Virgin Media outages and service status in Shepperton, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Maidenhead, Slough, Wandsworth, Ashtead, Wembley, Tadworth, Redhill, Kingston upon Thames, Brent, Brent, Paddington, Walton-on-Thames, Hampstead, and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Wi-fi | 2 hours ago |
|
Hammersmith
|
Total Blackout | 2 hours ago |
|
Hammersmith
|
Internet | 11 hours ago |
|
Maidenhead
|
Internet | 14 hours ago |
|
Hammersmith
|
Internet | 15 hours ago |
|
Hammersmith
|
Internet | 17 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Edward Baran (@edward_baran) reported from Kensington, England@Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave
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Edward Baran (@edward_baran) reported from Kensington, England@iheartsnuggles @virginmedia Yes. It’s more often down than not
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Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England@edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson
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Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England@virginmedia note...... it is not good customer service to disconnect the call simply because you are unable to answer some legitimate questions relating to your poor service. I made a move to you last month and have to say it is one of the worst decisions that I have made!
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Edward Baran (@edward_baran) reported from Kensington, England@c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom
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Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, EnglandNor matter what the method of engagement may be with a customer. Never forget humanism & humility! You reached the levels of success because of ‘Once upon a time’ those values existed. Note to @virginmedia #MasterMinds #WednesdayThoughts #WednesdayWisdom #CustomerExperience
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Edward Baran (@edward_baran) reported from Kensington, England@HaugheyJulie @jpbroughton @virginmedia Indeed: you might as well not bother calling . The worst ‘customer service ‘ I’ve ever experienced @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@MAP_PM @virginmedia This is the norm. They never resolve any faults
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Timothy Murphy (@tjwmurphy) reported from Paddington, England@virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia @TomalinHQ Without doubt they’re the worst provider and worst for customer service . They just could not care less
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Edward Baran (@edward_baran) reported from Kensington, England@Chagrilled @virginmedia Never going to happen . You should go elsewhere like I am
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Edward Baran (@edward_baran) reported from Kensington, England@RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@klester1982 @virginmedia Their ‘customer service’ people are a disgrace . Their service even worse . Constant outages of broadband and tv in sw5 @ofcom
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MarkBlunden (@markblunden) reported from Maidenhead, England@virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia If you were sorry you’d fix the problems. They’ve gone on for weeks @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Limepickle (@Limepickle12) reported@virginmedia Since my contract expires this week and my bills rockets up, I kindly ask you this to reduce my bill, it doesn’t seem fair to pay for a terrible service that’s also costing me with work and my children’s education
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Alison Herod (@AlisonHerod) reported@virginmedia what advice do you have around getting some help with my contract please?
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Rob Large (@gorfmanrob) reported@afcwomblelong @virginmedia Rarely able to watch Netflix or Prime. Paying a lot of money for a substandard service.
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Stu (@S2bydoo) reported@virginmedia I have tried on at least 10 occasions including an hour plus on hold yesterday. If only there was a way someone could, you know, HELP ME.
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Tom Darnell (@TomDarnell4) reported@virginmedia Your customer service desk is also mud. You need to change your bio to one of the worst internet and customer service providers. Not the leading
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Karob (@KarobBean) reported@virginmedia Internet has been abysmal for over three months. I've upgraded to M350, restarted my router, tried to get through to customer service over and over. I'm paying over £50, I'm one person, I have one laptop and one phone and I can't even have a voice call online. 1/3
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Allyson Harper (@Allyh1H) reported@virginmedia Over the last few months the internet has been very slow compared to what we should get. The signal strength isn’t very strong either compared to previous periods ie it constantly drops off our smart tv and PS4 so needs reconnecting etc. WFH becomes more challenging too.
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Tony (@redsabre69) reported@virginhelp @SSJ_Marcy @virginmedia Still waiting on help with my tv channels that i pay for that im not getting, had numerous replies from you but just going round in circles with still no outcome
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Ron Harrison (@RonHarr97128465) reported@virginmedia Unable to access my emails..Customer service horrific.They don’t help you at all.Rubbish service.Please contact
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Emma Brunning (@topolady) reported@virginmedia can't seem to report service issues online, just to book an engineer. We're in Leeds LS16 and a number of residents are reporting no Internet/tv. Can you advise if you are aware of the problem