Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Richmond, Wembley, Kingston upon Thames, Hounslow, Burnham, Southall, Hampstead, Greenford, Paddington, Wandsworth, Ealing, Kensington, Northolt and West Molesey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Richmond |
TV |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia very poor customer service from you again. Customers do not liked to be lied to and definitely hate being ignored.
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DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia c’mon this is poor service. Can’t sign in, can’t call you, can’t watch TV, this can’t go on
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia TV not working and when I call you say everyone is busy and call later. What kind of shocking service is this.
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Ladakovich.
(@ladakovich) reported
from
Richmond, England
@Arsenal @Everton @HectorBellerin @DaniCeballos46 Looks like if you have Virgin Media as unfortunately I do then we won't be able to watch the game today as their system is down yet again .. ((((
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Stefan Rance
(@BeaverWatcher) reported
from
Richmond, England
Yo @virginmedia no tv in tw12. Looks like you have another fairly widespread issue as #virginmedia is trending once again. A quick fix would be appreciated. Missing the #rugby and dont want to miss #DoctorWho later. You will be in trouble for that!
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
@virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy
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Chris
(@HWick_Bluenose) reported
from
Richmond, England
@virginmedia So I lose @btsportfootball in the second half of the Man City Women - Chelsea Women game a a crucial moment. Down for days recently. Website closed down, presumably because it isn’t scaled to cope with customers when issues arise. TV still off. Joke.
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Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
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Nicola Arnold
(@njanea) reported
from
Richmond, England
@virginmedia - your website is down & your phone says “sorry we’re busy, try again later” - any idea why our tv has gone down, as we have no way to ask anyone!!!!
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Dave CPFC
(@davedpalace) reported
from
Sutton, England
@virginmedia no TV signal in SM1 area.
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David Webb
(@craftybeards) reported
from
Kingston upon Thames, England
@virginmedia Yup looks like the whole system has gone down. Just as the rugby started! Thanks @virginmedia talk about ruining a Sunday afternoon.
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cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild
(@MillsRyder) reported
from
Kingston upon Thames, England
@virginmedia use terrestrial TV SERVICE if you can. Bypass the box.
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Dave
(@BigadeeDave) reported
from
Richmond, England
@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
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JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
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Neil Edwards
(@nlpedwards) reported
from
Richmond, England
Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.
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DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia @beck9965 No TV and your service says there’s no issue. Can’t access app, desktop and you don’t answer the phone. Poor.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia would love to watch this but you cannot provide the service that we pay for.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ikibria
(@ikibria) reported
@virginmedia Why is it so hard to simply talk to someone to resolve an issue that has no ongoing for 2 days and left me without a critical internet service that is stopping me from working
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Milan
(@Milan_Massimo11) reported
@virginmedia My family is paying for 350Mbps but we only get 100-150. Can we get some help?
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Chetna K
(@Chetna_K) reported
@virginmedia Yes ofcourse. Let me know how we can connect. In summary I signed up to a package from retentions team on assurance an engineer would be sent out if I had any issues within the first two weeks. A week after upgrading and continuing to face issues I reached out to retentions team
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Tom McGuigan
(@Atomic_Dorset) reported
@virginmedia Do you have an email address for Virgin mobile complaints? Need to resolve non-service issues asap. @virginmedia
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Peregrine Nipsy
(@LadyOliviaFox) reported
@virginmedia I'm using my phone as a hotspot and my husband has had to buy a data SIM because his business is severely affected by this outage. We won't get any compensation from you because it's not been two days. But in this day and age, 24hrs without internet should be enough for compo!
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nicole mcpolin
(@nicmac_design) reported
@virginmedia @virginmedia Hi can somebody get back to me please. I've tried calling and also tried using the text to call back service and haven't been contacted back. I have been sent a broadband router but was expecting a TV box
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Ray Hainsby
(@RayHainsby) reported
@virginmedia It’s painful. They keep saying it’s an outage problem and want to do a remote test on each of the boxes (we have 3) but the issue is intermittent and not happening at the moment. I can send you the full thread but you’ll probably want to kill yourself before you finish it.
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Fliouxsie and the Manshees
(@Col_FB) reported
Wow - your focus on Fraud is terrible. As bad as my internet connection. Is anyone responding today? @virginmedia
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chrisdawg
(@chrisdawg11) reported
@virginmedia our internet has been cutting out regularly for the last few weeks. The site always says no issues in our area but it’s been happening daily... in sw20... what’s going on?
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Ryan Underwood
(@RyanUnderwood86) reported
@virginmedia Can you please provide me some sort of escalated contact. I can see this turning into a court case from my end is this is going to damage my credit score, as well as the stress, loss of service etc. I had a 14 day cooling off period and this has been ignored.