Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Hounslow, Kingston upon Thames, Uxbridge, Walton-on-Thames, Slough, Southall, Hayes, Windsor, Tadworth, Feltham, Ealing, Brentford, Wandsworth, and Addlestone.

City	Problem Type	Report Time
Hammersmith	Internet	1 hour ago
Hammersmith	Internet	1 hour ago
Hammersmith	Total Blackout	2 hours ago
Hammersmith	Wi-fi	2 hours ago
Hammersmith	Internet	2 hours ago
Hounslow	Internet	3 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Oliver Fatyol (@IstvanOFatyol) reported 2 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 4 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Oliver Fatyol (@IstvanOFatyol) reported 6 minutes ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 13 minutes ago from Hounslow, England

  @virginmedia Will it be a quick fix?

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 16 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Rana Rahman (@ranaraptor) reported 19 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  R. Aaron (@aaronuart) reported 19 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Tim Hole (@TimHole) reported 20 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Shasa Colson (@THE_COLSON) reported 24 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  maureen robert (@morish1) reported 24 minutes ago from Hillingdon, England

  @virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!

• 
  DJ MRT (@DJMRT) reported 25 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 26 minutes ago from Hounslow, England

  Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?

• 
  Stephen Champion (@Champs707007) reported 29 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 38 minutes ago from Hounslow, England

  @realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL

• 
  Jenny (@jennymelmo) reported 44 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Patrick Smith (@P4TTL) reported 44 minutes ago from Chertsey, England

  @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 49 minutes ago from Spelthorne District, England

  @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 52 minutes ago from Spelthorne District, England

  @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

• 
  Mike Fuller (@ninepine) reported 59 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  ☆ Liezel ☆ (@liezel_t) reported 59 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dougie Thomson (@Degener76) reported 7 minutes ago

  @Buzzin0k @MollySimons1 @keithapearson I still use mine, I just login to virgin media

• 
  Frisc Capital (@frisccapital) reported 7 minutes ago

  @Stsantek @virginmedia Tell them your moving address they will cancel it without charges

• 
  ✦Kael✦ (@SulKalra) reported 10 minutes ago

  @JackHansenFIT @drunkandcoding @InternetH0F You are aware that many companies take multiple measures to make it hard to cancel a subscription right? For example in the uk, virgin media is under fire for multiple cases of them actively blocking customers from cancelling their broadband so they could switch to something else

• 
  keith jones (@keithdavidjones) reported 10 minutes ago

  @virginmedia hi my internet service has been down since this morning tried getting in touch but no joy

• 
  Bob (@ChrisJordan1002) reported 18 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Virgin Media are unambiguously the worst company I’ve ever dealt with. They had the recent ruling against them for a reason. Profit over Compassion every single time…

• 
  CFC._AKHI😴 (@Yolo123Rana) reported 20 minutes ago

  @virginmedia my WiFi is down right nor sure why

• 
  𝗣𝗮𝘂𝗹 (Sign name: Puppet) (@SirPuppetPaul) reported 20 minutes ago

  @MichelleBeckett Truly awful. I worked in customer services for a very long time and @virginmedia just needs to get better. It's never about the profits, it's what you're doing for the customer. Put yourself in Michelle's shoes. How would YOU like to be treated like this?! I'm sorry Michelle.

• 
  Sprout57 (@pwcwright) reported 21 minutes ago

  @virginmedia Yes, I checked there first, there was a broadband issue, kept going on and off all evening, seems fine today though so far

• 
  emma 💜 (@lovrlwtt) reported 23 minutes ago

  oh my days virgin media had me arguing w a guy in india until i said im closing the account cancel everything was then transferred to a man with a british accent and was trying to make me keep the account and they can get it sorted. funny how that works

• 
  Steve Maslin (@SteveMaslinG) reported 29 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK My 88 year old Mum was in hospital 6 weeks, Dad called her every day until Virgin Media cut off his phone without warning. Dad never missed a bill but they said he had exceeded his limit. When I complained their rep shouted "It's for their protection". Virgin Media are scum.