Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 03/11/2026 21:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Paddington, Wembley, Camden Town, Sutton, Guildford, Kingston upon Thames, Hampstead, Uxbridge, Northolt, Fulham, Hounslow, Ealing and Southall.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia Ethernet is fine. It’s when I contact my tablets and phones that it continually drops out. Hub3, whilst having poor range, had a solid connection.

  • derekxgl Derek (@derekxgl) reported from Kingston upon Thames, England

    @virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia 1. I already have this app. 2. It didn’t work with hub 4 3. The problem is NOT Wi-Fi dead spots as the Wi-Fi will drop when I’m only a couple of feet away from the router.

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia It’s not letting me sign in. Can you check Wandsworth please?

  • rugoldie Ruth Tibby (@rugoldie) reported from Iver Heath, England

    @virginmedia The supervisor from Kier said they need an emergency permit to clear the blockage the they can pull the cable, they haven’t even requested the permit as I have checked with the council

  • alanburkittgray Alan Burkitt-Gray (@alanburkittgray) reported from London, England

    I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap

  • nlmo3954 nlmo3954 (@nlmo3954) reported from Slough, England

    @virginhelp @VMO2News @virginmedia Hi I am trying to log in to my account. Looks like my mail is wrong, my DOB is wrong and my mum maiden name has changed. Do Virgin has some technical issue. Because I have feelings that contract coming to an end....Virgin want 💰💰💰

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

  • soguerinet Sophie GUERINET (@soguerinet) reported from Ealing, England

    @virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont

  • Purp_Amethyst Sumaya (@Purp_Amethyst) reported from Camden Town, England

    @virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • richie_rich77 Miss Wobble 🏳️‍🌈 (@richie_rich77) reported

    @virginmedia I need help - is this link still live?

  • richie_rich77 Miss Wobble 🏳️‍🌈 (@richie_rich77) reported

    @virginmedia I need help! My flatmate just got an email form you saying you've hiked up our monthly bill from £28 to £55 q month to reconnect us???

  • PeterBlockley1 Peter Blockley (@PeterBlockley1) reported

    Is prime down again @virginmedia ?

  • NemesisNo1 Unknown (@NemesisNo1) reported

    @virginmedia Have virgin media & couldn’t stream music for over an hour earlier because internet is so bad, worst service ever. Even got sent their booster, useless. If the signal is inconsistent a booster has nothing to boost. Worst company

  • evelysns tifa play arts kai gofundme (@evelysns) reported

    @sara_burden @virginmedia B32 also? Same, mine (broadband) has been down for about 30 minutes now

  • Chanqueenuniqu1 Chanqueenuniquexx (@Chanqueenuniqu1) reported

    @virginmedia Dont get no where im owed 100 pound yet your staff have failed to return my payment and they admitted they got it wrong but will never allow me to talk to a manager they say the manager wont do nothing

  • ShamaTatler Shama Tatler (@ShamaTatler) reported

    @virginmedia Happened again. Was told it was a signal issue and would be fixed. Clearly hasn't been. This is extremely poor service.

  • eddiemcgeown1 Eddie McGeown (@eddiemcgeown1) reported

    @virginmedia Your broadband has been really bad for long time now. It says that what I have is good enough for multiple devices and streaming which is doesn't even allow now , just spinning can't watch anything. What is going on?

  • HaClassicDave Dave Evans (@HaClassicDave) reported

    @BBCNews As an existing customer, I'm paying more with @virginmedia than if I was a new customer. I was told I would have to cancel and wait 30 days before I could get the new customer deal (which expired before then).

  • PeterBlockley1 Peter Blockley (@PeterBlockley1) reported

    @virginmedia is prime down Virgin media team? Mine isn’t working