Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Slough, Camden Town, Tadworth, Redhill, Hammersmith, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, Guildford, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Slough
|
Internet | 2 hours ago |
|
Camden Town
|
Total Blackout | 9 hours ago |
|
Tadworth
|
Wi-fi | 11 hours ago |
|
Redhill
|
Internet | 12 hours ago |
|
Slough
|
Internet | 13 hours ago |
|
Slough
|
Internet | 13 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Nada Shakour (@NadaShakour) reported from Kensington, England@virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!
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David O'Hanlon (@calmspacecoach) reported from Camden Town, England@virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.
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ANT (@pantsant) reported from Camden Town, England@virginmedia Unlike your service, which never arrives!
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Zam ザム (@SuperZAMtendo) reported from Wandsworth, England@digitalronin @virginmedia And I’m getting 28 on a 100MB line... 🙄 Don’t use virgin media guys if you can help it #yearsofbadconnection #virginmedialife
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ANT (@pantsant) reported from Camden Town, England@virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!
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Johnny Daukes (@jdaukes) reported from Brentford, England@virginmedia It’s down. Expected fix by 16:00.
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James Everington (@jeverington) reported from Camden Town, England@pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.
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Jason Hartley (@northern_puddin) reported from Kensington, EnglandNo broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson
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ANT (@pantsant) reported from Camden Town, England@virginmedia Shame she couldn’t smash your terrible service
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Chris Straker (@chrisTstraker) reported from Epsom and Ewell District, England@virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!
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Deborah Bonetti (@deborah_bonetti) reported from Kensington, England@virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.
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Dave Mauger (@DaveMauger) reported from Wandsworth, England@virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.
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londonchimpden (@londonchimpden) reported from Camden Town, England@virginmedia My other box and telly are working fine. There’s no service fault. Will call later.
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Eamonn Curran (@EamonnCurran2) reported from Ealing, EnglandAre they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@
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ANT (@pantsant) reported from Camden Town, England@virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice
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Kate McKeand (@kmckeand) reported from Wandsworth, EnglandSeriously @virginmedia what is wrong with your internet in Wandsworth I pay £47 a month and the service is patchy cuts out all the time it’s supposed to be fast fibre broadband but it’s anything but at the moment!!
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Nada Shakour (@NadaShakour) reported from Kensington, England@virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.
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Nicola Fish (@Nicolanoodle) reported from Kingston upon Thames, England@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.
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ThatVince (@ThatVinceS) reported from Wandsworth, England@virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.
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ANT (@pantsant) reported from Camden Town, England@virginmedia Much like many people’s internet and tv service tonight!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MrGrowSome (@MrGrowSome1) reported@virginmedia the first time they told me they fixed the issue, which they didnt. the second time they filed a complaint. wasnt resolved. and the other times i got hit with the "there is congestion in your area" which is really great but im paying stupid money for a service which isnt working.
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Ollie⁷🔞 Humble Cock Merchant | Coms CLOSED read📌 (@aglioeollieo) reportedOh no the dreaded virgin media internet outage has hit me AND my phone gerally has **** service everywhere in my flat
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Lorraine Harmer (@Loreign83) reported@myboringhandle @virginmedia Where can dissatisfied Virgin customers go? Just another Large corporation with zero customer service
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Ibi (@ibi2001uk) reported@virginmedia It is with my broadband and I have provided my complaints reference number. The only thing you guys are good at is responding to tweet and doing absolute nothing for the customer after that. Check my previous messages and do the needful.
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Tony Hennessey (@MrHennesseyE16) reported@virginmedia No the red means no Internet service. And my box was working perfectly fine at 11:30pm last night. Can't watch no channels. Virgin seem to have a national problem. I'm seeing im not the only customer to have these problems.
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steve gray (@stevegray29) reported@virginmedia another night of buffering on your super fast fibre broadband, absolutely fed up with it now, excuse after excuse, constantly having to reboot the router, crap #btisbetter
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Tony Hennessey (@MrHennesseyE16) reported@virginmedia Its nearly been 24hrs with no service. Got a error code 7400 on my screen what error is this ? My hub is showing a red band.
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Lee Winn (@winnybago) reported@virginmedia Yet again another night with only 3mb download speed when paying for 100+ in Al2 postcode. What exactly is the problem and when is it going to be sorted! Happens every night between 8pm and 12am
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Lewis (@Justcallmelewis) reported@virginmedia All my connections are wired, i have tried rebooting the hub but makes no difference. According to status check it says there is no issue in my area but clearly there is seeing as there is reports else where.
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Cameron (@Cameron10060571) reported@virginmedia But still no one has replied by an email when they said they would. No phone call when they said they would. No one responding to text service after 4 and a half hours. Instead of making excuses for other people why don't you sort out my problem?