Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/26/2026 10:40

February 26: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Wembley, Hounslow, Paddington, Wandsworth, Redhill, Hayes, Maidenhead, Egham, Uxbridge, Southall, Woking, Merton and Sutton.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...

  • narifahad Londonfoodster (@narifahad) reported from Ealing, England

    @virginmedia what is wrong with your service in W3 . Connection keeps dropping off every 30-45 min. Can't do our work peacefully.

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).

  • JonR43 Jonathan Rourke (A575910) (@JonR43) reported from Hounslow, England

    .@virginmedia where is the London Irish game!! Should be on BT sport 2 Extra but red button not working!!

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    Once again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia

  • ChapterIV Mark Reddick (@ChapterIV) reported from Banstead, England

    @virginmedia stop letting visiting technicians tell customers they’ll rebook another visit 1st thing the following day. Just wasted half a day’s work waiting in to be told by VMCS they are coming Friday. Why not just send the customer an update via text? #VirginMedia

  • enders1 Richard Endacott 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@enders1) reported from Windsor, England

    @virginmedia 4 complete service failures in our area in 6 weeks, do you think this is acceptable?

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia There are your usual garbage explanations yes. Saying no fix for hours. Not good enough

  • 3lzantoinette king elz 🪐 (@3lzantoinette) reported from Merton, England

    one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭

  • wantrealtruth ross (@wantrealtruth) reported from Hounslow, England

    @virginmedia signed my mum up for service today. Got email but have spent 4 hours trying to get hold of you as the number you included is not manned “due to covid” the main number take ages to find online. No one answers it. Can’t email anyone. Think I want to cancel already!!

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia That's to discard physical problems with your cable.

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.

  • taunch Anthony Carlos (@taunch) reported from Ealing, England

    @mservicedeals The only features available with @virginmedia is a life of misery. Awful service

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?

  • ChapterIV Mark Reddick (@ChapterIV) reported from Banstead, England

    @virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    @virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.

  • KikassP CazkikassPhotography (@KikassP) reported from London, England

    @virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JooniesDimple99 C🐝 (@JooniesDimple99) reported

    @virginmedia I am in a work meeting and keep having my internet come and go so I keep getting disconnected. I have already been in contact before to fix this issue but this needs to be fixed or I am looking elsewhere for broadband

  • NathanMcKay1985 Nate (@NathanMcKay1985) reported

    @virginmedia fix your phone lines it’s not acceptable to have customers waiting on hold 30+ mins to keep cutting them off and if your having issues close the phone lines rather than letting customers wait in massive queues. #poorcustomerservice

  • CollegeJocks CollegeJocks (@CollegeJocks) reported

    @virginmedia I dunno ask Huw (wells) , I’m writing to you CEO today as I can’t believe how bad the service is . To just walk of a job after having 8 technicians visit is unforgivable . I know I’m just a number to you people @LutzSchueler

  • garycolclough garycolclough (@garycolclough) reported

    @virginmedia spent 2 full days on hold on webchat and whatsapp to speak to someone re putting my prices up 60% form what was not competitive before, still not spoken to anyone so trying this way, 30 years as a customer and this is what you get, how do I sort/cancel?

  • spencerdenham Spencer Denham (@spencerdenham) reported

    @virginmedia morning. I am trying to login to my account and am getting session expired after I enter my password.

  • ashleysiva ashley sukumaran (@ashleysiva) reported

    @virginmedia i have been trying to contact you for days now sometimes im waiting too long and because i work cannot hold on but also on my days off im always being cut off after waiting for a long time!! I want to cancel!!Not happy

  • orchard_chronic G funk (@orchard_chronic) reported

    @virginmedia I've tried the txt service and its broken, just keeps asking me the same question over and over.

  • 19murphles84 Andy Murphy (@19murphles84) reported

    @virginmedia your phone line won’t connect and I’d like to cancel my contract. What do you advise I do here?

  • honeybunjabi 𝓝 (@honeybunjabi) reported

    i just wanna understand whether you @virginmedia know of the rage that comes with not being able to play cod cos of how laggy it gets due to **** broadband. it’s 2022, what am I paying for. this **** turning me into a karen fr.

  • fahmidahabib1 #freepalestine (@fahmidahabib1) reported

    @virginmedia hello I have been trying to get through all day by calling the number and contacting you via the chat, the phone line rings and then cuts off??? I am working from home and struggling as the broadband is awful. Please contact me