Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Wandsworth, Ashtead, Wembley, Camden Town, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 3 hours ago |
|
Hammersmith
|
Internet | 6 hours ago |
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Hammersmith
|
Internet | 8 hours ago |
|
Slough
|
Total Blackout | 9 hours ago |
|
Slough
|
Internet | 12 hours ago |
|
Hammersmith
|
Internet | 14 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Natalie (@WhoOrderedRice) reported from Kingston upon Thames, England@urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬
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Matt Kowaleczko 🇬🇧🇵🇱🇪🇺🇲🇽 (@KowaleczkoMatt) reported from Hillingdon, England@virginmedia is there any support available? I am trying to move to another place and re-contract but it seems your phone and email are not working since good few days.
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Rashid Iqbal ☔ (@Rashidfreed) reported from Kensington, England@Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!
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Nico Cary (@nicocary) reported from Cobham, England. @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia
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Amy Cronin (@amycro95) reported from Wandsworth, England@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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fabiano (@fabparra) reported from Brentford, England@virginmedia Hey @virginmedia Here i go again Tks for the new hub, the same model as the old one. The HUB was delivered to me but no technician to check the problem and no signal yet. I didn’t have broadband for 4 days, then it came back for 1 and today off again.only. Sorry @LifeInKilburn
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Paul Sexstone (@pompeypaul72) reported from Kingston upon Thames, EnglandHey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?
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Leon Spight (@leonspight) reported from Richmond, England@virginmedia Hi there I switched over onto the 1gig broadband service 10 days ago however the service/speed is v slow. Right now it’s 40mb down and 6mb up. I’ve rebooted many times over the last week however service remains poor. What should I do?
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England@virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.
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Jawwad Ahmed (@JawwadAhmed01) reported from Wandsworth, England@virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help
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Leon Spight (@leonspight) reported from Richmond, England@virginmedia Yes I have and none are reported. I received a new router and 1gb service upgrade 10 days ago. Since then the speed has been so slow.
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Tanvir Siddiqui (@tanvir_siddiqui) reported from Hounslow, England@virginmedia I have been trying to reach out to call center agent for over 2 weeks now. I was promised from online agent that someone will call me within an hour. That call never came! This is unbelievably poor service!
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LEBOISNOIR (@mwantumba) reported from Wandsworth, EnglandBeen waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤
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Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England@virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?
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fabiano (@fabparra) reported from Brentford, England@LifeInKilburn My karma at moment is a bad service and a horrible customer service experience from #virginmedia 8 days without internet or staff signals
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Philip Collins (@PhilipCollins24) reported from Richmond, England@virginmedia I am at my wits end with your awful service. I can’t get an answer by phone or online. I’ve had a faulty TV box replaced with another faulty box & when I eventually got thru to someone they’ve shutdown 1/2 of my channels.
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susan vinnicombe (@mersthamsue) reported from Redhill, England@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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Vinny Davidson (@Vinnyd82) reported from Kingston upon Thames, England@virginmedia Is there a particular issue with you call centre today? I have been cut off twice today, on hold for cumulative 3 hours, your instant messenger doesn’t respond and your text message service doesn’t reply. Is there anyway to actually get in touch
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Karen (@KBaitup) reported from Kingston upon Thames, England@virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?
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Ollie Toogood (@OllieToogood) reported from Ealing, England@virginmedia Fed up with you keep promising call backs to no avail. You seem happy to respond on Twitter but can’t do anything help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Edvardz (@CEdvardz) reported@Hunnichild1 @virginmedia @NetflixUK That’s awful they are a truly terrible business to deal with.
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Jenander Sishodia (@jsishodia) reported@virginmedia Thank You for the support. It’s resolved and I have cancelled the engineer appointment.
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Ben Robinson (@Ben__Robinson) reported@virginmedia So therefore I can't take advantage of any of your black Friday offers, which I'm also told are "New customer only" anyway 😠
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Avrg_Tom (@Avrg_Tom) reported@virginmedia Says no faults. This issue has been happening for about a week now. Restarting my router helps for about 2 hours and then the drop outs continue
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Mazza ⁷ 💜 (@mazza_bb) reportedI just want to play modded minecraft but I can’t cos my internet is still so bad cos virgin media are **** and it won’t even let me login normally to be able to play offline 😭
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The Edvardz (@CEdvardz) reported@mhoney1234 @virginmedia @NetflixUK Aren’t they an absolutely pitiful business. They still owe me >£300! I’ve been waiting since 12 Oct for my complaint to be dealt with. No end in sight.
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Loz Green (@loz_green) reported@virginmedia It says no issues
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Keef Tee (DJ) (@Keith__Thomas) reported@virginmedia on the wifi setings it says weak security when connected, weve been having issues since grain dug up the road for their fibre network
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Lisa Wood (@lwoo72) reported@virginmedia We cancelled new services and wanted to go back to original service.we agreed to continue with broadband only again this week , but still being charged for cancellation fees on old package
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Jason Wood (@df8ec35a37b549f) reported@virginmedia terrible service...Box and hard drive are completely broken and we can't get an engineer until Friday 2nd December. No TV until then. Complaints service is a sorry excuse. Not fit for purpose! The same for the service Anybody else have major issues with Virgin media?