Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 03/04/2026 07:25

March 04: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Northolt, London, Hammersmith, Fulham, Uxbridge, Hounslow, Ealing, Southall, Paddington, Richmond, Wembley, Woking, Hampstead, Redhill and Mitcham.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomNortholt Internet
United KingdomNortholt Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • GR4_H4M Graham (@GR4_H4M) reported from Epsom and Ewell District, England

    @radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!

  • a_peezy22 Not Alex (@a_peezy22) reported from Windsor, England

    Another day, another @virginmedia outage 🙃

  • AmbroseBarnaby Barnaby & Chris (@AmbroseBarnaby) reported from Richmond, England

    Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia Yes i did still the same hard drive problem

  • malaiet Adrian Malaiet (@malaiet) reported from Hammersmith, England

    @virginmedia worst internet provider in UK, appalling service

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @MBRL13 @virginmedia Hello you’re lucky,I have to tired to cancel with Virgin media on a Number occasions via their silly text message service.i found it strange you can’t cancelled via email only my letter or telephone call , from May to November one one picks up the phones

  • RoyPio1 Roy Pio (@RoyPio1) reported from Southall, England

    @virginmedia 16 hours on the phone just trying to get a WiFi booster your customers service is a joke 🤬🤬🤬🤬

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @virginmedia Why do you offer a text service ? Then respond 24 hours later or don’t respond at all.I spent in totally 2 hours on the phone trying to speak to virgin media , but if I was a new Customer you pick up the phone within 2 mins . My broadband is down again

  • Ciaranfff Ciaran (@Ciaranfff) reported from Southall, England

    @virginmedia fix my wifi you *****

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @MendingTheGap @virginmedia Hello Sir , I have wasted 2 hours trying to ring them . If you wanna signed up you are speaking to a member a staff in less then a minute, try and cancel different story all together,serious go with SKY who will Assit you alot better

  • scottCa91224316 scott Carson (@scottCa91224316) reported from Hounslow, England

    @virginmedia No my experience has not improved, your automated customer advisors are totally ineffective. An email sent to customer services several weeks ago still hasn’t been dealt with, I guess i need to cancel my £1300 annual subscription and go to someone like sky

  • Nada_Altobaishi Nada Altobaishi (@Nada_Altobaishi) reported from Ealing, England

    @virginmedia I am so disappointed with the service. I moved to my house in August and joined Virgin Media because I thought they had the best service. To date we are not connected and the date we were given is 29th December!! Point to note that we have no internet in the house!

  • nut_ge Natalia🇮🇹🇬🇧 (@nut_ge) reported from Camden Town, England

    @virginmedia Yes. It keeps going down. On/off. And yes an engineer should be having a look at. Still it’s annoying, I need connection to be able to work

  • jamrockfcvets Jamrock Vets FC (@jamrockfcvets) reported from Ealing, England

    @zesty_al @virginmedia You have 14 days cooling off period you can cancel,Virgin media don’t pick up their phone calls and their text services is a joke , and your can’t email them , you gotta write to them how inconvenient is that for customers 😡

  • ShinDhother Shin Dhother (@ShinDhother) reported from Slough, England

    @virginmedia you broadband service is down in Slough SL3 areas, can you confirm you are looking into resolving this?

  • nut_ge Natalia🇮🇹🇬🇧 (@nut_ge) reported from Camden Town, England

    @virginmedia Nope It’s down again now! #virginmediadown @virginmedia what the heck?! Please fix it asap I need to work!

  • fionaduggan Fiona Duggan (@fionaduggan) reported from Wandsworth, England

    Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,

  • maiku_akahane 赤羽マイク (@maiku_akahane) reported from Kensington, England

    I feel down as my @virginmedia internet.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jojocurlytop Jo Ratcliffe (@Jojocurlytop) reported

    @virginmedia This has been ongoing for over 4 weeks and impossible to get through for help - had engineer who said nothing could be done as it was upgrading- due to complete on 19/11 but tv still unwatchable at times.

  • MirandaGomperts mirandagomperts (@MirandaGomperts) reported

    @RoddamNick @virginmedia It’s dishonest and unfair to customers that they make it so hard to terminate a contract which has run its course. This kind of behaviour needs to be knocked down, not rewarded. Don’t think there is anything decent about @virginmedia I’m afraid!

  • Jojocurlytop Jo Ratcliffe (@Jojocurlytop) reported

    @virginmedia so finally get through after an hour wait and 10 mins in get cut off with no call back - shambolic service ! No proper service for last month and I want compensation !

  • LivTTCFC Olivia Smith (@LivTTCFC) reported

    @virginmedia Hi, we have turned on our TV and the box is making a beeping noise (Not the standing up box, the other one). Never had this issue before. The internet is working, but the TV isn't. It currently has a green light on the right hand side, and a red light on the left

  • JJPR2 JJ Coulton (@JJPR2) reported

    @jemrayfield @virginmedia Did this fix your issue? I've had this issue for about 9 months

  • ajc3112 Alistair Campbell (@ajc3112) reported

    @virginmedia is there an Internet issue in the M4 postcode?

  • Sussexdriver sussexdriver (@Sussexdriver) reported

    @virginmedia But when we call customer services we get put on hold in a queue for over a hour then cut off , no response from complaints how do we know that this will get the issue resolved? surely you can understand how angry I am

  • tobyoliver791 Toby Oliver (@tobyoliver791) reported

    @virginmedia Yes, I have tried the service status page on the website and it says everything is fine (Apparently) every time. I know a few people local to me that also have similar issues with their broadband with Virgin. It’s expensive and your not delivering. Not happy.

  • tripontoto Sophie (@tripontoto) reported

    @virginmedia I’ve tried the forums and am just getting a load of jargon back. I’m paying a lot of money for service from virgin which I’m not getting. Is there someone in customer service I can talk to? The website is just linking me to testing my v6 box which I’ve already done.

  • JohnSpencerTV John Spencer (@JohnSpencerTV) reported

    So virginmedia has this auto voice claiming because of covid their call centres are down, but come on, this is 8 months in now, stop relying on cheap overseas labour. It will be year/s for India vaccines. All virgin got is retention guy, on commission for each lie, gets away with