Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Wandsworth, Southall, Slough, Hounslow, Twickenham, Northolt, Uxbridge, Greenford, Addlestone, Brentford, Windsor, Chertsey, Sutton, and Isleworth.

City	Problem Type	Report Time
Hammersmith	Internet	11 hours ago
Hammersmith	Wi-fi	14 hours ago
Hammersmith	Total Blackout	14 hours ago
Wandsworth	Internet	22 hours ago
Southall	TV	23 hours ago
Southall	Total Blackout	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 3 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  SusannJerry (@MrsJerryTweets) reported 4 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Shasa Colson (@THE_COLSON) reported 6 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Jeff Brown (@fadermonkeyking) reported 7 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 7 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 16 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Trevor (@TRSafcw) reported 18 minutes ago from Headley, England

  @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

• 
  Ravinder Judge (@judge_ravinder) reported 18 minutes ago from Hounslow, England

  @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 26 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 30 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  💋unknown💋 (@unknown45523435) reported 34 minutes ago from Hillingdon, England

  Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

• 
  Tinders (@safctinders) reported 37 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  R. Aaron (@aaronuart) reported 39 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Stuart the Copywriter (@StuartTarn) reported 39 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 40 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  Oliver Fatyol (@IstvanOFatyol) reported 40 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

• 
  Jacqson (@JacquelineCabl9) reported 51 minutes ago from Spelthorne District, England

  @virginmedia How do I cancel without more incurred costs and wasted time

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 53 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 54 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  Mrs R (@KateRenton) reported 54 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@deburgh12345) reported 5 minutes ago

  @virginmedia @MyOwnShoes They are told after 20mjns getting g through security that he has been and no issue found... presume he did this at the right house as he never came. They were told he checked and the TV box was working... the one in the bedroom is.... but the main box down stairs is still not

• 
  Coxy 🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻 (@StephenPie) reported 13 minutes ago

  @VeronParsons @virginmedia I am still with them, you have to praise them for having the worst call centre in a world full of awful ones, takes some doing

• 
  Ashley Smith (@AshleySmithUK) reported 15 minutes ago

  @virginmedia New contract Jul 31. Netflix completely broken, web throwing errors, and profile is showing an incorrect phone number that isn't mine. Called, used WhatsApp, zero help. Logged formal complaint and got a generic 28-day wait. Unacceptable customer service. Fix this.

• 
  Captain Nemesis says *settlers are criminals (@Annoyntmint) reported 16 minutes ago

  I wish to cancel my subscription with virgin media. Check my DM to you. @virginmedia

• 
  whitebear 🔜 VeXpo '26 (@whitebearvt) reported 22 minutes ago

  @DigBipper188 @LiveFastSimp @miaaowing In the EU I get 30GB included, and there’s international minutes in my plan anyways. Just data that’s the issue outside the EU. Also O2 in my area was garbage last time I tried it, was on a virgin media contract so experienced both before and after the VMO2 merger. Then again, haven’t touched it since 2022.

• 
  Darren Seaton (@seatzie) reported 26 minutes ago

  @virginmedia internet down since middle of night not just wifi the tv box is also complaining no Ethernet connection have rebooted unplugged etc twice do I have to phone or is there anything else? Area checker says no issues

• 
  Darc Knight (@DarcKni68649817) reported 30 minutes ago

  @virginmedia If the service is not paid for, it is stopped. @virginmedia is not giving you the consideration of old time customer. So why then is it OK to triple the bill of any household? Pay over 3 what they should pay for 9 months? Give a public explanation before I give my account details

• 
  B M50 (@BM502s) reported 31 minutes ago

  @biggle1908 @C_Midd99 Rkid had the same issue with his Sky package & price, so switched to Virgin Media, now saving £70 a month with faster broadband. Couldn’t be happier with it.

• 
  Greg Cunnington (@Yuzi87) reported 32 minutes ago

  @virginmedia I've been a Virgin Media customer for 20 years, I've been paying out of contract rates at £109 a month for 2 years without realising. When I create a package as a new customer its £37 a month, however as a long time customer my new price is £68. Nice way to treat your Customers!

• 
  Ian Davies (@IDavies1979) reported 32 minutes ago

  @biggle1908 There Internet is faster but Virgin media are a nightmare to deal There by far the worst of all the platforms