Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southall, Wembley, Sutton, Hounslow, Paddington, Leatherhead, Hayes, Guildford, Hampstead, Slough, Maidenhead, Woking and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
TV | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service
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Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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sarah smith
(@sehsmiffy) reported
from
Richmond, England
Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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T
(@Miaopow) reported
from
Richmond, England
@virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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dj bosher
(@djbosher) reported
from
Kensington, England
Wifi fail incoming, **** you virgin media
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.
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Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Skits
(@Lboxdonn) reported
@virginmedia why is Sky Sports HD picture so terrible? Every other channel is fine? Pathetic.
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Alex M
(@Rivermansky63) reported
@linannlum @virginmedia I'm with them for my Internet at the mo. You can do a live chat on their website apparantly. I've never used it but it might be worth a try
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kay burry
(@kaykey43) reported
@virginmedia had the most horrific experience trying to cancel our virgin media package, feel totally traumatised 😢😢 will never ever use them again!!!!
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Rob
(@hadders08) reported
@virginmedia John you’re part of the problem, I am not considering, read again.
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Jae Sällström......🏴🇸🇪🇳🇴🇪🇺
(@cloudabove3) reported
@linannlum email them, grab ttheir social media and create hell....but definately cancel DD. Maybe have a word with your bank as well....@virginmedia are torys
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alexleedee
(@AlexLeeDee) reported
@virginmedia No issues on the service status. Sorry, how do I run a test on the affected service? I can log into my router but every 20 minutes or so the connection (on all devices) will drop for 5-10 mins.
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Glen
(@RabidSalmon) reported
@virginmedia It says I have no access to home broadband. PLEASE could someone call me as I am VERY close to cancelling and moving on. If that’s the case I will be requesting money back for all the months we have had poor service and not fulfilling your contract
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Terry Hughes
(@ctidbluemoon) reported
@virginmedia 3 days is too long especially when someone pays a lot of money for your service
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Linda for ScotIndy 😷🏴 💙
(@linannlum) reported
@Rivermansky63 Tried numerous times …can’t get through on phone. It’s constantly ringing out. I’m so stressed with it all. 😢 I’ll try to phone new company who I’m starting with to see if they can help. Never again will I go with @virginmedia .
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jill adelus
(@jilladelus1) reported
@virginmedia 3 I received 'a bundle offer included in the ultimate OOmph Bundle'. Oh really & what would this bundle of Bundle offer be?- (i'm British btw so speak English). UR priceless- genuinly i've NEVER dealt with such duplicitous twaddle. AGAIN U KEEP quoting 2020 NO it's 2019!