Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Slough, London, Camden Town, Wembley, Ealing, Southall, Fulham, Paddington, Hounslow, Leatherhead, Hampstead, Greater London, Wandsworth, Hayes and Egham.
| City | Problem Type | Report Time |
|---|---|---|
| Phone | ||
| Wi-fi | ||
| Internet | ||
| Internet | ||
| TV | ||
| Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Bobby
(@bobby_media) reported
from
Kingston upon Thames, England
@virginmedia Getting “network problem” all trough my games and getting insane lag spikes is exactly why I pay £50 a month for some horrible internet, I guess it’s time to switch :)
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia Apparently there are known issues being dealt with. According to your website should be fixed by 1500
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@virginmedia what the hell is happening with the broadband in NW London - service is beyond a joke and has been for many weeks - customer support appalling I’d be better with 2 bean cans and a piece of cord #internetdown #virginbroadband #newproviderneeded
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia AGAIN, my Virgin BB and telephone are down or operating erratically in my area of London W5 1JG. I can't even phone to enquire nor register for credit due to loss of service. This is terrible.
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia second weekend in less than a month without broadband/tv service. Disappointed.
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@Robshaw00 @virginmedia Thank you I have now emailed CEO as both Twitter and phone line are hopeless 😞 Neighbours have been advised outage is likely to continue until 12th - A further week @virginmedia #customersupport #customerclusterfuck more like
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
Virgin Media down since Saturday and EE with intermittent issues in the area today (can barely read Twitter). Universe conspiracy to stop me from working?
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deborah norton
(@deborahnorton1) reported
from
Richmond, England
@virginmedia down again your service is hopeless
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Andrew Lawden
(@tobe2b) reported
from
Camden Town, England
@virginmedia , bad customer service , yesterday , 1hr of my time , 3 x calls , cut off twice , put through to department you said had been closed for an hour , and demanding money for an old paid up contract, to maintain the service .....unacceptable ! How u resolve this
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Alex
(@booshkla) reported
from
Camden Town, England
@virginmedia I’ve been on that website 1000 times in the last few weeks. It constantly says there are issues in the area. When I call the number, I don’t get through to an agent, just an automated system. Is there a direct email address at all? I literally can’t achieve anything right now
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.
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Mahdi 🏴
(@mahdi) reported
from
Kingston upon Thames, England
Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.
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Phil Stacey
(@PhilStace20) reported
from
Windsor, England
@virginmedia Yes still on the phone with you guys. I hope the new house owner’s not reading this as they can use my services to their heart’s content until I can provide a transferable address. Very very poor @virginmedia
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Sarah Merry
(@skmerry) reported
from
Esher, England
@virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia seems to be an issue in Twickenham with broadband. Signal just disappeared. This happens far too often. Your service & coverage is terrible
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Raf_2_2069
(@2069_2) reported
@virginmedia ... retain the communication data related to c part 3 - internet access. I want my information under a lawful Subject Access Request. If you are refusing to accept this then I will be reporting you. @guardian - this is the type of crap customer service @virginmedia provide
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Adam Belfield
(@Adambelly92) reported
@virginmedia Has their been any known network issues last night? All my devices have been disconnected and factory settings restored with my router. Was it a firmware update?
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Simon
(@cheekygobshite) reported
Hey @virginmedia no one answering the phones after an hour on hold, service status page says no problem but my TV is distorted (unwatchable) and broadband not working. Problem in SW4 ?
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John Spencer
(@JohnSpencerTV) reported
@virginmedia SO YOU WANT ME TO CALL, ON YOUR RUN AROUND PHONE JOKE SYSTEM, THE NASTY LYING THIEVING RETENTION GUY AGAIN, THE GUY YOU STATE DIDN'T EVEN DO A COMPLAINT ! AND YOU BELIEVE THE SAME FRUSTRATION AND LIES, RUN AROUND WILL MAKE MY LIFE BETTER !? ARE YOU A COMEDIAN, TROLL ?
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Debbieferrie
(@Debbie07265825) reported
@virginmedia That was 6 days ago! Internet is still bad and I can’t watch anything upstairs through the virgin box in my bedroom that I pay extra for. Not sure really what I pay £65 per month for!! Worse internet ever. I don’t even have movies or sports. Such a rip off!
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John Spencer
(@JohnSpencerTV) reported
@virginmedia AGAIN, I'M NOT MAKING A COMPLAINT VIRGINMEDIA! I JUST WANT TO LEAVE, END CONTRACT. I ALSO DON'T WANT THE LYING THIEVING PHONE DROPPING RETENTION GUY, ARE YOU FOR REAL !?
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Raf_2_2069
(@2069_2) reported
@virginmedia And you will be the reason @virginmedia will be losing a customer today. The absolute crappest customer service I've ever received.
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Jason
(@Jason50150951) reported
@virginmedia Any reason why my hub 3 box is flashing green and not connecting to WiFi? Is it a local area problem or do I need to sort something out?
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Lee Bannister
(@lbannister1994) reported
Less than a week after signing up to @virginmedia I'm leaving, even before the service is active. Crap customer service.
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Chickenwings
(@mayoooooonaise) reported
@virginmedia Hi, I still haven't had this resolved, the text service didn't work. You told me to use a 3rd party that won't handle this situation.