Virgin Media outages and service status in Shepperton, England
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Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Shepperton, including 3 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received May 10, 6:26 PM GMT+1.
- Internet (64%)
- Total Blackout (13%)
- Wi-fi (10%)
- E-mail (7%)
- TV (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, Hounslow, Wandsworth, Slough, Richmond, Woking, Greenford, Northolt, Leatherhead, Laleham, Weybridge, Brentford, Walton-on-Thames, and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 13 hours ago |
|
Hammersmith
|
22 hours ago | |
|
Southall
|
Internet | 22 hours ago |
|
Hounslow
|
Total Blackout | 2 days ago |
|
Wandsworth
|
Internet | 2 days ago |
|
Hammersmith
|
Internet | 2 days ago |
Nearby cities with recent reports
18 recent signals
6 recent signals
2 recent signals
2 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.
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Stephen Champion (@Champs707007) reported from Wandsworth, England@virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection
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Robert Hallam (@Robertfhallam) reported from Spelthorne District, England@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
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J (@not_on_fire) reported from Epsom, England@virginmedia broadband not working since late last night and your website appears to be down. What’s going on?
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John carroll (@Johnboy82903002) reported from Brentford, England@virginmedia I have done, but there is nowhere to report a total outage, despite the message, and no estimated time. I have no landline or broadband, and haven't for 2 days
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John carroll (@Johnboy82903002) reported from Brentford, England@virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help
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Raynes Park Lib Dems (@RPLibDems) reported from Merton, England@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
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John carroll (@Johnboy82903002) reported from Brentford, England@virginmedia Done that, and still doesn't work
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Rana Rahman (@ranaraptor) reported from Wandsworth, England@virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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itsnotOK (@itsnotO56763609) reported from Spelthorne District, England@virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?
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Tim Hole (@TimHole) reported from Kingston upon Thames, England@virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.
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RICHARD GRIFFITHS (@Griffo2018) reported from Wandsworth, England@virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?
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Stuart the Copywriter (@StuartTarn) reported from Spelthorne District, EnglandA combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.
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Andrew Wood (@andrewlwood) reported from Hounslow, England@virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?
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Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.
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Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England@virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia
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RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England@virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul🦦 (@p_e_l_4) reported@virginmedia is 5 hours waiting for your cancellation team standard procedure? Absolutely ridiculous customer service. You should be investigated and fined for this. Never going back to your services ever
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Melitha Hammond (@HammondMilly) reported@virginmedia I’m trying desperately hard to keep my child safe online. He has SEN and has spent £300 in over 18 websites since he was 13. I used essential security to lock these from my router however it hasn’t worked for months. Feel really let down!
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Philip Loeb (@philloeb) reported@virginmedia your service is nothing short of abysmal. I signed a contract with you over a week ago, the very next day you sent the wrong contract to me. I have now been on the phone for over 2 hours this week trying to sort out your problem. 1 dept doesn’t speak to the other
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AS05 (@randeree_a) reported@virginmedia I’m having intermittent broadband connection and your customer service says there’s a 221 minute waiting time! Can you help?
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Rob 👑 (@rob_king) reportedThis really is boring @virginmedia. I returned my kit on 26th April with your vendor (Yodel) per your instructions. It’s been stuck in there network and now you’ve charged me for it. Even though you can see I’ve sent it (I provided all the details to customer services on WhatsApp). I won’t be taking a credit, I’ll be disputing the charge. You have no right to charge me for the equipment when it’s with your courier and I have evidenced that to customer services.
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SFB-Mod (@cycleprawn) reported@1030pa @obbsie @virginmedia Pointless. They don’t give a ****
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Simon Gallagher (@SiGallagher) reported@virginmedia It’s now 3 hours. Why has there been no message anywhere about the server issue affecting the site and the app?
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Allie (@oxongardengirl) reported@lewclarke1 @virginmedia Oh I could have told you they were awful. Try moving house with them! It's "character building"
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John Cameron (@bhoyjohn1888) reportedDear Lord. Virgin media. Crap. No one answers the phone.
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Dgjbear (@Dgjbear1) reported@virginmedia on hold trying to get through to customer service. Gave up after 90 mins this morning. Currently at 28 mins. I’ll continue to update