Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Paddington, Hammersmith, Walton-on-Thames, Camden Town, Windsor, Wembley, Woking, Ealing, Richmond, Redhill, Hounslow, Hampstead and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Paddington |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Paul Goldsmith
(@PaulGoldsmith73) reported
from
Brentford, England
@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
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Mark Reilly
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch
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Wilder Fulford
(@wilderfulford) reported
from
Kensington, England
@virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia Indeed that is the problem
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia Thanks for trying to help, it’s currently on 54 mins waiting another 8 mins and I’ll get cut off again
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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دانه الضبيب
(@DanaAldubaib) reported
from
Paddington, England
@virginmedia Yes I would like to cancel my service and still no one answer !!
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia trying to speak to someone, on hold for 62mins and get hung up on! Paying for M500 b/band and getting 97mbps is not on by any standards by guessing by your customer services you have no standards #poorcustomerservice #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Clarke
(@NeilClarke1975) reported
@virginmedia Trying it. Useless. Slow. Needs even more of my time than talking and the person is rude and unhelpful
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Jordan Bird
(@JordanBird3) reported
@virginmedia your service is absolutely shocking!! Not a happy customer
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Komeil Karimi
(@KomeilKarimi) reported
@virginmedia Virgin box and a couple of devices are LAN, others WLAN. Same issue across
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lainey27
(@lainey2706) reported
@BillWindsor64 @mcp95_ @virginmedia Thank you. I have rang this number now 25 times and get cut off each time I press the number I want for them to cancel my package. NIGHTMARE 😱😱😱😱😱😱😱
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Komeil Karimi
(@KomeilKarimi) reported
@virginmedia 3 or 4 days ago for a different issue troubleshooting cast enabled speaker
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lainey27
(@lainey2706) reported
@virginmedia Not yet, what can I do to cancel my package please.
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Ronan Murphy
(@swearimnotpaul) reported
@virginmedia @Sathnam No, their idea of casual fun is “waiting on hold for three hours to speak to the worst business around.” Did you not read the initial tweet?
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James Smith
(@JamesSmith_SoT) reported
@PhillipJBooth @virginmedia Snap! I’m going to ring them today. Prices go up as regular as clockwork, to ‘improve your service’. Absolutely rubbish. It never improves and how about they invest some of their 5 billion profit back into their business. I’m tempted to go with Lila Connect.
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Kenny Brew
(@KennyBrew1) reported
@virginmedia Yes I ended up rebooting the box again and it fired up. Becoming a regular issue 😞
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Babylove@yardie02
(@fagan02) reported
@virginmedia Servuce checker says there is a problem in my area🤬🤬🤬