Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, West Molesey, Slough, Wembley, Ealing, Southall, Fulham, Paddington, Hounslow, Leatherhead, Hampstead, Wandsworth, Hayes, Egham and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| West Molesey |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Chris Hadland
(@chrishadland89) reported
from
Ealing, England
@virginmedia no Broadband service. London W5 area for about 2 hours now.
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
@virginmedia - no internet, service page not working. Not good. Fix this please - struggling to work from home. Time to change provider I think.
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
So @virginmedia I can't check my broadband status on your 'Service checker' and your phone lines won't let me get through, I need this sorting out ASAP! #virginmediabroadband
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Stephen
(@stephen_09) reported
from
Hammersmith, England
@virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.
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Atima Bhatnagar
(@NailsByNemo) reported
from
Brentford, England
@virginmedia not the best time to have an outage if all your services!!! Happens far to often for my liking and often for hours on end if not the whole day. As a home worker I rely on my internet connection!!! Sort it out!!!
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia @leesoo89 It’s not working.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls
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Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!
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Abhishek
(@abhishekbagga28) reported
from
Ealing, England
@virginmedia I am suffering a service outage in London , #W13 it shows somethings broken on your website when I try to check the service status. Any updates when this will be fixed
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Tom McKenzie
(@TomMcKCharity) reported
from
London, England
Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.
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Catherine Gull
(@catgull) reported
from
Kensington, England
@virginmedia what is going on with the network. No service!
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known problems in the SE3 area.. the service status page doesn't work either
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lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
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Chris Ruby
(@chrisruby3) reported
from
Brentford, England
@virginmedia no internet + service site is down... huge issues, London offline, can’t work. Resolve ASAP please.
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Dino
(@dianaziedina) reported
from
Kensington, England
@virginmedia @virginhelp Things are very bad on w10!!!!! No internet once again😑😑😑
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@virginmedia all broadband services not working in SW18. Having to connect and work via my iPhone using personal hotspot. What is status with your broadband service. You sit hang your phones up so cannot call you. Not great service
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
@virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Kemp
(@Kempie26) reported
@virginmedia the worlds worst customer service. I’ve been disconnected 3 times now when I get transferred. I bet you’ll be getting in touch pretty sharpish when I cancel my direct debit won’t you.
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AK Faulkner 🏳️🌈
(@PoopRaven) reported
@virginmedia You know what, I'm out of contract, I'm just going to cancel the direct debit. I've had enough of this ****. I'd rather have broadband at half the speed than keep paying for services I'm not using. Bye @virginmedia. Not that you care.
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aimee
(@aimee6br) reported
@virginmedia what the yell is happening with your customer service line ?? For the past 4 days I’ve tried to ring up and been on hold for over an hour 😡😡😡😡
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Barnsy
(@BarnsyFN) reported
@Rxryfn @virginmedia yh mines been so **** the past month
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caroline gray
(@g_carrie21) reported
@virginmedia Have been through all "tips" on your website and cannot get through to either 150 or the 0345 number either kicked out or engaged then kicked out. Wifi signal completely crashing all week, i am at the end of my tether
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Dean Murray
(@DeanCOVERIMAGES) reported
@virginmedia Hello, is there are estimated waiting time to speak to your colleagues on phone pls? Been holding a long while on a phone with poor signal (which could drop out any second).
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Mad Commuter
(@wrigley003) reported
@virginmedia I’d like to cancel yet I am told to call. When I call it says the number is not available. Please let me know what I can do
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Viktoriya Wilton
(@viktoriyawilton) reported
@virginmedia can I talk to someone about cancelling my broadband please? The website gives no help or way to chat to anyone. Waiting time in the phone is ridiculous and after I get through to someone in the end, the connection miraculously drops. Please HELP!
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Myke
(@mykorl) reported
@virginmedia Says nothing about the engineer making out it’s fixed then broken again straight after with a new error code. I’ve had to register for compensation twice now so surely the timer resets no?
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Grey
(@NeedsMoreGrey) reported
Hey, @virginmedia, I’m done messing around now. I want to make a Subject Access Request to support the case I am opening with CISAS. What is the best way to do this?