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Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Slough, Hammersmith, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, Merton, and Greenford.

CityProblem TypeReport Time
Slough Internet 6 minutes ago
Slough Internet 24 minutes ago
Slough Internet 55 minutes ago
Slough Internet 58 minutes ago
Hammersmith Internet 1 hour ago
Hammersmith Wi-fi 2 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • clogsworth19
    Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.

  • JKDabrowska
    Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia LS, just tried to send a text to your CS and the number is invalid. Is this a scam? @virginmedia charging £49.50 for a worse service than ever before and no working landline.

  • saucyshellybaby
    michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?

  • JKDabrowska
    Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Just spent an hour on the phone to yourselves, not only is the service going to be referred to @Ofcom due to frequent drops in the service + no LL, but you can’t offer me a 12mth contract insisting I have 18mth. Well, I might take up @SkyTV’s offer reluctantly. #Ealing

  • AgneseRovati
    Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England

    @virginmedia No you probably do it understand the extent of your lack of service. We have been having no internet for weeks and every time we call we get the automated voice saying the line is busy and to call later. 3 WEEKS like this. You guys need to sort this out.

  • DemeryUK
    Daniel Emery (@DemeryUK) reported from Richmond, England

    @browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.

  • clogsworth19
    Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks

  • MisterBoote
    Neil C Boote (@MisterBoote) reported from Ealing, England

    So our education system & business activity now utterly reliant on solid, fast, reliable internet service that market consistently fails to deliver. @virginmedia down again this am. Time for state to take control of this crucial, strategic infrastructure. Really is a joke ATM.

  • Vibroseis
    Kelvyn Taylor (@Vibroseis) reported from Egham, England

    Virgin Media is down, so guess I’ll have to spend my leave reading books and playing guitar.

  • vishr83
    vishal.rehan (@vishr83) reported from Wandsworth, England

    @virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company

  • JKDabrowska
    Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Can I please DM you on this issue?

  • saucyshellybaby
    michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected

  • mikeperrin58
    mike (@mikeperrin58) reported from Egham, England

    Anyone having trouble with Virgin media broadband or is it just me ?

  • JKDabrowska
    Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.

  • Goldenlocks
    Estelle Levacher (@Goldenlocks) reported from Richmond, England

    @virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!

  • jamesifoster
    James the Electrician ⚡ (@jamesifoster) reported from Spelthorne District, England

    @virginmedia Our Internet is down TW18, Staines-upon-Thames

  • vorny_twts
    matt 🇮🇳 (@vorny_twts) reported from Merton, England

    This zoom call keeps crashing **** off @virginmedia

  • JKDabrowska
    Cllr Joanna K Dąbrowska 💙 (@JKDabrowska) reported from Ealing, England

    @virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?

  • nicocary
    Nico Cary (@nicocary) reported from Cobham, England

    @joshshepherd88 @virginmedia @vmbusinesshelp Looks pretty simple to me tbh. Sell a service and just ignore customers. I feel sorry for the staff that have to try and run this **** show. They must get so much abuse. I’m not even mad I’m just disappointed that I can’t use the service I’m paying for. 3 months of this 💩

  • dickerboy
    Martin (@dickerboy) reported from Merton, England

    How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RajaParwaz
    raja hassan (@RajaParwaz) reported

    @virginmedia @virginhelp I,am still unhappy with your service signal keep dropping off 😢😢

  • ImBiiiGz
    James Brennan (@ImBiiiGz) reported

    @virginmedia @VirginMediaIE Website down ??

  • MrQ76
    Q (@MrQ76) reported

    @virginmedia Great to hear 1 gig fibre is available, sad to hear £35 connection fee and no offers for a 22 yr customer - Roll on BRSK hurry and get fibre installed in Derbyshire

  • gabrielaesta
    gaby (@gabrielaesta) reported

    @virginmedia hi! broadband package was supposed to arrive by today to coincide with moving into new place - no sign of it. tracking link in confirmation email just takes me to your website? can’t get hold of a human via phone or chat. please help! thanks

  • Mr_Barnz
    Ian (@Mr_Barnz) reported

    @virginmedia hello, trying to access my account through your site and iPhone app but it won’t let me in, is there a problem?

  • gomobel
    Fer (@gomobel) reported

    @stuartcantrill @virginmedia My internet connection yesterday was just awful. Calls dropped all the time, robotic voice... I'm definitely switching companies when we move.

  • rMgUvuwhQwwZVcZ
    Shane (@rMgUvuwhQwwZVcZ) reported

    @virginmedia When I contacted them yesterday, I was told that someone will call me within 24 hours but that window has passed. So I’m giving you 4 hours to finalise the order before I cancel and move elsewhere.

  • DaddyAyce
    Daddy Ayce (@DaddyAyce) reported

    @virginmedia suck my arsehole. **** company @VirginMediaCorp world's wankest customer service and world's wankest provider. **** all a yall.

  • GFradd
    Graham Fradd (@GFradd) reported

    @virginmedia do you happen to be doing maintenance in the PL5 area of Plymouth? My Internet has gone down this morning around 9.50am

  • OMA_Monster
    OMA Monster @ #EGX2021 (@OMA_Monster) reported

    @virginmedia I always say, if I'm going down I'm going down in style 😎