Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/15/2026 17:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southall, Hayes, Guildford, Hampstead, Slough, Maidenhead, Paddington, Wembley, Woking, Richmond, Kingston upon Thames, Hounslow, Burnham and Greenford.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomSouthall Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia Still no service......

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Kingston upon Thames, England

    @virginmedia Not fixed yet...automated message says 5.30pm for internet to be back on but nothing as yet and I have some really important work to do tonight.....help!

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.

  • Lauren_Sberry Lauren Scott-Berry (@Lauren_Sberry) reported from London, England

    @virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help

  • Mac0z Oliver W (@Mac0z) reported from Woking, England

    @virginmedia Wired, the problem is always downstream of our hub (which runs in modem only mode)

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia - over 48 hours now and no broadband or TV. Really unimpressed, mostly because I can only access an automated service for info. How hard is it to provide decent customer service and let me know what is going on - @SkyUK gets back to me before you do!

  • PaulG_Lon Paul (@PaulG_Lon) reported from Wandsworth, England

    @TomMockridgeVM @virginmedia @richardbranson I’ve written to you twice today Tim, but haven’t had the decency of a reply. Please help me. Or you Richard. Thanks

  • fatwhit5 chris whittart (@fatwhit5) reported from Hounslow, England

    ******* shit @virginmedia WiFi has gone off AGAIN 😡😡

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    I have never had any problems with you @virginmedia before and not happy

  • Jefferz1980 DJ (@Jefferz1980) reported from Egham, England

    @virginmedia Well thanks for your help, well lack of it I can’t believe your company can’t even get a simple delivery right... oh well

  • sarahleveridge Sarah Leveridge (@sarahleveridge) reported from Paddington, England

    @virginmedia why oh why do I get charged so much more as an exiting customer to renew with you ! Also been trying to pay line rental all day but your systems are down 50 mins at least wasted

  • ogerreyn owain gerreyn (@ogerreyn) reported from London, England

    @virginmedia what a joke of a company. My broadband was down for months and you continued to charge me now I’ve left you are still trying to charge me!

  • damawa42 Daniel W (@damawa42) reported from Kensington, England

    @virginmedia Occupant. Yet you know full well the occupant is already a customer. I know, I know, you're going to tell me it's a different department or a third party, but that's pathetic. Please inform them of current customers so they don't get spammed. Morons.

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    Get home from work....2 out of 3 kids sick...oh well at least I can catch up with some work this evening on my laptop....oh no @virginmedia outage today means no broadband & no telly either 😱😡....would be good to get a report on when this issue will be fixed.....

  • trustintalk paul taylor (@trustintalk) reported from Paddington, England

    Sadly it doesn't just happen with Virgin Media but with most service providers (a misnomer if ever there was one).

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia Spoke before Xmas, contract ended in Oct 18. Although apparently I didn’t cancel! Hence more frustration

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....

  • ZabiOsmani11 Zabi (@ZabiOsmani11) reported from Hounslow, England

    **** you @virginmedia for ruining my evening

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia If you cannot call me in this instance, then fine. I will go to court as I have the detail, lack of service, a signed tech report stating local equipment not fit for purpose, no calls received on landline for 2 years coz it didn’t work! LL £16.99 x 24=407.76 I was fair. V weren’t

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • npick69 Neil Pickersgill (@npick69) reported

    @virginmedia Ash, I’ve just called 02 using this number. Would you believe that the idiot at Virgin who set this contract up has given them my wrong email address so they can’t talk to me because I fail security. You couldn’t make this up !!!!

  • Rashmi82753882 Rashmi (@Rashmi82753882) reported

    Why are your staff rude over the phone @virginmedia, there is clearly no desire to retain customers!

  • JoanC108 JoCamp (@JoanC108) reported

    @virginmedia From both my landline and my mobile which isn’t Virgin so the issue is obviously Virgin end as I can ring other people.

  • anduzzi Anduzzi (@anduzzi) reported

    @virginmedia worst customer service that I have ever experienced!!

  • michaelSmarks michaelm (@michaelSmarks) reported

    @virginmedia 35 days for a refund cheque. And when it didn’t arrive you kindly issue a new one…except I’ve just been told that will take another 35 days. Seriously. This is What you seem good service. @WhichUK as a member happy to discuss further

  • iamjimpage Jimstagram (@iamjimpage) reported

    Cancelled my @virginmedia TV Service, and moved my mobile phone elsewhere - sick of their stinking service.

  • bigtitch Bigtitch (@bigtitch) reported

    Dear companies, when you cold-call me do not be surprised when I don't give you my details. You could be anybody. And don't tell me the date my account started as though it's a slam-dunk because who ******** remembers that ****? Mentioning no names @virginmedia

  • redwarrior67 Michael James Guy (@redwarrior67) reported

    @virginmedia @MammafulZo Sounds to me virgin media needs to sort out their customer service immediately . Shocking stories on here confirm , GO TO SKY TV !!!!

  • neerajnayar N Nayar (@neerajnayar) reported

    @Lovely_Mobile @virginmedia @marcommnews No. No update and still NO SERVICE😡

  • Hellosmee1 WokesRJokes (@Hellosmee1) reported

    @RingDoorbell_ Like #VirginMedia you send an email notifying a Protect plan price rise in a month, send the message just before a weekend, then ignore online chat attempts to contact you to cancel (says 'Oops something went wrong' in the ProtectPlan tab of online account) 🤬👎