Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Paddington, Guildford, Southall, Camden Town, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Redhill and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@MAP_PM @virginmedia This is the norm. They never resolve any faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@iheartsnuggles @virginmedia Yes. It’s more often down than not
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@robackroyd @virginmedia Trust me the call centre will never give you correct info . I say this as someone whose broadband and tv has cut out almost daily in last few weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Chagrilled @virginmedia Never going to happen . You should go elsewhere like I am
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@ariangarden @shep23 @virginmedia Mine constantly goes down in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia Same for me. They’re a disgrace . When you phone their offshore call centre , rude operatives try to tell you it’s a loose cable on your box. Tv and broadband outages daily for me for last few weeks in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia @Ofcom When they cannot even run a consistent broadband and tv service in central London you know they’re an unreliable organisation . Plus you cannot get through to customer service . On hold for hours and when you do get through you get someone rude who cannot communicate
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@OoverMatic @virginmedia Same problem here in sw5. It never works , no explanation from the appalling rude customer service staff. Time to leave ! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@HaugheyJulie @jpbroughton @virginmedia Indeed: you might as well not bother calling . The worst ‘customer service ‘ I’ve ever experienced @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlwadephoto @virginmedia Same problem for me in Sw5. Worse of all they could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@klester1982 @virginmedia Their ‘customer service’ people are a disgrace . Their service even worse . Constant outages of broadband and tv in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlieboy055 @virginmedia Yup they’re a disgrace . The worst ‘customer service ‘ I ever experienced .broadband and tv keeps failing in sw5 and they don’t care! @ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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..."Then They Fight You"...
(@SunnyBTC) reported
@virginmedia Thanks for following up. Yes internet seems to be working normally again. What was strange was, it looked like hardware issue at the time because I separate 2g and 5g networks (non default setup on hub 3) and I couldn't connect any devices to the 5g network. Now it's fine though
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Dean Bailey
(@deanb077) reported
@virginmedia No I haven’t I have a new hub which I am going to install later today, my service has picked up for now but as I have experienced it will probably drop off again in a week or so
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Jon
(@SosBloke) reported
@virginmedia You have already admitted you have a problem on the status page. Fix time of 6pm is not acceptable though given teachers are trying to do online lessons today 😭
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ᴊᴏꜱʜ ᴘᴏᴡᴇʟʟ
(@joshpowell100) reported
@vmbusinesshelp @vmbusiness When are you going to be getting a Gig1 service? If I was on your consumer services I could order it.
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elaine atkins
(@Misselaineious8) reported
@virginmedia pls can you help have had intermittent issues with broadband all week. Reset router and have now lost 3/4 of my ethernet ports. We use 3 so cant connect our TV and one PC at the moment.
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Keith Lightle
(@KeithLightle) reported
@virginmedia Yes I have and its says there are problems in my area but might not be fixed until 19.25 today.
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James Stenton.
(@Stento1867) reported
@virginmedia A while to reply so in the meam time I sit here with no network ?????
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Ric Roberts
(@RicRoberts) reported
@virginmedia It’s the upload that is the big problem for me - it makes screen share and video calls problematic.
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Martitta
(@MShazzzi) reported
@virginmedia I would like someone to pass me an email where can I make formal complaint. I understand if my query won’t be solved I can go straight to CISAS. As me trying to resolve it formally with virgin has been refused.
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Adam Ashbery
(@AshberyAdam) reported
@virginmedia I already have one WiFi booster that I have to move around the house constantly to get signal when I am working from home. I have scanned the house previously and identified 3 blacksspots in addition to the one that I got the original booster for