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Virgin Media outages and service status in Sunbury-on-Thames, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Sunbury-on-Thames, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 4, 1:35 PM GMT+1.
  • 61% Internet (61%)
  • 17% Total Blackout (17%)
  • 11% Wi-fi (11%)
  • 5% E-mail (5%)
  • 5% TV (5%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 6: Problems at Virgin Media

Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Feltham, Hounslow, Slough, Ealing, Brentford, Wandsworth, Hayes, Addlestone, Mitcham, Southall, Walton-on-Thames, Sutton, Surbiton, and Epsom.

CityProblem TypeReport Time
Hammersmith Internet 2 days ago
Hammersmith Internet 2 days ago
Hammersmith Internet 2 days ago
Hammersmith Total Blackout 2 days ago
Hammersmith Internet 3 days ago
Hammersmith E-mail 4 days ago

Nearby cities with recent reports

Hammersmith

10 recent signals

2 days ago
Feltham

1 recent signals

4 days ago
Hounslow

1 recent signals

5 days ago
Slough

1 recent signals

6 days ago
Ealing

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • jtdavies
    John T Davies 💙🇺🇦💛 (@jtdavies) reported from Hounslow, England

    @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

  • ranaraptor
    Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

  • iglu_sim
    simone clark (@iglu_sim) reported from Kingston upon Thames, England

    @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

  • educationforum
    Andy Walker (@educationforum) reported from Worcester Park, England

    @virginmedia Your customers pay enough to expect 24 hour support. Do better.

  • FuzzyPixels
    Matt Gardner (@FuzzyPixels) reported from Slough, England

    Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

  • not_on_fire
    J (@not_on_fire) reported from Epsom, England

    @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

  • HaiderAlRekabi
    Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported from Spelthorne District, England

    @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

  • Paul___SW18
    Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported from Wandsworth, England

    Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

  • JacquelineCabl9
    Jacqson (@JacquelineCabl9) reported from Laleham, England

    @spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad

  • DJMRT
    DJ MRT (@DJMRT) reported from Sutton, England

    It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

  • Griffo2018
    RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England

    @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

  • Griffo2018
    RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England

    @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

  • fadermonkeyking
    Jeff Brown (@fadermonkeyking) reported from Richmond, England

    @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

  • andrewlwood
    Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

  • MarcoOlevano
    Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

  • Hairouna92
    Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England

    @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Keiran_Mark
    Keiran Griffiths (@Keiran_Mark) reported

    4 days and no reply to my DM @virginmedia 🤦. Poor performance from Customer Services

  • Mteasel67
    mark teasel💙💙💙 (@Mteasel67) reported

    @virginmedia Hi , my broadband contract with you is finishing today and I will be changing to another supplier. My DD payment is on the 26th of the month , am I ok to cancel my DD to you now ?

  • dobbin1957
    Dobbin1957 (@dobbin1957) reported

    @virginmedia The service status page now says. 17.07 - you also sent a text to my wife who is the account holder at 08.07 today to say everything is fixed. So you clearly haven’t a clue what you are doing and yet you expect your customers to be patient. Time to give Virgin the boot I think.

  • ads913
    keith addy (@ads913) reported

    @virginmedia I understand they're introductory, but the gap is £51/month for the identical package. That's not a normal "new customer discount" that's a loyalty penalty. What can you actually offer me?

  • 2026threelions
    sirharrykane (@2026threelions) reported

    @virginmedia any idea when the broadband will be sorted in ss2. a week now. Can’t work from home kids can’t revise properly and missing all the football as can’t record or playback. I pay 144 pound a month and I know you can’t help lightning but surely someone knows a timeline

  • Mod71
    Mod71 (@Mod71) reported

    @virginmedia What is going on with your service. TV is poor quality and signal is terrible.

  • ogerreyn
    z (@ogerreyn) reported

    @virginmedia do you not have reasonable adjustments in place for disabled people? I visited a shop today and was told by the manager that they do not and just kept saying I have to phone a number. It seems like your company is only interested in grabbing money regardless service

  • ACLegalServices
    Legal Eagle. (@ACLegalServices) reported

    @virginmedia I am seriously thinking of leaving Virgin after 25 years or so as you are about to double my bill to £62.00 a month for speeds of 120mbps. Any recommendations to replace them with a reliable service, that I have had with Virgin. Difficult to talk to them on phone

  • JonAshman2
    Jon Ashman (@JonAshman2) reported

    @ virgin media your service is shocking not only have I lost all connection your help line is down wot a surprise 🤯🤯

  • DrKeresaspa
    Dr Keresaspa 🦉🍉 🇵🇸 (@DrKeresaspa) reported

    @virginmedia Installed 360. What genius decided all the channels I'm not subscribed to will appear as blank screens when I'm channel hopping and how do I make it stop? If that's a deliberate design feature it's awful.