Virgin Media outages and service status in Shepperton, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
- Virgin Media generated 2 outage signals in the last 24 hours around Shepperton, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 15, 7:31 PM GMT+1.
- Internet (68%)
- Wi-fi (16%)
- Total Blackout (10%)
- TV (4%)
- E-mail (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 15: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Slough, Hammersmith, Walton-on-Thames, Addlestone, Southall, Brentford, Hounslow, Wandsworth, Ashtead, Tadworth, Kingston upon Thames, Hayes, Leatherhead, Merton, and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 1 hour ago |
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Wi-fi | 19 hours ago |
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Internet | 1 day ago |
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Internet | 1 day ago |
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Internet | 2 days ago |
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Internet | 2 days ago |
Nearby cities with recent reports
10 recent signals
1 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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RICHARD GRIFFITHS (@Griffo2018) reported from Wandsworth, England@virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?
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Nada Tharanee (@ntharanee) reported from Sutton, England@virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….
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Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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John carroll (@Johnboy82903002) reported from Brentford, England@virginmedia I have done, but there is nowhere to report a total outage, despite the message, and no estimated time. I have no landline or broadband, and haven't for 2 days
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Nia Wyn Thomas (@niawynthomas) reported from Richmond, England@virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.
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SusannJerry (@MrsJerryTweets) reported from Hounslow, England@virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?
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Deano (@Deano1969) reported from Wandsworth, England@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England@virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area
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Dr Mantis Toboggan M.D. 🏴 🇪🇺 (@DazzlingHamster) reported from Merton, England@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Jenny (@jennymelmo) reported from Merton, England@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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Rana Rahman (@ranaraptor) reported from Wandsworth, England@virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Tom Vincent (@TomboBrewster) reported from Egham, EnglandNot a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.
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Richard 🏳️🌈 (he/him) (@Paul___SW18) reported from Wandsworth, EnglandHey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!
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Frank Douglas, Hon. PhD. (@fdoug23) reported from Merton, EnglandGreat to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom
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Shaun (@Shaun1799) reported from Kingston upon Thames, England@virginmedia having problems with my wifi would you help me out
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Ross Harvey aka The Project (@rh_theproject) reported from Hillingdon, England@virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Roberts (@AlanRob68902430) reported@EE your customer service imo now falls below even virgin media, 28th day of a complaint today so there is a dispute on the account, I'm currently on hold to some foreign country collections team, if the complaint is not escalated to exec team now I want a deadlock letter and
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WhiskyTango AlphaFox 😷🇪🇺🍸 (@jbond) reportedClassic Virgin Media. I have TNT sports. TNT bought by HBO Max. VM email about streaming deal. Follow instructions, click "activate TNT Sports-HBO Max". Get this :- > Sorry, something’s gone wrong! We’re having some technical issues. Please try again later. Sigh.
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Alloqui Strix (@AlloquiStrix) reported@virginmedia My point was that the date of fix changed from 1 day, to 2, then 4, 3, 10, 4, and 10 days. Broadband is an amenity nowadays and your customers should not be without it for this length of time, especially when I'm told it's an upgrade of the infrastructure.
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Ian (@Jd95975184) reported@virginmedia Contract is up in june i will be leaving soon as possible, had new modem, 3 engineer visits which resulted in my front garden being dug up on 3 seperate occassions for new connection and wire being laid, still get flashing red light on box and intermitant signal, you never help
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Nick Sloan (@sloany1976) reported@virginmedia Anyone available to help get me logged in? I have an account but wether on browser or on the app I keep getting the same issue
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Rolland Law (@rolo852010) reported@virginmedia can you explain to me how the cooling down period works, I got a broadband and tv package last year and I got a new tv box a few days ago but I’m not happy with the tv box am I in the cooling down period on cancelling my contract as it’s a new device I received ?
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Sarah 😍💕 (@wiltshiregal) reported@virginmedia why is it so hard to speak to anyone. Received a new hub on Saturday, I've received an email to say old one stops working after 5 days!!! I can't get it fitted that quickly. Please help
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sarah🌹 (@sarahrsav) reportedImagine being half way through a chat with virgin media about WiFi not working. It then kicks me off cause of intermittent WiFi in the area (issue I’ve had for about 7 months lol) and now I can’t get back on to it. What a waste of 50 mins of my life
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Ruth Payne (@ruthmpayne) reported@TelfordMemories @virginmedia We’ve had no WiFi whatsoever for the past 48 hours now in Birmingham B16, awful customer service from the call centre too!
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concerned person (@nkgms) reportedIs there a problem with Virgin Media tv in the Bushey, Hertsmere area?