Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 01/06/2026 19:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Paddington, Kensington, Merton, Greater London, Hammersmith, Hampstead, Ruislip, Slough, Ashtead, Fulham, West Molesey, Redhill, Southall and Ealing.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Corey_XOTWOD Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...

  • OpenMindMH Rachel (@OpenMindMH) reported from Wandsworth, England

    @DrEMcNaught @virginmedia They have the worst customer service I have ever known

  • JambyButch James Butcher (@JambyButch) reported from Wandsworth, England

    @virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @virginmedia There was but apparently fixed. Not sure I believe that. It’s really slow when I test even after a reboot and webpages constantly don’t load or take a long time

  • Bhavinchief Bhavin (@Bhavinchief) reported from Brentford, England

    @virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.

  • Corey_XOTWOD Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is ******* ****, sort it outttt

  • w_hawkins William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia broadband is down yet again in NW5 (area 15) and service status says no issues. No way to escalate this and no idea of what the problem is. Help, my service keeps disappearing.

  • derrickbarth Derrick Barth (@derrickbarth) reported from Richmond, England

    @virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here

  • YILDIZ_SAR_HARV YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported from Kensington, England

    They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes

  • Hodds229 Jonathan Hodder (@Hodds229) reported from Richmond, England

    @virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.

  • basel_mahmood Basel Mahmood (@basel_mahmood) reported from Merton, England

    Let me guess. @virginmedia is down again.

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed

  • 0618_Dee Dee (@0618_Dee) reported from Camden Town, England

    @VirginMedia How can you only teach your customer "facing" staff to only say sorry, we've been trying to resolve the issue. As a new customer, I'm starting to regret my decision of choosing your company as I haven't had any of my broadband or TV package working as your promise!

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking

  • GreenwichMyTime filip greenwich (@GreenwichMyTime) reported from Camden Town, England

    @virginmedia service is down... again...

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia

  • danjpadgett Dan Padgett (@danjpadgett) reported from Wandsworth, England

    . @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ThomasFoster278 Thomas Foster (@ThomasFoster278) reported

    @virginmedia We’re students letting a house with bills included. Will I still be able to get a fix if I call or am I wasting my time.

  • Sandra22238284 Sandra (@Sandra22238284) reported

    @I_S_H_Y_ @skytv @virginmedia That’s such a shame. Always had a good service with sky and found virgin customer service terrible.

  • coyjim Jim Coyle (@coyjim) reported

    @virginmedia hi virgin do you know what would be great ..consistency yes consistant broadband ..this slowing it down 6 times a day is not good sure its not .. I sm sure most of your customers don't like it

  • Vixenlol Poor Baby Jinx (@Vixenlol) reported

    @virginmedia Yes, wired primarily, it's just very inconsistent/intermittent and I can't rely on it for more than 30 mins at a time seemingly, I reset my router everytime to try and help, sometimes it does, sometimes it doesnt, my Jitter is over 40 consistently.

  • neo2daz Daz Wildman (@neo2daz) reported

    @virginmedia was promised a call back today by your call centre after you mistakenly disconnected my service then reconnected me at an extra 30 quid a month with a £75 connection fee!!! No call back. Absolutely fuming

  • ThomasFoster278 Thomas Foster (@ThomasFoster278) reported

    @virginmedia Unfortunately your site says that part of your website is down so I’m unable to check.

  • soph_letitia Soph 🌸 (@soph_letitia) reported

    @virginmedia They’ve been promised server all dates and each time someone either comes out and says they can’t do it or my grandma has to call customer service because no one shows up! (2/2)

  • JCTJennings Like a lamb out of water (@JCTJennings) reported

    @virginmedia Internet running very slow tonight ~10mbps (I get 350 usually). Unusual for VirginMedia to be this slow. Any known probs in West Cheshire area?

  • Moose__HD Moose_HD (@Moose__HD) reported

    @virginmedia your Internet sucks, sort it out. 6 times it reset itself today

  • DakaraSpawnBlk Dakara_Spawn_Blk (@DakaraSpawnBlk) reported

    So you guys are just gonna disrupt service every two weeks to paying customers huh #virginmedia @virginmedia Do Not Reply Just fix up 🧐