Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/02/2026 16:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southall, Hampstead, Paddington, Wembley, Ealing, Kensington, Northolt, Hounslow, West Molesey, Slough, Fulham, Leatherhead, Wandsworth and Hayes.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • DanielSSmith DanielSSmith FRSA (@DanielSSmith) reported from London, England

    @virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew

  • locotraveller nando (@locotraveller) reported from Windsor, England

    @virginmedia hi engineers did a bad job outside my property. The cables are messy and exposed.

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Picture is pixelating when I record something & also when I pause and doesn't play properly after pausing? Please help!!

  • Dusty19646 Martin COYS (@Dusty19646) reported from Hillingdon, England

    Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    So @virginmedia is down again. App says everything is fine but clearly not.

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!

  • answersinreason Answers in Reason (@answersinreason) reported from Redhill, England

    @virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    @virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginmedia Thankyou for this, but you are now saying Wednesday is the earliest you can comeback and fix the problem your engineers created then and left!?This is now affecting my ability to do my job which is primarily online. I am not happy

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginhelp @virginmedia So who’s going to fix this? they came to set up stuff for installation to the upstairs flat. I am so 🤬right now you have no idea. I have grading to do and I need my damn internet. I’m really not impressed

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.

  • Chivers67 Chivers67 (@Chivers67) reported from Addlestone, England

    @virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!

  • mikeperrin58 mike (@mikeperrin58) reported from Egham, England

    @virginmedia Yes I have tried this but it keeps saying incorrect details and we are not the only people with this problem

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?

  • catskidschaos catskidschaos (@catskidschaos) reported from Richmond, England

    Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!

  • judgarama Sophie Judge (@judgarama) reported from Merton, England

    @virginmedia I have called twice today to try to get help to fix the fault with my tv service, and been cut off both times w/out speaking to anyone. Your online help has not rectified. Can I speak to a human being pls for help?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • POpEyedWazza POpEyedWazza (@POpEyedWazza) reported

    @janice_leese @virginmedia Dont join them. They are a total bs of a company. Lies and lies. Take it to your local mp. I have done as they have shut my mums complaint and saying resolved but no response from them of the outcome or herself asking for it to be closed!

  • kavanagh_mike Mike Kavanagh (@kavanagh_mike) reported

    @virginmedia I will once and if the issue is resolved.

  • CreasyEmma Emma Creasy (@CreasyEmma) reported

    @virginmedia Just adding to issues for my complaint to CISAS - promised a web chat at 6, shock I’ve been sent nothing

  • HeyItsAlexM Alexxx (@HeyItsAlexM) reported

    @virginmedia My mum was a customer since cable & wireless. When she died I had to move so I transfered the account to my new home thus making me a new account holder. I'm honestly so embarrassed but stressed out that I wasn't notified about either restriction/disconnection

  • POpEyedWazza POpEyedWazza (@POpEyedWazza) reported

    @virginmedia @jonny_B_Red Dont bother jonny they just ignore you and close the complaint and mark it resolved. Take it to your local mp for negotiation as i have done with my mums shocking treatment. Go citizens advice as they will assess and contact them on your behalf!

  • gemaia Gemma Ball (@gemaia) reported

    @virginmedia Yes I appreciate that, I’ve given the correct number several times, but they still keep calling on the wrong number, I then have to wait another 24hours before they try again. It’s frustrating, but thank you for your help

  • dipikask3 Dipika (@dipikask3) reported

    @virginmedia Time to move to another provider . Every other week issues with Virgin media . They talk big but useless network n service

  • ba89916391 Becky Ball (@ba89916391) reported

    @virginmedia currently been experiencing issues for 2 days, internet is connecting then 2 minutes later going off. Can’t get in touch with no one. My cctv is beeping every other minute due to lack of connection. Can someone help me please? Can’t get through to no one.

  • scribblercat Catherine Philp (@scribblercat) reported

    @virginmedia Hi again Virgin, I just bought Homeworks which your operator was very reluctant to give me without signing a new contract imprisoning me longer with your service. BUt when trying to book a next day technician was told there wasn’t any til 22nd even under Homeworks 1/2

  • BatgirlRocksxo Gem (@BatgirlRocksxo) reported

    @virginmedia Don’t know if issues are being looked at currently! Misleading info on website / app, no faults in area but then says works in area which were around time these issues began for multiple households