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Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, and Guildford.

CityProblem TypeReport Time
Hammersmith Internet 5 hours ago
Hammersmith Total Blackout 19 hours ago
Hammersmith Internet 1 day ago
Slough Internet 2 days ago
Ashtead Internet 2 days ago
Hammersmith Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • lewisgenney
    lewis genney (@lewisgenney) reported from Kensington, England

    @vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice

  • subhendudey
    Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??

  • MinMon76
    MinMon (@MinMon76) reported from Egham, England

    @virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?

  • Aka13K
    aka13 (@Aka13K) reported from Hillingdon, England

    @virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm

  • beetle_bertie
    bertie beetle (@beetle_bertie) reported from Merton, England

    @virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.

  • adbalfour
    Alex Balfour (@adbalfour) reported from Kensington, England

    @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

  • TaylaWelch
    Tayla Welch (@TaylaWelch) reported from Maidenhead, England

    Internet is down... @virginmedia what’s going on 😓

  • alisonwonder2
    alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.

  • cordellcampbell
    Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia outage in Kensington....again.

  • cordellcampbell
    Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia second time this week, an outage in W8. Get it together

  • rebmit1
    Tim Kirkby (@rebmit1) reported from Hillingdon, England

    @virginmedia broadband down yet again.... Area 14

  • stu_ziss
    Stuart Zissman (@stu_ziss) reported from Fairlands, England

    @virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s

  • alisonwonder2
    alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!

  • MadsRB21
    Mads Banda (@MadsRB21) reported from Ealing, England

    @virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious

  • beetle_bertie
    bertie beetle (@beetle_bertie) reported from Merton, England

    @virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?

  • Zabadda
    Richard Marsh (@Zabadda) reported from Epsom and Ewell District, England

    @GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!

  • Jo_The_Waiter
    CALUM GRAY (@Jo_The_Waiter) reported from Hammersmith, England

    @DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service

  • sheewa
    sheila hetherington (@sheewa) reported from Epsom and Ewell District, England

    @virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!

  • Rochdale_Cowboy
    Craig (@Rochdale_Cowboy) reported from Maidenhead, England

    @virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍

  • Dr_Black
    Professor Sue Black OBE Keynote Speaker (@Dr_Black) reported from Kingston upon Thames, England

    @leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • alderson55
    Teledahn 🌈 she/her (@alderson55) reported

    @DerekConnelly14 @virginmedia Beginning to think they don't work to correct problems outside the hours of 9-5

  • Bucko
    Owen (@Bucko) reported

    2nd night in a row @virginmedia either cutting out or being extremely slow 🙄

  • RossiTardelli
    Barone RossiTardelliAltobelli (@RossiTardelli) reported

    @virginmedia Yes, it was ordered via a WhatsApp chat with a service agent.

  • HuskissonJennie
    Jennie Huskisson (@HuskissonJennie) reported

    @virginmedia I did submit a complaint and the reply was we can see your cheque was posted 23rd December and you have now had this. I haven't had it, I rang again last Tuesday to be told it would be here in 3-5 days and guess what, it's not! Ombudsman time I think!

  • K90Missy
    Missy_K90 (@K90Missy) reported

    @virginmedia 's idea of helping long term customers when they can't pay their bill, instead of offering an extention, is to tell their customers to borrow money from family members and if they can't well **** you. Time to switch to @skytv I think.

  • Gridstip
    Michael Edmund Kelly (@Gridstip) reported

    The most recent equivalent experience was when an individual knocked on my door a week or so ago advocating @VirginMedia services He seemed surprised to discover I've been a customer of that company for some time now 😕 It was during the hours of darkness & he was not caucasian

  • HGButterfill
    heidibutterfill (@HGButterfill) reported

    @virginmedia I’m waiting on the main connector cable that was missing from the new starter kit! I have been promised twice over the phone that it will be delivered and it’s been three weeks and have spoken to CS each week and still nothing! This is NOT GOOD SERVICE AT ALL

  • Magnoli23215778
    Magnolia’s Art (@Magnoli23215778) reported

    @virginmedia It’s all terrible customer service. £72 a month, then you expect £123 from November 2023. Not happening. No priority; disabled customer. Tell me engineer will call 21/1, then it’s ‘oh sorry, 25/1’. Terrible, terrible. ‘Sorry’, ‘sorry’, on repeat. #virginmediacomplaints

  • BigCGilmour
    Craig Gilmour (@BigCGilmour) reported

    @virginmedia @LewisWWilkinson You’ve taken another payment from me even though I called and cancelled last month. Terrible company to deal with, have the cheek to send me emails asking how did we do! Clearly don’t read the responses as nothing changes!

  • vickysmith2230
    Vicky Smith (@vickysmith2230) reported

    @virginmedia oh dear, emailed a big complaint and still waiting for a response well over a week later 🙄