Virgin Media outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Brentford, Southall, Slough, Kingston upon Thames, Wandsworth, Hounslow, Northolt, Twickenham, Uxbridge, Greenford, Addlestone, Windsor, Chertsey, and Sutton.

City	Problem Type	Report Time
Hammersmith	Internet	60 minutes ago
Brentford	Wi-fi	19 hours ago
Southall	Wi-fi	1 day ago
Slough	TV	2 days ago
Hammersmith	Phone	2 days ago
Kingston upon Thames	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 2 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  SusannJerry (@MrsJerryTweets) reported 4 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  jrd1982 (@thefitebegins) reported 5 minutes ago from Hillingdon, England

  @virginmedia Yet again Virgin Media is down and yes I have tried the checker. Why are services with VM constantly going down across the UK?

• 
  R. Aaron (@aaronuart) reported 16 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Mike Fuller (@ninepine) reported 19 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Stephen Champion (@Champs707007) reported 25 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  Jessica Carmody (@JessicaCarmodyV) reported 28 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  R. Aaron (@aaronuart) reported 28 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 29 minutes ago from Hounslow, England

  @virginmedia Will it be a quick fix?

• 
  Ravinder Judge (@judge_ravinder) reported 31 minutes ago from Hounslow, England

  @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

• 
  Stephen Champion (@Champs707007) reported 33 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  itsnotOK (@itsnotO56763609) reported 33 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Jeff Brown (@fadermonkeyking) reported 36 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  simone clark (@iglu_sim) reported 36 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  eamorugby (@HoarseRoar) reported 39 minutes ago from Slough, England

  @virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.

• 
  peter james wigley (@pjwigley) reported 44 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 45 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  DJ MRT (@DJMRT) reported 56 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 58 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 59 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan (@DanJeoryPhoto) reported 5 minutes ago

  Anyone else in the Chester, NW region having problems with their @virginmedia broadband service? Been down all morning #chestertweets

• 
  Keeley 🌻 (@Keeleyeveline_) reported 12 minutes ago

  @teenarani @virginmedia Hopefully it gets back up and running ASAP. Went to go onto my laptop and couldn't connect to the Internet that's the only reason I new it was down otherwise I wouldn't have

• 
  Cookie (@chrissincl29564) reported 12 minutes ago

  @virginmedia @CliveR39 Everyone knows there is an issue don’t play dumb!

• 
  Paul Greenwood (@PaulGr1969) reported 13 minutes ago

  @virginmedia i havent reported anything if i lose anything virgin is going to be in trouble

• 
  Smoggy Balboa (@SmoggyBalboa) reported 13 minutes ago

  @chrishenry88 @virginmedia Move to Youfibre.. much better service.

• 
  Andy Nicholls 🫧⚒️✝️ (@andy_nicks60) reported 15 minutes ago

  Well @virginmedia certainly have great customer service people that just feed you absolute lies about not stocking 360 boxes anymore then when they lose the argument they say you can’t have one because you’re not a new customer, and promptly end the conversation.

• 
  Tomahawk Kid © 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@tartanjammies) reported 15 minutes ago

  @virginmedia @alexand979677 If I wanted to watch it on my phone / laptop / pc etc I would use an Internet based hooky site not something I pay 100 quid a month for. Get it fixed and issue rebates.

• 
  🎯DartingMelon⛩️ (@DartingMelon) reported 18 minutes ago

  @alexand979677 @virginmedia open a complaint against them mate let it sit un resolved youll be able then to take it to the ombudsman who’ll rule in your favour for paying for services you haven’t been able to access. Worked for companies like this before never works out well for them also used this mysself.

• 
  Alan Roberts (@AlanRob68902430) reported 23 minutes ago

  @alexand979677 @virginmedia grounds to terminate the contract folks

• 
  davy patterson (@DavySdpatterson) reported 24 minutes ago

  @DavidPaintdw @virginmedia They are the worst , best thing ever getting away from them 👎