Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Redhill, Hammersmith, Southall, Paddington, Guildford, Ashtead, Camden Town, Staines, Wembley, Merton, Kensington, Sutton, Kingston upon Thames and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Redhill |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Nicole 💛
(@nblackman91) reported
from
Slough, England
@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia There’s no problems on my area
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Damien Gorson
(@DamienGJPG) reported
from
Wandsworth, England
@IJohnson_TNF @virginmedia @virginmedia same here fibre Internet area 21 down since 5.15pm. Keyworker attempting to work from home but virgin making it awfully difficult in the last 3 weeks.
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia My internet it’s still down and I haven’t got any response...
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@virginmedia NW1 7PX broadband network is down
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia I have yet to receive a reply! Can you update me on the outage in #SW20
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I’ve done everything,still not working
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Russ
(@rusblake) reported
from
Hillingdon, England
With all the no’s I don’t think you need a website check to tell you there’s a problem. It’s the whole of the uk. Since lockdown started I new Virgin Media would let us down I’ve been grateful they lasted this long....
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Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
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Harry Gillmore
(@HarryGillmore) reported
from
London, England
Bastards 😡🤬😡🤬 nothing but problems the last few months @virginmedia sort it out!!
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Rabzzz
(@rabzzz_) reported
from
Merton, England
@virginmedia fix your stupid internet kmt
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Paul Saunders
(@PSaundersCFC) reported
from
Epsom and Ewell District, England
@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I run the tests and everything but my internet is still down
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
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Ricky Tanner
(@ImmortalTanz) reported
from
Epsom and Ewell District, England
@virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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K2 APY
(@jasonpwalk) reported
@virginmedia Same here John .. Our bill would have been £91 a month come 1st March when a new customers would have been £38. The service has always been superb but that’s a huge variance in price.
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Radhika
(@Radz76) reported
@virginmedia I am appalled at the quality of internet/customer service you provide. I’ve been roped into a 24m contract, have the worst internet speed, despite their technician recommending and me spending £120 on boosters around the house! £200+ early termination fee is a joke!
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Steve Holt
(@SteveHolt_) reported
@virginmedia your customer service is absolutely appalling. Over two hours waiting to talk to someone and just fobbed off on hold.
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Tom Cave
(@Caveyy01) reported
@virginmedia sort your **** internet out i beg can never get through on the phone to talk to someone and ive been having issues for like a week now
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Ivan Conte
(@ivancontext) reported
@virginmedia I haven’t had internet for 2 days and spent 30 min each call listening to your shity music instead of getting help. Your customer support is disgraceful #virginmedia
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Dan
(@Dan45609939) reported
@virginmedia It doesn't work
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Cristiana Costa
(@CRISTIA41583607) reported
@virginmedia Interesting... 2 people I've spoken to in your customer service team appear to think that this can be done by email, however needs special permission (unclear from whom), which has now been requested, twice, one of them, today! Are you tell me that is not actually possible?!
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Sam Flinders
(@FlindersSam) reported
@virginmedia And over 12% as well!! How many people will be getting that sort of increase in their pay packets this year do you think?!?! Insensitive and poor timing.
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Cristiana Costa
(@CRISTIA41583607) reported
@virginmedia All started 10days ago. My big issue is that the 30days cancellation notice will not start until I am able to gain access to the account, which I can't do without the security code. I still don't have the code, 10days later my initial call.
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Beatie Edney 💙(freelancer)
(@beatieedney) reported
@LeeWestwick @virginmedia Lee it’s been terrible hasn’t it I pay £75 a month for this ****!