Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/02/2026 20:30

March 02: Problems at Virgin Media

Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Ealing, Paddington, Richmond, Wembley, Woking, Northolt, Hampstead, Redhill, Hounslow, Wandsworth, Hayes, Maidenhead and Egham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia I dont have apps like this. I juat want you to fix your broadband. Stop sharing it with so many people

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @jodirilot @virginmedia Also issues in TW15 tried have old 2.0 hub which I’ve tried resetting but no luck so far. No WiFi at all since 5pm

  • grimemusic1014 gary (@grimemusic1014) reported from Southall, England

    @virginmedia All I wanted to get across is that the reputation it brings to the company is really bad

  • grimemusic1014 gary (@grimemusic1014) reported from Southall, England

    @virginmedia @Virgin_Victoria The reason I refuse to get anyone in trouble is that if I was doing that job I would be frustrated too if im not hitting my targets for his commissions. Maybe you need pop up stores rather than door to door. And I’m massive on customer service

  • actordavidc David Charles (@actordavidc) reported from Richmond, England

    @virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)

  • benedictm The Bends (@benedictm) reported from Kensington, England

    @JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄

  • benedictm The Bends (@benedictm) reported from Kensington, England

    @JimmyRowe1994 @Toadsanime Ah yes, virgin media and their amazing service that works unless it doesn't 😃 (To be clear I wouldn't go near BT for any service ever)

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from London, England

    @virginmedia All working now but customer service has been a nightmare

  • kazfla Karl F (@kazfla) reported from Southall, England

    @virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.

  • BarryDanser BarryDanser (@BarryDanser) reported from Paddington, England

    @virginmedia For 3 years i have been calling you. Its your broadband quality you need to fix it

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia @SnowballDj Same issue and rebooting the hub makes no difference. Beyond frustrated with your service (or lack of it) now

  • Vinnyd82 Vinny Davidson (@Vinnyd82) reported from Kingston upon Thames, England

    @virginmedia The issue is with the virgin go app on my mobile. Channels such as BT sport are not showing....

  • leonspight Leon (@leonspight) reported from Richmond, England

    @virginmedia are there any issues with #netflix none of my V6 boxes are loading Netflix at the moment. Netflix works via my mobile phone though connected via VM router

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    @virginmedia Still no broadband and no communication. Why do I the customer have to chase you to get an update. Why do you not contact me - email/call etc #poorcustomerexperience

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@virginmedia I have had no broadband for nearly 24hrs, an area issue apparently and you have a fix time of 03/02/20!!! #nothelpful #peedoff

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia I couldn't care less about the name issue. You're taking your payment anyway so this only becomes an issue for your security checks. I need a solution to my broadband, if you fix that you can write whatever you want as my name in the contract.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • troublesgone trouble (@troublesgone) reported

    @virginmedia my WiFi is down again in the SE9 area !! Can you let me know what’s going on .. kids can’t get online for lessons !!

  • pastiepower Geraint Thomas (@pastiepower) reported

    @virginmedia It relates to an incorrect package being applied, resulting in an erroneous bill of hundreds of pounds. No-one appears capable of resolving the issue and promises to do so pass without contact, time after time. Literally, days of my life have been wasted to your call centres.

  • RebekahNicol Bekah (@RebekahNicol) reported

    @virginmedia Yes and there are no issues

  • s0phiee_xx Sophie (@s0phiee_xx) reported

    @virginmedia I called back as the messaging was not working and no one contacted me from it. I’m not even surprised at this point but yet again I’ve been hung up on. Absolute worst customer service I’ve experienced.

  • Katiie90_x ღKαтıεღ (@Katiie90_x) reported

    @virginmedia Yes we did this and there was no known issues, we did eventually get connection back but the sound is still cutting out

  • HannahF79610107 Hannah Frost (@HannahF79610107) reported

    @virginmedia hi, any update on when the service issues in surbiton are going to be resolved? i see an article on bbc news from 15th feb but no update since then? HELP!!

  • STEE__19 STEE eXo (@STEE__19) reported

    @virginmedia please fix ur terrible wifi so i can stream thank u :0

  • jontcrawford Jonathan Crawford (@jontcrawford) reported

    @virginmedia I was given no choice whatsoever . Ringing me during my appointment to tell me that was very low. If that's the standard of service I don't want to stay with virgin media so will take advantage of my cancellation period

  • Agnamanga1 Palindrome (@Agnamanga1) reported

    @virginmedia you're killing me. Intermittent network connectivity for a week now but you wanna tell me there's no issue in ny area

  • gwfvrowell Garry Voss (@gwfvrowell) reported

    @virginmedia Download 38mbs upload 9mps it's the consistency that's the problem, I cannot even watch football on amazon prime because the picture just lags and freezes constantly, working from home is my main concern as i work on Databases so I'm constantly trying to upload to company server