Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Southall, Richmond, Hounslow, Wandsworth, Woking, Greenford, Northolt, Leatherhead, Laleham, Weybridge, Brentford, Walton-on-Thames, and Addlestone.

City	Problem Type	Report Time
Hammersmith	Internet	3 hours ago
Slough	TV	3 hours ago
Hammersmith	Internet	9 hours ago
Hammersmith	Wi-fi	17 hours ago
Hammersmith	Wi-fi	20 hours ago
Southall	Internet	21 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 56 seconds ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Tim Hole (@TimHole) reported 2 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 4 minutes ago from Spelthorne District, England

  @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

• 
  jrd1982 (@thefitebegins) reported 5 minutes ago from Hillingdon, England

  @virginmedia Yet again Virgin Media is down and yes I have tried the checker. Why are services with VM constantly going down across the UK?

• 
  eamorugby (@HoarseRoar) reported 6 minutes ago from Slough, England

  @virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 7 minutes ago from Hounslow, England

  Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?

• 
  Andrew Wood (@andrewlwood) reported 11 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  Phil ******* (@SustyPhilC) reported 17 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Rana Rahman (@ranaraptor) reported 30 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  ☆ Liezel ☆ (@liezel_t) reported 38 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  traymca 💙 (@traymca) reported 38 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 41 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 44 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Mike Fuller (@ninepine) reported 44 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Shasa Colson (@THE_COLSON) reported 44 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Urban Edge Capital (@UrbanEdgeCapit1) reported 45 minutes ago from Brentford, England

  @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

• 
  Robert Hallam (@Robertfhallam) reported 46 minutes ago from Spelthorne District, England

  @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

• 
  SusannJerry (@MrsJerryTweets) reported 48 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Joana (@JoanaLoGomes) reported 48 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  Paul Smith (@paulhelpspeople) reported 60 minutes ago from Twickenham, England

  When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dippy | Brig Content Creator (@Itsdippylive) reported 5 minutes ago

  In the same 28 April email, Virgin Media wrote: "a dedicated chat-based support route for customers with reasonable adjustments is needed... an area where we must improve." They wrote that 6 days ago. Today the next cycle broke.

• 
  Accessible Waterways Association CIC (@accesswaterways) reported 7 minutes ago

  @NicolaG01 @virginmedia My experience of Virgin has always been they suffer from technical issues. Many is the time in the past I have called them, they have told me to do things at my end which I know will achieve nothing... and then it magically works!

• 
  iWalkOutdoors (@iWalkOutdoors) reported 10 minutes ago

  @jollyjapes Zero. Never have in the full 15yrs of trading. Don’t know how much a van costs? You think there’s enough left for dividends? Perhaps you’re mistaking me & my biz for a CEO of BP or a regional manager of VirginMedia. I bloomin live on a housing estate with other working ppl.

• 
  Nadine_CCN (@NadineD_G) reported 12 minutes ago

  @virginmedia more than 24 hours of no internet service in the E4 area. I’m seeing people saying that this has gone on for days with them. How can we confirm that our service will be up and running by the suggested time? I have work to do and this is really causing a delay.

• 
  Cambridgewater.x (@cam_bridgewater) reported 13 minutes ago

  @vmbusinesshelp @vmbusiness . Just "upgraded" to Voom 1 gig from 500. Speed slower than previously. Called technical .. they did some fault clearing and told me to reboot router, now I have no internet at all. Technical can't help reverse the error as they don't have full access .. unbelievable. Worst service ever. How can a technician make things worse and then tell me an engineer will be with me Monday ..

• 
  Craig (@bricknblock1981) reported 19 minutes ago

  @virginmedia Please see my wife’s posts for issues and photos and contact her directly to resolve

• 
  william swain (@swainw36) reported 20 minutes ago

  hi, @virginmedia Virgin Media O2 — urgent help needed. Our ntlworld family email setup (parent account + sub-mailboxes) has broken after migration. One account now controls all logins (a sub) and the others are locked out. This is an account linking/migration error. Plz escalate?

• 
  David Brierley 🍺 🏌️‍♂️ (@davidlbrierley) reported 25 minutes ago

  @virginmedia Con't But now seems to have disappeared. It must be somewhere but where? 4.i no longer seem to be able to search for a programme 5. Why do I have to sign in to watch a programme that I have already recorded 6. Can you explain why, if I watch a programme with subtitles

• 
  Chris (@Brutha_bear74) reported 26 minutes ago

  @virginmedia I’m trying to login to my account but I’m getting an error code of IDF-12B, how can I pay my bill or get in the app? It’s not recognising my email even though I’m getting my email bills from you

• 
  theo Johnson ⸆⸉ (@theojamesjohno) reported 27 minutes ago

  @virginmedia wanna sort ur **** out? wifi it’s constantly down it’s a joke been off for 4 days now