Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Hounslow, Southall, Uxbridge, Greenford, Addlestone, Northolt, Brentford, Slough, Windsor, Chertsey, Wandsworth, Sutton, Isleworth, and Ealing.

City	Problem Type	Report Time
Hammersmith	Internet	7 hours ago
Hammersmith	Internet	9 hours ago
Hammersmith	Internet	9 hours ago
Hammersmith	Wi-fi	11 hours ago
Hammersmith	Internet	13 hours ago
Hounslow	Total Blackout	13 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Tim Hole (@TimHole) reported 15 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Raynes Park Lib Dems (@RPLibDems) reported 18 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 19 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 22 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Stuart the Copywriter (@StuartTarn) reported 25 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  itsnotOK (@itsnotO56763609) reported 25 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  Deano (@Deano1969) reported 38 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Kwame Gyamfi (@Kwame916) reported 39 minutes ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

• 
  Tom Vincent (@TomboBrewster) reported 44 minutes ago from Egham, England

  Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.

• 
  Stephen Champion (@Champs707007) reported 45 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  SusannJerry (@MrsJerryTweets) reported 46 minutes ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  Trevor (@TRSafcw) reported 46 minutes ago from Headley, England

  @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

• 
  Phil ******* (@SustyPhilC) reported 50 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Jeff Brown (@fadermonkeyking) reported 51 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Geoff Rogers (@GeoffRogersEU) reported 51 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 52 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 54 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  peter james wigley (@pjwigley) reported 56 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 56 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Ravinder Judge (@judge_ravinder) reported 58 minutes ago from Hounslow, England

  @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chef Paul (@ChefPaul41) reported 7 minutes ago

  Reckon we had better offerings on TV last week in our lodge ( caravan ) with Freeview than we do back home with virgin media. TV sucks.

• 
  Stephen Old #FBPE (@StephenOld) reported 10 minutes ago

  @thenorth4theeu @virginmedia I tried to change a few years ago but they made the process impossible. They sent me texts instead of emails and no other providers will deal with Virgin directly. They have just been fined for their poor customer service, I think. They don't even reach basic standards of decency

• 
  Alan Roberts (@AlanRob68902430) reported 11 minutes ago

  @virginmedia your not responding to messages again, ANTONE else having issues with. Virgin media add your comments and share, lets highlight how shite virgin media have become.

• 
  Vicky (@CityVicks) reported 14 minutes ago

  @virginmedia Hi @virginmedia it’s happened again, all devices wiped out. Wtf is going on

• 
  Chris Davis (@cdavo25) reported 18 minutes ago

  @virginmedia WORST Internet Provider iv ever had! Internet breaks takes nearly 2 weeks to fix it and within a week it broke again! And all you get back from customer care is no understanding and promises it will be fixed soon! Absolute joke of a company L

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 22 minutes ago

  @virginmedia That authentication issue is between the VM servers and Sky servers.

• 
  Craig (@SimmO73_) reported 24 minutes ago

  Has anyone got Virgin Media’s TV 360 service. Is it any good, as Virgin keeps pushing me to upgrade for free to this from the V6 boxes I have and I’m not sure. #virginmedia

• 
  Mark Oram (@markoram1) reported 25 minutes ago

  And goes on more broken promises of a call to resolve , if you have the opportunity leave @virginmedia as soon as you possibly can .

• 
  Omar (@Omar_Hojeer) reported 25 minutes ago

  @virginmedia Hi I’m having issues signing into my account

• 
  Monica Allan (@MonicaAllan1) reported 25 minutes ago

  @virginmedia It look like our outage in NW1 will be fixed by the 31st August? Surely that cannot be correct? We have have been without broadband and TV for 3 days now?