Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Camden Town, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Total Blackout | 3 hours ago |
|
Hammersmith
|
Internet | 19 hours ago |
|
Slough
|
Internet | 23 hours ago |
|
Ashtead
|
Internet | 1 day ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Hammersmith
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Andy Stables (@ansta1808) reported from Kingston upon Thames, England@virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service
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Kung Fu Khinny (@sunflowersoul_) reported from Camden Town, EnglandTwo virgin media dudes came to fix my WiFi last year and I basically had to argue with them to remove their shoes before coming in. I even said u can keep socks on. One straight up just refused. I told him he could stay outside then and he did lmao 😂 so whack
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Declan (@walshi01) reported from Ealing, England@virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self
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Declan (@walshi01) reported from Ealing, England@virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.
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Andrew Stephens (@AndyStephens10) reported from Camden Town, England@virginmedia There is an IT fault on my account that is stopping you issuing an engineer visit to my property. This is what's causing the main problem your IT dept have not fixed the problem they have known about this since 7th March.
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Andy Stables (@ansta1808) reported from Kingston upon Thames, England@virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia
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(((Jon Benjamin))) (@JonBenjamin19) reported from Wandsworth, EnglandI’ve had nothing but excellent service from @virginmedia for months.
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Ciaran McNulty (@CiaranMcNulty) reported from Wandsworth, EnglandThe guy from @virginmedia fixed my network and I’m getting the >100Mbit I pay for. I’d forgotten what good internet was like!
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Andrew Stephens (@AndyStephens10) reported from Camden Town, England@virginmedia I messaged your Text Message service this morning and was told 'we are sorry but our IT dept are still looking into fixing this'. When I said they have been looking into this now for 13 days I received NO REPLY! Back that was at 13.17
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Andrew Stephens (@AndyStephens10) reported from Camden Town, England@virginmedia I reported a fault on my Home Telephone with Virgin Media on 6th March I am still waiting for this to be repaired. Virgin Media are absolutely disgusting for customer service. Don't ever join them!
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Declan (@walshi01) reported from Ealing, England@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
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Ari Gork (@arigork) reported from Camden Town, England@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘
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Declan (@walshi01) reported from Ealing, England@virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests
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Andrew Stephens (@AndyStephens10) reported from Camden Town, England@virginmedia No, there is an IT fault on my account which is stopping a call being raised for an engineer to call out. Your IT people were notified 12 days ago and have still not rectified the problem.That is what is causing the whole problem.
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Anne (@ange1pie) reported from Camden Town, England@virginmedia Thanks - apparently there is a problem in the area.
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Conor Reid ⚒️ (@CnR452) reported from Brentford, England@virginmedia Yes even with a wired connection anyone with Virgin in my area has been having this problem around 9.30pm your WiFi dies and doesn't start working again till about half 1/2 in the morning which isn't acceptable.
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Hadders (@chelsian) reported from Epsom and Ewell District, EnglandLove this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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baffled bint .. (@Marshall5Sharon) reported from Kensington, EnglandOh great... virgin media is down... again
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Francisco González (@frangz) reported from Paddington, England@virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.
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Kim Ronaldson (@rattyliveshere) reported from Guildford, England@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Fahy (@peter1fahy) reportedMy better half is currently on the phone trying to cancel our @virginmedia contract - think I might need to get her the brandy bottle !
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Demon © (@DemonTraitor) reported@Cambslive here's some news... @virginmedia internet down in Waterbeach 😑
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Carlos E. Galvan Paz (@C_GalvanPaz) reportedUK: Virgin Media O2 starts Together Fund to support community charities. #telecoms
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odellykins 💀 (@odellykins) reported@virginmedia right, what about my issue though? i shouldn't have to make 14 calls over 6 days....
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bridgetmck (@bridgetmck) reported@virginmedia I don't use your service. The discussion was about @brooktop68's service, and the fact that the provision has been problematic in my own area for years.
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Venetia B (@vbcatlady) reported@virginmedia Yes..says there are no device issues...as I say it happens regularly for varying amounts of time, has been an issue for quite a while causing my teenage son to become frustrated as he is the one it affects for the majority of the time as I am usually at work
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Lady Dave (@LadyDaveO) reported@virginmedia Is this not said raised complaint?
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Vee (@captain_konica) reportedThe number of cold calls I have to answer from @virginmedia at work is phenomenal, and they are so rude when you tell them they're calling a hospital. its bad enough you're trying to take over our NHS, without wasting our work time too.
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chris henry (@chrishenry88) reported@virginmedia into the third week of awful WiFi , extremely slow sometimes no connection at all , I expect you’ll want paying this month too !
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Radhika Jesani (@missradhikaj) reported@virginmedia This isn’t user friendly at all for me to lodge a complaint. Is there an email address that I can use? Three weeks of no phone line, 8 months with pixelating channels on both TVs, slow internet speed and no one wants to resolve the issue.