Virgin Media outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Southall, Hammersmith, Slough, Richmond, Hounslow, Wandsworth, Woking, Mitcham, Greenford, Northolt, Leatherhead, Laleham, Weybridge, Brentford, and Walton-on-Thames.

City	Problem Type	Report Time
Southall	Internet	10 hours ago
Hammersmith	Internet	15 hours ago
Slough	TV	15 hours ago
Hammersmith	Internet	20 hours ago
Hammersmith	Wi-fi	1 day ago
Hammersmith	Wi-fi	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  ☆ Liezel ☆ (@liezel_t) reported 5 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 5 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 11 minutes ago from West Molesey, England

  @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

• 
  Deano (@Deano1969) reported 11 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Stephen Champion (@Champs707007) reported 13 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 13 minutes ago from Ealing, England

  @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

• 
  traymca 💙 (@traymca) reported 13 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Jessica Carmody (@JessicaCarmodyV) reported 16 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Rana Rahman (@ranaraptor) reported 20 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Ravinder Judge (@judge_ravinder) reported 25 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

• 
  Mike Fuller (@ninepine) reported 41 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Tinders (@safctinders) reported 41 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 43 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Jason Hier (@jasonhier) reported 43 minutes ago from Ealing, England

  @virginmedia Is service in London W13 working?

• 
  Gabor (@GaborPfalzer) reported 46 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 55 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 55 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 57 minutes ago from Spelthorne District, England

  @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

• 
  Oliver Fatyol (@IstvanOFatyol) reported 57 minutes ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  💋unknown💋 (@unknown45523435) reported 58 minutes ago from Hillingdon, England

  Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jambo (@The_real_Jambo_) reported 37 seconds ago

  @virginmedia @officialprendie I live in this area and lost connection about 20mims ago. Router is flashing red. I work from home, how long will this take to fix?

• 
  Nottmsteve 🇬🇧 (@nottmsteve) reported 3 minutes ago

  Had an appt this pm for @virginmedia to come for this phone line transfer. It's bad enough that they want a 5hr window, even worse when they don't show up. Went to lodge a complaint but tells me I'm not the a/c holder. It's been in my name for over 30 years! I'm not best pleased

• 
  Martin Murphy (@m32925132) reported 5 minutes ago

  @virginmedia I have emailed about my account asking for tv to be taken of for my internet usage to be changed no email no call and you take 200 from my account today shame on you horrible company shane on you!!!

• 
  david hesketh (@davaecho) reported 5 minutes ago

  @virginmedia after 20 years have just cancelled my contract awful customer service your company will be on its knees if this continues

• 
  Colin Burman (@ColinBurman) reported 6 minutes ago

  @virginmedia I currently have a contract with Virgin Media for a mobile phone which I wish to terminate can you please advise me of a number I can call to sort this matter out Unfortunately I cannot call 202 because the current phone is broken Thank You Colin Burman

• 
  John M (@john1mccarthy) reported 6 minutes ago

  @virginmedia I'm shocked!! Someone actually called me just now. Albeit 4 days late, but I guess that's just how you guys work. No real news, I'm still not due any form of service from you until May 14th, so a bit of a waste. Amazing what a bit of negative pr on X can do

• 
  Tamblo (@RonTamblo) reported 7 minutes ago

  @virginmedia Virgin media is the worst business to get answers from . Either trying to actually speak to someone rather than a Bott who doesn’t understand. Trying to upgrade due to constant messages saying my box needs upgrade and getting no help is a joke !!!!

• 
  louanne smith (@louanne67210968) reported 9 minutes ago

  @virginmedia are you having problems in Dh47ln area my internet hub will not connect so we have had no internet this afternoon I’ve tried to reset it with no luck

• 
  Scottish (@ScottishC87) reported 11 minutes ago

  @Ripple300X did you ever get to the bottom of your packet loss issues on Downbad? Speaking to Joby he says you had to stop playing. Having the same issue elsewhere or only on Downbad? I'm trying to talk to Virgin Media just now.

• 
  AKW (@EdenPrime88) reported 19 minutes ago

  @virginmedia could you please reply to a complaint submitted for account 141321301 Area 02. The situation has gotten absolutely ridiculous