Virgin Media outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Southall, Greenford, Addlestone, Hammersmith, Northolt, Brentford, Slough, Windsor, Chertsey, Wandsworth, Hounslow, Sutton, Mitcham, Isleworth, and Uxbridge.

City	Problem Type	Report Time
Southall	Internet	4 hours ago
Greenford	Internet	2 days ago
Addlestone	TV	2 days ago
Hammersmith	Internet	2 days ago
Hammersmith	Internet	2 days ago
Hammersmith	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  R. Aaron (@aaronuart) reported 4 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Mike Fuller (@ninepine) reported 14 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  traymca 💙 (@traymca) reported 18 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Tim Hole (@TimHole) reported 19 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 19 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  Jack Robinson (@JackEORobinson) reported 20 minutes ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 22 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Charbster (@charbster) reported 27 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  SusannJerry (@MrsJerryTweets) reported 27 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Francesco Marchet (@MarchetF) reported 29 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 35 minutes ago from Spelthorne District, England

  @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

• 
  Ravinder Judge (@judge_ravinder) reported 39 minutes ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  Bhavin (@Bhavinmaru2020) reported 47 minutes ago from Hillingdon, England

  @virginmedia I am loosing signal intermittently. Not great!

• 
  Rana Rahman (@ranaraptor) reported 49 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Ravinder Judge (@judge_ravinder) reported 50 minutes ago from Hounslow, England

  @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 52 minutes ago from Ealing, England

  @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

• 
  Jeff Brown (@fadermonkeyking) reported 53 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  Jenny (@jennymelmo) reported 55 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Tinders (@safctinders) reported 58 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  💋unknown💋 (@unknown45523435) reported 60 minutes ago from Hillingdon, England

  Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KP (@KP_1886) reported 2 minutes ago

  @virginmedia Your broadband outages are absolutely unforgivable. We’re paying good money for your internet only to be denied the ability to do our jobs because we have no WiFi. The fix date keeps changing. It’s not improving. Yet we’re still paying. What are you doing about this?

• 
  Darren Webb (@United_Webby) reported 2 minutes ago

  Hey @virginmedia been on hold for 20mins, customer services!!! No wonder u got a fine!!! Changing to sky asap

• 
  Kev (@victor50) reported 3 minutes ago

  @virginmedia So, 2 days, yes 2 days and the internet is down yet again. You have a very serious issue to sort out. You should be paying me to have your internet.

• 
  lyndsey buchanan (@lyndzb1990) reported 6 minutes ago

  @virginmedia why is it so difficult to speak to customer service? Chat isn’t replaying and I’ve been hung up on and ignored twice. I have a complaint but I suppose if you ignore me you don’t have to deal with it 👌

• 
  The Way We Will Be (@TheWayWeWillBe) reported 6 minutes ago

  @virginmedia so cross with you again today Not only is the broadband up and down as usual (but tests show fine) but you won’t allow me to log in from my Apple Mac and you won’t allow me to update parental controls Useless

• 
  chris phillips (@chrisphillips66) reported 7 minutes ago

  After being locked out of my @virginmedia email for five weeks in May/June with no explanation or compensation given . I have yet again been locked out, shocking service.

• 
  Stephen Old #FBPE (@StephenOld) reported 9 minutes ago

  @virginmedia Do something about your useless Customer Service. You used to have shops and phone lines so that I could taslkd to a real person. Your automated systems have always been uselss and now you want me to send you an audio or a video message, neither of which works.

• 
  Andy Mac (@andy_mac21) reported 9 minutes ago

  @chrislove_89 @virginmedia Into em .. they’ve got your cash and don’t give a ****. Won’t get a reply or support

• 
  Cmdr Anaander Miaani (@philbigdog) reported 11 minutes ago

  @virginmedia my neighbour has Gigabit fibre with you, their house is 20 feet from mine yet you claim I cannot be connected to the network. Please contact me on how I can fix this ludicrous error.

• 
  Alan Roberts (@AlanRob68902430) reported 13 minutes ago

  @virginmedia @JagsArthurson Your full of **** its why your loosing thousands of customers right now