Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Burnham, Southall, Hampstead, Greenford, Paddington, Wembley, Wandsworth, Ealing, Kensington, Northolt, West Molesey, Slough and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Hounslow |
Total Blackout | |
| London |
Wi-fi | |
| Burnham |
||
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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David Macfarlane
(@DigitalDaveMac) reported
from
Wandsworth, England
@virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys
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Anna Maslowicz
(@annamazz) reported
from
Kingston upon Thames, England
@virginmedia Yes a fault yet again!!! Absolutely no service at all .... no WiFi / TV or home phone
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
@virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
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Nicola Arnold
(@njanea) reported
from
Richmond, England
@virginmedia - your website is down & your phone says “sorry we’re busy, try again later” - any idea why our tv has gone down, as we have no way to ask anyone!!!!
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Dave CPFC
(@davedpalace) reported
from
Sutton, England
@virginmedia no TV signal in SM1 area.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia very poor customer service from you again. Customers do not liked to be lied to and definitely hate being ignored.
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David Webb
(@craftybeards) reported
from
Kingston upon Thames, England
@virginmedia Yup looks like the whole system has gone down. Just as the rugby started! Thanks @virginmedia talk about ruining a Sunday afternoon.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia would love to watch this but you cannot provide the service that we pay for.
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David Macfarlane
(@DigitalDaveMac) reported
from
Wandsworth, England
@virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service
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John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
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liz mcdonnell
(@lizmcdonnell1) reported
from
Wandsworth, England
@virginmedia can you please tell me why thete is no broadband or t v service in Sw17 8dy area !!!
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia TV not working and when I call you say everyone is busy and call later. What kind of shocking service is this.
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DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia @beck9965 No TV and your service says there’s no issue. Can’t access app, desktop and you don’t answer the phone. Poor.
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DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia c’mon this is poor service. Can’t sign in, can’t call you, can’t watch TV, this can’t go on
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Ladakovich.
(@ladakovich) reported
from
Richmond, England
@Arsenal @Everton @HectorBellerin @DaniCeballos46 Looks like if you have Virgin Media as unfortunately I do then we won't be able to watch the game today as their system is down yet again .. ((((
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Chris
(@HWick_Bluenose) reported
from
Richmond, England
@virginmedia So I lose @btsportfootball in the second half of the Man City Women - Chelsea Women game a a crucial moment. Down for days recently. Website closed down, presumably because it isn’t scaled to cope with customers when issues arise. TV still off. Joke.
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Stefan Rance
(@BeaverWatcher) reported
from
Richmond, England
Yo @virginmedia no tv in tw12. Looks like you have another fairly widespread issue as #virginmedia is trending once again. A quick fix would be appreciated. Missing the #rugby and dont want to miss #DoctorWho later. You will be in trouble for that!
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cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild
(@MillsRyder) reported
from
Kingston upon Thames, England
@virginmedia use terrestrial TV SERVICE if you can. Bypass the box.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah
(@twobytwo74) reported
@virginmedia having real issues with broadband, can’t get through via phone to speak to anyone! Can someone help???
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Grimin@ll¥🇰🇳🇯🇲🇬🇧
(@swmosquito) reported
@virginmedia The engineer ran the virgin line from my neighbours house and said that it was a temporary fix and that he will arrange for another engineer to come out and tun the line properly. This hasn't happened.
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Nicola Zacharia
(@NicolaZacharia) reported
@virginmedia we have been cut off despite us letting you know we weren’t moving and you assuring us you had updated everything- we are all working at home tomorrow- we have spent most of the weekend on the phone to the reconnections team no answer - 103590255 complaint - help
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Sebastian
(@mr_basti) reported
@virginmedia Turns out you actually extended my contract by 6 months and increased the bill from £42 to over £80 per month. I cancelled the SIM card in my 14 day window. Your incompetent staff have avoided helping me. Ofcom were very interested and told me VM are renowned for contract issues
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david campbell
(@campbell501) reported
@virginmedia do you have a number for Sky, your customer service is terrible
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Emma
(@Emma_2804) reported
@virginmedia There is no dial tone. This is how I was alerted to the issue.
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nisha
(@Nish1x) reported
@virginmedia My dad uses it and there has been an issue since yesterday
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Sebastian
(@mr_basti) reported
@virginmedia Yes I just made a formal complaint with VM, logged by a member of your retentions team. She issued me with a complaint reference number which is what I need to provide to ofcom.
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Martin Ramsey
(@MRamsey1974) reported
@virginmedia 39hours of phone calls this week - still not resolved! Continual lies and promises of resolution calls that don’t happen - I can’t even click that link as the signal is too bad! Will you send me a get well card when I’ve had the heart attack your intent on causing ?
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Me
(@roganjoshua) reported
@virginmedia Not an install a loyal customer for years