Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Sutton, Southall, Hounslow, Paddington, Leatherhead, Hayes, Guildford, Hampstead, Slough, Maidenhead, Woking, Richmond and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Wembley |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
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Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
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Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
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zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.
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zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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Imran ®
(@The_Photographr) reported
from
Southall, England
@britpakgirl @virginmedia I had issues with them earlier this year when working from home. Two days without access. Had to resort to sitting in a coffee shop to try and get work done.
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia So basically your as pointless and useless as the agent I spoke to yesterday. You've listened to my complaint and not moved it on or helped. You've asked me to contact them AGAIN. why did u bother asking me for all the info. Total pointless exercise. Very disappointing.
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Nik Hunt
(@NikHunt_) reported
from
Paddington, England
@virginmedia Checked earlier - no faults found on the auto test. Also rebooted router to no avail. Issues affecting both WiFi and cabled connections, as well as the video on demand apps on the TiVo (amazon prime video was slow and laggy)
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Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DarylRav
(@DarylRav) reported
@virginmedia Awful customer services, wifi still down, tv channels down since last week, no answers to calls or email! Overall 2 hour waiting time over 3 calls!! Back to Sky I go!!
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YaDancer2468
(@YDancer2468) reported
@virginmedia We’re looking at a better deal, can’t afford the current package of £165 per month and we also have ongoing problems with the internet with it cutting out 3/4 times a day.
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AlanScrim89
(@AldoScrim89) reported
And now the person on the phone hung up on us, not even aware if the package we've agreed has been actioned or not. This is absolutely disgusting service, pre pandemic we never experienced any service as poor as that. May I ask what the complaints procedure is? @virginmedia
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jimda1
(@J4mesda1) reported
@virginmedia I want to cancel my contract but when I ask to do that over the phone I have been hung up on twice
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Dan O'Sullivan
(@dano_afc) reported
@virginmedia Always states no known issues but it’s becoming beyond a joke! Trying to work from home is becoming an embarrassment and to top it off you want to increase my bill!! It’s not good enough!
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Andrea Westwick
(@A_D_Andrea) reported
@virginmedia I can't get any help online or via phone. Really need to speak to someone, can't sign into account online, which I kept getting directed to / part of the problem. Will proceed with cancellation of account if I don't have any means of contacting you?
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Kelsey Salvatore
(@kelseysaIvatore) reported
@virginmedia No, there were supposedly no faults in my area. I checked the 'Fixing an issue' page on your site as well and went through all the steps. After factory resetting the hub there is still an issue...but there were no suggestions online where to go from here...
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Zoë Wright
(@Zoe_Wright3) reported
@virginmedia I have been trying to get through to customer services for three hours and each time I get through you cut me off, I would like a call back please
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James Bias
(@jamesbias1) reported
@virginmedia I am an NHS worker who is currently having to work with remote access. My IT department have checked the remote connection and there are no issues. I cannot complete my morning consultations without loosing the connection and this happens at least 5-6 times per day.
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PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks