Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 04/01/2026 03:50

April 01: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hampstead, London, Hammersmith, Hayes, Redhill, Leatherhead, Southall, Guildford, Slough, Hounslow, Mitcham, Merton, Greenford, Greater London and Camden Town.

Loading map, please wait...
City Problem Type Report Time
United KingdomHampstead Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    @virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.

  • 2pintsuk Tel (@2pintsuk) reported from Redhill, England

    @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

  • drewalmighty Andy Routledge (@drewalmighty) reported from Egham, England

    Hey, @virginmedia, your customer service is abysmal. After being told you can’t install an internet connection until end of the month at my fiancé and I’s new address, you then hang up on us three times when we try to cancel our subscription. Feels like you’re running a scam.

  • tobygilles 🎤Toby Gilles🎤 (@tobygilles) reported from Paddington, England

    Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help

  • narly narly (@narly) reported from Merton, England

    Statutory weekly **** connection from @virginmedia

  • reknott Richard Knott (@reknott) reported from Burnham, England

    Just been cut off after being on hold for half an hour to @virginmedia to chase my complaint that they haven’t responded to. Poor broadband speeds, poor connectivity and poor customer service. Shocking

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    @virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.

  • RMotti Ricardo Motti (@RMotti) reported from Richmond, England

    @virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄

  • Johnnyplanted Johnnyplanted (@Johnnyplanted) reported from Hillingdon, England

    @virginmedia Hi @virginmedia unfortunately this text link doesn't work. Have given up trying to get through by phone. My DD has been cancelled, so please get in touch to resolve.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • melaniehutton Melanie Hutton (@melaniehutton) reported

    @virginmedia hi can you help me with a VPN connection issue. I need an intrusive line test

  • sjm1976 Stuart Murtough (@sjm1976) reported

    @virginmedia Since we had the internet installed it constantly drops I have put in numerous complaints as we both work from home. The service is unworkable and is a waste of money! I just want to cancel my contract as I am at the end of my tether!

  • HolyEverest Holly Everett (@HolyEverest) reported

    @virginmedia @JibothySkimms It's down in SM1

  • MCFixer MC Fixer (@MCFixer) reported

    @virginmedia “No problem in my area” it's a joke it drops put for 10mins comes back drops out comes back the service has been poor for the last 3 months!

  • chrislepkowski Chris Lepkowski (@chrislepkowski) reported

    @CJHall83 @virginmedia @skytv Indeed. I've had problems with Sky in the past so avoid them these days. In fairness VM communication was very good

  • brokegirlincity Broke Girl in the City (@brokegirlincity) reported

    @virginmedia Selection 2 is for mobile. Also, I just get sent a link and then kicked off the service before I can speak to anyone. V. frustrating as the problem is not being able to get online to access my account or TV service.

  • 23drm Dean Masters (@23drm) reported

    @virginmedia Yes I have. Each and every day. But that doesn’t help when there’s no warning there will be issues and I have work to do. Really poor, especially when Hyperoptic look like they’re coming to the area.

  • 23drm Dean Masters (@23drm) reported

    @virginmedia It's just strange that the internet goes yesterday, comes back in the evening, works fine until this morning then goes again. Are you sure it's not planned works under the guise of a fault? Whatever it is, it's poor service, and is stopping me from working.

  • najeeb_nh Najeeb Hasan (@najeeb_nh) reported

    @virginmedia I am tired to call them again and again, they threatened me if I cancel my contract they will charge me more money to cancel early. One month past no one came for installation I think I deserve early cancellation contract

  • Black_King_Rass Sid Camavinga (@Black_King_Rass) reported

    So @virginmedia please explain why your customer services is such low standards.