Virgin Media outages and service status in Shepperton, England
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Full Outage Map
- Virgin Media generated 6 outage signals in the last 24 hours around Shepperton, including 6 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 29, 8:38 PM GMT+1.
- Internet (68%)
- Wi-fi (13%)
- Total Blackout (12%)
- E-mail (3%)
- TV (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Richmond, Woking, Southall, Slough, Northolt, Leatherhead, Laleham, Hounslow, Weybridge, Brentford, Walton-on-Thames, Addlestone, Wandsworth, and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Total Blackout | 8 hours ago |
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Hammersmith
|
Internet | 9 hours ago |
|
Hammersmith
|
Wi-fi | 12 hours ago |
|
Richmond
|
Internet | 16 hours ago |
|
Hammersmith
|
Internet | 18 hours ago |
|
Woking
|
19 hours ago |
Nearby cities with recent reports
14 recent signals
5 recent signals
3 recent signals
3 recent signals
2 recent signals
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Geoff Rogers (@GeoffRogersEU) reported from Hersham, England@virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…
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Rana Rahman (@ranaraptor) reported from Wandsworth, England@virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡
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Gabor (@GaborPfalzer) reported from Hammersmith, England@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
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Mike Fuller (@ninepine) reported from Banstead, England@YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.
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Charbster (@charbster) reported from Wandsworth, England@virginmedia do you have website issues? Chat function not responding.
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Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Umar 馬 ➡️ 🇨🇭 (@UF1902) reported from Hounslow, England@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
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RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England@virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡
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Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Rana Rahman (@ranaraptor) reported from Wandsworth, England@virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage
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Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Phil ******* (@SustyPhilC) reported from Merton, England@virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!
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Andy Walker (@educationforum) reported from Worcester Park, England@virginmedia Your customers pay enough to expect 24 hour support. Do better.
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Bhavin (@Bhavinmaru2020) reported from Hillingdon, England@virginmedia I am loosing signal intermittently. Not great!
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maureen robert (@morish1) reported from Hillingdon, England@virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.
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Robert Hallam (@Robertfhallam) reported from Spelthorne District, England@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Oliver (@ashlet87) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV07 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Sophie Alexis (@SophieAlexis30) reported@virginmedia just installed internet and been told we need 2 boosters it’s been a week and a half and still yet to arrive. Can anyone help in chasing them please.
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Roger Green (@RogerGreen2009) reported@entrustTMF @virginmedia I got a ‘3’5g router that pulls down the 5g signal, it was as fast as my Virgin Media 200+gbps and more reliable. £25/month. If you’ve no 5g coverage starlink is offering £35 a month.
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Ian Scott (@IanScott_01) reported@virginmedia I have emailed the ResolutionsTeam this morning regarding an ongoing issue. Does this email get monitored and can I expect a call back from them?
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ALOYSIUS UCHECHUKWU ASOGWA (@AloysiusAsogwa) reported@virginmedia Just a quick question, are you guys having issues. I have been trying to contact the support team for 3 days now to no avail. What is going on
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David Grant (@DavidGrant58131) reportedVirgin media broadband down in Swords for 4 days so far ...no communication...no contact....@richardbranson ???
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Daniel Taylor (@DanAaronTaylor) reported@virginmedia VM/O2 account locked for security reasons. Spoke with someone on chat who requested it be unlocked within 5 days. This never happened. Called and asked again for my account to be unlocked. Again told this would be done. Hasn’t. Can this be escalated? I need access.
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Lubdub (@LubZafar) reported@virginmedia Even your bot is glitching. Someone needs to fix this problem asap.
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adam (@adam_2510) reported@virginmedia absolutely shocking customer service. Told by an agent I one price and now I’m in a contract at the wrong amount! Virgin media sales people lie even when I have the proof!! Absolutely poor customer service do not buy Birgin Media!!!!
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Loki (@CraigShetesmith) reported@virginmedia I can guarantee that I shall not be having another virgin connection. All aspects was terrible form connection to customer service. NEVER AGAIN. I’m happy to rip it out.