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Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Camden Town, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, and Southall.

CityProblem TypeReport Time
Hammersmith Total Blackout 10 hours ago
Hammersmith Internet 1 day ago
Slough Internet 1 day ago
Ashtead Internet 2 days ago
Hammersmith Internet 2 days ago
Hammersmith Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • leonspight
    Leon Spight (@leonspight) reported from Richmond, England

    @virginmedia Hi there I switched over onto the 1gig broadband service 10 days ago however the service/speed is v slow. Right now it’s 40mb down and 6mb up. I’ve rebooted many times over the last week however service remains poor. What should I do?

  • KowaleczkoMatt
    Matt Kowaleczko 🇬🇧🇵🇱🇪🇺🇲🇽 (@KowaleczkoMatt) reported from Hillingdon, England

    @virginmedia is there any support available? I am trying to move to another place and re-contract but it seems your phone and email are not working since good few days.

  • mersthamsue
    susan vinnicombe (@mersthamsue) reported from Redhill, England

    @virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise

  • leonspight
    Leon Spight (@leonspight) reported from Richmond, England

    @virginmedia Yes I have and none are reported. I received a new router and 1gb service upgrade 10 days ago. Since then the speed has been so slow.

  • ryandesai
    Ryan Desai (@ryandesai) reported from Wandsworth, England

    @LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.

  • tanvir_siddiqui
    Tanvir Siddiqui (@tanvir_siddiqui) reported from Hounslow, England

    @virginmedia I have been trying to reach out to call center agent for over 2 weeks now. I was promised from online agent that someone will call me within an hour. That call never came! This is unbelievably poor service!

  • JKDabrowska
    Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?

  • JawwadAhmed01
    Jawwad Ahmed (@JawwadAhmed01) reported from Wandsworth, England

    @virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help

  • PhilipCollins24
    Philip Collins (@PhilipCollins24) reported from Richmond, England

    @virginmedia I am at my wits end with your awful service. I can’t get an answer by phone or online. I’ve had a faulty TV box replaced with another faulty box & when I eventually got thru to someone they’ve shutdown 1/2 of my channels.

  • nicocary
    Nico Cary (@nicocary) reported from Cobham, England

    . @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia

  • AgneseRovati
    Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England

    @virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.

  • pompeypaul72
    Paul Sexstone (@pompeypaul72) reported from Kingston upon Thames, England

    Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?

  • OllieToogood
    Ollie Toogood (@OllieToogood) reported from Ealing, England

    @virginmedia Fed up with you keep promising call backs to no avail. You seem happy to respond on Twitter but can’t do anything help

  • Rashidfreed
    Rashid Iqbal ☔ (@Rashidfreed) reported from Kensington, England

    @Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!

  • WhoOrderedRice
    Natalie (@WhoOrderedRice) reported from Kingston upon Thames, England

    @urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬

  • mwantumba
    LEBOISNOIR (@mwantumba) reported from Wandsworth, England

    Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤

  • Vinnyd82
    Vinny Davidson (@Vinnyd82) reported from Kingston upon Thames, England

    @virginmedia Is there a particular issue with you call centre today? I have been cut off twice today, on hold for cumulative 3 hours, your instant messenger doesn’t respond and your text message service doesn’t reply. Is there anyway to actually get in touch

  • fabparra
    fabiano (@fabparra) reported from Brentford, England

    @LifeInKilburn My karma at moment is a bad service and a horrible customer service experience from #virginmedia 8 days without internet or staff signals

  • fabparra
    fabiano (@fabparra) reported from Brentford, England

    @virginmedia Hey @virginmedia Here i go again Tks for the new hub, the same model as the old one. The HUB was delivered to me but no technician to check the problem and no signal yet. I didn’t have broadband for 4 days, then it came back for 1 and today off again.only. Sorry @LifeInKilburn

  • KBaitup
    Karen (@KBaitup) reported from Kingston upon Thames, England

    @virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • max_sherburne
    max (@max_sherburne) reported

    @virginmedia why is your customer service so bad? I've tried to become a customer of yours 3 times over the last week, I've not been called back 3 times, I've been told incorrect information and I can't even get your self installation package delivered anywhere but my new flat!?

  • deanspread
    Deano (@deanspread) reported

    @virginmedia A week of internet working then not working then working. Absolute shambles

  • Nagcra
    craig nagle (@Nagcra) reported

    @virginmedia Hi having problems with manifest again. Tried to watch season 3 episode 12. Get an error message saying unavailable error code 602. Tried restarting box and no change

  • norf_93
    Nina (@norf_93) reported

    Really wish I read up on virgin media before I switched to them, there is nothing worse than ****** WiFi and pretty sure virgin is the worst 😞 #virginmedia

  • SheyxAhmed
    Sheikh Ahmed (@SheyxAhmed) reported

    @virginmedia Any chance your mobile roaming services are down? No 4G :(

  • MikethaManc
    MikethaManc (@MikethaManc) reported

    @virginmedia ******* joke that you pay £30 per month for internet where you can’t have more than two devices downloading at the same time W/o the ping being **** #wankinternet

  • Carolin20726369
    Caroline Evans (@Carolin20726369) reported

    @virginmedia about time you got your complaints process sorted absolutely appalling customer services 🤬🤬

  • Higgy__Smalls
    Higgy Smalls (@Higgy__Smalls) reported

    @virginmedia I am having a lot of trouble with my broadband connection, can you please tell me if there is an issue in my area and, if so, when it will be fixed? I rely on it for work.

  • Whitbyf
    Fraser Whitby (@Whitbyf) reported

    @virginmedia Yes, but it’s still saying no service. So now without a phone.

  • officialbobzta
    BOBBY W (@officialbobzta) reported

    @virginmedia I need to cancel