Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Feltham, Hammersmith, Paddington, Barnes, Hampstead, Epsom, Ealing, Wembley, Hounslow, Camden Town, Slough, Walton-on-Thames, Southall and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| Feltham |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Carys Barton
(@CarysBarton) reported
from
Camden Town, England
@BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia I dont have apps like this. I juat want you to fix your broadband. Stop sharing it with so many people
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff
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Andrew Burdett
(@andburd) reported
from
Camden Town, England
@virginmedia To be clear: the only issue *is* the absence of emergency phone line. This was my first experience of Virgin Media as I am new customer.
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Vinny Davidson
(@Vinnyd82) reported
from
Kingston upon Thames, England
@virginmedia The issue is with the virgin go app on my mobile. Channels such as BT sport are not showing....
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gary
(@grimemusic1014) reported
from
Southall, England
@virginmedia All I wanted to get across is that the reputation it brings to the company is really bad
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!
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gary
(@grimemusic1014) reported
from
Southall, England
@virginmedia @Virgin_Victoria The reason I refuse to get anyone in trouble is that if I was doing that job I would be frustrated too if im not hitting my targets for his commissions. Maybe you need pop up stores rather than door to door. And I’m massive on customer service
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I couldn't care less about the name issue. You're taking your payment anyway so this only becomes an issue for your security checks. I need a solution to my broadband, if you fix that you can write whatever you want as my name in the contract.
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Karl F
(@kazfla) reported
from
Southall, England
@virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia @SnowballDj Same issue and rebooting the hub makes no difference. Beyond frustrated with your service (or lack of it) now
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David Howorth
(@dhoworth1) reported
from
Esher, England
@virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience
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BarryDanser
(@BarryDanser) reported
from
Paddington, England
@virginmedia For 3 years i have been calling you. Its your broadband quality you need to fix it
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.
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Leon
(@leonspight) reported
from
Richmond, England
@virginmedia are there any issues with #netflix none of my V6 boxes are loading Netflix at the moment. Netflix works via my mobile phone though connected via VM router
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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Charlie Baden
(@CharlieBaden1) reported
from
Wandsworth, England
@virginmedia Your WiFi service has been down for 5 hours any update
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@jodirilot @virginmedia Also issues in TW15 tried have old 2.0 hub which I’ve tried resetting but no luck so far. No WiFi at all since 5pm
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia I need a new hub (which must already have been known) You have no next day delivery so this won’t come until Monday. Extremely poor service #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Puffy
(@PuffyPolish) reported
bro @virginmedia wifi wtf is happening
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Pimpurilla
(@Pimpurilla1) reported
@virginmedia @ShotByLucy I'm having the same issue! Tried troubleshooting, turning the wifi off and on and still nothing!! Very frustrating, I need to work..
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Runnin On Empty
(@RunninOnEmptee) reported
Unless your entire family are able & willing to park their arses on top of a @Virginmedia hub, literally, then don't bother, my Wifi signal is as strong as a Cuppa tea without a tea bag? So daily unstable. Another day lost?🤓
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Mikey
(@mikey_qpr) reported
@tbyrne67 @virginmedia I’m in w3 area also and internet and tv were down no tv seems fine but the internet is down and also the phone line.
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Altered Beast
(@didithitthespot) reported
Dear @virginmedia is there a reason your morons keep calling me. Im already a customer, per GDPR I have continuously asked not to receive any sales calls. I specifically asked again this morning & was told id be removed this is the 3rd call today & about 6 in 2 days. @Ofcom
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james taylor
(@jtwest66) reported
Anyone having problems watching @LFCTV on @virginmedia ? Picture and sound judders. Rest of channels ok.
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JMac
(@Eckybop) reported
@virginmedia Hi there my mobile roaming failed in Germany recently and my phone was more or less useless, I couldn't call or use data in any sense. I spoke to your customer service (after finding the correct number - the internet-based guidance is wrong) and they failed to fix the APN issue
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JMac
(@Eckybop) reported
@virginmedia Now I have learned virgin and o2 have merged I can only assume the problem lay with switching over services. I was charged for the call, which was ineffectual. I'd like a refund please
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Alistair Gillies 🏴🇮🇹💜💛 #BLM
(@RealAJG7) reported
@virginmedia All this does is tell me the service is fine and to turn on the off the router which I have done multiple time over the last 4 days with no change or help. This is beyond a joke getting told to reset it over and over again. Why am I paying a premium for 500Mbps when I’m getting 5
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Zorro
(@Zorro45501072) reported
@virginmedia You called me obviously from an overseas call centre and your operatives English was so poor and heavily accented I was struggling to understand what was being said