Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Greenford, Hammersmith, Hampstead, Greater London, Camden Town, Wembley, Paddington, Ashford, Slough, West Byfleet, Hounslow, Uxbridge, Feltham and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Greenford |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
||
| Hampstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
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JAKE
(@JAKES_PHOTOS) reported
from
Redhill, England
So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
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linda holmes
(@pussinpjs1) reported
from
Camden Town, England
@DarknessHayz @virginmedia Poor mum hope she is OK xx
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia is there an outage in London TW8? WiFi worked fine last night abs now won’t connect. Have tried to reset ect. Thanks
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia are there internet issue in London TW8? Can’t connect to wifi. Have been through troubleshoot guide and still no luck.
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia hi again . As promised 3days ago yesterday should receive a hub replacement, but .... Nothing arrived. Today WiFi still same problem, just have a carpenter from Hammersmith and he has same problem with Virginmedia. Why routers loosing WiFi?
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It is from a few weeks. Only while in the same room as the hub is show no issue. Happend lately that light start flash bit self on hub and WiFi is lost for some time
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Saurabh_Penkar
(@saurabh_penkar) reported
Day 16: no internet no tv no appointment confirmed and fixed by @virginmedia to fix the issue
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JRDN | Insomniaᴬᴷ
(@SZNPZ_) reported
Sorry I've been inactive today, Virgin Media has had problems thought the entire day today because they're fibre optic cables supposedly been destroyed. Not being fixed until the morning 10am.
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fatima
(@fatimattabah) reported
@virginmedia I am experiencing the worst customer service since I joined @virginmedia in October 2022. I really need help to get my broadband working as normal
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EVERONA
(@EVERONA97) reported
@CynthiaRao4 In my area Virgin Media is the worst provider. You have to be a stoic to stay with them. But my road doesn’t have it anyway so I am with BT. Pricy but reliable; engineers visited twice at the beginning. I didn’t need customer service for years (and considering it as a bonus)
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Alan Williams
(@AlanW101203) reported
@virginmedia Had outage on Wi-Fi lunch time. Start of groundhog week like last week. Phoned VM on 789 who sent me a text. A while later it worked. So I didn’t look at the link. Checked it out at 22.45. I cried laughing. It wouldn’t work due to intermittent faults in our area. Groundhog week?
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Fil Ben
(@FilBen11) reported
@virginmedia all services are down again and many in my village have had no service for 2 weeks. Customer service does not exist
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Meaty
(@Meatius) reported
@virginmedia #neverconnected would be a better tagline. Not sure why I’m paying £80 a month for a 1GB service when I only get 800MB and the the connection drops 5-6 times a day. Trying to run a 24hr chauffeur service that relies on internet and you guys take the piss
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Giles Gough
(@giles_gough) reported
@journokeith @virginmedia Virgin mobile we’re just as bad. Terrible company.
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Susie Al-Qassab
(@tweetingquiche) reported
@virginmedia We still have no broadband and the service status checker is also not working so have no idea when it will be fixed. Can you check and confirm please - it’s SW17
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Cormac Clarke
(@cormacclarkepr) reported
@virginmedia It’s fine, up until the evening. At some stage this evening, the connection will drop among all our devices and we’ll have poor signal for up to an hour after that