Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Northolt, London, Hammersmith, Fulham, Uxbridge, Hounslow, Ealing, Southall, Paddington, Richmond, Wembley, Woking, Hampstead, Redhill and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Northolt |
Internet | |
| Northolt |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Graham
(@GR4_H4M) reported
from
Epsom and Ewell District, England
@radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!
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Not Alex
(@a_peezy22) reported
from
Windsor, England
Another day, another @virginmedia outage 🙃
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Yes i did still the same hard drive problem
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Adrian Malaiet
(@malaiet) reported
from
Hammersmith, England
@virginmedia worst internet provider in UK, appalling service
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@MBRL13 @virginmedia Hello you’re lucky,I have to tired to cancel with Virgin media on a Number occasions via their silly text message service.i found it strange you can’t cancelled via email only my letter or telephone call , from May to November one one picks up the phones
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Roy Pio
(@RoyPio1) reported
from
Southall, England
@virginmedia 16 hours on the phone just trying to get a WiFi booster your customers service is a joke 🤬🤬🤬🤬
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@virginmedia Why do you offer a text service ? Then respond 24 hours later or don’t respond at all.I spent in totally 2 hours on the phone trying to speak to virgin media , but if I was a new Customer you pick up the phone within 2 mins . My broadband is down again
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Ciaran
(@Ciaranfff) reported
from
Southall, England
@virginmedia fix my wifi you *****
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@MendingTheGap @virginmedia Hello Sir , I have wasted 2 hours trying to ring them . If you wanna signed up you are speaking to a member a staff in less then a minute, try and cancel different story all together,serious go with SKY who will Assit you alot better
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scott Carson
(@scottCa91224316) reported
from
Hounslow, England
@virginmedia No my experience has not improved, your automated customer advisors are totally ineffective. An email sent to customer services several weeks ago still hasn’t been dealt with, I guess i need to cancel my £1300 annual subscription and go to someone like sky
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Nada Altobaishi
(@Nada_Altobaishi) reported
from
Ealing, England
@virginmedia I am so disappointed with the service. I moved to my house in August and joined Virgin Media because I thought they had the best service. To date we are not connected and the date we were given is 29th December!! Point to note that we have no internet in the house!
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Yes. It keeps going down. On/off. And yes an engineer should be having a look at. Still it’s annoying, I need connection to be able to work
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@zesty_al @virginmedia You have 14 days cooling off period you can cancel,Virgin media don’t pick up their phone calls and their text services is a joke , and your can’t email them , you gotta write to them how inconvenient is that for customers 😡
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Shin Dhother
(@ShinDhother) reported
from
Slough, England
@virginmedia you broadband service is down in Slough SL3 areas, can you confirm you are looking into resolving this?
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Nope It’s down again now! #virginmediadown @virginmedia what the heck?! Please fix it asap I need to work!
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Fiona Duggan
(@fionaduggan) reported
from
Wandsworth, England
Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
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赤羽マイク
(@maiku_akahane) reported
from
Kensington, England
I feel down as my @virginmedia internet.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Ratcliffe
(@Jojocurlytop) reported
@virginmedia This has been ongoing for over 4 weeks and impossible to get through for help - had engineer who said nothing could be done as it was upgrading- due to complete on 19/11 but tv still unwatchable at times.
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mirandagomperts
(@MirandaGomperts) reported
@RoddamNick @virginmedia It’s dishonest and unfair to customers that they make it so hard to terminate a contract which has run its course. This kind of behaviour needs to be knocked down, not rewarded. Don’t think there is anything decent about @virginmedia I’m afraid!
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Jo Ratcliffe
(@Jojocurlytop) reported
@virginmedia so finally get through after an hour wait and 10 mins in get cut off with no call back - shambolic service ! No proper service for last month and I want compensation !
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Olivia Smith
(@LivTTCFC) reported
@virginmedia Hi, we have turned on our TV and the box is making a beeping noise (Not the standing up box, the other one). Never had this issue before. The internet is working, but the TV isn't. It currently has a green light on the right hand side, and a red light on the left
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JJ Coulton
(@JJPR2) reported
@jemrayfield @virginmedia Did this fix your issue? I've had this issue for about 9 months
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Alistair Campbell
(@ajc3112) reported
@virginmedia is there an Internet issue in the M4 postcode?
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sussexdriver
(@Sussexdriver) reported
@virginmedia But when we call customer services we get put on hold in a queue for over a hour then cut off , no response from complaints how do we know that this will get the issue resolved? surely you can understand how angry I am
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Toby Oliver
(@tobyoliver791) reported
@virginmedia Yes, I have tried the service status page on the website and it says everything is fine (Apparently) every time. I know a few people local to me that also have similar issues with their broadband with Virgin. It’s expensive and your not delivering. Not happy.
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Sophie
(@tripontoto) reported
@virginmedia I’ve tried the forums and am just getting a load of jargon back. I’m paying a lot of money for service from virgin which I’m not getting. Is there someone in customer service I can talk to? The website is just linking me to testing my v6 box which I’ve already done.
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John Spencer
(@JohnSpencerTV) reported
So virginmedia has this auto voice claiming because of covid their call centres are down, but come on, this is 8 months in now, stop relying on cheap overseas labour. It will be year/s for India vaccines. All virgin got is retention guy, on commission for each lie, gets away with