Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/17/2026 18:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southall, Hounslow, Paddington, Leatherhead, Hayes, Guildford, Hampstead, Slough, Maidenhead, Wembley, Woking, Richmond, Kingston upon Thames and Burnham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomSouthall Internet
United KingdomLondon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • Johnboy82903002 John carroll (@Johnboy82903002) reported from Brentford, England

    @virginmedia Done that, and still doesn't work

  • itsmartamoya Marta (@itsmartamoya) reported from Merton, England

    @virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.

  • HunteLucy Lucy Hunte (@HunteLucy) reported from London, England

    @themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!

  • aaronuart R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

  • TimHole Tim Hole (@TimHole) reported from Kingston upon Thames, England

    @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

  • Johnboy82903002 John carroll (@Johnboy82903002) reported from Brentford, England

    @virginmedia I have done, but there is nowhere to report a total outage, despite the message, and no estimated time. I have no landline or broadband, and haven't for 2 days

  • wowbaggerish (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

  • HaiderAlRekabi Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported from Spelthorne District, England

    @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

  • will_i_am67 Billy Baxter (@will_i_am67) reported from Slough, England

    @virginmedia Called customer services at 6.30pm yesterday Sky sports now added. Lots of issues with WiFi at same time was on phone unable to load tivo box history appears to of been sorted. We will see in next 14days

  • TimHole Tim Hole (@TimHole) reported from West Molesey, England

    @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

  • Johnboy82903002 John carroll (@Johnboy82903002) reported from Brentford, England

    @virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help

  • ChristineAllado Christine Allado (@ChristineAllado) reported from London, England

    @virginmedia Looks like there are issues that need to be resolved hopefully by tomorrow.. Is this something that might be fixed sooner and am I able to seek compensation?

  • IstvanOFatyol Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

  • niawynthomas Nia Wyn Thomas (@niawynthomas) reported from Richmond, England

    @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

  • AndrewGrill The Actionable Futurist® Andrew Grill (@AndrewGrill) reported from Kensington, England

    @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

  • ChristineAllado Christine Allado (@ChristineAllado) reported from London, England

    .@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?

  • IstvanOFatyol Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

  • aaronuart R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

  • DianaAlexS DianaS (@DianaAlexS) reported from London, England

    @virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • folkwhore_ Jamie Reynolds✨ (@folkwhore_) reported

    @Crawfy2k9 @virginmedia Same here!!! Awful customer service sort it out @virginmedia

  • Smo180 Smo (@Smo180) reported

    @virginmedia my TV is pixelating fairly frequently. As is my neighbour's. Is there a problem in N19 London area?

  • grumppot GrumpPot 😷 (@grumppot) reported

    @virginmedia And if a customer gets cut off mid call, why not call them back?! You make them start all over again, going through the pain of having to wait for an hour on the phone and then having explain everything again. It's **** customer service.

  • DStiassny daniel stiassny (@DStiassny) reported

    @virginmedia Yes but I was going to leave and u convinced me to sign with a good deal. Now I'm stuck. Your customer service point blank would not negotiate with me. There are always issues and it's frustrating the kids so much

  • _hmb20 harry (@_hmb20) reported

    @virginmedia Experiencing a high amount of latency but the Internet is not going down at all, are there any solutions?

  • RachaelSingh13 Rachael Singh (@RachaelSingh13) reported

    @JazRai @virginmedia Did anyone contact you? I'm having the same issue.

  • alan_gibbons Alan Gibbons (@alan_gibbons) reported

    @virginmedia I've been through all this. 7meg We were told that it was external and would be fixed by now. Nothing has happened, we can't log-in, your 'help'-line is a joke and can't put you through to a person. We want an update on the issue.

  • pujagujral puja gujral (@pujagujral) reported

    @Ofcom @virginmedia @richardbranson The absolute disgrace of virgin charging for a service that was disconnected in September 2020 and sending of threatening texts to a 74 year old woman telling her they were sending over the goons. Debt recovery unit. You should be ashamed.

  • JazRai Jaz Rai (@JazRai) reported

    @virginmedia I have just tried calling twice, staying on hold for 57m & 1h respectively. I pay for 100mb broadband and are currently only receiving 15mb and only intermittently. This is not the expected service levels. Please can someone contact me ASAP.

  • GraingerErnest 𝔼𝕣𝕟𝕖𝕤𝕥 𝔾𝕣𝕒𝕚𝕟𝕘𝕖𝕣 (@GraingerErnest) reported

    @lottiehannahx @virginmedia Don’t bother. Just write to their complaints department. I did that with my issue and the chap I spoke to took 40 minutes to sort everything out for me right there on the phone, something I had been trying to do for months with their phone lines.