Virgin Media Outage Report in Shepperton, Surrey, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Wembley, Slough, Tadworth, Redhill, Hammersmith, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, Guildford, and Hounslow.

City	Problem Type	Report Time
Wembley	Internet	3 hours ago
Slough	Internet	6 hours ago
Slough	Internet	14 hours ago
Tadworth	Wi-fi	23 hours ago
Redhill	Internet	24 hours ago
Slough	Internet	1 day ago

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  💋unknown💋 (@unknown45523435) reported 5 minutes ago from Hillingdon, England

  Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

• 
  maureen robert (@morish1) reported 10 minutes ago from Hillingdon, England

  @virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!

• 
  Gabriela Lungu (@GabrielaLungu) reported 14 minutes ago from Kensington, England

  @virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 16 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  MarcHayo (@markhayo) reported 22 minutes ago from Kensington, England

  Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 23 minutes ago from Ealing, England

  @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 28 minutes ago from Spelthorne District, England

  @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

• 
  John lumb (@Johnlumb67) reported 28 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 32 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  ☆ Liezel ☆ (@liezel_t) reported 39 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 39 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  James Brown (@JammieBun) reported 39 minutes ago from Hillingdon, England

  Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

• 
  Stuart the Copywriter (@StuartTarn) reported 45 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  Mrs R (@KateRenton) reported 46 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  mara penzo (@magma62) reported 51 minutes ago from Brentford, England

  @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

• 
  Gabriela Lungu (@GabrielaLungu) reported 53 minutes ago from Kensington, England

  @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 54 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  ≡xtr≡m≡pcuk 🔜 #i69 🤟 (@ExtremePCUK) reported 55 minutes ago from Hillingdon, England

  @virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!

• 
  Gabriela Lungu (@GabrielaLungu) reported 57 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

• 
  simone clark (@iglu_sim) reported 59 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sean (@SJC1874) reported 6 minutes ago

  @virginmedia are there currently issues with broadband in the B78 area?

• 
  Varsha Joshi Ganu (@VarshaJoshiGanu) reported 7 minutes ago

  @virginmedia Once again second day in a row, wi-fi has gone down! Yesterday, lost it for more than an hour or so; it is really annoying! 🤯

• 
  Sammi (@sammilovemango) reported 7 minutes ago

  Recently updated my @virginmedia contract to a lower speed due to cost and it's been changed already I have 4 days left on my contract at the faster speed! Not only that had the worst customer experience I've ever had with a company with no follow up! Hmmmm

• 
  Joe MVO 💙 (@JoeBirt) reported 12 minutes ago

  @virginmedia went out for a couple of hours and came back@to an internet service. 39 mins later nothing. As the American Army say it’s all #SNAFU or #*****

• 
  Londolozi (@Londolozi15) reported 14 minutes ago

  @virginmedia your system we’ve just had installed by your engineers does not work. We cannot get help from you on phone or on-line. It’s hopeless. We have no internet. PLEASE HELP 🙏

• 
  Shauna (@shaunadennett09) reported 18 minutes ago

  @virginmedia No! Your service is just rubbish

• 
  Izzy Wildheart . Artist 🇪🇬 (@Izzywildheart) reported 18 minutes ago

  @virginmedia Network still down in my area won’t start work until the 26th which, since I work from home is making life very difficult . Ridiculous

• 
  Jamie Reynolds (@JamieReynolds92) reported 22 minutes ago

  @virginmedia Tryed calling, pile of crap, nothing about netflix at all, go through the tv part just says go online and hangs up

• 
  Amanda Babington (@AmandaBabington) reported 23 minutes ago

  @virginmedia Ah yes, so more cost to the customer - what a surprise! Forgive my cynicism but our wifi used to work & the only thing that has changed is the signal.

• 
  Gareth Hardy (@downwithdesign) reported 23 minutes ago

  @virginmedia Hi, I was promised a call from your sales team today after I had to cancel an order due to being sold a package yesterday that doesn’t exist. What’s going on?