Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Northolt, Southall, Slough, Walton-on-Thames, Addlestone, Brentford, Hounslow, Wandsworth, Ashtead, Tadworth, Kingston upon Thames, Hayes, Leatherhead, and Merton.

City	Problem Type	Report Time
Hammersmith	Wi-fi	12 hours ago
Hammersmith	Internet	17 hours ago
Hammersmith	TV	18 hours ago
Hammersmith	Internet	2 days ago
Northolt	Internet	3 days ago
Southall	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  jeanne smith (@jeannesmith1) reported 1 minute ago from Hillingdon, England

  @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 5 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Andrew Wood (@andrewlwood) reported 5 minutes ago from Hounslow, England

  @virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?

• 
  Oliver Fatyol (@IstvanOFatyol) reported 5 minutes ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  Tim Hole (@TimHole) reported 7 minutes ago from West Molesey, England

  @virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.

• 
  Ravinder Judge (@judge_ravinder) reported 11 minutes ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  Mike Fuller (@ninepine) reported 23 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Kwame Gyamfi (@Kwame916) reported 23 minutes ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

• 
  Robert Hallam (@Robertfhallam) reported 24 minutes ago from Spelthorne District, England

  @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 25 minutes ago from Spelthorne District, England

  @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 33 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 35 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  Nada Tharanee (@ntharanee) reported 39 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 42 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  Joana (@JoanaLoGomes) reported 48 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  James Brown (@JammieBun) reported 50 minutes ago from Hillingdon, England

  Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

• 
  Nia Wyn Thomas (@niawynthomas) reported 50 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Stephen Champion (@Champs707007) reported 58 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  Jason Hier (@jasonhier) reported 58 minutes ago from Ealing, England

  @virginmedia Is service in London W13 working?

• 
  Oliver Fatyol (@IstvanOFatyol) reported 59 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GlenEagle. Better society now for disabled. (@BurnheadMax) reported 9 minutes ago

  @virginmedia The fact you've taken money when you shouldn't have and then wonder why your bill wasn't paid is called 'basic business'. If you compound your error by not allowing people to sign in, chances of resolution diminish. It's not rocket science.

• 
  gemma kerr (@gemkerr81) reported 11 minutes ago

  @virginmedia Paid to watch the football and have not been able to watch half of it as internet id awful today

• 
  Ben Eaton (@BenEato46743114) reported 12 minutes ago

  @virginmedia Just cancelled my broadband because you want £33 for m350 but new customers get m500 for £24 how does that work been with you for nearly ten years but a new customer gets a better deal 👍.

• 
  Sprout57 (@pwcwright) reported 15 minutes ago

  @misselledee @virginmedia Yes, you can cancel. They have failed to uphold their end of the contract, including the no-show appointments

• 
  Simon 🎳🇪🇺🇬🇧 (not parody) (@S_Herbie) reported 16 minutes ago

  @sharonmariahall @virginmedia I rarely have any issues with the service and pay a good price on my current contract

• 
  Jemski (@jemski7) reported 18 minutes ago

  @virginmedia well done. You’ve lost me as a customer of 25 years because you wouldn’t supply me just broadband like you do for new customers. That’s is some ****** up priorities. Good riddance to you.

• 
  John James (@_kimosabe_) reported 20 minutes ago

  @virginmedia very disappointed with customer service can anyone help me fine out how to contact the CEO many thanks

• 
  M U (@Shef1212) reported 21 minutes ago

  @virginmedia still waiting for an engineer. I now been told I need to wait 12 days for an engineer to fix a damaged cable outside. No one wants to listen.

• 
  Alloqui Strix (@AlloquiStrix) reported 26 minutes ago

  @virginmedia My point was that the date of fix changed from 1 day, to 2, then 4, 3, 10, 4, and 10 days. Broadband is an amenity nowadays and your customers should not be without it for this length of time, especially when I'm told it's an upgrade of the infrastructure.

• 
  Lee Black (@leeb9972) reported 27 minutes ago

  @virginmedia Dundee DD4 area, limited broadband, any issues you are aware of, i might need an engineer :(