Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Slough, Southall, Hammersmith, Weybridge, Brentford, Northolt, Walton-on-Thames, Addlestone, Hounslow, Wandsworth, Ashtead, Tadworth, Kingston upon Thames, Hayes, and Leatherhead.

City	Problem Type	Report Time
Slough	Internet	35 minutes ago
Slough	Internet	6 hours ago
Slough	Internet	23 hours ago
Slough	Internet	1 day ago
Southall	Internet	1 day ago
Slough	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Tinders (@safctinders) reported 38 seconds ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  John carroll (@Johnboy82903002) reported 59 seconds ago from Brentford, England

  @virginmedia I have done, but there is nowhere to report a total outage, despite the message, and no estimated time. I have no landline or broadband, and haven't for 2 days

• 
  SusannJerry (@MrsJerryTweets) reported 5 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Ravinder Judge (@judge_ravinder) reported 18 minutes ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  Jenny (@jennymelmo) reported 19 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Umar 馬 ➡️ 🇨🇭 (@UF1902) reported 22 minutes ago from Hounslow, England

  @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

• 
  Joana (@JoanaLoGomes) reported 24 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 24 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  traymca 💙 (@traymca) reported 30 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Jeff Brown (@fadermonkeyking) reported 30 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  Gabor (@GaborPfalzer) reported 34 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 41 minutes ago from Hounslow, England

  Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 41 minutes ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  simone clark (@iglu_sim) reported 45 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  Matt Gardner (@FuzzyPixels) reported 48 minutes ago from Slough, England

  Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑

• 
  jeanne smith (@jeannesmith1) reported 51 minutes ago from Hillingdon, England

  @virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?

• 
  John lumb (@Johnlumb67) reported 53 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Rana Rahman (@ranaraptor) reported 55 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Paul Smith (@paulhelpspeople) reported 57 minutes ago from Twickenham, England

  When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

• 
  Andrew Wood (@andrewlwood) reported 60 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Donna Tudor (@donna2904) reported 2 minutes ago

  @virginmedia can you help please. I have no landline dial tone.

• 
  MouseMat (@andymousemat) reported 2 minutes ago

  @bt_uk @virginmedia @CityFibre I need to report massive internet outage in the following postcodes NE1 TO NE38 DH9 DH1, DH6, DH7 TS26, TS27, TS28 11564 - Riyadh Saudi Arabia 21442 - Jeddah Saudi Arabia Internet must be down as "Visitors" are awfully quiet

• 
  Therese (@Tesz) reported 4 minutes ago

  @virginmedia your services including your chat and your agents are hopeless. Please can I have an email address for a formal complaint about repeated loss of service

• 
  mec337 (@mec337) reported 6 minutes ago

  @virginmedia been on the phone for 20 minutes listening to easy jazz (nice) enough already. Tried using myvm can’t even sign in as my blueyonder email does not work thanks again virgin!!

• 
  Paul Parkin (@kingoftheshed) reported 7 minutes ago

  @virginmedia absolute jokers. Shocking service for over a week yet, they tell me they’ve fixed it but quite clearly they haven’t. I want to leave.

• 
  b4d 5hark (@b4d5harkgaming) reported 8 minutes ago

  @virginmedia I've lost all my log in details and forgotten passwords etc your staff cant help me thanks for nothing

• 
  Marc Adams Reacts (@MarcReacts) reported 12 minutes ago

  @virginmedia hi I have an issue tried to dm you my account is down please help

• 
  MykeJD (@MykeJD1) reported 15 minutes ago

  Hi @virginmedia I'm an existing customer, we just paid a 5ver to upgrade and add the kids TV package. I did this yesterday around 5pm, I have a confirmation email but it doesn't tell me when it becomes active? So far 24 hours later and a full TV reset they still aren't working.

• 
  Luke Hayes (@Lukeytoons) reported 15 minutes ago

  Why can't you cancel a contract with @virginmedia like you can a subscription service. I.e you select you want to cancel and from the contract end date you lose service. Keep being told i need to phone 30 days before #cancel #contract

• 
  Coffinsandme 击🦇🐀 (@mandychoccy) reported 17 minutes ago

  2. @virginmedia The app keeps saying intermittent signal please wait while we look into it. You can't book anyone or talk to anyone. Fed up with constant poor TV service.