Virgin Media

Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunbury-on-Thames, Surrey, England 01/30/2026 22:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hampstead, Coulsdon, Kensington, Wembley, Southall, Northolt, Camden Town, Paddington, Hounslow, West Molesey, Slough, Ealing, Fulham and Leatherhead.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHampstead Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • AdiStaempfli Adi Staempfli (@AdiStaempfli) reported from London, England

    After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia why is the connection for Wi-fi so bad in the #Mertonarea at the moment. Seems we are paying for a non service again.

  • vince01181 vince0118 (@vince01181) reported from Ealing, England

    @virginmedia I’ve paid £15.99 for this movie and it’s been nothing but glitchy. Can’t watch it and almost mockingly, a message has come up saying “you are currently experiencing network issues with this show”! I’m getting average download speeds of 400mbps!!

  • mariorgi Spooky Mazza 👻 (@mariorgi) reported from Hounslow, England

    @virginmedia #VirginBroadband again no service. I wish I could leave #virgin. No broadband and it will be down all evening.

  • stupotpot stupotpot 🏳️‍🌈🌹🏃🏻‍♂️ (@stupotpot) reported from Spelthorne District, England

    @virginmedia apparently there are no issues in my area…my lack of broadband (after 2 restarts) suggests otherwise.

  • FoodwiseWomen Foodwise Woman (@FoodwiseWomen) reported from Kensington, England

    I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱

  • AdiStaempfli Adi Staempfli (@AdiStaempfli) reported from London, England

    @virginmedia Rather loose a long-standing customer then?

  • ItsKatieC0mpt0n 凱蒂 (@ItsKatieC0mpt0n) reported from Epsom and Ewell District, England

    @virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service

  • Marshall5Sharon shoegal (@Marshall5Sharon) reported from Kensington, England

    @virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

  • Levellers66 Johno (@Levellers66) reported from Spelthorne District, England

    @virginmedia 42 days without TV so talking to cancellations as VM aren't even offering to try and fix the problem before 20th Nov. Leaving after nearly 10 years. Feels like a good win for VM, clock stops on compensation, penalised as under contract and you don't have to fix the problem 😒

  • gedweston Ged Weston (@gedweston) reported from Richings Park, England

    0800 052 1251 calls from @virginmedia bordering on harassment. Tried to upgrade my package and they refuse to email details yet keep calling. The worst customer service! @SkyUK

  • phillipsc Fr Chris Phillips SSC (@phillipsc) reported from Brentford, England

    Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

  • jgraha14 Jen Daly (@jgraha14) reported from Ealing, England

    @virginmedia we had an outage yesterday that you advised was fixed at around 2pm, but it isn't! Your service status says there is no longer an issue, but we're only getting broadband for about 5 minutes every few hours so there's definitely a problem. How do we report this?

  • Marshall5Sharon shoegal (@Marshall5Sharon) reported from Kensington, England

    No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬

  • timlardner Timbo (@timlardner) reported from Camden Town, England

    @virginmedia your wifi has been broken at Elephant & Castle tube station for more than 2 weeks. Maybe get someone to look into it?

  • markandall Mark O'Brien (@markandall) reported from London, England

    @virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?

  • sevki Sevki 💉 💉🎉 (@sevki) reported from Camden Town, England

    @virginmedia I’m not hopeful. You have given a 10day lead time for a fix. It’s been 6 days and my connection is still unusable. I just had to switch to 5g again. I genuinely don’t get what could possibly cause a 10 day lead time. 10 days without internet when I still have to wfh

  • pharmr5 Diviyesh Shah (@pharmr5) reported from Brentford, England

    @virginmedia Please tell me why I am paying for M100 broadband but lucky to get M1 some times. Never have we got more then M30. For the last 1 1/2 years it been crap

  • ClarisaRakosArt Clarisa Rakos Art (@ClarisaRakosArt) reported from Richmond, England

    @virginmedia Internet again down???? Is this a joke? We are paying for a service that doesn’t work!!!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ally_bee92 Ali (@Ally_bee92) reported

    @virginmedia Can’t connect anything to our internet other than 2 phones. Tried resetting, leaving turned off. No issues in the area and cables all fine. Can’t get past the “run a test” bit on the website. Please can we just get someone out to look at it?

  • Dylan93053349 Dylan (@Dylan93053349) reported

    @virginmedia Awful service do not enter a contract with them unless they can guarantee you broadband service as they work that bit out afterwards. waiting since August 2020 for my own line , instead I have some cowboy engineering which splits my neighbours supply 👎 and dosent !

  • Dylan93053349 Dylan (@Dylan93053349) reported

    @virginmedia awful service by virgin media , connected a euphemism for bodged my broadband with the neighbours line for the 2nd time , now it dosent work , 45 mins on the phone to customer (no)service , wfh impossible

  • Matt31549095 Matt (@Matt31549095) reported

    @virginmedia @IanMarsdenGB This tweet is completely incorrect. The price rise applies to all contracts unless you are a vulnerable person, irrespective of whether you are in a fixed term deal. This tweet is horribly misleading and just incorrect, the price hike was bad enough…

  • LynnFreyaG Lynn FG (@LynnFreyaG) reported

    @virginmedia No help whatsoever, he gave me a number to ring Yodel and that’s not working

  • steviekes74 steve kesterton (@steviekes74) reported

    @virginmedia Is the Help page on your website not working deliberately @virginmedia?

  • mot_leave mot leave (@mot_leave) reported

    @virginmedia That is completely untrue and the matter of subtitles are within your control. I'll not accept that and I will continue to make an issue of it on twitter. You fail on every front in the subtitle area, no programmes are s/titled on Virgin Three, unacceptable AR

  • ChristinaB216 ChristinaB 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ChristinaB216) reported

    @virginmedia Your retentions team have now cut me off. I’m being perfectly pleasant and polite on the phone but I’m starting to get REALLY pissed now. So unprofessional and just downright rude.

  • emcornell4 emily cornell (@emcornell4) reported

    @virginmedia when are you going to fix the service in Colchester? You seem to have continuous problems!

  • ItsClareBitches ✿.。:.* 𝒞𝓁𝒶𝓇𝑒 *.:。.✿ (@ItsClareBitches) reported

    @virginmedia Omg I’ve tried that! I told you this, I was on hold an hour and it cuts off. The service is disgusting I’m going to look for another provider idc if I have a contract!