Virgin Media outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Wandsworth, Hayes, Walton-on-Thames, Woking, Northolt, Greenford, Richmond, Ealing, Southall, Hounslow, Mitcham, Ashtead, Epsom, and Addlestone.

City	Problem Type	Report Time
Hammersmith	Internet	44 minutes ago
Wandsworth	Internet	3 hours ago
Wandsworth	Internet	3 hours ago
Hayes	Internet	3 hours ago
Walton-on-Thames	Internet	8 hours ago
Hammersmith	Internet	9 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 10 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  maureen robert (@morish1) reported 18 minutes ago from Hillingdon, England

  @virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!

• 
  Andrew Wood (@andrewlwood) reported 18 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  Phil ******* (@SustyPhilC) reported 20 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Mike Fuller (@ninepine) reported 20 minutes ago from Banstead, England

  @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

• 
  Stephen Champion (@Champs707007) reported 21 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Mrs R (@KateRenton) reported 21 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  simone clark (@iglu_sim) reported 21 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  Jeff Brown (@fadermonkeyking) reported 25 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 27 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 32 minutes ago from Spelthorne District, England

  @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

• 
  Jeff Brown (@fadermonkeyking) reported 47 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  John lumb (@Johnlumb67) reported 49 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  SusannJerry (@MrsJerryTweets) reported 49 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Marta (@itsmartamoya) reported 51 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 56 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Stephen Champion (@Champs707007) reported 59 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  mara penzo (@magma62) reported 60 minutes ago from Brentford, England

  @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 60 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Jeff Brown (@fadermonkeyking) reported 60 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ben (@Benjerstwitch9) reported 3 minutes ago

  @virginmedia what’s going on? BM connect says my booster box and tv box are not connecting. There must be an ongoing issue there’s a lot of people saying they can’t get on. I need my WiFi pod to be working so I can work.

• 
  Vicky Leigh (@vickiferris) reported 4 minutes ago

  I call customer services and then told oh they do 360 boxes for existing customers but if it worked OK then the box was fine. However the email says the boz will work and look OK until it doesn't so I ask for a replacement or engineer to check it (4) @virginmedia

• 
  Neilio 🇬🇧 (@neilstitfer) reported 4 minutes ago

  As expected this is just lip service from @virginmedia pretending they are help. They didn't help, and they still are falsely claiming I haven't paid my bill and are causing me to have an adverse credit rating. Pure human misery is what they spread

• 
  Mr JJ (@1964gooner) reported 7 minutes ago

  How rubbish is @virginmedia ? Their product is 24/7 but their helpdesk is 08:00-22:00, and online help is no good because it’s too generic

• 
  Joseph Adams (@_MeJAdams) reported 9 minutes ago

  @virginmedia After the way I’ve been treated and the attempted price gouging and the lies from your complaints, do you think I want to renew. 20 year customer destroyed in 40 minutes. You want to talk more DM me. C-2505261109 is the complaint id if you want to talk properly

• 
  Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported 10 minutes ago

  @virginmedia Oh please - your service went down and you Know it. IT was on your service status - please stop giving us this reset your router BS.

• 
  Ben Grant (@MrBenGrant) reported 14 minutes ago

  £70 a month for broadband, but support shuts at 6pm on a Saturday. Virgin’s reliability is truly awful @virginmedia

• 
  Andrew Morrison (@mozrover) reported 14 minutes ago

  @virginmedia broadband is down again in the BB5 area,when is this going to get sorted

• 
  Dave. (@Notonyournell10) reported 18 minutes ago

  @virginmedia I am following you and there’s no message icon. I just called again and was told the appointment was booked incorrectly and nobody can attend until Tuesday. It’s an absolute joke and I’ve raised an official complaint.

• 
  just me (@PHILROOKS) reported 20 minutes ago

  @virginmedia @kimtaylor18 Like what....what can you actually do to help this customer...nowt. it sounds good but be honest, people will respect you more