Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 12/31/2025 12:20

December 31: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Ealing, Camden Town, Slough, Sutton, Hammersmith, Paddington, Brentford, Leatherhead, Kensington, Hampstead, Hayes, Wandsworth, Southall and Ashtead.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomEaling Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • jackbremer Jack Bremer ⚡️ (@jackbremer) reported from Wandsworth, England

    @virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!

  • Chivers67 Chivers67 (@Chivers67) reported from Addlestone, England

    @virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!

  • Boizey Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported from Leatherhead, England

    @virginmedia Better but seems to a be a daily issue over the last week or so

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    No access to the Internet @virginmedia anyone else having problems

  • JohnPeeOfficial John Pritchard (@JohnPeeOfficial) reported from Merton, England

    @virginmedia goes down more than a brothel worker

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @virginmedia But your SMS team either a) never respond or b) refuse to help me specifically because they say there are outstanding issues. So, through a combination of a) and b), you never look at my issue. Because there's either always a wider issue, OR you ignore me. Utterly unhelpful.

  • BhavaniVadde Bhavani Vadde (@BhavaniVadde) reported from Wandsworth, England

    @virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    @virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!

  • robmesure 🅡🅞🅑 🅜🅔🅢🅤🅡🅔 (@robmesure) reported from Brentford, England

    @lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.

  • nicolajtaylor Nicola Taylor (@nicolajtaylor) reported from Egham, England

    @virginmedia No compassion or help for customers that are struggling! Disgusting attitude!

  • encipi nyatacinta (@encipi) reported from Hillingdon, England

    @virginmedia PLEASE FIX THE CONNECTION

  • BallardEmmamay emma may (@BallardEmmamay) reported from Spelthorne District, England

    @avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.

  • MAL_T7 Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    @xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.

  • YouGetItRight #AlaGuerreCommeAlaGuerre (@YouGetItRight) reported from Hillingdon, England

    @virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.

  • BallardEmmamay emma may (@BallardEmmamay) reported from Spelthorne District, England

    Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.

  • kzrdr2 Izabel Sequeira (@kzrdr2) reported from Hounslow, England

    @virginmedia hello virgin what is wrong with the Wi-fi. It is down.

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔

  • MAL_T7 Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.

  • sarahlockett Sarah Lockett (@sarahlockett) reported from Camden Town, England

    @VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _AlbertoGranado David (@_AlbertoGranado) reported

    @BrendanAloysius @virginmedia The term of the contract. Noticed that my contact due to end on 1st May is now saying April 2022. Spent a day arguing with 2 incompetent customer support agents and their manager. Have now been in contact with @OmbudServices

  • nicola_cookson Nicola Cookson (@nicola_cookson) reported

    @virginmedia Actually on looking again it says that there are no broadband issues and the issues are with the tv signal. Help

  • DjDave888 Daef (@DjDave888) reported

    @virginmedia I've had a replacement hub, in-house wiring/connections replaced, and they adjusted signal at the cabinet each time. Unfortunately it's only gotten worse as time goes on :( Cheers for the reply

  • w0tm8_ lee 🧜🏼‍♀️ (@w0tm8_) reported

    anyone else’s virgin media wifi acting up? everything is being sooo slow for me today

  • Hammer11Run RunHammer11 (@Hammer11Run) reported

    @virginmedia My WiFi has gone this whole morning again, and 4g dats nearly all used & I can’t work. Take it virgin have snares issues again & they are sorry once again for today too? Still no contact re complaint or refunds, good isn’t it

  • paul_abishai ABISHAI PAUL (@paul_abishai) reported

    @virginmedia @bruceybrews @youbroadband is literally stealing my stipend money for the internet and not providing service. It's been a month since I gave my shifting documents.

  • sithespur simon james🍊 (@sithespur) reported

    @mitchec1 @SkyUK @virginmedia Well I have to say I've had no problems with my Wi Fi.

  • KingzzR3tro 💥RG_kInGzZ 💥 (@KingzzR3tro) reported

    @mitchec1 @SkyUK @virginmedia Virgin media worse ******* Internet company, you will never have a good connection it wont work proper ever. Customer service ****. Imagine paying for 500meg and it never works online for cod or apex.

  • nicola_cookson Nicola Cookson (@nicola_cookson) reported

    @virginmedia I’m trying to work at home and my internet is not working. I’m in the NE12 area. Is there an issue? It suddenly stopped working at 12:30

  • alanfinn1 Alan Finn (@alanfinn1) reported

    @mitchec1 @SkyUK @virginmedia You sure that was a good idea??? I’m thinking of going the other way. Wifi dropouts everyday without fail!