Virgin Media Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Hounslow, Hampstead, Paddington, Southall, Wembley, Ealing, Kensington, Northolt, West Molesey, Slough, Fulham, Leatherhead and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
-
Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I’ve done everything,still not working
-
Nicole 💛
(@nblackman91) reported
from
Slough, England
@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
-
Damien Gorson
(@DamienGJPG) reported
from
Wandsworth, England
@IJohnson_TNF @virginmedia @virginmedia same here fibre Internet area 21 down since 5.15pm. Keyworker attempting to work from home but virgin making it awfully difficult in the last 3 weeks.
-
Craig Strong
(@craigstrong) reported
from
Richmond, England
@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
-
Paul Saunders
(@PSaundersCFC) reported
from
Epsom and Ewell District, England
@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I run the tests and everything but my internet is still down
-
MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
-
heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
-
Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia My internet it’s still down and I haven’t got any response...
-
Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
-
Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
-
Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia There’s no problems on my area
-
BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rebecca Willoughby
(@RebeccaWilloug2) reported
@virginmedia is there a broadband/tv outage in Birmingham B13?
-
Rowan JT Whitfield
(@RJTWhitfield) reported
@virginmedia It’s too extensive for a tweet, how do I raise a complaint without getting the round-around? I’ve been having this issue since last month and no one has done anything despite saying they would
-
adam
(@adamcl_) reported
Total loss of service with a 12 hour fix, perfect wfh conditions @virginmedia
-
⑂ Ya like jazz? 🎷🐝
(@SamuEllmer) reported
@virginmedia Connected it myself, haven’t had the mini box running before as we never had cause to use it
-
Average Joe
(@TheManjoelorian) reported
@virginmedia after being a loyal customer for over 10 years, I'm now having my account cancelled because their construction team CBA installing a few metres of wires the day before the installation date, leaving me without TV or internet. Totally unacceptable
-
Deej Sullivan
(@sullivandeej) reported
from
Plymouth, England
After over 7 hours, my 'chat' with @virginmedia customer services has just ended without them managing to do either of the things I asked them to, namely to match a better offer elsewhere or book a cancellation of my service more than 30 days in advance. They are truly the worst.
-
shakil
(@shakstar7) reported
@virginmedia I'm sorry but your customer service man who worked from home sounded dodgy, felt like when was in the toilet.. mr syed his name was , charging me extra without even telling me now I have to call you guys back again #virginmedia #poorcustomerservice
-
LizR
(@lpileggiraymond) reported
@virginmedia I am now on at least the 7th call, watsapp chat are just as bad not one person is listening to what im saying and blame another dept because apparently they all have different prices oprions but not one is the same as the same quote How does that work.not listening!
-
Siobhan Lawper
(@beatrix_plotter) reported
@virginmedia Will that fix the signal? If I'm not getting strong enough signal from the router it's not going to fix anything?
-
Kerry Henderson
(@KerryHe32870081) reported
@Author_JTaylor @virginmedia Just had the same exact reasoning on the phone…ripping people off for a service they don’t supply