Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Southall, Merton, Slough, Greenford, Hampstead, Wembley, Paddington, Ashford, West Byfleet, Uxbridge, Feltham and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
||
| London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Mahdi 🏴
(@mahdi) reported
from
Kingston upon Thames, England
Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
im missing all of this bloody game @virginmedia SW17 service is DISGUSTING
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Richard Sutton
(@RichSuttonActor) reported
from
Ealing, England
@virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia AGAIN, my Virgin BB and telephone are down or operating erratically in my area of London W5 1JG. I can't even phone to enquire nor register for credit due to loss of service. This is terrible.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia
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Phil Stacey
(@PhilStace20) reported
from
Windsor, England
@virginmedia Yes still on the phone with you guys. I hope the new house owner’s not reading this as they can use my services to their heart’s content until I can provide a transferable address. Very very poor @virginmedia
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
@virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
@denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?
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Steve Towner
(@Steve_Towner) reported
from
Iver Heath, England
Just moved house, @virginmedia are the worst to deal with. Waste of space. Gave them plenty of notice. Supposed to connect day after moving. Failed, want another 3 weeks. Refuse to help. What am I supposed to do?
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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Christine
(@LiveArtLondon) reported
from
Eton Wick, England
TERRIBLE timing @virginmedia! No internet and down till tomorrow!!!?!?!?!?!
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Sarah Merry
(@skmerry) reported
from
Esher, England
@virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Oliver Pusey
(@OliverPusey) reported
from
Kingston upon Thames, England
@virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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paul
(@paul63384494) reported
@virginmedia @O2 I’m new customer not even had my account activated yet and I would hand on heart 100% not recommended virgin broadband to anyone
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dc
(@cngd79) reported
@virginmedia what’s going on with your service in DA9. Latency in last 7 days has ranged from 15.1ms to 270ms. Very unreliable latency.
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🏴FiTay🇬🇧
(@fitay59) reported
@virginmedia Hi John, still no line on my home phone. I've checked the service status again and it still says there are no known issues. All the equipment within my property is properly connected. My TV and broadband are fine. What happens next?
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Mark Baxter
(@m4rkb4xter) reported
@virginmedia how long till your service is back up and running in thornton area bradford? Full coverage lost on everything!!!
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roy duffy
(@swanfeet) reported
@virginmedia Yes lol it starts fine but then The service starts to die out gradually until I have nothing left and no service
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Jayne Tate
(@tatey20a) reported
@virginmedia Wow. That is really not good to hear. We had to threaten to leave before it was organised without charge. Hopefully it's resolved now. I'll be in touch if there are any problems when the engineer visits. Thanks
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imagine by john lennon
(@snassssssssssss) reported
@virginmedia @fmuamba6 @TheBHF why am i always having issues with you lot, literally over the past 12 hours ive had massibe ping spikes yet you always claim to #StayConnected, hope to go done day I can change services as its poor connection day after day
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Hubert
(@toudixx) reported
@virginmedia How do I join the chat? It just redirects me to my account when I login
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🐟🐟🐟 Matt Cartwright 🐟🐟🐟
(@mattyc1980) reported
@virginmedia The wifi chooses when it wants to connect to certain devices, even when sat next to it and nobody else connected not reliable at all. The signal to the router seems ok just the internet connection over wifi is woeful. Won’t renew when my contract expires
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paul
(@paul63384494) reported
@virginmedia ******* you are ridiculous now today is perfect while I’m wound up stressed out and completely annoyed with your pathetic service and I’m still waiting for you to show me where I have “stated a new installation date” go on show me !!