Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 24: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Epsom, Wandsworth, Feltham, Paddington, Barnes, Hampstead, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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Shinykathy
(@shinykathy) reported
from
London, England
@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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thereshegoes
(@thereshegoes17) reported
from
Merton, England
@virginmedia There still seems to be a problem with internet dropping out
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marife narito
(@shiken93) reported
from
Spelthorne District, England
what’s happening to our internet Virgin media on & off service 😂
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Ha! @virginmedia reminding us to #StayConnected when it's internet service has been dropping out all night.
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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Russ
(@rusblake) reported
from
Hillingdon, England
@Kanadessa @TurdiiBurdii @RiannaSandu @virginmedia I was playing SOT for about an hour and a half, and it went down lost all my progress
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Camilla Audia
(@camillaudia) reported
from
Merton, England
@virginmedia Get it together, I cannot even open the website to register loss of service! Sw20/sw19 are down on and off since 5pm...
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@Bluebird_7777 @virginmedia Cancel your direct debit. And when they call you - ask them to fix your box
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia you say the issue has been fixed when clearly it hasn’t because lots of customers are still having connectivity problems. Far from ideal as I can’t connect to client video calls :-(
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Paul Farmer
(@PaulFar47747735) reported
from
Kingston upon Thames, England
@virginmedia Down again!!
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Hillingdon, England
Oh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.
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Emma Quick
(@EmmaAintQuick) reported
from
Wandsworth, England
@AnaBooks @virginmedia Trying to teach my adult tap class tonight was impossible, couldn’t even hotspot from my phone because I’m on Virgin Mobile and that was down too!
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Russ
(@rusblake) reported
from
Hillingdon, England
@TurdiiBurdii @RiannaSandu @virginmedia If your an online gamer a couple of minutes is equivalent to hours of lost progression. So makes no difference if it’s down for a minute or an hour #virgindown
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia Perhaps try kerpying your internet service 'up' for 26mins. Currently you're up to 17mins past the hour before it fails. Keep practicing.
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RangersBoy_8
(@Simon_Corley) reported
from
Ealing, England
@virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut
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Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jaycek
(@jaycek13) reported
@virginmedia Of course yet twitter gets a reply but customer service still nothing after A 30 min wait to start turned into 45 after waiting 50 mins? And now Ive been waiting N hour already.
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Ian Bailey💙
(@VomBagel) reported
@virginmedia Not sure what that means. I’ve had the account years before Virgin took over Blueyonder and never had problems, not even when I cancelled Virgin a few years ago.
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Alex Savage
(@MonsieurSavage) reported
@virginmedia Hi, I have a very long standing complaint, which has been going on since October, which has not been fully resolved. Can we live chat tomorrow morning as this is the only way I have had genuine help so far. We are owed more than £800 compensation for lack of service
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Eliott Rhodes
(@Rho_dacious) reported
@virginmedia there's an outage in Rednal Bham that you're working on, but I was curious to know how the "expected fix" time works. It just got extended by another 7 hours so I was wondering if you knew what the problem is.
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Leo Barnes
(@leobarnes) reported
@virginmedia what’s going on with your customer service today? I’ve been ‘connected’ to an agent for 45 mins and still waiting for someone to talk to me. Can you help?
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michael mcdonald
(@michael69205789) reported
@virginmedia no virgin media if when there is outages your website reports there isnt to keep your service looking like it actually works , it constantly drops connection and you pile everyone on one channel and throttle everybody moving isp's soon vm is such a scam
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Hetty Blake
(@HenriettaCBlake) reported
@virginmedia I have spoken to someone and requested a call back from someone more senior. I’ve filed an official complaint but as is typical of virgin I haven’t heard anything back. #virginmedia
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Emil Paun
(@_emil) reported
A month later. Kelly Communications turns up to fix the cable that had been patched by a @virginmedia engineer. Guess who has no internet again? Two more days to wait for another engineer.
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LoopyLolly
(@LoopyLolly85) reported
@virginmedia you used to be good, but the past 3 months its become awful
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Monika Niemira
(@monika_niemi) reported
@virginmedia @O2 You guys are a joke, business service messed up so much, nobody knows what they're doing and passing from department to department all round the world!! Just no ******* hope!