Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Redhill, Hounslow, Hammersmith, Hampstead, Woking, Southall, Camden Town, Mitcham, Guildford, Epsom, Wandsworth, Feltham and Barnes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Paddington |
||
| Redhill |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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clare ellison
(@clarejelli) reported
from
Merton, England
@virginmedia day 4 woken to no Internet. Says you've identified issue that might effect customers and it will be intermittent. You say this like this is OK How do I home school or work? I do not pay for intermittent Internet
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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Gee Darguzas
(@mrgeemore) reported
from
London, England
I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
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Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
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Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.
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Danielle DeLellis
(@spokeswoman4me) reported
from
Wandsworth, England
@virginmedia What a farce! I bet you're picking up all other calls except those from people who want to leave your terrible service! Call disconnects because you're too busy (your own fault that your service is so bad that so many people want to leave) & no other way to cancel!!
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@mnorris76 @virginmedia Get rid they are useless. Switched to sky and never looked back
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John David
(@johnedavid) reported
from
Egham, England
I’ve been a @virginmedia customer for years, and now feel foolish for suggesting that my wife and daughter use Virgin after their contract with another company expired. Not sure I can face contacting them again tomorrow. #completelashup #awfulservice #virginhatescustomers
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Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia can you please tell me why that when I check my service status it says my broadband in fine when it quite clearly isn't? I need to work from home but can't because of your very poor, very expensive broadband.
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
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Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia how can the broadband service status claim " no known issues" when everyone I know is moaning about no internet? Myself included.
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Ralph E. Herrera
(@REHerrera) reported
from
Kensington, England
@virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
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Russ
(@rusblake) reported
from
Hillingdon, England
The real breaking news would be if they didn’t go down for a solid 3 months.... this ‘news’ seems to be be every other day #virginmediadown #virginmedia
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔
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John David
(@johnedavid) reported
from
Egham, England
Outraged! Spent 1 hour on the phone trying to sort out an order for two @virginmedia mobile phones. On top of 2 hours yesterday. Still not resolved, and can’t cancel the order without passing me on to a third customer service agent. Worst service ever! #virginhatecustomers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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c e r r y✨
(@CerryTheBerry) reported
@virginmedia Expecting to speak to someone higher up to complain to the top about all this and we have our MP’s office involved in this issue.
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Craig Taylor
(@realcraigtaylor) reported
@vmbusinesshelp @virginmedia @vmbusiness DM’d you several times now with these details and no response from your account at any time - public response says call number or DM to move to a privatecontact so you look like you help but just lies and lies built on lies
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Donna Galbraith
(@DonnaGalbraith6) reported
@virginmedia @jonescarwyn Thanks, again get referred to an app, I’ve tried this, unless I want to spend hundred of pounds on a decent router I’m always going to get low quality broadband from Virgin. Would be amazing if could actually speak to a human rather then apps/online support or automated messages
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Vicki Alabraba • DSN
(@VickiaDSN) reported
@virginmedia unable to speak to anyone as your call centres are closed. Intermittent internet for several weeks. Having to reset the hub daily or you doing it remotely. Not acceptable for home working (NHS) or home schooling. An engineer is required. Speed as slow as 30
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Apolloz
(@ApollozTV) reported
@virginmedia We just got through after an hour, but your agents are no help, we can clear any other ID+V just not the password. We have emailed POA but you still refuse access. We need urgently to speak to someone that can assist. Happy to take this to DMs.
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julianna79
(@julianna79m) reported
@virginmedia This issue started mid dec 2020, was supposed to be fix bu 15 jan 2021. The full outage today was supposed by 4pm and now it says 10am tomorrow. Total joke! No service, no compensation in w3
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Derek Evans
(@AdverseKen) reported
@virginmedia yes any attempt inline ends with that message - i also ran directly was advised orders where placed and nothing was actually done i will be ringing tomorrow to cancel all services
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Keith O'Reilly
(@keithmoreilly) reported
@virginmedia The service is a joke... I am on the phone to them every month, which is costing 1-2 hours of my time.
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Keith O'Reilly
(@keithmoreilly) reported
@virginmedia I spent 2 hrs on the phone cause their internal payment collection service is not working... got my internet connection back, but can't now dial a landline number - which I will have to spend another 2 hrs on the phone tomorrow. THE COMPANY IS A WASTE OF SPACE
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craig mcgee 😷
(@guilt_manager) reported
@Billybobble @virginmedia they went downhill faster than germs running away from zoono! used to be with them, got taken over by liberty global, now they are truely terrible. good luck cancelling you will be pushed and pushed and pushed to take a wonderful deal, we can give you a brilliant deal!