Virgin Media Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Southall, Hampstead, Wembley, Ealing, Kensington, Northolt, Hounslow, West Molesey, Slough, Fulham, Leatherhead, Wandsworth and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.
-
Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia what’s going on with the service in SM4? No internet, no phone, no broadband???
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
-
Anand Baria
(@anands_) reported
from
Brentford, England
@virginmedia The service resumed after about and hour. Thanks
-
Raymond Barber
(@RayBarber21) reported
from
Wandsworth, England
@virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?
-
ED PARSONS
(@edparsons) reported
from
Richmond, England
@virginmedia Yes but only after taking the complaint to CISAS, really poor support I’m afraid to say...
-
DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Same here, also in TW2. Was bad last night, seemed better during the day but now poor again, picture breaking up and sound drops out momentarily.
-
Simon Bye 🎪🔶
(@UB5simon) reported
from
Ealing, England
@Kezza101064 It's the old equivalent of the wi-fi going down for ages, otherwise known as being a Virgin Media customer.
-
Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia down in Willesden?
-
Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Is there a broadband internet problem in the W5 1JG area. We have been having problems since yesterday (7th May). Working from home is being disrupted as well remote school learning for imminent A-level assessment
-
Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
@virginmedia just to let you know that tomorrow we will be having a conversation and divorce is on the cards .. been a customer for almost 18yrs only for me to find out your new #sidechicks are getting cheaper and faster broadband
-
Caryn Sinclair
(@ce141974) reported
from
Maidenhead, England
@virginmedia your customer service is beyond bad!! When making a complaint because I have no internet your representative desires to shout over me! I’ve been waiting 3 days!! Shocking!!!
-
Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
-
DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Thanks for your reply. No improvement - I have rebooted the box and checked all connections. Seems to have coincided with the recent wet weather, and could the fact that another customer in TW2 is having similar issues suggest water in the works?
-
Our Family Blog
(@TheLifeIShare) reported
from
Richmond, England
More spam scam calls claiming to be from @virginmedia today. I’ve put in a complaint but not hopeful as they seem to want to blame anyone but the apparent leak of numbers to scammers. Offcom or somewhere higher next if we don’t get this sorted. Blog post tomorrow. I’m pissed off.
-
Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is
-
Martin
(@dickerboy) reported
from
Merton, England
My @virginmedia service is completely down again. Shambolic.
-
ED PARSONS
(@edparsons) reported
from
Wandsworth, England
@mikejtisherwood @virginmedia Good Luck took @virginmedia 3 months to respond to my complaint! They are great until something goes wrong..
-
Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia Down again. Is it Nw10 area or me?
-
Our Family Blog
(@TheLifeIShare) reported
from
Richmond, England
@Ofcom hi, @virginmedia is refusing to help us deal with constant scam calls on a new number after our old one was bombarded with them too. It would seem that that somehow scammers have got hold of some of their numbers. How do we deal with this if Virgin won’t?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Amit Mahay
(@AmitMahay1) reported
@virginmedia It's been 2 months when I moved from @SkyUK to @virginmedia and its been an absolute joke of a service. I probably called Sky about 3 times in the 15 years I was with them. I called you guys about 50 times in the space of 2 months. Great service to customers.. Awesome
-
Harry
(@HJA_24) reported
@virginmedia I have and they have said to me it is because of a construction issue. They have said this all four times now. They just told me to call the construction department to get more detailed information on the reason as they don’t know. What do you suggest?
-
PerrythePlatypus
(@Bonzo7767) reported
@OffMyNoodles @virginmedia Only after a total meltdown to the person on the phone did I get some “real” service. I hated myself for doing so but I had no option. Broadband was down, router fkd and they wouldn’t send another. I now use the new router as a modem & linked it to an ORBI system. 200+Mbps now!
-
Allie Anderson
(@funsizeAllie) reported
@virginmedia trying to speak to someone for hours re my account. On hold for 53 mins, opted for WhatsApp notification when agent is free, message saying 'Sorry we seem to have missed you' - no missed call or message! Desperate to talk to someone re my bills. HELP!
-
Amy
(@AmyAmiiAmy) reported
@virginmedia Yes, it says there's no issues in our area, we've tried everything now, restarted the hub, resetting the hub, but our connection is still dropping or very poor, so the issue is on your side but you're not picking up there's any issue at all.
-
Craig Anderson
(@craig_killie) reported
@virginmedia I called on Friday night but the only time I got through to someone he was unable to forward me to the right department due to system issues. I would have assumed that once the systems were fixed you would have chased up the people affected but it appears not.
-
Craig Anderson
(@craig_killie) reported
@virginmedia Thanks. I appreciate your help on here, but I already went through it with the representative on Friday and don't want to have to repeat it all again. I reached out because I was hoping you would be able to help me to restart that conversation which went cold at your end.
-
Sarah Charles
(@swanbertie) reported
@virginmedia Just called it says there is a system failure and to ring back later. I really don’t think your company has any idea about customer service. I appreciate we are in difficult times but it can’t take 5 days of ringing to get nowhere!
-
Helen Pastore
(@HelenPastore) reported
@virginmedia Just hung on the phone for an hour to speak to customer services, then cut off!
-
David Silcock
(@dave_silcock) reported
@virginmedia Phoned again this morning, another 15 minutes but at least I got answered, poor service.