Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/27/2026 09:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Richmond, Hammersmith, Hampstead, Redhill, Mitcham, Wembley, Hounslow, Paddington, Wandsworth, Hayes, Egham, Uxbridge, Southall and Woking.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomRichmond Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

  • remecampos reme campos (@remecampos) reported from Kensington, England

    @virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working

  • amalsasikumar amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England

    @vmbusinesshelp @vmbusiness Im sorry but @virginmedia is very poor at responding and I am looking else where not worth paying £50 a month for no service and no response

  • DevonGeiger Devon Geiger Hyde (@DevonGeiger) reported from Richmond, England

    @virginmedia Service is appalling once again. Internet has been down for better part of an hour, what’s the excuse this time??

  • remecampos reme campos (@remecampos) reported from Kensington, England

    @virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing

  • evansamuel5 Evan Samuel (@evansamuel5) reported from Wandsworth, England

    @virginmedia giving absolutely zero service in SW London for second night in a row and refusing to answer the phone. Absolutely bloody useless.

  • MarkAJTaylor Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.

  • AnaRochaPT Ana Rocha (@AnaRochaPT) reported from Camden Town, England

    @virginmedia any chance of getting an assistant to help? This is a real challenge here, no virgin email for queries, call centers closed, no one on the chat services as I have been online for hours!

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message

  • ZatoichiHattori 𝐍𝐢𝐜𝐡𝐨𝐥𝐚𝐬 (@ZatoichiHattori) reported from Kingston upon Thames, England

    Cheers @virginmedia your WiFi has been so **** all day I’m wasting my @TheO2 data FFS and that is me being polite

  • amalsasikumar amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England

    @virginmedia My internet never works and when I call your guys up they do some amazing tests, and say it’s all fine, I’m left to feel I am lying it’s been a year of nightmares and no solutions

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?

  • PaulWRamsay #HellomynameisPaul💙 (@PaulWRamsay) reported from Camden Town, England

    @virginmedia Reg is YT17ZTM, it’s one of the few road in the area where permits are not needed every day, only on match days. Would you not help the driver get a permit for his own Rd? What rules do you have for driver vans being left outside of work hours?

  • BenJamesPhotos Ben James Photography 🔆 (@BenJamesPhotos) reported from Ealing, England

    Virgin Media have the worst customer services, shambolic systems and ridiculous processes, I hate having to be one of their customers as no other provider down our road gives us fibre broadband. Utterly shameful! @virginmedia #virginmedia #rubbish 😡

  • BenJamesPhotos Ben James Photography 🔆 (@BenJamesPhotos) reported from Ealing, England

    @Joeynoble @virginmedia Trying to get the account transferred into my wife’s name, we’ve been messed around for weeks. Utterly useless, I could move to another provider I would, cannot stand them. @skytv customer service used to be incredible when I was with them, Virgin could learn a lot from them! 😡

  • stevexoh stevexoh (@stevexoh) reported from Esher, England

    Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!

  • isetta_windsor David Bonney (@isetta_windsor) reported from Windsor, England

    @DavidBeckitt @virginmedia In my experience (so might be wrong), all the others use the same BT/Openreach infrastructure - so much of a muchness. I’ve got TalkTalk, it’s cheap & the new router is good. The customer service is poor tho’!

  • remecampos reme campos (@remecampos) reported from Kensington, England

    @virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Barla017 Barla07 (@Barla017) reported

    @virginmedia Not right now, will a diagnostics check identify a problem with an app? The internet connection & all other apps work fine. I’ve sent multiple issue reports on this problem through the app but so far have never received a response

  • Lythgoe9Paul Paul Lythgoe (@Lythgoe9Paul) reported

    @virginmedia hi Paul Anthony Lythgoe. Left the UK for Thailand on the 28th of August 2022 I would like too cancel my account My account number is 61316401

  • ChrisGo11316766 Chris Goss (@ChrisGo11316766) reported

    @virginmedia Final bill was too much and told to wait 30 days for the refund of £50+ that should be credited. Refuse to wait that long. Another bill comes today with the amount credited. But no credit for the 4 days of lost service.

  • jake00000771 jake (@jake00000771) reported

    @virginmedia @R0BMORGAN I need some help

  • BensTravels Ben's Travels (@BensTravels) reported

    @virginmedia More excuses. Why can’t you dm me and take our phone number? We’ve called from two different phones and been on WhatsApp with you all day. No one is willing to help. Stop calling me a liar when I’m saying that they are hanging up.

  • Sunshin90975998 Sunshine (@Sunshin90975998) reported

    @virginmedia Yes it did but apparently you sent me a new sim to my uk address but I’m abroad and I need my phone active and I can’t access anything so this is really urgent, if you can send me an esim that would help

  • BethellSb3 Samantha Bethell (@BethellSb3) reported

    @virginmedia Hey Virgin. Engineer didn't show for my scheduled appointment today, second time I've been let down having my broadband installed. No updates whatsoever I had to contact you twice I will be taking my custom elsewhere 👋

  • VexedJellyfish James de la Mare (@VexedJellyfish) reported

    @virginmedia Moving house, and we prefer the UI of Sky TV by comparison. Is it possible for me to cancel online in some capacity?

  • ematay Emma Taylor (@ematay) reported

    @virginmedia Tried it. Been waiting two and a half hours for a reply Absolutely disgusting service, I’m at home and having to use my mobile data as I still have very poor wifi service. I would like to make a complaint

  • BIGGLES4863 IAN (@BIGGLES4863) reported

    @virginmedia I have now cancelled but you make it criminally more difficult than its needs to be which is clearly intentional to aid retention. There should be legislation that any service you can buy online should also be as easy to cancel online.