Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/18/2026 12:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Sutton, Southall, Hounslow, Paddington, Leatherhead, Hayes, Guildford, Hampstead, Slough, Camden Town, Wembley, Woking, Richmond and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomSutton Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon E-mail
United KingdomSouthall Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Nik_Simon88 Nik Simon (@Nik_Simon88) reported from Wandsworth, England

    @virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia In addition, when will it be fixed for good? If you don’t want your customers up in arms, be transparent, honest and say what the problem is and relay and exact date. No canned responses!!!

  • IIndigoMouseRH Rachel Hayden (@IIndigoMouseRH) reported from London, England

    Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia how long is tv and broadband going to be down today in the Kensington area?

  • Makis39277470 Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, England

    Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???

  • pharmr5 diviyesh shah (@pharmr5) reported from Brentford, England

    @virginmedia once again broadband down. Working from home, when will it be up and running again?

  • toby_goodwin97 Toby-Wan Kenobi (@toby_goodwin97) reported from Kingston upon Thames, England

    @virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!

  • XAVIER2009KY XAVIER FERNANDES (@XAVIER2009KY) reported from Hounslow, England

    @virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.

  • npirvine Nirv (@npirvine) reported from Kingston upon Thames, England

    @virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.

  • dorbershadsky Dor Bershadsky (@dorbershadsky) reported from Camden Town, England

    @virginmedia Hi. I've received your new hub which worked good for two weeks. I'm experiencing problems from not working at all to very slow. Tried you manuals on the web and still not working, and you are not available on phone. As this means I can't work, can you help please?

  • BridgetGiles44 Bridget Giles (@BridgetGiles44) reported from Camden Town, England

    @virginmedia I reported my loss of WiFi on 16/10. Engineer on 21/10 was not able to fix as virgin had put a noise blocker on. Engineer on 27/10 did fix WiFi. So no WiFi for at least 10 days so no bills for a couple of months at least if £8 a day for no WiFi?

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia still having problems in sE6 london

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

  • Jeffforrest1 Jeff forrest (@Jeffforrest1) reported from Kingston upon Thames, England

    @pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.

  • JJT35 john treacy (@JJT35) reported from Wandsworth, England

    @virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @Roz4luv @paulinebbennett @virginmedia Do not give in Rosie. And do not pay! You pay for a service and they are not providing it. Stick with it my dear! #virginmediadown

  • sinders25 Sindy Grewal (@sinders25) reported from Esher, England

    @virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.

  • clydetombaugh Gene “Bean” Baxter 🇬🇧 (@clydetombaugh) reported from Camden Town, England

    @virginmedia I got a text this morning the cable pull date has been moved BACKWARD another week to 13.11. This is beyond unacceptable. Who can I talk to? Please help. My install appointment was on 23.10.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • bobrobnob Rob (@bobrobnob) reported

    @virginmedia Yes. There is a known fault that your team are looking to fix but expected time is 7pm tonight . Every day this week something similar

  • shootingbucks Bruce 'Cheeky' ***** 🥉🎱🦁 (@shootingbucks) reported

    @virginmedia about my mums new boardband contract. Right, so the two hours I spent on the phone cancelling the contract never happened. You lot are driving me potty. Why are you making it so difficult for my elderly mother to cancel her contract? It's now over a year of this.

  • thegidster JP (@thegidster) reported

    @virginmedia Yes there is an outage & has been the 3 previous times in the last week.

  • jacqui_gath Jacqui Gath (@jacqui_gath) reported

    @virginmedia. Workmen digging up the pavement outside our home have broken the cable casing. We still have all our services, but the cable itself is exposed. For the moment, it has been covered with a piece of plastic. Not very satisfactory. Please contact.

  • _red4g Richard (@_red4g) reported

    @virginmedia Just spent 1hr & 35 minutes on the phone to retentions/faults/retentions/faults/retentions only to have faults tell me they can't do what they had already told us they would do, and then for them to hang up on me and not resolve our problem! I am absolutely fuming!

  • easyjengy Jengus Khan (@easyjengy) reported

    @virginmedia There's ALWAYS a fault in the area. That's the problem.

  • audreygilmartin Audrey Gilmartin (@audreygilmartin) reported

    @virginmedia another day of problems with your network! Do you have an update on the essential maintenance you’re doing or what time you expect normal service to resume??

  • 2015_mum Crazy_dayz being mum! (@2015_mum) reported

    @virginmedia Haha you thought that was it?! We have never been contacted after raising it as a complaint. We have been hounded by vm since to send back equipment that we just haven’t got. And then we get calls to rejoin! Why on earth would we?

  • Nick18T Nick (@Nick18T) reported

    @virginmedia Yeah everything is “fine” your service is just terrible. Don’t get me started on the online chat services either 🙄

  • _red4g Richard (@_red4g) reported

    @virginmedia So basically, sign up with Virgin media and don't achieve the speed and no signal, refuse to send an engineer then demand to charge us £5 a month for a pod to boost signal OR pay over £200 to leave and we haven't even had our first bill yet!! Oh my god!!!