Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Twickenham, Hampstead, Wembley, Southall, Slough, Hammersmith, Hayes, Addlestone, Fulham, Reigate, Leatherhead, Paddington, Merton and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Twickenham |
Internet | |
| London |
||
| Hampstead |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..
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paul davies
(@ayestawnie) reported
from
Hillingdon, England
@virginmedia got no TV, Internet or phone please help got code W02 on my TV
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Deborah Maclaren
(@MaclarenDeborah) reported
from
Richmond, England
@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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Cal 🇬🇧 🦁🏁
(@ska_qpr) reported
from
Taplow, England
.@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK
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Mark Viveash
(@MarkViveash) reported
from
Hounslow, England
Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄
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Dan
(@DanStratford84) reported
from
Wandsworth, England
@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all
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Nick Anstead
(@NickAnstead) reported
from
London, England
Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!
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John Dunne
(@Jdunne9407uk) reported
from
Merton, England
@virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .
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Robert Berning
(@Robert_Berning) reported
from
Spelthorne District, England
@virginmedia your broadband is useless. Your customer service is non-existent and your product is a joke.
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Anna Jarman
(@AnnaLouise1980) reported
from
Kingston upon Thames, England
@virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia still on the phone, still not working 💤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gusts Golubevs
(@GuseensLV) reported
@virginmedia fix your garbage services
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Destroyerofpizza(Chris)
(@sabbath2930) reported
@virginmedia need to be investigated I’ve never seen a company which gets thousands of complaints each day just get away with scamming people for about a week my internets been on and off no one awnsers the phone this is corruption at its finest
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Colin Evans
(@colinevans5) reported
@virginmedia Red button service not working again on Sky Sports, Channel 511, on Virgin, 5pm to 9pm tonight, when Sky showed several times this service is available. Does this function only work on Sky HD channels?
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Bomernee
(@Bomernee) reported
I also ordered virgin media broadband for the new pad. Gonna have 500Mb down and 36Mb up! There fastest deal this unreliable plusnet can **** right off.
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Mike Gales
(@Mikey_Gales) reported
@gtmaddison @MelanieBlakeUK @virginmedia I know I couldn’t be bothered arguing so just cancelled. Even though the service which we were supposed to have upto 500mb was actually giving less than 100 even with our own router as theirs was unusable
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sunnypeabee
(@sunnypeabee) reported
@virginmedia broadband has been rubbish for two days, constantly dropping out. Is there an issue in the sw19 area?
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Martin Bazley
(@Martin_Bazley) reported
The @virginmedia help/support is woefully bad!
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DAVIDBUZZ2904
(@DAVIDBUZZ2904) reported
from
Lisburn, Northern Ireland
@virginmedia But you haven’t offered me a better deal I’ve contacted you and nothing but if I leave you and join back I can get the deal it’s a bit stupid I might just go to someone else if you can’t price match your own deal
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MÅTT #AutismAware #GSBOUT
(@ClaretAndBloos) reported
@harvey_garry @virginmedia Trouble is mate the others are just a bad. None of them give a **** about us ‘customers’.
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Elisabeth Basford / Write On Ejaleigh Blog!
(@ejaleigh) reported
@MelanieBlakeUK @virginmedia They are the worst