Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/27/2026 01:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hampstead, Redhill, Wembley, Hounslow, Paddington, Wandsworth, Hayes, Maidenhead, Egham, Uxbridge, Southall, Woking and Merton.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomHampstead Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    So @virginmedia is down again. App says everything is fine but clearly not.

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.

  • locotraveller nando (@locotraveller) reported from Windsor, England

    @virginmedia hi engineers did a bad job outside my property. The cables are messy and exposed.

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    @virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginmedia Thankyou for this, but you are now saying Wednesday is the earliest you can comeback and fix the problem your engineers created then and left!?This is now affecting my ability to do my job which is primarily online. I am not happy

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Picture is pixelating when I record something & also when I pause and doesn't play properly after pausing? Please help!!

  • DanielSSmith DanielSSmith FRSA (@DanielSSmith) reported from London, England

    @virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew

  • answersinreason Answers in Reason (@answersinreason) reported from Redhill, England

    @virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.

  • catskidschaos catskidschaos (@catskidschaos) reported from Richmond, England

    Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?

  • Dusty19646 Martin COYS (@Dusty19646) reported from Hillingdon, England

    Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.

  • Chivers67 Chivers67 (@Chivers67) reported from Addlestone, England

    @virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginhelp @virginmedia So who’s going to fix this? they came to set up stuff for installation to the upstairs flat. I am so 🤬right now you have no idea. I have grading to do and I need my damn internet. I’m really not impressed

  • judgarama Sophie Judge (@judgarama) reported from Merton, England

    @virginmedia I have called twice today to try to get help to fix the fault with my tv service, and been cut off both times w/out speaking to anyone. Your online help has not rectified. Can I speak to a human being pls for help?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • silverywillow Penny Hodges (@silverywillow) reported

    @virginmedia I've tried! After being in a queue for THREE hours both times I tried to call I couldnt wait any longer. All I want is for someone to call me back PLEASE. This is absolutely awful customer service, pandemic or otherwise I'm appalled

  • havanah1988 Jacqueline Davis ♔ (@havanah1988) reported

    @virginmedia @LozzaFox Check the Web page..... On the Internet.... When his connection is the issue.... I mean.... 🤦

  • TMITV19 Let's get back to normal #KBF (@TMITV19) reported from Bedford, England

    @virginmedia Eventually I looked at my phone and saw that they'd replied after 3 hours. I saw it half an hour later and replied but they then weren't talking to me. The next day I called up and got through after 3 minutes. Using covid as an excuse for poor service is awful.

  • emmacooray Emma Cooray (@emmacooray) reported

    @virginmedia Is there any clarity on what is causing the issue? As id like to set expectations to myself, the internet was fixed several times in the day and then breaks down again. So the service status fix time now seems unrealistic to me

  • chinnylover linda oliver (@chinnylover) reported

    @virginmedia THREE ATTEMPTS at cancelling my service and been hung up on every time not impressed

  • horizons80 Horizons80 (@horizons80) reported

    @virginmedia I've been calling 150 for days on my virgin media landline. "Lines are busy" hang up. I call 03454541111 - unobtainable. I call 150 on my virgin media mobile - hangs up on me. I log in to upgrade - "sorry we can't change your package online". How can I contact you?!

  • SiG_B4D_TEKKERZ Jono Hill (@SiG_B4D_TEKKERZ) reported

    @virginmedia my router is constantly rebooting and when does it has no WiFi this doesn't help when you have three children in live lessons and it goes off than its just ridiculous I've checked service status and no problems in area all wires are securely connected I await reply

  • Sharpy_G Sharpy (@Sharpy_G) reported

    @virginmedia #virginmedia cashing in on the #Workathome problem caused by a pandemic 👏🏻 way to go #RipOffBritain

  • J16313916 J (@J16313916) reported

    @virginmedia You guys are funny! nOT! No internet again today from around 11am. Same issues yesterday and day before. Ur web says no issues in my area but there clearly is. For a communications company you are doing well to communicate price hikes but not for issues.

  • linzid88 linzi collins (@linzid88) reported

    @virginmedia We have had a stove fitted since having virgin installed and have now had to move the tv box, we have used an extensions cable we had but it is causing problems with the tv signal and on demand services. Is there an extensions cable we could be supplied with that will work?