Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Kingston upon Thames, Brent, Slough, Paddington, Walton-on-Thames, Hampstead, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, Merton, and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Wi-fi | 5 minutes ago |
|
Hammersmith
|
Internet | 6 hours ago |
|
Hammersmith
|
Wi-fi | 7 hours ago |
|
Hammersmith
|
Total Blackout | 8 hours ago |
|
Hammersmith
|
Internet | 14 hours ago |
|
Kingston upon Thames
|
Internet | 15 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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bertie beetle (@beetle_bertie) reported from Merton, England@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Alan Back (@ARBack1) reported from Richmond, England@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
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Cordell Campbell (@cordellcampbell) reported from Kensington, England@virginmedia outage in Kensington....again.
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Alex Balfour (@adbalfour) reported from Kensington, England@virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!
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Tayla Welch (@TaylaWelch) reported from Maidenhead, EnglandInternet is down... @virginmedia what’s going on 😓
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Cordell Campbell (@cordellcampbell) reported from Kensington, England@virginmedia second time this week, an outage in W8. Get it together
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Stuart Zissman (@stu_ziss) reported from Fairlands, England@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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Professor Sue Black OBE Keynote Speaker (@Dr_Black) reported from Kingston upon Thames, England@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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Tigerfeet (@Skibird217) reported from Hillingdon, England@virginmedia asking yet again for help with my sim swap?? Anyone????
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MinMon (@MinMon76) reported from Egham, England@virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?
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Richard Marsh (@Zabadda) reported from Epsom and Ewell District, England@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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Subhendu Dey (@subhendudey) reported from Kingston upon Thames, EnglandHi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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Mads Banda (@MadsRB21) reported from Ealing, England@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
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Craig (@Rochdale_Cowboy) reported from Maidenhead, England@virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍
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CALUM GRAY (@Jo_The_Waiter) reported from Hammersmith, England@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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bertie beetle (@beetle_bertie) reported from Merton, England@virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.
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Dave Saunders (@DavidoffDonut) reported from Hillingdon, EnglandOn phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.
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Tim Kirkby (@rebmit1) reported from Hillingdon, England@virginmedia broadband down yet again.... Area 14
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lewis genney (@lewisgenney) reported from Kensington, England@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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aka13 (@Aka13K) reported from Hillingdon, England@virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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laurenjayde (@laurenjayde10) reportedI swear I’ve never known anything more useless than @virginmedia
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Andy (@AndyGuthrie1) reported@virginmedia Good afternoon, I reset it at least once a month, as the WiFi is always horrendous... Seriously though this surely isn't sufficient coverage for the price I've been paying for over a decade, as a gesture of good will can you provide this extender to long term customers to help?
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Sharon Lawrence (@shasel1104) reported@virginmedia you are hopeless company. brand new computer and guess what the same problem there, right out of the box don't try and tell me it's my side. My outlook email works just fine, its the rubbish VM side
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St Chit (@chitst176) reported@virginmedia Why do i have to wait another 2 days? This is clearly a major incident that hasn’t been fixed yet. Are you saying no one’s doing anything until my visit on Monday??!! Surely the team that replaced the street box must be working on it? That’s the update I need to hear…
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Matthew Cawley (@garfinkle2010) reported@virginmedia will you please sort out your Customer service love chat. You make them deal with so many concurrent conversations it is a waste of time. Over 25 minutes on chat I hadn't even made it into my account yet.
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Pete (@frontieruk) reported@virginmedia Yes they did, and no as the attitude is there’s no fault with the service where as I consider the hardware part of the service as I’d it’s not working the service may as well not be there and I should just change providers
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Chara⛴💙Wear a mask!😷Get the jab! 💉 (@come_il_mare) reported@virginmedia Thank you, that’s very helpful. Also, is there any actual store left open in South East England or London where I can talk face to face with someone about possible upgrade options etc? I don’t like the chat bot and the sound quality of the phone service is dreadful.
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CJ (@Socks8818) reported@hoile_isiah @virginmedia Exactly the same problem with me
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zorbsie (@zorbsie) reported@frontieruk @virginmedia The disconnects are bad, but I think when it reconnects your car hits an invisible wall. 250KPH to 0 in a split second. And skill chain is lost too. I hope they can sort this out before Tuesday. It's only going to get worse with way more people joining in.
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Jez Hillam (@JezHillam) reported@virginmedia Hands down the single worst customer service I've ever received. Engineer not turned up, put on hold where the line went dead three times. On hold a fourth time and thinking it has happened again. Cancelling all services, if I ever get to speak to the right person.