Virgin Media Outage Report in Shepperton, Surrey, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Wandsworth, Hammersmith, Slough, Ashtead, Wembley, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, and Southall.

City	Problem Type	Report Time
Wandsworth	Internet	4 hours ago
Hammersmith	Internet	11 hours ago
Hammersmith	Total Blackout	1 day ago
Hammersmith	Internet	2 days ago
Slough	Internet	2 days ago
Ashtead	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Ricardo Motti (@RMotti) reported 48 seconds ago from Richmond, England

  @virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄

• 
  Ronnie De Guzman (@RonnieD88779995) reported 1 minute ago from Hounslow, England

  I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog

• 
  Kim Tasso (@RedStarKim) reported 7 minutes ago from Richmond, England

  @virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 9 minutes ago from Paddington, England

  Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

• 
  Steven Wilson (@swilsonnews) reported 9 minutes ago from Wandsworth, England

  @virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.

• 
  Mustakim. (@Mustxkim) reported 17 minutes ago from Brentford, England

  @virginmedia yall *** man. Been down for 8 hours now. Trash *** internet

• 
  tim barker (@tjbarker72) reported 18 minutes ago from Richmond, England

  @virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!

• 
  Daniel Saunders (@danjsaunders) reported 23 minutes ago from Cobham, England

  @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

• 
  tim barker (@tjbarker72) reported 25 minutes ago from Richmond, England

  @virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round

• 
  Adam Dolphin (@itsmeinleek) reported 30 minutes ago from Redhill, England

  @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

• 
  Tel (@2pintsuk) reported 33 minutes ago from Redhill, England

  @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

• 
  Steven Wilson (@swilsonnews) reported 33 minutes ago from Wandsworth, England

  Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?

• 
  Johnnyplanted (@Johnnyplanted) reported 34 minutes ago from Hillingdon, England

  @virginmedia Hi @virginmedia unfortunately this text link doesn't work. Have given up trying to get through by phone. My DD has been cancelled, so please get in touch to resolve.

• 
  Hardik Shah (@HardikVishna) reported 35 minutes ago from Richmond, England

  @virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?

• 
  Christian Hose (@CPH83) reported 36 minutes ago from Wandsworth, England

  @virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?

• 
  tim barker (@tjbarker72) reported 45 minutes ago from Richmond, England

  @virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help

• 
  Richard Knott (@reknott) reported 51 minutes ago from Burnham, England

  Just been cut off after being on hold for half an hour to @virginmedia to chase my complaint that they haven’t responded to. Poor broadband speeds, poor connectivity and poor customer service. Shocking

• 
  tim barker (@tjbarker72) reported 52 minutes ago from Richmond, England

  @virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating

• 
  narly (@narly) reported 55 minutes ago from Merton, England

  Statutory weekly **** connection from @virginmedia

• 
  Criney The Duchess of Brixton🧚🏾‍♀️ (@CrineyInsalata) reported 60 minutes ago from Hounslow, England

  I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bermondsey boy (@bermondseyboy99) reported 6 minutes ago

  Just spent over 45 minutes waiting for Virgin Media. Terrible customer service and someone in the Philippines expects me to tell them my password!!!

• 
  DA (@Daddomas) reported 7 minutes ago

  @virginmedia Top service guys - no response to my request to cancel using the webform and after trying to call twice, I've just had my call cancelled after 5-10 mins. Can I request a callback or something?

• 
  Ashley A (@aakeroyd) reported 13 minutes ago

  @virginmedia @virginmedia nobody ever got back to me on your text chat service. It’s sausage response in 4 hours, it’s now been 2 days. I have been trying to sort this out since March. Just not good enough

• 
  Tillymint67 (@evon67) reported 14 minutes ago

  What is the matter with @virginmedia WiFi. I have un plugged plugged back in and still no signal please get it sorted

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 19 minutes ago

  @virginmedia When is the internet issues in SE3 going to be resolved?

• 
  Xandru (@XandruADC) reported 22 minutes ago

  A little bit yikes that my internet is @virginmedia and you never know when you get a random DC(which is pretty often) that will **** up your whole game and stream :)

• 
  Joannne (@Joannnnnneee) reported 23 minutes ago

  @virginmedia Right so still got the same isssue now it’s claiming there isn’t a issue in the area ???? Sort this out this is a joke!

• 
  matt (@mattyboi1991) reported 23 minutes ago

  @virginmedia Gone more than 2 weeks still no tv box. Time to leave. Not paying for this crap

• 
  Ged Swinton (@gedswinton) reported 25 minutes ago

  @virginmedia 3 x 1hr waiting for customer services(ha,ha) only to be cut off after 58min hold music

• 
  Mel Haynes (@MHaynesmakeup) reported 29 minutes ago

  Can’t actually believe @virginmedia still exists . Refusing a data request ! Illegal in line with #GDPR Refusal to cancel contract without 30 days notice but their website says 14! Refusing to let me speak to a manager . Huffing and hanging up on me ! Not doing anything agreed!