Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Redhill, Hammersmith, Paddington, Southall, Ealing, Camden Town, Slough, Sutton, Brentford, Leatherhead, Kensington, Hampstead, Hayes and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Steve Tran
(@Chihao) reported
from
Hammersmith, England
Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I’ve done everything,still not working
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia My internet it’s still down and I haven’t got any response...
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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Ben Evans
(@IamBenEvans) reported
from
Windsor, England
Don’t buy broadband from @virginmedia 2 years of poor service, topped off with them messing around a name change to extending the contract!
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@Dope007 @virginmedia I'm not ignorant of wider societal issues - I'm complaining directly to virgin media about the service they are supposed to provide on a forum that they use to disseminate information to their customers. Why you have jumped in this thread to criticise me is weird - moron.
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
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Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
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David Waddell
(@davidwaddelluk) reported
from
Camden Town, England
Impossible to cancel @virginmedia contract. Most call centres closed and impossible to find how to do it on website. HELP!!! #ofcom
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia There’s no problems on my area
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Please @virginmedia fix your street cab NW3
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Maria Ann Mole
(@MariaAnnMole1) reported
from
Kingston upon Thames, England
@virginmedia you tube is not loading. Seems like a lot of people are having this problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Brrrrr
(@JamesFox1981) reported
Absolutely shocking customer service from @virginmedia. No live chat available and can’t get through on the phone 👎
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Cam Darnell
(@Cami_D_x) reported
@virginmedia after 12 hours I finally had a response, went through everything.. to be told… passing to customer service agent please wait!! Can I expect another 12 hours? What does it take to talk to someone!
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Jimmy Hampson
(@jimmy_hampson) reported
@jeffdance1 @virginmedia Only this past week? You lucky sod Jeff, ours has been doing that for the last 8 months now and at night they must be switching it off themselves, counting the days till I can cancel my contract with them, were great in the past but have been woeful this time round.
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Matt Gillett
(@mgillett1968) reported
@virginmedia Have tried multiple times over the last few weeks to negotiate my contract renewal - customer for 25+ years. Finally agreed new package and I checked 3 times that price incl O2 SIM. Received new contract, SIM not included plus bill from O2 for £25. WTAF !
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Mitun C
(@mitunc28) reported
@virginmedia Will they honour my agreement? They were rather rude and unhelpful when I called moments before. All I ask is they listen to the call recording and honour what was offered and agreed
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martin kelner
(@martinkelner) reported
On @tSHandJ with sport on TV if @virginmedia pulls its finger out & reconnects me. Sadly unable to watch opening ceremony of Winter Olympics thanks to piss poor @virginmedia so all will be able to review is Neymar series on Netflix.
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🦄 UnicornFarts641🦄
(@LegitBoss69) reported
from
Luton, England
@virginmedia Doesn't help me now does it when I've borrowed the money to get my services on and STILL I can't even get through on WhatsApp? (Can't call due throat and voice issues at the moment)
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Benedict XXV
(@BenLamedica) reported
@virginmedia No, as I said all phone customer service & appointed technicians have either hung up on us mid-call or ceased contact with us through texts. We want it fixed or a cancellation of contract, the service is basically void as it is.
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Nikki ╪
(@nikkiwba) reported
@mattr1990 @virginmedia Happy to keep my broadband as I don’t really have too many issues (touch wood) with Virgin and I don’t want the extra cost of having a BT line put in
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Morgan Jamison
(@mjam1978) reported
Customer of @O2 and @virginmedia so excited about Volt until I call to find out more... Virgin is in wifes name and to change it to take advantage is and I quote "too hard" for virgin. OK.. Will cancel virgin. #fail #makeiteasy #customerservice