Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Sutton, Guildford, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge, Northolt, Fulham, Hounslow, Ealing, Southall and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| Wembley |
Total Blackout | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| Wembley |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@SkyHelpTeam She needs @virginmedia to actually cancel her account as they added a package she didn’t agree to and now they won’t allow her to cancel or change. She’s not even signed or agreed to any new payments 😩
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!
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Lino.. Oh. 💙
(@linopolis) reported
from
Brentford, England
What could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!
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vishal.rehan
(@vishr83) reported
from
Wandsworth, England
@virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company
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Daniel Emery
(@DemeryUK) reported
from
Richmond, England
@browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Just spent an hour on the phone to yourselves, not only is the service going to be referred to @Ofcom due to frequent drops in the service + no LL, but you can’t offer me a 12mth contract insisting I have 18mth. Well, I might take up @SkyTV’s offer reluctantly. #Ealing
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia Broadband down again? SW12 #virginmedia
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.
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matt 🇮🇳
(@vorny_twts) reported
from
Merton, England
This zoom call keeps crashing **** off @virginmedia
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia This is absolutely ridiculous, done your tests and its been confirmed there are intermittent issues but your phone/web services keep putting me in loop.
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Martin
(@dickerboy) reported
from
Merton, England
How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
Hey @virginmedia My mate has moved house and you have increased her payments but given her a lesser package and now I can’t cancel cause you won’t let her.... @SkyHelpTeam what deals can you do for my friend?
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Can I please DM you on this issue?
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia When do I get an engineer to sort these intermittent issues? Had issues all week, cut out during work zoom calls with clients. No completely dead. When do i get an engineer round? #badcustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scott
(@hamgammon) reported
@virginmedia Really? I know there is no issues.. now. It's now hours after the fact, the forum would take too long and doesn't seem to have a section for routing and traffic issues. May I recommend in future you respond to the question once you understand it or have a response that's useful.
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Darius Pourhana
(@dariuspourhana) reported
@virginmedia my internet is down. Tell me a free of charge number to call your customer services please? As the one online is a 0345 scam.
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Paul Davies
(@daviesbrooklea) reported
@virginmedia Issue will be resolved by 18.00
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Jacqui Shawley
(@jacquishawley) reported
@virginmedia Absolutely NOTHING was done or offered when I phoned. The CS rep was rude and uninterested. He( yes it was a he) offered no assistance, no apology just kept saying the account was closed.
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Bartels
(@ZeeBartels) reported
@virginmedia no internet for 8 hours at least since 11:30 today ?!? What is the problem?!? Folks have been put out trying to do their last day of work before the long Jubilee weekend and you messed it up royally. #VirginMediaDown
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chris lea
(@chrislea123) reported
@virginmedia How does this help I still have to phone back
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Daniel
(@rattled158) reported
@virginmedia absolute shambles of a company waited 6 weeks to get a 68 year old lady connected to the internet for them to cancel 3 times the night before a technician was about to come and install the equipment
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Matt Stevens
(@matt_1207) reported
@virginmedia Only reported TV issues but my Dad is with Sky for his TV. No known Broadband issues in his area. Any ways to check his end or troubleshoot please?
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Laura Greenaway
(@LauraGreenawa12) reported
@virginmedia @zkhussain No one can get through when you want to cancel- your customer service is beyond useless!! And your broadband is 💩
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Rosanna
(@RosannaPalmer) reported
@virginmedia our WiFi has been down for nearly 8 hours now 😡 zero communication from anyone at Virgin. What is going on!?