Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/03/2026 16:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Ealing, Hammersmith, Southall, Paddington, Richmond, Wembley, Woking, Northolt, Hampstead, Redhill, Wandsworth, Hayes and Maidenhead.

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City Problem Type Report Time
United KingdomUxbridge Internet
United KingdomHounslow Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomEaling TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • AsadMoghal Asad Moghal (@AsadMoghal) reported from Kensington, England

    @virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response

  • abhishekbagga28 Abhishek (@abhishekbagga28) reported from Ealing, England

    @virginmedia I am suffering a service outage in London , #W13 it shows somethings broken on your website when I try to check the service status. Any updates when this will be fixed

  • CorpFred Fred D (@CorpFred) reported from Kensington, England

    @birh_trx @virginmedia Yes it is down

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia are there known problems in the SE3 area.. the service status page doesn't work either

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters

  • emhough1 Emily Hough (@emhough1) reported from Wandsworth, England

    @virginmedia - no internet, service page not working. Not good. Fix this please - struggling to work from home. Time to change provider I think.

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @virginmedia all broadband services not working in SW18. Having to connect and work via my iPhone using personal hotspot. What is status with your broadband service. You sit hang your phones up so cannot call you. Not great service

  • SarloFabio Fabio Sarlo (@SarloFabio) reported from Ealing, England

    And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls

  • TomMcKCharity Tom McKenzie (@TomMcKCharity) reported from London, England

    Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣

  • langolf Aleksandr Langolf (@langolf) reported from Ealing, England

    @virginmedia @leesoo89 It’s not working.

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia help, your internet has cut out again #unreliable #badservice

  • lee_hewitt lee hewitt (@lee_hewitt) reported from London, England

    @virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks

  • JakElkes Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

  • SarloFabio Fabio Sarlo (@SarloFabio) reported from Ealing, England

    So @virginmedia I can't check my broadband status on your 'Service checker' and your phone lines won't let me get through, I need this sorting out ASAP! #virginmediabroadband

  • londonpommie Paul N (@londonpommie) reported from London, England

    Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

  • olgabudimir Olga (@olgabudimir) reported from Wandsworth, England

    @ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sparkes_denise Dee Dee (@sparkes_denise) reported

    @SophieEB @virginmedia Noooo! Come on @virginmedia do your stuff. We need our kitchen disco fix! 💖

  • Gavinio1 Gavin Ellis (@Gavinio1) reported

    @virginmedia another angle to just hang up on me for no reason. This is now a joke

  • elburgo john clark (@elburgo) reported from Liss, England

    @SophieEB We gave up on #virginmedia very poor service

  • PaulDigzby Paul Barnett (@PaulDigzby) reported

    @virginmedia customer service is disgraceful, over 60 minutes on the phone and still unable to speak to right department.

  • UpsyDaisy666 Cookie (@UpsyDaisy666) reported

    @SophieEB @virginmedia It's probably better to switch from Virgin. I found their customer service to be like the cystal maze - only less entertaining.

  • jackiecrozier jackie crozier (@jackiecrozier) reported

    @SandyLindsay @virginmedia A friend had nothing but trouble with them. She spent hours on the phone with promises of call backs etc. Terrible customer service.

  • DaveTho84446190 Dave Thompson (@DaveTho84446190) reported

    @SophieEB @virginmedia Virgin are very unreliable. All hype, BT aren't any better. I've been with @TalkTalk for a few years now, dependable, fast speeds, and not a bad price

  • burnleyben69 Ben Graham (@burnleyben69) reported

    @virginmedia has to have the worst customer service 6 times in two days trying to speak to someone to be cut off every time. #poorcustomerservice #disappointed #avoid no other way of contacting because the live chat just tells you to ring number

  • SamF_H Cllr Sam FH (@SamF_H) reported

    @SophieEB @virginmedia We had the same issue- had to threaten to move to a different provider on the phone to get them to come out.

  • SeanSeankennedy Sean Kennedy (@SeanSeankennedy) reported

    @SophieEB @virginmedia Don’t do it we are leaving them go for someone else they are very poor company and we have had loads of hassle with the WiFi connection