Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Ealing, London, Leatherhead, Kensington, Hampstead, Hayes, Wandsworth, Southall, Ashtead, Woking, Hounslow, Paddington, Walton-on-Thames and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Ealing |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Leatherhead |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
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JAKE
(@JAKES_PHOTOS) reported
from
Redhill, England
So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It is from a few weeks. Only while in the same room as the hub is show no issue. Happend lately that light start flash bit self on hub and WiFi is lost for some time
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Tracey Elliott
(@TraceyElliott17) reported
from
Wandsworth, England
@virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia are there internet issue in London TW8? Can’t connect to wifi. Have been through troubleshoot guide and still no luck.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
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Nicky Beale
(@NickyJBeale) reported
from
Kensington, England
@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia is there an outage in London TW8? WiFi worked fine last night abs now won’t connect. Have tried to reset ect. Thanks
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
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Ritch Waghorn
(@RitchWaghorn) reported
from
Banstead, England
@virginmedia now been waiting 45 mins for customer services to answer. Totally #unacceptable
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kaneda
(@thatguykaneda) reported
@virginmedia I've been trying to speak to you about broadband issues for months without success. Finally spoke to someone who created a complaint & guaranteed I'd get a callback from a manager in 24 hours. This was on the 5 March. I haven't received this callback yet!
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Simon Pawson
(@SimonPawson) reported
@virginmedia I see, I will try tomorrow. I do think this needs looking at seeing the number of complaints there are on social media regarding your lack of customer service.
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BT
(@TraylerBE) reported
@virginmedia There was a recent outage for TV in my area. Website now says it's back up and running but service as been very slow/unresponsive. Can someone please DM me more info? Thanks.
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Tom Sharman
(@TOMSHARMANWEB) reported
@virginmedia WHY do you exist as a broadband service when you can’t give me broadband
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Ian
(@Itstheway2go) reported
@virginmedia Yes, I don't have ordinary TV my children depend on the internet for their school work as if it wasn't hard enough for them at the moment. I have had three routers and not one of them, can keep the signal on. Extremely disappointing. Who am I, does anybody care #virginmedia
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Richard Cable
(@Gumbsum) reported
@virginmedia Well i eventually got through and the problem was apparently going to be sorted in 24 hours but it hasn't been. Taking months and still not resolved.
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Rob Morris
(@lemonfreshrob) reported
Hey @bt_uk How long does it take to activate broadband in a flat in SW16 right now? I'm coming up to the end of my contract with @virginmedia and am desperate to come back to you because their service is so bad.
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Ann Memmott PGC🌈
(@AnnMemmott) reported
@PolyPanTransMan @virginmedia @ScottishPower Sorry to learn of that awful situation. It's stress we just don't need, isn't it.
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Mike Smith
(@Mike1874) reported
Ladies and gentlemen, I give you the purveyors of the world's worst customer service @virginmedia ☹☹
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kaneda
(@thatguykaneda) reported
@virginmedia No, they said all 8 of the devices that I have that can connect to the internet including 2 laptops, ps4 pro and 4k blu ray player were all faulty and that virgin has no issues. I argued rightfully that this attitude is ridiculous & a manager was to call me back to discuss it.