Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hayes, Hammersmith, Wandsworth, Southall, Ashtead, Woking, Hounslow, Paddington, Walton-on-Thames, Wembley, Epsom, Brentford, Kingston upon Thames and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
-
annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service
-
Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
-
T
(@Miaopow) reported
from
Richmond, England
@virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!
-
Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
-
Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
-
Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
-
Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
-
Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
-
Ben Darlow
(@kapowaz) reported
from
Richmond, England
One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.
-
Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
-
Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.
-
sarah smith
(@sehsmiffy) reported
from
Richmond, England
Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale
-
Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
-
Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
-
dj bosher
(@djbosher) reported
from
Kensington, England
Wifi fail incoming, **** you virgin media
-
george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
-
fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
granny
(@granx1457p) reported
@virginmedia No phone service it s saying service should be resumed by six pm tonight I’m sure that Virgin Media will reduce my bill accordingly due to loss of services
-
Adam Taylor
(@AdamTaylorNBA) reported
@virginmedia Yes, finally got some success, have an 8am - 12pm slot - just need them to turn up and fix the issue as I have to have internet for work….
-
Heather Irvine
(@Heather53268244) reported
@virginmedia Yes, whatever password it is that needs 3 digits matching. I've never rang so have no idea..have had to cancel the direct debit to try and get someone to get in touch but even that doesn't work because the number via text means I need to put a password in.
-
Moor_Spawn_
(@DakaraSpawnBlk) reported
@ImKrayyzee @virginmedia Done that before and still the same thing keeps happening. I've been with them for quite a while and given them the benefit of doubt plenty times. Customer service have no clue either way. I'll be working soon so will be switching.
-
UK Power Networks
(@UKPowerNetworks) reported
@Hitchin_layth We are not aware that we have broken the wifi. It's not something we work or able to investigate. That's why we have suggested contacting Virgin media.
-
raja kayani
(@kayani_raja) reported
@virginmedia Hi yes it the speed is fine the pages are taking forever to load not just mines a few people on the road are having the same issues I have reseted the hub several times but still same problem
-
Shopgirl London
(@shopgirl_london) reported
@virginmedia Hi its back up this morning. But that's not the point it's been every week thur/Fri for 5 weeks now. And every time it states it will be down for a day or 48hrs. It isn't down that long- but I have to work so have to pay for BT Internet hotspot in case.
-
Imo.
(@imehuss) reported
@virginmedia What is this? What are you asking me to do? My complaint was closed the day after it was opened…. No communication made to me.
-
Heather Irvine
(@Heather53268244) reported
@virginmedia @LeeksPlays Can someone call as you are contacting me over payment I want to cancel the account but you are asking for a password for me to pay and cancel but I have never set up a password. It doesn't matter how I try and contact someone it leads to the same password situation.
-
Justin
(@justyglover) reported
@virginmedia Looks like there’s still an issue with your connection