Virgin Media Outage Report in Sunbury-on-Thames, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Richmond, Paddington, Wembley, Woking, Hammersmith, Northolt, Hampstead, Redhill, Mitcham, Hounslow, Wandsworth, Hayes, Egham and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Richmond |
Internet | |
| London |
Internet | |
| Paddington |
Internet | |
| Wembley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia So what exactly is the issue? Details not platitudes please.
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
@virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check
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Paul
(@paulpavli) reported
from
Farnham Royal, England
@virginmedia The call never ended, they hung up…… Maybe you could give me a number to call and speak to someone, very hard to find one online that doesn’t require multiple guesses on which number to press
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Dom
(@Smudg13_) reported
from
Merton, England
@virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.
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Sevki 💉 💉🎉
(@sevki) reported
from
Camden Town, England
@virginmedia I’m not hopeful. You have given a 10day lead time for a fix. It’s been 6 days and my connection is still unusable. I just had to switch to 5g again. I genuinely don’t get what could possibly cause a 10 day lead time. 10 days without internet when I still have to wfh
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Paul
(@paulpavli) reported
from
Farnham Royal, England
@virginmedia your call assistant just hung up on me when I wanted to escalate a complaint. My complaint, I’ve been waiting 4 months for an answer / install of fibre at a new address. I guess I’ve only been a customer for circa 15 years so not that important really
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vince0118
(@vince01181) reported
from
Ealing, England
@virginmedia I’ve paid £15.99 for this movie and it’s been nothing but glitchy. Can’t watch it and almost mockingly, a message has come up saying “you are currently experiencing network issues with this show”! I’m getting average download speeds of 400mbps!!
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
@virginmedia Rather loose a long-standing customer then?
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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Clarisa Rakos Art
(@ClarisaRakosArt) reported
from
Richmond, England
@virginmedia Internet again down???? Is this a joke? We are paying for a service that doesn’t work!!!!!!
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Johno
(@Levellers66) reported
from
Spelthorne District, England
@virginmedia 42 days without TV so talking to cancellations as VM aren't even offering to try and fix the problem before 20th Nov. Leaving after nearly 10 years. Feels like a good win for VM, clock stops on compensation, penalised as under contract and you don't have to fix the problem 😒
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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stupotpot 🏳️🌈🌹🏃🏻♂️
(@stupotpot) reported
from
Spelthorne District, England
@virginmedia apparently there are no issues in my area…my lack of broadband (after 2 restarts) suggests otherwise.
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
Anybody elses #virginmedia TV down?
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Foodwise Woman
(@FoodwiseWomen) reported
from
Kensington, England
I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!
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Tina Lee
(@tinalee5806) reported
from
Hounslow, England
@CliveR39 @virginmedia What caused this horrid thing to happen
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sleeepwaalker
(@sleeepwaalker1) reported
@virginmedia are a joke of a company - Three complaints I’ve raised (yet they never opened one) because they haven’t done what they promised - impacting my credit rating
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I_am_GMG2
(@GMG2FXTrader) reported
@virginmedia They said they could not make sense of it. I have a cancellation on 23rd August and a new package on 24th. CS saying new order not put through, speak to retentions. Retentions said he was confused. Nobody can help me.
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Neelam Patel
(@neelampatel80) reported
@virginmedia No point!!. Would be good to speak to a UK person I spoke to Pre-install team, pre-enablement team,customer service even billings. You just go round in circles to no avail and I have to put phone down for my own mental status wellbeing.Spending 90+ mins on the phone isn’t nice.
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Craig Ewing
(@craigewing1983) reported
@virginmedia This was sent to the wrong address as the address was not updated. We there told it would be updated and sent it never happened. We phoned up again to hear it had been reissued to the previous address again.. we were assure it would be resent within 14 days its now been 3 weeks
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Dan Page
(@DPage1992) reported
@virginmedia Hey, it seems to be the case while I'm at work and it's only been this week. My colleague (also on virgin) is having the same issues (he listens to the radio on his phone and it keeps cutting out). My texts and calls are absolutely fine, it just seems to be 1/2
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Raz Koller ☮️
(@RazKoller) reported
@virginmedia Wow. Ok, first of all there's a difference between "fault free service" and outages a few times a week every single week. (as documented in my pics) Also, have you even read my threat? I started off by raising a complaint and it was ignored. You know the definition of insanity?
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Jim Doran
(@jai_dee) reported
Just had one of those fake @virginmedia spoof telephone callers tell me to “**** off.” How rude. I didn’t even get enough time to play with him. I really should just unplug my landline anyway.
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SpudPieSte(vens)
(@GogoplataFTW) reported
@virginmedia Yeah 100% , it's been fine for the last 15 years I've been with Virgin, but I renewed my deal after it expired and it went crap overnight , I don't get it
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Jono Bradley
(@WidowgastsM9) reported
@virginmedia Your retentions team have offered me even MORE expensive deals than the guy on Live Chat managed? Got to assume you're just expecting every renewal customer to cancel, because to offer a retention deal at £40 MORE per month than you can give to a new customer is just insane.
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Cherstyn Hurley
(@chersvacca) reported
@virginmedia this service is appalling. Wi-Fi broadband zilch and slow when it does work for about 5 minutes. Making work from home totally miserable and not worth the money I am paying. Want to leave and take my business elsewhere