Virgin Media Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Merton, Slough, Hounslow, Greenford, Hampstead, Wembley, Paddington, Ashford, West Byfleet, Uxbridge, Feltham, Hayes and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Merton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Luiz Otavio
(@llima3000) reported
from
Merton, England
@dodofrost @virginmedia No, it’s already showing 9 AM 23rd Dec... it’s a complete disrespect with the customer! If they had a fibre cable broken is not my fault, they should have a quick response for this kind of fault, a workaround, but no, they just keep pushing the date forward without any notice...
-
Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
@virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.
-
Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
Appalled by lack of response from @VirginMediaCorp @virginmedia to me, colleagues & most importantly thousands of customers struggling without broadband, phone or TV for at least 2 days. Lack of info and misleading fix times unacceptable. An urgent case for @Ofcom to investigate
-
Billy Martin
(@thistle5460) reported
from
Richmond, England
I swear if @virginmedia don’t get this issue resolved I’m going down the pub
-
Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
So 4th different #virginmedia estimate time and date for returning service passes and surprise surprise they just extend the estimate again. They are making it up. Went from 5pm today to 9am Monday this time
-
Egemen Onen
(@egemenonen) reported
from
Richmond, England
@virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.
-
Kimberli Anghell
(@AnghellKim) reported
from
Kingston upon Thames, England
Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
-
Peter Wilkins
(@Peter_Wilkins78) reported
from
Merton, England
@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
-
Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@virginmedia @Baxter53Katy @virginmedia if anyone estimated something was only a couple of hours, and it turned into 5 days (5 days compared to 3 hours is 6000% difference) there is something majorly wrong with the estimates. Especially if the pictures of the issue are anything to go by.
-
Thomas Moore 🏳️🌈
(@Theoryjoy) reported
from
Kingston upon Thames, England
We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom
-
Luiz Otavio
(@llima3000) reported
from
Merton, England
I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
-
Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.
-
Tom Chant
(@Tomch1966) reported
from
Richmond, England
I thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.
-
Chris
(@HWick_Bluenose) reported
from
Wandsworth, England
@Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋
-
Ayca Oncu
(@ayca_oncu) reported
from
Kingston upon Thames, England
@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
-
Alex Marriott
(@Leximar2009) reported
from
Kingston upon Thames, England
engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia
-
Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia your site states the issue will be fixed by 1600hrs today Friday and they laughed apparently it will take them days to install new cables and make the intricate connections to each fibre optic strand. They said they were likely to have it all working again on Monday
-
StreetCube
(@StreetCube) reported
from
Kingston upon Thames, England
@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
-
Jason Ford
(@jasonford1988) reported
from
Kingston upon Thames, England
@Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.
-
ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Chlo💃🏻
(@yoiamchlo) reported
@virginmedia tried many times now to tell you I’m moving house and want to take my internet with me but no luck!! At this rate I’ll cancel and go else where
-
K Thomsett
(@kthompsett) reported
@BBCWatchdog Please can you look into @virginmedia ,trust pilot will give you an idea of the service their customers are putting up with.We can’t get any help from anywhere
-
mike usher
(@mikey_republic) reported
@virginmedia No internet no TV. Call centre closed says use website website says phone call centre. Did it take a lot of hars work hard to be this ****?
-
Abby Speller 🇬🇧🇪🇺
(@AVMSpeller) reported
@virginmedia @virginmedia I called 4 times and was told different things every time (virgin can't do anything for 48 hrs, it was not a problem an engineer could fix) never got a promised call back. I am now waiting a long time on an engineer and am unable to work.
-
The Reluctant Inquisitor
(@TheReluctantIn1) reported
@virginmedia why is your WiFi box just so bad! I have 350mbps but if I walk out of my front room I loose my WiFi #badbroadband #WiFi
-
P R I N C E
(@Prince_Smith_) reported
@virginmedia So during this global pandemic, with people losing their jobs, personally I've only worked 3 of the last 12 months and you thought it was a good idea to increase the already expensive broadband by £3 mid Contract?? Btw service has been crap!! #willbecancelling #poor
-
Muriel Donaldson
(@murieldon) reported
Totally p...d. Off with @virginmedia today. phoned them twice today.🤬 Twice got through to someone who couldn’t help and put me through to another dept. Agreed to look at any deal..on hold....then they cleared. Total time on phone 3hr30min. Disgusting service. No outcome😡
-
Sole.Surfer
(@W45EMS) reported
@kthompsett @virginmedia Same. Never too late to cancel, and from the looks of it won't need to pay any fees. Utter trash company.
-
Reece.
(@RMorgasm) reported
@virginmedia Happy to send me an updated tariff increasing the bill by £3 a month but don’t even deliver the service I pay for. It’s meant to be super fast fibre, when it works I’m getting at best 17.02Mbs download speed. #TimeToChange
-
Prozi Meo
(@MeoProzi) reported
@virginmedia Do you know I finally found who to write to so as to cancel my virgin media. Now they are treating my cancellation as if I have only made a compliant? In other words they intend to drag out the cost. Who would waste time phoning the yesterday ppl who have no email?