Virgin Media outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Virgin Media outage reports came from the following cities: Southall, Hammersmith, Northolt, Hounslow, Uxbridge, Greenford, Addlestone, Brentford, Slough, Windsor, Chertsey, Wandsworth, Sutton, Mitcham, and Isleworth.

City	Problem Type	Report Time
Southall	Internet	2 hours ago
Hammersmith	Internet	6 hours ago
Hammersmith	Wi-fi	8 hours ago
Hammersmith	Internet	10 hours ago
Hammersmith	Internet	14 hours ago
Hammersmith	Internet	14 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 10 minutes ago from Hounslow, England

  Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?

• 
  SusannJerry (@MrsJerryTweets) reported 13 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Deano (@Deano1969) reported 16 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Patrick Smith (@P4TTL) reported 20 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Alyson Leitch (@Geordiesbird) reported 21 minutes ago from Woking, England

  @virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please

• 
  Stephen Champion (@Champs707007) reported 22 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  mara penzo (@magma62) reported 26 minutes ago from Brentford, England

  @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

• 
  Ravinder Judge (@judge_ravinder) reported 27 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

• 
  Rana Rahman (@ranaraptor) reported 28 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  Mike Fuller (@ninepine) reported 29 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 30 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Francesco Marchet (@MarchetF) reported 33 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Jeff Brown (@fadermonkeyking) reported 34 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Marta (@itsmartamoya) reported 41 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Tinders (@safctinders) reported 46 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  jeanne smith (@jeannesmith1) reported 47 minutes ago from Hillingdon, England

  @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 50 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Andrew Wood (@andrewlwood) reported 57 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  Shasa Colson (@THE_COLSON) reported 59 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Tim Hole (@TimHole) reported 60 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dawnieC (@CorkinDawn) reported 7 minutes ago

  @virginmedia Plus convenient for you to get out of the compensation clause, restoring it for a few hours. The latest update showing is fix by 5 August at 16:08, so another whole day without internet. Is this a new fault or the last one not fixed properly?

• 
  Scotty B. 🏳️‍🌈🇬🇧 (@Scottbraduk) reported 8 minutes ago

  @virginmedia It’s a disgrace I have been trying to get a refund from my account for near 2 months now and it still has not been sent. 9 phone calls an email from a manager to guarantee it would be sent back and 7 chats all recorded. Think is a complaint to ofcom now !!

• 
  Iain Sykes (@iainsykes2014) reported 11 minutes ago

  @virginmedia appalling service, since I logged a complaint over a week ago, no one has responded at all. I even messaged you via X and the conversation on your side has run dry.

• 
  Virgin Media News (@VirginMediaNews) reported 13 minutes ago

  A man in his 20s has been arrested in connection with a shooting at a house in Co Galway during the August bank holiday weekend. A man was taken to hospital with non-life-threatening injuries after gunshots were reported at a residence in Dunlo, Ballinasloe on Monday 3rd August at around 3.15am.  Gardaí are appealing to anyone who was in the Cúlán Eiscir Riada area between 2.30am and 4am, and who may have witnessed the incident or has camera footage, to come forward. More on Virgin Media PLAY.

• 
  Ravi Pal (@ravipal1214) reported 14 minutes ago

  @virginmedia This was supposed to be an escalation, which turned out to be another utter waste of time. The team handling social doesn’t even check basics/fundamentals (like there is already a WiFi pod issued that doesn’t work) and in the end – outcome nothing – you have already logged a complaint therefore wait – you as a customer are not important to us, your situation doesn’t matter. I wonder if there was another choice of good broadband in this area why would anyone ever go with @Virgin.

• 
  Mike d (@miked36) reported 14 minutes ago

  Internet gone down in nailsea bristol. Can't watch anything @virginmedia

• 
  Joe Duley American voiceover person (@Americanvoiceo1) reported 17 minutes ago

  @virginmedia @virginmedia AGAIN! All services-completely out! No explanation (although app says 'everything is fine') It's deceitful info. No BB OR phone. CANNOT ring customer service-at all. Now my life's mission is to escalate w/ CISAS because it's costing me financially/professionally. SMH

• 
  Paul Wingrove (@paul_wingrove) reported 18 minutes ago

  @EDFofficiel Customer support at EDF UK shows a level of incompetence which is worse than Virgin Media, and God knows VM is utterly useless.

• 
  Carl Difford (@CarlDifford) reported 20 minutes ago

  Hey @virginmedia - work on your customer service training. Renewed my contract this morning, then a salesman rings me this afternoon trying to sell me an upgrade. When I told him I’d just sorted my package, he simply cut me off without a further word! Good day to you, too, sir.

• 
  Boost The Budget UK (@BTBUKCOMP) reported 21 minutes ago

  @virginmedia I can’t get into my account or get help in anyway please advise