Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Wembley, London, Northolt, Richmond, Hampstead, Redhill, Mitcham, Hounslow, Paddington, Wandsworth, Hayes, Egham, Uxbridge and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| Wembley |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Northolt |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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Natalie
(@WhoOrderedRice) reported
from
Kingston upon Thames, England
@urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia 4 days??!!!! What about 2 people doing home office?! Is Virgin Media pay for it?! I understand technical issues happen, but I don’t understand incompetence to deal with problemas. Virgin Media is a expensive service and it’s unacceptable this lack of good service to its customers
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been here 10 days .. I’m paying for a service that you are not providing whilst trying to work from home . Please just provide that rather than promised and vague fix it dates
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Paul
(@paulpavli) reported
from
Slough, England
@virginmedia All this was done yesterday, no help. Would like to chat to someone to discuss the router. Funny thing is prices have just gone up and we have the worse coverage ever!
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Philip Collins
(@PhilipCollins24) reported
from
Richmond, England
@virginmedia I am at my wits end with your awful service. I can’t get an answer by phone or online. I’ve had a faulty TV box replaced with another faulty box & when I eventually got thru to someone they’ve shutdown 1/2 of my channels.
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Amy Cronin
(@amycro95) reported
from
Wandsworth, England
@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Paul
(@paulpavli) reported
from
Slough, England
@virginmedia Been trying to speak to someone the last two day. Was told yesterday (when I did get through) that broadband was ok ( clearly it wasn’t) and that someone would escalate and call back today... No call today and broadband slow and intermittent again, has been for 4 weeks now, help!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
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Jawwad Ahmed
(@JawwadAhmed01) reported
from
Wandsworth, England
@virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Iron Lungs
(@IronLungs15) reported
@virginmedia Managed to do a full re-boot on the modem and still having same issues - when trying to run online games the issue persists. Example would be Modern Warfare, it stays on the load screen then disconnects giving an error code that references poor or unstable internet
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Brian Reid (Microsoft 365 MVP)
(@BrianReidC7) reported
@virginmedia On Thursday when I arranged the call out I had a choice of Sat, Mon or Tues. I picked Sat because it was first and the broadband service you are providing me is dire. Therefore on cancellation you should have given me the next working day and not put me to the back of the queue
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Alex
(@devAl3x) reported
@virginmedia I plugged it in to the wall and followed the steps in the manual, so attached the network and coax cables. By activated so you mean did the set up process finish? The light did not stop flashing white, left for well over the 30min timeframe specified in the manual.
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JuicyJames
(@JuicyRJames) reported
@VodafoneUK make your signal work on the tube in London imo. Team up with @virginmedia and get internet on the underground
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Matt Grady
(@MattTG79) reported
@virginmedia Once more, shocking service from Virgin. Hung up on my 2 call handlers in a row. And get a supervisor who can't do anything and really doesn't care. So do you actually care about customers? Cause you've lost this one. #awfulservice #virginmedia
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DeafonicsStudio
(@deafmade_stuff) reported
@Bluesmachine100 @JimSterling @virginmedia That sounds amazing, what's so bad about those speeds??? BT gave us 2mbit DL and 0.whatever UL for 60 quid for the last 20 years. I do not believe BT will ever be very good when Sky gave me 20mbits DL for 25 quid. John Lewis is 30+mbits DL and like 10UL. Dunno the price.
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Iron Lungs
(@IronLungs15) reported
@virginmedia I've no idea this issue started about 2 days ago - it was absolutely fine before hand and was gaming online np. Im not sure which category ethernet cable Im using atm but can pick up a Cat5e np, just odd how it was fine earlier in the week which makes me think cable is fine :(
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Whitton Community Big Band
(@BigBandWhitton) reported
@virginmedia Yes I did receive a tracking number and I have supplied it to you many times via the online help you have directed me to again. I need a direct senior help contact who will fix the problem and track the fix to make sure it happens. You need to stop using Yodel too
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Sarah Raphael Balme
(@5Raphaels) reported
@virginmedia Men have been coming for an hour or two a day but are failing to fix it
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The Bearded Hound
(@BeardedHound) reported
@JimSterling @virginmedia Don't know why people go with virgin. They throttle your speeds at peak times and let's jot forget that Richard Branson sued the NHS so **** him.