Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 12/18/2025 07:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hayes, Hammersmith, London, Brentford, Kingston upon Thames, Wembley, Hampstead, Woking, Weybridge, Hounslow, Morden, Windsor, Fulham, Redhill and Paddington.

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City Problem Type Report Time
United KingdomHayes Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomBrentford Internet
United KingdomLondon Internet
United KingdomHammersmith TV

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia This has been going on for 16 days. Are you kidding me with your canned response? Don’t even bother replying to me until you have sorted it out in the UB3 area. Every time at 4pm goes down. Every night at 11pm goes down until 8.30am on wkends always down. #virginmediadown

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    .@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30pm, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @mrchdavid @virginmedia Not only the box, their whole system is Sh@+. Might as well cancel your contract. Be better in the long run to go elsewhere. #virginmediadown

  • AyyazKasmani Mohamed A Kasmani (@AyyazKasmani) reported from Hillingdon, England

    @virginmedia @virginmedia 2 weeks daily drop in virgin media services. No notification by letter or email of services. Today services have been down all day in harlington. Unacceptable, take out money but don’t provide notification.

  • EntertainerJoel JoelTheEntertainer (@EntertainerJoel) reported from Redhill, England

    @virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.

  • nilesh14 𝒏𝒊𝒍𝒆𝒔𝒉 (@nilesh14) reported from Richmond, England

    Is @virginmedia internet down in Barnes area?

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @kveves Just teeeted advice directly from @Ofcom Hope it helps but in the mean time we are all stranded by subpar service by .@virginmedia #virginmediadown

  • tosman30 Tom🏴󠁧󠁢󠁥󠁮󠁧󠁿⚒ (@tosman30) reported from London, England

    @virginmedia have an error code (C130) and not getting a signal, what does this mean?

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    .@virginmedia as predicted. Down it goes. What is your problem @virginmedia #virginmediadown

  • ako_essex The Gaffa🔌 (@ako_essex) reported from London, England

    Virgin media is absolutely awful in every aspect

  • Johnlumb67 John lumb (@Johnlumb67) reported from Richmond, England

    @virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia It’s NOT ONLY happening to me. There are many people in the Heathrow area (hope that suffices) for a start, that have this issue. I’ve given up on your app and customer service as we are not trying to understand our issue or the frequency of it. You just want to close your ticket

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia sounds like someone starting a shift and leaving a shift and in between taking a break. HELLO?!?!?!? Isn’t this what you should be doing, trying to identify the source of problem??? #virginmediadown

  • MarlingtonBear Sandy Trappitt (@MarlingtonBear) reported from Hounslow, England

    @virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    .@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30am, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?

  • RealAndyCowen Andy Cowen (@RealAndyCowen) reported from Redhill, England

    @virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....

  • Traceywith_an_e Tracey Franklin (@Traceywith_an_e) reported from Redhill, England

    @virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.

  • markbritnell Mark Britnell (@markbritnell) reported from Richmond, England

    @virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    @virginmedia @Savilehto How are you going to compensate us? It says we should rely on you to automatically work it out. You can’t even get your service running smoothly for over half a month... #virginmediaincompetence #virginmediadown I bet they payment goes out from my account without any issues...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ozziejbo Jewellery By Ozzie (@Ozziejbo) reported

    @virginmedia Your apology doesn't help at all.

  • welshie_on_tour Fi Marley (@welshie_on_tour) reported

    @virginmedia It’s in line with your website. We’ve had a patchy service over the last fortnight but this really takes the biscuit.

  • SiClayton Simon Clayton (@SiClayton) reported from Stockton-on-Tees, England

    Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡

  • Tantantander Tanyatampon (@Tantantander) reported

    @virginmedia Pull up my account if you want, look at the notes and have a listen to all the calls. Probably be interesting to hear how many lies your call handlers tell and see how shocking your customer service is

  • welshie_on_tour Fi Marley (@welshie_on_tour) reported

    @virginmedia Thanks for these details but my preference would be to have a service that works. Very poor and no explanation of the problem. And therefore no confidence as to the timescale for resolution.

  • vickihartwell vicki hartwell (@vickihartwell) reported

    @virginmedia No good for me now as I e already arranged to move to sky, just shocked after 22 years there was no loyalty but that’s what happens I supposed the rich get richer and the poor get poorer

  • _Paula_69_ paula white (@_Paula_69_) reported

    @virginmedia Tv has shown issues for past 3 days. When checking status on website it keeps changing from will be fixed on 20th then 21st and now tomorrow. Have already tried "having other issues" on website, didnt fix it When will this be fixed?

  • Tantantander Tanyatampon (@Tantantander) reported

    @virginmedia I highly doubt it. The 5 people I spoke to today couldn’t do absolutely anything until my complaint is looked at. Don’t think I haven’t tried to sort this multiple times. It’s literally draining me of my will to live now

  • JayThomas412 Jay Thomas (@JayThomas412) reported

    @virginmedia Just think if they explained more information about why it’s been extended provided more accurate times for resolution it would be more understanding.

  • mcairnes2009 Michael C (@mcairnes2009) reported

    @virginmedia I’ve done all this already and still ignored. I’m done jumping through hoops to get no help back in return