Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 12/03/2025 09:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Windsor, Hammersmith, Wembley, Woking, Ealing, Southall, Richmond, Paddington, Redhill, Hounslow, Maidenhead, Hampstead, Guildford and Epsom.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomWindsor Internet
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls

  • ChapterIV Mark Reddick (@ChapterIV) reported from Banstead, England

    @virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!

  • 3lzantoinette king elz 🪐 (@3lzantoinette) reported from Merton, England

    one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...

  • AnnieThwaite Annie Thwaite (@AnnieThwaite) reported from Richmond, England

    @virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.

  • BowenKnight_24 Theo M-T✝️🏎🏁 (@BowenKnight_24) reported from Spelthorne District, England

    47mins for my first stream! I enjoyed being crap on F1 2019 for those of you who watched and I’ll be back on tomorrow but probs FIFA 20. Sorry for the annoying cutouts where my Virgin Media WiFi dipped🥴🙃🤙🤝

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    @virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?

  • JamesJWalsh James-J Walsh (@JamesJWalsh) reported from London, England

    Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.

  • venoztks Mike Harding (@venoztks) reported from Wandsworth, England

    @JNRaeside @virginmedia same in SW17 - random drop outs usually for about a minute... makes it really difficult to work... we have max expensive deal - fibre optic - and terrible service...

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.

  • JonR43 Jonathan Rourke (A575910) (@JonR43) reported from Hounslow, England

    .@virginmedia where is the London Irish game!! Should be on BT sport 2 Extra but red button not working!!

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia need to find out who to contact about bad single on my mobile????

  • AnnieThwaite Annie Thwaite (@AnnieThwaite) reported from Richmond, England

    @virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, you need to remove it.

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia That's to discard physical problems with your cable.

  • Hodds229 Jonathan Hodder (@Hodds229) reported from Richmond, England

    @virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday

  • enders1 Richard Endacott 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@enders1) reported from Windsor, England

    @virginmedia 4 complete service failures in our area in 6 weeks, do you think this is acceptable?

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kesavan260380 Kesavan Veerasingam (@kesavan260380) reported

    @virginmedia For your information complaint still not resolved 🙌🏽

  • MissDrivel Aneta #FBPE (@MissDrivel) reported

    @virginmedia Hi. Got a quick question. If my wifi keeps disconnecting, would it be because of my hub not working properly? I'm trying to watch amazon and I keep losing the connection. I've restarted the hub several times. It's been happening for a few days now.

  • JaseBrant Jase (@JaseBrant) reported

    Hi, does anyone actually work at @virginmedia? Been trying to make contact via WhatsApp since Thursday, all day, every day, nothing apart from bots. If I cancel my db will someone call me?

  • Carolin14831345 Caroline Jones (@Carolin14831345) reported

    @simonjohnson88 @virginmedia Tvctech on Instagram can help fix that

  • nickcatlin Nick Catlin (@nickcatlin) reported

    @virginmedia Yes there are no reported problems for today in this area. Only work for October 7th. You are first human to respond

  • nickcatlin Nick Catlin (@nickcatlin) reported

    @janetuel @virginmedia @virginmedia NO WI-FI I have been waiting 2hours to get a response from customer services. Also E17

  • R0BMORGAN Rob Morgan (@R0BMORGAN) reported

    @virginmedia 29th September. Checked my account again, still no complaint to track and no further contact from Virgin media since. The person I spoke to told me he had emailed the details to his manager. I'm not starting all over again!

  • nickcatlin Nick Catlin (@nickcatlin) reported

    @virginmedia Yes done all this can’t get anyone to help. Book me an engineer

  • R0BMORGAN Rob Morgan (@R0BMORGAN) reported

    @virginmedia 29th September. Checked my account again, still no complaint to track and no further contact from Virgin media since. The person I spoke to told me he had emailed the details to his manager. I'm not starting all over again!

  • CAKE_LlKE_GAGA cait (@CAKE_LlKE_GAGA) reported

    sorry for yelling at u over the **** internet. my sim just came out abit. @virginmedia its not u, its me.