Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Egham, London, Hounslow, Kensington, Twickenham, Hampstead, Wembley, Southall, Slough, Hammersmith, Hayes, Addlestone, Fulham, Reigate and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Egham |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
Internet down yet again! @virginmedia... can some other company get fast fibre so i can change!!! Jeez talk about paying for a service..
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Indra
(@indra_och) reported
from
Ealing, England
Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?
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Richard Endacott 🏴🇬🇧
(@enders1) reported
from
Windsor, England
Dear @virginmedia we have lost service on a Saturday night at 7pm, we were watching @DisneysMulan on @Disney for which we have paid £20. My children are very upset and your call centre is closed. I suggest you contact me urgently. Thank you
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Kathleen Carter
(@KathleenYCarter) reported
from
Merton, England
@mirage44793697 @virginmedia indeed gave up holding on the phone for 22 minutes just now. Constant W02 errors for £69/ month. Not great.
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janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Jonathan Hodder
(@Hodds229) reported
from
Richmond, England
@virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia Phone not working. Just tried calling virgin from mobile- lines now closed and cut off. For a comms company the communication is useless. No broadband and no landline all afternoon.
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@Moonsushi @virginmedia Yes ours is down at the moment and the status page isn’t even working
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Mike Harding
(@venoztks) reported
from
Wandsworth, England
@JNRaeside @virginmedia same in SW17 - random drop outs usually for about a minute... makes it really difficult to work... we have max expensive deal - fibre optic - and terrible service...
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Mark
(@markwarne) reported
from
Richmond, England
Not the best start to the day when you attempt to log-on to work and discover that @virginmedia is down. Hoping that we don’t get anywhere near as late as 11:55 for KT2, that the website is saying that the issue is supposed to be resolved by.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Red Chris
(@Redchris1964) reported
@virginmedia .... Sky sports app still not working when logging in through virgin media log in ..... when are you going to fix this ????
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James Hopkins
(@JamesAHopkins) reported
@virginmedia Yeah I don't need your standard response to these things. You need to communicate better with customer. Just saying for the past 27 hours it's been identified and we're fixing it with a time which keeps moving is beyond poor.
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Michael Jones
(@Michaelpdrock1) reported
@virginmedia Yea, literally everything stopped. I had to reboot the router ..again. this time was literally the worst as it was on, and every device was saying it wasn't connected
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gearóid
(@gearoid08803935) reported
@Luighseach @rte Why would u say about a complaint u made to rte about all male panels and then say nothing has changed well the whole broadcaster changed that’s virgin media a private run company not the state run rte
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AliceE
(@AliceE_70) reported
@virginmedia I need my refund to go directly into my bank account not by chq as my VM is in my maiden name. Cannot supply marriage cert as I’m divorced. Lied to this morning saying refund processed when it hadn’t been. Last complaint I made took 6 months to sort out. 2 hours on phone this am
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Richard Clarke
(@whiskeyanogo) reported
@virginmedia BTW, I tried a few options, just in case, and have got nowhere! At one point was sent a test link to your website! That was it! Is there an actual help source for email?
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Richard Clarke
(@whiskeyanogo) reported
@husain_akhtar @virginmedia It seems that you're not the only one but they've been no help to me at all! They've asked me to call a number with 2 options when I need a 3rd choice! No email for me from this morning, I hope you get sorted soon. I'm going out of my mind!
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Alison Orr
(@DrAlisonOrr) reported
@virginmedia Got through to 150. Local outage confirmed but no engineer available until 22 March?! Can you help? (PS please stop trying to fob off customers by offering new ‘hubs’ it’s not the hardware it’s your connection! Other neighbours having same problem) off to investigate City Fibre…
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Mark Gowland-Pryde
(@nilby1) reported
@virginmedia Today I almost have no internet all out connections are wireless. The service was great till shortly after we upgraded to 600mg. The best connection has just under 70mg till 5 minutes ago when I did it again and achieved 166 on the same device
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Paul Burley
(@paulxdesign) reported
@virginmedia Hi, I'm trying to cancel my broadband contract (it hasn't started yet). I've spent 45 minutes on the phone to your call centre, bounced to 3 separate members of your team (the 3rd of which, cut me off). Can you please sort this out so I don't have to call you?