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Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kingston upon Thames, Brent, Slough, Paddington, Walton-on-Thames, Hampstead, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, Merton, and Greenford.

CityProblem TypeReport Time
Hammersmith Wi-fi 5 hours ago
Hammersmith Internet 11 hours ago
Hammersmith Wi-fi 12 hours ago
Hammersmith Total Blackout 12 hours ago
Hammersmith Internet 18 hours ago
Kingston upon Thames Internet 19 hours ago

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • jfkent93
    James (@jfkent93) reported from Hounslow, England

    @virginmedia I have called your team 3 times and been hung up on each time. I am contacting about a problem, please can someone reach out on this.

  • HarrisonsDeli
    Harrison's Deli (@HarrisonsDeli) reported from Ealing, England

    @virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!

  • fabparra
    fabiano (@fabparra) reported from Brentford, England

    @virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??

  • rita_capaldo
    Rita capaldo (@rita_capaldo) reported from Brentford, England

    @virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍

  • WillHeadley1
    Will Headley (@WillHeadley1) reported from Esher, England

    @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

  • fabparra
    fabiano (@fabparra) reported from Brentford, England

    @virginmedia 4 days??!!!! What about 2 people doing home office?! Is Virgin Media pay for it?! I understand technical issues happen, but I don’t understand incompetence to deal with problemas. Virgin Media is a expensive service and it’s unacceptable this lack of good service to its customers

  • nadeemshassam
    Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    Virgin Media putting up prices. Under the guise of network upgrades! “like it or leave it” they say. Fair enough, “leave” it is. @SkyUK @bt_uk I’m coming to one of you! #leavevirginmedia #virginmedia

  • Stefan_baisden
    Baisden 📸🎥 (@Stefan_baisden) reported from Hillingdon, England

    @virginmedia The WIFI and signal has been down in my area for over 4 days ... YET you have the audacity to send me a letter claiming you will be increasing my monthly bill? Who is running your company and are you having laugh?

  • paulpavli
    Paul (@paulpavli) reported from Slough, England

    @virginmedia Been trying to speak to someone the last two day. Was told yesterday (when I did get through) that broadband was ok ( clearly it wasn’t) and that someone would escalate and call back today... No call today and broadband slow and intermittent again, has been for 4 weeks now, help!

  • Cdnchick74
    Julie Pender (@Cdnchick74) reported from Richmond, England

    @virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?

  • nicmac_design
    nicole mcpolin (@nicmac_design) reported from Hillingdon, England

    @virginmedia can you let me know what’s happening with my internet? Down for hours & the service status online reckons it’s perfect - bored of this constant issue 💤💤

  • UB5simon
    Simon Bye 🎪🔶 (@UB5simon) reported from Southall, England

    @NIAbbot Virgin Media has been down for me since Wednesday morning...

  • sparklepixxie
    Linda Wroth ✯ (@sparklepixxie) reported from Egham, England

    @virginmedia @virginhelp After waiting an hour & half on the phone!! Not even bothering to help us! .. You put us on hold 3 times then! Then you hang up!!! 🤬😤😡 ... Its disgusting! Loyalty means NOTHING!! #cancelling #BYE 👋🏻

  • andy00169146
    andy (@andy00169146) reported from Spelthorne District, England

    @virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.

  • andy00169146
    andy (@andy00169146) reported from Richmond, England

    @virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!

  • Cdnchick74
    Julie Pender (@Cdnchick74) reported from Richmond, England

    @virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?

  • ricey1974
    john rice ✊ (@ricey1974) reported from Spelthorne District, England

    @virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.

  • paulpavli
    Paul (@paulpavli) reported from Slough, England

    @virginmedia All this was done yesterday, no help. Would like to chat to someone to discuss the router. Funny thing is prices have just gone up and we have the worse coverage ever!

  • WoleAdesemoye
    Wolé Adesemoye (@WoleAdesemoye) reported from Kensington, England

    @virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.

  • WoleAdesemoye
    Wolé Adesemoye (@WoleAdesemoye) reported from Hammersmith, England

    @virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ChasCowell
    Chas Cowell (@ChasCowell) reported from Gosport, England

    @virginmedia Still slow

  • mdbaggy
    mick🚮 (@mdbaggy) reported

    @virginmedia Any chance you can just add the ability to cancel services from your website. By the time someone actually answers and doesn’t hang up i’ll probably have died of old age 😐

  • Missbrown2006
    Emma Brown (@Missbrown2006) reported

    @virginmedia Even thought he’s not receiving the service he’s paying for? How do I make a formal complaint.

  • juliabard
    Julia Bard #RefugeesWelcome #ReinstateJeremyCorbyn (@juliabard) reported

    @virginmedia Thanks for your polite reply but a day later, like every day for a week, the broadband stopped working again. It’s back again now. But same pattern: status page said no problems. Tested the system: “Something went wrong with the test”. No idea what I’m paying such vast sums for.

  • Dstantonwright
    Stanton Wright (@Dstantonwright) reported

    @virginmedia, your internet is ****. Fix it.

  • jasonw83
    Jason Walker (darthvalkyr) (@jasonw83) reported

    @virginmedia Still varying between poor and non existent. Always used to be good signal up until maybe a month ago.

  • t77nge
    Ange (@t77nge) reported

    @virginmedia please can the Garforth are of LS25 be looked into for internet problems, currently trying to work from home and son home schooling, internet has just stopped working, known issue or just my issue?

  • KeelRush
    Keelan Rushby (@KeelRush) reported

    @virginmedia Hi, I’m getting no signal from my Virgin TV box, I’ve rung up and followed the steps given to me and it’s still not working. Broadband is fine and the box is connected to the TV because it has the welcome screen and the Starting up screen, then says no signal.

  • CathalOR1987
    Cathal O'Rourke (@CathalOR1987) reported

    @KCsixtyseven Maybe virgin media should show loi games. Keep it local. Support our own. #GreatestLeagueInTheWorld @SSEAirtricityLg

  • ianibbo
    Ian Ibbotson (@ianibbo) reported

    @virginmedia Servixe status says No known issues. The whole street knows its down tho. Pity you changed the design of the service status page to stop it accepting arbitrary postcodes or you could check it yourself. Guess you aren't keen on people the transparency that would create.