Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sunbury-on-Thames, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kingston upon Thames, Brent, Camden Town, Slough, Paddington, Walton-on-Thames, Hampstead, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Wi-fi | 4 hours ago |
|
Hammersmith
|
Internet | 10 hours ago |
|
Hammersmith
|
Wi-fi | 12 hours ago |
|
Hammersmith
|
Total Blackout | 12 hours ago |
|
Hammersmith
|
Internet | 18 hours ago |
|
Kingston upon Thames
|
Internet | 19 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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William Hawkins (@w_hawkins) reported from Camden Town, England@virginmedia Thank you. Phone customer services picked up straight away. It’s an area wide network issue which is being looked into, still out though.
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Emma Reay (@emmyreay) reported from Ealing, England@virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?
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mags (@margarethines1) reported from Kensington, England@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
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MarkusOreillius (@FrTedCrilly) reported from Old Windsor, England@virginmedia Service issues would not affect the box or lack of hd
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Olga (@olgabudimir) reported from Wandsworth, England@virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?
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Now Hear This (@NowHearThisUK) reported from Camden Town, Englandafter 6 mths @virginmedia have found the fault causing my router going offline. i have suffered countless calls, 4 engineers, often 5 times a day outage and customer service suggest i just end the contract. my request for 1 month discount is unreasonable apparently. #valued
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reme campos (@remecampos) reported from Kensington, England@virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?
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André Camacho (@afcamachos) reported from Camden Town, England@virginmedia absolutely unacceptable what has been happening for the past 4 days in the North West London area. In times where so many people DEPEND on having a decent broadband to work from home, your service has been appalling. Customer service non existent it seems as well...
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MarkusOreillius (@FrTedCrilly) reported from Old Windsor, England@virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!
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Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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William Hawkins (@w_hawkins) reported from Camden Town, England@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon.
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Miranda López (@MiriLopezMusic) reported from Wandsworth, England@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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Little Yellow Duck (@Littleyellowduc) reported from Esher, England@virginmedia Any known problems in the KT7 area?
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Rebecca Stewart (@rebeccastewartx) reported from Camden Town, England@virginmedia broadband, phone and TV all down in N7 area. Any updates?
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Natalia🇮🇹🇬🇧 (@nut_ge) reported from Camden Town, EnglandGuess what?!Not a surprise: #virginmediadown @virginmedia I’m having issue with broadband in London NW5. Can someone fix the issue. Thanks
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William Hawkins (@w_hawkins) reported from Camden Town, England@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon
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William Hawkins (@w_hawkins) reported from Camden Town, EnglandMorning @virginmedia no service in NW5 this morning. All is fine according to your service tracker but Virgin hub keeps cycling around unable to find your network. What’s up? Help.
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Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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mags (@margarethines1) reported from Kensington, England@virginmedia why’s you automated payment system not working!!!! 😡
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MarkusOreillius (@FrTedCrilly) reported from Old Windsor, England@virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adora Leigh (@AdoraLeighTTV) reported@virginmedia I've spoken with a customer support assistant and they've told me the internet should be back by 8pm. It's now 8:48pm and nothing. I've tried just about everything. Care to explain why it's not working?
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TheHoodedGengar (@TheHoodedGengar) reported@virginmedia Posted over there, doubtful to get further help as there seems to be no fix for this issue that's been going on for a long time. But we'll see
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Bill Butcher (@wcbutcher) reportedAt 20:04 I discovered a problem with my BT tv system so I contacted @Bt_uk on 151. A man named Chris talked me through it and by 20:15 I was up and running again. Now I know why I came away from @virginmedia
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Hannah Robinson (@Haanaahx) reported@virginmedia WHY am I paying you so much money when the wifi in my own house doesn’t even reach the bathroom & is currently down yet AGAIN? 😭
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JT (@Coretexiphan) reported@PyrionFlax @virginmedia Anyone in your neighborhood group have the issue? May be just a dodgy router?
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Des Brennan (@DesBrennan8) reported@virginmedia What is the catastrophic communication issue with your customer services team…??
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Mr H (@g_hamilton10) reportedAnother day, another issue with @virginmedia broadband. I have to put up with dropouts and slow speeds constantly but I’ve now had about 3 hours of flashing green lights and absolutely no internet 😡
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Matt Rogers (@mattrogers9) reported@vmbusiness your network has become really unstable this week multiple outages it’s getting ridiculous at this rate city fibre is becoming very appealing
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alexia 𓄹𓈒 (@jordynobbs) reportedvirgin media is crap all year round but jesus christ in summer might as well just count the ants on my doorstep it'll be more useful
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Archana Laver (@ArchLaver) reported@virginmedia No. You’re saying network fault but neighbour’s is working perfectly. We need an ENGINEER asap. I can’t work, kids are going stir crazy and I am too. Pls send help - those I’ve spoken to, useless. Not happy at all. Advise.