Virgin Media Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Sutton, Hammersmith, Wembley, Guildford, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge, Northolt, Fulham, Hounslow, Ealing, Southall and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
||
| Sutton |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
-
James Teodorini
(@JamesTeodorini) reported
from
Wandsworth, England
@virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.
-
nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.
-
PHorV™ ☃️🎄🎁🎅🛷
(@stevemassart) reported
from
Banstead, England
Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬
-
nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?
-
Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
-
David
(@davidlumley05) reported
from
Banstead, England
@virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!
-
Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
-
Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
-
Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
-
Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
-
Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
-
Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
-
Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
-
Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
-
Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
-
Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
-
Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
-
Umar
(@Umar_iFL) reported
from
Merton, England
Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.
-
nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia hi again . As promised 3days ago yesterday should receive a hub replacement, but .... Nothing arrived. Today WiFi still same problem, just have a carpenter from Hammersmith and he has same problem with Virginmedia. Why routers loosing WiFi?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Nicky Young
(@NickyYoung11) reported
@virginmedia why did you decide to just cancel the contract to install landline and internet for my vulnerable, elderly parents at EH54 9AU with no reason or alternative installation date?
-
H2H
(@weareH2H) reported
@virginmedia why do I get Bad Request on every page on your website where I look for direct help? My broadband hasn’t been working for days & I can’t seem to reach anybody. I’ve done everything I can myself following the online instructions. Please help as it’s impacting my work
-
Matt Dawson
(@mattdawg92) reported
@virginmedia @OwenClaire82 I've been having the same issue! The website is awful and the least user friendly site I've ever experienced
-
Brian Thomson
(@brient) reported
@virginmedia Your customer service was absolutely no help at all. I appreciate you trying to help but there’s nothing you can do. Thanks for your time.
-
Rob B-Wright
(@TooCharming1) reported
@virginmedia Getting fed up now with my router, WiFi connection keeps on disconnecting on everything that's wireless. Lan Cable it's fine, no problems. Can't get a new router because they can't find any faults, how about I just smash it up, soon be a fault then
-
Amy Johnson
(@Hairlesswhisper) reported
Same handful of songs on a loop as well. 40 mins. Do I give up @virginmedia? I just want to cancel my contract. Is there another way? Everything is suggesting I need to speak to someone on the phone. I’d gladly send you a lovingly-worded break up email. I’ll be gentle.
-
Cra Joh
(@cra_joh) reported
@virginmedia Spent 50 mins waiting to speak to someone on your customer services line re renegotiating my VM contract that is coming to an end. Call was cut short, was 'hung up on' without speaking to a human. Can someone from retentions contact me directly?
-
Olivia Caouki
(@OCaouki) reported
@virginmedia I have just had the worst experience trying to close my account with Virgin. I was on hold for 1 hour and then back and forth on whatsapp for 8 hours, being redirected 8 times. I now have to pay a fee to end a contract which started in 2018!?!
-
Joe
(@AviatorJoe94) reported
@virginmedia You’ve put the phone down on me again. I’m just going to cancel my Direct debit. Take this as my 30 days notice. Ta’ra.
-
Lord Lefty cultural attachè for Gloucestershire
(@the_fbpe) reported
from
Brockworth, England
@virginmedia OK will it be possible to go DM as I don't think twitter needs to know my issues