Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Feltham, Hounslow, Slough, Ealing, Brentford, Wandsworth, Hayes, Addlestone, Southall, Walton-on-Thames, Sutton, Surbiton, Epsom, and West Molesey.

City	Problem Type	Report Time
Hammersmith	Internet	16 hours ago
Hammersmith	Internet	18 hours ago
Hammersmith	Internet	21 hours ago
Hammersmith	Total Blackout	23 hours ago
Hammersmith	Internet	2 days ago
Hammersmith	E-mail	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  jeanne smith (@jeannesmith1) reported 30 seconds ago from Hillingdon, England

  @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 52 seconds ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Tom Vincent (@TomboBrewster) reported 6 minutes ago from Egham, England

  Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 12 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Geoff Rogers (@GeoffRogersEU) reported 16 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  SusannJerry (@MrsJerryTweets) reported 19 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  traymca 💙 (@traymca) reported 20 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Jacqson (@JacquelineCabl9) reported 23 minutes ago from Spelthorne District, England

  @virginmedia How do I cancel without more incurred costs and wasted time

• 
  Jeff Brown (@fadermonkeyking) reported 29 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 33 minutes ago from Spelthorne District, England

  @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

• 
  Deano (@Deano1969) reported 38 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Patrick Smith (@P4TTL) reported 40 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  Rana Rahman (@ranaraptor) reported 42 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 44 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Jeff Brown (@fadermonkeyking) reported 47 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  Andy Walker (@educationforum) reported 48 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 50 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 52 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  Rana Rahman (@ranaraptor) reported 55 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  Rana Rahman (@ranaraptor) reported 59 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bhavin (@Bhavinmaru2020) reported 6 minutes ago

  @virginmedia Hi if there is fault in the area shouldn’t the engineers working on it now to fix it!

• 
  Nick Caville (@caville) reported 7 minutes ago

  @virginmedia Since your O2 merger, your website has been absolute dogshite. Can't view bill, can't cancel, nothing loads etc. Nice work!

• 
  Techno Jesus (@TechnoJesus420) reported 9 minutes ago

  @virginmedia please change the on hold music for uk callers, it's so awful I had to end my 30 min call before resolution. The long call and language barrier are bad enough, that crap jazz hold music is just too much.

• 
  Dr Keresaspa 🦉🍉 🇵🇸 (@DrKeresaspa) reported 13 minutes ago

  @virginmedia Installed 360. What genius decided all the channels I'm not subscribed to will appear as blank screens when I'm channel hopping and how do I make it stop? If that's a deliberate design feature it's awful.

• 
  James Robertson (@JameskRobbo) reported 13 minutes ago

  @virginmedia I’m forever wasting my time trying to cancel my service but because the email is old and I can’t access it, you can’t do anything

• 
  Mahmut Tör (@MahmutTor) reported 13 minutes ago

  Dear @virginmedia and @ThreeUK One of you cut our broadband service, the other one doesn’t provide mobile signal even though we pay both of you. could you supply some pigeons please?

• 
  Ben (@BendyBen999) reported 14 minutes ago

  @virginmedia @Ash_GW The most useless customer services ever. Just a bot reply

• 
  Barry Devlin (@irishbazdev) reported 21 minutes ago

  @virginmedia Two months + before I get contacted by 02/Virgin Media regarding my ongoing complaint and all you can offer me for broken promises is £20. No phone calls before today and you are a communication company. Not good enough!

• 
  Some-Nick1976 (@Some_Nick1976) reported 22 minutes ago

  @virginmedia, why is your Internet consistently awful at this time every single night

• 
  maggie manders (@ukimag) reported 23 minutes ago

  @PGreenwoodCBFM @virginmedia @Virgin Me too 😡been on phone for over an hour passed to 4 different agents who tried but were unaware of it being a national issue. Waiting for a call back. Thanks for post - good to know it is not just me.