Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/28/2026 08:20

March 28: Problems at Virgin Media

Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Southall, Merton, Slough, Greenford, Hampstead, Wembley, Paddington, Ashford, West Byfleet, Uxbridge, Feltham and Hayes.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • 1troggy_FFC Rob Trog (@1troggy_FFC) reported from Richmond, England

    @JockItch96 @virginmedia Don’t know how many times I’ve told you mate, the worst company in the world. When I cancelled them they carried on trying to take money then put a black mark on my credit file for non payment. Wouldn’t use them if they were the only choice!! Go Sky!!

  • davidjoneshome DJ (@davidjoneshome) reported from Kingston upon Thames, England

    @virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.

  • andrewrogoff Andrew Rogoff (@andrewrogoff) reported from Richmond, England

    @virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.

  • sanakardar Sana Kardar (@sanakardar) reported from Kingston upon Thames, England

    (2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer

  • qshahawan Man of Vision (@qshahawan) reported from Hillingdon, England

    @virginmedia very disappointed in the service you are providing. I am being billed they bloody amount for the last few months where i have downgraded the bloody service.

  • bigH_7 H‼️ (@bigH_7) reported from Wandsworth, England

    @virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths

  • 28Zizou Sab (@28Zizou) reported from Merton, England

    @virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.

  • RapidBI Mike Morrison (@RapidBI) reported from Hounslow, England

    @virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.

  • andrewrogoff Andrew Rogoff (@andrewrogoff) reported from Richmond, England

    @virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.

  • theworstbill Bill Adams (@theworstbill) reported from West Molesey, England

    @Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!

  • myatt1965 Jonathan Blackmore (@myatt1965) reported from Merton, England

    @virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @virginmedia absolutely appalling service recently like this customer

  • Patrick60425645 Patrick Barrett (@Patrick60425645) reported from London, England

    @virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    @PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • StephanieBugla2 Stephanie Buglass (@StephanieBugla2) reported

    @virginmedia I’m a UK customer in Lanzarote with no way to contact Virgin. When I try to turn on the Abroad toggle on the Virgin app (using hotel Wi-Fi) I keep getting Error 9999. When I click on Help nothing comes up. Tried going to Virgin online and won’t connect. Help pls!

  • maharsh Maharsh Kapadia (@maharsh) reported

    @virginmedia The technician visit was accepted by me as suggested but technician did not visited as per schedule. the customer care dont know the reason for this. is this the service you provide ? the ticket number is 21205841, on top of it llanother complain raised but resolution

  • QGeeDev QGee (@QGeeDev) reported

    @virginmedia It’s not up for discussion. You do throttle speeds in modem mode. In router mode, I get 350mbps down. My home router has been tested by me to be capable of over 200mbps both up and down. Yet when I use your modem in modem mode with this router, the download speed is 40mbps?

  • Daniel68432283 Daniel (@Daniel68432283) reported

    @virginmedia your WiFi is genuinely the worst I have ever been a part of. the fact that you take so much money off customers and give them an awful exchange is disgusting.

  • leepeters1892 Lee Peters (@leepeters1892) reported

    @virginmedia another day more internet issues, but use the status checker all fine. This company's a joke.

  • kljsandjb Iry (@kljsandjb) reported

    Is there any other ISP better than ******* virgin media in Dublin? #virginmedia service is the worst I have ever seen, will not use it any more

  • skimba Sophie Kimber (@skimba) reported

    @virginmedia reporting an issue as we can’t do it on our app. Whole street seems to have issues with broadband. This is the third time in as many weeks. Please get it sorted - BS21

  • dantheman8t5 Daniel McDermott (@dantheman8t5) reported from Dukinfield, England

    @virginmedia any idea when the outage will be sorted? I have work to do today

  • kljsandjb Iry (@kljsandjb) reported

    @virginmedia why is your service so bad? The modem/router shows everything is okay, the service status check is okay, but still with internet outages????

  • mikejjennings Mike Jennings (@mikejjennings) reported

    @virginmedia later today, but it's not like your estimates have been accurate before! Or you've said that it's fixed and then it's gone down a few hours later. So yeah... can you not be **** please?