Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Paddington, London, Wembley, Hampstead, Hammersmith, Kensington, Northolt, Sutton, Ruislip, Ealing, Greater London, Merton, Slough, Ashtead and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Kelvyn Taylor
(@Vibroseis) reported
from
Egham, England
Virgin Media is down, so guess I’ll have to spend my leave reading books and playing guitar.
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Nico Cary
(@nicocary) reported
from
Cobham, England
. @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia Hey @virginmedia Here i go again Tks for the new hub, the same model as the old one. The HUB was delivered to me but no technician to check the problem and no signal yet. I didn’t have broadband for 4 days, then it came back for 1 and today off again.only. Sorry @LifeInKilburn
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Chloe Saunders
(@clogsworth19) reported
from
Wandsworth, England
@virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.
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fabiano
(@fabparra) reported
from
Brentford, England
@LifeInKilburn My karma at moment is a bad service and a horrible customer service experience from #virginmedia 8 days without internet or staff signals
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Chris Wheal
(@whealie) reported
from
London, England
@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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davidjpoole
(@davidjpoole1) reported
from
Richmond, England
@virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.
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Karen
(@KBaitup) reported
from
Kingston upon Thames, England
@virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?
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Tanvir Siddiqui
(@tanvir_siddiqui) reported
from
Hounslow, England
@virginmedia I have been trying to reach out to call center agent for over 2 weeks now. I was promised from online agent that someone will call me within an hour. That call never came! This is unbelievably poor service!
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Camden Town, England
@virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia every time we have bad rain, my tv service ALWAYS crashes! Yet you have the cheek to tell me it’s nothing to do with the rain!?!?!? Why do your engineers agree with me then? All the money I pay you for a rubbish service 😡😡😡😡
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Ryan Desai
(@ryandesai) reported
from
Wandsworth, England
@LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
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Paul Sexstone
(@pompeypaul72) reported
from
Kingston upon Thames, England
Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?
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Imam Mansoor Clarke
(@mansoor_clarke) reported
from
Wandsworth, England
@virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia Yeah I pay more for that not part of your service that I’m paying you for every month
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia No you probably do it understand the extent of your lack of service. We have been having no internet for weeks and every time we call we get the automated voice saying the line is busy and to call later. 3 WEEKS like this. You guys need to sort this out.
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected
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Chloe Saunders
(@clogsworth19) reported
from
Wandsworth, England
@virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kev
(@intistic) reported
Hi @virginmedia, not happy, I had a mobile on order that your security team have cancelled without warning because I missed two calls and now the phone is out of stock. Terrible service!
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alan gidman
(@Alangiddy25) reported
@virginmedia why are new customers given significantly better deals than loyal customers ? Yes it’s attracts more custom but you have now lost a loyal customer !
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triona fitzgerald
(@zeldadolly) reported
@virginmedia Your service is awful. The lady we spoke to was really rude today..we managed to cancel but only after agreeing to pay for another month! Is this how you make your money?
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Ex Wives
(@ex__wives) reported
@johnatcollege @virginmedia Sorry to hear about this, John. If you could send me a DM with your account number and the details of your problem we'll try and get this resolved. :)
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Lulu
(@lusaulworld) reported
@stevehalluk @virginmedia OMG has no one got back to you yet from @virginmedia ????? This is quite shockingly the worst customer service ever 😱. #virginmedia #virginmediacustomerservice #dreadfulcustomerservice
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Matt Jackaman
(@MattJackaman) reported
@virginmedia That's who I do talk to. They never seem to be able to help. They are the ones who make promises and guarantees that never happen.
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MinaMo
(@MinaMo_212) reported
@virginmedia Hello. Have you retracted your offer to to support like your colleague did with the offer, where because I did not say Yes at first he said the offer is off the table.
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Alexio
(@faulkles) reported
@virginmedia But can still watch TV without issue...
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JorgeJoan 🏳️🌈
(@JorgeJoanTW) reported
@virginmedia I have been waiting on the phone for 40 minutes to speak to your agents to cancel my contract with you. If signing up took me 3 clicks and 10 minutes, why are you making it so difficult for me to leave?? Just let me leave!
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Nicole Jones
(@NicoleJLSJones) reported
@virginmedia All of them are not working my downstairs box won’t turn on so my upstairs box won’t work