Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Paddington, Guildford, Ashtead, Staines, Wembley, Merton, Kensington, Sutton, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again
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Krish K Bikini
(@krishkataria) reported
from
Wandsworth, England
@virginmedia I have called, used the text messaage service, tried your forum and tried sending you messages here but NO RESPONSE. You have disconnected my internet for NO REASON! Please advise!!!
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Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
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Krish K Bikini
(@krishkataria) reported
from
Wandsworth, England
@virginmedia Hi. You have disconnected my internet for no reason. I have tried to call, text message, fault finding etc. There is no response, only a phone line that hangs up. Please help me get my internet back so I can work!
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flitestar-travel
(@FlitestarT) reported
from
Hounslow, England
@virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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Steve Tran
(@Chihao) reported
from
Hammersmith, England
Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.
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Ben Evans
(@IamBenEvans) reported
from
Windsor, England
Don’t buy broadband from @virginmedia 2 years of poor service, topped off with them messing around a name change to extending the contract!
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia There’s no problems on my area
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
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Neil Milliken
(@NeilMilliken) reported
from
Cobham, England
@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
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Please Social Distance
(@6ft1tonsoffun) reported
from
Burnham, England
@virginmedia please help. Internet gone down. Totally kaput. Bad enough with two of us trying to work from home. More worried about kids whining if not fixed. Please help
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
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Maria Ann Mole
(@MariaAnnMole1) reported
from
Kingston upon Thames, England
@virginmedia you tube is not loading. Seems like a lot of people are having this problem
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alexandra Gill
(@Alexand46027896) reported
@virginmedia I appreciate it can be deleted but without warning is terrible, she's lost access to important information and needs it reinstated. Thank you for the information you've provided.
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palveer
(@PaIveer) reported
@virginmedia is an absolute joke, had the worst internet I’ve had in history, this is honestly worse than dial up. I’m swapping to BT.
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Alberto
(@Sir_Albs) reported
@SmythsToysUK Honestly the most useless UK company I've ever dealt with, and I have @virginmedia. So imagine that. Once again, Click and Collect not working, the button grayed out. Trying to get one a popular product is hard enough! What is the point of click and collect then? I just want one
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Clarice Howie
(@Clariceinuk) reported
@virginmedia Wishing I’d never bothered changing from Sky. 15 minutes on live chat, 30 minutes phone call last night and further almost 20 minutes this am to ensure external cable replaced as damaged. Engineer who installed internal equipment had said they would sort yesterday.
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Alberto
(@Sir_Albs) reported
@SmythsToysIRE Honestly the most useless UK company I've ever dealt with, and I have @virginmedia. So imagine that. Once again, Click and Collect not working, the button grayed out. Trying to get one a popular product is hard enough! What is the point of click and collect then? I just want one
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LisasLondonLife
(@lisaslondonlife) reported
@virginmedia I'm talking to an agent now but I'm going to write to the ombudsman today. You guys exploit your customers with a monopoly and just think it's ok to offer rubbish service. It's frustrating & I get anxiety every time I have to deal with you bc I know I'm going to be messed with
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Alberto
(@Sir_Albs) reported
@SmythsToysUK Honestly the most useless UK company I've ever dealt with, and I have @virginmedia. So imagine that. Once again, Click and Collect not working, the button grayed out. Trying to get one a popular product is hard enough! What is the point of click and collect then? I just want one
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David Whitefoot
(@davie17) reported
@virginmedia no broadband for over 5 days now. Can’t work! Why can’t this be fixed straight away?? Appalling costumer service!! Kt12 3qz area 😡
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LisasLondonLife
(@lisaslondonlife) reported
@virginmedia But the point is that if you let a customer down you try to make it right by dealing with it promptly not leaving them in a queue AGAIN. It's so disrespectful
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LisasLondonLife
(@lisaslondonlife) reported
@virginmedia I spent more than 1 hr on yr live chat trying to resolve an issue with my wifi again last week. Yr agent promised to send an engineer yesterday and wifi pods. He even confirmed reference #, yet no one shows. You offer the worst customer service I've ever had!