Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kingston upon Thames, Brent, Camden Town, Slough, Paddington, Walton-on-Thames, Hampstead, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 4 hours ago |
|
Hammersmith
|
Wi-fi | 5 hours ago |
|
Hammersmith
|
Total Blackout | 6 hours ago |
|
Hammersmith
|
Internet | 12 hours ago |
|
Kingston upon Thames
|
Internet | 13 hours ago |
|
Brent
|
Internet | 1 day ago |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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Nutri-Train (@nutr1_train) reported from Wandsworth, EnglandAs a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Andrew Stephens (@AndyStephens10) reported from Camden Town, England@virginmedia No, there is an IT fault on my account which is stopping a call being raised for an engineer to call out. Your IT people were notified 12 days ago and have still not rectified the problem.That is what is causing the whole problem.
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Kung Fu Khinny (@sunflowersoul_) reported from Camden Town, EnglandTwo virgin media dudes came to fix my WiFi last year and I basically had to argue with them to remove their shoes before coming in. I even said u can keep socks on. One straight up just refused. I told him he could stay outside then and he did lmao 😂 so whack
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Wasim Khan (@waz676) reported from Hounslow, England@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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Hadders (@chelsian) reported from Epsom and Ewell District, EnglandLove this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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BarryDanser (@BarryDanser) reported from Brentford, England@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
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Lynne Arnett (@laaqpr) reported from Hillingdon, England@ArnettCharlie @SpaQPR @virginmedia It’s a joke!!No customer loyalty
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Lynne Arnett (@laaqpr) reported from Hillingdon, England@SpaQPR @virginmedia we’re still waiting for a customer service manager to reply been waiting since 28th February
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Nikhil Judge (@NikhilJudge) reported from Hounslow, England@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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Nikhil Judge (@NikhilJudge) reported from Hounslow, England@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
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Francisco González (@frangz) reported from Paddington, England@virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.
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Ari Gork (@arigork) reported from Camden Town, England@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘
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BarryDanser (@BarryDanser) reported from Brentford, England@virginmedia Useless info link. It's #virginmedia who are bad here not our internal equipment. We know all this but what are you doing about your #badcustomerservice
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Andrew Stephens (@AndyStephens10) reported from Camden Town, England@virginmedia I messaged your Text Message service this morning and was told 'we are sorry but our IT dept are still looking into fixing this'. When I said they have been looking into this now for 13 days I received NO REPLY! Back that was at 13.17
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Andrew Stephens (@AndyStephens10) reported from Camden Town, England@virginmedia I reported a fault on my Home Telephone with Virgin Media on 6th March I am still waiting for this to be repaired. Virgin Media are absolutely disgusting for customer service. Don't ever join them!
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Nikhil Judge (@NikhilJudge) reported from Hounslow, England@virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution
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Andrew Stephens (@AndyStephens10) reported from Camden Town, England@virginmedia There is an IT fault on my account that is stopping you issuing an engineer visit to my property. This is what's causing the main problem your IT dept have not fixed the problem they have known about this since 7th March.
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Declan (@walshi01) reported from Ealing, England@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
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Nutri-Train (@nutr1_train) reported from Wandsworth, England@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Host (@hamraj_indian) reported@virginmedia just checking if you guys have resolved the broadband issues in my area, I was told it would be resolved by 2 pm today but the wi-fi is still very bad!
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Pamela (@PamelaTigger19) reported@virginmedia @virginhelp just received yet another scam call. Other providers offer a free call blocker to help stop this - do you?
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Andrew wesley (@MiniDavidHaye) reported@virginmedia I have spend the last two hour speaking to more then 7 people to try arrange my internet broadband that was meant to be installed on Saturday. It is now Tuesday and I have got nowhere. Absolutely disgusting service from @virginmedia
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Never Trust Velcro (@NvrTrustVelcro) reportedIf anyone is looking for broadband/TV services then I would urge you to stay away from @virginmedia. After being a customer for over 6 years I have had a horrific experience arranging changes to my package and a house move over the last couple of weeks. A thread...
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Bethany Ashcroft (@bethel_ashcroft) reported@BeckyEverson @SkyUK @virginmedia Yes maybe faster when it works. I would never switch to them tho. Sky fibre hardly goes down. Virgin has already gone down about 10 times for days since it's been put round here & they once left my old house without internet for over a month! So don't expect all good things.
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GJM (@zombie_apoc1) reported@virginmedia please help me get your super broadband. I’ve been with @SkyUK for last three years and can not watch any film without constant loss of connection. They could provide a signal booster to stop this but they won’t. No customer care whatsoever.
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TIMO-3 (@TIMO317) reported@virginmedia No I haven't, I don't have the time. I've tried everything to get online on my side. Do we have a problem in the postcode?
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PWCLimited (@LimitedPwc) reported@BeckyEverson @SkyUK @virginmedia I finally got rid of Virgin. The worst package I’ve ever had 🙏
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Deanna Matthews (@DeannaLouise93) reported@virginmedia You’ve now also, really unhelpfully made unauthorised changes on the account to provide us with less service (yes that’s hard for me to imagine too!) for a higher price! What kind of a company are you?!
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Kully D (@KullyD2) reported@virginmedia how can I be paying for 200 speed and only getting 16.6 mbps and on certain days it’s even gone down to kbps. I have been a loyal customer for years.