Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Kingston upon Thames, Hounslow, Burnham, Southall, Hampstead, Greenford, Paddington, Wandsworth, Greater London, Camden Town, Carshalton, Mitcham and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia We clearly stated that our intermittent issue, connection dropa multiple times a day and stays down for 30 mins at times, happened on both wired and wireless connections. Your operative tried to sell us a WiFi extender for an extra £5 a month - a huge rip off and fixes nothing.
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Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
@virginmedia just to let you know that tomorrow we will be having a conversation and divorce is on the cards .. been a customer for almost 18yrs only for me to find out your new #sidechicks are getting cheaper and faster broadband
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia So if you want to help, I'd like to speak to a manager please...can that be arranged?
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia Down again. Is it Nw10 area or me?
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia Prehaps it would be better if the customer service line was set up to service customers? Not laugh at them and try to sell them business accounts as we are working from home in a pandemic. I guess I'll invest more time trying to solve your supply issue.
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail
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Shahin Ali
(@ShahinA82783043) reported
from
Camden Town, England
@virginmedia no connection since 8pm yesterday. I did all the test n reboot and as always paid my bill. Hurry up n fix the issue!!!
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia We've been calling since the 28 April to try to fix this, told wait a week we are doing something. Waited, nothing. Called back, same thing, wait a week. Nothing.
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(
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Amber 🌸✨
(@AmberMcGough) reported
from
Kingston upon Thames, England
@virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia what’s going on with the service in SM4? No internet, no phone, no broadband???
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia Also the outage is not shown on the virgin media website which continues to claim there are ‘no known issues’ in my area - a clear falsehood
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
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Cara-Heleny (noses too please) Stripp
(@CaraLaraLa) reported
from
Camden Town, England
@virginmedia Hello, we called last night about our fault and repeatedly asked to be escalated to a manager, as this is ongoing for a month. No-one would, one member of staff even laughed and put us back in the queue. So not sure how a DM is going to help now.
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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Andrew Rose
(@caperose_7) reported
from
Merton, England
@virginmedia You just copy paste the same response. Check the service in your area. Says the service is fine yet no signal for 3 days.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Istanbul
(@Minilegobatman) reported
@virginmedia I’ve been given a router twice and I’ve till had the same problem. The first one was sparking so had to remove straight away as well a loss of signal many times during the day / night. The replacement is also having loss of signal constantly.
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manoj suppal
(@1981hitman) reported
@virginmedia @ArcticMurray Help required asap. Internet keeps dropping and tv is not functioning
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
@virginmedia I don’t have a booster, apparently, on our package you supply inline extenders. I don’t see how you can call your Wi-fi super when it’s far from super. I live in a terraced three bedroom, router is down stairs in the middle of the house and it fails to reach the back rooms
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Mark Finnegan
(@finnegan339) reported
I don't care how much Virgin Media push this show I will never watch that **** Ivan Yates. Find someone who knows about sport and isn's a professional waste man and come back to me.
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YamYam_Gaming
(@GamingYamyam) reported
@virginmedia seriously your internet service is terrible. Constant drop outs! Every 5 minutes currently.... Don't tell me to restart my hub, don't tell me it's the WiFi... Don't tell me to check online for a fault. I have done all that! WiFi and ethernet connections down, upload
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Ayurveda TV
(@loveayurvedatv) reported
@virginmedia I can update you to say after hours of hanging on the phone, I got through to your help desk. You had the music playing deafeningly loud. Is it a ploy to get people to hang up?
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Catherine Leonard
(@cat_bay) reported
@virginmedia I accept you won’t fix my internet for a week. I don’t accept the poor customer service I have received.
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Eb
(@Ebb1) reported
@JenMartian @virginmedia @tw17_09 Complaint don't work. In past I received a letter saying they tried to contact me by phone. They did not. No missed calls or no messages left. And again they ask to ring the call centre. Why dont they provide a dedicated number and name to contact?
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Alex Roberts
(@robbyroberts90) reported
@virginmedia I don’t want to text or look at a sodding forum. I want to speak to someone who can sort my internet out. An actual person that won’t hang up on me or transfer me to another department
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manoj suppal
(@1981hitman) reported
@ArcticMurray @virginmedia Im having the same issues. I think it may be nationwide. Glad it just not mine connection. Something is not right with Vergij media!