Virgin Media outages and service status in Sunbury-on-Thames, England
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- Virgin Media generated 5 outage signals in the last 24 hours around Sunbury-on-Thames, including 5 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received May 8, 11:05 PM GMT+1.
- Internet (63%)
- Total Blackout (14%)
- Wi-fi (10%)
- E-mail (6%)
- TV (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Mitcham, Southall, Richmond, Hounslow, Wandsworth, Woking, Greenford, Northolt, Leatherhead, Laleham, Weybridge, Brentford, and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 8 hours ago |
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Internet | 10 hours ago |
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Wi-fi | 15 hours ago |
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Total Blackout | 16 hours ago |
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Internet | 17 hours ago |
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Internet | 2 days ago |
Nearby cities with recent reports
18 recent signals
7 recent signals
3 recent signals
2 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Dr Mantis Toboggan M.D. 🏴 🇪🇺 (@DazzlingHamster) reported from Merton, England@virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs
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Mike Fuller (@ninepine) reported from Banstead, England@YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.
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Matt Gardner (@FuzzyPixels) reported from Slough, EnglandNot gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑
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Dr Mantis Toboggan M.D. 🏴 🇪🇺 (@DazzlingHamster) reported from Merton, England@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
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Ravin 🇹🇹🇬🇧 (@ravinrr80) reported from Merton, EnglandHey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.
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💋unknown💋 (@unknown45523435) reported from Hillingdon, EnglandVirgin media down all over it seems… need #Internet what’s wrong with you @virginmedia
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Stephen Champion (@Champs707007) reported from Wandsworth, EnglandReally losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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Tom Vincent (@TomboBrewster) reported from Egham, EnglandNot a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.
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Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported from Worcester Park, England@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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Geoff Rogers (@GeoffRogersEU) reported from Hersham, England@virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…
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Stuart the Copywriter (@StuartTarn) reported from Spelthorne District, EnglandA combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.
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Jason Hier (@jasonhier) reported from Ealing, England@virginmedia Is service in London W13 working?
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DJ MRT (@DJMRT) reported from Sutton, EnglandIt would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Robert Hallam (@Robertfhallam) reported from Spelthorne District, England@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
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maureen robert (@morish1) reported from Hillingdon, England@virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AS05 (@randeree_a) reported@virginmedia I’m having intermittent broadband connection and your customer service says there’s a 221 minute waiting time! Can you help?
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Oisín (@Usheen1) reported@adrianweckler The question is will their router support modem mode? Virgin media hub 5x is a dud
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TJKEY (@kytmlm) reported@cee4cat Don’t need internet, good thing really cos @virginmedia is down again this morning
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Samina Masood (@Samina_masood3) reported@virginmedia Thanks for responding but there is no sense of urgency in that message ‘respond as soon as possible’ & ‘resolve issue as quick as possible’; have you read the T&Cs & your legal obligations?
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theo Johnson ⸆⸉ (@theojamesjohno) reported@virginmedia wanna sort ur **** out? wifi it’s constantly down it’s a joke been off for 4 days now
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CaperZz (@zZrepaC) reportedWhat ******** is going on with virgin media! Cant ring, cant chat on webchat, cant speak via whatsapp, cant acess the app, paid my bill ages ago an still the services are not back on! An not 1 ******* thing on socials about a issue @virginmedia
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Chris Hobbs (@obbsie) reported@AEthelswin @virginmedia Ah. Thanks. Trying to speak to customer service. Been three hours now.
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0x00000 (@cryptocyphereth) reported@tvrski @virginmedia Yeah. After disconnecting with their human support, I switched to another browser. This time, their web deal page worked, but the price was 50p higher per month than the one i initially seen. Still, it was significantly better than the offer the human agent gave me, so I just went ahead with the renewal.
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Rab A (@Rab75A) reported@virginmedia is there a outage in KA3 area of Kilmarnock
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Nick68 (@nickholding01) reported@virginmedia Trying to help my neighbour. She got message saying needs to upgrade to 360 by June but when we follow instructions to go to apps and games there is no 'upgrade' option