Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/10/2026 07:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Kingston upon Thames, London, Hounslow, Burnham, Southall, Hampstead, Greenford, Paddington, Wembley, Wandsworth, Ealing, Kensington, Northolt, West Molesey and Slough.

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City Problem Type Report Time
United KingdomKingston upon Thames Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    @Paul_Tags @virginmedia There are consistent issues with Virgin Media going down in London SW11. It seems to happen on a weekly basis. I’ll definitely be changing provider.

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

  • moll_mccaffrey Molly-Kate McCaffrey (@moll_mccaffrey) reported from Wandsworth, England

    .@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!

  • trsaanderson Tracey Anderson (@trsaanderson) reported from Hillingdon, England

    @DarkLordCookie @virginmedia We are in the same situation, No Internet since Saturday and our estimate is also 7th September. We are UB7 9JX , near Heathrow. Looks like there are issues everywhere.

  • RickBeenham Richard Beenham (@RickBeenham) reported from Wandsworth, England

    Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!

  • trsaanderson Tracey Anderson (@trsaanderson) reported from Hillingdon, England

    @virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.

  • NeverGiveIn123 Lou (@NeverGiveIn123) reported from Hillingdon, England

    @SkyHelpTeam Sorry but who thought that this was practical??? I watch an episode then delete, what you are suggesting is way too much effort when the option was at the side. Log this as a formal complaint pls. SkyQ is so outdated compared to Virgin Media, roll my deal expiry! #sky

  • nhirani1 nH (@nhirani1) reported from Brentford, England

    @virginmedia Virgin broadband down in HA9 - can I get a DM pls? The customer experience for support is very bad.

  • richardpettet Richard Pettet (@richardpettet) reported from London, England

    @virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    @MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    Here we go yet again. Quelle surprise @virginmedia down in SW11 for the past few hours. Warning to anyone in South London, avoid them as your broadband provider. It truly is an awful service.

  • nlmo3954 nlmo3954 (@nlmo3954) reported from Slough, England

    @virginhelp @VMO2News @virginmedia Hope they will . Last time when I did complaint have exactly same issue . Hope it is the hub not the people 🙄

  • trsaanderson Tracey Anderson (@trsaanderson) reported from Hillingdon, England

    @virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.

  • ABSiddiki Abu Siddiki (@ABSiddiki) reported from London, England

    @virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)

  • Andrew_Goulding Andrew Goulding (@Andrew_Goulding) reported from Spelthorne District, England

    @virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service

  • andysaw Andy Saw (@andysaw) reported from Kingston upon Thames, England

    @virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!

  • Neilz1 🙌 N E I L 🙌 (@Neilz1) reported from Brentford, England

    @virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?

  • ganeshju Ganesh Uttam (@ganeshju) reported from Brentford, England

    @virginmedia Internet and Wifi is down

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia your service is down. Again. It’s been abyssal all day. I’m in SW11. #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LaPetiteJane Jane Foster (@LaPetiteJane) reported

    @virginmedia Any chance we are going to get TV service back in Blackpool? Lots of new programs on at Christmas and zero channels available. What exactly are we paying for at the moment?

  • AlanAudioMan Alan AB 🗣🎙 (@AlanAudioMan) reported

    @virginmedia @_RichEvans Hi - I'm also a new customer, no live TV on my set top box. Just found out I've got a Hub 4 when I'm paying for the Volt Gig1 and should have a Hub 5. What's going on Virgin Media? Terrible service.

  • Bruce94142897 Bruce (@Bruce94142897) reported

    @virginmedia Yes and saying should be fixed by 29th Not a chance am I missing sports over the Xmas cause if I do Use won't be getting 1 penny from me u can shove the service

  • pulhamfish Andrew (@pulhamfish) reported

    @virginmedia So far it’s just short of 18 hrs … And I’ve been told no compensation for the loss as virgin media TV can be viewed on “ other” platforms… that’s a poor excuse … quick enough to take the money .. but very reluctant to offer a solution.. apparently I can’t cancel my contract 😡

  • ElaineBateman15 Elaine Bateman (@ElaineBateman15) reported

    @virginmedia awful awful service

  • Diane6646 DiBi ツ (Diane) 💙 (@Diane6646) reported

    No virgin media tv channels since 4pm yesterday. Outage all over Blackpool and the updates keep changing times of when it'll be fixed. Now it's at 6pm today!? Had my bill too, what a joke! I wouldn't be bothered but Xmas is the only time there's stuff I want to watch. 😡

  • jorrobertson12 Jo Robertson (@jorrobertson12) reported

    @virginmedia Aye! Problem in area. Not new, not resolved. It's the business of @virginmedia to provide reliable services. Money taken, problems given

  • DannyLeeDawber Danny Lee Dawber  🏳️‍🌈 (@DannyLeeDawber) reported

    @virginmedia Well I hope it gets fixed as I've got stuff recording that's obviously gonna fail now I hope there's compensation for this cause its ridiculous

  • ElaineBateman15 Elaine Bateman (@ElaineBateman15) reported

    @virginmedia we have even offered to go to our local depot and pick a hub box up! I expect if we were new customers this would be sorted out. Look after your existing customer Virgin Media

  • jamespropmaker Jamespropmaker✂️ (@jamespropmaker) reported

    @Dadros3 @virginmedia Wow that's bad. Time to change me thinks.