Virgin Media Outage Report in Shepperton, Surrey, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, and Guildford.

City	Problem Type	Report Time
Hammersmith	Total Blackout	12 hours ago
Hammersmith	Internet	1 day ago
Slough	Internet	1 day ago
Ashtead	Internet	2 days ago
Hammersmith	Internet	2 days ago
Hammersmith	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Cordell Campbell (@cordellcampbell) reported 6 minutes ago from Kensington, England

  @virginmedia outage in Kensington....again.

• 
  Tim Kirkby (@rebmit1) reported 11 minutes ago from Hillingdon, England

  @virginmedia broadband down yet again.... Area 14

• 
  Dave Saunders (@DavidoffDonut) reported 11 minutes ago from Hillingdon, England

  On phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.

• 
  Professor Sue Black OBE Keynote Speaker (@Dr_Black) reported 13 minutes ago from Kingston upon Thames, England

  @leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better

• 
  Tigerfeet (@Skibird217) reported 14 minutes ago from Hillingdon, England

  @virginmedia asking yet again for help with my sim swap?? Anyone????

• 
  Subhendu Dey (@subhendudey) reported 15 minutes ago from Kingston upon Thames, England

  Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??

• 
  aka13 (@Aka13K) reported 16 minutes ago from Hillingdon, England

  @virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm

• 
  MinMon (@MinMon76) reported 17 minutes ago from Egham, England

  @virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?

• 
  raesnothere (@raesnothere1) reported 18 minutes ago from Hammersmith, England

  @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

• 
  Mackenzie Taylor (@MTaylorRacing) reported 23 minutes ago from Chertsey, England

  @vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !

• 
  Mark Taylor (@MarkAJTaylor) reported 24 minutes ago from Wandsworth, England

  @virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave

• 
  CALUM GRAY (@Jo_The_Waiter) reported 25 minutes ago from Hammersmith, England

  @DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service

• 
  Richard Marsh (@Zabadda) reported 25 minutes ago from Epsom and Ewell District, England

  @GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!

• 
  lewis genney (@lewisgenney) reported 26 minutes ago from Kensington, England

  @vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice

• 
  Alan Back (@ARBack1) reported 27 minutes ago from Richmond, England

  @virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business

• 
  Stuart Zissman (@stu_ziss) reported 32 minutes ago from Fairlands, England

  @virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s

• 
  Alex Balfour (@adbalfour) reported 42 minutes ago from Kensington, England

  @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

• 
  Tayla Welch (@TaylaWelch) reported 43 minutes ago from Maidenhead, England

  Internet is down... @virginmedia what’s going on 😓

• 
  bertie beetle (@beetle_bertie) reported 53 minutes ago from Merton, England

  @virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?

• 
  Craig (@Rochdale_Cowboy) reported 53 minutes ago from Maidenhead, England

  @virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gavin Piper (@bagpipes16) reported 6 minutes ago

  @virginmedia but thats not a support service and not a way to log sevice issues!

• 
  IanBurns (@ll370) reported 8 minutes ago

  @The_Looney_Toon @virginmedia Sadly I had similar problems last year, the pandemic remote working doesn’t work very well and I tried over 100 times (no joke) to get thru to cancel, eventually sorted and with BT now but it’s not that much better if I’m honest. Good luck getting sorted 👍

• 
  Sam (@Sammygeo) reported 9 minutes ago

  @virginmedia tried to cancel your services now for over a week! Shocking customer service. Waiting on hold each time for >1hr ! Cancelling direct debit!!

• 
  Erin Mary Smith (@erinmarysmith) reported 11 minutes ago

  @virginmedia Constant intermittent internet. I’ve tried to call to be told you’re busy and call back later? How am I meant to fix this as it seems to be a nationwide issue

• 
  Josh Shepherd (@joshshepherd88) reported 12 minutes ago

  @virginmedia @nicocary is the customer not me

• 
  Tony Gillam (@2goodwheels) reported 13 minutes ago

  @KeithHuewen I did not realise that @virginmedia had a Customer Service Team do I need Track and Trace to locate them?? It's probably one man in a back street in some foreign land who uses a public phone box as his exchange. Consistently diabolical!

• 
  Dayle (@DayleBarron) reported 15 minutes ago

  @The_Looney_Toon @virginmedia Won’t do a room install for me due to COVID but they’re happy to do full installations still.. weird company, absolutely garbage now can’t wait to move back to Sky

• 
  MattB (@MattBeex) reported 17 minutes ago

  @virginmedia Cont. On top of your contract. Your website states £8 per day that I am without a service Thanks

• 
  Brogan Smart (@BroganSmart) reported 17 minutes ago

  @virginmedia No help what so ever

• 
  Bryan Foss (@BryanFoss) reported 19 minutes ago

  @virginmedia Finally spoke to VM Critical care mgr Michelle, who understood we simply needed service continuity, not a new contract, discount or anything else your internal processes require. Solved in 5 mins, many other staff now being retrained for use of empathy vs VM scripts perhaps?