Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/23/2026 08:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Wembley, Hammersmith, Southall, Woking, Merton, Paddington, Sutton, Hounslow, Leatherhead, Hayes, Guildford, Hampstead, Slough and Camden Town.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomWembley Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.

  • laaqpr Lynne Arnett (@laaqpr) reported from Hillingdon, England

    @ArnettCharlie @SpaQPR @virginmedia It’s a joke!!No customer loyalty

  • Flissej Fliss James (@Flissej) reported from London, England

    @virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia broadband really slow and on and off yet your checking service says nothing wrong

  • chrishampson Chris Hampson (@chrishampson) reported from Richmond, England

    @virginmedia is down. Area 3. Please fix ASAP.

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for

  • camisyfl camisyfl (@camisyfl) reported from Camden Town, England

    Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers

  • Superspin63 Superspin_63 (@Superspin63) reported from Camden Town, England

    @virginmedia Spoke to tech support last night. All sorted 👍

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    @virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated

  • alicebees1 Alice (@alicebees1) reported from Esher, England

    @virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.

  • alextrickett Alex Trickett (@alextrickett) reported from Ealing, England

    @virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.

  • djspeedy34 Hussey FM (@djspeedy34) reported from Kingston upon Thames, England

    @virginmedia is very bad

  • vickyross06 Vicky (@vickyross06) reported from Hillingdon, England

    @virginmedia been without broadband and TV since last night 😡 Rang up.... they said intermittent problems.... hmmm nah completely off since 19.30.

  • ShahlaaTahira #OddMotion (@ShahlaaTahira) reported from London, England

    .@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬

  • aline_diaredo Aline (@aline_diaredo) reported from London, England

    @virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact

  • laaqpr Lynne Arnett (@laaqpr) reported from Hillingdon, England

    @SpaQPR @virginmedia we’re still waiting for a customer service manager to reply been waiting since 28th February

  • waz676 Wasim Khan (@waz676) reported from Hounslow, England

    @virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nolsw Nolan Wilde (@nolsw) reported

    @virginmedia Your service checker said no issues so I’m confused if you know about it

  • MrCJCalvert CJ (@MrCJCalvert) reported

    @virginmedia Rang your UK customer services & the automated line to report it but no one has been out it’s very dangerous plus it’s torrential rain & lightening is forecast

  • DebraDommen Debra Dommen (@DebraDommen) reported

    @EmmaJaneRD @BBCRadio4 @VodafoneUK Shocking, Virgin Media just as bad it took 4 telephone calls of talking to 'robotic' humans before they stopped contacting my Dad after he had passed away. They then wrote to him about a complaint he hadn't made it was deeply upsetting these organisations are a disgrace.

  • Katy_Louise1 Katy (@Katy_Louise1) reported

    @virginmedia hi, I'm not able to make calls or use 4g on my phone. A new contract started today but I am not due to receive the new phone until next weekend. Can you help please?

  • MikolajczykPete Pete Mikolajczyk (@MikolajczykPete) reported

    @virginmedia It says no known issues but when we call the service desk we get a message telling us there is a problem in our area and you are working to fix it. 5 days later still the same. When will it be fixed?

  • Ofcom Ofcom (@Ofcom) reported

    @Gunner1985 @virginmedia Hi Teas, the cost of calling an 0845 number is made up of an access charge to your phone company, and a service charge set by the company you're calling. Organisations should include the service charge where the number is presented.

  • Breadosity Breadosity (@Breadosity) reported

    @virginmedia ur wifi is **** im literally ethernet connected to ur box and i get ******* nothing 🤡

  • GregorJClark Gregor Clark 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@GregorJClark) reported

    @virginmedia That’s what I did earlier & had to hang up. Is there any way you can DM me a working link to a chat session? I don’t have the energy for half an hour of hold music.

  • TrulyMarkCooper Told You So (@TrulyMarkCooper) reported

    @virginmedia Our broadband has been poor most of the week, hopeless today, despite resets. Is there a known problem in CR8 area?

  • jinny661 Jeanette Pace (@jinny661) reported

    @virginmedia I need to speak to someone in customer services re my early termination charge.