Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Hammersmith, Hayes, Wembley, Addlestone, Fulham, Reigate, Leatherhead, Paddington, Merton, Redhill, Ashtead, Wandsworth and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Slough |
Internet | |
| Hammersmith |
TV | |
| Hammersmith |
Internet | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
@virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.
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Des O'Carroll
(@Deso27) reported
from
Richmond, England
@virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia down in se6 london? Can't access to your site even from the mobile
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
@virginmedia Hi there. I am having trouble using phone service I can never get through. We are looking at ending our Virgin media broadband for now. Can I contact you via Whats app or another means to start this process many thanks. Barnaby
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia paid to watch the @AVFCOfficial Vs Leicester game On Demand and it’s not working and your call centre is closed, please respond to this as I am extremely unhappy with the service and you stealing £14.95from me.
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The Gaffa🔌
(@ako_essex) reported
from
London, England
@virginmedia worst internet provider going
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia if you have planned maintenance in the area ‘to make the service better’ why not send your loyal customers a heads up? You can’t just take the service away for a whole day W/out informer us beforehand. This is really poor customer service #virginmediadown
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia not only is my broadband down, but looks like your website is as well, can’t check service in my area
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia I guess this sums up the level of service. Simply can’t get in touch to discuss the contract we have. Website, telephone, Twitter, bots... no doubt I’ll get a call at the supermarket checkout or at dinner.
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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The Gaffa🔌
(@ako_essex) reported
from
London, England
Virgin media is absolutely awful in every aspect
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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Mark The Mackem
(@mark_j_cummins) reported
from
Hillingdon, England
My wife tried to cancel our @virginmedia the man on the other end of the phone wouldn't let her go, baby screaming in the back ground for a bottle my wife kindly told him to cancel and she needs to feed the baby, nope he still was asking questions to why. Very unprofessional
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Roger Williams
(@rogerw117) reported
from
Richmond, England
@virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PLUTO☔️🌃
(@ken4rd) reported
@virginmedia are so **** it’s unbelievable, should have to hotspot my damn computer at home
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Tesh Punja 🇬🇧🇮🇱
(@TeshPunja) reported
@virginmedia I didn’t say I have a problem with box sets and on demand. Re-read my tweets.
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Tom Quante
(@TomQuante) reported
@virginmedia no way through on the phone and rubbish service for weeks. Cancelling the direct debit now you can suffer for a change
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Kaitlyn Murphy
(@kaitlynmurphyx) reported
@virginmedia someone was supposed to come to fix our TV and wifi yesterday and nobody showed up. This is Day 4 and about 6 phone calls and zero help. Been trying to get through on the phone for an hour now.
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Timothy
(@Timothy4D) reported
@visualsbyneon The whole week my wifi has been bad, cutting out and today it just wasn't on at all Seems like a lot of people on virgin media were without internet this morning
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Indy Singh
(@singh_indy) reported
@BLUCHIP_STUDIO @virginmedia @CISASUK Logged it with them. I want a full refund for the last 2-3 years ! Customer service is pathetic
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Allan Williams
(@Shytot63) reported
@virginmedia are you having issues with your customer service I have been cut off 4 times after waiting 20 minutes
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Aaron_M_Girling
(@Aaron_M_Girling) reported
@virginmedia To do this and leave the tv service off- basically needed the internet service due to working from home and home learning for 3 kids. I was transferred through to the Cameron who said no it wasn’t possible showed no understanding of compassion to the situation and said all I
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James Miller
(@jameskibwe) reported
@virginmedia Why was I told differently by multiple people on the Virgin team? Why was an agreement made to take action - twice - that was not permitted? Why I am left holding the bag of costs while everyone at Virgin walks away hiding behind their books? It’s really poor service. Terrible.
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Dankies
(@the_dankies) reported
@virginmedia John please read the entire thread before responding. The reason I’m messaging you is the phone line is genuinely horrific. I have never to a less helpful group of people