Virgin Media Outage Report in Shepperton, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Fulham, Hammersmith, Uxbridge, Hounslow, Ealing, Southall, Paddington, Richmond, Wembley, Woking, Northolt, Hampstead, Redhill and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Fulham |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
-
Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
-
Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
Atrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
-
James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
-
Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
-
Dan Brooke
(@dan_brooke) reported
from
Maidenhead, England
@virginmedia had reached a new level of incompetence in terms of customer ‘service’. 2 months since signed up and still not installed with multiple last minute ***** ups... 🙄
-
mags
(@margarethines1) reported
from
Kensington, England
@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
-
Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
-
MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Service issues would not affect the box or lack of hd
-
Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
-
Jack "interrobang" Bremer‽
(@jackbremer) reported
from
Wandsworth, England
Spoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.
-
Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
-
Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Luke
(@OfficialLukeD) reported
This is now almost every day virgin media service drops. During working days and evening. Total disconnect, flashing green light. Fed up of this god awful service now
-
Markus Maximus
(@YokoMaximus) reported
@virginmedia Hey Virgin, why don’t you admit that you have a national connectivity issue instead of some brain dead call centre agent telling me to reboot my hub AGAIN?
-
Jude
(@JudeeeC) reported
@virginmedia Doesn’t recognise the number 1?! This is beyond a joke… automated service (with only two options available) doesn’t even connect or recognise the number 1. Already regretting going with virgin
-
Jay Baldwin
(@NoLeggedNinja1) reported
Every time I mention cancelling you keep putting the phone down on me… this isn’t acceptable @virginmedia
-
courtneytearle'☯x
(@CourtneyLooise) reported
@virginmedia It doesnt work I went to sign in and it said your account has been disconnected but you can still do so over the phone! I dont want to over the phone I want to formally write one. with a two children and one who relies on routine its been nearly three weeks of hell without wifi!
-
J Hale’s
(@Hales17J) reported
@virginmedia Hi I need you to confirm some details please regarding a recent issue I have had with yourselves. I was sent a link last week but was unsure how to proceed. Is anyone available to go through this today? Thanks
-
Jason Marks
(@EverPure) reported
@virginmedia The replacement sim was ordered on Thursday. We were not given a tracking number. Is there anyway to get a sim as the one with royal mail most likely won't get to me and I am being charged for a service that I am unable to use.
-
Cawlinho
(@Martincawley) reported
@virginmedia I’m still affected by no service despite the service status advising otherwise. Hub showing all 3 lights as green and / or flashing
-
Londoner
(@Motsivad) reported
@virginmedia It’s the same system as the web platform and it says there’s no issues - there are. My neighbours report the same, not just me.
-
Rob Kidman
(@kidmanproject) reported
@virginmedia Hi there, Internet down yet again. It’s been happening more and more frequently over the last couple weeks since an engineer attended for an area issue. Power cycling hasn’t helped, no currently reported problem on the service status page.