Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Brentford, Hammersmith, Hayes, Southall, Hounslow, Slough, Leatherhead, Epsom, Esher, Woking, Kingston upon Thames, Tadworth, Ascot, Wandsworth, and Northolt.

City	Problem Type	Report Time
Brentford	Total Blackout	11 hours ago
Hammersmith	Internet	12 hours ago
Hayes	E-mail	17 hours ago
Hammersmith	Total Blackout	23 hours ago
Hammersmith	Internet	1 day ago
Southall	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Oliver Fatyol (@IstvanOFatyol) reported 1 minute ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  maureen robert (@morish1) reported 4 minutes ago from Hillingdon, England

  @virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!

• 
  ≡xtr≡m≡pcuk 🔜 #i69 🤟 (@ExtremePCUK) reported 9 minutes ago from Hillingdon, England

  @virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 9 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 12 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  Mike Fuller (@ninepine) reported 12 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  James Brown (@JammieBun) reported 14 minutes ago from Hillingdon, England

  Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 14 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  simone clark (@iglu_sim) reported 16 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  Deano (@Deano1969) reported 18 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  ☆ Liezel ☆ (@liezel_t) reported 19 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 20 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Geoff Rogers (@GeoffRogersEU) reported 20 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Staffora (@staffora) reported 24 minutes ago from Kingston upon Thames, England

  @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

• 
  Nada Tharanee (@ntharanee) reported 31 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  Jeff Brown (@fadermonkeyking) reported 36 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 47 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  Mike Fuller (@ninepine) reported 56 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 57 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  John lumb (@Johnlumb67) reported 59 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rachel (@rachrl1486) reported 11 minutes ago

  @virginmedia we have issue with broadband and o2 mobile data what’s going on? Has it all gone down?

• 
  Dave Rutt (@DaveRutt2) reported 12 minutes ago

  @virginmedia can you help your call centres are useless!!! My sister has moved house as she and her husband are divorced and she has no contact with him. The ac is in his name , but she pays for it. All she wants is the ac to be in her name .. why is this so hard to do 🤬 ?

• 
  Dr Peter Dilworth 💙 #Woke #GTTO 😷 Blue Tick👀 (@PeterDilworth1) reported 13 minutes ago

  @virginmedia please help these people out. You are now aware of the situation and are not providing the service you are being paid for.

• 
  William (@William232393) reported 13 minutes ago

  I had Virgin Media - for 10 hours, I also had Virgin Money, I will never EVER touch anything at all with Virgin in front of its name.

• 
  Connor gower (@Connorgower3) reported 16 minutes ago

  I have had issues with my broadband for the last 48 hours so far where it keeps being intermittent it's not the first time it's happened and pushing me closer to leaving @virginmedia

• 
  Alexander Battine (@TimeLord09) reported 17 minutes ago

  @virginmedia Virgin Media Are your technicians aware of the Intermittent internet signal problem in the NP20 5HT area. Are your technicians trying to fix this problem. This problem has been going on now for a about two week. Alex B

• 
  1965 Blue 1878 (@noimspartakus) reported 22 minutes ago

  @virginmedia do you have any issues in WA9? My internet has gone down 😡

• 
  John 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@John_Of_Eng) reported 23 minutes ago

  @virginmedia your app and customer service are absolutely dreadful. I only want to change a direct debit date for Christs sake.

• 
  Damian Hastie (@DamianHastie) reported 24 minutes ago

  @virginmedia Wow you really don't want additional business, shocking experience both with your customer service bot and now when DM your X bot. What a terrible business.

• 
  Dermot Carmody (@DermotCarmody) reported 24 minutes ago

  @virginmedia hi. Your phone service and chat service are both failing after I input my account number.