Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/28/2026 22:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Paddington, Wembley, London, Woking, Hammersmith, Northolt, Richmond, Hampstead, Redhill, Mitcham, Hounslow, Wandsworth, Hayes, Egham and Uxbridge.

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City Problem Type Report Time
United KingdomPaddington Internet
United KingdomWembley Internet
United KingdomPaddington Wi-fi
United KingdomLondon Internet
United KingdomWoking Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • MadsRB21 Mads Banda (@MadsRB21) reported from Ealing, England

    @virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious

  • Aka13K aka13 (@Aka13K) reported from Hillingdon, England

    @virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm

  • Neilz1 🙌 N E I L 🙌 (@Neilz1) reported from Camden Town, England

    @virginmedia The phone line issue is sorted..but the intermittent broadband issue is still occuring..i have been constantly trying your support team but been disconnected twice..and need to see what the issue is??? Area 21, can i DM you our account number to check?.

  • cordellcampbell Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia second time this week, an outage in W8. Get it together

  • lewisgenney lewis genney (@lewisgenney) reported from Kensington, England

    @vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice

  • rebmit1 Tim Kirkby (@rebmit1) reported from Hillingdon, England

    @virginmedia broadband down yet again.... Area 14

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.

  • cordellcampbell Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia outage in Kensington....again.

  • MinMon76 MinMon (@MinMon76) reported from Egham, England

    @virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I want to cancel my mobile contract. How do I do this?

  • beetle_bertie bertie beetle (@beetle_bertie) reported from Merton, England

    @virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?

  • Jo_The_Waiter CALUM GRAY (@Jo_The_Waiter) reported from Hammersmith, England

    @DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service

  • stu_ziss Stuart Zissman (@stu_ziss) reported from Fairlands, England

    @virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s

  • RosamundIrwin Rosamund Irwin (@RosamundIrwin) reported from Camden Town, England

    @richardbranson I wish Virgin media was Dr Yes! You should know the customer service is the worst of any company I have dealt with since the Corona crisis began.

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!

  • Dr_Black Professor Sue Black OBE Keynote Speaker (@Dr_Black) reported from Kingston upon Thames, England

    @leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better

  • Zabadda Richard Marsh (@Zabadda) reported from Epsom and Ewell District, England

    @GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!

  • beetle_bertie bertie beetle (@beetle_bertie) reported from Merton, England

    @virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.

  • dcsender Dominic Sender (@dcsender) reported from Camden Town, England

    @virginmedia please advise what is going on in London NW2. Service has been appalling since Thursday and I don’t want to be on hold for an hour to speak to somebody.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shoeshopper7 jo (@shoeshopper7) reported

    @virginmedia I had no service from you and you took 2 weeks to fix it I made a complaint as I had to take unpaid time off work and now you don’t even acknowledge my complaint 😡

  • kia_rosina KIA ROSINA (@kia_rosina) reported

    @virginmedia My internet is down in South London. When i run the service check it just says my TV is down and broadband is fine but it’s definitely not.

  • lizwm lizwm (@lizwm) reported

    @virginmedia If you told customers about issues I would of known it wasn't a box failure.

  • Swimmingsolo1 Grainne Kelly (@Swimmingsolo1) reported

    @conor_pope @eir The worst customer service in the history of humanity! I cancelled the account when I switched to Virgin Media with over €100 still in credit. Impossible! Impossible to get my money back from @eir I'm resigned to the loss now.

  • JohnTEtherson John Etherson (@JohnTEtherson) reported

    @virginmedia as usual, showing how not to do customer service. Always promise call back, never do it. Dare to complain about this? Just hang the phone up! You are a joke.

  • jon_Oncecontent Jon (@jon_Oncecontent) reported

    @virginmedia - Hi virgin please contact to me please today! - i am stuck! Complained complained - been fobbed off - tweeted - calls dropped on purpose - and its just not right! PLEASE PLEASE PLEASE! Help me today opened the oder on August 22nd!! - please please

  • beardie_viking Beardie_Viking (@beardie_viking) reported

    @virginmedia No, they said it's a complex issue and is taking.lknger than expected. Though the automated line said there is an issue affecting broadband and TV, the website still says the broadband service is fine.

  • EnthusiastLeeds The Leeds Enthusiast (@EnthusiastLeeds) reported from Bangor, Northern Ireland

    @virginmedia Have broadband/@Tv issues CS9004 connection problem. Chat function won't take any more messges

  • ShaunaRafferty Shauna Rafferty (@ShaunaRafferty) reported

    @virginmedia Down on everything and yes, there’s been an apparent local fault for a week. Presumably we’ll not be billed this month given you can see how often this has dropped?

  • beardie_viking Beardie_Viking (@beardie_viking) reported

    @virginmedia Yeah, it's confirming broadband and TV issues.