Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Merton, Hammersmith, Paddington, Wembley, Sutton, Guildford, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge, Northolt, Fulham, Hounslow and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Merton |
TV | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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nando
(@locotraveller) reported
from
Windsor, England
@virginmedia hi engineers did a bad job outside my property. The cables are messy and exposed.
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Picture is pixelating when I record something & also when I pause and doesn't play properly after pausing? Please help!!
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
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Martin COYS
(@Dusty19646) reported
from
Hillingdon, England
Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.
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Sophie Judge
(@judgarama) reported
from
Merton, England
@virginmedia I have called twice today to try to get help to fix the fault with my tv service, and been cut off both times w/out speaking to anyone. Your online help has not rectified. Can I speak to a human being pls for help?
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginmedia Thankyou for this, but you are now saying Wednesday is the earliest you can comeback and fix the problem your engineers created then and left!?This is now affecting my ability to do my job which is primarily online. I am not happy
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SkyFlier6981 RGN RNT
(@SkyFlier6981) reported
from
Brentford, England
@virginhelp @virginmedia So who’s going to fix this? they came to set up stuff for installation to the upstairs flat. I am so 🤬right now you have no idea. I have grading to do and I need my damn internet. I’m really not impressed
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Mellows
(@mellows_sean) reported
Virgin media got to be the worst company in the country to deal with. After months of complaining still no joy how unprofessional
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Drawde
(@cheekytom) reported
@virginmedia Internet was down again this morning at 7am (i.e. not peak broadband usage time so outage can't be blamed on that). What is that number for? Is it the general helpdesk number or something else?
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Ross Miller
(@rosstmiller) reported
@Danburden1138 Do you have Virgin Media? I had problems with them until I switched from the so-called SuperHub and had no issues since.
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PokeJames
(@PokeJames93) reported
@PokeMert @virginmedia Mines gone down 4 or 5 times in the last week or so. Albeit very briefly majority of times but its just an inconvenience!
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Connor
(@rkart221) reported
Virgin media are actual pricks, we shouldnt have had to go through all of this, im using their stupid ******* mobile data atm which I had to pay for as they couldnt even do their jobs. All these assignments and projects are going to be late due to this incompetent company
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Beeblekin 🇪🇺 🌍 ✊🏼🌱 🍻
(@beeblekin) reported
@virginmedia Now that I've called it says there is a fault in my area but it didn't say this on the website. That's at least a day's work and pay lost (again). Getting really sick of this intermittent service.
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Nikki Patel
(@Nikkivpatel) reported
@virginmedia They are the ones that hung up twice, such poor service I wouldn’t recommend virgin media to anyone that wants reliable service with good customer service support!
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Connor
(@rkart221) reported
Aight **** this im going to go on a whole *** rant about Virgin Media bc this is actually absurd, this will be a thread or whatever is called, twitter thing. I just need to rant about this whole stupid situation
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Fadel Soliman
(@FadelSoliman) reported
@virginmedia Yes @virginmedia i tried everything including that number and it says that there is no issues in my area Please do something
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Courtney
(@courtney_delieu) reported
@virginmedia sort your internet out it’s impossible to work from home when it keeps going down.