Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Windsor, Wembley, Fulham, Hammersmith, Hampstead, Redhill, Hounslow, Paddington, Slough, Guildford, Southall, Ealing, Carshalton and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
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| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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G.Marshall Gleghorn
(@gary230264) reported
from
Merton, England
@virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@virginmedia Service is back, but I moved over to VM recently and the service from my previous provider was much more reliable. WiFi has been down several times in the last few months.
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
What is the best ISP? Thinking of moving from the lack of internet and service from @virginmedia?
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
When can i leave from the poor service which is @virginmedia ?
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Tigerfeet
(@Skibird217) reported
from
Hillingdon, England
@virginmedia asking yet again for help with my sim swap?? Anyone????
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Edward Baran
(@edward_baran) reported
from
Kensington, England
Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia I will be waiting for a call from your end as I can see you have sent me the bills on my email asking me to pay immediately. I had used your services since last 10 years. Your service has gone down to worst.
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Adam Morris
(@adammorris101) reported
from
Camden Town, England
@virginmedia NW6 broadband has become very unstable the last couple of days. Any ideas why?
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Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@virginmedia why are you so ******* terrible? I just want to watch Netflix.
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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Nizbit LFC*
(@nizbit) reported
from
Kensington, England
@courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect
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raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave
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Bobby Birchall
(@bobbybirchall) reported
from
Ealing, England
@virginmedia why is it absolutely impossible to cancel a contract with you? A communications company that doesn’t want you to be able to speak, write or email them. No wonder everybody wants to leave you. 0 rating for customer care... we’ll keep trying to get hold of you.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia So that's fine it looks you don't want to resolve the issue. I made many calls. I shared my account details with you and you can travel it. My contact details are there.
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Michael Way
(@8twisden) reported
from
Camden Town, England
@SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mc
(@mattcas) reported
@virginmedia Its like this all the time so its not related to a service issue
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Darren Pell
(@pell77) reported
@virginmedia What an absolute joke and yet another waste of my time!! So glad we are moving away from you and believe me you are the worst company I have ever had dealings with! Would I recommend you to anyone - NO!!!!!
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Damian Edwards
(@DeltaAlphaEcho) reported
@virginmedia It's the WiFi box itself that is the problem
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🍪
(@MrReiceCook) reported
@virginmedia Yes I’ve been checking this all year and it says there’s no issues in my area. How can your service be so garbage
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Marcus Graham
(@MarcusMGDS) reported
@virginmedia Yes, I'm now on a rolling broadband only contract until i find a better service, with TV i don't want for another month for £125. The only way to get a better deal is being chained to an 18 month contract, with no get out clause. Been with Virgin over 10 years, no more!
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Jay
(@Jay36296955) reported
@attichris2k @virginmedia Change the settings to modem mode and buy a net gear hawk router. Best thing I ever did. It also prevents the virgin hub from blocking any network switches, you tube the question plenty of east videos to follow to set it up
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mike
(@mike23002258) reported
@virginmedia Will the engineer come with all the equipment needed to dig up the road if needed (as they have done the past two days) and the necessary knowledge to fix the damage to the cables externally? If so great - if not how do I get those people back to the street?
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Keith Rushton
(@krush67) reported
@mgowen @virginmedia Had exactly the same issue. They will try and start the 30 days notice from when they finally speak to you. I was with them 25+ years.
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iamshuo90
(@iamshuo90) reported
@virginmedia Hi John, it really sucked last night during champion league final. I have to go pub for watching the Internet just doesn't work well in main events
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Stephen Johnstone
(@stitges) reported
@virginmedia Ta for the help btw. This twitter experience has been great! Exactly the same as the call centre. Apologise a lot and try and get me to the website. 0 resolution. You realise sending people to a website when they complain about no broadband is infuriating?