Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 01/21/2026 14:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Kensington, Twickenham, Hampstead, Wembley, Southall, Slough, Hammersmith, Hayes, Addlestone, Fulham, Reigate, Leatherhead, Paddington and Merton.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomKensington Wi-fi
United KingdomLondon Wi-fi
United KingdomTwickenham Internet
United KingdomLondon E-mail

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • unknown45523435 💋unknown💋 (@unknown45523435) reported from Hillingdon, England

    Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

  • elthampalacegay royal 🌈 (@elthampalacegay) reported from London, England

    @virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??

  • JammieBun James Brown (@JammieBun) reported from Hillingdon, England

    Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

  • Griffo2018 RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England

    @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

  • StuartTarn Stuart the Copywriter (@StuartTarn) reported from Spelthorne District, England

    A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

  • GabrielaLungu Gabriela Lungu (@GabrielaLungu) reported from Kensington, England

    @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

  • morish1 maureen robert (@morish1) reported from Hillingdon, England

    @virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!

  • Johnlumb67 John lumb (@Johnlumb67) reported from Richmond, England

    @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

  • donnorcean Connor Dean (@donnorcean) reported from London, England

    @virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?

  • Paul___SW18 Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported from Wandsworth, England

    Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

  • ExtremePCUK ≡xtr≡m≡pcuk 🔜 #i69 🤟 (@ExtremePCUK) reported from Hillingdon, England

    @virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!

  • Griffo2018 RICHARD GRIFFITHS (@Griffo2018) reported from Wandsworth, England

    @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

  • markhayo MarcHayo (@markhayo) reported from Kensington, England

    Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

  • elthampalacegay royal 🌈 (@elthampalacegay) reported from London, England

    Can you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.

  • donnorcean Connor Dean (@donnorcean) reported from London, England

    @virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating

  • iglu_sim simone clark (@iglu_sim) reported from Kingston upon Thames, England

    @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

  • GabrielaLungu Gabriela Lungu (@GabrielaLungu) reported from Kensington, England

    @virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑

  • Griffo2018 RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England

    @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • White2Janice 🎀💜Janice 🍬🌺 (@White2Janice) reported

    @virginmedia Well i think she will have to move to another provider as she doesn’t want or need a hub. I will ring sometime next week to cancel her contract then can sort out getting switched on with BT.

  • keithfrancisuk Keith Francis (@keithfrancisuk) reported

    @lloydhardy @TwitterSupport Have tried forgetting the network and re-adding, we are on @virginmedia

  • endmack macken_eanna (@endmack) reported

    @newhandlehun @FergalBowers Exactly why no questions? Baffling RTÉ Virgin Media peddling this **** and no interrogation.

  • DebbieDht Debbie Travers (@DebbieDht) reported

    @virginmedia I am sure they are, but keep the customer happy. Inform and manage expectations and that is not what Virgin media are doing.

  • MrRyanCueto Ryan Cueto (@MrRyanCueto) reported

    @Tracy12121212 @virginmedia I am with virgin. I’ve had connection problems this weekend, so maybe that’s the reason.

  • SamanthaWatkis2 Samantha Watkiss (@SamanthaWatkis2) reported

    @virginmedia Called, transferred the cut off... topical. Internet issues since February, due a refund

  • cooldudepaul99 Coolpaul99 (@cooldudepaul99) reported

    @virginmedia we did and they said that their engineers are working their best to fix this issue and is taking a little longer due to it being a complex issue

  • Fly8710 Fly87 (@Fly8710) reported

    @virginmedia YOU HAVE DEVESATED MY SON FOOTBALL FINAL AND NO SERVICE. DISGUSTING CUSTOMER SERVICE

  • tim_conduit Tim Conduit (@tim_conduit) reported

    @maryloraine06 @virginmedia same issue for me in same area. this is just unacceptable

  • DebbieDht Debbie Travers (@DebbieDht) reported

    @virginmedia Thank you, but I am not interested in compensation, I would like someone to say what the problem is and how it is to be fixed. We are still with no WiFi and there are work commitments that have to be fulfilled.