Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Brent, Camden Town, Slough, Paddington, Walton-on-Thames, Hampstead, Hammersmith, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, Mitcham, and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Brent
|
Internet | 8 hours ago |
|
Camden Town
|
Internet | 12 hours ago |
|
Slough
|
Internet | 13 hours ago |
|
Paddington
|
18 hours ago | |
|
Walton-on-Thames
|
Internet | 18 hours ago |
|
Hampstead
|
19 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
-
André Camacho (@afcamachos) reported from Camden Town, England@virginmedia absolutely unacceptable what has been happening for the past 4 days in the North West London area. In times where so many people DEPEND on having a decent broadband to work from home, your service has been appalling. Customer service non existent it seems as well...
-
Now Hear This (@NowHearThisUK) reported from Camden Town, England@virginmedia Intermittent but at worst was up to 5 times daily
-
William Hawkins (@w_hawkins) reported from Camden Town, England@virginmedia Thank you. Phone customer services picked up straight away. It’s an area wide network issue which is being looked into, still out though.
-
Now Hear This (@NowHearThisUK) reported from Camden Town, Englandafter 6 mths @virginmedia have found the fault causing my router going offline. i have suffered countless calls, 4 engineers, often 5 times a day outage and customer service suggest i just end the contract. my request for 1 month discount is unreasonable apparently. #valued
-
Miranda López (@MiriLopezMusic) reported from Wandsworth, England@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
-
Tim McLoughlin (@timmymc) reported from Merton, EnglandAtrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
-
William Hawkins (@w_hawkins) reported from Camden Town, England@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon.
-
mags (@margarethines1) reported from Kensington, England@virginmedia why’s you automated payment system not working!!!! 😡
-
Jack "interrobang" Bremer‽ (@jackbremer) reported from Wandsworth, EnglandSpoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.
-
Daniel Saunders (@danjsaunders) reported from Guildford, England@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
-
MarkusOreillius (@FrTedCrilly) reported from Old Windsor, England@virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!
-
mags (@margarethines1) reported from Kensington, England@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
-
Daniel Saunders (@danjsaunders) reported from Guildford, England@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
-
Little Yellow Duck (@Littleyellowduc) reported from Esher, England@virginmedia Any known problems in the KT7 area?
-
J Murdoch-Smith (@ItaloMurdoch) reported from Camden Town, England@virginmedia hi - have had a lot internet outages this week (in Camden), currently about 3/4 a day for half hour at a time with huge impact on working from home - please advise what's causing this issue?
-
Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
-
Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
-
MarkusOreillius (@FrTedCrilly) reported from Old Windsor, England@virginmedia Service issues would not affect the box or lack of hd
-
William Hawkins (@w_hawkins) reported from Camden Town, England@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon
-
Olga (@olgabudimir) reported from Wandsworth, England@virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kester Mann (@kestermann) reportedVirgin Media launches 5G on the Vodafone network. Available in 100 towns and cities, for no extra charge. 4G customers stay on EE until end of the year. Presumably though, everyone will eventually transition to O2, once the merger is complete.
-
David Lawler (@DavidLawler13) reportedHaving and absolute nightmare with @virginmedia cut off my services in error saying it’ll take 48 hours to reactivate, then I receive a message asking me to return equipment!? Customer services please sort this out
-
Martin Ramsey (@MRamsey1974) reported@virginmedia They haven’t in three weeks - why should they now? @GavinWilliamson can you ask why @virginmedia aren’t fixing issues and are actively preventing HomeSchooling ? If being a full time worker and homeschooling parent - Virgin now want me to chase them after 48hrs already!
-
gettinflexicomps (@gettinflexi) reportedJust one day I want to come home and not have to hear my daughter tell me the Internet is down.. @virginmedia it’s Mondays the week has just started please don’t ruin my week already! The schools get annoyed at us because the kids are not online but they can’t get online!!! Uggh
-
PointClarke (@PointClarkePC) reportedWhy is it I pay £46/month for 200MB when a new customer can pay less for 500MB @virginmedia ... surly existing customers should be valued more than new ones....what makes them what to stay when you're treated less than those who actually dont give you anything currently?
-
James (@jebartrick) reportedCan someone at @virginmedia please contact me. I have been trying to call your helpdesk for the last couple of weeks to talk about my contract and can never get through to anyone. I give up after about 50 minutes. Today's call got cutoff at 20 minutes. My contract has ended!
-
Matt L (@Brain_Cleaner) reported@virginmedia Well the status checker went from 4pm yesterday to 8am this morning, and is now showing 12 noon today, so not great. My net went down at 11pm Saturday.
-
craig duda (@craigduda1) reported@virginmedia None existent you cut my services off two months ago but weren’t getting any before that . That’s the reason I’ve gone with another company as you weren’t proving me with the services I’ve been paying for. All I want is to cancel the contract and not be charged
-
Carol Louise (@ms_carol_louise) reportedTrying to reach anyone at Virgin Media is impossible. Happy to take your money but when there’s a problem reaching anyone by phone is impossible. Please don’t blame Covid, other businesses have overcome these issues admirably.
-
Jon W (@JonWill47124708) reported@virginmedia why am I paying £16 more a month than a new customer for my broadband package, when I've been a customer for almost 3 years????