Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/21/2026 23:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Southall, Hammersmith, London, Woking, Merton, Paddington, Wembley, Sutton, Hounslow, Leatherhead, Hayes, Guildford, Hampstead, Slough and Camden Town.

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City Problem Type Report Time
United KingdomSouthall Internet
United KingdomHammersmith Internet
United KingdomSouthall Wi-fi
United KingdomSouthall Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia Unfortunately the guy just put the phone down on me and that link is not working!

  • AngusTeee Angus Teee (@AngusTeee) reported from Paddington, England

    @virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!

  • FrTedCrilly Mark Reilly (@FrTedCrilly) reported from Old Windsor, England

    @virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch

  • tobyeverett14 Toby Everett (@tobyeverett14) reported from Wandsworth, England

    @virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.

  • mistergrainger Robin (@mistergrainger) reported from Brentford, England

    @virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief

  • oliviadutervil Maria Olívia (@oliviadutervil) reported from Guildford, England

    @virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.

  • Luke_Arch3r Luke Archer (@Luke_Arch3r) reported from Camden Town, England

    Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!

  • AngusTeee Angus Teee (@AngusTeee) reported from Paddington, England

    @virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

  • oliviadutervil Maria Olívia (@oliviadutervil) reported from Guildford, England

    @virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!

  • DanaAldubaib دانه الضبيب (@DanaAldubaib) reported from Paddington, England

    @virginmedia Yes I would like to cancel my service and still no one answer !!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!

  • PaulGoldsmith73 Paul Goldsmith (@PaulGoldsmith73) reported from Brentford, England

    @virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • WaqarAhmed2026 Waqar Ahmed (@WaqarAhmed2026) reported

    @virginmedia I almost every, for so many days having breakdowns. Atleast twice a day. It is very annoying specially when I am in meetings. When I go to website, it checks and says everything is fine(because it restores in couple of mins) and doesn't allow me to log a complaint.

  • lynn_smith72 Rachel Lynn-Smith (@lynn_smith72) reported

    @virginmedia @SkyUK I’m just wondering what value your customer surveys hold if your staff are required to tell customers to rate their service as a 9 or 10/10?

  • nigemoxon Nige Moxon (@nigemoxon) reported

    @virginmedia Most Virgin media customers were having broadband connection issues up and down the country this morning, daily mirror and down detector were reporting Virgin Media problems even your own systems were down and you have the gore to ask me to check, what do I pay Virgin Media for?

  • BecksSnell Becks Snell (@BecksSnell) reported

    @virginmedia They’re still off. The status page says there is an issue. However the communication is really bad from your customer service team, not calling when they say they will and accusing my parents of not being home for a non-existent engineer.

  • hustlerofpool Paul Hartland (@hustlerofpool) reported

    @virginmedia you can get the speeds consistent to what the customer is paying for, this isn't just me, thousands of customers are experiencing this, I see endless posts about speed problems

  • Gary1973N Gary1973 No1 (@Gary1973N) reported

    @virginmedia Yes but there no help, thankfully out of contract and off to pastures new. Virgin had there chances and blew them all.

  • rainbowcouch Ronete Cohen (@rainbowcouch) reported

    Won't @virginmedia let anyone tag them? My tweet to them disappeared. I've had broadband issues for ages and they disconnect my calls to their helpline without resolving the issue. I need internet for my work. I'm presenting at a webinar on Saturday. Fix this NOW.

  • PMH58 P M Hillman (@PMH58) reported

    @MartinSLewis We were with @virginmedia for years. Prices always increasing. Intermittent signal. Farcical customer service. We walked away. Now with @bt_uk Far cheaper. Signal is fine. Good customer support. And flexibility - we got an upgrade last year: paying less but getting more!

  • Gary1973N Gary1973 No1 (@Gary1973N) reported

    @virginmedia All the time I have been getting 50 down with 1 mb upload. Throw in the 300ms jitter and it’s a great work/gaming experience. I have asked for engineers which Virgin decline. So I have given up and will let BT install on the 19th and cancel virgin after 13 days of BT testing.

  • janehartwell Jane Hartwell (@janehartwell) reported

    @virginmedia your customer service is the worst. I’ve been trying to resolve a query since December. Even complaint dept don’t give a toss.