Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hampstead, Paddington, Wembley, Ealing, Kensington, Northolt, Hounslow, West Molesey, Slough, Fulham, Leatherhead, Wandsworth and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southall |
Internet | |
| Hampstead |
Internet | |
| London |
Internet | |
| Paddington |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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Ruth Tibby
(@rugoldie) reported
from
Iver Heath, England
@virginmedia The supervisor from Kier said they need an emergency permit to clear the blockage the they can pull the cable, they haven’t even requested the permit as I have checked with the council
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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Chris
(@CWrighty7) reported
from
Windsor, England
@virginmedia can I get help with Broadband ? Been down a few hours but service checker says all good.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hi I am trying to log in to my account. Looks like my mail is wrong, my DOB is wrong and my mum maiden name has changed. Do Virgin has some technical issue. Because I have feelings that contract coming to an end....Virgin want 💰💰💰
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I never opted in so maybe you can do this for me
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicky Smalley
(@Nicky_P_Smalley) reported
After 3 calls and a complaint, the internet seems to be working again. Why did you have to make it so difficult @virginmedia?
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suckmyleftone
(@MadAboutAFC) reported
@virginmedia I want to resolve it when I message, not 4 hours later reply to some idiot asking the same question I’ve already answered three times! Again, NOBODY KNOWS HOW TO COMMUNICATE PROPERLY WITHIN YOUR ORGANISATION. I message when I can, it means I want a reply then, not later!!
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Anthony Johnson
(@Tonyhornet65) reported
@virginmedia Yes, and they don’t help. How difficult is it for Virgin to advise me how to access STARZPLAY and confirm I won’t be charged for it until it is working?
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Pallvi Chauhan
(@Gbkotp) reported
@virginmedia been trying to get through to you all morning - finally got through and was being transferred then cut! Atrocious service!
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Kak0337
(@kak03378) reported
Even the @virginmedia #servicechecker is down due to them “improving their website”. Not much of an improvement - can’t use it at all. Surely the way to update a website is not to take down the old one during times when people will need it…
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Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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radikalrak
(@radikalrak) reported
@virginmedia Yea a bit pointless. When the link isn't down, but I got dropped packets all over the place. Oh and the screen shot is from your check service status page. Sort yourselves out please. I had an entire week with no Internet last year and no one admitted anything.
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Lisa O'Donovan
(@DonovanLisao) reported
@virginmedia Wifi is the issue and I am sitting right next to the router the signal is constantly dropping.
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Andy Carolan
(@AndyCarolan) reported
Hey @virginmedia, I’ve been cut off from your awful customer service 3 times now. I am trying to end my contract exactly for these types of reasons! How about I just cancel my Direct Debit? That work for you?
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Brett BradleyHowarth
(@BBHowarth) reported
@virginmedia I have also tried to submit a complaint which wouldn't submit. I have cancelled my direct debit. What else can I do? Feel free to message me to discuss.