Virgin Media outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, Hammersmith, Southall, Uxbridge, Greenford, Addlestone, Northolt, Brentford, Slough, Windsor, Chertsey, Wandsworth, Sutton, Mitcham, and Isleworth.

City	Problem Type	Report Time
Hounslow	Internet	6 hours ago
Hammersmith	Internet	7 hours ago
Hammersmith	Internet	18 hours ago
Southall	Internet	2 days ago
Uxbridge	Internet	3 days ago
Hammersmith	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  Jenny (@jennymelmo) reported 3 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Matt Gardner (@FuzzyPixels) reported 9 minutes ago from Slough, England

  @MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 10 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  Marta (@itsmartamoya) reported 12 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  R. Aaron (@aaronuart) reported 15 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Gabor (@GaborPfalzer) reported 18 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Jeff Brown (@fadermonkeyking) reported 20 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Nada Tharanee (@ntharanee) reported 21 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Staffora (@staffora) reported 21 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  Kwame Gyamfi (@Kwame916) reported 25 minutes ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 30 minutes ago from Spelthorne District, England

  @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

• 
  Deano (@Deano1969) reported 31 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Shasa Colson (@THE_COLSON) reported 45 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 45 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Jessica Carmody (@JessicaCarmodyV) reported 52 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 53 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 56 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  James Brown (@JammieBun) reported 56 minutes ago from Hillingdon, England

  Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

• 
  Trevor (@TRSafcw) reported 57 minutes ago from Headley, England

  @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

• 
  Oliver Fatyol (@IstvanOFatyol) reported 58 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Old #FBPE (@StephenOld) reported 1 minute ago

  @virginmedia Do something about your useless Customer Service. You used to have shops and phone lines so that I could taslkd to a real person. Your automated systems have always been uselss and now you want me to send you an audio or a video message, neither of which works.

• 
  Matt Fowler (@306notout) reported 1 minute ago

  Abysmal service from @virginmedia today, no problem I’ll source broadband from @VodafoneUK instead. 👋👋

• 
  Joseph Harvey (@Funkychicken65) reported 2 minutes ago

  @tim_longhurst A service with very channels and going down a lot, just like @virginmedia

• 
  Eternal Elneny (@eternalelneny) reported 4 minutes ago

  @virginmedia With all due respect, the engineers have been there all day, I saw two of them having a 20 minute lunch break at 10am. Can you push these engineers to get this completed today? Compensation isn’t a valid response to not being able to work - ridiculous service.

• 
  Karl Dyer (@KarlDyer15) reported 6 minutes ago

  @virginmedia maybe have the thickest staff known to man, my dad has issues from there end accessing his emails. They can send a complaint acknowledgment to his email he can’t access. May as well say you can’t be arsed to do your jobs! #clowns

• 
  pat (@wfc2000uk) reported 8 minutes ago

  @LutzSchueler @virginmedia we hade no broadband for 3 days or so no, my contract don’t run out till may, I need to cancel and get a more reliable service my with is terminal ill and , she needs the wi fi and the home service as matter for emergency’s,please could you help in this

• 
  Will (@willmgreenhalgh) reported 12 minutes ago

  @virginmedia is down So forced to use data but @O2 is so slow and bad it struggles to connect to anything and the o2 network app says phone masts aren't working Great service all round, not, what's the point of doubling my data if I can't connect to anything

• 
  Enrique Guadiz (@EnriqueGuadiz) reported 12 minutes ago

  @virginmedia No need to send a DM. Managed to fix the issue. Thanks

• 
  Raymond Watts (@raydwatts) reported 13 minutes ago

  @virginmedia I have still recieved no response from your help team

• 
  Monica Allan (@MonicaAllan1) reported 13 minutes ago

  @virginmedia It look like our outage in NW1 will be fixed by the 31st August? Surely that cannot be correct? We have have been without broadband and TV for 3 days now?