Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Paddington, Wandsworth, Redhill, Wembley, Hayes, Egham, Uxbridge, Southall, Woking, Merton, Sutton and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
TV | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia Same for me. They’re a disgrace . When you phone their offshore call centre , rude operatives try to tell you it’s a loose cable on your box. Tv and broadband outages daily for me for last few weeks in sw5 @ofcom
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlieboy055 @virginmedia Yup they’re a disgrace . The worst ‘customer service ‘ I ever experienced .broadband and tv keeps failing in sw5 and they don’t care! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@OoverMatic @virginmedia Same problem here in sw5. It never works , no explanation from the appalling rude customer service staff. Time to leave ! @ofcom
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Deborah Holland
(@holland2702) reported
from
Camden Town, England
@virginmedia No fault listed. As stated this is a long standing issue.
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Tony Holder
(@bigtoneuk) reported
from
Kingston upon Thames, England
Hey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia @Ofcom When they cannot even run a consistent broadband and tv service in central London you know they’re an unreliable organisation . Plus you cannot get through to customer service . On hold for hours and when you do get through you get someone rude who cannot communicate
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Edward Baran
(@edward_baran) reported
from
Kensington, England
If you’re considering getting broadband / tv in SW5 central London don’t bother with @virginmedia. The service drops out almost daily for many hours and the customer service is non existent @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@WaveNathan @virginmedia Same for me tonight . No tv or broadband in sw5. It’s the third or fourth outage in as many days
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Samantha Ovens
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia I just checked thank you and it states there are connection issues that are being worked on presently. I have registered the issue as directed.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia we have been without broadband, tv and phone for 2 days now😞 we are running out of data on our phones we r all on #virginmobile unlimited data would help us all right now!
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Martha D'Arthur
(@MarthaDArthur) reported
from
Hounslow, England
@mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager
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𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿)
(@LGBTSwift13) reported
from
Hillingdon, England
@virginmedia they told me it was because my direct debit had been cancelled (not by me though) and that, as a result, my service had been stopped. i’m more shocked that you have the ability to shut down the phone of someone with a disability with no warning. no text, letter, call, email etc
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𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿)
(@LGBTSwift13) reported
from
Hillingdon, England
@virginmedia i don’t tend to Tweet at brands much, but i’m actually disgusted by your mobile team. my direct debit was cancelled, i wasnt told about it, and then my service suddenly stops! had to call to find out it was blocked because the direct debit was closed! unbelievable!
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@ariangarden @shep23 @virginmedia Mine constantly goes down in sw5 @ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ant Forrest
(@AntForrest) reported
@El_Emiratis @virginmedia I’ve never come across any company as bad. I reported the issue on day one in feb and still no resolve. I’ve sent to 3rd party review and heard nothing from them either so might have to be ombudsmen next. Shocking customer service from @virginmedia
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Susan Gill
(@SusanGi98116810) reported
@virginmedia Another outage??
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warren
(@warrend2010) reported
@virginmedia Only just now but taking a break when helping a customer is disgusting customer service
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Kat Davies
(@KatDavies_x) reported
Joined @virginmedia TWO WEEKS ago and internet is already down in my area and no fix planned until 3pm. I work from home so really not acceptable. That, in addition to charging me an additional months payment up front which was not clearly stated on the website. Shocking service
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hiiamtom
(@TomEntract) reported
@virginmedia The link doesn't work, just takes me to the website
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taxilez
(@taxilez) reported
@virginmedia Told you I can’t and this is the answer I always get. As it your way of getting out of the problem I obviously have with the broadband speeds if it’s 200 coming in it shouldn’t drop that much when I’m holding the phone next to the hub!!!!!
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Connor Wilson
(@ConnorTWilson) reported
@virginmedia I'm currently using a WiFi service but that's a BT Openzone one as I'm in the town centre, so it's not the devices that are faulty, I think it's via ethernet connection, although I'm not 100% as I'm not the best with this stuff
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David Moore
(@ClassicMoore) reported
@virginmedia the broadband connection has been awful in our street for the last 2 weeks now. The neighbours are experiencing it too. Please can you give me the number of who I call to sort it out (not someone who is going to send me through a load of diagnostics)
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@wilkinsonpete @virginmedia Its appalling mate. Its flagged up daily on here. In a couple of days. You will be contacted on here asking is there any way they can help. Joke of a company.
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🌸🍉
(@0rfzz) reported
@virginmedia I've checked it says "there is an issue and it's being fixed" it's said that for the last three days. I asked for text updates and received nothing. Doesn't really help the issue here