Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Brentford, Hammersmith, Walton-on-Thames, Wandsworth, Southall, Ealing, Woking, Addlestone, Hayes, Northolt, Greenford, Richmond, Hounslow, Ashtead, and Epsom.

City	Problem Type	Report Time
Brentford	Internet	9 hours ago
Hammersmith	Wi-fi	9 hours ago
Hammersmith	Internet	16 hours ago
Hammersmith	Internet	18 hours ago
Hammersmith	Internet	2 days ago
Walton-on-Thames	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Oliver Fatyol (@IstvanOFatyol) reported 1 minute ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  Shasa Colson (@THE_COLSON) reported 5 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  John carroll (@Johnboy82903002) reported 8 minutes ago from Brentford, England

  @virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 8 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  Andy Walker (@educationforum) reported 14 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  eamorugby (@HoarseRoar) reported 28 minutes ago from Slough, England

  @virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.

• 
  John lumb (@Johnlumb67) reported 31 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Tim Hole (@TimHole) reported 34 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  Mike Fuller (@ninepine) reported 37 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 43 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  ≡xtr≡m≡pcuk 🔜 #i69 🤟 (@ExtremePCUK) reported 43 minutes ago from Hillingdon, England

  @virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!

• 
  traymca 💙 (@traymca) reported 45 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  jeanne smith (@jeannesmith1) reported 49 minutes ago from Hillingdon, England

  @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

• 
  Stephen Champion (@Champs707007) reported 50 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  Rana Rahman (@ranaraptor) reported 52 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 53 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Bhavin (@Bhavinmaru2020) reported 57 minutes ago from Hillingdon, England

  @virginmedia I am loosing signal intermittently. Not great!

• 
  Francesco Marchet (@MarchetF) reported 58 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Gabor (@GaborPfalzer) reported 58 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 59 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sean 💙💛 (@SeanSmi59697180) reported 7 minutes ago

  @OliverGMcManus @virginmedia Im sure you can after so many days of not working as its breach of contract on their behalf. Look into it.

• 
  🌸 🙀 Teresa Cooper (@Teresacooper) reported 11 minutes ago

  @virginmedia Virgin media are screwing their customers over. There is no way an engineer takes this many days to fix a large outage. Many disabled customers are put in danger bc their equipment & emergency equipment use Virgin. They charge a lot of money for a terrible service.

• 
  spidella's kitkat🍫 || exams (@kkitkat_exe) reported 13 minutes ago

  @OliverGMcManus @virginmedia dude virgin media probably dont even know what theyre charging you for their customer service is so *** talk to an ombudsman theyll get back to you much quicker

• 
  Urban Groove (@Urban__Groove) reported 18 minutes ago

  @virginmedia How dare you give your crap partners O2 @O2 permission to set up a direct debit in my account without my permission? 😡 Next time you pull a stunt like that i will end my contract immediately and go else where, You thieving B******* 😡

• 
  🚴‍♀️🚴‍♀️ Jenny 🚴‍♀️🚴‍♀️ (@jen_moxon) reported 20 minutes ago

  The crap I've heard about Virgin Media. I wouldn't go near them

• 
  Sufyaan (@Scintilla_A7) reported 22 minutes ago

  @virginmedia internet been down since yesterday and you’re so incompetent that you can’t fix the WiFi until the 1st of June? This is ridiculous

• 
  john campbell (@John_M_Campbell) reported 22 minutes ago

  @virginmedia any idea why you cancelled my subscription last night at midnight when I renewed my contract a fortnight ago? Terrible service here, get it sorted!

• 
  Kyle (@daddytoatribe) reported 23 minutes ago

  @virginmedia If you can offer a deal to a new customer you should be able to offer the same deal for existing customers. This is why your retention rate is diabolical because the introductory offers expire and the new offer is 300% more than what they was paying. Should be illegal

• 
  Jim_Bo (@burchett84) reported 24 minutes ago

  @virginmedia Hi, can someone please help regarding a bill please

• 
  Terry McCann (@hit_him_terry) reported 27 minutes ago

  For a service they failed to provide, @virginmedia isn't that fraudulent under consumer protection laws?