Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 03/06/2026 13:30

March 06: Problems at Virgin Media

Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Kingston upon Thames, Camden Town, Hampstead, Uxbridge, Hammersmith, Northolt, Fulham, Hounslow, Ealing, Southall, Paddington, Richmond, Wembley and Woking.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • AllyThornton Alison Carter (@AllyThornton) reported from Kingston upon Thames, England

    @virginmedia any idea on what is happening in the Kingston Upon Thames area or how long it’ll take to resolve? Impossible to WFH right now. Previous issues with your service makes me worried!

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginmedia your engineers just left, created a problem, they weren’t even working on my property and just left. I can’t phone you because that’s not connecting? There’s no cable and no internet and I’m in the middle of my Classes and no internet!! I am not happy

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia No change to devices being used, it starts to slow down from 500 to 30 between 9-11pm then nothing at all for around 30mins then back up.

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔

  • Mark_Phillips66 Mark Phillips 💙 (@Mark_Phillips66) reported from Camden Town, England

    First morning back at work, and true to form #virginmedia have underlined their uselessness with no broadband in NW5. They want to increase prices, yet do not provide a decent service - how am I meant to #workfromhome ?

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia Today it’s back to normally, but tonight it will most likely go down again, since this has been the trend since Xmas eve

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginhelp @Virgin @virginmedia How can you come to do an install on another property and affect a different property and then leave without saying a word or checking they have service knowing full well you knocked out their service.

  • Mike_E_Neale Mike Neale (@Mike_E_Neale) reported from Hillingdon, England

    @virginmedia Thanks for responding. My wife and I need several different proofs of address for a visa application so we really need it written down. Is there no way this can be produced?

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginhelp @Virgin @virginmedia The engineers were prepping to put in broadband upstairs I now have wires left hanging out the front box, no broadband I cannot get through on the phone and in my media offering an appointment on the 13th! I was in the middle of work! They need to return my service, immediately

  • StephenBLowe Stephen Brian Lowe (@StephenBLowe) reported from Kingston upon Thames, England

    @virginmedia internet has gone incredibly slow over the past 24hrs around the Kingston area. Any reason why?

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them

  • sturooo Stuart Ross (@sturooo) reported from Guildford, England

    @virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract

  • Mike_E_Neale Mike Neale (@Mike_E_Neale) reported from Hillingdon, England

    @virginmedia I have managed to add my wife's name to our electricity & water bills without a problem & know it is possible with other companies. It must be possible - it is perhaps just the choice/policy of Virgin to not allow this. Is there an email/tel I can contact to take this further?

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off

  • Mark_Phillips66 Mark Phillips 💙 (@Mark_Phillips66) reported from Camden Town, England

    @virginmedia That just repeats previous fault message. And ironically asks me to go to the website to check status. All I want at this point from @virginmedia is an estimate of when this will be fixed (I know u can’t fix it)

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    Bizarre help bot from @virginmedia - do you really think it's acceptable to ask for my bank account sort code when verifying my details?! How about you... just don't ask that.

  • brianging Brian Ging (@brianging) reported from Ealing, England

    @virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Laica23 Laica (@Laica23) reported

    @virginmedia The number is of no use to me, I'm trying to report to you that there is fraud going on and you are doing nothing to help at all, I'm sorry, but you are doing nothing so far

  • Cathy59 Cathy 🇮🇪☘️🏴󠁧󠁢󠁳󠁣󠁴󠁿 #JohnsonOut60 (@Cathy59) reported

    @virginmedia Help me with what telling me a contract with virgin media means nothing

  • marcuscpatrick Marcus Patrick (@marcuscpatrick) reported

    @virginmedia Then, when I went to book an engineer - I can't get one till next Friday - a whole week - do you think this is acceptable? You leave a customer with a wholly unacceptable service since 15th Feb and now I've got to wait another week. It's fraud - you're charging me for a service..

  • marcuscpatrick Marcus Patrick (@marcuscpatrick) reported

    @virginmedia Not at all. I wasn't allowed to speak to anyone yesterday, to explain why I needed an engineer (it's weak signal from the box - as explained the last time the engineer supposedly fixed it). Instead, I was sent a text. I had to wait 24 hours to be told that yes I need an engineer

  • marcuscpatrick Marcus Patrick (@marcuscpatrick) reported

    @virginmedia Virgin media to my worst enemy. You charge customers for a pitiful service and then make it as difficult as possible to obtain a resolution - a complete shambles. So I want to be released from contact immediately & if you won't agree, then I'm complaining to ofcom.

  • cammyboo Penny BartlettOBoyle (@cammyboo) reported

    @virginmedia ........ 4 home visits from engineers, numerous calls trying to resolve, more attempts online and still not working properly. Now on hold again, I can think of much better ways of spending my Friday nights. Can't wait to get back to Sky

  • DevonLouise_96 Devon Louise 💋 (@DevonLouise_96) reported

    @virginmedia It’s been a few weeks now, and my mum is with Virgin too and having the same issue. Is there a problem in the Northamptonshire area that you know of? Thanks

  • honglamnguyen Hong-Lam Nguyen (@honglamnguyen) reported

    @virginmedia No there was not complaint reference as they hung up.

  • harry916 harry916 (@harry916) reported

    @virginmedia It’s so frustrating as I’ve been told by 3 separate customer service people that it won’t increase. But it does

  • SGyselings Sneagy (@SGyselings) reported

    @virginmedia after being on the phone for well over an hour yesterday and speaking to 4 different departments, I logged a complaint. Today I received an email claiming to have resolved the complaint with technical advice given. This is a blatant lie!!! I haven't spoken to anyone!