Virgin Media Outage Report in Shepperton, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Slough, Tadworth, Hammersmith, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, Guildford, Hounslow, and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill
|
Internet | 33 minutes ago |
|
Slough
|
Internet | 60 minutes ago |
|
Slough
|
Internet | 1 hour ago |
|
Tadworth
|
Wi-fi | 6 hours ago |
|
Slough
|
Internet | 8 hours ago |
|
Slough
|
Internet | 9 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Saba (@saba_shaukat) reported from Richmond, England@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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Davey Murphy (@daveyneilmurphy) reported from Wandsworth, England@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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HeatherSkipsey (@Heather_Skipsey) reported from Merton, England@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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Colin (@burgcolin) reported from Richmond, England@virginmedia can you please sort out your internet problems in tw11
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Phelan Hill MBE (@PhelanHill) reported from Wandsworth, EnglandJust left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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Neil doesn't have a bookshelf (@nlpedwards) reported from Richmond, EnglandHi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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louise ash (@louiseash3) reported from Spelthorne District, EnglandAnd the checking service on Virgin Media page gets you nowhere.
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Julia Valerie (@Julia___Valerie) reported from Kensington, England@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
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John Pritchard (@JohnPeeOfficial) reported from Merton, England@virginmedia goes down more than a brothel worker
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, EnglandShocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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Noor (@nooriiiy) reported from Paddington, EnglandCan @virginmedia WiFi please fix up!! Gave me a right scare
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Milesfiles (@MilesMalaya) reported from Hammersmith, England@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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louise ash (@louiseash3) reported from Spelthorne District, EnglandDown again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧 (@MAL_T7) reported from Merton, England@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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Dewald Hanekom (@DewaldHanekom) reported from Hounslow, England@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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Peter Reeves (@Peterreeves18) reported from Richmond, England@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Chris Wade (@wadoinlondon) reported from Richmond, EnglandYoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Michael Rietschy (@MRietschy) reported from Ashtead, England@virginmedia no answer still, a week without service, not good enough!
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Tracey Brocking (@tracey_brocking) reported from Wandsworth, England@virginmedia #virginmediadown down in London SW17
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Nicola Taylor (@nicolajtaylor) reported from Egham, England@virginmedia No compassion or help for customers that are struggling! Disgusting attitude!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gavin 🏎🏍🎮 (@Iceman2081) reported@virginmedia hi is there a issue with the virgin tv go app as it is asking to upgrade to view the TV guide and watch shows thanks
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John Leatherbarrow (@JohnLeatherbar4) reported@virginmedia Cannot get through to customer service. Going to cancel direct debit and let them contact me.
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Donut Dave (@dartforddave06) reportedHey @virginmedia, since your technician came out to do a new install, he’s disconnected my old provider, we can’t now use, u never turned up yesterday as promised. Now tell me wait until 13/5 for services. Terrible service
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Starry (@StarrysLive) reported@virginmedia @virginmedia I need a technician scheduled and also I would like to change my internet as a whole and cancel this one it’s just a nightmare. Would you be able to help please?
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Craig Woodroffe (@CraigWoodroffe) reported@virginmedia That's not very helpful, and also I am paying for a poor service and in no way getting any value for money. So disappointing.
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🌨❄️☃️Debs Geordie Johnson☃️❄️🌨 (@Johnson53Debbie) reported@virginmedia just tried to call again, they took all the information then say they will transfer to customer relations, line is disconnected. She is now on another call going through the same process (giving her security details) this time she’s asking to speak to supervisor…line gone dead
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Jon Munson (@jonmunson) reported@virginmedia And today I find out that existing customers on my same street get offered a better price than I do, with one person being offered the new customer price. So it’s actually more of a personal thing, you just don’t want me as a customer.
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Sam Levein (@MrsLevein) reportedCancelled @virginmedia today because they wanted to double the price because the deal ran out. Double the price for the exact same service! So I'm now hunting out the best broadband deal. I love a project!
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🌨❄️☃️Debs Geordie Johnson☃️❄️🌨 (@Johnson53Debbie) reported@virginmedia This has now been going on for two days @MartinSLewis can you help and intervene please
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John Armitage (@SheffieldYell) reported@virginmedia This is the problem, I spend too much time on hold to your business. Why should I have to call you again, when it is YOU that haven't delivered on what we contractually agreed??