Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wandsworth, Camden Town, Kingston upon Thames, Hayes, Hounslow, Ealing, Guildford, Paddington, Wembley, Hampstead, Kensington, Northolt and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| Wandsworth |
Internet | |
| Hammersmith |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Emma Reay
(@emmyreay) reported
from
Ealing, England
@virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Merton, England
@virginmedia service has been out since Monday, and still no information from you as to what the problem is, nor when it will be fixed! No notification to advise of issues! To quote your #StayConnected hashtag, it’s a bit hard when you can’t connect! What’s going on?
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia why’s you automated payment system not working!!!! 😡
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!
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Rebecca Stewart
(@rebeccastewartx) reported
from
Camden Town, England
@virginmedia broadband, phone and TV all down in N7 area. Any updates?
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
Morning @virginmedia no service in NW5 this morning. All is fine according to your service tracker but Virgin hub keeps cycling around unable to find your network. What’s up? Help.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Service issues would not affect the box or lack of hd
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
Guess what?!Not a surprise: #virginmediadown @virginmedia I’m having issue with broadband in London NW5. Can someone fix the issue. Thanks
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon.
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Thank you. Phone customer services picked up straight away. It’s an area wide network issue which is being looked into, still out though.
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Veevs 🇵🇪
(@Veevs) reported
from
Richmond, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia prices continually increasing and no discount for loyal customers! I’ve been with them 20 years! Won’t remove landlines which are never used and all I get are nuisance calls!
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Miranda López
(@MiriLopezMusic) reported
from
Wandsworth, England
@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JDAllmark
(@allmark_jd) reported
@virginmedia Not able to talk to any for weeks, Having to eventually hang up every time as 90 minutes plus and still no closer to talking to someone, which has probably cost a fortune in calls!
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Chris Hopkins 🇪🇺
(@designs_photos) reported
Trying to speak with anyone @virginmedia is a shockingly poor experience. Been trying all afternoon and again the last half hour with no luck. 😫
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Lady Lati
(@Lady_Lati) reported
@virginmedia Can you please give me a number that I can call about these issues??
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Chez
(@chezza54256) reported
@virginmedia So much so that I went into the office today so I could actually get some work done, I would advise your customer service team to party less and actually do their job.
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SK
(@Turkey123mcfcok) reported
@virginmedia I am clearly wasting my time here. I will ring up, hang on the line for an hour, talk to someone who will pass me onto someone else, then to someone else, then whilst waiting for an answer, the phone will go dead. Cheers. Enjoy your night mate
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Kurly
(@kirpal_huliat) reported
@ScotlandIFA @virginmedia Steer clear from Virgin Media...and yes...customer service non existent
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Nick Salter (NaCl Offical)
(@itsnaclofficial) reported
@virginmedia It’s just a problem fixing number and auto generated- is just asking me what the problem is. Is there a person I can speak to?
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Gareth Blake
(@GarethABlake) reported
@virginmedia Thank you for responding, much appreciated. It seems like it is a total loss of service. None of our devices will connect to the internet and haven’t been able to for 48 hours. Our hub is constantly flashing. This seems to be the same for all other VM users in our area. Thank you
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stuart.j.glen
(@fatlad99) reported
@virginmedia Well I’ve bitten the bullet @virginmedia, you’ve ground me down, your latest customer services call to re-assure me my install would happen and to “trust us” broke the camels back. I’ve cancelled. What a shocking experience, start to finish! Ridiculous @ofcom
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JDAllmark
(@allmark_jd) reported
@virginmedia Resorted to internet chat, and three times moved in to WhatsApp chat. Each one spanning days due to slow responses. I’ve been told that one department couldn’t take things off my package, passed to another department, eventually starting another chat hours into the next day!