Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Northolt, Hammersmith, Wandsworth, Greenford, Richmond, Ealing, Hayes, Woking, Southall, Walton-on-Thames, Hounslow, Ashtead, Epsom, Addlestone, and Feltham.

City	Problem Type	Report Time
Northolt	Internet	12 hours ago
Hammersmith	Wi-fi	13 hours ago
Hammersmith	Internet	18 hours ago
Hammersmith	Internet	22 hours ago
Hammersmith	Total Blackout	1 day ago
Wandsworth	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 5 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  ≡xtr≡m≡pcuk 🔜 #i69 🤟 (@ExtremePCUK) reported 6 minutes ago from Hillingdon, England

  @virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!

• 
  Jessica Carmody (@JessicaCarmodyV) reported 7 minutes ago from Richmond, England

  @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

• 
  Charbster (@charbster) reported 9 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Trevor (@TRSafcw) reported 16 minutes ago from Headley, England

  @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 19 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Ravinder Judge (@judge_ravinder) reported 20 minutes ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 23 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  R. Aaron (@aaronuart) reported 31 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 32 minutes ago from Hounslow, England

  @virginmedia Will it be a quick fix?

• 
  Mike Fuller (@ninepine) reported 33 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  eamorugby (@HoarseRoar) reported 33 minutes ago from Slough, England

  @virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.

• 
  peter james wigley (@pjwigley) reported 37 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  Tim Hole (@TimHole) reported 46 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 49 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  Mrs R (@KateRenton) reported 51 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Mike Fuller (@ninepine) reported 52 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Ross Harvey aka The Project (@rh_theproject) reported 53 minutes ago from Hillingdon, England

  @virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 56 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Nada Tharanee (@ntharanee) reported 57 minutes ago from Sutton, England

  @virginmedia Bad service!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Louise Bagshawe (@LouiseMensch) reported 6 minutes ago

  @Benleo @virginmedia In America they would have been hit with a bunch of class action lawsuits already but the best you can do is probably make a complaint to a regulator.

• 
  Basquildol 💙 (@basquildol) reported 7 minutes ago

  @virginmedia Now it’s 3 and a half hours without a proper response on the DM thread, anyone there online who can help? Thanks

• 
  kevan ramsdale (@KevanRamsdale) reported 7 minutes ago

  @virginmedia S29 EA2010does not allow you to dictate the terms you provide a service! #disabledhatecrime all this has been provided seems a robot is responding not a human!

• 
  Michael (@MICKLE_M) reported 7 minutes ago

  @virginmedia could you please supply me with a contact number please. You are telling me I have to upgrade to anew box , however when I sp yourself 2 remote controls rather than 2 boxes. Your app is ridiculously poor. Give me a number please

• 
  Anumcara (@Anumcaras) reported 8 minutes ago

  @virginmedia I will be in touch by Monday. I’ve just discovered two layers of payments added to my credit file. Although there was no services connected because your call centre signed me up with an engineer. Knowing I was leaving the country and I needed the internet for my cctv. I was reluctant but rejoined sky and your call centre refused to cancel and persuaded me to move the account to a different address. An address that’s under renovation and empty. There’s something afoot about how all this has been handled and I will be requesting my credit file is amended with your support. Going forth I will update publicly on this thread any success or failures I have with these issues.

• 
  Me. Iam...... (@MCCsboy) reported 9 minutes ago

  @skytv has the WORST customer service possible - I advise everyone against using this service. Choose @virginmedia. Told @skytv agent x3 times to speak to manager - request refused! Rubbish products that do not work! Cancelling the lot!

• 
  Phykell (@phykell) reported 10 minutes ago

  @Benleo @virginmedia Doesn’t surprise me one bit. Definitely the worst brand as well.

• 
  Chris Hobbs (@obbsie) reported 10 minutes ago

  @virginmedia I just tried to contact you remotely re my TIVO box & the changeover. Your Terri bot clearly couldn't deal with it. My whole computer then froze completely followed by a page of Chinese writing before the computer telling me there is a problem & rebooted itself. Will I have to wait four hours on the 150 landline as I did the other day before giving up.

• 
  Kirsty ✨ (@Kirsty__x3) reported 13 minutes ago

  Is @virginmedia down?? Internet or stream box arnt working #virgin #virginstreambox

• 
  Basquildol 💙 (@basquildol) reported 14 minutes ago

  @virginmedia Hi, is there an outage causing issues on the APP catch-up/box sets? The sound is in and out on all programs & films on these services, but there no sound issue with live programming on the APP. Can someone advise or provide help to resolve? Thanks