Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 03/29/2026 05:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Slough, Hammersmith, Hounslow, Mitcham, Southall, Merton, Greenford, Hampstead, Greater London, Camden Town, Wembley, Paddington, Ashford and West Byfleet.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomSlough Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • reknott Richard Knott (@reknott) reported from Burnham, England

    Just been cut off after being on hold for half an hour to @virginmedia to chase my complaint that they haven’t responded to. Poor broadband speeds, poor connectivity and poor customer service. Shocking

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    @virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help

  • 2pintsuk Tel (@2pintsuk) reported from Redhill, England

    @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?

  • Johnnyplanted Johnnyplanted (@Johnnyplanted) reported from Hillingdon, England

    @virginmedia Hi @virginmedia unfortunately this text link doesn't work. Have given up trying to get through by phone. My DD has been cancelled, so please get in touch to resolve.

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

  • timmy_uk Timothy Firmager (@timmy_uk) reported from Camden Town, England

    @virginmedia hi, i’ve been getting broadband of only 60% of the package speed I am paying for, since I joined. I called call centre last week and no resolution. Please help

  • Mustxkim Mustakim. (@Mustxkim) reported from Brentford, England

    @virginmedia yall *** man. Been down for 8 hours now. Trash *** internet

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    @virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.

  • narly narly (@narly) reported from Merton, England

    Statutory weekly **** connection from @virginmedia

  • tobygilles 🎤Toby Gilles🎤 (@tobygilles) reported from Paddington, England

    Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!

  • RMotti Ricardo Motti (@RMotti) reported from Richmond, England

    @virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • uxian Gerard Krupa (@uxian) reported

    I don't know what's going on with @virginmedia but after two major outage last week I've now had to reboot my hub twice in the last hour because traffic stopped routing. It's time to cancel I think.

  • IuchiAtesoro Tony Can Eyeballs Sweat Lane (@IuchiAtesoro) reported

    @virginmedia I have tried a couple of times this week to look at the upgrade my package option on your website and it keeps failing. I've tried three different browsers and no In don't want to call anybody. Any help much appreciated.

  • WorldWideCheIs WorldWideChels (@WorldWideCheIs) reported

    I promise you Virgin Media will be paying me £300-£500 for the problems they’ve caused me with broadband since June 24th, I’ve taken it further with the CISAS third party, now they talking nicely about crediting my whole bill for free, I guess when legal get involved, they talk.

  • Rohan90573980 Rohan (@Rohan90573980) reported

    @virginmedia I’m trying to cancel contract since I’m moving house and the new property does not have VM connection . But no one pick up the VM number ???

  • sazmeister88 Sarah 🇮🇹🌹#WearAMaskYouStupidBastards (@sazmeister88) reported

    @virginmedia thanks, they're asking me to use whatsapp now which i don't have, can someone just tell me if there's an issue in Milton Keynes? thanks

  • JordanB68642898 Jordan Barker (@JordanB68642898) reported

    @virginmedia our WiFi has been on and off in NW1 and has now been totally down for over an hour, I've logged a fault and still your website claims no issues in the area - can you confirm that this is correct? Its incredibly concerning that there's a lack of transparency

  • emilypeach297 🍑 (@emilypeach297) reported

    @virginmedia why is it that no one has turned up to sort out WiFi out despite being told someone would be here today?? We apparently were put on priority but obviously doesn't seem so. My partner had to take a day off to hang around for no one to turn up?? Absolute joke

  • NDaude Nico Daude (@NDaude) reported

    @virginmedia absolute shambles!! Been trying to cancel my contract for the past two hours, people hung up on me and don't call me back, I'm hold for 35 min...it's an absolute joke!! I had deal with your shi**y internet services for the past 5 years and now I can't even leave FFS

  • Defencebrief Nicholas Diable (@Defencebrief) reported

    @clairehurrell @virginmedia Essentially because I need a connexion to the internet to run my business and because I expect my family would kill me if I caused any down time to their web based activities.

  • BoshBash100 Basho (@BoshBash100) reported

    @virginmedia Why is your customer service so shockingly bad but your bills are so high?