Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Northolt, Southall, Slough, Hammersmith, Walton-on-Thames, Addlestone, Brentford, Hounslow, Wandsworth, Ashtead, Tadworth, Kingston upon Thames, Hayes, Leatherhead, and Merton.

City	Problem Type	Report Time
Northolt	Internet	6 hours ago
Southall	Internet	7 hours ago
Slough	TV	11 hours ago
Hammersmith	Total Blackout	11 hours ago
Southall	Wi-fi	13 hours ago
Northolt	Internet	24 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Patrick Smith (@P4TTL) reported 1 minute ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 5 minutes ago from Hounslow, England

  @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 9 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  SusannJerry (@MrsJerryTweets) reported 10 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 13 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  John lumb (@Johnlumb67) reported 18 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Nada Tharanee (@ntharanee) reported 26 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 28 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  John carroll (@Johnboy82903002) reported 29 minutes ago from Brentford, England

  @virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 31 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  traymca 💙 (@traymca) reported 38 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Staffora (@staffora) reported 43 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  Andy Walker (@educationforum) reported 44 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 46 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Jeff Brown (@fadermonkeyking) reported 48 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  💋unknown💋 (@unknown45523435) reported 48 minutes ago from Hillingdon, England

  Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

• 
  Ravinder Judge (@judge_ravinder) reported 49 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

• 
  Rana Rahman (@ranaraptor) reported 49 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Deano (@Deano1969) reported 50 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Stephen Champion (@Champs707007) reported 56 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lee Black (@leeb9972) reported 3 minutes ago

  @virginmedia DD4 , no broadband, red light on router, any issues you are aware of?

• 
  Jane Samuels (@janeamanda67) reported 6 minutes ago

  @virginmedia I have already done that multiple times and there is an issue in my area, which was confirmed by customer services, but taking 10 days to rectify it is not acceptable

• 
  Clive (@clive503) reported 6 minutes ago

  @dvoradikal @virginmedia When I left this appalling company, I had so many calls I started calling them out for harassment! If they'd shown that much interest when I complained about intermittent broadband, I might have stayed! So glad I didn't thought! Better service, cheaper price!

• 
  Jemski (@jemski7) reported 12 minutes ago

  @virginmedia Not in the slightest. I’ve had many many conversations with your representitives and have been dumbfounded by the treatment you’ve given a customer of 25 years so I’m done. Your customers are just numbers to you.

• 
  LoobyLou1970 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ldp17470) reported 15 minutes ago

  Why is your support so appallingly bad? @virginmedia Been waiting for almost ½ hour to get to speak with someone on the phone and the chatbot on the app has just gone silent on me. My 360 box won't boot up, tried everything to fix it...1/2

• 
  Sophie Reshamwalla (@Dr_SReshamwalla) reported 15 minutes ago

  @virginmedia absolutely appalling customer service. Been a customer for years. I have an ongoing complaint with a complaint reference number but nobody at virgin is replying. I’m trying on here to see if there is a human who can respond. Virgin can you respond??

• 
  Ⓖⓐⓩⓩⓔⓡ Ⓗⓐⓡⓥⓔⓡⓢⓞⓝ (@fangaztic2) reported 15 minutes ago from Gosport District, England

  @frecklesB13 @wullybh88y @virginmedia If you have paid for the service but not getting it's an offcom matter as they failing in their contract

• 
  Marcus Keane (@TelfordMemories) reported 16 minutes ago

  Virgin Broadband has now gone down twice within the last 48 Hrs in the TF7 area in Telford @virginmedia might be time to change Suppliers 😡

• 
  Gary T (@Gaztaz1) reported 19 minutes ago

  @virginmedia just to let you know your customer support is crap, 14 days I will be without broadband, caused by some other company digging the road up. The phone calls and emails to get a date has been a joke, then they didnt turn up. Absolute shower of shite

• 
  Thomas White (@DebisGarcia) reported 19 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV23 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies