Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hayes, Redhill, Leatherhead, Southall, Guildford, Slough, Hounslow, Mitcham, Merton, Greenford, Hampstead, Greater London and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Total Blackout | |
| London |
TV |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav
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Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Bronwyn MacDonald
(@BronBron283) reported
from
Merton, England
@virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
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Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog
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Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
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Louis Houghton
(@Louisblack) reported
from
Wandsworth, England
@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
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Richie Berryman
(@richie_b_80) reported
from
Richmond, England
@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.
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Madhan
(@followcbv) reported
from
Richmond, England
@Ceryslynda @virginmedia Same problem
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Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.
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Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a
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sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ilija riazancev
(@iilja777) reported
@virginmedia is an awful mess. Internet isn't working properly for a week now. No one wants to sort it out but they are the first to withdraw 65 pounds for your account monthly
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perfectly polished
(@perfectpolished) reported
@virginmedia Raised complaint several weeks ago no response. Chased up. Tried numerous times to contact you via social media, WhatsApp, and online website chat. Tried frequently to call customer service team no one is interested. Incompetent, unhelpful and unprofessional staff. Poor comms.
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Molax Chopa Tribe Ldn.
(@MolaxCho_pa) reported
@virginmedia sort out the internet issues please! Its been since 2.30am and still no internet!
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Tryingtomummy
(@tryingtomummy) reported
@virginmedia Hardly ASAP when over a week later I've still not no TV! And yet you still expect to be paid and increase the charges but fail to provide the service. No communication either. Think it's time to take all our business elsewhere. Disgusting.
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Weemoo🕊🌻🌿
(@weemoo108) reported
Hi @virginmedia I was just called by Maya at 02037436965 saying she's from VirginMedia and wanting to offer me a 'loyal customer discount'. She knew I changed the package last Friday but wouldn't go further without asking for characters from my security password. Legit or no?
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Baz
(@baz_007) reported
from
Chadwell, England
@virginmedia Are you having outage issues today ? Unable to view websites and can’t get through to technical support we have a leased line
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__abigailrhodescoles
(@__abbierhodes) reported
Paid £30 of my bill on the 8th, you’ve added £25 service fee on top of my bill for something that should have been done at set up (which STILL hasn’t) I got told this £25 wasn’t going to be placed onto my bill due to a fault on your side @virginmedia
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Walty Pic
(@walty_pic) reported
@virginmedia extremely poor customer service fro #Emily from the Retentions Team Refused to offer a solution. Refused to escalate to a supervisor. Refused to give her FULL Name.
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Chargrilled
(@ChargrilledFrog) reported
@virginmedia I really hate your pressure sales tactics especially from some salesman who can barely speak English. It's irritating and makes me wonder if being a customer of yours really worth it.
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David Sugden
(@SugdenDavid) reported
@virginmedia Not good enough - lead me to believe that I wasn’t having an increase, passed my free cancellation date and then did this, terrible service #frauds