Virgin Media Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Hounslow, Hampstead, Paddington, London, Windsor, Slough, Guildford, Southall, Ealing, Addlestone, Sutton, Hammersmith, Dorking and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
Wi-fi | |
| Hounslow |
Internet | |
| Hampstead |
Internet | |
| Paddington |
Internet | |
| Hampstead |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
-
Damien Gorson
(@DamienGJPG) reported
from
Wandsworth, England
@IJohnson_TNF @virginmedia @virginmedia same here fibre Internet area 21 down since 5.15pm. Keyworker attempting to work from home but virgin making it awfully difficult in the last 3 weeks.
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
-
Paul Saunders
(@PSaundersCFC) reported
from
Epsom and Ewell District, England
@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia My internet it’s still down and I haven’t got any response...
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I’ve done everything,still not working
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
-
Russ
(@rusblake) reported
from
Hillingdon, England
With all the no’s I don’t think you need a website check to tell you there’s a problem. It’s the whole of the uk. Since lockdown started I new Virgin Media would let us down I’ve been grateful they lasted this long....
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia There’s no problems on my area
-
Harry Gillmore
(@HarryGillmore) reported
from
London, England
Bastards 😡🤬😡🤬 nothing but problems the last few months @virginmedia sort it out!!
-
Nicole 💛
(@nblackman91) reported
from
Slough, England
@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
-
Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
-
Ricky Tanner
(@ImmortalTanz) reported
from
Epsom and Ewell District, England
@virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
-
Craig Strong
(@craigstrong) reported
from
Richmond, England
@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I run the tests and everything but my internet is still down
-
Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia I have yet to receive a reply! Can you update me on the outage in #SW20
-
Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dan
(@dan9107) reported
@virginmedia So I wrote a letter and just got a call from one of your agents about it. I confirmed that I would like my services to be disconnected and he hang up the phone! This is getting ridiculous! What else am I meant to do?
-
Brian Murray
(@blantyremurray) reported
@virginmedia Thanks for the quick reply. I've tried the service checker, just says there are issues and the engineers are working on it, but doesnt provide any updates as to when they expect service to resume
-
al martin
(@al_martin71) reported
@virginmedia I’ve rang 3 times, got cut off twice and the other time as promised a call back. Never happens.
-
Conor #Shielding
(@ConorJShields) reported
@virginmedia Through you as part of new contract. That’s not the issue. It’s the hours wasted trying to talk to someone, or writing a complaint, that never arrives. Or trying to cancel a contract within 14 days because of overcharging.
-
Corey James
(@cjames2606) reported
@virginmedia I work from home so I’m unable to get someone out to visit. Besides, if there is no issues with my hub what’s the point in someone coming out?
-
DavidGArnold
(@DavidGArnold) reported
@virginmedia everyone at Virgin who has said ‘is there something i can help with ‘ or ‘i’ll help you sort that out ‘ has singularly failed to do either , so forgive me if i don’t want to continue my life shortening experiences with you
-
Curtis Jaye Dodds ▲
(@SeeJayeD) reported
@virginmedia Can i get some advice/help please??
-
Matt Pearce
(@pearcematt) reported
@virginmedia need to speak to someone via email or live chat. reset password is not working for mobile account and message is not arriving via mobile as i have no servic e (i am in singapore).
-
csqrl
(@csqrI) reported
@virginmedia would be great if anyone actually responded to any of those contact options, instead of constantly being transferred between different departments that can't help in the slightest. is there not an easy way to cancel one service and upgrade another??
-
Tadpole of truth
(@Evil_Scot) reported
@mrtonylee @virginmedia I like their broadband. I don't use their WiFi I use their router as a router But... I don't use their DNS or DHCP. (when I do, yeah it is crap)