Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/13/2026 21:10

March 13: Problems at Virgin Media

Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Staines, Hammersmith, Wembley, Merton, Kensington, Paddington, Sutton, Guildford, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge, Northolt and Fulham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • louiseash3 louise ash (@louiseash3) reported from Spelthorne District, England

    Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia

  • tracey_brocking Tracey Brocking (@tracey_brocking) reported from Wandsworth, England

    @virginmedia #virginmediadown down in London SW17

  • burgcolin Colin (@burgcolin) reported from Richmond, England

    @virginmedia can you please sort out your internet problems in tw11

  • nlpedwards Neil doesn't have a bookshelf (@nlpedwards) reported from Richmond, England

    Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.

  • DewaldHanekom Dewald Hanekom (@DewaldHanekom) reported from Hounslow, England

    @virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!

  • MRietschy Michael Rietschy (@MRietschy) reported from Ashtead, England

    @virginmedia no answer still, a week without service, not good enough!

  • Heather_Skipsey HeatherSkipsey (@Heather_Skipsey) reported from Merton, England

    @virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!

  • nooriiiy Noor (@nooriiiy) reported from Paddington, England

    Can @virginmedia WiFi please fix up!! Gave me a right scare

  • Julia___Valerie Julia Valerie (@Julia___Valerie) reported from Kensington, England

    @dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia any idea how long broadband outage in TW11 will last. Thanks

  • MAL_T7 Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    @xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.

  • PhelanHill Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

  • MAL_T7 Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England

    Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.

  • MilesMalaya Milesfiles (@MilesMalaya) reported from Hammersmith, England

    @virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

  • daveyneilmurphy Davey Murphy (@daveyneilmurphy) reported from Wandsworth, England

    @virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.

  • nicolajtaylor Nicola Taylor (@nicolajtaylor) reported from Egham, England

    @virginmedia No compassion or help for customers that are struggling! Disgusting attitude!

  • OptimiseOrDie Craig Sullivan (@OptimiseOrDie) reported from London, England

    @virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!

  • saba_shaukat Saba (@saba_shaukat) reported from Richmond, England

    @virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.

  • louiseash3 louise ash (@louiseash3) reported from Spelthorne District, England

    And the checking service on Virgin Media page gets you nowhere.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    No access to the Internet @virginmedia anyone else having problems

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MetamorfosisHQ Metamorfosis | Design & Digital Marketing (@MetamorfosisHQ) reported

    @virginmedia Well the promised solution from Molly of Wi-Fi pod delivered on Tuesday didn’t appear - it’s now Thursday and still no sign of it being delivered. Another empty promise from you guys so I think it’s time to go with another company!

  • binaryslate Gary Turner (@binaryslate) reported

    @virginmedia So what is the cause of the issues over the last three evenings with the box resetting, and then not starting up at all yesterday?

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @DavidColeman33 @vmbusiness Hi David, I do apologise about this, if your issue was not resolved can you please DM us with the Query, your business name, account number, postcode and address please. many thanks

  • PeteVillan1981 Carpy Villan™️ (@PeteVillan1981) reported

    @DiRuss64 @virginmedia Call 0800 052 1920 this number skips all the automation and puts you straight through to customer service with no wait time. Ask for retentions 👍

  • vanderkelly1 Sean Kelly (@vanderkelly1) reported

    @george_ezra , @VirginMedia If you liked George Ezra, you won’t after waiting to be connected to Virgin media Broadband service complaints dept….#SaveGeorgcareerGethimOffComplaintsHotlines

  • moonbeamkv 🥸😁⁷ (@moonbeamkv) reported

    bruh virgin media is so shut bc why tf is my wifi not working rn ??? I have a fking exam tomorrow I need it to work

  • harness68 harness68 (@harness68) reported from Oldham, England

    @virginmedia once again your connection speed is shockingly slow. Not sure why I pay for m600 lucky to get 50mb. To make things worse your chat never respondes and the phone is a joke. 25 years of taking my money and the service is getting worse. Think I will move to #BT

  • bigleggydan Dan (@bigleggydan) reported

    @virginmedia Still broken, and I'm still paying for it. Any chance of a human being looking into this ??? How do I talk to a human in your organisation? #talktome

  • flezmungus Flezmungus (@flezmungus) reported

    Hi @virginmedia I’m ia Virgin mobile customer and just travellers to Spain. I can’t access any mobile networks. I’ve got data roaming on. What am I doing wrong? Please help!

  • lknowfoucault all the while i was thinking of my little armalite (@lknowfoucault) reported

    @virginmedia I have now cancelled my direct debit and will cease to be a Virgin customer from 7/7. Hope that’s OK.