Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Slough, Hounslow, Southall, Merton, Greenford, Hampstead, Wembley, Paddington, Ashford, West Byfleet, Uxbridge, Feltham and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Slough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Robin
(@mistergrainger) reported
from
Brentford, England
@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
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Mark Reilly
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
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دانه الضبيب
(@DanaAldubaib) reported
from
Paddington, England
@virginmedia Yes I would like to cancel my service and still no one answer !!
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Paul Goldsmith
(@PaulGoldsmith73) reported
from
Brentford, England
@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Toby Everett
(@tobyeverett14) reported
from
Wandsworth, England
@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Stone
(@canada_67) reported
@virginmedia my internet has been up and down about 50 times in the last couple of days, each time for a minute or two but sometimes 10 time in an hour. Checked service status says nothing wrong. Have restarted modem twice but has no effect. Area 020. (KT19).
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Locked in
(@zoltrix67) reported
@virginmedia Been there, no help at all. Only person(s) who can sort it, are the operators of all accounts and email boxes.
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Alexander Westwood
(@_Alex_Westwood) reported
@TomBoylan @virginmedia Well, I’ve now been on the phones close to 1 hr 30 . Having spoken to approx 6 or 7 people, every. Single. Bloody. Person. Seems to be contradicting each other. I can’t even make a proper complaint because “I’ve already given feedback”, and I’m “not allowed to speak to a manger”
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Alexander Westwood
(@_Alex_Westwood) reported
Right @virginmedia I logged a complaint this morning about that sarcastic member of staff. I was given a reference number for that. I started these calls OVER an hour ago. I am absolutely infuriated that nobody seems to know what the hell is going on.
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iamchriss.c
(@ChrissCincon) reported
No Internet for more than 12 hours now. Bravo @virginmedia don’t mind us paying for a service we do not get. #virginmediadown
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Esme
(@esmemoore95) reported
@virginmedia have a big issue/complaint. Please dm.
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AmigaBoing.net Blog
(@AmigaBoing) reported
@virginmedia Yes I will get him to contact customer services, Thanks!
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gillybee ⭐⭐ Chelsea Legacy Fan
(@gillybee66) reported
Are you are a Virgin Media broadband customer and videos and gifs have stop playing on Twitter on your home PC? If you have the Child Safe enabled add twitter to the safe site list and it will fix it.
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Glenda Russell
(@ggrussy1) reported
@virginmedia I work in customer facing role and can say categorically your last advisor I spoke with needs training. Shocking service. That one of the reasons we have left @virginmedia . Poor service and standards
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~Adele~ #leavethechildrenalone 🇵🇸🌸❌😷❌💉❌🌸
(@AdeleCarlyon) reported
@ChrissCincon @virginmedia It's their problem not yours. It's been down all day in some areas. Mine has been down since 12pm. They're blaming it on the weather.