Virgin Media Outage Report in Sudbury, Greater London, England
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The latest reports from users having issues in Sudbury come from postal codes HA0.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sudbury, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, Hammersmith, London, Enfield Town, Paddington, Hackney, Croydon, Southwark, Camden Town, Harringay, Barnet, City of Westminster, Slough, City of London and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Watford |
TV | |
| Hounslow |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| Enfield Town |
Total Blackout | |
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Actually it doesn’t help because. You guys are failing to read to comprehension.
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia This is not account specific data. There’s a Service outage in a large area. Updates on service areas such as mine e8 service area 15. Are not sensitive. Other utilities say there seems to be an outage in your area. Call or chat for detailed information.
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!
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H-Town
(@letsbhavinu) reported
from
Hackney, England
I should've known better than to extend my contract with @virginmedia so much service issues. Today it's no Internet, bet they'll say its my equipment #standardanswers
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Mitchell Feldman
(@feldmannews) reported
from
Bushey Heath, England
@virginmedia my broadband has been down since yesterday and I’ve subscribed to text alerts for updates. Ironically no updates received so I can only assume you need your network to work in order to send them! Come on Virgin, this is unacceptable service.
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Ashleigh Jade Loeb
(@MxAshleighLoeb) reported
from
Islington, England
So @virginmedia have said a broadband outage since last night will be fixed by 12:25, 17:00 now by 20:10! Very disappointed. Going to be paying extra for my mobile data to try to get some work done! #N4
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2
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Luke Archer
(@Luke_Arch3r) reported
from
Camden Town, England
Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2
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Geoff Speed
(@GeoffSp) reported
from
Ealing, England
@richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia @seraybot Yes I’ve run the service test three times last night and this morning before posting here and I’ve rebooted the router several times.
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
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Kieran Kunhya 🚀
(@kierank_) reported
from
Camberwell, England
@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
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Johanna
(@JohannaWhitaker) reported
from
Islington, England
@billy77483355 @virginmedia I have no issue with the nationality of the agent or where they are based.
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...
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William Pope
(@PopePower) reported
from
Harrow Weald, England
@virginmedia Still waiting for you to reconnect my internet after 8 days... Incredibly lax security - your team informed me that someone called you to set internet up with my address (mistakenly), and you then disconnected our account without warning or notice #wtf #lostearnings
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia Yes, I did. I said that in both my posts. Three times even before and after I rebooted my router. Other people in postcodes near me are reporting the same problem. It reports back that all is well. But there’s no connection to the internet.
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia no internet connection since 10pm last night. Router rebooted multiple times. Service test run 3 times no fault found. Area reference 15 east London.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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clairebear
(@clairebear2810) reported
@VirginMediaIE @virginmedia I wanted to try get them plans I taught you could add family to your account? And change payment method , I've just never been able to get into my account
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Robb1112 🇪🇺 💙💜💖
(@Robb1112) reported
@Topicaltim @virginmedia Damn, was hoping for some sort of reverse Schroedingers Complaint type thing
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alan cook
(@athleteal) reported
Virgin Media, you cant report a fault because they are busy, you can't speak to them via what's app because their Bot is appalling and send you around in circles. How can I complain or cancel my service if I can't get in touch? They are clearly Virgins at customer care.
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Pealos 🇬🇧
(@_Pealos) reported
@virginmedia I'm not looking for you to resolve this on Twitter. I'm still waiting on WhatsApp for a response yet I can talk to you freely on here. It's obvious your public image is more important than your actual customer service.
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Dave N
(@DAIWAIGIBBS) reported
@virginmedia I can't talk to someone from Virgin Media about my options, so I just want to discuss leaving. Your customer service is awful, your WiFi is awful (buying a 3rd party wireless access solution is not a solution), and you expect more money for this.
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Dan Williams
(@danrwilliams82) reported
@virginmedia moved house recently and asked what u could do for us as an existing customer-my only stipulations were I didn’t want to lose the kids channels we already had and to add sports. Our tv has just been connected and discovered the kids channels are missing. Can you fix?
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Anne Hathaway
(@anneinhope) reported
@teenyllama @richardosman Classic hold message from @virginmedia yesterday when my broadband went down,😬 telling me that I should go on their website for help...
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Scott
(@scott1986cox) reported
@virginmedia 24 hours so far on chat and still waiting for you to actually answer, I’ve had automatic messages asking if I still want to talk to someone. I just want to cancel this is joke!
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mar dea
(@MartindeakinMd) reported
@virginmedia Hello Im now with BT broadband but been unable to cancel vm as i keep getting cut off on the phone. Also tried writing to the Sunderland address but so far...no joy. I have arranged a bag to return the vm hub sending it back next week. How can i cancel :(
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john woods
(@johnwoo57049843) reported
@virginmedia can you actually speak to anyone without calling the shocking customer services call centre