Virgin Media Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Maidenhead, Hampstead, Woking, Southall, Redhill, Guildford, Epsom, Wandsworth, Feltham, Paddington, Barnes, Ealing and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Kimberli Anghell
(@AnghellKim) reported
from
Kingston upon Thames, England
Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
-
Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
@virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.
-
Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@lissielou13 @virginmedia I know!!! Horrible company
-
John Colbert ✊ #SocialismWorks
(@swlondonbloke) reported
from
Merton, England
🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
-
Rachael
(@RachaelGreenyer) reported
from
Kingston upon Thames, England
Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
-
Chris
(@HWick_Bluenose) reported
from
Wandsworth, England
@Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋
-
Jon Vanstone
(@Jon_Vanstone) reported
from
Richmond, England
@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
-
Ali Bateman
(@ali_bateman) reported
from
Richmond, England
@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
-
Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
-
Peter Wilkins
(@Peter_Wilkins78) reported
from
Merton, England
@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
-
Ayca Oncu
(@ayca_oncu) reported
from
Kingston upon Thames, England
@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
-
Julian
(@jujuthebowler) reported
from
Merton, England
@virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy
-
Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
-
Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia Please stop sending me this template message! It is of no value to me as a customer!
-
Luiz Otavio
(@llima3000) reported
from
Merton, England
I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
-
Richard Shead
(@RichardShead) reported
from
Richmond, England
@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
-
Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
-
Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
-
StreetCube
(@StreetCube) reported
from
Kingston upon Thames, England
@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
-
Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ffy S ❤️🏴❤️🐘❤️🌻
(@FfyX) reported
@virginmedia That’s NO help to me whatsoever. Have you ANY idea how long (and how expensive!) it is to call VM? Can you just give me the email address to raise a formal complaint, pls? The email I’ve sent appears to now be a “noreply@“ address. Completely unhelpful, extremely unsatisfied.
-
Dr. Ray Campbell #GoldStrike
(@RayCampbell19) reported
@virginmedia I've received a text message from Virgin informing me that there's an "investigation" underway to determine the cause of some "local network issues".
-
JulesAnime
(@AnimeJules) reported
@virginmedia Many thanks for reaching out.. I think you had an outage in the area.. service came back online as I left for work.. which is good as our son needed to log in to his Canadian servers for his course
-
Clarky
(@ClarkySpurs) reported
@virginmedia 6:45. Nobody is betting back to me today, are they? Not think with a problem this urgent someone should have made a call to follow up that ‘email’?
-
Afshaa
(@afshaa86) reported
@virginmedia hi, my wifi has been down all day and the app shows there is no issues. Please could you confirm if there any issues around b8?
-
Nick
(@NickNolson) reported
Anyone else's virgin media keep going down ?
-
Matthew
(@mneilan12) reported
@virginmedia is there intermitting issues in my area ?
-
PJ 🚴🏻
(@PJ) reported
@virginmedia I'll just be patient and check the status page again later. I need to put my phone on charge anyway, as I've barely put it down for the last 2 hours!
-
Anthony Eeles
(@EelesWasTaken) reported
@virginmedia in today’s “Fun with VM” episode, in an effort ti keep me as a customer you’ve set me up an o2 account. Except you haven’t, you’ve disclosed someone else’s details to me, and got mine wrong. You’re now telling me it’s my problem to fix with o2.
-
Charlie Partridge
(@CharlieHP) reported
@virginmedia my landline has been off for at least three days now. All your helpline says is your “engineers have found the problem and are working on it” Really?