Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hayes, Guildford, Hampstead, Slough, Maidenhead, Paddington, Wembley, Woking, Richmond, Kingston upon Thames, Hounslow, Burnham and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
@virginmedia @virginmedia 2 weeks daily drop in virgin media services. No notification by letter or email of services. Today services have been down all day in harlington. Unacceptable, take out money but don’t provide notification.
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia It’s NOT ONLY happening to me. There are many people in the Heathrow area (hope that suffices) for a start, that have this issue. I’ve given up on your app and customer service as we are not trying to understand our issue or the frequency of it. You just want to close your ticket
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@kveves Just teeeted advice directly from @Ofcom Hope it helps but in the mean time we are all stranded by subpar service by .@virginmedia #virginmediadown
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@PrimeVideo @netflix How can you partner up with @virginmedia when they cannot even provide your subscribers with an internet service to access your content for over half a month? #virginmediadown
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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Tori
(@totti369) reported
from
Wandsworth, England
@virginmedia no WiFi in sw18 - whole street down any update on when this maybe resolved?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia @Savilehto How are you going to compensate us? It says we should rely on you to automatically work it out. You can’t even get your service running smoothly for over half a month... #virginmediaincompetence #virginmediadown I bet they payment goes out from my account without any issues...
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30am, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia This has been going on for 16 days. Are you kidding me with your canned response? Don’t even bother replying to me until you have sorted it out in the UB3 area. Every time at 4pm goes down. Every night at 11pm goes down until 8.30am on wkends always down. #virginmediadown
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia as predicted. Down it goes. What is your problem @virginmedia #virginmediadown
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@toolaroola11 @virginmedia Guess who’s back up? Are you @toolaroola11 quick, we have 2 hours and 15 mins left of service before lockdown/curfew... #virginmediadown
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia sounds like someone starting a shift and leaving a shift and in between taking a break. HELLO?!?!?!? Isn’t this what you should be doing, trying to identify the source of problem??? #virginmediadown
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30pm, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@mrchdavid @virginmedia Not only the box, their whole system is Sh@+. Might as well cancel your contract. Be better in the long run to go elsewhere. #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jeanette Sloan
(@jeanettesloan) reported
@virginmedia there’s a fault on my service. I need speak 2 a human being about another important issue. But, as ur website is designed 2 be as helpful as my 11 week old kitten is at cooking dinner, I’ve resorted to tweeting you. Can someone please contact me ASAP. #virginmedia
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Jack Sears
(@jack_sears) reported
@virginmedia I’ve recently moved house and tried to transfer my services to my new house. You were unable to provide the service in the area and now you’ve charged me £240 to leave the contract early. How on earth is this fair?
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Chris
(@Christopherdpa) reported
@virginmedia There's a network issue which maybe affecting your broadband service What does this mean? This issue is caused by interference on the cabling coming into your home. This will cause intermittent speeds and performance may vary.
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Razvan Neacsu
(@RNeacsu) reported
@virginmedia Internet down. What the hell. You upgrade or downgrade your network? OX11.
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🌱Linda Dolan💙
(@Lindacdsa) reported
@virginmedia Thank you but that doesn’t resolve the issue of needing to set the subtitles on each channel every time I switch on the to.
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steven graham
(@steven_coyw) reported
@virginmedia I will pass, im not doing this dsnce everyday in life, the service is just shocking and very unstable, i will live with it until my contract expires
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Sarah
(@SarahwithLove22) reported
3rd day in a row that I haven't had signal on my mobile phone @virginmedia
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William Killiner
(@GSXBoy) reported
@virginmedia never buying a mobile from virgin again. Ill just get a sim from them. **** the stress, i can do without it.
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Tina
(@Tarantina34) reported
@virginmedia just moved over to you yesterday for a better broadband connection I’m completely disconnected! How on Earth do I speak to someone? The automated service is no good
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Vincent
(@vwetripp) reported
@virginmedia Tech support finally got it sorted. The reliability of Virgin has dropped so low I am now looking at other providers. Over 24 hours with no service is unacceptable.