Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hampstead, Kensington, Wembley, Southall, Northolt, Paddington, Hounslow, West Molesey, Slough, Ealing, Fulham, Leatherhead, Wandsworth and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hampstead |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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Welby McRoberts
(@welbymcroberts) reported
from
Hillingdon, England
@jimmywim @virginmedia Don't use their frequently broken / questionable DNS servers. It's been a rule for years. They've had a horrible history of hijacking servfail, nxdomain and the like. Chose something else (8.8.8.8,1.1.1.1,9.9.9.9 etc)
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Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
2 evenings in a row broadband and virgin media TV has gone down. Get your act together @virginmedia
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia not only is my broadband down, but looks like your website is as well, can’t check service in my area
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Well, after a day waiting for @virginmedia to install our service as promised, they’ve not turned up. Deeply unimpressive.
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia hi. I’m watching hub page with internet access denied status more than hour. I cant understand why I have it. My direct debit is ok. No debts. Can you help please?
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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Bartosz Zakrzewski
(@barfolo1979) reported
from
Hammersmith, England
@virginmedia @mrslooker Problem continues at E15 2BT. Any advice??
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia if you have planned maintenance in the area ‘to make the service better’ why not send your loyal customers a heads up? You can’t just take the service away for a whole day W/out informer us beforehand. This is really poor customer service #virginmediadown
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia my broadband has just gone down. Makes working from home impossible.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Bell
(@tresilianbell) reported
@virginmedia absolutely shocking customer service and still left paying for services I never received or cannot use. Recommend staying away. Definitely go with somewhere else. Their packages are useless and barely delivered
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macca
(@macca_147) reported
@virginmedia had a short power cut here and now my TV and Internet are not working any ideas please
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Kevin
(@inmonopinion) reported
@virginmedia No reply….what a shock…just wasted another 20 minutes trying to sort a new tv remote for an 86 year old!! I’m truly gobsmacked even @virginmedia can be so awful to deal with!! You should be ashamed how difficult you are to deal with #VirginMedia don’t deserve her custom
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Ed Siddons
(@edwardsiddons) reported
Truly there is nothing less chic than becoming a compaints account but I've spent over 2h30 on hold trying to cancel my account with @virginmedia and spoken to 7 different people, apparently none of whom can help, because - of course! - you can't just cancel online.
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kermit10
(@kermit1015) reported
@virginmedia there is an article in a newspaper today(2408/22) about a large estate in North London plagued with connection issues, that have been complaining about this to @virginmedia for 2 years so what good is your complaint procedures are to them or anyone else.
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sue woodcock
(@sue10_13) reported
@virginmedia Cancelled in June and cancelled my DD. Got email bill in July which I now know was the 30 days notice. Paid it 23 July mobile number was deactivated within 24 hours. I've now received an email mobile phone bill with no active number. I'm NOT paying for a service I didn't have
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Katy Walker
(@katywalker1981) reported
@virginmedia @richardbranson Already paying £89/ month for my TV and broadband and just had a letter saying it's going up to £149/month...what a joke. New customers getting the same deal for £65/month...where's the loyalty. Never again!!! I'm off! Furious
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steven jackson
(@Archtech_design) reported
@virginmedia And again hung up on by the chat! Iv been trying for 20 hours now to get a connection! Iv been offered a tech appointment which leaves me out of service for 48 hours! That’s for the 28th but I’m away then until Tuesday 30th but before I could explain I was as I say dropped again
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Theodore Awani
(@Theodoreawani) reported
@virginmedia @virginhelp Yes the appointment was today between 08:00-12! No one turned up or left a card. The upsetting thing is I have called back many times and they have intentionally left me hanging on and also put the phone down on me! I am in complete shock!
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Justine Wilkinson
(@jwilkinson_x) reported
@virginmedia I know this, but you asked me what the issue was. Everyone I speaks to keeps telling me they will call me back then never do. I will just cancel