Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Fulham, Hammersmith, Uxbridge, Hounslow, Ealing, Southall, Paddington, Richmond, Wembley, Woking, Northolt, Hampstead, Redhill and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Fulham |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia Yep. Service down. Problem in area. It happens so often it’s a joke.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia The service fault is still a thing, been more than 24 hours now. How long is it going to be? Your website keeps pushing the estimated time further.
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia more than 12 hours without service today. Are there any updates for NW3?
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Andyy 🇪🇺
(@andyyoung2) reported
from
Wandsworth, England
Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.
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Hannah Dodd
(@hdoddles) reported
from
Merton, England
@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.
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Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia @NeilWBallingall HELP!!!!!!!!!
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.
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tilak😎
(@tilak2) reported
from
Richmond, England
@virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?
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David “Still Not the Footballer” Wheater
(@DavidWheater) reported
from
Richmond, England
3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.
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Craig R 🇹🇩🌹
(@craigr98_2016) reported
from
Hillingdon, England
@virginmedia I made a formal complaint against your company and was told 28 days I’d get a response - it’s been longer than that, what can we do to get my complaint moving?
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liam🐺🟠⚫️
(@LiamBerry20) reported
@virginmedia It’s been terrible
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Illy Mus 💙
(@illymus) reported
@virginmedia Shock,horror just received ANOTHER text message. I am actually disgusted with the service now. How I wish I didn't have so long left on my contract. Anyone reading this DO NOT GO WITH VIRGIN MEDIA
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Steve Davis
(@totalinterior1) reported
@virginmedia Wow, and my engineer visit has been cancelled. Great👍 fantastic service 😡😡 What a complete joke.
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Sarah Corrigan
(@sarahcorrigan) reported
@virginmedia Please, can you make a reason adjustment and just let us email the complaint to you?
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Sarah Corrigan
(@sarahcorrigan) reported
@virginmedia I also asked them when to send my evidence and all the transcripts of the WhatsApp, text and attempt to get help from the dedicated accessibility number
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Euen Herbert #Windrush #HostileEnvironment #FBPE
(@LaserMike) reported
@virginmedia My broadband has been crashing out periodically since November. My children became even more frustrated on Christmas & boxing day as they could not watch nextfilx or prime video the router/modem kept on crashing. Then u expect me to pay for this deplorable service #virginmedia
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Sarah Corrigan
(@sarahcorrigan) reported
@virginmedia This is just like the last two weeks, the customer is 70, with cognitive disabilities. Do you have any idea how hard this is. She is getting very distressed as she is giving me all the correct details!!
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Navinder Kaur BSc MSc
(@navinderkaur) reported
@virginmedia Yes, I have done all the checks, spoke to you this morning , who after several resets made no difference, had to change the hub3 to a modem and use an old router which provides a bit more stability but lesser bandwidth. Have to wait three days for an engineer, unacceptable.
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Sarah Corrigan
(@sarahcorrigan) reported
@virginmedia I’ve tried using the web form but it doesn’t recognise my details. This is one of my complaints that the customer set an email address years ago and doesn’t know it. I gave the email address I’d registered but it seems not to have worked
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Boasty
(@SonofMort_) reported
@virginmedia Can you provide an ETA on when you'll fix your internal DNS servers? The fact your service status checker says everything is fine is a joke.