Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Leatherhead, Hampstead, Fulham, Wandsworth, Hayes, Egham, Kensington, Twickenham, Wembley, Southall, Slough, Hammersmith and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| London |
||
| London |
Internet | |
| London |
Internet | |
| Hounslow |
Total Blackout | |
| Leatherhead |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Richard Heasman
(@H33ZE) reported
from
Merton, England
@virginmedia Broadband in SM4 area has been down today since around midday and went down yesterday afternoon too. Actually saw a Virgin Media engineer on our road on a green box and he advised that it was all working again. Service status also currently advises no issue!!
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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Richard Beenham
(@RickBeenham) reported
from
Wandsworth, England
Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!
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Molly-Kate McCaffrey
(@moll_mccaffrey) reported
from
Wandsworth, England
.@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Less than two weeks on from having to wait a week to get my wifi back up & running, here we are again. No service (Battersea) and 4 days wait for an engineer @virginmedia I deserve to be compensated. This is ridiculous and unworkable. #virginmedia
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Andrew Goulding
(@Andrew_Goulding) reported
from
Spelthorne District, England
@virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@DarkLordCookie @virginmedia We are in the same situation, No Internet since Saturday and our estimate is also 7th September. We are UB7 9JX , near Heathrow. Looks like there are issues everywhere.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hope they will . Last time when I did complaint have exactly same issue . Hope it is the hub not the people 🙄
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Ward
(@kilbytown8) reported
@virginmedia hi there. I've had a new box for over a week and every time we change channel the sound is out of sync. We have to change to 102 wait for a robot sound, when that clears, turn back to the channel and its ok. Having to do this 20 times a day. Please help
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BMarto
(@IAMBMARTO) reported
Virgin Media wow , my partner ask me advise on upgrade offers on her Internet only service she check the upgrade offers one was New monthly cost First 18 Month £34.00 And then £56.00 She then proceeds with the upgrade order ,
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Steve
(@Sheedyss) reported
@LanceAntony @virginmedia Why do you have to be rewarded for being a customer after SO long. There’s plenty of competition out there if Virgin don’t look after their customers. Do your me,Virgin Media?
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Tara
(@taronipops) reported
@virginmedia It's not just a security camera. It's a phone, a PC, and sometimes a firestick. All issues are intermittent and inconsistent; and some devices never have issues. I've had to buy wifi velop nodes to ensure a consistent wifi connection.
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Kirsten Hawley
(@KirstenHawley1) reported
@virginmedia No we know what the issue is, the cable outside has been cut so needs replacing but yet a technician can't be sent due to Covid but he doesn't have to enter our property. Yesterday it was fine when booking it and today we get a text saying it cancelled! So what do we do now.
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Steve
(@Sheedyss) reported
@virginmedia I’m on a rolling contract and have tried twice in the last 2 years to get a better deal/ better service / better package but your prices cost me almost twice the original cost. When lockdown ends I’m re-evaluating if your service serves my needs
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Dave Saunders
(@DaveSau76625425) reported
@virginmedia fairly poor form how hard it is to cancel. Had 3 calls ‘dropped’ and been waiting on chat for 90mins to speak with customer relations.
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Tara
(@taronipops) reported
@virginmedia Yes we've looked. Our previous routers have never needed mesh WiFi. I also should expect a device located next to the router to benefit from your £5 per month mesh WiFi either. The issue is with the router.
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Giorgio Annecchini
(@GiorgioAnnecch1) reported
@virginmedia What’s the point in your account? I think I’ll just cancel everything as you clearly don’t want my custom
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Ülfet Ç.
(@UlfetC) reported
@virginmedia I have been suffering from the horrible internet connection for ages, what can we do dear friend?