Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Northolt, Leatherhead, Slough, Laleham, Woking, Southall, Hounslow, Weybridge, Brentford, Walton-on-Thames, Addlestone, Wandsworth, Ashtead, and Tadworth.

City	Problem Type	Report Time
Hammersmith	TV	6 hours ago
Northolt	Internet	6 hours ago
Leatherhead	Internet	9 hours ago
Slough	Internet	12 hours ago
Northolt	Internet	1 day ago
Hammersmith	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 56 seconds ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 3 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  Francesco Marchet (@MarchetF) reported 7 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Andrew Wood (@andrewlwood) reported 15 minutes ago from Hounslow, England

  @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

• 
  Ross Harvey aka The Project (@rh_theproject) reported 26 minutes ago from Hillingdon, England

  @virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,

• 
  DJ MRT (@DJMRT) reported 27 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  jeanne smith (@jeannesmith1) reported 28 minutes ago from Hillingdon, England

  @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

• 
  R. Aaron (@aaronuart) reported 30 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  J (@not_on_fire) reported 32 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 35 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  Geoff Rogers (@GeoffRogersEU) reported 36 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Oliver Fatyol (@IstvanOFatyol) reported 38 minutes ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  Shasa Colson (@THE_COLSON) reported 39 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 39 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  Ravinder Judge (@judge_ravinder) reported 39 minutes ago from Hounslow, England

  @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 40 minutes ago from Ealing, England

  @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

• 
  Andy Walker (@educationforum) reported 47 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  John carroll (@Johnboy82903002) reported 50 minutes ago from Brentford, England

  @virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help

• 
  Rana Rahman (@ranaraptor) reported 55 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  ☆ Liezel ☆ (@liezel_t) reported 58 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sharon Hall (@sharonmariahall) reported 5 minutes ago

  @virginmedia i emailed a complaint on your webform on 3 April. Why have i never received a reply? Please dont ask me to send you a direct message. I have and again, not received a response. Your customer service is non existent.

• 
  Jason Caine Smith (@jasoncainesmith) reported 6 minutes ago

  @VirginMedia No response on X or WhatsApp after hours. Cannot get through by phone due to your system issue. This has left an elderly customer without TV all day. Completely unacceptable. If I don’t get a response shortly I will be making a formal complaint.

• 
  sponge0812 (@sponge0812) reported 6 minutes ago

  Just had to cancel virgin media fibre after 2 months, constantly dropping out and some times for hours, had to go back to sky which I wish we had not left now

• 
  Turkish 🇹🇷 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Turkish_hackney) reported 8 minutes ago

  @virginmedia spoke to your customer service not long ago and the person couldn’t understand me. Why do you hire people that don’t understand basic English sorry to say. And your services are rubbish by the way, I will be cancelling

• 
  Daniel Taylor (@DanAaronTaylor) reported 12 minutes ago

  @virginmedia VM/O2 account locked for security reasons. Spoke with someone on chat who requested it be unlocked within 5 days. This never happened. Called and asked again for my account to be unlocked. Again told this would be done. Hasn’t. Can this be escalated? I need access.

• 
  Ariel Online (@justarieldotcom) reported 12 minutes ago

  @NotEnoughTECH @virginmedia @virginmedia used to be one of if not the best broadband provider in the UK. They even won some customer service awards x years ago if i remember correctly. At one point everything just fell apart. Customer service became non existent, they started to treat customers unfairly and many other issues. I wonder what happened tbh🤔

• 
  lacy (@lacy123319) reported 13 minutes ago

  @virginmedia switch to us and we'll pay up to £250 switch fee. Oh ok.. 37 days to wait for initial installation. Oh no, wait! Let's cancel 48 hours before and Let's increase that another 55 days... what a joke of a company. No thanks felicia

• 
  CrankyGeek (@pepetideo) reported 25 minutes ago

  @virginmedia you should not be glad. You should be ashamed of your terrible track record so far

• 
  Paul Matthews (@Pmatthews123) reported 26 minutes ago

  @virginmedia Yes and told the same as it’s all in 1 package I can’t cancel Tv part and keep the BB until sky sort it out which is after my end date and therefore I will be charged inflated price- all I want is to cancel TV and until switch happens keep the BB surely VM can do this

• 
  Aidan Costello (@aidan_codtello) reported 26 minutes ago

  @entrustTMF @virginmedia I've done a postcode check and it says intermittent problems. My daughter says if it doesn't improve she can go back to her flat as it isn't too far away. We are in London. We signed up for virgin party as they were to pay £50 incentive to use & my father for both of us signing