Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 02/20/2026 14:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Southall, Wembley, Sutton, Hounslow, Paddington, Leatherhead, Hayes, Guildford, Hampstead, Slough, Camden Town, Woking and Richmond.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Wi-fi
United KingdomLondon TV
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • Margare7a Margareta Dovgal (@Margare7a) reported from Hammersmith, England

    Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

  • danslee Dan Slee (@danslee) reported from Camden Town, England

    Several hours on and I'm still wincing at the frustrating incompetence of @virginmedia's customer services. I'm trying to go. The only way is by phone. But they cut me off after an hour largely on hold. #FreeDan.

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.

  • jackjfaulkner Jack Faulkner (@jackjfaulkner) reported from Hounslow, England

    @virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a

  • Messy_BB Mercedes BB (@Messy_BB) reported from Camden Town, England

    @virginmedia Hi - your technician came and fixed the internet, but broke our phone line (: 👏🏼 help please

  • BenAlderweireld Mate Parlov (@BenAlderweireld) reported from London, England

    @virginmedia omds can you sort out your ‘service’

  • mgrazia_baf sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported from London, England

    In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

  • soniagrosvenor1 soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, England

    Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!

  • _Rafi93 Rafi (@_Rafi93) reported from Camden Town, England

    @virginmedia No change after rebooting both boxes (v6/hub). Nothing on the service status page. I’ve been through all of this before and was explicitly told if it happened again the cables would have to be re fitted

  • JCunninghamUK Jordan Cunningham (@JCunninghamUK) reported from London, England

    @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

  • richie_b_80 Richie Berryman (@richie_b_80) reported from Richmond, England

    @virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave

  • BronBron283 Bronwyn MacDonald (@BronBron283) reported from Merton, England

    @virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue

  • _Rafi93 Rafi (@_Rafi93) reported from Camden Town, England

    @virginmedia I need an engineer to come back to my house, possibly to rewire everything as my tv service doesn’t work properly. The previous one got everything working again recently but said it might break again and if it does we would need to replace the cables coming from outside

  • TobiWanDOTA Toby Dawson (@TobiWanDOTA) reported from Camden Town, England

    Get a message from @virginmedia telling me they are raising my monthly cost to pay so they can offer a better service.....internet is down once again... Finally going to look for ANY other options cause I have had enough!!!

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!

  • trickyvondickie Tricky (@trickyvondickie) reported from Kensington, England

    @virginmedia trying your text service now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ruth21ski Ruth Burns-price (@Ruth21ski) reported

    @virginmedia So blockage was done yesterday morning, snuck in when I had gone to work and husband worked with the very slow dongle. So now eagerly looking out to see if the cable pull guys come and hope and prey that they manage to do cable and that there isn't another blockage further up.

  • rock_dodd Rock Dodd (@rock_dodd) reported

    @virginmedia FINALLY got through to someone helpful who admitted the issue is at your end not ours, after repeatedly being told it was nothing to do with you. Meanwhile, having to WFH, I have lost half a day. I'd thoroughly recommend nobody every uses @Virginmedia

  • marieParlant MAR PAR (@marieParlant) reported

    @virginmedia Issue with wifi - went down for 48 hours last week, earliest a technician could visit was today. The wifi had come back on so no need for him to visit, however, we signed up to have tv services installed and was told the technician could do this instead…

  • KieranHewitt11 PapaDredd (@KieranHewitt11) reported

    @virginmedia 1/2 Upgraded to 1GB in August, running on dial-up speeds as current infrastructure didn't support it. Been waiting almost 5 months to get what i'm paying for. Can't stream, play games online or anything of the sort. Pre-Pull team finally sorted out externally after getting

  • iulivv Adochitei Iulia (@iulivv) reported

    @virginmedia It was NOT an early disconnection fee. My contract was ending. And to get a good deal (a price that I would be able to pay) the CS agent suggested to end this service.

  • LeedsMoneyBuddy Money Buddies (@LeedsMoneyBuddy) reported

    @virginmedia Happily! We have fully qualified MaPS funded debt advisers, helping vulnerable people in debt resolve their problems. Your staff refuse to engage with us or accept anything from us, unless we have Power of Attorney for them! Why? Why block people trying to reach an agreement?

  • HamishBarclay_ Hamish (@HamishBarclay_) reported

    @virginmedia I’m afraid I would have to get back to you on that one. But it’s unlikely we are going to give it another try as its been far too many issues and false hope and let down. I can speak to her when i next see her if she thinks otherwise but it’s unlikely

  • seansauzee Sean Allan 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇳🇬 🇵🇸 (@seansauzee) reported

    @virginmedia You seem tae have an outage in EH8 7QT Is this a general one. Got an ETA on fixing it?

  • dpwax David (@dpwax) reported

    @virginmedia It says no issues! But on another screen it says there are issues

  • iulivv Adochitei Iulia (@iulivv) reported

    @virginmedia How to give notice when I was unable to reach you guys! You are unbelievable. Just finding excuses at every step but not finding ways to actually help.