Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ashtead, Woking, Hammersmith, Hounslow, Hayes, Southall, Paddington, Walton-on-Thames, Wembley, Epsom, Brentford, Kingston upon Thames, Hampstead and Weybridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Internet | |
| London |
Internet | |
| Ashtead |
Wi-fi | |
| London |
Wi-fi | |
| Woking |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..
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APM External Affairs
(@APM_Stephen) reported
from
Camden Town, England
It's a disgrace @virginmedia that since Sunday evening we've had no Broadband (NW3) and customer services telling us only "there's a fault in the area"
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia still on the phone, still not working 💤
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Anna Jarman
(@AnnaLouise1980) reported
from
Kingston upon Thames, England
@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup
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John Dunne
(@Jdunne9407uk) reported
from
Merton, England
@virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.
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Mark Viveash
(@MarkViveash) reported
from
Hounslow, England
Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄
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paul davies
(@ayestawnie) reported
from
Hillingdon, England
@virginmedia got no TV, Internet or phone please help got code W02 on my TV
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2
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Dan
(@DanStratford84) reported
from
Wandsworth, England
@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all
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Geoff Speed
(@GeoffSp) reported
from
Ealing, England
@richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head
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Deborah Maclaren
(@MaclarenDeborah) reported
from
Richmond, England
@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ruby
(@RubyLGregory) reported
@virginmedia No I wasn’t. But someone from virgin confirmed that I had upheld my complaint and was supposed to get a call back within 5 days, I never got one. She was rude and dismissive of our situation and clearly untrained
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Mrs Jordan -Johnson
(@Natterback) reported
from
Stockport, England
@virginmedia here we go again. Internet not working. How long has it been since I last reported this. Just over a month.
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Matt Halliburton
(@MattHalliburton) reported
@virginmedia So could I cancel it, my partner start a new contract? May be delayed a week or so but I’d get £150 credit, which is over two months free.
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Karl Stavers
(@karl_stavers) reported
@virginmedia I’ve already looked at this service, and just tried calling again to be told by the automated voice that you can’t answer my call them cut me off, do you think this level of customer service is acceptable? How can I inform you that I want to cancel if I can’t get in touch?
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Raj Sharma
(@officialsharmar) reported
@virginmedia how do you speak to UK customer support for any issues that one is facing with their services?
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Elham
(@Elham80173387) reported
@virginmedia our internet is down again!! Second time this week!!! My daughter has had to go to a neighbours house to study. The service is so unreliable later. When I check the website is says no problem in the N6 area. Think it’s time to find a new provider!!!!
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Paul Couchman
(@PaulSurreySP) reported
@virginmedia Just that my card was declined. Said I ‘can try again tomorrow’ but I only have time to watch it tonight. My card is fine and you take money from it every month no problem
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Paul
(@paulsaberi) reported
@virginmedia Same old reply talking to a robot I'll be making a complaint and I will be having compensation this time
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Ruby
(@RubyLGregory) reported
@virginmedia I didn’t because I wasn’t able to log in. But I upheld the complaint and a manager was supposed to call me back. I was told we’d get money back on our bill but we didn’t. We had WiFi some days for about half an hour then it would cut out again.
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g🔰
(@mufcgrc) reported
Virgin media tv player down AGAIN this isn’t even funny anymore wth