Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Paddington, Guildford, Southall, Camden Town, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Redhill, Hounslow and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Paddington |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia @VirginMediaCorp One of your vans just drove down Kyrle Rd London SW11 at 40mph in a 20. Absolute ****! Do you have tracking telematics and do you pay attention?
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia AGAIN, my Virgin BB and telephone are down or operating erratically in my area of London W5 1JG. I can't even phone to enquire nor register for credit due to loss of service. This is terrible.
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
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Alex
(@booshkla) reported
from
Camden Town, England
@virginmedia I’ve been on that website 1000 times in the last few weeks. It constantly says there are issues in the area. When I call the number, I don’t get through to an agent, just an automated system. Is there a direct email address at all? I literally can’t achieve anything right now
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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Phil Stacey
(@PhilStace20) reported
from
Windsor, England
@virginmedia Yes still on the phone with you guys. I hope the new house owner’s not reading this as they can use my services to their heart’s content until I can provide a transferable address. Very very poor @virginmedia
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Mahdi 🏴
(@mahdi) reported
from
Kingston upon Thames, England
Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia seems to be an issue in Twickenham with broadband. Signal just disappeared. This happens far too often. Your service & coverage is terrible
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deborah norton
(@deborahnorton1) reported
from
Richmond, England
@virginmedia down again your service is hopeless
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?
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Sarah Merry
(@skmerry) reported
from
Esher, England
@virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia No sorry - telematics should help you out
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
Virgin Media down since Saturday and EE with intermittent issues in the area today (can barely read Twitter). Universe conspiracy to stop me from working?
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia second weekend in less than a month without broadband/tv service. Disappointed.
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia Apparently there are known issues being dealt with. According to your website should be fixed by 1500
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Bobby
(@bobby_media) reported
from
Kingston upon Thames, England
@virginmedia Getting “network problem” all trough my games and getting insane lag spikes is exactly why I pay £50 a month for some horrible internet, I guess it’s time to switch :)
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@virginmedia what the hell is happening with the broadband in NW London - service is beyond a joke and has been for many weeks - customer support appalling I’d be better with 2 bean cans and a piece of cord #internetdown #virginbroadband #newproviderneeded
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carrie
(@bbycarriep) reported
@virginmedia Still have no WiFi today, tried resetting the router too. But just not working at all.
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Emma Carpenter
(@emski350) reported
@virginmedia @DianaRoss Ain’t no mountain high enough - shame your **** customer service isn’t so high ….. 5 hours and still waiting for you to bother to answer the phone - dreadful company
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Son Goku
(@NotMyName92) reported
@virginmedia broadband absolutely shocking, website doesn’t properly work and their phone team are of no help either. Just trying to get some work done 😒
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Siân 🏴
(@sianijames) reported
@virginmedia @emski350 @virginmedia how are you STILL allowed to get away with such shockingly bad customer service. I’m also trying to cancel but you’re impossible to get through to on the phone.
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KatherineLondon
(@DandyKatherine) reported
@virginmedia This is my problem, the call centre can only discuss current outage issues, but my problems about unstable connection issues cover the last 3 months and I have tests reports to prove it but call centre said they can’t help. My issue has nothing to do with existing outage.
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Kartavya Ramnani
(@KartavyaRamnani) reported
@virginmedia broadband outage in N2, east Finchley in London since yesterday. Every time I check status on virgin website, it just keeps on extending the time it will be fixed. This is not good service at all and if it is not fixed by end of the day, I am switching providers.
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Katy Scott
(@its_katy_scott) reported
@virginmedia Our internet has been down since 9am this morning. Any update on this?
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@garyohanlon
(@garyohanlon) reported
@virginmedia Trying to cancel Virgin Media for elderly relative for a week, multiple cut offs, chat conversations from hell with a machine. I have no words to describe how shocking your treatment of customers is, how you still have customers I don't know?
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James
(@aquacat2) reported
@virginmedia if a telemarketer calls me and I say its all sorted thank you, I don't want to sign up. There's no need to get argumentative on the phone, I've said no, if I were to become a customer in the future its really off putting how pushy your person was on the phone
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Dundeevibe.
(@DannyCussick) reported
@virginmedia why do you ask for a sort code when I phone you about your terrible speeds .sign up for m350 it's running like an MGM Fae the 1950s only slower.