Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/14/2026 20:50

March 14: Problems at Virgin Media

Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Paddington, Guildford, Ashtead, Staines, Hammersmith, Wembley, Merton, Kensington, Sutton, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge and Northolt.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomPaddington Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England

    @virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.

  • FrTedCrilly Mark Reilly (@FrTedCrilly) reported from Old Windsor, England

    @virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡

  • wilderfulford Wilder Fulford (@wilderfulford) reported from Kensington, England

    @virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia Unfortunately the guy just put the phone down on me and that link is not working!

  • SGuggiariPeel Sam Peel (@SGuggiariPeel) reported from London, England

    @virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.

  • PaulGoldsmith73 Paul Goldsmith (@PaulGoldsmith73) reported from Brentford, England

    @virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!

  • DanaAldubaib دانه الضبيب (@DanaAldubaib) reported from Paddington, England

    @virginmedia Yes I would like to cancel my service and still no one answer !!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • howieweiner Howie (@howieweiner) reported

    Another day, another #virginmedia outage. Wondering if I can get out of my 18 month contract due to shite service? Can’t reliably work from home. No work = no Money :( @virginmedia

  • Looby_Lou80 Louisa U (@Looby_Lou80) reported

    @virginmedia are driving me nuts. Funny how you can't get hold of anyone to cancel your services but there's always someone there to sell you more stuff

  • quattrothedog1 Bob Bennett (@quattrothedog1) reported

    @SODASam_ @virginmedia in a different country, got no debt, see a house I like but can't get a bloody mortgage for it because I've saved enough for the deposit, never used my Visa or overdraft & always paid everything way before due dates so I have a low credit rating...

  • BradHerd3 Brad (@BradHerd3) reported

    Can @virginmedia sort their **** out? Internet is still down and has been for over 2 weeks. What ******** am I paying for? #virginmedia

  • sciolism007 #sciolist (@sciolism007) reported

    @virginmedia I accept you're having a laugh on my behalf.... This is not the way to treat customers.....especially elderly, disabled customers who a very vulnerable.

  • mattymooooo0 Matthew (@mattymooooo0) reported

    @virginmedia I’m sorry can you advise what is happening please. This method is clearly not working. It’s not great this is it?

  • 09Twiggy Emma Davies (@09Twiggy) reported

    @P_Woolley @virginmedia I need the bloody internet to be able To switch. Got O2 mobile too which is terrible. Going to switch now - out of contract. Off to the internet cafe to Do it this arvo

  • mikejjennings Mike Jennings (@mikejjennings) reported

    @Jennay_25 @virginmedia oh yeah it's extremely clear from dealing with them that they simply do not give a single **** about their customers

  • Kel70824886 Kel Roberts.@keltime.Pro EU Anti Tory.🇺🇦🌈#BLM (@Kel70824886) reported

    @SODASam_ @virginmedia I left Virgin 2 years ago,as I found them to be corrupt. Now with Sky, and so far so good. I am in an area of very poor reception, if in a good area there are lots out there.

  • leepeters1892 Lee Peters (@leepeters1892) reported

    @virginmedia Only have 1 Connection via ethernet sky TV always seems to be OK. But everything else wireless you can be in same room it's definitely not a booster issue