Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Wembley, Paddington, Ashford, Hammersmith, Slough, West Byfleet, Greenford, Hounslow, Uxbridge, Feltham, Hayes, Ealing and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Camden Town |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Rosamund Irwin
(@RosamundIrwin) reported
from
Camden Town, England
@richardbranson I wish Virgin media was Dr Yes! You should know the customer service is the worst of any company I have dealt with since the Corona crisis began.
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Tim Kirkby
(@rebmit1) reported
from
Hillingdon, England
@virginmedia broadband down yet again.... Area 14
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Alex Balfour
(@adbalfour) reported
from
Kensington, England
@virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia outage in Kensington....again.
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aka13
(@Aka13K) reported
from
Hillingdon, England
@virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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🙌 N E I L 🙌
(@Neilz1) reported
from
Camden Town, England
@virginmedia The phone line issue is sorted..but the intermittent broadband issue is still occuring..i have been constantly trying your support team but been disconnected twice..and need to see what the issue is??? Area 21, can i DM you our account number to check?.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Dominic Sender
(@dcsender) reported
from
Camden Town, England
@virginmedia please advise what is going on in London NW2. Service has been appalling since Thursday and I don’t want to be on hold for an hour to speak to somebody.
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MinMon
(@MinMon76) reported
from
Egham, England
@virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter D-D
(@pdonduncan) reported
@virginmedia All the indications are that VM will also try to fob off the Ombudsman! If not then why let it get that far? The outcome is likely to be worse for VM compared with being reasonable about loss of service.
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martin
(@M_D_Lawless) reported
@virginmedia Well after the third call it kind of got sorted, but seems (not sure if it coincides) but my internet connection has slowed right down now YouTube videos buffer! I am shocked at the customer service from @virginmedia I’d of rather had a root canal than speak to your operators
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Hardeep
(@HardeepS__) reported
@virginmedia update - after an hour i was told the systems are down and they cant cancel. Apparently i should get a call tomorrow. If not you wont be getting another penny from me. Fyi- i’ve been trying to cancel for 5 days now.
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Annette Milburn
(@neatylaughalot) reported
@virginmedia Yes I have. You’re having a problem in the area. Sadly, your problem has become my problem. I have had to rearrange my working pattern thanks to you. Not ok.!
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TheFourhead
(@TFourhead) reported
@virginmedia You have been and they're a joke, one was advice on billing which is an insult and the other was package offers, no actual help
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DF25
(@DF2517) reported
@virginmedia I don’t know as I’m not using laptop. I’m trying to connect my baby monitor which is literally in the room above the router in a small house and it keeps cutting out which is dangerous and stressful. Pls can you help me get a pod for upstairs?
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Andrew Byng
(@AndrewByng) reported
from
Waterlooville, England
@virginmedia still having problems with virgin broadband and need it fast for my business two days slow and intermittent P06 1DH not fit purpose will cancel by the end if carries on been superb but someone has done something 😡
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dean hyde
(@_dean_hatters_) reported
@virginmedia this Internet is a joke for past hour signal keeps dropping in and out. Can't even watch or play games due to the constant interrupted connection..
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Dave Burgess
(@chunky_steve) reported
@virginmedia I had been trying for 30 days to speak to someone via WhatsApp, I didn't then want to pay for another 30 days of notice. I was expecting a call from a manager to try to resolve my issue, but if the only calls I received were from sales numbers, that means its been 4 days 1/2
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Zebedee Springs
(@terribleuse) reported
@virginmedia @virginmedia actually, your SMS service did promise me a reply by today…happy to share a screenshot if you would like me to share the proof