Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 01/22/2026 12:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Kensington, Twickenham, Camden Town, Hampstead, Wembley, Southall, Mitcham, Slough, Hammersmith, Hayes, Addlestone, Fulham and Reigate.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHounslow Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌

  • camisyfl camisyfl (@camisyfl) reported from Camden Town, England

    Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers

  • waz676 Wasim Khan (@waz676) reported from Hounslow, England

    @virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer

  • alextrickett Alex Trickett (@alextrickett) reported from Ealing, England

    @virginmedia 24 hours without WiFi. Still awaiting callback to arrange engineeer, who couldn’t be scheduled yesterday due to a systems fault. Tried calling but unable get through. Please help. I was guaranteed a call back by 1500 today. Not impressed with customer service.

  • laaqpr Lynne Arnett (@laaqpr) reported from Hillingdon, England

    @SpaQPR @virginmedia we’re still waiting for a customer service manager to reply been waiting since 28th February

  • chrishampson Chris Hampson (@chrishampson) reported from Richmond, England

    @virginmedia is down. Area 3. Please fix ASAP.

  • djspeedy34 Hussey FM (@djspeedy34) reported from Kingston upon Thames, England

    @virginmedia is very bad

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact

  • laaqpr Lynne Arnett (@laaqpr) reported from Hillingdon, England

    @ArnettCharlie @SpaQPR @virginmedia It’s a joke!!No customer loyalty

  • vickyross06 Vicky (@vickyross06) reported from Hillingdon, England

    @virginmedia been without broadband and TV since last night 😡 Rang up.... they said intermittent problems.... hmmm nah completely off since 19.30.

  • aline_diaredo Aline (@aline_diaredo) reported from London, England

    @virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia broadband really slow and on and off yet your checking service says nothing wrong

  • ShahlaaTahira #OddMotion (@ShahlaaTahira) reported from London, England

    .@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬

  • alicebees1 Alice (@alicebees1) reported from Esher, England

    @virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.

  • Superspin63 Superspin_63 (@Superspin63) reported from Camden Town, England

    @virginmedia Spoke to tech support last night. All sorted 👍

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    @virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • johnnytortilla johnnytortilla (@johnnytortilla) reported

    @virginmedia This is genuinely the worst service I have ever received from any company. Everyone has been polite, but no-one knows what's going on and no-one is accountable. It's shocking

  • liamdfreeman Liam Freeman (@liamdfreeman) reported

    @virginmedia Got through to an agent, and then the chat was ended when we requested to cancel the service instead of moving it to a new address. Pathetic.

  • mikezimlister Mike Lister (@mikezimlister) reported

    @virginmedia I am leaving the UK and need to cancel my broadband contract and spent over 2 hours on hold today without getting to speak to your team. (1)

  • JadeBassy Jade Bass 🧡 (@JadeBassy) reported

    @virginmedia Yea. As this is normal procedure these days. Just got off the phone and I will have no service till at least the 1st!!

  • johnnytortilla johnnytortilla (@johnnytortilla) reported

    @virginmedia Hi there, following up on this as an engineer attended today but were unable to do the installation as no connection to property. I already knew this as did your team. They then said someone would be here by 6PM but no-one turned up. This is getting beyond a joke now, help

  • Team_Mark Mark Read (@Team_Mark) reported

    @virginmedia No updates in over 2 hours on the service status pages. What's the fault? It's taken out connectivity to our entire apartment complex. Lots of people working from home here tomorrow currently no idea if they can work tomorrow

  • CaptainGhost90 Ghostxz (@CaptainGhost90) reported

    @virginmedia After phoning your company found out there was a issue with one of your places that took all day to fix which causes my WiFi to keep dropping out

  • AfruzAli5 Afruz Ali (@AfruzAli5) reported

    @ProofPlains @virginmedia @LutzSchueler I have made the biggest mistake leaving BT caming to my 3rd month, 3 installation date cancelled from 12th July now have to wait for 14th September. Customer service is the worse I have experienced, I will be not be go ahead of they fail on September.

  • KamikazeKelly_ KamikazeKelly (@KamikazeKelly_) reported

    @virginmedia Things were looking good around 3:30 as the internet was back up and running, but that was short lived and has been down again since around 4:30. So after a frustrating day of being unable to work, I can't even stream anything to enjoy my evening. When will this be sorted??

  • MikGee6 Playmaster (@MikGee6) reported

    Those Paedos at VIRGIN MEDIA never stop, how much pimping can a