Virgin Media outages and service status in Shepperton, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 8 outage signals in the last 24 hours around Shepperton, including 8 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 27, 8:38 PM GMT+1.
- Internet (48%)
- TV (25%)
- Wi-fi (14%)
- Total Blackout (7%)
- E-mail (6%)
- Phone (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 27: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, Woking, Wandsworth, Addlestone, Ealing, Hayes, Walton-on-Thames, Northolt, Greenford, Richmond, Hounslow, Ashtead, Epsom, and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 4 hours ago |
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Internet | 5 hours ago |
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TV | 11 hours ago |
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Internet | 14 hours ago |
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Total Blackout | 16 hours ago |
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Wi-fi | 17 hours ago |
Nearby cities with recent reports
33 recent signals
4 recent signals
2 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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R. Aaron (@aaronuart) reported from Merton, England@virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!
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Gabor (@GaborPfalzer) reported from Hammersmith, England@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
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Tim Hole (@TimHole) reported from Kingston upon Thames, England@virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.
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Jessica Carmody (@JessicaCarmodyV) reported from Richmond, England@virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.
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Kwame Gyamfi (@Kwame916) reported from Wandsworth, EnglandVirgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11
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Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution
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R. Aaron (@aaronuart) reported from Merton, England@virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long
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Andrew Wood (@andrewlwood) reported from Hounslow, England@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.
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Joana (@JoanaLoGomes) reported from Merton, EnglandHey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!
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James Brown (@JammieBun) reported from Hillingdon, EnglandHi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …
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Bhavin (@Bhavinmaru2020) reported from Hillingdon, England@virginmedia I am loosing signal intermittently. Not great!
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Haider Al-Rekabi 🏴☠️ (@HaiderAlRekabi) reported from Spelthorne District, England@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
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itsnotOK (@itsnotO56763609) reported from Spelthorne District, England@virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?
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Stephen Champion (@Champs707007) reported from Wandsworth, England@virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection
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Alyson Leitch (@Geordiesbird) reported from Woking, England@virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please
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Jacqson (@JacquelineCabl9) reported from Laleham, England@spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Ross Harvey aka The Project (@rh_theproject) reported from Hillingdon, England@virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,
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Tinders (@safctinders) reported from Worcester Park, England@virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GR-Bear🏆x55 (@GR_BEAR1979) reported@virginmedia @JamieGBarry Absolute pish !!! I had an introductory offer of £94 for 18 months !! Then it jumped to £205 😵😵. Exact same package. Looked at recontract - offered less services, slower broadband etc for £170. Don’t believe the recontract nonsense, it’s still expensive and a lesser service
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The Retro In Us (@TheRetroInUs) reported@virginmedia it would be easier trying to break into a bank that it would trying to access my virgin media and o2 account. You need a simple system. Simple log in to each with a code to link the accounts. Done once. Then finger print login. Its by far the worst ive ever seen
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Telboy (@telboy1968) reported@virginmedia I am in the HA0 area. TV channels constantly pixelating. When looking at your Service Status page, states resolve date of 18th May. Today is the 27th May. Are you going to compensate customers considering we pay for your service 1 mth in advance
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MidgecpfcⓂ️ (@Midgecpfc) reportedWell done @virginmedia no Internet or TV until 23.05 tomorrow night! How ******** am I supposed to watch the football tonight? So had enough! Glad my contract is done next month!
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Nick Roper⚒️#SBOUT (@nickpaulroper1) reported@Grahamthecabbie @virginmedia We had these issues for years and have now ditched them. Awful company, even worse customer service. Hidden rises constantly. Now with BT Openreach. Very happy, like chalk and cheese.
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Greeno (@ShaneGreen1980) reported@JamieGBarry @virginmedia You literally have to change to your partner's name get new contract,and cancel old one every 18 months,it's a joke ,no loyalty at all!
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Cookie (@chrissincl29564) reported@virginmedia @JamieGBarry But it never matches the new offer prices does it
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Mo (@MrsPeebs208) reported@JShine06 @virginmedia I really feel for you they are the worst’s ever provider I had two years of complaining that we had problems with our internet and all they ever said was there are no problems in your area why don’t you upgrade no thanks we went to BT we have never had any problems with them
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Mike | Pedro Pé 🦝 | (@MikeF407) reported@virginmedia @PeteUK7 How bad is it that you’ve been community noted, VM? Very bad. Just stop lying now.
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Lunc Asylum (@LunCAsylum) reported@JamieGBarry @virginmedia cancel your contract and get virgin media as a new customer in your wifes name, request install the day after your current contract ends....they will tell you you cant do it but i have been for 15 years