I’ve done everything,still not working

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia There’s no problems on my area

  • HeartSure heartsure (@HeartSure) reported from Kingston upon Thames, England

    @vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia No, each time I go through the online service status route I just get a loop of checking the lights

  • Chihao Steve Tran (@Chihao) reported from Hammersmith, England

    Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @TheBull39 @virginmedia Got exactly the same problem...

  • tbush Tim Bush (@tbush) reported from Wandsworth, England

    @jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult

  • davidwaddelluk David Waddell (@davidwaddelluk) reported from Camden Town, England

    Impossible to cancel @virginmedia contract. Most call centres closed and impossible to find how to do it on website. HELP!!! #ofcom

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!

  • IamBenEvans Ben Evans (@IamBenEvans) reported from Windsor, England

    Don’t buy broadband from @virginmedia 2 years of poor service, topped off with them messing around a name change to extending the contract!

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia It’s not working at all...

  • nicolajtaylor Nicola Taylor (@nicolajtaylor) reported from Egham, England

    @virginmedia No help for your customers who are struggling, disgusting service!

  • povey_zach Zachy P (@povey_zach) reported from Richmond, England

    Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.

  • KateProudman Kat P (@KateProudman) reported from Richmond, England

    @PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!

  • stevekennedyuk Steve Karmeinsky (@stevekennedyuk) reported from Camden Town, England

    Please @virginmedia fix your street cab NW3

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _M155Y_ Kate Welling (@_M155Y_) reported

    Getting through to @virginmedia is impossible. Wait time is currently 4 hours. Shocking customer service level!

  • shitportal Rob (@shitportal) reported

    @virginmedia Just wait until you see the transcript. It's actually getting quite funny. I've now asked 7 times to cancel I think

  • freya_schofield Freya Schofield (@freya_schofield) reported

    Internet connection has been getting steadily worse for the last few days. Now only get a signal if I literally sit in the hallway next to the router. Thanks Virgin Media 🙃

  • EnderChristine Christine Ender (@EnderChristine) reported

    @virginmedia frustrated after hours on hold, being transferred and then cut off when wanting to cancel a subscription - why do you not have an email for such a process!!!!

  • Tina_Cliff Tina Jessop (@Tina_Cliff) reported

    @virginmedia why do you keep hanging up on us? Been trying to cancel since 13th January? 45 minutes on the phone each time and you cut us off when we ask to cancel. Literally spending hours and hours on this!

  • amandacowie Amanda Firth (@amandacowie) reported

    @virginmedia Of course. I told her I wanted to cancel, she kept telling me she’d look into better deals. I said I didn’t want a better deal, I just wanted to disconnect. She told me she’d have to speak to her manager (no idea why), put me on hold for a bit then hung up. Nothing was advised.

  • Acupofteaandab1 Acupofteaandabiscuit (@Acupofteaandab1) reported

    @virginmedia @virginhelp My broadband is slow to the point I’m barely able to work. Have called and option 1 cuts me off ( whichi has reported previously) and option 2 is permanently engaged

  • amandacowie Amanda Firth (@amandacowie) reported

    @virginmedia Are you absolutely kidding me?? Another 30-40 minute minimum waiting time to get my call answered to what, I suspect, will be the same response. Let alone my phone bill!! You should be ashamed that this is the level of customer services you defend.

  • glanford99 Jason kingdom (@glanford99) reported

    @virginmedia Haven’t been connected as you say they pull through has to be sorted first. And back to that… after several days I’m now told it’s delayed indefinitely. No reason given and customer services refuse to contact me, despite several complaints logged online, requesting contact. 4

  • smtm__LFC75 smtm__lfc75 (@smtm__LFC75) reported

    @superscouse82 @virginmedia You should speak to @DaveKong8 - best thing i ever did was leaving Virgin media. It was off more than it was on. Internet went down all the time. TV hit n miss. Awful awful awful.