Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/24/2026 16:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Redhill, Wembley, Hayes, Hammersmith, Egham, Uxbridge, Southall, Woking, Merton, Paddington, Sutton, Hounslow, Leatherhead and Guildford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomRedhill Internet
United KingdomWembley Wi-fi
United KingdomHayes Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • clairecs1 Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England

    @virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me

  • markwarne Mark (@markwarne) reported from Kingston upon Thames, England

    Probably finding it funnier than I should, but our @virginmedia is down until at least 16:00 tomorrow. My teens seem to have no idea what to do without WiFi. 🤣🤣

  • annwyllie annwyllie (@annwyllie) reported from Hounslow, England

    @virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today

  • CoydeMatt matt coyde (@CoydeMatt) reported from Kingston upon Thames, England

    @virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @jonslinn @virginmedia TW11. Nothing . All down

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

  • SandraSmurfy70 Sandra (@SandraSmurfy70) reported from Spelthorne District, England

    @virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages

  • davidjoneshome DJ (@davidjoneshome) reported from Kingston upon Thames, England

    @virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.

  • jodirilot Jodi Rilot (@jodirilot) reported from Richmond, England

    @PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.

  • lisa_hulme Lisa Hulme (@lisa_hulme) reported from Richmond, England

    @virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.

  • iandonald71 ian donald (@iandonald71) reported from Richmond, England

    @virginmedia yet again the service in the Tw12 postcode area has completely failed phone broadband and Tv. Would be nice to have just 1 month of trouble free service

  • clairecs1 Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England

    @SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    @virginmedia It says hopes to be fixed by 4pm which I assume means 4pm tomorrow (confirms outage for tv, broadband and phone)

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @JohnGaylor @virginmedia You couldn't make this shit up

  • chrisscoff Chris Scoffield (@chrisscoff) reported from Merton, England

    @Caryl_G2 @virginmedia Status page has the fix eta now at Midnight tonight - it was 13:55 a short time ago. Very unhappy.

  • mpatric Michael Patricios (@mpatric) reported from Merton, England

    @virginmedia no internet or TV since 9:30am, try phoning 150 get “sorry all lines are busy, please phone later”. Shocking customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sbphotographic Steve (@sbphotographic) reported

    @virginmedia cr3 issues for weeks, getting beyond a joke.. BT.. you may be forgiven..

  • OnlyEnnui All of them snollygosters... (@OnlyEnnui) reported

    I have not been able to access my outlook email on PC since switched to @VirginMedia & now can’t on phone @virginmedia want me to pay £5 / month to get help for this one off issue caused by swapping to them.

  • xjessicaemma Jessica (@xjessicaemma) reported

    @virginmedia Hi, in relation to this I've managed to speak to someone finally and cancel but we still have a virgin cable trailing across our drive that hasn't been sorted. How do we book an engineer to sort this, please?

  • ronmiley JS (@ronmiley) reported

    Had enough off paying @virginmedia for the privilege of having the worst internet in the world.😡😡😡😡😡😡😡

  • Roentgens_dad Eilir Hughes (@Roentgens_dad) reported

    @virginmedia Why is my broadband down in B14 again?!

  • michellepryde Michelle Pryde (@michellepryde) reported

    @virginmedia As a longtime customer I’m looking to lower the cost of our current package. Am I able to do that over the phone? Our current contract is up in a few months but we just wanted to see our options

  • ZachariahED Zac Davies (@ZachariahED) reported

    @virginmedia I’ve recently renewed my TV/Broadband contract and you’ve inexplicably taken away my SkySportsHD package. Tried to contact you via telephone this week to no avail. Please help.

  • FraserQuaker Fraser (@FraserQuaker) reported

    @virginmedia Again thank you @virginmedia all restored after heroic work by your team. So sad about the reason for the problem, way outside your control, but your response has been superb

  • mo1981_rahman Muhammad Rahman (@mo1981_rahman) reported

    How can @virginmedia allowed to provide such bad service from these two @ee @VodafoneUK

  • GlassBeats Charlotte (@GlassBeats) reported

    @ohmygouldness @virginmedia Oh so the “No just TRUST me, ma’am please, I have fixed this issue for many people” isn’t a unique experience