Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hampstead, Uxbridge, London, Hammersmith, Surbiton, Windsor, Hayes, Walton-on-Thames, Slough, Wembley, Southall, Kingston upon Thames, Hounslow, Woking and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Total Blackout | |
| Uxbridge |
Wi-fi | |
| London |
Internet | |
| London |
||
| London |
TV | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
@virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia @Ofcom please could you advise how I can make a complaint about @virginmedia been going around in circles on the phone, web and text with them and no resolutions.
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia 3 days I've been having non stop issues now! I can't work because of it being down (which is costing me money!). I scheduled an engineer visit, who can't get here until Friday and now just received a text to say its been put on hold! Wtf is going on.
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Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia @virginmedia seriously can someone please look at resolving this ASAP. Otherwise I want my contract cancelled and refunded for the lack of service for the last few days.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what the hell are you playing at?! Another evening of no internet when a time we need it! You are crap!
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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Mustakim.
(@Mustxkim) reported
from
Brentford, England
@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jay Inniss
(@JayInniss1) reported
@virginmedia this is ridiculous 3rd call to customer services who are as helpful as a chocolate teapot all I need is a replacement hub as my current one keeps dropping connectivity
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia And then told that they couldn’t do that either, all whilst being very rude on the phone for an issue with the equipment which frankly I believe is not an acceptable level of service ( I don’t expect 100% reliability - but something better than no service would be nice!)
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Shane jones
(@shane_jones78) reported
@virginmedia Ans as for your customer service absolutely shocking passed from bot to bot person to person and the issue never gets sorted. I quote "well monitor your line for the next 48 hours. I was on live chat for 3 hours last nite 🤬🤬🤬🤬🤬🤬🤬
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Melinda S
(@melly_sue) reported
@virginmedia Thank you for looking into it. Are you sure that is it, though? I have had absolutely no service since this morning. When can I expect to have internet again? As many others, I need the connection to work in order to work.
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David drury
(@davidvikingflag) reported
@JasonMimms35 @virginmedia @NetgearOrbi Do you use the virgin hub or have you replaced that as well , thats the only problem i have with virgin is the wifi is poor
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Shane jones
(@shane_jones78) reported
@virginmedia As I've stated over numerous live chat conversations going on for well over a year. My hub restarts itself several times a day on a regular basis leaving me with no internet. There's no issues within the area and I've followed all troubleshooting tips to no avail
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Gerard Collon
(@CollonGerard) reported
@archer_rs I sympathise. We are moving house. I spent 1 & 3/4 hours online with Virgin Media yesterday. During that time I was able to cancel gas, water, electricity, council tax and arrange mail forwarding.
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Alex Downes
(@flux_blair) reported
@DannyMcNazty @CosmicSpacehead @67MistakeNot Lol me neither sky just throw routers as you. I switched from virgin media recently when they went dog **** bad and they came and picked it up from my house. Then tried to claim they did not. The only way I can recomend them is if there is no one else.
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Josh
(@Hikari_Yamii) reported
@virginmedia How are you as a company so ******* awful at providing an Internet service AND customer service? One would assume you must be good at ONE of those, and yet you still exist. Prime example of incompetence.
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Sarah Lou
(@tickadiboo74) reported
@virginmedia i recently left you after years of complaints about partial service. I’ve never received any compensation, nor do I want it. I’m trying to email as 0345 number is too expensive and I don’t have access to a printer…..