Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Fulham, Hammersmith, Reigate, Leatherhead, Paddington, Wembley, Merton, Redhill, Ashtead, Wandsworth, Kingston upon Thames, Hayes, Hounslow and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Fulham |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia So that's fine it looks you don't want to resolve the issue. I made many calls. I shared my account details with you and you can travel it. My contact details are there.
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Laura 🐐
(@Laura_Rads) reported
from
Wandsworth, England
@virginmedia Okay so I’ve just been told an outage until 4pm, it was 5.55pm yesterday and it was back before but this isn’t ideal when working from home and why does it keep happening?
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G.Marshall Gleghorn
(@gary230264) reported
from
Merton, England
@virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!
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Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
When can i leave from the poor service which is @virginmedia ?
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raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
What is the best ISP? Thinking of moving from the lack of internet and service from @virginmedia?
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Tigerfeet
(@Skibird217) reported
from
Hillingdon, England
@virginmedia asking yet again for help with my sim swap?? Anyone????
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@virginmedia why are you so ******* terrible? I just want to watch Netflix.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia I will be waiting for a call from your end as I can see you have sent me the bills on my email asking me to pay immediately. I had used your services since last 10 years. Your service has gone down to worst.
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@virginmedia Service is back, but I moved over to VM recently and the service from my previous provider was much more reliable. WiFi has been down several times in the last few months.
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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Bobby Birchall
(@bobbybirchall) reported
from
Ealing, England
@virginmedia why is it absolutely impossible to cancel a contract with you? A communications company that doesn’t want you to be able to speak, write or email them. No wonder everybody wants to leave you. 0 rating for customer care... we’ll keep trying to get hold of you.
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Nizbit LFC*
(@nizbit) reported
from
Kensington, England
@courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect
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Edward Baran
(@edward_baran) reported
from
Kensington, England
Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave
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Laura 🐐
(@Laura_Rads) reported
from
Wandsworth, England
@virginmedia Will we be compensated for the outage? Because this is two days now and almost 2 weeks of intermittant, keep dropping out and unplugging and I’m sure you can appreciate many of us are having to work from home atm
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nick griffith
(@nickgriffith4) reported
@virginmedia it's not a business model - is basic customer experience, and treating us properly - rather than trying to rip off with increased prices, and barriers to even discuss options! how is this practice even allowed @ofcom
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Aj 🥤
(@AjPlaysX) reported
@virginmedia Its not much better unfortunately, yesterday my internet kept hitting 1000 ping and crashed my game and stream and recently these past few weeks it has gone down consistently
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Paul
(@smokeandwax) reported
My @virginmedia woes continue, you complain by their formal process and they close the case telling you to call the support team and ask to change the package.
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f0cus
(@f0cussss) reported
@virginmedia FIX YOUR **** SERVICE
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icchis
(@icchis) reported
@virginmedia I'm trying the text option now. Still nothing. I still have 10 days to cancel my contract, what would happen if you don't reply me and come back saying I have to pay a fee for cancellation then? Worst customer service ever! Glad I changed company
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Lucy Carlile
(@lucycarlile2) reported
@virginmedia paying an extra £5.99 a month for a booster/pod which doesn't work. please can you advise how i can speak to one of your team to help? troubleshooting & faqs haven't helped at all.
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Jamie Malley
(@JamieLichtie) reported
@virginmedia Absolute joke - been trying for almost a month to tell them my phone isn't working and just get told they are too busy to answer phone. And now you've put the prices up? As I can't get through to tell you I'm leaving I'm just going to have to cancel the direct debit...
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John Murphy
(@JohnMurphy82) reported
@virginmedia Really need to speak to someone about your broadband. It keeps cutting out everyday 3/4 times. Done all the testing and there are no service issues in the area. It has to be the hub, need to get sorted ASAP as 3 working from home.
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Ajay Supeda
(@ajaysupeda) reported
@virginmedia Having massive issues with being disconnected every time I try and give notice for contract end. Please can someone call me back ASAP. Been on hold for an hour twice before being disconnected each time
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ᴮᴱনীলু⁷💜 ᵇᵗˢ ⟭⟬ ∞
(@IwasKayammu1st) reported
How does anyone contact you @virginmedia for customer services? None of your numbers work!