Virgin Media Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Hounslow, Hammersmith, Paddington, Slough, Walton-on-Thames, Southall, Twickenham, Kensington, Redhill, Ealing, Wandsworth, Hampstead and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| Wembley |
Internet | |
| Hounslow |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
The at home gooner
(@GoonerArmchair) reported
from
Epsom and Ewell District, England
@virginmedia I’ve upgraded to sky cinema and sky sports but the catch-up isn’t working. Been told it takes 24 hours. If it’s not working by this time tomorrow I’ll be cancelling and looking into a better service provider
-
𝒯𝑒𝓍𝓊𝑔𝒶
(@t3xuga) reported
from
London, England
@virginmedia with the new price increase it states with don't need to pay any cancellation fees. My contract ends on the Summer, if I were to cancel do I need to pay the remaining months?
-
Jose Carvalho
(@josethepotter) reported
from
Hammersmith, England
ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson
-
Sophie GUERINET
(@soguerinet) reported
from
Ealing, England
@virginmedia No it is straight from the smart TV but we ruled out that the problem is lnly when on Virgin broadband not on G4 or any other broadband when at friends for instance. Please help
-
Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia @elise_john85 So you're whacking up Elsie's cost because you have more customers (who are presumably also paying you) using the service, and you want to use Elsie extra £4.50 / month so you can invest in services that attract even more customers?!? Get in the bin!
-
Chris sweet
(@poundland_thor) reported
from
Richmond, England
@O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking
-
Subhajit Banerjee
(@subhajitb) reported
from
Ealing, England
@virginmedia hi no internet all day because you did essential work. What’s the eta for fix? Service status page unhelpfully says no issues at postcode
-
Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
-
Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@virginmedia The same stupidity again.. Your status page. Like it is my job to check why AGAIN, your b...t services do not work. I will not tolerate another 2021 with your unacceptable service guys. We haven't started the year well.
-
Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia 1. I already have this app. 2. It didn’t work with hub 4 3. The problem is NOT Wi-Fi dead spots as the Wi-Fi will drop when I’m only a couple of feet away from the router.
-
Neil Boote
(@MisterBoote) reported
from
Ealing, England
Virgin media clearly has monopoly / dominant position in hi speed cable provision of bdband. It's unhealthy & deleterious to consumers & UK productivity given consistently poor service. UK needs "world beating" broadband NOT 2nd rate + anti competitive @ofcomCH @UKLabour @RupaHuq
-
Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
-
Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi
-
Sophie GUERINET
(@soguerinet) reported
from
Ealing, England
@virginmedia We already called several time and they always start saying there is no problem and we spent hours on the phone with virgin team and nothing is solved
-
Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
-
FFR Tweets💥🚀
(@FfrTweets) reported
from
Maidenhead, England
@virginmedia really difficult to get connected with an agent and some decent support, been trying to reach for days, just get Bots! @richardbranson
-
Tony Crean
(@tony1945) reported
from
Richmond, England
@NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...
-
Jose Carvalho
(@josethepotter) reported
from
Hammersmith, England
Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin
-
Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia Ethernet is fine. It’s when I contact my tablets and phones that it continually drops out. Hub3, whilst having poor range, had a solid connection.
-
Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia I don't know. You never answer the phone when I call you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Matt Dillon ☯
(@MattJacD) reported
@virginmedia Yes the 0345 and 150 number and it doesn't work on a different browser
-
Alannah Coupar
(@acoupaaar) reported
@virginmedia Hello, please can you check the above issue and make sure that my order HAS been cancelled as this is now the third time I have requested the cancellation. Thank you. Do you need an account number?
-
I Like Cheese 🧀
(@greatbigcheese) reported
@sturdyAlex Have been with Virgin Media on and off for years. They’re frustratingly inconsistent - dropouts and slowdowns happen randomly and you can never quite put your finger on the issue, so don’t complain. Sounds like they’ve gone completely off the cliff for you though 😖
-
The Cow's Arse
(@The_Cows_Arse) reported
@alrightfans @skytv I was asked for a review @virginmedia yesterday. Gave me great pleasure to denounce the worst company i've ever dealt with. Call centres remind me of indian commentator, if you can ever get through. Even accused me of lying about a discount the sales team gave me. Absolute *****.
-
tommy gaughan
(@gaughan_tommy) reported
@Land_Of_Gravy My twitter problem was that every piece of video or GIF were not available. Twitter reported that it seemed to be Virgin media customers who were suffering.
-
David Gallagher
(@davy_gallagher) reported
@virginmedia How many times do I have to send you details? Is your record keeping that bad? @BBCWatchdog
-
David Robertson
(@triangledave) reported
@virginmedia can you give me an update on my complaint please? It’s been open for two months with no response and I continue to have a slow and unreliable connection on your 600mbps package
-
Becky Scott
(@Beckywallis2505) reported
@virginmedia Hi, yes both down.. have checked the fault service and have requested a message when back up but when I got the message last night to say it was working it wasn’t and spent ages on phone to Virgin last night, gone down again this morning 🤬
-
Chrissy Travel - Darrell James Travel
(@chrissytravel) reported
@virginmedia Did the check on line service status showed no problem but obviously was as working NOW. Please pass to whoever is interested that you need an email for contact as some people only have 1 phone that was out of order!!!!
-
Mavis of Bushey
(@MavisOfBushey) reported
@virginmedia @vmbusinesshelp And that’s the problem. You’re not joined up atall. Every time we call you we start again in explaining the situation. How about you pass on the message to @vmbusinesshelp ?