Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/04/2026 16:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Uxbridge, Hammersmith, Northolt, Fulham, Hounslow, Ealing, Southall, Paddington, Richmond, Wembley, Woking, Hampstead, Redhill and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomUxbridge Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHammersmith Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford

  • BowenKnight_24 Theo M-T🏎 (on follow limit) (@BowenKnight_24) reported from Spelthorne District, England

    Our Virgin Media WiFi router shows as working but the network doesn’t even come up for me to connect to🙃 Been having issues ever since Richard Branson asked for a government bailout... Cheers #VirginMedia @virginmedia

  • meadylou Louise Mead (@meadylou) reported from Wandsworth, England

    @virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.

  • Laura_Rads Laura 🐐 (@Laura_Rads) reported from Wandsworth, England

    @virginmedia Will we be compensated for the outage? Because this is two days now and almost 2 weeks of intermittant, keep dropping out and unplugging and I’m sure you can appreciate many of us are having to work from home atm

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke

  • Laura_Rads Laura 🐐 (@Laura_Rads) reported from Wandsworth, England

    @virginmedia Okay so I’ve just been told an outage until 4pm, it was 5.55pm yesterday and it was back before but this isn’t ideal when working from home and why does it keep happening?

  • aamer74 aamer habib (@aamer74) reported from Maidenhead, England

    @gracegrxnde @virginmedia My one has been off since half a day when it started raining in London it’s just terrible doesn’t come on at all

  • Tai_Aro Tai Aro (@Tai_Aro) reported from London, England

    Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!

  • nicoleblackmanx Nicole 💛 (@nicoleblackmanx) reported from Slough, England

    @virginmedia What is it going to tell us? We have the issue every day. Sometimes 4x a day!

  • nizbit Nizbit LFC* (@nizbit) reported from Kensington, England

    @courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @RobWilsonLtd @virginmedia I quit @virginmedia and moved to BT after multiple periods of slowness then a complete days outage in London. Useless and BT WiFi so fast!

  • SimonBucks Simon Bucks (@SimonBucks) reported from London, England

    @virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

  • mikesanuk Mike (@mikesanuk) reported from Esher, England

    @virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

  • KrishTheBarber Krish (@KrishTheBarber) reported from Hillingdon, England

    How did your internet just turn to dust?? @virginmedia ******** am I paying for? Can’t get through to your customer services because you’re “currently receiving a lot of calls” but also your “offices are currently closed” ******* joke of a company!

  • MattX1971 Matt (@MattX1971) reported from Hillingdon, England

    @virginmedia - oh surprise surprise !! No broadband yet again in the UB8 postcode. #virginmediaisajoke Amazing business model - Customers paying for a **** or simply Zero service.

  • lambertusc Lambertus Cornelius (@lambertusc) reported from Merton, England

    @virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.

  • fitandfun_ Fit & Fun (@fitandfun_) reported from Merton, England

    @virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Dwhitehouse1980 Diane (@Dwhitehouse1980) reported

    @virginmedia Already have its your tem that's the problem

  • Ragdollcatman Raggycat Rattyman - 🐭🐱 (@Ragdollcatman) reported

    @virginmedia Because I'm thinking that the issues I get is to do with the wiring that goes to your main line outside rather than the main line itself

  • anupam3m Anupam Mishra (@anupam3m) reported

    @virginmedia your customer service sucks and so as the bot. Unable to raise a house move for my broadband from a week now.

  • aboycalledsu suneil saraf (@aboycalledsu) reported

    Any idea why @virginmedia your customer service team would be repeatedly contacting me through an email address that is unlinked to my account? And why I shouldn't raise this with @ICOnews (which the online customer service agent strongly advised against)?

  • ove777CHO Ove777 (@ove777CHO) reported

    Looking at the Virgin Media compensation scheme I have worked out to be £170 and some pound the lady on customer service said they can only offer £40 and I said how did you calculate this are you not following the the ofcom's compensation scheme

  • JackKirsten Kirsten Jack (@JackKirsten) reported

    @virginmedia This weeks priority should be fixing your broadband issues and improving your horrendous customer service #justsayin

  • AdamRee30367319 Adam Rees (@AdamRee30367319) reported

    @virginmedia I have belive around 7/10 days ago. It should be all on file, the issues. being I can't work from home with no Internet, I'm not earning money too. Please do what ever it is to get this resolved by Tuesday the 6th or I'll leave.

  • ove777CHO Ove777 (@ove777CHO) reported

    Which Virgin Media have signed up to I have spoken to the lady in customer service department she has offered a £40 compensation and I have to wait until 17th of December

  • aboycalledsu suneil saraf (@aboycalledsu) reported

    @virginmedia The email address being used was never on my account. I'd like to know how it was found and why it's being used to contact me (instead of the email address you already have on record)?

  • ove777CHO Ove777 (@ove777CHO) reported

    @virginmedia You are selling communication to me well you can't communicate with yourself and make things happened I could laugh at this moment from what you guys are telling me but at this moment I'm very frustrated and you left me without internet disgusting customer service Richard Branson