Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Southall, Paddington, Hammersmith, Walton-on-Thames, Wembley, Epsom, Hayes, Brentford, Kingston upon Thames, Hampstead, Woking, Weybridge and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
TV | |
| Hounslow |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Southall |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@orientalsue @virginmedia This is a scam . Scammers and fraudsters are targeting (by dm) the literally tens of thousands of people who complain re #virginmedia’s appalling service and unreliable broadband / tv on here each hour @virginmedia @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Lashtbytashanna @virginmedia Agree . Same happened to me . A disgrace . Never experience such bad rude customer service in my life
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Nese Ceren
(@NeseCeren) reported
from
Camden Town, England
@virginmedia Thank u 4 quick response. customer services are aware of the issues. Today I called again for compensation, as I’m spending so much money daily to use mobile & other data. I’ve been forwarded a link to register fault (that is known in postcode area) yet web says no known issues.
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Ssb316
(@ssb316) reported
from
London, England
What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @TomalinHQ Without doubt they’re the worst provider and worst for customer service . They just could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia
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Timothy Murphy
(@tjwmurphy) reported
from
Paddington, England
@virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
Nor matter what the method of engagement may be with a customer. Never forget humanism & humility! You reached the levels of success because of ‘Once upon a time’ those values existed. Note to @virginmedia #MasterMinds #WednesdayThoughts #WednesdayWisdom #CustomerExperience
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
@virginmedia note...... it is not good customer service to disconnect the call simply because you are unable to answer some legitimate questions relating to your poor service. I made a move to you last month and have to say it is one of the worst decisions that I have made!
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom
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Nese Ceren
(@NeseCeren) reported
from
Camden Town, England
@virginmedia And I love (!) how you still say “if” I qualify for compensation... we have no internet since tuesday.. The issue is known. Your colleague mentioned “an intermittent loss” and suggested I should reboot every 2 hours and hope that I’m connected for minutes in btw.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
@edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself
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Greyman (Gary A)
(@GaryAblett3) reported
from
Kingston upon Thames, England
@virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🌱⚡Spartan Goddess 😺 ♏
(@spartan_goddess) reported
@virginmedia I have a broadband problem. Phone up, get cut off! Nice... 🤬
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Adam Atkin
(@atkinleeds) reported
@virginmedia I don't need an estimated fix time, I need virgin to stop disrupting my service and Inturn my work every other day, its not like I pay £100 a month, oh, wait a minute
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Alan Moss
(@the1itguy) reported
@virginmedia Yes, I can access and send emails via webmail but I can not send emails via any client program. All the settings are correct and I have been through all the help online even posted on the community page. It is something blocking me on the SMTP server
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Sonia wade
(@Sonnyrugby10) reported
@virginmedia So I have only been with you for a week the WiFi is terrible upstairs. You r agent put the wrong email for me so can’t get on the app. Ordered a booster and as of yet not arrived. Tried phoning only to be cut off terrible customer service
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𝒢𝑒𝓂𝒾𝓂𝒶
(@gemma20101) reported
@virginmedia trying to get through to discuss my complaint resolution but having no luck. Please can someone contact me to discuss my bill
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🌱⚡Spartan Goddess 😺 ♏
(@spartan_goddess) reported
@virginmedia No. The Tivo box is years old too. As I said, not a problem but surprising as equipment is v old now. And superhub not currently working, hence on hold!
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Peter short
(@PeteShort) reported
@virginmedia Why am I not surprised that virgin customer services are rude and ignorant again! I have been trying to reach a resolution with them I’ve asked for a DSAR of which they will not acknowledge because they have lied through their teeth, absolutely! disgusted !
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benlarderwashere
(@nebredral) reported
Hi @virginmedia can you confirm if your broadband only works in good weather or that’s it’s just coincidence it’s stopped working every time it’s chucked it down today. Ta x
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Scott Ireland
(@Ireland1Scott) reported
@virginmedia getting connection problems in Ne380HD are we having any issues ( problem connection (N17) WiFi
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Danzzig 🎮
(@Danzzig) reported
@virginmedia No because the staff at virgin media never entered it when they were meant to - which your call centre tried to insist was someone else’s fault. I’ve already spoken with aklamio and they can see it wasn’t processed on your end properly so now both me and my friend are short £75