Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Woking, Hounslow, Hayes, Richmond, Ashtead, Epsom, Addlestone, Ealing, Feltham, Kingston upon Thames, Walton-on-Thames, Wandsworth, Chertsey, and Leatherhead.

City	Problem Type	Report Time
Hammersmith	Internet	10 hours ago
Woking	Internet	13 hours ago
Hounslow	TV	13 hours ago
Hayes	TV	13 hours ago
Woking	TV	14 hours ago
Richmond	TV	14 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  John carroll (@Johnboy82903002) reported 8 minutes ago from Brentford, England

  @virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 17 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  R. Aaron (@aaronuart) reported 21 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Oliver Fatyol (@IstvanOFatyol) reported 22 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 22 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Charbster (@charbster) reported 25 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Raynes Park Lib Dems (@RPLibDems) reported 29 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Nada Tharanee (@ntharanee) reported 29 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  R. Aaron (@aaronuart) reported 32 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Bhavin (@Bhavinmaru2020) reported 35 minutes ago from Hillingdon, England

  @virginmedia I am loosing signal intermittently. Not great!

• 
  Paul Smith (@paulhelpspeople) reported 37 minutes ago from Twickenham, England

  When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

• 
  Tinders (@safctinders) reported 40 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  peter james wigley (@pjwigley) reported 41 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 41 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Ravinder Judge (@judge_ravinder) reported 48 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 48 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Ross Harvey aka The Project (@rh_theproject) reported 50 minutes ago from Hillingdon, England

  @virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 53 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Shasa Colson (@THE_COLSON) reported 57 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Andrew Wood (@andrewlwood) reported 59 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chiefsandrugby (@jesstuck18) reported 10 minutes ago

  @virginmedia hey……..nothing wrong with my TV service except ITV…just a blank screen. What gives?

• 
  Philip Howard (@PhilipH23624642) reported 11 minutes ago

  @Nasher6328 @virginmedia Thanks for the info. Unfortunately I went out as soon as the problem started , thinking that my tv was bust,I bought a new tv costing £239

• 
  Tony johnson (@pantherBigT) reported 13 minutes ago

  @virginmedia have you got tv problems again my tv is fooked up

• 
  Oh god it’s me (@Ohgoditsme2) reported 13 minutes ago

  @virginmedia what’s happening to your service today, now all sound has gone off. NE30

• 
  Gem (@Gemnffc) reported 15 minutes ago

  @virginmedia Is they an estimated time? My Nan’s kicking off she can only get bbc1 and said it’s crap 🥴

• 
  James Price (@VIKINGJP74) reported 17 minutes ago

  @virginmedia Hello what’s the problem in my area today ST3 Stoke On Trent No picture for hours on my TiVo box ??

• 
  Phonetix (@RobPhonetix) reported 19 minutes ago

  @virginmedia What about those of us repeatedly requesting our myvirginmedia account be unlocked for the last 6 weeks (& even lodged a complaint about it) who are STILL unable to access our accounts with no explanation?

• 
  HeadingleyVoice (@HeadingleyVoice) reported 19 minutes ago

  @virginmedia HI My 360 virgin box is still not working or my TV , when i ring it says my account does not exist, what can i do !!!1

• 
  Leigh OCallaghan (@LeighOCally) reported 19 minutes ago

  @Suej1959 @virginmedia I’m in Tunbridge Wells. Same problem. I couldn’t even watch apps. Luckily I can now but tv still pixelating.

• 
  Shorty (@ClassicSoulDJ) reported 24 minutes ago

  Been on hold for over 40 minutes trying to get through to @virginmedia - as always their customer service is nothing more than shocking