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Virgin Media outages and service status in Sunbury-on-Thames, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 6 outage signals in the last 24 hours around Sunbury-on-Thames, including 6 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received May 28, 10:40 PM GMT+1.
  • 47% Internet (47%)
  • 26% TV (26%)
  • 14% Wi-fi (14%)
  • 7% Total Blackout (7%)
  • 6% E-mail (6%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 28: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, Ealing, Woking, Wandsworth, Addlestone, Hayes, Walton-on-Thames, Northolt, Greenford, Richmond, Hounslow, Mitcham, Ashtead, and Epsom.

CityProblem TypeReport Time
Hammersmith TV 42 minutes ago
Hammersmith Internet 9 hours ago
Southall Wi-fi 11 hours ago
Southall E-mail 11 hours ago
Ealing Internet 13 hours ago
Hammersmith Wi-fi 13 hours ago

Nearby cities with recent reports

Hammersmith

34 recent signals

42 minutes ago
Wandsworth

4 recent signals

2 days ago
Southall

3 recent signals

11 hours ago
Ealing

2 recent signals

13 hours ago
Woking

2 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Geordiesbird
    Alyson Leitch (@Geordiesbird) reported from Woking, England

    @virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please

  • Stefan_baisden
    Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

  • aaronuart
    R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

  • MarcoOlevano
    Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

  • Semykaya
    Sema Kaya Ocakoglu (@Semykaya) reported from Merton, England

    @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

  • unknown45523435
    💋unknown💋 (@unknown45523435) reported from Hillingdon, England

    Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

  • JessicaCarmodyV
    Jessica Carmody (@JessicaCarmodyV) reported from Richmond, England

    @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

  • traymca
    traymca 💙 (@traymca) reported from Worcester Park, England

    @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

  • ntharanee
    Nada Tharanee (@ntharanee) reported from Sutton, England

    @virginmedia Bad service!

  • tobygilles
    🎤Toby Gilles🎤 (@tobygilles) reported from Hounslow, England

    Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?

  • ranaraptor
    Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

  • jasonhier
    Jason Hier (@jasonhier) reported from Ealing, England

    @virginmedia Is service in London W13 working?

  • FuzzyPixels
    Matt Gardner (@FuzzyPixels) reported from Slough, England

    Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑

  • Robertfhallam
    Robert Hallam (@Robertfhallam) reported from Spelthorne District, England

    @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

  • MrsJerryTweets
    SusannJerry (@MrsJerryTweets) reported from Hounslow, England

    @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

  • SustyPhilC
    Phil ******* (@SustyPhilC) reported from Merton, England

    @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

  • UF1902
    Umar 馬 ➡️ 🇨🇭 (@UF1902) reported from Hounslow, England

    @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

  • Hairouna92
    Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England

    @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

  • not_on_fire
    J (@not_on_fire) reported from Epsom, England

    @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • andyvanstan
    Andy Vanstan (@andyvanstan) reported

    @virginmedia what’s going on on with my internet please? Been down all morning. Managed to get through to a human at 07:45 was told outage in my area but it was being worked on & would be back in about an hour. It’s still down & can’t get through to anyone for an update

  • Talk_To_Will
    William Bone ッ (@Talk_To_Will) reported

    @LouiseE120682 @PeteUK7 @virginmedia They are the absolute worst. Not even sure I could put into words how bad they are.

  • GrahamCompton
    🇬🇧 FI is awesome 😎 (@GrahamCompton) reported

    @JamieGBarry @virginmedia Leave. Send back the equipment at their cost. Get your partner to order a new contract via a comparison site. Claim cashback. Been there, done that. Totally nuts customer service by Virgin.

  • gozzie83
    Gordon Stewart (@gozzie83) reported

    @virginmedia How do I lock it down so people watching can’t add things to my bill without me knowing? I haven’t had an email or anything even to confirm it happened so is there an additional way to stop it happening in future?

  • SaffaJC
    JC (@SaffaJC) reported

    @davekeena1 @virginmedia Mate I would reconsider virgin. Their customer service is the worst. They will admit they messed up but do nothing to rectify it. The staff are either inadequately trained or simply don’t care. Manager are the same unqualified under trained and useless

  • updick1
    updick (@updick1) reported

    @BelfastBooks @virginmedia @MartinSLewis EE charged my mother in law for 2 years for wifi. She never got a box and was unaware of what she was paying.

  • steve1968mills
    Steve1968mills (@steve1968mills) reported

    @alisterrussell @PeteUK7 @virginmedia Please name the company - service like that would encourage people to use them.

  • taniah009
    Tania Harding (@taniah009) reported

    @PeteUK7 @virginmedia Sorry you’ve experienced this. I had the same with @virginmedia when my dad passed and on calling, the agent was so rude to me it made everything so much harder. Witnessed and we still cannot believe the conversation. Kindness costs nothing.

  • KeithClarke1
    Bern 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@KeithClarke1) reported

    @JamieGBarry @virginmedia I managed to negotiate a pretty good deal with Virgin. Not quite a new customer deal but pretty good.

  • MonsterMikeyG
    mike gorman💙 (@MonsterMikeyG) reported

    @JamieGBarry @virginmedia I cancelled @virginmedia after 15years last week as my bill hit £200. They offered me a decent package but I said no. Phoned me over 6 times over the next 2 days before I answered only for them to offer me a worse deal than the one I turned down. Madness