Virgin Media outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Twickenham, Southall, Northolt, Hounslow, Uxbridge, Greenford, Addlestone, Brentford, Slough, Windsor, Chertsey, Wandsworth, Sutton, and Mitcham.

City	Problem Type	Report Time
Hammersmith	Internet	13 hours ago
Twickenham	Internet	2 days ago
Hammersmith	Wi-fi	2 days ago
Southall	Internet	2 days ago
Hammersmith	Internet	2 days ago
Hammersmith	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  Patrick Smith (@P4TTL) reported 1 minute ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 5 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Nada Tharanee (@ntharanee) reported 6 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Trevor (@TRSafcw) reported 12 minutes ago from Headley, England

  @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

• 
  Oliver Fatyol (@IstvanOFatyol) reported 13 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

• 
  Urban Edge Capital (@UrbanEdgeCapit1) reported 15 minutes ago from Brentford, England

  @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 19 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  R. Aaron (@aaronuart) reported 21 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Robert Hallam (@Robertfhallam) reported 23 minutes ago from Spelthorne District, England

  @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 24 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Matt Gardner (@FuzzyPixels) reported 26 minutes ago from Slough, England

  Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑

• 
  Kwame Gyamfi (@Kwame916) reported 26 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  Staffora (@staffora) reported 29 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 31 minutes ago from Hounslow, England

  @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 34 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Deano (@Deano1969) reported 42 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  💋unknown💋 (@unknown45523435) reported 43 minutes ago from Hillingdon, England

  Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

• 
  Jeff Brown (@fadermonkeyking) reported 45 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  Bhavin (@Bhavinmaru2020) reported 46 minutes ago from Hillingdon, England

  @virginmedia I am loosing signal intermittently. Not great!

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 50 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  oodaluke 🇺🇦🇪🇺 (@oodaluke) reported 5 minutes ago

  @cw_fc26 Same here, Virgin Media issue

• 
  Helen Mildenhall (@helenmildenhall) reported 6 minutes ago

  @virginmedia I sent an email complaint to Virgin Media on behalf of my late father’s estate about his Virgin Media account, then got a reply from the O2 resolution team addressed to my father not me saying they can’t find his O2 account - but it was Virgin Media.

• 
  Iestyn T Davies (@iestyntdavies) reported 10 minutes ago

  @virginmedia - you customer service app is faulty, my TV Box is faulty how can I leave and end this poor service? Can @skytv or @EE help Me leave and get a better service?

• 
  John Miles (@WHUbluesman) reported 11 minutes ago

  @virginmedia @D4N7O Not working here

• 
  Vix (@vix_no9) reported 12 minutes ago

  @virginmedia I am trying to resolve a billing a dispute which has been paid over month ago but is still showing as unpaid on your systems impacting credit scores and everything that goes along with that. No one can help me get this cleared. Missing payments dont respond to emails

• 
  Luis Alvarez (@alvarezluisf) reported 12 minutes ago

  Does anyone else in Ireland has @VirginMediaIE as their mobile data provider? It's THE WORST service out there! God do I regret switching to Virgin Media, this mistake has cost me money and patience.

• 
  Lay D Fingers (@LayDFingers) reported 14 minutes ago

  @virginmedia can you please help me by sending a confirmation of my final bill pronto

• 
  Jon H (@JonHar1985) reported 14 minutes ago

  @virginmedia why the hell has my Internet been intermittent for over a week and after today was supposed to be the “fix” date, it’s now updated to say next week? Literally can’t work due it dropping out. Imagine there’s no compensation for you turning to **** though, hey?

• 
  Scotty B. 🏳️‍🌈🇬🇧 (@Scottbraduk) reported 16 minutes ago

  @virginmedia It’s a disgrace I have been trying to get a refund from my account for near 2 months now and it still has not been sent. 9 phone calls an email from a manager to guarantee it would be sent back and 7 chats all recorded. Think is a complaint to ofcom now !!

• 
  Zoe Smith (@ladyspeakerz) reported 18 minutes ago

  @andyburnham PLEASE READ THIS TWEET EVERYONE. IF ANY VIRGIN MEDIA STAFF AT BAGULEY MANCHESTER CALL CENTRE WHERE I WORKED WERE RESPONSIBLE FOR SLANDERING ME / FRAMING ME. THEN HERES PROOF THAT COMPANY ARE A BUNCH OF CRUEL UNETHICAL IMMORAL SCAMMERS YOU DONT THINK IF THEY CAPABLE OF DOING THIS TO THEIR CUSTOMERS WHAT THEY CAPABLE OF DOING TO A WOMAN THEY HATE AND NO DOUBT JEALOUS OF here’s some confirmed validated real evidence NOT THEM BEING FRAMED that the staff at Virgin media call centres were all pardoned allowed to scam MILLIONS of their customers Here is proof Copied and pasted from Google please refer to articles in the press that confirm this what I’ve tweeted here If you think moral decent people do this to their customers scamming them in a cruel cold way SEEK JESUS  Virgin Media was fined a record £28 million by Ofcom in July 2026 for deliberately making it difficult for customers to cancel their contracts and switch to rival providers. Investigation Findings The regulatory investigation covered calls made between January 1, 2022, and September 11, 2024. Ofcom found that MILLIONS of customer service interactions were mishandled to prevent or delay cancellations. Specific tactics included: • Deliberately dropping or hanging up calls when customers asked to cancel. Putting callers on hold for no reason to frustrate them Excessive and unnecessary call transfers between departments. Using a two-tier retention system where only specific agents were allowed to process final cancellations. THIS LOT ARE CONFIRMED CRUEL SCAMMERS