Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Epsom, Wandsworth, Feltham, Paddington, Barnes, Hampstead, Ealing, Wembley, Hounslow, Camden Town, Slough, Walton-on-Thames and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Monroe
(@MonroeJoe) reported
from
Kensington, England
@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all
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Nick
(@NickO_L1805) reported
from
Richmond, England
@virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Jonathan Kelly
(@JKBartsHeart) reported
from
Kensington, England
@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service
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Richard Howell
(@richardhowell20) reported
from
Spelthorne District, England
So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@virginmedia It's the first time for the cabinet but multiple times for the sh## service
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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Chi Lord
(@RevdChi) reported
from
Hillingdon, England
So disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever
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Rajeev Datta
(@rajeevdatta) reported
from
Brentford, England
@RuislipR @virginmedia Virgin - abysmal. Went with them for a year (for my dad) and it was a disaster from start to finish. Should never have left SKY. Went straight back to them.
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Hugh Scantlebury
(@HDPMS) reported
from
Kingston upon Thames, England
@virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....
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Sammi T
(@Sammi__B) reported
from
Camden Town, England
@virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡
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Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
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Bhamini Lynn
(@BhaminiLynn) reported
from
Slough, England
@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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SDM
(@StevenMcFarlan4) reported
from
Wandsworth, England
@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬
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Jonathon Lisseman
(@Jonathon73) reported
from
Richmond, England
@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MattyXRP
(@KryptoNoob69) reported
@virginmedia There aren't any issues locally. But our Hub 3 goes down daily, requiring a restart of PC's, loss of wirk and communications, restart of nodes held externally etc. Its becoming an issue, and tbh, looking to leave at the end of the contract.
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David Stephen
(@DavidvStephen) reported
Good lord. I have nothing but sympathy for anyone having to deal with the utterly appalling customer service from @virginmedia. Staggering levels of incompetence and inadequate training. Time to find out how bad BT are 🤔.
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brit grey
(@Brit_Grey) reported
@virginmedia I do not appreciate getting multiple harassing phone calls from your staff, especially since I am not a customer and never would be. Sort your staff out Or I will sue for harassment!
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Cathy 🇮🇪☘️🏴 #JohnsonOut60
(@Cathy59) reported
@places2gotravel @virginmedia Their are trying to change my contact without notifying me they have broken their contact with me by upping my fee shamelessly company DO NOT USE VIRGIN MEDIA
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Rob...747
(@robi747) reported
@virginmedia Keeps dropping every day about half a dozen times had engineers out 3 times in last 6 months its just so poor
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Asif
(@AsifK1736) reported
@virginmedia why is my Wi-Fi down at 10 am, I have a boatload of work to do while I’m off with covid and this isn’t helping.
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Faye Brown
(@FayeBro18402759) reported
@virginmedia how do you complain to virgin about the appalling customer service? No Chat - switch to Whatsapp - the bot doesnt understand you?
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the_truth_is_out_here_x
(@TruthIsOutHere_) reported
More days pass & @virginmedia still not honoured their Refer-a-friend reward payment. Excuse after excuse. No record of it, send email, send screenshot, provide details, give reference number (that doesn't exist) a truly horrid customer service experience with a comms company 🤮
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Bentson
(@Bentson87) reported
@SkyHelpTeam My sky broadband is always ****. Wish we’d stuck with @virginmedia
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Holly
(@PyxiePants) reported
@virginmedia If I raise a complaint, what's the likelihood that you will consider "sincere apologies" sufficient?