Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Southall, Richmond, Paddington, Redhill, Hounslow, Maidenhead, Hampstead and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Ralph E. Herrera
(@REHerrera) reported
from
Kensington, England
@virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@jmc_what @virginmedia I’ve just got through and they say there’s a problem with my hub, which I question as I’m in London and there are loads with Virgin internet issues.
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Russ
(@rusblake) reported
from
Hillingdon, England
The real breaking news would be if they didn’t go down for a solid 3 months.... this ‘news’ seems to be be every other day #virginmediadown #virginmedia
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia my internet it’s not working this morning, again!. It keeps happening very frequently and when it works it’s very slow! I can’t reach your site ether. Postcode W11
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Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia did it the other day i don’t remember im afraid, since it’s an intermittent problem it’s hard to reboot it before it’s come back on
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martha robinson
(@martharob1) reported
from
Richmond, England
@virginmedia as a key worker, delivering Teams lessons online, I would expect any broadband issues to be responded to immediately. Sadly, this has not been the case; despite repeated complaints about the broadband dropping out mid lesson, you have not resolved the issue.
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james dunn
(@jdunnlondon) reported
from
Ealing, England
@virginmedia And it’s down again! @virginmedia this keeps happening
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia what’s actually wrong with your advisors twice this morning I’ve spent over 25mins on the phone and for your advisors to hang up on customers and think that’s not going frustrate customers when you can’t train them accordingly!
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@mnorris76 @virginmedia Get rid they are useless. Switched to sky and never looked back
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia Can you send me customer service email address?
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@VMSolutions_ I emailed you 3 weeks ago to get a broadband upgrade (as you would not take phone calls). I now have a letter from Customer Resolutions asking me to call, and the phone number provided “is not supporting voice calls”. @virginmedia is SO USELESS. PM me!!!!
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia intermittent internet now for 2 days and no answers from you. Dreadful service. #virginmediadown
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James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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Kelly
(@kellygibbins81) reported
from
Wandsworth, England
@virginmedia why is it at 10pm at night my internet either is non existent or so slow everything is buffering? I feel like I’m back in the 90s! Starting to seriously wonder why I pay so much especially after all the outages lately... lucky for me my contact ends next month!
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
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ShieldWall Cybersecurity
(@ShieldWallCybe1) reported
from
West Molesey, England
@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
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Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia can you sort your service out please, fourth or fifth day in a row now wifi has dropped 2/3 times a day for the whole street
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martha robinson
(@martharob1) reported
from
Richmond, England
@virginmedia No change. This has been going on for weeks and each time we call, we are fobbed off - no one seems to want to help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan O'Rourke
(@danorourke_10) reported
@virginmedia Everyday for 2 months and now only just being offered a technician.. shame your customer service team enjoy pushing customers round in circles
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ian cartwight
(@firstfooter1) reported
@virginmedia Was also told it could be neighbours devices causing issues.
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dharmendra patel
(@dharmen45488082) reported
@Virgin hi morning I am account holder virgin media I have trouble last month 5 day no internet working some issues I’ll call customer service said compensation about bill but still full bill paid solve pls
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sgt 🇺🇦
(@shakeydaves) reported
@virginmedia @itsfeyii Crap customer service, long waits and don't understand a Yorkshire accent, no customer loyalty (been a customer over 16 years), need to drop down to broadband only(as can't afford) but still want £50 even though new customers can get £29 deal, so off now
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Ann Evans
(@AnnEvan21811230) reported
@virginmedia Seriously I've been trying this for weeks and get absolutely zero via either channel, delaying tactics at their worst, I'll be going to the regulator if this isn't sorted before my next bill and any overpayments refunded, your service is beyond useless
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Raviina.
(@Raviina_) reported
@virginmedia It wasn’t, fobbed off as usual by the customer service. Never a manager to speak to in order to resolve the situation, I’ve been waiting for an escalation manager call for 4 months!!! I will be leaving virgin media! Absolute shambles
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Mikedefieslife
(@MikeDefiesLife) reported
@virginmedia Or you could just answer the question I asked as you know full well that link doesn't tell me what the maximum resolution offered by the Virgin TV Go via the web is.
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Raising Moonbows
(@raisingmoonbows) reported
@virginmedia Complaints raised multiple times with no reference given and no response, promised call backs, been told many different versions of how can get refund , no consistence of cust service. Horrible experience and we have been with you 18 years
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Raising Moonbows
(@raisingmoonbows) reported
@virginmedia Spent many hours on phone with VM, but again: roadworks damaged cable & crushed tunnel, enginer advised will havevto dig up road and that will be progressed .approx 6 times engineers have come to new line that can't happen bill gone up and still no proper service or line
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Mark
(@hboardk) reported
@virginmedia I'm afraid not, offering me something more expensive than what I currently have when I'm not under contract and then saying there's nothing else they can do is not a good way to retain me as a customer.