Virgin Media outages and service status in Sunbury-on-Thames, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Sunbury-on-Thames, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Apr 7, 6:40 PM GMT+1.
- Internet (88%)
- Total Blackout (6%)
- Wi-fi (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Wembley, Hammersmith, Slough, Wandsworth, Ashtead, Camden Town, Tadworth, Redhill, Kingston upon Thames, Brent, Brent, Paddington, Walton-on-Thames, Hampstead, and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley
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Internet | 2 hours ago |
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Hammersmith
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Wi-fi | 9 hours ago |
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Hammersmith
|
Total Blackout | 9 hours ago |
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Hammersmith
|
Internet | 19 hours ago |
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Hammersmith
|
Internet | 22 hours ago |
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Hammersmith
|
Internet | 1 day ago |
Nearby cities with recent reports
12 recent signals
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Ronnie De Guzman (@RonnieD88779995) reported from Hounslow, EnglandI upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Hardik Shah (@HardikVishna) reported from Richmond, England@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Adam Dolphin (@itsmeinleek) reported from Redhill, England@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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🎤Toby Gilles🎤 (@tobygilles) reported from Paddington, EnglandAnyone else having an issue making calls on @virginmedia mobile? Is this a known issue?
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Christian Hose (@CPH83) reported from Wandsworth, England@virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?
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Johnnyplanted (@Johnnyplanted) reported from Hillingdon, England@virginmedia Hi @virginmedia unfortunately this text link doesn't work. Have given up trying to get through by phone. My DD has been cancelled, so please get in touch to resolve.
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Timothy Firmager (@timmy_uk) reported from Camden Town, England@virginmedia hi, i’ve been getting broadband of only 60% of the package speed I am paying for, since I joined. I called call centre last week and no resolution. Please help
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Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help
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Criney The Duchess of Brixton🧚🏾♀️ (@CrineyInsalata) reported from Hounslow, EnglandI know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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Richard Knott (@reknott) reported from Burnham, EnglandJust been cut off after being on hold for half an hour to @virginmedia to chase my complaint that they haven’t responded to. Poor broadband speeds, poor connectivity and poor customer service. Shocking
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Mustakim. (@Mustxkim) reported from Brentford, England@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet
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Tel (@2pintsuk) reported from Redhill, England@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Andy Routledge (@drewalmighty) reported from Egham, EnglandHey, @virginmedia, your customer service is abysmal. After being told you can’t install an internet connection until end of the month at my fiancé and I’s new address, you then hang up on us three times when we try to cancel our subscription. Feels like you’re running a scam.
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Daniel Saunders (@danjsaunders) reported from Cobham, England@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Steven Wilson (@swilsonnews) reported from Wandsworth, England@virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.
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Steven Wilson (@swilsonnews) reported from Wandsworth, EnglandSurprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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Ricardo Motti (@RMotti) reported from Richmond, England@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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esantiw (@Santosh_mtiwari) reported@virginmedia trying for last one week to cancel the contract and being shuttled from online page to page , driving to a number to call and that number keeps me on hold for hours , get connected , tells me that I am being connected to disconnection and drops. Feels Held to ransom
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Edel (Boles) Jones (@Edelmbo) reported from Ballynacarrigy, Leinster@virginmedia There is no home on the remote. And I can’t see network in the settings?
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Craig (@Craig12118981) reported@virginmedia There isn't anything to dicuss investigate any more I have spent neakt a month trying to sort this and the problem has existed from the 01/12/2020 I will wait for the deadlock letter and escalate it from there. I am absolutely gobsmacked and appalled with Virgin
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Andrew Broadbent (@andrewbroaders) reported@virginmedia Do you have any more options for me than to just wait until I experience the issue on Monday and then call the 0345 number to try to get someone to review the logs to diagnose the issue? Any help you can offer would be gratefully received :-) (5/5)
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Josh wade (@JoshRevelations) reported@virginmedia please sort your broadband and customer service theyre both shocking.
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CJ (@ThePapaJazz) reported@virginmedia I'm wondering is the problem that I haven't had Virgin Media installed in my property yet? Am I able to watch it via app until it's installed in my home?
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lisa murphy (@LisaMurphy67) reported@virginmedia Hi I am on hold still engineer was useless you guys gave me a date of 18th then 22nd still not fixed edgier said it was a complex network issue
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Paul Roberts (@Pjdroberts) reported@virginmedia Yes everyday i have issues with the internet connection. One minute everything runs fine, next minute video calls freeze and webpages become very slow to load
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jemima (@Jemima_jess) reported@virginmedia Or it may be never going by experience so far
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Andrew Broadbent (@andrewbroaders) reported@virginmedia Also, your customer service is so much worse than BT, who sent an engineer to fix my Mum's broadband issue in 48 hours. I know there's a pandemic happening, but people have been working from home since last March so with respect I don't think you can use that as an excuse. (4/n)