Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Greenford, Paddington, Wembley, Wandsworth, Hounslow, Hampstead, Southall, Ealing, Kensington, Northolt, West Molesey, Slough, Fulham and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Greenford |
Wi-fi | |
| Paddington |
Total Blackout | |
| London |
Internet | |
| Wembley |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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samantha ellington
(@samrookc) reported
from
Hillingdon, England
Come on now poor mum with Alzheimer’sneeds her programs #virginmedia
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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Dom
(@Smudg13_) reported
from
Merton, England
@virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.
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Tina Lee
(@tinalee5806) reported
from
Hounslow, England
@CliveR39 @virginmedia What caused this horrid thing to happen
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Alessandro Giudici
(@giudicialex) reported
from
Hillingdon, England
@virginmedia Our broadband has always been on and off all day on top of tv not working on any channel. Impossible to work properly today. News on broadband?
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I never opted in so maybe you can do this for me
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?
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Chris
(@CWrighty7) reported
from
Windsor, England
@virginmedia can I get help with Broadband ? Been down a few hours but service checker says all good.
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hi I am trying to log in to my account. Looks like my mail is wrong, my DOB is wrong and my mum maiden name has changed. Do Virgin has some technical issue. Because I have feelings that contract coming to an end....Virgin want 💰💰💰
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia So what exactly is the issue? Details not platitudes please.
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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scah
(@scah3) reported
@virginmedia Tivo box has been down for more than 10 days. And yes the service is fine in the area. Impossible to reach anyone to get a replacement box.
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(o_O)
(@foomandoonian) reported
@philosophybites @DavidEdmonds100 @virginmedia Oh, and I also asked them for help on here over something a few weeks ago, twice, and was ignored. Managed to solve it myself, luckily.
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Centre Rightman #StayHomeSaveLives
(@CRightman) reported
Dear @virginmedia are we down again in the Midlands?
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Vikram Joshi
(@kramjay26) reported
@virginmedia absolutely terrible service, only been a customer for 3 months. Continuous stream of errors from the company, spent hours on the phone. Overpaid bill-called and they say it’s sorted, only to receive an email of an overpaid bill again. Are you going to help properly?
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@DanOnGov
(@DanOnGov) reported
@DavidEdmonds100 @virginmedia Same. Moved to Zen Internet and never looked back.
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Wendy Beale
(@TheWendyBeale24) reported
@virginmedia I mam tracking the Ping, download and upload figures 3 or 4 times a day and they definable do not reflect what I should be getting and what I am paying for. Very dissatisfied customer .......and you as a company don’t seem to care! Please get in touch.... thanks.
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Sam
(@samdruiff) reported
from
Bickington, England
@virginmedia what’s the best number for a new customer to call to set up virgin media?
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Carrie
(@CarrieGriffiths) reported
@virginmedia absolutely shocking service ... mobile was supposed to be delivered 10th Nov by @YodelOnline marked as delivered but no items received. 5 and a half weeks later still no outcome from your "investigation" while I am being charged for a contract I don't have!!!!
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Boxing for fitness with Ross
(@boxfitathome) reported
@virginmedia No but trying to say my internet has been reported as slow and they can fix it over the phone. 10th call of the day so far
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Owen Loughran
(@Ozzo76) reported
@virginmedia I'm having really bad reception with my superhub router WiFi drops all the time & signal distance isn't great, how do I get the new 1gb router do I ring up?