Virgin Media outages and service status in Shepperton, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Shepperton, including 4 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 16, 1:11 AM GMT+1.
- Internet (68%)
- Wi-fi (16%)
- Total Blackout (10%)
- TV (4%)
- E-mail (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Northolt, Hammersmith, Slough, Walton-on-Thames, Addlestone, Southall, Brentford, Hounslow, Wandsworth, Ashtead, Tadworth, Kingston upon Thames, Hayes, Leatherhead, and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Northolt
|
Internet | 11 hours ago |
|
Hammersmith
|
Internet | 12 hours ago |
|
Hammersmith
|
Internet | 12 hours ago |
|
Slough
|
Internet | 16 hours ago |
|
Hammersmith
|
Wi-fi | 1 day ago |
|
Hammersmith
|
Internet | 2 days ago |
Nearby cities with recent reports
11 recent signals
1 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia
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Phil ******* (@SustyPhilC) reported from Merton, England@virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!
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Sema Kaya Ocakoglu (@Semykaya) reported from Merton, England@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!
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Gabor (@GaborPfalzer) reported from Hammersmith, England@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
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SusannJerry (@MrsJerryTweets) reported from Hounslow, England@virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?
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Umar 馬 ➡️ 🇨🇭 (@UF1902) reported from Hounslow, England@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
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Tim Hole (@TimHole) reported from Kingston upon Thames, England@virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.
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Kwame Gyamfi (@Kwame916) reported from Wandsworth, EnglandVirgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11
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Matt Gardner (@FuzzyPixels) reported from Slough, England@MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues
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≡xtr≡m≡pcuk 🔜 #i69 🤟 (@ExtremePCUK) reported from Hillingdon, England@virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!
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Andy Walker (@educationforum) reported from Worcester Park, England@virginmedia Your customers pay enough to expect 24 hour support. Do better.
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Stuart the Copywriter (@StuartTarn) reported from Spelthorne District, EnglandA combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.
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itsnotOK (@itsnotO56763609) reported from Spelthorne District, England@virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕
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Tim Hole (@TimHole) reported from West Molesey, England@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
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peter james wigley (@pjwigley) reported from Kingston upon Thames, England@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!
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Stephen Champion (@Champs707007) reported from Wandsworth, England@virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Sowden (@Sowds89) reported@virginmedia can you help me with an on going issue. I’ve phone 3 times and nobody has fixed the issue. Thanks
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Clive Carter (@clive_carter01) reportedWhy the hell are @virginmedia so poor??
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GlenEagle. Better society now for disabled. (@BurnheadMax) reported@virginmedia The fact you've taken money when you shouldn't have and then wonder why your bill wasn't paid is called 'basic business'. If you compound your error by not allowing people to sign in, chances of resolution diminish. It's not rocket science.
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Jane Samuels (@janeamanda67) reported@virginmedia our television signal has been awful since Tuesday. Picture is pixelated and scrambled. I’ve phoned customer service 4 times! Today I have been told the issue won’t be resolved until next Friday! Totally unacceptable
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LoobyLou1970 🇬🇧🏴 (@ldp17470) reportedWhy is your support so appallingly bad? @virginmedia Been waiting for almost ½ hour to get to speak with someone on the phone and the chatbot on the app has just gone silent on me. My 360 box won't boot up, tried everything to fix it...1/2
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dragons are cool (@motherpeacher) reported@virginmedia why is ur customer service so bad, I've been on the line for an hour and nobody bothers to answer, typical really, u take our money and provide terrible service!!!
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Ian (@irbrassmonkey) reported@virginmedia What is going on with the internet in Bounds Green really not happy. This is my first month with you and because of this black out I have missed a one in a universe event. It will never happen again ever. Very disappointing.
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James Norris (@nozzla) reported@virginmedia WiFi and TV not working this morning and can't seem to fix it. Is the service down?
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Stewart Neilson ⚒ 🇬🇧 (@HaveringHammer) reportedI’ve just been given Netflix ( I know I’m late to getting it ) by VirginMedia. The first show I’ve started watching is Breaking Bad ( I know I’m late to watching that too ) My question is should I stick with it as I’m 3 shows in and not sure what all the fuss was about yet?
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r (@gtgrach) reported@virginmedia @Virgin my broadband has been down for almost 12 hours. The issue was raised via telephone and on the website at 3pm today, the fix time keeps going up by an hour each time on the website and still nothing resolved!!!! Absolute joke!!! FIX IT!!!!!!! USELESS PRICKS