Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Ealing, London, Paddington, Richmond, Wembley, Woking, Northolt, Hampstead, Redhill, Mitcham, Hounslow, Wandsworth, Hayes and Egham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Ealing |
TV | |
| London |
Internet | |
| London |
Internet | |
| Paddington |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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Richard Moses
(@Richardjmoses) reported
from
Spelthorne District, England
@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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mrsbobie
(@lynners2) reported
from
Camden Town, England
@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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paul wilson
(@paulLUFC11) reported
@virginmedia I have been trying to get through to yourselves for weeks constantly put on hold !! I have intermittent WiFi for months now I was told by yourselves that a WiFi booster might help but I have to ring to organise this but yet I can’t get through
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Ellie-May
(@EllieMursParish) reported
@virginmedia No I haven't been able to speak to someone regarding the actual complaint, no one on the customer service team is able to resolve or put me through to someone senior. I am waiting for a call back from someone which definitely won't happen as I've been told this 3 times before.
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Sonny W 💙 🇪🇺
(@pompeygirl73) reported
@virginmedia I’ve been with VM for years, but the customer service is horrendous. No empathy, no using one’s initiative, passing the customer onto another team. You need to do better than this for long-standing customers.
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Dirk Diggler
(@dirkdiggler44) reported
@MyFirstTrainers @virginmedia Good luck with Wi-Fi booster... didn’t help me at all .. virgin engineer said their equipment wasn’t very good and told me the only solution was to buy a Wi-Fi mesh system.. £200 later problem solved .. unfortunately virgin couldn’t sort my Wi-Fi hell out
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Jean Thierry 💙
(@MutliRaceMan) reported
from
Birmingham, England
@virginmedia My daughter had to make 2 phone calls to your customer service department to resolve a problem with her new TV box in November last year. She was almost 2 hours on the phone & then an engineer visit solved the problem. Engineer admitted the setup instructions were at fault.
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Bryan
(@Bryanhawes3) reported
@virginmedia I tried that on Tuesday, waste of my time trying to ring you as you never answer, so you have all my details so e mail me the final bill and I’ll happily pay for the last month.
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Jake Turner
(@JRTurnerPhoto) reported
@virginmedia The WiFi is only reaching about 5m from the hub. Been an issue for about a month now.
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Jed i Knight
(@rajgillwho) reported
@virginmedia @vmbusinesshelp It’s a residential account! Unfortunately, I feel like I’m paying more for a service, as you know doesn’t work! Now it’s time for those 7 plus calls to get the bill sorted! Or getting through to the right person!
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sanguineseas
(@sanguineseas_) reported
@virginmedia Yes it's the virgin v6 box, both have been rebooted. Automated check on the phone said there were 'no issues detected' but the picture is still distorted massively (unwatchable levels)
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Nicola
(@mrsnwatkins13) reported
@virginmedia Atm it's OK but it is always going off or we can't get WiFi properly. Tried ringing you up but it's impossible to speak to an actual person. Very poor service.