Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Hounslow, Greenford, Hammersmith, Hampstead, Wembley, Paddington, Ashford, West Byfleet, Uxbridge, Feltham, Hayes, Ealing and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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Tim Kirkby
(@rebmit1) reported
from
Hillingdon, England
@virginmedia broadband down yet again.... Area 14
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aka13
(@Aka13K) reported
from
Hillingdon, England
@virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
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MinMon
(@MinMon76) reported
from
Egham, England
@virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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sheila hetherington
(@sheewa) reported
from
Epsom and Ewell District, England
@virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
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Indra
(@indra_och) reported
from
Ealing, England
Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia outage in Kensington....again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sonja Charters
(@ChartersSonja) reported
@virginmedia But the dropout is intermittent, not necessarily at the time of the call. I just want to talk to someone & get this resolved. How do I speak to a person who can fix this issue?
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Asher D➐
(@Cyrawx) reported
@callummarkie @virginmedia Spent 73 total hours on the phone for an issue going on 10 months now, been promised one issue would be fixed a week ago and 2 different manager call backs that ain’t happened which means listening to the 17min long hold music... joke of a company
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Mo Nazam
(@monazamguitar) reported
@virginmedia Sure,no,but .@virginmedia is happy to let this atrocious situation continue for years and get publicly trolled by me almost every week!Aren't you ashamed that I tell people how awful your service is constantly?I might just start doing it every day if it continues to be this bad
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Lants 🍯
(@agjxcv) reported
@virginmedia It’s says there is no issue but the internet has been off for days and the money has been taken out of the account for the Bill? Can’t get through to speak to anyone on the phone. My partner works in a school and is unable to do any work because of the internet
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Khloe2910
(@klokeen1) reported
@virginmedia Why does your customer service number say it’s busy and then cut off, why have we sat on live chat for 3 hours today and not had any acknowledgement, we just want to leave our contract, and have been trying all afternoon 😤 @Ofcom
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Mr Surname
(@mister_surname) reported
@virginmedia Still poor, very poor tonight. 6.8mbps, far from the 100mbps I'm paying through the nose for 😟
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🎀𝓓𝓪𝓭𝓭𝔂'𝓼 𝓟𝓻𝓲𝓷𝓬𝓮𝓼𝓼 🎀18+ 🔞
(@Queen__Charlene) reported
@virginmedia Just as bad...
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Bree 🐝
(@BreeFrancis_) reported
I think it’s quite rude to get through to someone then transferred to another department to be put on hold further. I simply asked 3 times to cancel and nothing @virginmedia pandemic or no pandemic this is how you treat your customers?
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Callum G
(@callum_g04) reported
@callummarkie @virginmedia they were awful for me too, I’m with EE now but their customer service over the phone was so poor. Someone said after we threatened to leave “I guarantee you’ll be back” my ******* arse hahah, worst WiFi out there
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Rick Flynn
(@RickScottFlynn) reported
@DJWhitehead88 @virginmedia Been there, done it! Left! Absolutely appalling service! My wifi was shocking (upstairs like yours) and always dropped out while WFH. Zero issues with Sky