Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, Ealing, Woking, Wandsworth, Addlestone, Hayes, Walton-on-Thames, Northolt, Greenford, Richmond, Hounslow, Ashtead, Epsom, and Feltham.

City	Problem Type	Report Time
Hammersmith	Internet	5 hours ago
Southall	Wi-fi	7 hours ago
Southall	E-mail	7 hours ago
Ealing	Internet	8 hours ago
Hammersmith	Wi-fi	8 hours ago
Hammersmith	Internet	22 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 2 minutes ago from Spelthorne District, England

  @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

• 
  itsnotOK (@itsnotO56763609) reported 4 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Phil ******* (@SustyPhilC) reported 11 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Charbster (@charbster) reported 18 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  Jacqson (@JacquelineCabl9) reported 18 minutes ago from Spelthorne District, England

  @virginmedia How do I cancel without more incurred costs and wasted time

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 19 minutes ago from Epsom and Ewell District, England

  @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 20 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 20 minutes ago from West Molesey, England

  @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

• 
  Stephen Champion (@Champs707007) reported 26 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Alyson Leitch (@Geordiesbird) reported 29 minutes ago from Woking, England

  @virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please

• 
  Tinders (@safctinders) reported 30 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Mike Fuller (@ninepine) reported 31 minutes ago from Banstead, England

  @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

• 
  Ravinder Judge (@judge_ravinder) reported 37 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

• 
  James Brown (@JammieBun) reported 37 minutes ago from Hillingdon, England

  Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 39 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  Ravinder Judge (@judge_ravinder) reported 43 minutes ago from Hounslow, England

  @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 46 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  R. Aaron (@aaronuart) reported 49 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Francesco Marchet (@MarchetF) reported 52 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Mike Fuller (@ninepine) reported 59 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kirstie (@Kirstiefk) reported 4 minutes ago

  @PeteUK7 @virginmedia Geez is this still happening? I had this problem with them when my dad died at the end of 2015 and had hoped it was a one off. They even phoned and asked to speak to my dad (despite me being PofA during life) for his permission to deal with me. I hope you get sorted quickly

• 
  Pete 😷 #COVIDisAirborne (@PeteUK7) reported 6 minutes ago

  @nathanial332 @virginmedia I obviously don't think that. This isn't about me - it's about their systems being woeful. An email from me and nothing changes. They can sweep it away and continue this terrible service. Feedback from hundreds and they might just take it seriously enough to see where there systems could be improved.

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 8 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Miles (@milesc2003) reported 12 minutes ago

  @virginmedia “Intermittent signal in your area” check back in, in X amount of hours. Been that way since 7am this morning. I get that something has gone wrong beyond your control. But to know what has gone wrong would be nice to know. Thanks

• 
  Rob G 009 🥚 (@shearersbuddy) reported 14 minutes ago

  @PeteUK7 @virginmedia I know they get a bad rep but Sky were brilliant when my mum died. We ended up taking on her package to maintain the years she’d been with them. Whoever trained their bereavement team did an outstanding job….very personal.

• 
  Simon Whale ™ (@Simon_Whale) reported 15 minutes ago

  @QuickRespoxd @virginmedia @virginmedia I got on the phone for a simple upgrade but your appalling 'service' had just inspired me to leave . Waste of space , ruined a once good company

• 
  mary32 (@marypaul32) reported 21 minutes ago

  @virginmedia is this how you treat your vulnerable customers? A 72 year old man has been left with no WiFi after builders cut through a virgin cable. He spent an hour on the phone and virgin won't come to fix it till 10th June. He can't make nhs appt as must be online.

• 
  Jack 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@kriegarjack) reported 21 minutes ago

  @JamieGBarry @virginmedia They have the absolute worst customer support these days too. Virgin media was great before they merged with O2. Now they are absolute garbage

• 
  On The Right Side (@antiprotests) reported 21 minutes ago

  @PeteUK7 @virginmedia I’m sorry for your loss, this interaction with @virginmedia just goes to show how “important” the customer journey is to all of the big communications companies. They are just interested in new customers and have little care or empathy with their existing customers.

• 
  JC (@SaffaJC) reported 23 minutes ago

  @ghotographyuk @virginmedia You can’t get help, virgins customer service team are incapable of doing their jobs correctly and to be honest they just dont care