Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Greenford, Hammersmith, Hampstead, Wembley, Paddington, Ashford, Slough, West Byfleet, Hounslow, Uxbridge, Feltham, Hayes, Ealing and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Greenford |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
||
| Hampstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.
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Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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James Teodorini
(@JamesTeodorini) reported
from
Wandsworth, England
@virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.
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David
(@davidlumley05) reported
from
Banstead, England
@virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia hi again . As promised 3days ago yesterday should receive a hub replacement, but .... Nothing arrived. Today WiFi still same problem, just have a carpenter from Hammersmith and he has same problem with Virginmedia. Why routers loosing WiFi?
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Umar
(@Umar_iFL) reported
from
Merton, England
Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?
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Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
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PHorV™ ☃️🎄🎁🎅🛷
(@stevemassart) reported
from
Banstead, England
Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Hufton
(@Joehufton) reported
@virginmedia I’m not explaining again. I have a complaint number. My DM’s are open. I am exhausted by your company. I just want someone to take my complaint seriously, if you can’t/won’t do anything, I want to escalate to the ombudsman because your service has been appalling. That’s it
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marcia....c.o.d aka xxMumwithaGunxx
(@welshmarcia) reported
@virginmedia Yes, they either put me through to someone because they can't help and I get cut off or I cant get through..I messaged on the app with some1 but they can't change the hub and keep the sim card on my tariff ,so I'm going in circles now
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🅡on 🅡eserve
(@ReserveRon) reported
@virginmedia ....but all I’m doing is raising the same complaint again and again since March last year. As I have the @cedrsays judgement I guess I’ll just lodge a small claims case. Utterly appalling customer service and failure to fulfil sales contract.
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Joe Hufton
(@Joehufton) reported
@virginmedia Ok. I am really really starting to loose patience here. I’ve explained to your agents 7-8 times that I made my situation clear when I took the contract out. That’s why I want the complaint looking at. I have asked 8 times and no one has reviewed my initial call.
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sophie
(@sophieharveyx) reported
@virginmedia our whole broadband has just gone down no dial tone on the phone can't figure out the problem was fine until 10min ago. 3 of us are meant to be working from home !!
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Lynne Bultitude
(@LynneBultitude) reported
@JeffersonBenne9 @mouthwaite @virginmedia We are having the same problem, also phone keeps cutting out and tv picture pixelating, what on earth is going on!!
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lucyparsons
(@lucypar75945260) reported
Hour and 8 mins on the phone to virgin for them to say the complaint team will ring you in 24 hours @virginmedia your wifi is diabolical!!!
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Emma Morgan
(@emtweettwoo) reported
@virginmedia Let me change account name back to my own (was only changed to my now ex husband because of your poor customer service to me whilst pregnant anyway) WITHOUT being forced to undertake a new 12 month contract with you.
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Chris Howard 😷
(@cmh_chris) reported
@virginmedia Been a broadband customer for a week and never receive the 350mbps that I was promised
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Alex F
(@gizmoguy100) reported
@virginmedia Yeah unrelated but while you're here can you get back to me about my ongoing complaint and the request to leave I sent in in November?