Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Sutton, Southall, Hounslow, Paddington, Leatherhead, Hayes, Guildford, Hampstead, Slough, Maidenhead, Wembley, Woking, Richmond and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Sutton |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@LisaPeace3 @virginmedia Exactly this unfortunately. They’ll just have to put up with me exposing them on here everytime they have ‘technical issues. X
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hope they will . Last time when I did complaint have exactly same issue . Hope it is the hub not the people 🙄
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Here we go yet again. Quelle surprise @virginmedia down in SW11 for the past few hours. Warning to anyone in South London, avoid them as your broadband provider. It truly is an awful service.
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Ganesh Uttam
(@ganeshju) reported
from
Brentford, England
@virginmedia Internet and Wifi is down
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@Paul_Tags @virginmedia There are consistent issues with Virgin Media going down in London SW11. It seems to happen on a weekly basis. I’ll definitely be changing provider.
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Richard Beenham
(@RickBeenham) reported
from
Wandsworth, England
Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Molly-Kate McCaffrey
(@moll_mccaffrey) reported
from
Wandsworth, England
.@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia your service is down. Again. It’s been abyssal all day. I’m in SW11. #virginmediadown
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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nH
(@nhirani1) reported
from
Brentford, England
@virginmedia Virgin broadband down in HA9 - can I get a DM pls? The customer experience for support is very bad.
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Lou
(@NeverGiveIn123) reported
from
Hillingdon, England
@SkyHelpTeam Sorry but who thought that this was practical??? I watch an episode then delete, what you are suggesting is way too much effort when the option was at the side. Log this as a formal complaint pls. SkyQ is so outdated compared to Virgin Media, roll my deal expiry! #sky
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Andrew Goulding
(@Andrew_Goulding) reported
from
Spelthorne District, England
@virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@DarkLordCookie @virginmedia We are in the same situation, No Internet since Saturday and our estimate is also 7th September. We are UB7 9JX , near Heathrow. Looks like there are issues everywhere.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@Paul03894174) reported
@virginmedia Oh after telling the guy on the phone the issue has been happening for two weeks he just said there was outage and would ring tomorrow. Rebooted box again, £120 a month for no service.
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Scott Pryde
(@ScottPryde3) reported
@virginmedia No. I won't. I'll let everyone know how poor your service is instead. Your not hiding behind processes you put in place to frustrate and obfuscate. It's boring. It's money grabbing. You don't care. Just go away
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szalwiarz
(@szalwiarz) reported
@virginmedia come on can you at least fix the javascript on your contact site so that the "chat" button is anything more than a jest
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Charles De Barros 🇧🇷🇬🇧🇺🇦
(@CharlesDeBarros) reported
@Lazysod @virginmedia @Ofcom I used to do Tech Support and, any time I call them, I know what I am talking about so they cannot talk bullocks to me. They 'fix' the internet speed for a couple of days and then it goes back to a snail pace.
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Barry Smith
(@Lazysod) reported
@CharlesDeBarros @virginmedia Yeh they get away with murder and @Ofcom sit on their *** doing **** all so clearly they were bought off long ago. Infuriating to say the least
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itchyteeth
(@itchyteeth1) reported
@virginmedia I can't access my ac that's the whole point because when I try to it's states sorry you have left us which I've only just joined you!! Your customer service team say they've put it to the technical team on the 2.7 on a ticket but no email or contact since!
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elliefenlonxx
(@elliefenlonxx) reported
@virginmedia I appreciate that you have no control over it but it would be worth contacted customers affected & let them know instead I had to get in touch & was dealt with a agent who was rude & unhelpful with my matter for 2hrs saying my account didn’t exist 😫🙃
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Hydra ヒドラ
(@Hydra_Saiko) reported
@virginmedia Yes… it wants my account number using the email I used but i didn’t even receive my email either… your app has so many errors on it btw
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Camellia Dean
(@camellia_dean) reported
@SusanLove2314 @bluenosejock1 @virginmedia It was supposed to be updating between midnight and 6am this morning. Website didn't even acknowledge an issue until after 8am. I've lost a whole day's wages, too!
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Susan Love
(@SusanLove2314) reported
@virginmedia I've a contract with ur company i pay a payment each month, I've had no internet all day & no phone working u have broken contact ur due me for loss of wages because u have broken contract