Virgin Media Outage Report in Shepperton, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge, Hammersmith, Northolt, Fulham, Hounslow, Ealing, Southall, Paddington, Richmond, Wembley and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Kingston upon Thames |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Kingston upon Thames |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No compassion or help for customers that are struggling! Disgusting attitude!
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Davey Murphy
(@daveyneilmurphy) reported
from
Wandsworth, England
@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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John Pritchard
(@JohnPeeOfficial) reported
from
Merton, England
@virginmedia goes down more than a brothel worker
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HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Julia Valerie
(@Julia___Valerie) reported
from
Kensington, England
@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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Tracey Brocking
(@tracey_brocking) reported
from
Wandsworth, England
@virginmedia #virginmediadown down in London SW17
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Harry
(@H_chapman17) reported
@virginmedia TV BOX is down in Grantham any help please
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TashaTweets
(@TweetsbyTashaS) reported
@virginmedia Then can i have an email to send my complaint pls
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Richard Spurr
(@TheSpurrShow) reported
@virginmedia Total outage of TV services where I am and no answer on your helpline for the last three hours. #poor
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Clatters
(@NClatters) reported
@virginmedia @VirginMedia_TV Your TV service in WN4 9LG is down - website is partially down (not the bit selling to new customers) and nor do your phone numbers work. How do customers contact you.
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Matty ‘Full House’ Rogers
(@MattyRogers180) reported
@FamousFive1875 @virginmedia My tv is down, wifi is fine
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(Phínula) Claire Kerr
(@clairekerrbear) reported
from
Armagh, Northern Ireland
@MrDutchyDutch @Virgin @virginmedia My TV has just come back on. I can't wait for my contract to be over. Virgin have never one answered the phone to help throughout my time with them. 😡
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A
(@a414515) reported
@virginmedia yet again my Wi-Fi has been off since the morning 2 years and we always have problems I live in Leigh but I hear people all around England complaining about ur **** wifi virgin media = scammers
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Jason Stealth #FBPE #ProEU
(@jason_stealth) reported
@virginmedia it's shocking that you can't get to talk to anyone via the internet or by phone! Terrible service!
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DJGaryBaldy
(@DJGaryBaldy) reported
I see #virginmedia trending. Because their TV service is down Got rid of virgin Media TV at least 3 years ago and recently changed to a new Broadband provider so come December I'll be FREE from the Bastards Their Billing and customer service is ABYSMAL
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Andy horne
(@Andyhor07625216) reported
@virginmedia this is now getting really annoying my nan has dementia and is getting really frustrated ...your company doesn't care about the customer.