Virgin Media Outage Report in Shepperton, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Wandsworth, Hammersmith, Slough, Ashtead, Wembley, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, and Southall.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 4 hours ago |
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Internet | 11 hours ago |
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Total Blackout | 1 day ago |
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Internet | 2 days ago |
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Internet | 2 days ago |
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Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Ricardo Motti (@RMotti) reported from Richmond, England@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
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Ronnie De Guzman (@RonnieD88779995) reported from Hounslow, EnglandI upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Kim Tasso (@RedStarKim) reported from Richmond, England@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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🎤Toby Gilles🎤 (@tobygilles) reported from Paddington, EnglandAnyone else having an issue making calls on @virginmedia mobile? Is this a known issue?
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Steven Wilson (@swilsonnews) reported from Wandsworth, England@virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.
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Mustakim. (@Mustxkim) reported from Brentford, England@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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Daniel Saunders (@danjsaunders) reported from Cobham, England@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Adam Dolphin (@itsmeinleek) reported from Redhill, England@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Tel (@2pintsuk) reported from Redhill, England@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Steven Wilson (@swilsonnews) reported from Wandsworth, EnglandSurprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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Johnnyplanted (@Johnnyplanted) reported from Hillingdon, England@virginmedia Hi @virginmedia unfortunately this text link doesn't work. Have given up trying to get through by phone. My DD has been cancelled, so please get in touch to resolve.
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Hardik Shah (@HardikVishna) reported from Richmond, England@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Christian Hose (@CPH83) reported from Wandsworth, England@virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help
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Richard Knott (@reknott) reported from Burnham, EnglandJust been cut off after being on hold for half an hour to @virginmedia to chase my complaint that they haven’t responded to. Poor broadband speeds, poor connectivity and poor customer service. Shocking
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tim barker (@tjbarker72) reported from Richmond, England@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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Criney The Duchess of Brixton🧚🏾♀️ (@CrineyInsalata) reported from Hounslow, EnglandI know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bermondsey boy (@bermondseyboy99) reportedJust spent over 45 minutes waiting for Virgin Media. Terrible customer service and someone in the Philippines expects me to tell them my password!!!
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DA (@Daddomas) reported@virginmedia Top service guys - no response to my request to cancel using the webform and after trying to call twice, I've just had my call cancelled after 5-10 mins. Can I request a callback or something?
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Ashley A (@aakeroyd) reported@virginmedia @virginmedia nobody ever got back to me on your text chat service. It’s sausage response in 4 hours, it’s now been 2 days. I have been trying to sort this out since March. Just not good enough
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Tillymint67 (@evon67) reportedWhat is the matter with @virginmedia WiFi. I have un plugged plugged back in and still no signal please get it sorted
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Ferdi Rezvan (@ferdi_rezvan) reported@virginmedia When is the internet issues in SE3 going to be resolved?
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Xandru (@XandruADC) reportedA little bit yikes that my internet is @virginmedia and you never know when you get a random DC(which is pretty often) that will **** up your whole game and stream :)
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Joannne (@Joannnnnneee) reported@virginmedia Right so still got the same isssue now it’s claiming there isn’t a issue in the area ???? Sort this out this is a joke!
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matt (@mattyboi1991) reported@virginmedia Gone more than 2 weeks still no tv box. Time to leave. Not paying for this crap
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Ged Swinton (@gedswinton) reported@virginmedia 3 x 1hr waiting for customer services(ha,ha) only to be cut off after 58min hold music
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Mel Haynes (@MHaynesmakeup) reportedCan’t actually believe @virginmedia still exists . Refusing a data request ! Illegal in line with #GDPR Refusal to cancel contract without 30 days notice but their website says 14! Refusing to let me speak to a manager . Huffing and hanging up on me ! Not doing anything agreed!