Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Southall, Hampstead, London, Paddington, Carshalton, Mitcham, Camden Town, Wembley, Ealing, Coulsdon, Kensington, Northolt, Hounslow, West Molesey and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Internet | |
| Hampstead |
Internet | |
| London |
Internet | |
| Paddington |
Internet | |
| London |
Total Blackout | |
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Jawwad Ahmed
(@JawwadAhmed01) reported
from
Wandsworth, England
@virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Paul
(@paulpavli) reported
from
Slough, England
@virginmedia Been trying to speak to someone the last two day. Was told yesterday (when I did get through) that broadband was ok ( clearly it wasn’t) and that someone would escalate and call back today... No call today and broadband slow and intermittent again, has been for 4 weeks now, help!
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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Paul
(@paulpavli) reported
from
Slough, England
@virginmedia All this was done yesterday, no help. Would like to chat to someone to discuss the router. Funny thing is prices have just gone up and we have the worse coverage ever!
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??
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Amy Cronin
(@amycro95) reported
from
Wandsworth, England
@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been here 10 days .. I’m paying for a service that you are not providing whilst trying to work from home . Please just provide that rather than promised and vague fix it dates
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia 4 days??!!!! What about 2 people doing home office?! Is Virgin Media pay for it?! I understand technical issues happen, but I don’t understand incompetence to deal with problemas. Virgin Media is a expensive service and it’s unacceptable this lack of good service to its customers
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonny Powell
(@Oogsie) reported
@virginmedia No change. The WiFi does seem to vary a lot though. Last night it was up to 120mb, but is back down to 0.6mb this morning despite me sitting next to the router and only using 1 device
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Eden Gem
(@edengem) reported
@virginmedia Hi again - can anyone help. No email and I need to download a form. Currently on the line but got disconnected so trying again!!
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Steve 🇺🇦🇨🇾🇬🇷🇬🇧
(@greek_steve) reported
@virginmedia it seems impossible to speak to a human being!!! I have received a bill via email and yet when trying to login to see why the bill is almost double the usual amount it tells me my email address is incorrect!! How can I talk to a human being please???
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Andy Osira 🇺🇦
(@AndyOsira) reported
@virginmedia just had an awful experience with your bot texting me from +44 7533 051809. I wish to complain. Can you help?
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ksid🌸
(@KaitlinSiddiq_) reported
@virginmedia This is my 4th call, each lasting over an hour. The 6 different people I’ve spoke to have said: 1) no problem moving early, just plug your boxes on and it will work and automatically activate 2) the old acc hasn’t yet disconnected it will work by midnight once this has happened
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Eden Gem
(@edengem) reported
@virginmedia Hi - how do I send a tweet just to you so I’m not publicising where I live? I now have internet on my iPhone but not my desk pic fir some reason pkys I cannot get emails on pc due to error. I’m paying extra for my service via Homework’s which I was told gives me priority support
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Barry Scott
(@HappydaysBarry) reported
Why is my #virginmedia & internet not working? @virginmedia
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Merv - La! Baron of Hastings in the Cinque Ports
(@bearz1066) reported
@derrickca @virginmedia Our broadband, TV and landline with @virginmedia have just gone down again! I’m told it might okay be 19:40 today if I’m lucky. I pay over £100 a month for this 😡 #VirginMedia
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super woman
(@saima0609) reported
@virginmedia I downgraded my packed to £57 back in January, but I am still getting over charged every month! I have to call customer care every month and explain the story ( call and waiting usually last 1.5 hours) and then get credit… it has been 8 months my account has not yet been fixed!
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ksid🌸
(@KaitlinSiddiq_) reported
@virginmedia I’ve moved house and was told I could ‘self install’. This was due to happen on 19th sept however it was brought forward to 15th sept which I called to advise. We now have no connection working, the old acc has been disconnected and you aren’t able to help me get my new acc on