Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Paddington, Wembley, Sutton, Guildford, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge, Northolt, Fulham, Hounslow, Ealing and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hammersmith |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia I can’t see anything the message saying hard drive problem is on the screen
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Matthew John Earley BBC (hons)
(@o0MattE0o) reported
from
Hillingdon, England
@virginmedia Hi is there any way remove your "Advanced Network Error Search", it is stopping me access company related sites, if I want to search I would use #Bing or #Google. Look forward to having this removed not disabled from my account ASAP.
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@zesty_al @virginmedia You have 14 days cooling off period you can cancel,Virgin media don’t pick up their phone calls and their text services is a joke , and your can’t email them , you gotta write to them how inconvenient is that for customers 😡
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Still with the problem, no answer
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Nicky Beale
(@NickyJBeale) reported
from
Kensington, England
@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.
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赤羽マイク
(@maiku_akahane) reported
from
Kensington, England
I feel down as my @virginmedia internet.
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all
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Tracey Elliott
(@TraceyElliott17) reported
from
Wandsworth, England
@virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@virginmedia Why do you offer a text service ? Then respond 24 hours later or don’t respond at all.I spent in totally 2 hours on the phone trying to speak to virgin media , but if I was a new Customer you pick up the phone within 2 mins . My broadband is down again
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Ritch Waghorn
(@RitchWaghorn) reported
from
Banstead, England
@virginmedia now been waiting 45 mins for customer services to answer. Totally #unacceptable
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Nada Altobaishi
(@Nada_Altobaishi) reported
from
Ealing, England
@virginmedia I am so disappointed with the service. I moved to my house in August and joined Virgin Media because I thought they had the best service. To date we are not connected and the date we were given is 29th December!! Point to note that we have no internet in the house!
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Yes i did still the same hard drive problem
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia Why when your team called me today regarding my decision to cancel my contract have I received an email confirming changes to my package (phone removed) and a PDF showing a contract start date of 30 Nov. The recoded call will show I’m cancelling everything and have given notice
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia is there an outage in London TW8? WiFi worked fine last night abs now won’t connect. Have tried to reset ect. Thanks
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
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Matthew John Earley BBC (hons)
(@o0MattE0o) reported
from
Hillingdon, England
@virginmedia That doesn't work when you have to use a work proxy filter and you think it not on your network, and when going to that website on another device it's disabled, this is why I asked for it to be removed as disabled for you is not disabled.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luna. 🤍👻
(@LunaForeverr) reported
@Quinten0508 @virginmedia it was over call, but what security measures were there to prevent one of your employees noting my **** down?
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Edd
(@Edd_) reported
@virginmedia Still cuts out and today, 2.4 ghz down but 5 and my wired connection was working ok. I’ve restarted my router and reset it. But it’s still not reliable. Any help will be welcomed
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James Hassam
(@JamesHassam_) reported
@virginmedia any chance you can sort out my “upgrade” (use the word lightly) 1gig broadband and issues that aren’t reported anywhere on your website because the are too high priority! 8th November started still no fix!!! Shambolic/non existent customer service. Cancelling the lot
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Tanya Ramsey
(@TanyaRamsey12) reported
@virginmedia very disappointed with Virgin service so far. Been with them for 20 days, have had numerous broadband outage so far, no customer service to talk to, live chat is useless and no immediate help offered!
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Gillian Harris
(@Teany1) reported
@virginmedia really not impressed with “service” from@virgin media . Network flaky weeks now none at all . Cmon virgin !!!
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Michael Tune 🏆🏆🏆🏆🏆🏆
(@StudentBoyJFT96) reported
@virginmedia no its not. it is laying down cables because someone on the street requested Virgin. Its in BD16 Cottingley
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Victor
(@victorH1928) reported
@virginmedia Waste of time I have already complained in writing.I don't want to repeat my complaint again . Totally frustrated why can't I speak to a manager is this your way of deflecting complaints ? If you really care phone me or respond in writing to the points I raised
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Peter 🎧
(@DJPalsyP) reported
Can anyone with #virginmedia connect to @OVHcloud France? @virginmedia any issues? A client states they are unable to connect to their service all day, yet the service is up 100%.
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Bobbie Dazzler
(@bobbiedazler) reported
@ediz1975 @virginmedia Virgin I trust u sorted this? What improvements have you made to ensure this doesn’t happen again. BTW I have a Virgin broadband so a customer and clearly interested. Await to hear that @ediz1975 Virgin problems have been sorted and the improvements you need to make
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Tropical Trophy Wife 🌞
(@tropicalTW_) reported
@virginmedia The phone number/ contacts provided on the website all end up with me on the phone for 4 hours only to be hung up on with no warning what’s so ever. Or just redirect me back to the same website, can you please provide me with a number of someone who will actually help