Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Richmond, London, Wembley, Kingston upon Thames, Hounslow, Burnham, Southall, Hampstead, Greenford, Paddington, Wandsworth, Greater London, Camden Town, Carshalton and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond |
TV | |
| London |
Internet | |
| London |
Internet | |
| Wembley |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Daniel W
(@damawa42) reported
from
Camden Town, England
@lornajane2 @virginmedia Yeah, clearly something wrong specifically with my Virgin kit, or something hyperlocal (cabinet/wiring)... But they refused to investigate my query as there was an outstanding issue until May 5th, and since then disgracefully haven't bothered responding. So can't get a diagnosis.
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HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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Davey Murphy
(@daveyneilmurphy) reported
from
Wandsworth, England
@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia But your SMS team either a) never respond or b) refuse to help me specifically because they say there are outstanding issues. So, through a combination of a) and b), you never look at my issue. Because there's either always a wider issue, OR you ignore me. Utterly unhelpful.
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Julia Valerie
(@Julia___Valerie) reported
from
Kensington, England
@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
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Tracey Brocking
(@tracey_brocking) reported
from
Wandsworth, England
@virginmedia #virginmediadown down in London SW17
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Doc MUFC
(@DocJ_MUFC) reported
@virginmedia I know there's an issue. The problem is it happens way too often given how much we have to pay for the service. At least once a month I have to put up with this nonsense and it invariably happens on a work day. Please explain how I can be compensated for this?
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Kozzu 😎
(@KozzuNa) reported
@virginmedia I've been trying to contact your customer service for three days. The phone line has hung up on me three times, on Monday no one responded to my live chat in over 4 hours before it closed, today I've tried to phone and it says they know there's an issue... (1/2)
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Arvind
(@arvindd74) reported
@virginmedia new customer....my switchover was on Monday, and broadband isn't working. engineer out yesterday & he thinks new cable needs to be laid from the cabinet to my house which may take over a week. And my previous Internet has been disconnected. How do I WFH now?
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Adam HD
(@AdamHartDavies) reported
@virginmedia have filled out contact form for fibre as a new customer. Apparently will receive contact within 5 days. Does it really take this long? Why can't I just open an account and book an engineer?
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Colin Simmons
(@c_r_simmons) reported
Hi @virginmedia, I've had 40% packet loss since Monday. The online service status says everything is green but your phone system says there's a fault in my area. How can I get details/updates on the fault given the website doesn't know about it?
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nathan sussex
(@natsus) reported
@virginmedia Constant buffering when streaming. It’s been like it for 3 years. Check my account. I’ve had engineers back and forward the house. They never do anything.
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Phil Jones
(@Phil_D_Jones) reported
@virginmedia A new customer can pay £45 fixed for 18 months and get your M500 package and yet I as a loyal customer have to shell out £55 a month for your M100 package. If I want M500 I have to pay even more than I am now! Dual pricing soon to be illegal in the insurance industry...
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karl-hughes@virginmedia.com
(@karloshughesy) reported
@Apple can you confirm delivery problems of iPhone 12 to Virginmedia Mobile. I was expecting an order today and they said Apple couldn't deliver until the end of Dec beginning of Jan? Thanks
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Jade-Amanda Laporte
(@ladyjadeamanda) reported
@virginmedia Any idea why my internet has been down all morning in area code 31? (Cambridge)
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G funk
(@orchard_chronic) reported
@virginmedia was told last week a engineer will be round this monday or tuesday to replace the outside cable. Still waiting? Not up for wasting another hour on hold after nearly 3hrs on hold last week trying to resolve issues, any direct line to anyone who can help?