1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Virgin Media
  6. ❯
  7. Sunbury-on-Thames, England
Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 1: Problems at Virgin Media

Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Brent, Camden Town, Slough, Paddington, Walton-on-Thames, Hampstead, Hammersmith, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, Mitcham, and Merton.

CityProblem TypeReport Time
Brent Internet 45 minutes ago
Camden Town Internet 5 hours ago
Slough Internet 6 hours ago
Paddington E-mail 11 hours ago
Walton-on-Thames Internet 11 hours ago
Hampstead E-mail 12 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • nlmo3954
    nlmo3954 (@nlmo3954) reported from Slough, England

    @virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I have made a formal complaint and i already have the connect app, it does not help me!

  • ImaginaryCard
    Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬

  • pussinpjs1
    linda holmes (@pussinpjs1) reported from Camden Town, England

    @DarknessHayz @virginmedia Poor mum hope she is OK xx

  • Umar_iFL
    Umar (@Umar_iFL) reported from Merton, England

    Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.

  • DasMulk
    Sam McMulkin (@DasMulk) reported from Spelthorne District, England

    What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia

  • JAKES_PHOTOS
    JAKE (@JAKES_PHOTOS) reported from Redhill, England

    So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert

  • kapowaz
    Ben Darlow (@kapowaz) reported from Richmond, England

    @virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

  • davidlumley05
    David (@davidlumley05) reported from Banstead, England

    @virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!

  • kapowaz
    Ben Darlow (@kapowaz) reported from Richmond, England

    @virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again

  • IAGallosi
    Ian Gallosi (@IAGallosi) reported from Ealing, England

    Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼

  • nlmo3954
    nlmo3954 (@nlmo3954) reported from Slough, England

    @virginmedia hi again . As promised 3days ago yesterday should receive a hub replacement, but .... Nothing arrived. Today WiFi still same problem, just have a carpenter from Hammersmith and he has same problem with Virginmedia. Why routers loosing WiFi?

  • nlmo3954
    nlmo3954 (@nlmo3954) reported from Slough, England

    @virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?

  • JamesTeodorini
    James Teodorini (@JamesTeodorini) reported from Wandsworth, England

    @virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.

  • KittyPoole
    Kitty Poole (@KittyPoole) reported from Kensington, England

    @virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • davidjohnmorris
    David Morris (@davidjohnmorris) reported

    @virginmedia hello! I’m having intermittent connection issues. My hub won’t connect and your status checker says everything is fine but trouble shooting says there is an intermittent problem. No indication how long this will last. Any help?

  • PeterHoward01
    Peter Howard (@PeterHoward01) reported

    @virginmedia This is the fourth day of no WiFi or tv. Please can you tell me how to get some form of service from you ??!!

  • Stewhalsall86
    Stew Halsall (@Stewhalsall86) reported

    @virginmedia Why do you look after new customers better than existing customers Shocking service

  • mrswilliams808
    Sinead Holland (@mrswilliams808) reported

    Is the internet down in Beddington (Sutton CR0) @virginmedia? No internet since last night, but online it says there is no local issue (so our connection is the problem) - booked a technician but #virginmedia have cancelled it as it's a 'network problem in area'. What's going on?

  • KeithODonnell1
    Keith O'Donnell (@KeithODonnell1) reported

    @brianymoran @rte Always a bunch of idiot polesmokers on any rte show or virgin media!

  • PeterDo19421129
    Peter Dowsett (@PeterDo19421129) reported

    @Virgin @virginmedia We now can't watch the football today because of your failure to do you job properly. Trouble call ref is 32297953 Get this sorted asap or I will Class this as fraud and complain to liberty global.

  • ZachcloseYT
    zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

  • Danielle12395
    Danielle Haslam (@Danielle12395) reported

    @virginmedia I called them on Friday morning. They had an IT issue and were going to call me back in 3-4 hours. It’s now Sunday. Still waiting…

  • Marksollis1
    mark sollis🖖 (@Marksollis1) reported

    @virginmedia my bill is going up from 46 to 91 pounds you cannot be serious looks like you will be losing another customer.

  • t1mh4rris
    Tim Harris (@t1mh4rris) reported

    @virginmedia Yet more poor customer service from you! You ASSURED me on the 28th that my mothers new box would be delivered TODAY! Now I’m told tomorrow at the latest! They have been without tv for over a week now because their TiVo box has scarts! What tv today takes scart leads