Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/02/2026 13:45

March 02: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Ealing, Paddington, Richmond, Wembley, Woking, Northolt, Hampstead, Redhill, Hounslow, Wandsworth, Hayes, Maidenhead and Egham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomHammersmith Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • MarcoOlevano Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

  • tlcko1882 Burnley Dave:Not woke just human.💙🌈🍺🇪🇺 (@tlcko1882) reported from London, England

    @journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.

  • jtdavies John T Davies 💙🇺🇦💛 (@jtdavies) reported from Hounslow, England

    @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!

  • MarchetF Francesco Marchet (@MarchetF) reported from Brentford, England

    @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

  • Kwame916 Kwame Gyamfi (@Kwame916) reported from Wandsworth, England

    Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

  • ravinrr80 Ravin 🇹🇹🇬🇧 (@ravinrr80) reported from Merton, England

    Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

  • kirstyrosenunn Kirsty Nunn (@kirstyrosenunn) reported from Guildford, England

    Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

  • RPLibDems Raynes Park Lib Dems (@RPLibDems) reported from Merton, England

    @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

  • pjwigley peter james wigley (@pjwigley) reported from Kingston upon Thames, England

    @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

  • hodgie_hd Alan Hodge (@hodgie_hd) reported from Kensington, England

    @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

  • tomaszrykala Tomasz Rykała (@tomaszrykala) reported from London, England

    Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

  • MrTG_Tweets Trevor Graham (@MrTG_Tweets) reported from Redhill, England

    @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

  • blackheathma Amanda Birrell (@blackheathma) reported from London, England

    @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia My broadband is down again - area21. Any idea of when it will be fixed?

  • shepherd_1972 Chris Shepherd (@shepherd_1972) reported from West Molesey, England

    @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

  • P4TTL Patrick Smith (@P4TTL) reported from Chertsey, England

    @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

  • shombell Paul Riddell (@shombell) reported from Ash, England

    @vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RobBooth96 Rob Booth (@RobBooth96) reported

    @virginmedia Still says with a member of our team. Its the 2nd complaint I've had to raise for the same issue because it still hasn't been resolved. All down to not fulfilling what was promised when I renewed my package.

  • Anna_L_Morris15 Anna Morris (@Anna_L_Morris15) reported

    @virginmedia I’d love for my WiFi to be sorted! Weeks of having to use 4G as the WiFi doesn’t work in the next room! Endless calls to be spoken to rudely or have the call ended. No resolution other than split the network, last time this was done the internet was even worse.

  • mitson33 Kate Mitson (@mitson33) reported

    @virginmedia This isnt the reason I would like to speak to someone, it is regarding a complaint with mobile

  • ShalliwellToon stephen halliwell (@ShalliwellToon) reported

    @virginmedia fibre broadband cables are being laid in camperdown ne12. When will this service go live or is planned to go live?

  • Benzle Ben (@Benzle) reported

    Ah yeah nice just came 2nd cos I was on 90% packet loss. Virgin media is so ******* ****

  • Dani_ellex Danielle 🦒🧡 (@Dani_ellex) reported

    @virginmedia No it still hasn’t even been looked at my second complaint. I have emailed, filled in the forms online and sent a letter. No1 in the call centre can help as they keep sending me through to different departments. Can someone call me to sort this please.

  • davideawells David Wells (@davideawells) reported

    @virginmedia 10 weeks on and my email still doesn’t work. I’ve now placed 17 calls into your customer service team. Feeling like the big corporate doesn’t care and customer service is appalling. Shame as the product is one of the best.

  • Mumof218 Mumof2 (@Mumof218) reported

    @virginmedia I emailed my complaint. I recieved a email saying VM had called me, advising an apology was all that was needed and as far as you were concerned it was resolved. No one called me no one has removed my neighbours fibre optic cable from my garden. Some one was to call. No one has.

  • richproduce89 Richard Dean (@richproduce89) reported

    @virginmedia I just received a phone call from 01202200944, pretending to be you, calling due to an internet technical issue. #fraud #phishing

  • MrPaulFitz Paul Fitzgerald (@MrPaulFitz) reported

    Still no update from @virginmedia ..... terrible service. #VirginMedia