Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Southall, Merton, Slough, Greenford, Hampstead, Greater London, Camden Town, Wembley, Paddington, Ashford, West Byfleet and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
||
| London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Rupa Grahame
(@RupaG) reported
from
Merton, England
@virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia just advise this is my 30 day notice period for the work to see ... I have tried to call but all I get is harassed by one of your idiot staff in India who teally have no clue!!! My direct debit will be stopped in 30 days and I will finally be free of you!!!
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Wendy Rochester
(@Wendy_Wo_Wo) reported
from
Southall, England
Sure @usainbolt would be proud to be associated with such a shabby service! Exactly why I left @virginmedia for their poor customer service & horrendous pricing! 😡
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia Just to advise I have given my 3 days notice ... I do not have the time or patience to deal with your appauling customer service or incompetence any longer .... I recorded my notice and as of 30 days I will be cancelling my DD .... finally rid of your awful company!!!
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Thiago Saraiva
(@THSARAIVA) reported
from
Camden Town, England
@vmbusiness @virginmedia outage in your services again. I'm trying to break my record of 3 consecutive days without problems. No lucky
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Alistair
(@shplendid) reported
from
Merton, England
@virginmedia Just gone off again. Truly terrible reliability. I can’t spend so much time ringing you up, checking status, rebooting and replacing routers. Merton is going to be one of he first places in the UK for FTTP. It’s going to be great to have a reliable broadband.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
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Regalo London
(@RegaloLondon) reported
from
Merton, England
@virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia I have called 3 times today and given up twice and got thru after 10 mins 3rd time. I gave all info only to be now told they are not the department I speak to despite you giving me the nbr and options to use!!! I am not holding to them speak to yet another person ... AWFUL!!!
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Nick 235
(@music235) reported
from
Brentford, England
@virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia The silence is deafening ..... but then there must come a point where even @virginmedia themselves must be aghast at how utterly dreadful the service is they provide to their customers!!! No words !!!
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Alistair
(@shplendid) reported
from
Merton, England
I have had the most useless IT support from any company in all of the years I’ve been doing tech. @virginmedia wow. I finally got my connection back after several outages but because it’s now back for now, you won’t elevate the issue. Time to go...
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
Anyone considering going with @virginmedia ... DON’T!!! Possibly the worst company I’ve ever dealt with, incompetent, rude, shambolic are just a few words that spring to mind. Broadband is terrible but in 30 days I’ll finally be rid of them!!!
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
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cristina abriani
(@CHICcaFSR) reported
from
Wandsworth, England
@virginmedia goes down at least once a month 🤯 #wasteofmoney @ITV #itv #down
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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laurat
(@laurat14818467) reported
@virginmedia I have been ringing at 8 but still no avail. Yet still I’m trying to do this around shift work! This is shocking service
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Matt
(@Matt_Mark2) reported
Hi @virginmedia. Seeing as you've made it completely impossible to contact anyone by phone, thought I'd try this. Just wanted to know how you'll be compensating me for loss of earnings whilst you're not providing the service I pay for?
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Mike
(@bristolmike69) reported
@virginmedia Again... 5 days do you not think I have already done that! Looks like media team over staffed and the team that answers complaints are under staffed.. very poor service
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Maggie
(@MaggieH_UK) reported
@virginmedia #broadband is currently shite and my @EE #4G is being shite as well. I mean I know it’s 21st century problems but it’s bloody annoying when I’m accustomed to (and PAYING FOR) continuous internet access.
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martin kelner
(@martinkelner) reported
On @tSHandJ with sport on TV if @virginmedia pulls its finger out & reconnects me. Sadly unable to watch opening ceremony of Winter Olympics thanks to piss poor @virginmedia so all will be able to review is Neymar series on Netflix.
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Jimmy Hampson
(@jimmy_hampson) reported
@jeffdance1 @virginmedia Only this past week? You lucky and Jeff, ours has been doing that for about 8 months now, counting down the days until I can cancel my contract and going elsewhere.
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Kim A Bayram
(@AkinBayram) reported
@virginmedia The area has been down since last night but your only saying internet & tv our phones are down I reported it but the lady didn’t seem to understand
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Benedict XXV
(@BenLamedica) reported
@virginmedia Not investigating, it was completely diagnosed as a utilisation issue by 2 engineers. I know Virgin can track usage over the last 72 hours and it's been unuseable for almost a week straight, whatever you're checking is incorrect.
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Peter Barnard
(@MightyWhites77) reported
@virginmedia It's completely unacceptable, and the generic bullshit replies do not help at all. So tell me..... how am I supposed to cancel this contract....
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Kim A Bayram
(@AkinBayram) reported
@virginmedia As people are using their phones I’m even having issues with my mobile internet