Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 12/01/2025 16:00

December 01: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Paddington, Redhill, Hounslow, Maidenhead, Hampstead, Woking, Southall, Guildford, Epsom, Wandsworth, Feltham, Barnes and Ealing.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • JasonWhite09 Jason White (@JasonWhite09) reported from Hounslow, England

    @virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.

  • Alanpw1955 Alan Wilton (@Alanpw1955) reported from London, England

    @MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.

  • JimGiordan Jim Giordan (@JimGiordan) reported from Kensington, England

    @virginmedia Broadband but changing my DNS settings fixed it, would be useful if your diagnostic tools reported back that the problem was with your DNS servers

  • pandsreid Susie20RF (@pandsreid) reported from Merton, England

    @virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..

  • nlpedwards Neil Edwards (@nlpedwards) reported from Richmond, England

    Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless

  • RachMajor Rachel Major (@RachMajor) reported from Kingston upon Thames, England

    I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response

  • koksal Köksal A. (@koksal) reported from Hammersmith, England

    @virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers

  • koksal Köksal A. (@koksal) reported from Richmond, England

    @virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03

  • mikelondonse Mike Keogh (@mikelondonse) reported from London, England

    @virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Tv and phone also not working

  • skoney_girl JSK1 (@skoney_girl) reported from Merton, England

    @Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Virgin Media’s shit service strikes again at the weekend...was about to watch a film on Amazon Prime!!! @virginmedia

  • Misshayley_1 Hayley (@Misshayley_1) reported from Kingston upon Thames, England

    Anyone else experiencing problems with @virginmedia 😡 #PoorService

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .

  • NickO_L1805 Nick (@NickO_L1805) reported from Richmond, England

    @MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise

  • tb_doc Will Ricketts (@tb_doc) reported from Merton, England

    Shit just got real! Not only am I self-isolating, but my @virginmedia WiFi keeps going down #FirstWorldProblems 😱

  • justinctho Justin Ho (@justinctho) reported from Richmond, England

    @virginmedia tv not working in the TW2 area

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cobaltcatcat pipsy (@cobaltcatcat) reported

    @virginmedia Yes. Different comments on 3 calls. One said 72 call back, next said 70 days, last one was insistent I had to give 30 days notice! It has never been used I rang as soon as got paper bill to say no nothing, don’t recognise, they can see it has never ever been used. Not happy.

  • goldie_gold_656 goldie-gold-656 (@goldie_gold_656) reported

    @virginmedia No network issues found. Still having all the same problems. Having to disconnect and reconnect multiple times a day.

  • cobaltcatcat pipsy (@cobaltcatcat) reported

    @virginmedia Fyi last call handler was computer says no awful. Just looped saying system says added by red button. All I have spoken to say can see not used. We have a pin. Kids do not know this. I don’t watch sport. Hub def didn’t add it. 1/2

  • rgordillodiego Diego Rodriguez (@rgordillodiego) reported

    I am living a nightmare with @virginmedia. I am working from home and I am unable to set up the quick start kit, because the cable is not compatible and there is no Customer Support number.

  • Cinosthehedgeh1 CinosTheHedgehog 2010 (@Cinosthehedgeh1) reported

    Virgin media is crap around my area it turns off multiple times every day I'm angry😡😡😡😡

  • brendanleejones Brendan (@brendanleejones) reported

    @virginmedia i have informed you I’m moving home and taking my services with me but I have a sneaking suspicion your agent on the phone has set me up 2nd contract as I have a new account number .. which is going to be really annoying 🤭 can you help ?

  • SimonCDavidson Simon✨🌱 (@SimonCDavidson) reported

    @SUPERLIKEMP3 We cant even get virgin media WiFi where I live because of the signal in my area but I used to pay for it at uni and had no issues

  • Hello98455703 Hello (@Hello98455703) reported

    @virginmedia Well I pay one more bill for 28 days cancellation and £200 for early cancellation fee take me to court coz you not getting event £0,01 from me, costumer service are so bad, they keep putting phone down, not sure where they answer their call from but it sound non experience staf

  • notkaseyph kase. (@notkaseyph) reported

    I’m about to drop kick this ******* router @virginmedia CUT THE ****

  • lucymart Lucy Martin (@lucymart) reported

    @craftybison Start as they mean to go on - virgin media are absolutely awful