Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Woking, Hammersmith, Greenford, Slough, Richmond, Southall, Northolt, Leatherhead, Laleham, Hounslow, Weybridge, Brentford, Walton-on-Thames, Addlestone, and Wandsworth.

City	Problem Type	Report Time
Woking	Internet	3 hours ago
Hammersmith	Internet	6 hours ago
Hammersmith	E-mail	6 hours ago
Woking	Internet	7 hours ago
Greenford	E-mail	13 hours ago
Woking	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 2 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  Mike Fuller (@ninepine) reported 4 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  itsnotOK (@itsnotO56763609) reported 7 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Deano (@Deano1969) reported 7 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Stuart the Copywriter (@StuartTarn) reported 10 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  Marta (@itsmartamoya) reported 14 minutes ago from Merton, England

  @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

• 
  Shasa Colson (@THE_COLSON) reported 14 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  itsnotOK (@itsnotO56763609) reported 15 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 22 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Tim Hole (@TimHole) reported 23 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  mara penzo (@magma62) reported 25 minutes ago from Brentford, England

  @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

• 
  jeanne smith (@jeannesmith1) reported 28 minutes ago from Hillingdon, England

  @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 28 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Oliver Fatyol (@IstvanOFatyol) reported 29 minutes ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  eamorugby (@HoarseRoar) reported 38 minutes ago from Slough, England

  @virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.

• 
  J (@not_on_fire) reported 40 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Bhavin (@Bhavinmaru2020) reported 45 minutes ago from Hillingdon, England

  @virginmedia I am loosing signal intermittently. Not great!

• 
  SusannJerry (@MrsJerryTweets) reported 53 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  R. Aaron (@aaronuart) reported 53 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Urban Edge Capital (@UrbanEdgeCapit1) reported 60 minutes ago from Brentford, England

  @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carol-Ann Sihra (@Csihra) reported 3 minutes ago

  @virginmedia The worst customer service I have ever experienced. Managers can’t even get it right, how hard can it be to cancel a contract

• 
  Sarah (@nameHarryPalmer) reported 6 minutes ago

  @entrustTMF @virginmedia That's ludicrous! So an engineer couldn't be bothered to fix the "noise" and just cut you off?

• 
  Cambridgewater.x (@cam_bridgewater) reported 9 minutes ago

  @vmbusinesshelp @vmbusiness . Just "upgraded" to Voom 1 gig from 500. Speed slower than previously. Called technical .. they did some fault clearing and told me to reboot router, now I have no internet at all. Technical can't help reverse the error as they don't have full access .. unbelievable. Worst service ever. How can a technician make things worse and then tell me an engineer will be with me Monday ..

• 
  Carol-Ann Sihra (@Csihra) reported 11 minutes ago

  @virginmedia Open a complaint which doesn’t get replied too. Phone calls promising a follow up call which doesn’t happen. Terrible customer service

• 
  Catriona **** (@CJD39) reported 12 minutes ago

  What a kerfuffle. 10 calls to Virgin to reactivate services. Not easy and customer service not great. @virginmedia #customerservice #housemove #difficult

• 
  dave towers (@daveyt1979) reported 14 minutes ago

  @virginmedia yet again tv is buffering but according to virgin media there are no issues in the Newcastle area Why oh why did I leave bt never had any issues with them !!!

• 
  LovelifeLoveLowe (@debbsno1) reported 16 minutes ago

  @TheGriftReport Virgin media have been ringing me a lot, I dont answer, as I can NEVER understand the call handler, theyre also very impatient and rude. I pay my bill via direct debit on time, everytime, so , unless I've a problem to report I simply dont put myself through it, too stressful.

• 
  Kamran360 (@kamran360) reported 17 minutes ago

  @virginmedia been without Internet all day called three times and have been disconnected three times. If you can’t help me, please cancel my Services. Is this how you treat loyal customers?

• 
  entrustTMF (@entrustTMF) reported 17 minutes ago

  @karenwi17092279 Sorry to hear that, not good 😔 Yes, we rely on these things more than we realise... I had forgotten the printer, the TV box, my Spotify, heating controller, etc. all use the WiFi and workarounds for all of them need to be fashioned or just abandoned until @virginmedia fix it

• 
  AKW (@EdenPrime88) reported 18 minutes ago

  @virginmedia could you please reply to a complaint submitted for account 141321301 Area 02. The situation has gotten absolutely ridiculous