Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 01/22/2026 17:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Egham, London, Hounslow, Kensington, Twickenham, Hampstead, Wembley, Southall, Slough, Hammersmith, Hayes, Addlestone, Fulham, Reigate and Leatherhead.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomEgham Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • spookyjulie Sarah Elizabeth Cox (@spookyjulie) reported from London, England

    @CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)

  • TheGeekiestOne The Geekiest One (@TheGeekiestOne) reported from Ealing, England

    Internet down yet again! @virginmedia... can some other company get fast fibre so i can change!!! Jeez talk about paying for a service..

  • indra_och Indra (@indra_och) reported from Ealing, England

    Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?

  • enders1 Richard Endacott 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@enders1) reported from Windsor, England

    Dear @virginmedia we have lost service on a Saturday night at 7pm, we were watching @DisneysMulan on @Disney for which we have paid £20. My children are very upset and your call centre is closed. I suggest you contact me urgently. Thank you

  • KathleenYCarter Kathleen Carter (@KathleenYCarter) reported from Merton, England

    @mirage44793697 @virginmedia indeed gave up holding on the phone for 22 minutes just now. Constant W02 errors for £69/ month. Not great.

  • jjjjxxx janet arias-ball (@jjjjxxx) reported from Guildford, England

    @virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?

  • TimLundSE26 Tim Lund (@TimLundSE26) reported from London, England

    @AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?

  • JamesJWalsh James-J Walsh (@JamesJWalsh) reported from London, England

    Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.

  • AnnieThwaite Annie Thwaite (@AnnieThwaite) reported from Richmond, England

    @virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.

  • turboeddie08 Eddie Seber (@turboeddie08) reported from London, England

    Virgin TV GO app down @virginmedia

  • czar_nik Dr Nick (@czar_nik) reported from London, England

    @virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!

  • Hodds229 Jonathan Hodder (@Hodds229) reported from Richmond, England

    @virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!

  • martynbest Martyn Best (@martynbest) reported from Esher, England

    @virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @virginmedia Phone not working. Just tried calling virgin from mobile- lines now closed and cut off. For a comms company the communication is useless. No broadband and no landline all afternoon.

  • czar_nik Dr Nick (@czar_nik) reported from London, England

    .@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin

  • waabbaC Waqas Abbasi (@waabbaC) reported from London, England

    @virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr

  • craigstrong Craig Strong (@craigstrong) reported from Richmond, England

    @Moonsushi @virginmedia Yes ours is down at the moment and the status page isn’t even working

  • venoztks Mike Harding (@venoztks) reported from Wandsworth, England

    @JNRaeside @virginmedia same in SW17 - random drop outs usually for about a minute... makes it really difficult to work... we have max expensive deal - fibre optic - and terrible service...

  • markwarne Mark (@markwarne) reported from Richmond, England

    Not the best start to the day when you attempt to log-on to work and discover that @virginmedia is down. Hoping that we don’t get anywhere near as late as 11:55 for KT2, that the website is saying that the issue is supposed to be resolved by.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Redchris1964 Red Chris (@Redchris1964) reported

    @virginmedia .... Sky sports app still not working when logging in through virgin media log in ..... when are you going to fix this ????

  • JamesAHopkins James Hopkins (@JamesAHopkins) reported

    @virginmedia Yeah I don't need your standard response to these things. You need to communicate better with customer. Just saying for the past 27 hours it's been identified and we're fixing it with a time which keeps moving is beyond poor.

  • Michaelpdrock1 Michael Jones (@Michaelpdrock1) reported

    @virginmedia Yea, literally everything stopped. I had to reboot the router ..again. this time was literally the worst as it was on, and every device was saying it wasn't connected

  • gearoid08803935 gearóid (@gearoid08803935) reported

    @Luighseach @rte Why would u say about a complaint u made to rte about all male panels and then say nothing has changed well the whole broadcaster changed that’s virgin media a private run company not the state run rte

  • AliceE_70 AliceE (@AliceE_70) reported

    @virginmedia I need my refund to go directly into my bank account not by chq as my VM is in my maiden name. Cannot supply marriage cert as I’m divorced. Lied to this morning saying refund processed when it hadn’t been. Last complaint I made took 6 months to sort out. 2 hours on phone this am

  • whiskeyanogo Richard Clarke (@whiskeyanogo) reported

    @virginmedia BTW, I tried a few options, just in case, and have got nowhere! At one point was sent a test link to your website! That was it! Is there an actual help source for email?

  • whiskeyanogo Richard Clarke (@whiskeyanogo) reported

    @husain_akhtar @virginmedia It seems that you're not the only one but they've been no help to me at all! They've asked me to call a number with 2 options when I need a 3rd choice! No email for me from this morning, I hope you get sorted soon. I'm going out of my mind!

  • DrAlisonOrr Alison Orr (@DrAlisonOrr) reported

    @virginmedia Got through to 150. Local outage confirmed but no engineer available until 22 March?! Can you help? (PS please stop trying to fob off customers by offering new ‘hubs’ it’s not the hardware it’s your connection! Other neighbours having same problem) off to investigate City Fibre…

  • nilby1 Mark Gowland-Pryde (@nilby1) reported

    @virginmedia Today I almost have no internet all out connections are wireless. The service was great till shortly after we upgraded to 600mg. The best connection has just under 70mg till 5 minutes ago when I did it again and achieved 166 on the same device

  • paulxdesign Paul Burley (@paulxdesign) reported

    @virginmedia Hi, I'm trying to cancel my broadband contract (it hasn't started yet). I've spent 45 minutes on the phone to your call centre, bounced to 3 separate members of your team (the 3rd of which, cut me off). Can you please sort this out so I don't have to call you?