Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, London, Hampstead, Fulham, Wandsworth, Hayes, Egham, Kensington, Twickenham, Wembley, Southall, Slough, Hammersmith, Addlestone and Reigate.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Internet | |
| London |
TV | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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Nik Hunt
(@NikHunt_) reported
from
Paddington, England
@virginmedia Checked earlier - no faults found on the auto test. Also rebooted router to no avail. Issues affecting both WiFi and cabled connections, as well as the video on demand apps on the TiVo (amazon prime video was slow and laggy)
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
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Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Megan🧁
(@_meganfrancesca) reported
@virginmedia our wifi is really poor lately, poor range and signal. Any advice? Don’t want to switch providers ideally as been with you 3+ years, just need a fix!
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Eileen Vogel
(@eileen12046) reported
@alex_mciver99 @virginmedia I had similar experience on my account when I got disabled I contacted support for two weeks they couldn't help until i was referred to Dell_cyber on Instagram they fixed my account they are expert in getting back in hacked/disabled/deleted
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David Elliott
(@DavidDawn1) reported
@virginmedia Instead of bragging why not sort out the myriad of complaints? Mine is that you're trying to start me on a new contract when i moved home which makes you in breach of section 5 and therefore I am entitled to cancel. You're also trying to say I've changed my name! All lies!!!
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Ranson Roof & Build
(@RansonRoofBuild) reported
@richardbranson rather than wasting money poncing around in space, I’d be sorting out the constantly crap customer services @virginmedia gives. 1hr wait times then speaking to a sub-human who cannot add 2+2. Ive complained 6 times but still threats to my mother for money…#crooks
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Dominic
(@DomBradshaw7) reported
@FeckOffFlouncer @virginmedia No they can’t, don’t do it to yourself. We’ve been waiting for a month following **** up after **** up. They’re wildly incompetent and their customer service is non-existent.
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Fiona
(@Fiona51380911) reported
@LettingFocus @virginmedia I feel your pain...then, after tweeting this, they'll send you some sh*t link that doesn't help either. Tried phoning, writing, tweeting...I guess they just don't care.
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Owen Hurst
(@OwenHurst12) reported
@virginmedia why is it when it comes to the weekend, that’s when the internet in my house alway goes to **** it’s like it has a mind of its own. Seriously need to sort it out it keeps rebooting itself for no reason and doesn’t turn on for about 10-15 mins it’s a joke. Not Happy
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Skee-Diddy 💙
(@skeediddleydoo) reported
@virginmedia Brits shouldnt be allowed to vote for anything... They will no doubt **** it up and choose the worst option. Every time.
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Will Vieri
(@VieriTweets) reported
And to top it off @virginmedia. Three phone calls yesterday, first guy hangs up on me mid-help. Second guy tells ME I moved the install date. Third lady unable to do anything, but “is sure it won’t happen again!” How are you a business?
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Vicky Warrener
(@VickyWarrener) reported
@virginmedia DN17 1EU Apps & On Demand services not working - failed while watching - no details on website - any ideas?????