Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Northolt, Hammersmith, Paddington, Sutton, Ealing, Kensington, Merton, Hampstead, Slough, Ashtead, Fulham, West Molesey, Redhill and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Northolt |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
im missing all of this bloody game @virginmedia SW17 service is DISGUSTING
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Phil Stacey
(@PhilStace20) reported
from
Windsor, England
@virginmedia Yes still on the phone with you guys. I hope the new house owner’s not reading this as they can use my services to their heart’s content until I can provide a transferable address. Very very poor @virginmedia
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Sarah Merry
(@skmerry) reported
from
Esher, England
@virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia seems to be an issue in Twickenham with broadband. Signal just disappeared. This happens far too often. Your service & coverage is terrible
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Richard Sutton
(@RichSuttonActor) reported
from
Ealing, England
@virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia AGAIN, my Virgin BB and telephone are down or operating erratically in my area of London W5 1JG. I can't even phone to enquire nor register for credit due to loss of service. This is terrible.
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
Hey @virginmedia I forgot how awful you were when it came to anything other than collecting my direct debit. Apparently you don’t have a complaints dept, genius, and after 4 calls to you today totally around three hours, you cut two of them off during the musical interlude!
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia Apparently there are known issues being dealt with. According to your website should be fixed by 1500
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
@virginmedia It about moving house. As Virgin is unavailable at the new residence and the move is only temporary I was told in two separate calls that I could ‘freeze’ my account and now it’s come to it it seems that I have to keep paying whilst not receiving any service or buy myself out!
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Christine
(@LiveArtLondon) reported
from
Eton Wick, England
TERRIBLE timing @virginmedia! No internet and down till tomorrow!!!?!?!?!?!
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.
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Mahdi 🏴
(@mahdi) reported
from
Kingston upon Thames, England
Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
@virginmedia It’s more about how this can’t be dealt with online and spending a busy day trying to get to talk with someone who actually can help. #Disgraceful #expectedthis
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
@virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬
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Phil Stacey
(@PhilStace20) reported
from
Maidenhead, England
@denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Sudbury
(@PaulSudbury1) reported
@virginmedia I’ve already wasted 3 hours dealing with this, so I won’t be joining another web chat. Someone at VM needs to take ownership of this, review the history on my account, work out why the cancellation wasn’t actioned by any of the 4 separate chats. THAT is customer service.
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Clyjo Degla
(@ClyjoDegla71) reported
@virginmedia I was a subscriber to virgin media but new property wasn’t covered so had to move, my email from VM has been deactivated but I have court emails saved in this account but I’m told I can’t access my documents as I’m no longer a customer… is this VM policy ?
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Paul Sudbury
(@PaulSudbury1) reported
@virginmedia To help with your confusion, please ask an employee who does have access to my account to review the notes and call me, that’s how customer service works. I refuse to discuss this matter any further on the public platform that is Twitter.
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Dreeada
(@Dreeada) reported
@okvillanelle HELP is going to be for Virgin Media British Academy Television Awards, so for television only, whilst these Baftas are for film.
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Paul Sudbury
(@PaulSudbury1) reported
@virginmedia This Tweet perfectly sums up ‘customer service’ at Virgin Media. No ownership, no willingness to get to the bottom of an issue. I’ve already moved to another provider so don’t need your services. I hope the email sent to the CEO yesterday gains more traction than these Tweets.
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Adam Drake
(@Barry_21k) reported
@virginmedia Yes u have nothing seems to explain it I have reset router several times to no avail like I say Internet is fine via ethernet but WiFi network has totally vanished
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Lauren Gallagher
(@LaurenG08647623) reported
@virginmedia will be reporting you to trading standards regarding this! You make it as difficult as possible for my mother to cancel her package in the hope she gives up. Emails not answered, virtual chat not available and kept on hold for almost 2 hours in total. Disgrace!!
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Adam Drake
(@Barry_21k) reported
@virginmedia I have Internet access and tv but literally no WiFi the network doesn't even show up what's going on?
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Janice Edwards
(@Janice0987654) reported
@virginmedia it took me to webchat on the account and i have been in the webchat since 10am already. i want a phone call so i speak to a human. this is a scandal. you dont allow anyone to cancel their accounts!
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Daniel C
(@Daniel61546780) reported
When u agree an 18 month contract protected from any price increase for the whole Contact, then get an email about an increase. The agent says we can offer u a new deal protected for 18 months for more money... @virginmedia I don't trust that now as it's been broken this time