Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Redhill, Hounslow, Hammersmith, Maidenhead, Hampstead, Woking, Southall, Guildford, Epsom, Wandsworth, Feltham, Barnes and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Paddington |
||
| Redhill |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Sarah McKenna-Ayres
(@tigerbeanmedia) reported
from
Richmond, England
Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house! #nightmare
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Jon Gardner
(@JonGardner_gb) reported
from
Richmond, England
@harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown
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Gary
(@PilotBoyGD) reported
from
Merton, England
@alexodam @virginmedia I'm in Raynes Park... Fix estimate now Monday morning at 9. Three days without broadband man. And I thought no nut November would be hard.
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Sarah Cox
(@SarahCo85095085) reported
from
Richmond, England
I cannot believe we are still without a service @virginmedia in SW London. Please give us a sensible update - it is the least that can be expected after 3DAYS of no service. It is an utter disgrace. Already looking for a new provider #virginmediadown @Ofcom
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John Steele
(@Chilly_in_the) reported
from
Merton, England
So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.
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Sarah McKenna-Ayres
(@tigerbeanmedia) reported
from
Richmond, England
Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house for days!😂😂#nightmare #firstworldproblems
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Jon Gardner
(@JonGardner_gb) reported
from
Richmond, England
@____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@janeillustrates @bristolboudicca @VirginMediaCorp @virginmedia @Ofcom If she receives any care support, the agency ought to be checking up on her more regularly. That doesn't help with the isolation of no TV though.
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Gavin Poole
(@GavinJPoole) reported
from
Merton, England
@virginmedia Ok, thanks, we had service this am but when the portal@shows three greens and a good device it should be updated to at least amber.
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Tony Mills
(@tonystwit) reported
from
Kingston upon Thames, England
@telnetport25com @EdwardJDavey @virginmedia Ed likes to campaign for populist issues with no success, so don’t hold your breath. Virgin media is his current target after failing with his SWR campaign. South of the Borough lost faith in him!
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course
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Paul Barnett
(@PBCFC) reported
from
Richmond, England
@thistle5460 @virginmedia WTF is soccer.
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Rus Andreea Emilia
(@AradDeea) reported
from
Merton, England
@virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you
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Biancaaa 💕
(@Biancaaa89) reported
from
Kingston upon Thames, England
@jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Bev Fitzsimons
(@fitzy45) reported
from
Merton, England
After 4 days without broadband, TV and phone what is particularly vexing is the ‘no known problems’ message on the @virginmedia website. The communications about what has been going on has been shocking
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Christian Furr
(@Pientello) reported
from
Richmond, England
@smittyonline @virginmedia Virgin Media has been down in Richmond upon Thames since 9am Thursday 19th December. Over 2 days now at the busiest and most needed time of year. No Internet, phone, TV or customer service information. Shocking
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers
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Billy Martin
(@thistle5460) reported
from
Richmond, England
@jonslinn @virginmedia That’s what a decent red costs down t’pub I’ve had to purchase thirty two since Thursday to cope
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Gilmore
(@cjgil93131) reported
@virginmedia it over an hour and a half to get through to you yesterday to cancel my deceased father's contract the call has cost me over £60 at 65p a minute shame on you
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reema | BLM
(@rmitty) reported
@virginmedia The delayed response is pretty unacceptable and makes me feel very undervalued as a customer. I am only getting Wifi in 1 room of my home and mobile service in 1 room, too. I would like a longer coax cable and a booster unless you have other ideas?
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Joe MVO 💙
(@JoeBirt) reported
@virginmedia I am very sorry but your customer service is not very good. I fully appreciate the situation we are on but really?????
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Matt Lazenby
(@goonerby_matt) reported
@virginmedia Created a complaint online. Went to track it today disappeared. This is pretty close to the worst customer experience I have ever had.
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Gino Johnson
(@_GinoJohnson) reported
@virginmedia Yesterday 1200-1600, but when we questioned where he was we were told that he was never booked! That’s after a 1.5hour call on Saturday where I was promised he had booked him
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Foolproof (Sylvia Suddes)
(@bossproofreader) reported
Good morning @virginmedia. I need to terminate my contract. Please enlighten me on how I can go about this when I'm unable to get through via telephone (four hours in total).
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LynnMcGrath
(@lynnmac83) reported
@virginmedia any update on when service will be restored? School & work from home taking a big hit here.
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david watson
(@davidwatson07) reported
@MartinSLewis @virginmedia My daughter has Virgin internet in a rental property and has to move elsewhere to a property that Virgin can’t connect to. They are making her pay a £250 disconnection fee! This is ridiculous when it them who can not provide a service!!
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Matt Lazenby
(@goonerby_matt) reported
@virginmedia So your solution for me given that I told you that I contacted the team yesterday, waited 30 mins to be told wait and see is to contact the same team again. Are you serious?
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info@lakedistrictcottages.net
(@infolakedistri1) reported
@virginmedia Everything is still down. When I check my status using you website, it says there are no problems, but when I phone it acknowledges there is a problem - why the discrepancy. I registered for text updates and I received 1 saying it will be remedied by 6 last night then nothing!