Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 01/18/2026 08:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hayes, Hammersmith, Wembley, Camden Town, Addlestone, Fulham, Reigate, Mitcham, Leatherhead, Paddington, Merton, Redhill, Ashtead and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHayes Internet
United KingdomHammersmith Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom

  • IanDouglas Ian Douglas (@IanDouglas) reported from Kensington, England

    @mediaczar @virginmedia None of the reviews include reliability, because that’s the most difficult thing to measure from outside and no one releases their figures. It’s the worst thing that’s ever happened in the world. Ever.

  • theonionlives James Campbell (@theonionlives) reported from London, England

    So once again my internet is not working @virginmedia

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

  • CaptnBeard Rugged Land Specialist: Arthur Tolmie (@CaptnBeard) reported from Windsor, England

    Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Richmond, England

    @virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂

  • IanDouglas Ian Douglas (@IanDouglas) reported from Kensington, England

    @virginmedia We’ve had no broadband for more than a week, there won’t be any for at least another week. The whole street is down, the whole street is looking at leaving.

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for

  • NeseCeren Nese Ceren (@NeseCeren) reported from Camden Town, England

    @virginmedia And I love (!) how you still say “if” I qualify for compensation... we have no internet since tuesday.. The issue is known. Your colleague mentioned “an intermittent loss” and suggested I should reboot every 2 hours and hope that I’m connected for minutes in btw.

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !

  • NeseCeren Nese Ceren (@NeseCeren) reported from Camden Town, England

    @virginmedia Thank u 4 quick response. customer services are aware of the issues. Today I called again for compensation, as I’m spending so much money daily to use mobile & other data. I’ve been forwarded a link to register fault (that is known in postcode area) yet web says no known issues.

  • EmilyEd03367074 Emily Edwards (@EmilyEd03367074) reported from Brentford, England

    30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service

  • OwensBenjamin Benjamin Owens (@OwensBenjamin) reported from Hammersmith, England

    @VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

  • semcglone Stuart McGlone (@semcglone) reported from London, England

    @virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh

  • athleticresults Athletics Statto (@athleticresults) reported from Southall, England

    All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!

  • AlanRNewton Alan R Newton (the online version) (@AlanRNewton) reported from Camden Town, England

    @virginmedia Wireless and before I get the next question, we all use Macs so we have to borrow cables / adapters to check a wired connection but whenever we do that, would you believe, there’s no issues on those days!

  • IanDouglas Ian Douglas (@IanDouglas) reported from Kensington, England

    @virginmedia I know the status of the service.

  • AlanRNewton Alan R Newton (the online version) (@AlanRNewton) reported from Camden Town, England

    @virginmedia I’ve been checking peridoically over the last fortnight when the service gets really bad and there haven’t been any known issues. I’ve just checked again and none.

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KingNylid_ N (@KingNylid_) reported

    Fix your dogshit internet @virginmedia

  • olPistolPeteo Pete (@olPistolPeteo) reported

    @virginmedia Increase prices by 13 percent provide a pi$$ poor service joke of a company as soon as BT full fibre in my area I’m off. Never had half the issues I have now and Virgin customer service is laughable.

  • UnknownInput Nameless Nebulous (@UnknownInput) reported

    Imagine increasing the cost of everyone's plans then having no service. The Internet is completely down... What a joke... #virginmedia #VirginMediaoutage

  • MrBrittle1 🦿ⓘ  Marcus  ⓘ🦿(PARODY) (@MrBrittle1) reported

    @virginmedia You’ve lost a customer of over 30yrs asoon as @bt_uk have true full fibre to the premises im hoping it won’t be long as your on the next block of houses im off I’d rather join them @bt_uk can you DM me with a schedule

  • markscameron Mark Cameron (@markscameron) reported

    @davey_lad @virginmedia Poor very poor service

  • wozbbw Warren Ruskin (@wozbbw) reported

    @jgarrett968 @virginmedia @EE You can all cancel now wot with them rising there prices in April and u don’t have to pay a early leaving fee 👍🏻

  • seanjenny2110 Sean&jenny (@seanjenny2110) reported

    @virginmedia SOME !!! Well over thousands of people are having issues wep site is down Know time frame of a fix ? Unbelievable especially when the kids are off wanna play console / Netflix or Disney Really screwed the pooch on this one @virginmedia oh not forgetting the price rise 👏🏻

  • GarethReesXV Gareth Rees (@GarethReesXV) reported

    @virginmedia No broadband & wifi for the 2nd time today - early morning & now late pm Why state the issues are resolved when they are not #compensation

  • ArtsBengal Benjie (0/4 Commissions slots taken!) (@ArtsBengal) reported

    @virginmedia What's going kn in the SG2 area? It returned last night and now it has gone again. Bad enough I have had to downgrade cause of how ridiculous of a price hike you have done but now I am trying to do work and the Internet is not working

  • szizr Scottie (@szizr) reported

    Can’t use my mobile internet data and your phone lines are down. Sort it out @virginmedia