Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hayes, London, Southall, Guildford, Hammersmith, Slough, Hounslow, Mitcham, Merton, Greenford, Hampstead, Greater London, Camden Town, Wembley and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
Internet down yet again! @virginmedia... can some other company get fast fibre so i can change!!! Jeez talk about paying for a service..
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia Phone not working. Just tried calling virgin from mobile- lines now closed and cut off. For a comms company the communication is useless. No broadband and no landline all afternoon.
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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Indra
(@indra_och) reported
from
Ealing, England
Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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Mark
(@markwarne) reported
from
Richmond, England
Not the best start to the day when you attempt to log-on to work and discover that @virginmedia is down. Hoping that we don’t get anywhere near as late as 11:55 for KT2, that the website is saying that the issue is supposed to be resolved by.
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Gary
(@officialGMT) reported
from
Camden Town, England
Any Virgin Media customers can tell me is it really that bad? I’ve a provisional install date for Fiber next month but keep seeing messages that it’s down more than up?
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bobby whirlwind
(@bobbywhirlwind) reported
from
Camden Town, England
@virginmedia internet has been 20 min on, 20 min off all day. your site says no issues. help?
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Kathleen Carter
(@KathleenYCarter) reported
from
Merton, England
@mirage44793697 @virginmedia indeed gave up holding on the phone for 22 minutes just now. Constant W02 errors for £69/ month. Not great.
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧
(@OrrinEdenfield) reported
from
Camden Town, England
@virginmedia Well, I'm nearly certain my issues were caused or fixed by the gentleman in the Virgin Media van outside my residence. All seemed to be well yesterday afternoon and evening (and today so far).
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧
(@OrrinEdenfield) reported
from
Camden Town, England
Anyone else in NW3 have working Internet with Virgin Media? Mines been down about 30 min or so.
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧
(@OrrinEdenfield) reported
from
Camden Town, England
@virginmedia internet was off for an hour or more, then worked for a hot 5 minutes and now is down again.
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@Moonsushi @virginmedia Yes ours is down at the moment and the status page isn’t even working
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher Z. Dlamini #RNLD
(@chris_dlamini) reported
If you are a Virgin Media broadband customer and you receive a call from a mobile number telling you that your internet connection is slow, please do not fall for it. Scum trying to Scam you. @virginmedia are you aware of this?
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lindamae
(@lindamae) reported
@virginmedia Its not good that I was waiting ovr 4 hours and had no resolution to a problem that was caused by your website. If I wanted quicker service, I have to call and be charged. Last month I spent £10 on calls to get an issue sorted. live chat isnt avail. today. Now what?
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Ben Knight
(@BenKnight) reported
@virginmedia Or I should say that I only get told that after running the tests, the service checker says no issues
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A.P
(@Amit91987) reported
@virginmedia I have a TiVo box. Yes, the advisor also checked for area status - no issues.
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Jamie Babington
(@j_babington) reported
@virginmedia I should be able to call 150 and get a bloody technician when I pay £73 A MONTH, I shouldn’t have to jump through bloody rings for your help!! I’m not wasting any more time!! I might as well go to @SkyHelpTeam at this point, unless YOU arrange for someone to call!
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matt
(@aquatic_reviews) reported
@virginmedia So Virgin when will you admit to all the customers that your service has been moved to the U.S servers since we left the EU, this seems to fall in line with all the problems everyone has with the speeds they are getting since the 1st ! Router admin shows U.S service only
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Sarah Tinsley
(@sarahtinsleyuk) reported
@virginmedia It says I can ‘book an engineer if I need to’ but that option isn’t anywhere. Always the same with your company. Fine until there’s a problem and then it’s impossible to get help.
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A.P
(@Amit91987) reported
@virginmedia Yes but not much help. Advice was to monitor my tv box
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Ben Knight
(@BenKnight) reported
@virginmedia There is an issue which it says is affecting multiple people in my area but no fix time or schedule. I go through the help steps but nothing helps and I’m stuck as to where to report or find out more info!
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wayne johns
(@WayneJohns) reported
@virginmedia It hasn’t been delayed it’s been screwed up catastrophicly! Oh believe me we’ve already contacted installations over 2 1/2 hours on the phone talking to 10 different people and still no resolution!!!! You have until the end of today to have us connected so we can work tomorrow!!