Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (3%)
• Phone (2%)

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Redhill, Leatherhead, Hayes, Southall, Guildford, Slough, Hounslow, Mitcham, Merton, Greenford, Hampstead, Greater London, Camden Town, and Wembley.

City	Problem Type	Report Time
Hammersmith	Internet	2 hours ago
Redhill	Internet	3 hours ago
Leatherhead	E-mail	4 hours ago
Hayes	Internet	1 day ago
Southall	Internet	1 day ago
Guildford	Internet	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 6 minutes ago from Kensington, England

  @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

• 
  Holly B (@hollyliba) reported 6 minutes ago from Camden Town, England

  @virginmedia WHAT THE BLOODY HELL IS WRONG WITH YOU EFFING BLOODY INTERNET. We’re all working from home mid lockdown and have jobs to get done. Your service collapses all the effing time

• 
  helena (@hdl_dl) reported 7 minutes ago from Kensington, England

  @virginmedia Hi, still with the problem. Broken and distorted image and audio

• 
  Jojo Nwokoye (@Nwokojojo) reported 9 minutes ago from Wandsworth, England

  @virginmedia It’s still not working...

• 
  Just Clear (@justclearuk) reported 14 minutes ago from Richmond, England

  @virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.

• 
  Chris M (@ChrisdMRF) reported 16 minutes ago from Richmond, England

  @virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles

• 
  Donnchadh (@dkurland92) reported 17 minutes ago from Brentford, England

  @virginmedia hey is there a problem with the internet in NW London it’s very slow today ?

• 
  Wozza (@DWozza) reported 27 minutes ago from Merton, England

  @virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?

• 
  Wozza (@DWozza) reported 28 minutes ago from Merton, England

  @virginmedia someone just answered and then put the phone down on me

• 
  Jojo Nwokoye (@Nwokojojo) reported 32 minutes ago from Wandsworth, England

  @virginmedia It’s down again!!!! Me and the lads are two wins in on warzone and going for the 3peat! Surely this is a breach of contract, give me my money back!!!!

• 
  Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported 36 minutes ago from Brentford, England

  @virginmedia hello? Are you there? Have been a Virgin Media costumer for literally 3 days and I’ve already got the worse service and am very disappointed by the overall experience. I’ve been trying to call someone from the customer service team since Friday to no avail...

• 
  Joshua B (@Joshbratt87) reported 41 minutes ago from Camden Town, England

  As previously stated, anyone thinking of getting @virginmedia don't! They lie, never answer calls and don't turn up when promised. Utter crap from start to finish, all while their tax evading owner @richardbranson sits on some private Island reaping the benefits. Dog 💩 company

• 
  Ben Prouty (@proutyben) reported 42 minutes ago from Richmond, England

  @virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!

• 
  Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported 42 minutes ago from Brentford, England

  Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...

• 
  Jojo Nwokoye (@Nwokojojo) reported 43 minutes ago from Wandsworth, England

  @virginmedia Yes it was on their and now it’s not but it’s still not working

• 
  carly cella (@CarlyCella) reported 43 minutes ago from Wandsworth, England

  @virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!

• 
  Zena Mclean (@ZXena_Mclean) reported 44 minutes ago from Ealing, England

  @virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭

• 
  MIKA SIMMONS (@MissMikaSimmons) reported 49 minutes ago from Kensington, England

  @virginmedia Awful. I ask you again - what exactly are you spending customer fees on?

• 
  Adam McIlrick (@adammcilrick) reported 49 minutes ago from Camden Town, England

  Hey @VirginMediaCorp and @virginmedia ... we waited for your engineer today - rearranged work schedules/meetings. Nothing. No call. No text. No email. No show! DM for our remedy number - this is absolutely #atrocious #customerservice. The #complaint will be escalated if no reply.

• 
  Matthew hirst (@POWfitnessUK) reported 52 minutes ago from Southall, England

  VirginMedia customer service is disgusting. Had loss of service for 6 weeks and now fixed refusing to pay compensation owed. You will be losing a customer in me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tasha (@natashaoconnor0) reported 3 minutes ago

  @virginmedia I called the number again just now and apparently the service will be restored by 6pm. Why that wasn’t on the webpage or text to me as per request or why the man couldn’t help me unless I provided bank details is beyond me.

• 
  Glen Rickersey (@GlenRickersey) reported 5 minutes ago

  @virginmedia Essentially they have intermittent broadband and tv services, engineers have lied on their worksheets about attending their property to resolve the issue which your call centre has confirmed, no manager ever calls them to resolve and they are in limbo.

• 
  Claire Wickham (@ClaireWickham) reported 6 minutes ago

  @virginmedia On Monday i was told that someone from technical support would contact me within 3 days. So I am waiting. Again.

• 
  jeremy ridgway (@jeremyridgway) reported 6 minutes ago

  @virginmedia I know NOW that updating software to new 360 will erase recordings - my complaint is that your call centre staff do NOT know this and categorically assured me yesterday that everything would be retained - I know they are gone for good but why don’t you train your staff properly?

• 
  Glen Rickersey (@GlenRickersey) reported 7 minutes ago

  @virginmedia They have had three appointments in the last month, the first the engineer did not arrive and it was rebooked, the second two the engineer lied about attending the property and never went. They have been waiting for callbacks daily and nobody ever gets back to them

• 
  Alex Godber (@Alex_Godber) reported 8 minutes ago

  @virginmedia Yes we did, we were told we would get a router within 48 hours. We asked for email confirmation as we've been told this before but never received one. When we didn't get confirmation again we called back and were given a tracking number for the parcel delivered without the router

• 
  lainski (@lainskidoodles) reported 9 minutes ago

  @virginmedia Called them and they recommended I use the service checker.. I told them it's not working. Finally booked an engineer but not until Saturday... How am I supposed to continue WfH?

• 
  fifaaa (@afifaaaa21) reported 11 minutes ago

  @virginmedia your web chat services aren’t working, your phone lines throw customers in a loop and get hung up on and your online service checker keeps telling me there’s a problem in my area and to check back in 24 hours when this has been going on for months

• 
  Climate Heroes 🌍 (@climate_heros) reported 12 minutes ago

  @afifaaaa21 @virginmedia It's very easy to get hold of sales people but customer service doesn't seem to exist. Can't even DM them on Twitter.

• 
  Jace Da Face (Blue TICK) (@Jacedafaceis) reported 15 minutes ago

  @youfibre @Daily_Record Yeah please hurry up and get me online so I can stop paying a stupid amount to virgin media. Lol