Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Ealing, London, Wembley, Hounslow, Hammersmith, Paddington, Camden Town, Slough, Walton-on-Thames, Southall, Twickenham, Kensington, Redhill, Wandsworth and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Total Blackout | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Natalie
(@WhoOrderedRice) reported
from
Kingston upon Thames, England
@urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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Paul
(@paulpavli) reported
from
Slough, England
@virginmedia All this was done yesterday, no help. Would like to chat to someone to discuss the router. Funny thing is prices have just gone up and we have the worse coverage ever!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been here 10 days .. I’m paying for a service that you are not providing whilst trying to work from home . Please just provide that rather than promised and vague fix it dates
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia 4 days??!!!! What about 2 people doing home office?! Is Virgin Media pay for it?! I understand technical issues happen, but I don’t understand incompetence to deal with problemas. Virgin Media is a expensive service and it’s unacceptable this lack of good service to its customers
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Ollie Toogood
(@OllieToogood) reported
from
Ealing, England
@virginmedia Fed up with you keep promising call backs to no avail. You seem happy to respond on Twitter but can’t do anything help
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
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Philip Collins
(@PhilipCollins24) reported
from
Richmond, England
@virginmedia I am at my wits end with your awful service. I can’t get an answer by phone or online. I’ve had a faulty TV box replaced with another faulty box & when I eventually got thru to someone they’ve shutdown 1/2 of my channels.
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Amy Cronin
(@amycro95) reported
from
Wandsworth, England
@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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Paul
(@paulpavli) reported
from
Slough, England
@virginmedia Been trying to speak to someone the last two day. Was told yesterday (when I did get through) that broadband was ok ( clearly it wasn’t) and that someone would escalate and call back today... No call today and broadband slow and intermittent again, has been for 4 weeks now, help!
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.
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Jawwad Ahmed
(@JawwadAhmed01) reported
from
Wandsworth, England
@virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Salim Mussa
(@slimz33) reported
@virginmedia We’ve been registering our interest for 5years! Like I said service was hopeless
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John Williams
(@j_will321) reported
@virginmedia I don't use my old phone or my tablet as much but no they don't experience the problem.
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Jake Smith
(@Jakeismental_) reported
@virginmedia We still have no service at the moment, we have a complete blackout although the service status is showing that there’s nothing wrong at the moment
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Selina Gerard-Sharp
(@Selina_GS_) reported
@virginmedia have possibly the worst chatbot customer service system ever. Almost an hour on hold so far, repeating questions, going no where, no wonder the pensioner I'm trying to get help for can't deal with them direct. Such bad customer service. Fast to take the £ though!
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Kieran O'Malley
(@KieranOMalley) reported
@virginmedia Service isn’t down in my area. Still the same problem wifi light is green, 2 arrows light flashing green and solid 1 line green light
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Kev 💜🖤
(@KevinNorman79) reported
@skytv due to @virginmedia ridiculous price increase I now am expected to pay £8.50 a month more. I am very interested in Sky Glass and now see this as the perfect time to move. Please help me leave Virgin with a wonderful deal.
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Craig
(@cdrider1) reported
@virginmedia Tried to raise a complaint over the phone. Bill wasn’t credited and complaint only to a manager and refused to follow your complaints process and provide a C reference. Keeps the complaint stats down I guess. 3 calls and about 4 hours to fix your mistakes. Absolute shambles 😡
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Craig
(@cdrider1) reported
@virginmedia I shouldn’t have to - and quite frankly can’t be bothered. I’ve been through everything on the phone and told a complaint was raised and it wasn’t done correctly. Waste of my time to do anything else. You’ve got serious staffing issues.
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Hefin Morris
(@HefinMorris) reported
@virginmedia very disappointed pointless guaranteed minimum statement speeds not achieved consistently even when connected through Ethernet, virgin media refuses to acknowledge a problem, reverting to internal equipment, same issue today but been on hold for over 1 hour…
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Chris Aukett
(@ChrisAukett) reported
@virginmedia Hi guys, our internet has been really poor the last 2 days despite supposedly being high speed and I’m plugged in to Ethernet with booster; your phone lines are jammed so can you help?