Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Greenford, Paddington, Wembley, Wandsworth, Hounslow, Hampstead, Greater London, Camden Town, Southall, Carshalton, Mitcham, Ealing, Coulsdon and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Greenford |
Wi-fi | |
| Paddington |
Total Blackout | |
| London |
Internet | |
| Wembley |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Jason Hartley
(@northern_puddin) reported
from
Kensington, England
No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson
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Kate McKeand
(@kmckeand) reported
from
Wandsworth, England
Seriously @virginmedia what is wrong with your internet in Wandsworth I pay £47 a month and the service is patchy cuts out all the time it’s supposed to be fast fibre broadband but it’s anything but at the moment!!
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Chris Straker
(@chrisTstraker) reported
from
Epsom and Ewell District, England
@virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!
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Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
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londonchimpden
(@londonchimpden) reported
from
Camden Town, England
@virginmedia My other box and telly are working fine. There’s no service fault. Will call later.
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Anthony Cohen
(@ukwip) reported
from
London, England
@virginmedia Area issue. Fix by 12 July 4:50pm
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Sowmya Mukund
(@SowmyaMukund) reported
from
West Molesey, England
Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
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James Everington
(@jeverington) reported
from
Camden Town, England
@pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.
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Nada Shakour
(@NadaShakour) reported
from
Kensington, England
@virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@
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Zam ザム
(@SuperZAMtendo) reported
from
Wandsworth, England
@digitalronin @virginmedia And I’m getting 28 on a 100MB line... 🙄 Don’t use virgin media guys if you can help it #yearsofbadconnection #virginmedialife
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Nicola Fish
(@Nicolanoodle) reported
from
Kingston upon Thames, England
@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.
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Veronica Mitchell RD
(@AbFitNutrition) reported
from
Richmond, England
It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia
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Woodsy
(@chriswoods84) reported
from
Ealing, England
@ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all
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Johnny Daukes
(@jdaukes) reported
from
Brentford, England
@virginmedia It’s down. Expected fix by 16:00.
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Deborah Bonetti
(@deborah_bonetti) reported
from
Kensington, England
@virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.
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Jason Hartley
(@northern_puddin) reported
from
Kensington, England
@virginmedia Thanks I checked earlier but it says no known issues. I also checked the guide for the lights on the front and it’s a connection problem / constant software download as it’s flashing green. Works for 5 mins then reboots and spends ages all flashing green again. 3 hours now.
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@DuncanWeldon Oooh I'd better get virgin media to fix my bbc4 signal quality
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Nada Shakour
(@NadaShakour) reported
from
Kensington, England
@virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kate
(@Katee_Mx) reported
@virginmedia I would prefer a call back, I don’t see why I should spend money to get in touch with you about your poor service?
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John Elah
(@elah_john) reported
@virginmedia Again. It isn’t specific to your Twitter feed. I am complaining about your entire customer service operation. This response is just typical of virgin media not listening to customers.
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Barber Graham
(@Goforit2050) reported
@wickerbill4 @MartinSLewis @virginmedia Call to cancel as I did and you get a better deal
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Shane
(@ShaneMa40337472) reported
Ladies and Gentlemen, when dealing with @virginmedia, please keep all your emails as proof. So they can't **** you the way they tried to *******.
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Alan Rosenbach
(@AlanRosenbach) reported
I’m leaving @virginmedia having given notice to move to a new provider and suddenly my internet connectivity is not working. What is the matter with you people?
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Alasdair Murray - the Recruitment Copywriter
(@RecruitmentCopy) reported
@matt_timson @virginmedia Agree. Their online chat's not working and on the page that mentions a 'what happens next' section and to 'see below', there IS no below section!
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Matt Youdale
(@MattYoudale) reported
Just saved £28/month on my home broadband! Shame I had to go to the trouble of calling @virginmedia to wring it out of them (they were telling us it was going to be £62/month from April)
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Avios Adventurer 🇬🇧🇿🇦🇹🇷🇰🇭
(@aviosAdventurer) reported
@virginmedia I am a customer of yours. So far so good, but if you decide to put prices up, my hands are tied. You’re the only full fibre providers in my area, so I’d have to leave for an inferior service if you put prices up
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Clan MacArthur
(@dalotos) reported
@virginmedia @TheBHF @O2 Customer care is appalling and trying to leave is a terrible customer experience. You can't cancel contract online. It has cost me hours (days for a confirmation email) and once you get through to the disconnection dep. (3x), there's no guarantee you won't have to go do it again.
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Mr F1Cowboyman
(@f1cowboyman) reported
@SkyHelpTeam This doesn't make a lot of sense. It IS advertised as UHD as all live F1 sessions are advertised as UHD. Also given that it IS in UHD on Virgin media implies a technical issue with SkyQ. Remind me why I'm paying a premium for all live F1 sessions in UHD? Very very poor