Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/18/2026 21:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Wembley, Sutton, Southall, Hounslow, Paddington, Leatherhead, Hayes, Guildford, Hampstead, Slough, Camden Town, Woking, Richmond and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • derekxgl Derek (@derekxgl) reported from Kingston upon Thames, England

    @virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.

  • chrisbushe chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia Nope as am disabled often with no access your service is awful

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia It’s not letting me sign in. Can you check Wandsworth please?

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.

  • samrookc samantha ellington (@samrookc) reported from Hillingdon, England

    Come on now poor mum with Alzheimer’sneeds her programs #virginmedia

  • nualaburgess nuala burgess 💙 (@nualaburgess) reported from Hounslow, England

    @virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.

  • CWrighty7 Chris (@CWrighty7) reported from Windsor, England

    @virginmedia can I get help with Broadband ? Been down a few hours but service checker says all good.

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.

  • SarahJoLindsay Sarah Lindsay OLY (@SarahJoLindsay) reported from West Molesey, England

    @virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?

  • nualaburgess nuala burgess 💙 (@nualaburgess) reported from Hounslow, England

    @virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?

  • VictorJ1987 Vìncere. (@VictorJ1987) reported from Brentford, England

    @virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.

  • rugoldie Ruth Tibby (@rugoldie) reported from Iver Heath, England

    @virginmedia The supervisor from Kier said they need an emergency permit to clear the blockage the they can pull the cable, they haven’t even requested the permit as I have checked with the council

  • JeffSalmon Jeff Salmon (@JeffSalmon) reported from Camden Town, England

    @virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont

  • nlmo3954 nlmo3954 (@nlmo3954) reported from Slough, England

    @virginhelp @VMO2News @virginmedia Hi I am trying to log in to my account. Looks like my mail is wrong, my DOB is wrong and my mum maiden name has changed. Do Virgin has some technical issue. Because I have feelings that contract coming to an end....Virgin want 💰💰💰

  • chrisbushe chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia I never opted in so maybe you can do this for me

  • chrisbushe chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ilona29 ilona kaminska (@ilona29) reported

    @virginmedia Also I supposed to receive an email yesterday from the outcome of my complaint from last night but never happened. To even think that I have to call again and explain to another random person making me feel sick to my stomach.

  • ColinRA92 Colin Russell-Ames (@ColinRA92) reported

    @SimonMiller316 @virginmedia 100% feel your pain my good sir, I cancelled my Virgin a few years ago after getting tired of their customer service and it was a bloody nightmare of a process. Have to say, for what it’s worth for any future reference - Sky’s service, by comparison, has been fantastic.

  • Shankslives2 Chris McLean (@Shankslives2) reported

    @fuel_for_sport @VirginMediaIE @virginmedia this is unacceptable customer service

  • ilona29 ilona kaminska (@ilona29) reported

    @virginmedia So on the 11th of June Ive extended my contract with a new package (that's what I thought) on the 15th of June I supposed to receive my TV box, that never happened. So I reschedule for another delivery date,on and on4x. Last night I found out Im not eligible for the TV box

  • Hazelod1 Hazelod (@Hazelod1) reported

    @virginmedia Worst service ever received from a company. Change my router to a new all singing all dancing one that simply isn't fit for purpose the engineer walked out without even being able to fix it. Want my old router back but he stole it! Call centre useless. Angry isn't the word.

  • sirsabs Abs (@sirsabs) reported

    It has to be said I am becoming ever so increasingly frustrated with @virginmedia customer service. Do not understand what the customer wants despite being on a call 30+ minutes. Why can’t we have call agents based in U.K.? Profits over service @btsport

  • Damien_Ribbans Damien Ribbans (@Damien_Ribbans) reported

    @virginmedia Now it is showing as issues in my area. Again. How is the compensation going to work for this? It has been disrupted all week.

  • RayHouldsworth Ray Houldsworth (@RayHouldsworth) reported

    @virginmedia i have a solid green light on my broadband and its not working. Can you tell me what a green light means please. Is there a problem with the internet in withington manchester

  • AmandaBabington Amanda Babington (@AmandaBabington) reported

    @virginmedia I’ve already been through all of these the last time I spoke to someone on the phone. Nothing helped. We can’t carry on with this extremely poor level of wifi.

  • CuddlyMcCuddles Ania B. (@CuddlyMcCuddles) reported

    @virginmedia There has been no broadband in SE10 0XL since 20th July. When can we expect to have the service back?