Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 12/13/2025 10:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Southall, Paddington, London, Slough, Ealing, Hounslow, Carshalton, Addlestone, Sutton, Hammersmith, Dorking, Guildford, Camden Town, Walton-on-Thames and Windsor.

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City Problem Type Report Time
United KingdomSouthall Internet
United KingdomPaddington Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • rabzzz_ Rabzzz (@rabzzz_) reported from Merton, England

    @virginmedia fix your stupid internet kmt

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia you say the issue has been fixed when clearly it hasn’t because lots of customers are still having connectivity problems. Far from ideal as I can’t connect to client video calls :-(

  • EmmaAintQuick Emma Quick (@EmmaAintQuick) reported from Wandsworth, England

    @AnaBooks @virginmedia Trying to teach my adult tap class tonight was impossible, couldn’t even hotspot from my phone because I’m on Virgin Mobile and that was down too!

  • Simon_Corley RangersBoy_8 (@Simon_Corley) reported from Ealing, England

    @virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut

  • StevieDawson Stephen (@StevieDawson) reported from Camden Town, England

    @BridgLondon @virginmedia Sadly the only thing that has gone down on me this week

  • thereshegoes17 thereshegoes (@thereshegoes17) reported from Merton, England

    @virginmedia There still seems to be a problem with internet dropping out

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @Motski @virginmedia Except 22:18, I think! (for me at least, unless the outage was very short)

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @Kanadessa @TurdiiBurdii @RiannaSandu @virginmedia I was playing SOT for about an hour and a half, and it went down lost all my progress

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia The website is not working, service has gone down again (4th time today)

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    Ha! @virginmedia reminding us to #StayConnected when it's internet service has been dropping out all night.

  • SamRSparrow Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Hillingdon, England

    Oh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.

  • StevieDawson Stephen (@StevieDawson) reported from Camden Town, England

    @showbizroyalty @virginmedia Back in your box you. Unless you can fix my telly.

  • Charles545587 Charles Roberts @ AWS (@Charles545587) reported from Ashtead, England

    @virginmedia are still having problems bringing services back online. #virginmediadown

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @TurdiiBurdii @RiannaSandu @virginmedia If your an online gamer a couple of minutes is equivalent to hours of lost progression. So makes no difference if it’s down for a minute or an hour #virgindown

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏

  • PaulFar47747735 Paul Farmer (@PaulFar47747735) reported from Kingston upon Thames, England

    @virginmedia Down again!!

  • frankandreas3 Frank Andreas (@frankandreas3) reported from West Molesey, England

    @virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible

  • camillaudia Camilla Audia (@camillaudia) reported from Merton, England

    @virginmedia Get it together, I cannot even open the website to register loss of service! Sw20/sw19 are down on and off since 5pm...

  • shinykathy Shinykathy (@shinykathy) reported from London, England

    @virginmedia My internet is super slow I pay for super Fast!! Help!!!

  • shiken93 marife narito (@shiken93) reported from Spelthorne District, England

    what’s happening to our internet Virgin media on & off service 😂

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • leosmudgersmith leo smith (@leosmudgersmith) reported

    @virginmedia Read all tweets I was trying to talk to help through messages also via phone only to cut off

  • andrewjenx Andy (@andrewjenx) reported

    @virginmedia It's on a wireless connection. We were convinced to go from 100 to 200 service because we were told the reliability would be better, but it feels worse.

  • ms6282 Michael (@ms6282) reported

    @virginmedia my email has been down since this morning. Why is this? When will it be sorted? No information on your website.

  • cymrawes Cymrawes (@cymrawes) reported

    @virginmedia So that’s it then ? Sigh . I have to say I am not surprised . I don’t actually expect you have account access . I had hoped you had access to someone who could actually help .

  • AmbervaleJet Charly Jamieson (@AmbervaleJet) reported

    @virginmedia , for the last 3 months about 4 times a day my internet drops out completely, can you advise on who I contact to solve this problem ?? Finding it impossible to do through the apps

  • RoweenaB Roweena Bassett (@RoweenaB) reported

    @virginmedia Yes and I spoke to someone yesterday re more time to pay, which was agreed and I would not lose my service but due to error by Virgin I now have restricted and it is coming up to 5 hours waiting to connect to technical support is beyond a joke

  • gary230264 G.Marshall Gleghorn (@gary230264) reported

    @virginmedia Can you please check if I was called today from your call centre as the woman was very VERY rude!!!

  • Jshakyx Jimmy (@Jshakyx) reported

    @virginmedia honestly must be the worst internet provider going, constantly have issues in Brighton and service outages in several postcodes 🤬

  • halcyonbadger 🃏 Badger of honour 🃏 (@halcyonbadger) reported

    @virginmedia had no internet all day. Made an engineer appointment which you cancelled and told me it’s fixed but it’s still down. I’m told my contract gives me engineer priority as it’s 200Mb. Is that true and what’s going on? Postcode HX12PL. Service check says due fixed 15:00?

  • halcyonbadger 🃏 Badger of honour 🃏 (@halcyonbadger) reported

    @virginmedia Also what refund do we get for a day of no service? Thanks