Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 01/10/2026 15:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Paddington, London, Wembley, Hampstead, Hammersmith, Kensington, Northolt, Sutton, Ruislip, Ealing, Greater London, Merton, Slough, Ashtead and Fulham.

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City Problem Type Report Time
United KingdomPaddington Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Vibroseis Kelvyn Taylor (@Vibroseis) reported from Egham, England

    Virgin Media is down, so guess I’ll have to spend my leave reading books and playing guitar.

  • nicocary Nico Cary (@nicocary) reported from Cobham, England

    . @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia

  • fabparra fabiano (@fabparra) reported from Brentford, England

    @virginmedia Hey @virginmedia Here i go again Tks for the new hub, the same model as the old one. The HUB was delivered to me but no technician to check the problem and no signal yet. I didn’t have broadband for 4 days, then it came back for 1 and today off again.only. Sorry @LifeInKilburn

  • clogsworth19 Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.

  • fabparra fabiano (@fabparra) reported from Brentford, England

    @LifeInKilburn My karma at moment is a bad service and a horrible customer service experience from #virginmedia 8 days without internet or staff signals

  • whealie Chris Wheal (@whealie) reported from London, England

    @virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.

  • davidjpoole1 davidjpoole (@davidjpoole1) reported from Richmond, England

    @virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.

  • KBaitup Karen (@KBaitup) reported from Kingston upon Thames, England

    @virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?

  • tanvir_siddiqui Tanvir Siddiqui (@tanvir_siddiqui) reported from Hounslow, England

    @virginmedia I have been trying to reach out to call center agent for over 2 weeks now. I was promised from online agent that someone will call me within an hour. That call never came! This is unbelievably poor service!

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Camden Town, England

    @virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia every time we have bad rain, my tv service ALWAYS crashes! Yet you have the cheek to tell me it’s nothing to do with the rain!?!?!? Why do your engineers agree with me then? All the money I pay you for a rubbish service 😡😡😡😡

  • ryandesai Ryan Desai (@ryandesai) reported from Wandsworth, England

    @LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻

  • pompeypaul72 Paul Sexstone (@pompeypaul72) reported from Kingston upon Thames, England

    Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?

  • mansoor_clarke Imam Mansoor Clarke (@mansoor_clarke) reported from Wandsworth, England

    @virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @virginmedia Yeah I pay more for that not part of your service that I’m paying you for every month

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England

    @virginmedia No you probably do it understand the extent of your lack of service. We have been having no internet for weeks and every time we call we get the automated voice saying the line is busy and to call later. 3 WEEKS like this. You guys need to sort this out.

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected

  • clogsworth19 Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • intistic Kev (@intistic) reported

    Hi @virginmedia, not happy, I had a mobile on order that your security team have cancelled without warning because I missed two calls and now the phone is out of stock. Terrible service!

  • Alangiddy25 alan gidman (@Alangiddy25) reported

    @virginmedia why are new customers given significantly better deals than loyal customers ? Yes it’s attracts more custom but you have now lost a loyal customer !

  • zeldadolly triona fitzgerald (@zeldadolly) reported

    @virginmedia Your service is awful. The lady we spoke to was really rude today..we managed to cancel but only after agreeing to pay for another month! Is this how you make your money?

  • ex__wives Ex Wives (@ex__wives) reported

    @johnatcollege @virginmedia Sorry to hear about this, John. If you could send me a DM with your account number and the details of your problem we'll try and get this resolved. :)

  • lusaulworld Lulu (@lusaulworld) reported

    @stevehalluk @virginmedia OMG has no one got back to you yet from @virginmedia ????? This is quite shockingly the worst customer service ever 😱. #virginmedia #virginmediacustomerservice #dreadfulcustomerservice

  • MattJackaman Matt Jackaman (@MattJackaman) reported

    @virginmedia That's who I do talk to. They never seem to be able to help. They are the ones who make promises and guarantees that never happen.

  • MinaMo_212 MinaMo (@MinaMo_212) reported

    @virginmedia Hello. Have you retracted your offer to to support like your colleague did with the offer, where because I did not say Yes at first he said the offer is off the table.

  • faulkles Alexio (@faulkles) reported

    @virginmedia But can still watch TV without issue...

  • JorgeJoanTW JorgeJoan 🏳️‍🌈 (@JorgeJoanTW) reported

    @virginmedia I have been waiting on the phone for 40 minutes to speak to your agents to cancel my contract with you. If signing up took me 3 clicks and 10 minutes, why are you making it so difficult for me to leave?? Just let me leave!

  • NicoleJLSJones Nicole Jones (@NicoleJLSJones) reported

    @virginmedia All of them are not working my downstairs box won’t turn on so my upstairs box won’t work