Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Guildford, Paddington, Southall, Slough, Ealing, Hounslow, Carshalton, Addlestone, Sutton, Hammersmith, Dorking, Camden Town, Walton-on-Thames and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Guildford |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia Yep. Service down. Problem in area. It happens so often it’s a joke.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.
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Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
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Hannah Dodd
(@hdoddles) reported
from
Merton, England
@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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Andyy 🇪🇺
(@andyyoung2) reported
from
Wandsworth, England
Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.
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Amber 🌸✨
(@AmberMcGough) reported
from
Kingston upon Thames, England
@virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’
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Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia @NeilWBallingall HELP!!!!!!!!!
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia Also the outage is not shown on the virgin media website which continues to claim there are ‘no known issues’ in my area - a clear falsehood
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tilak😎
(@tilak2) reported
from
Richmond, England
@virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JB42
(@Doffylad) reported
@DylanCoffey2002 @virginmedia Twice in a week our has been down it’s a joke. Especially the money they are asking. If I missed a payment there would be hell to pay.
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Ibby
(@ibbybroccoli) reported
@virginmedia Hiya, just wondering if there is an area outage in Huddersfield/West Yorkshire? My internet is "connected but no internet", been down for half an hour, tried rebooting the router with no success. Thanks, Ibrahim.
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Sarah Coates
(@sarah_coates) reported
@virginmedia would love to stop receiving texts about an account I don’t hold and how they are having their service stopped and payment will be manage by a debt recover agency. I do not have a vigil media account! Please stop! Pretty sure breach of GDPR
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Lauraine Hannah
(@weegiebug) reported
@virginmedia why am I having the issues with your services in South Lanarkshire - wifi & tv keeps dropping
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TF
(@FoneThomas) reported
@fossildotty If they @virginmedia treat you like this then you should cancel and maybe go a different provider.
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🌿Rani Kaur🌿🎧
(@Rani_kuk) reported
@virginmedia is down in my locality. I'd like to know what is happening.
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Doris F Sievers
(@fossildotty) reported
Just spend 50 minutes plus on the phone with Virgin Media. Was transferred 3 times to different departments and all because I wanted to alter my package & remove the tv extras I have never used.
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Joseph ※
(@Joseph_HTMP) reported
@virginmedia been on hold for an hour trying to cancel my account. Been bounced from dept to dept and then hung up on when I said I didn’t know my password. No option to do it online. If this isn’t sorted I’m just cancelling my DD and bunging it all in the bin.
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James Findlay
(@JamesFi52491280) reported
@virginmedia @virginmedia I don't agree that it is not an issue with your equipment. I have no idea of the chnages and restriction that you make for VPNs. I don't know if virgin have decided to block MS Teams or certain VPNs. Hence why I am asking the question here?
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Pat Johnson
(@sooty13whu) reported
@SkyUK absolute ripoff no loyalty @virginmedia it is then. Can’t believe such poor customer service. #ripoff