Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Slough, Ealing, Hounslow, Addlestone, Sutton, Hammersmith, Southall, Dorking, Guildford, Walton-on-Thames, Windsor, Wembley and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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stevexoh
(@stevexoh) reported
from
Esher, England
Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia Still not working, unfortunately I won’t be able to pay for this service much longer if I am always having troubles. I don’t know what to do anymore apart than moving on to another realiable provider
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@gracegrxnde @virginmedia My one has been off since half a day when it started raining in London it’s just terrible doesn’t come on at all
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@vmbusinesshelp @vmbusiness Im sorry but @virginmedia is very poor at responding and I am looking else where not worth paying £50 a month for no service and no response
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Krish
(@KrishTheBarber) reported
from
Hillingdon, England
How did your internet just turn to dust?? @virginmedia ******** am I paying for? Can’t get through to your customer services because you’re “currently receiving a lot of calls” but also your “offices are currently closed” ******* joke of a company!
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!
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David Bonney
(@isetta_windsor) reported
from
Windsor, England
@DavidBeckitt @virginmedia In my experience (so might be wrong), all the others use the same BT/Openreach infrastructure - so much of a muchness. I’ve got TalkTalk, it’s cheap & the new router is good. The customer service is poor tho’!
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia I had check that a few times but unfortunately it could not be fixed. This is an ongoing problem and it is not on. Also my phone line not working
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Devon Geiger Hyde
(@DevonGeiger) reported
from
Richmond, England
@virginmedia Service is appalling once again. Internet has been down for better part of an hour, what’s the excuse this time??
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@RobWilsonLtd @virginmedia I quit @virginmedia and moved to BT after multiple periods of slowness then a complete days outage in London. Useless and BT WiFi so fast!
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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Nicole 💛
(@nicoleblackmanx) reported
from
Slough, England
@virginmedia What is it going to tell us? We have the issue every day. Sometimes 4x a day!
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@virginmedia My internet never works and when I call your guys up they do some amazing tests, and say it’s all fine, I’m left to feel I am lying it’s been a year of nightmares and no solutions
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Theo M-T🏎 (on follow limit)
(@BowenKnight_24) reported
from
Spelthorne District, England
Our Virgin Media WiFi router shows as working but the network doesn’t even come up for me to connect to🙃 Been having issues ever since Richard Branson asked for a government bailout... Cheers #VirginMedia @virginmedia
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Evan Samuel
(@evansamuel5) reported
from
Wandsworth, England
@virginmedia giving absolutely zero service in SW London for second night in a row and refusing to answer the phone. Absolutely bloody useless.
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola McKeown
(@Nikimc17) reported
@virginmedia 1/2 My daughter cancelled her services as she was moving back home. However you cancelled mine instead. Different ac no/address/name/password ? Yet you still managed to go into my ac instead. I was left with no services for almost a week. As that isn’t bad enough, you are now
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graham littler
(@adelwire) reported
@virginmedia So if I cancel payment with bank, I should still get coverage of old package until next bill day
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Ginny Hadfield
(@Sophthecatsmum) reported
@virginmedia Hi, I'm not still experiencing issues at the moment however, I did have issues last Tues for ~2 hrs & yesterday for ~4 hours & on both occasions it stopped me from working (from home) but also last Saturday when it stopped me from watching a streamed football match I'd paid for.
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graham littler
(@adelwire) reported
@virginmedia When I got through 1 time, the adviser said oh this is strange issue.. I wonder why that's happening. Incompetence
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Tracey Blunden
(@goofeyshouse) reported
@virginmedia It turned out to be an area issue, so they say they have now resolved. We are experiencing issues about every two weeks - I’m unable to work from home because of this & rely on the internet as my mum is 87 & disabled (so use Echo to drop in etc). We have had many engineers out
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Petrique
(@Petrique3) reported
@virginmedia #virginmedia what ******** are you doing? Why are you blocking ssl connections? I can't even connect to your site!
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chris Griffin
(@spirituk) reported
@virginmedia @Angela_Griffin Hahah you have it here don’t you know? Why are you always sorry then ask to call a number you never answe
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lambster
(@lambster34) reported
@virginmedia Already have raised a complaint for what it's worth nothing will come of it just seems to be the norm looking at other tweets end of the day my child still cannot sit a Zoom meeting at school without the fear of losing connection 😡
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Ronnie De Guzman
(@RonnieD88779995) reported
@virginmedia ALSO, tell me this. Why is it up to this point you haven't resolved my issues with regards to signing up to the Virgin Media account??? This has been an ongoing dilemma with you for over 4 months now. So many of your customer reps have contacted me and asked the same thing
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Neil Aitken
(@xDemoli) reported
@virginmedia Oh look another price hike in my Broadband package, don't think I even got an email warning me this time. I presume this price increase represents an increase in service quality and I won't be seeing any downtime this year?