Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Headley, Wandsworth, Southall, Hounslow, Slough, Richmond, Woking, Greenford, Northolt, Leatherhead, Laleham, Weybridge, Brentford, and Walton-on-Thames.

City	Problem Type	Report Time
Hammersmith	Wi-fi	12 hours ago
Wandsworth	Wi-fi	24 hours ago
Hammersmith	Internet	2 days ago
Hammersmith	E-mail	2 days ago
Southall	Internet	2 days ago
Hounslow	Total Blackout	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Chris Shepherd (@shepherd_1972) reported 3 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Stephen Champion (@Champs707007) reported 3 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 7 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  Urban Edge Capital (@UrbanEdgeCapit1) reported 7 minutes ago from Brentford, England

  @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 8 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  traymca 💙 (@traymca) reported 11 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 11 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  eamorugby (@HoarseRoar) reported 13 minutes ago from Slough, England

  @virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.

• 
  ☆ Liezel ☆ (@liezel_t) reported 15 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 17 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 20 minutes ago from Ealing, England

  @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 20 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  Andrew Wood (@andrewlwood) reported 21 minutes ago from Hounslow, England

  @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

• 
  Matt Gardner (@FuzzyPixels) reported 26 minutes ago from Slough, England

  @MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues

• 
  Jeff Brown (@fadermonkeyking) reported 30 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 36 minutes ago from Spelthorne District, England

  @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 38 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  SusannJerry (@MrsJerryTweets) reported 50 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Nada Tharanee (@ntharanee) reported 53 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  John lumb (@Johnlumb67) reported 55 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simon Gallagher (@SiGallagher) reported 10 minutes ago

  @virginmedia It’s now 3 hours. Why has there been no message anywhere about the server issue affecting the site and the app?

• 
  aj✨ (@ajzxne) reported 10 minutes ago

  @virginmedia WHAT IS YOUR PROBLEM.

• 
  Laura Vince (@lauravince1) reported 10 minutes ago

  @VirginMediaIE upgraded mobile as im a existing customer but have been sent a new number and sim card for the phone. Will my existing virgin media sim not work?

• 
  Jay Ess Bee (@punjabihammer) reported 14 minutes ago

  @obbsie @virginmedia Hence I left and went to @SkyUK Their call centre isn’t a machine, and if you’re not happy with the initial contact ask to speak to a supervisor and problems do get resolved.

• 
  Steve McKenna 🇮🇪🇬🇧🐕💚 (@SteveMcKenna2) reported 24 minutes ago

  @virginmedia On pushing the private message button nothing happens. I'm trying to give 30 days notice to remove Sky Sports and TNT Sports. Your service has been so appalling today I'm considering leaving altogether.

• 
  Ashron Designs (@AshronDesigns) reported 25 minutes ago

  @virginmedia I have decided to cancel after nearly 20 years! Tried live chat and all they did was reduce the package to reduce the price.

• 
  Dgjbear (@Dgjbear1) reported 25 minutes ago

  @virginmedia @DeeEmCee28 Direct messaging here doesn’t help. There are automated responses.

• 
  BaaBaa (@mumherts) reported 25 minutes ago

  @VirginMediaNews @virginmedia @VirginMediaCorp still trying to get through to 'help' after four days of trying. Communication company who can't communicate with its customer, no wonder so many people leaving!

• 
  Win the Farke Lot! 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JoshLoweLufc) reported 26 minutes ago

  @virginmedia online chat won’t work and seen as I can’t call, I have no way of discussing my expiring contract. Ridiculous customer service as usual.

• 
  billy winter (@billywi56359173) reported 27 minutes ago

  @virginmedia too busy money grabbing working through bots instead of getting real people to support your customers with actual help, fed up of trying to explain to a robot what’s going on