Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Leatherhead, Paddington, Wembley, Fulham, Merton, Redhill, Ashtead, Wandsworth, Kingston upon Thames, Hayes, Hounslow, Ealing and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Leatherhead |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Mustakim.
(@Mustxkim) reported
from
Brentford, England
@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
@virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?
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🎤Toby Gilles🎤
(@tobygilles) reported
from
Paddington, England
Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?
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Richard Knott
(@reknott) reported
from
Burnham, England
Just been cut off after being on hold for half an hour to @virginmedia to chase my complaint that they haven’t responded to. Poor broadband speeds, poor connectivity and poor customer service. Shocking
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Johnnyplanted
(@Johnnyplanted) reported
from
Hillingdon, England
@virginmedia Hi @virginmedia unfortunately this text link doesn't work. Have given up trying to get through by phone. My DD has been cancelled, so please get in touch to resolve.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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narly
(@narly) reported
from
Merton, England
Statutory weekly **** connection from @virginmedia
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tracey Lake Rees
(@traceylakerees) reported
@virginmedia well I’ve tried getting through on and off for hours now and can NEVER get anyone to speak to? Just trying to signup for broadband to a new property??
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Bus Tales NE. ♂️
(@BusTalesNE) reported
Anyone else having problems with Virgin media in the Tyne and Wear area?
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Zorro
(@ZorroEU) reported
@virginmedia tell me why when its **** weather my internet is absolute **** mate
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JoCamp
(@JoanC108) reported
@virginmedia is there a way to log a call about WiFi issue please ? I have tried ringing and the automated msg says some of your call centres are closed and waiting times are over an hour.
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Sinéad🖤🏳️🌈
(@S_Kearney16) reported
@virginmedia Yes same issue, says there are no issues when there clearly are.
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david smith
(@smittyshooter) reported
@virginmedia It’s not the automatic message that’s the final straw ,it your retention people keep ringing even after you’ve given them notice of your termination of contract ,**** service and you take the piss ,after the 4 phone call you dumb ***** should get the hint
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Matt Jones
(@matthewwjones) reported
@virginmedia Fault in the whole area apparently - estimated fix by Monday.
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kerry
(@kerryc80) reported
@virginmedia Yes -the signal is always intermittent as per complaints over last year but it’s has been overtaken by a larger fault. You checked our next door neighbours connection 3x and now he can leave as you weren’t performing as per contract. We are the same - what can I do to leave?
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Julie Keenan
(@julieannkeenan) reported
@virginmedia you can respond to a celebrity regarding a contact issue so why haven’t you responded to me about the same issue
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Daniel Copley
(@DanCopley) reported
@virginmedia how long does it take the fix our internet?!? It was due to be fixed yesterday at 3pm and now it's 7pm today! What happened? postcode SW9 OLS 😡