Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 12: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Hayes, Hammersmith, Hounslow, Ealing, Guildford, Paddington, Wembley, Hampstead, Kensington, Northolt, Sutton, Ruislip and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Wandsworth |
Internet | |
| London |
Wi-fi | |
| Hayes |
TV | |
| London |
Total Blackout | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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Mustakim.
(@Mustxkim) reported
from
Brentford, England
@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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Timothy Firmager
(@timmy_uk) reported
from
Camden Town, England
@virginmedia hi, i’ve been getting broadband of only 60% of the package speed I am paying for, since I joined. I called call centre last week and no resolution. Please help
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
@virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.
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Richard Knott
(@reknott) reported
from
Burnham, England
Just been cut off after being on hold for half an hour to @virginmedia to chase my complaint that they haven’t responded to. Poor broadband speeds, poor connectivity and poor customer service. Shocking
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia @Ofcom please could you advise how I can make a complaint about @virginmedia been going around in circles on the phone, web and text with them and no resolutions.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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🎤Toby Gilles🎤
(@tobygilles) reported
from
Paddington, England
Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah
(@0osScreamo0) reported
@virginmedia WiFi down. The "check area" page says there are no local issues but when I run a test it says there are local connection issues. Bl5. Any idea if this is being looked into?
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Max James Tolhurst
(@mjtolhurst) reported
How am I still waiting for @virginmedia to sort out my connection to my new home when they have admitted they caused the problem in the first place?? Cannot be passed through to another department - surely there is a limit to how many times you can be transferred!?
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Roo🌈💙💖👨👩👧👧😻🐶🦋🐛🐞🐝🌺🌻
(@rooconroy) reported
Why @virginmedia are you charging me a cancellation fee over £90 when it's you that can't provide your service in my new house!!!!!!!
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Saul Grist
(@Saul_Grist) reported
It would be great if I could speak to someone in your technical support team who actually is skilled enough to deal with my issue and not read from a script @virginmedia
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Tom Bousfield
(@Bousfield2Tom) reported
@virginmedia I have the matix package. I didnt even realise how you did channels that werent HD. How many days do i have to cancel please as i cant carry on watching channels like this. I have checked other channels and they work fine so must be because not HD
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Greenway Landscaping
(@paulmclarke79) reported
@virginmedia Yes I can login to the app fine but cant login to TV go Says suspended
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Steve
(@S_t_e_v_e_P_) reported
@virginmedia Having just spoken to the disconnections team, I now understand why VirginMedia hasn’t bothered to fix my email problem- apparently it’s not part of the “contract” and thus you’re under no obligation to provide the service!
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Kieron Griffin
(@donnykebab1972) reported
@virginmedia Again, I am using it as a record of how rubbish the service has been.
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make Bobby Moore a Sir ⚒
(@mickyginn) reported
@virginmedia Thanks for responding but that is very poor by Virginmedia, shocking customer service
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Jonny
(@thetrainfiasco) reported
@virginmedia is there an outage in dun Laoghaire/Glenageary? Our modem has been offline for an hour now. Only just reconnected but everything says no internet