Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Kensington, Hammersmith, Hampstead, Hayes, Wandsworth, Southall, Ashtead, Woking, Hounslow, Paddington, Walton-on-Thames, Wembley, Epsom and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Kensington |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach
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Alan R Newton (the online version)
(@AlanRNewton) reported
from
Camden Town, England
@virginmedia Wireless and before I get the next question, we all use Macs so we have to borrow cables / adapters to check a wired connection but whenever we do that, would you believe, there’s no issues on those days!
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@mediaczar @virginmedia None of the reviews include reliability, because that’s the most difficult thing to measure from outside and no one releases their figures. It’s the worst thing that’s ever happened in the world. Ever.
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Alan R Newton (the online version)
(@AlanRNewton) reported
from
Camden Town, England
@virginmedia I’ve been checking peridoically over the last fortnight when the service gets really bad and there haven’t been any known issues. I’ve just checked again and none.
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia sadly broken in sw17 too...
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Emily Edwards
(@EmilyEd03367074) reported
from
Brentford, England
30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service
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Rugged Land Specialist: Arthur Tolmie
(@CaptnBeard) reported
from
Windsor, England
Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@virginmedia I know the status of the service.
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for
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Benjamin Owens
(@OwensBenjamin) reported
from
Hammersmith, England
@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!
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threestain
(@threestain) reported
from
Tooting Bec, England
@virginmedia Yep it’s broken in my area. Might get a fix tonight. Perhaps
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Richmond, England
@virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂
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Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service
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Ian Douglas
(@IanDouglas) reported
from
Kensington, England
@virginmedia We’ve had no broadband for more than a week, there won’t be any for at least another week. The whole street is down, the whole street is looking at leaving.
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Nese Ceren
(@NeseCeren) reported
from
Camden Town, England
@virginmedia And I love (!) how you still say “if” I qualify for compensation... we have no internet since tuesday.. The issue is known. Your colleague mentioned “an intermittent loss” and suggested I should reboot every 2 hours and hope that I’m connected for minutes in btw.
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Eran Edry
(@EranE1980) reported
from
Camden Town, England
Hi @virginmedia . Since 5pm I've probably had a total of 3min of working internet in the flat - where I work. Full time. I'm aware there's an ongoing problem in the area (N19 5HY) but the fact is I have lost hours of work over this and I'm not happy. Awaiting your reply. Thanks
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Athletics Statto
(@athleticresults) reported
from
Southall, England
All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!
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James Campbell
(@theonionlives) reported
from
London, England
So once again my internet is not working @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Longstaff
(@jlongstaff_) reported
@virginmedia any idea what the issue is with broadband in Bristol? BS16? We’ve been without internet since 5.30pm... thanks!
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Maj0r Fortnite News Source ❼
(@Maj0rNews) reported
@virginmedia fix your wifi I've had insane lag over the past few days
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Alex Dean-Francis
(@AlexDeanFrancis) reported
@virginmedia after working for 30 minutes (throttled at 10mb) it has now gone down again.
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ʎǝןsɐǝq pıʌɐp
(@beasled) reported
@virginmedia internet has been dropping in and out for 48 hours, today has been 8-10 times at least. No router issues (have reset/ unplugged etc etc) B75 postcode. Can't just be me.
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Liams Transportation 🚅
(@LiamsTransport1) reported
@EthanAfro @virginmedia That’s not how internet works, they don’t slow it down at night
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Charlie 🏴x🏴
(@CharlieMorrisK1) reported
@virginmedia why do I lag on so many games when someone is watching Netflix when there is just two of us using the internet the old router never made me lag that bad
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Steven Airey
(@sairey666) reported
@richardbranson @VirginUnite @JeanOelwang Oi Branson. I couldn't care less about your humanitarian work. I'm trying to cancel my virgin media contract but no one ever answers the phone. The customer service is an absolute shambles. Get it sorted. No wonder it only gets a 1.2/5 star customer service rating
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Yvonne Chadwick
(@yvonnechadwick) reported
@virginmedia 2 days into your price rise and my broadband and television connections are down. Seriously? I would complain but what’s the point.
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Chan
(@chanlfc) reported
@virginmedia Since I switched to #VirginMedia , my WiFi has dropped everyday, sometimes for hours. Customer Service was supposed to send me a new router. Nothing still received after over 10 days. Problems persist. #Unreliable
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Alistair Smith
(@al_perth) reported
@megg_paul @virginmedia Iucky you I was on for 55 minutes and then it was answered and then hung up. I had to redial and wait another 50 minutes to be told their diagnostic equipment was down, and they will call back in 2 hours, they never did