Virgin Media Outage Report in Shepperton, Surrey, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Slough, Hammersmith, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, Merton, and Greenford.

City	Problem Type	Report Time
Slough	Internet	6 minutes ago
Slough	Internet	24 minutes ago
Slough	Internet	55 minutes ago
Slough	Internet	58 minutes ago
Hammersmith	Internet	1 hour ago
Hammersmith	Wi-fi	2 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Chloe Saunders (@clogsworth19) reported 5 minutes ago from Wandsworth, England

  @virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.

• 
  Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported 6 minutes ago from Ealing, England

  @virginmedia LS, just tried to send a text to your CS and the number is invalid. Is this a scam? @virginmedia charging £49.50 for a worse service than ever before and no working landline.

• 
  michele pretty (@saucyshellybaby) reported 13 minutes ago from Hounslow, England

  @virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?

• 
  Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported 15 minutes ago from Ealing, England

  @virginmedia Just spent an hour on the phone to yourselves, not only is the service going to be referred to @Ofcom due to frequent drops in the service + no LL, but you can’t offer me a 12mth contract insisting I have 18mth. Well, I might take up @SkyTV’s offer reluctantly. #Ealing

• 
  Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported 16 minutes ago from Brentford, England

  @virginmedia No you probably do it understand the extent of your lack of service. We have been having no internet for weeks and every time we call we get the automated voice saying the line is busy and to call later. 3 WEEKS like this. You guys need to sort this out.

• 
  Daniel Emery (@DemeryUK) reported 22 minutes ago from Richmond, England

  @browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.

• 
  Chloe Saunders (@clogsworth19) reported 24 minutes ago from Wandsworth, England

  @virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks

• 
  Neil C Boote (@MisterBoote) reported 26 minutes ago from Ealing, England

  So our education system & business activity now utterly reliant on solid, fast, reliable internet service that market consistently fails to deliver. @virginmedia down again this am. Time for state to take control of this crucial, strategic infrastructure. Really is a joke ATM.

• 
  Kelvyn Taylor (@Vibroseis) reported 29 minutes ago from Egham, England

  Virgin Media is down, so guess I’ll have to spend my leave reading books and playing guitar.

• 
  vishal.rehan (@vishr83) reported 31 minutes ago from Wandsworth, England

  @virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company

• 
  Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported 31 minutes ago from Ealing, England

  @virginmedia Can I please DM you on this issue?

• 
  michele pretty (@saucyshellybaby) reported 42 minutes ago from Hounslow, England

  @virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected

• 
  mike (@mikeperrin58) reported 44 minutes ago from Egham, England

  Anyone having trouble with Virgin media broadband or is it just me ?

• 
  Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported 46 minutes ago from Ealing, England

  @virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.

• 
  Estelle Levacher (@Goldenlocks) reported 46 minutes ago from Richmond, England

  @virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!

• 
  James the Electrician ⚡ (@jamesifoster) reported 47 minutes ago from Spelthorne District, England

  @virginmedia Our Internet is down TW18, Staines-upon-Thames

• 
  matt 🇮🇳 (@vorny_twts) reported 48 minutes ago from Merton, England

  This zoom call keeps crashing **** off @virginmedia

• 
  Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported 57 minutes ago from Ealing, England

  @virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?

• 
  Nico Cary (@nicocary) reported 59 minutes ago from Cobham, England

  @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

• 
  Martin (@dickerboy) reported 60 minutes ago from Merton, England

  How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  raja hassan (@RajaParwaz) reported 6 minutes ago

  @virginmedia @virginhelp I,am still unhappy with your service signal keep dropping off 😢😢

• 
  James Brennan (@ImBiiiGz) reported 8 minutes ago

  @virginmedia @VirginMediaIE Website down ??

• 
  Q (@MrQ76) reported 10 minutes ago

  @virginmedia Great to hear 1 gig fibre is available, sad to hear £35 connection fee and no offers for a 22 yr customer - Roll on BRSK hurry and get fibre installed in Derbyshire

• 
  gaby (@gabrielaesta) reported 11 minutes ago

  @virginmedia hi! broadband package was supposed to arrive by today to coincide with moving into new place - no sign of it. tracking link in confirmation email just takes me to your website? can’t get hold of a human via phone or chat. please help! thanks

• 
  Ian (@Mr_Barnz) reported 13 minutes ago

  @virginmedia hello, trying to access my account through your site and iPhone app but it won’t let me in, is there a problem?

• 
  Fer (@gomobel) reported 16 minutes ago

  @stuartcantrill @virginmedia My internet connection yesterday was just awful. Calls dropped all the time, robotic voice... I'm definitely switching companies when we move.

• 
  Shane (@rMgUvuwhQwwZVcZ) reported 16 minutes ago

  @virginmedia When I contacted them yesterday, I was told that someone will call me within 24 hours but that window has passed. So I’m giving you 4 hours to finalise the order before I cancel and move elsewhere.

• 
  Daddy Ayce (@DaddyAyce) reported 16 minutes ago

  @virginmedia suck my arsehole. **** company @VirginMediaCorp world's wankest customer service and world's wankest provider. **** all a yall.

• 
  Graham Fradd (@GFradd) reported 18 minutes ago

  @virginmedia do you happen to be doing maintenance in the PL5 area of Plymouth? My Internet has gone down this morning around 9.50am

• 
  OMA Monster @ #EGX2021 (@OMA_Monster) reported 19 minutes ago

  @virginmedia I always say, if I'm going down I'm going down in style 😎