Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 11/27/2025 14:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Woking, Southall, Redhill, Guildford, Epsom, Wandsworth, Feltham, Paddington, Barnes, Hampstead, Ealing, Wembley and Hounslow.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon TV
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon TV

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • povey_zach Zachy P (@povey_zach) reported from Richmond, England

    Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.

  • DavidClark38 David Clark (@DavidClark38) reported from Richmond, England

    @virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!

  • krishkataria Krish K Bikini (@krishkataria) reported from Wandsworth, England

    @virginmedia Hi. You have disconnected my internet for no reason. I have tried to call, text message, fault finding etc. There is no response, only a phone line that hangs up. Please help me get my internet back so I can work!

  • Ronyaujla Rony Aujla (@Ronyaujla) reported from West Molesey, England

    @virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!

  • FlitestarT flitestar-travel (@FlitestarT) reported from Hounslow, England

    @virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k

  • IamBenEvans Ben Evans (@IamBenEvans) reported from Windsor, England

    Don’t buy broadband from @virginmedia 2 years of poor service, topped off with them messing around a name change to extending the contract!

  • HeartSure heartsure (@HeartSure) reported from Kingston upon Thames, England

    @vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats

  • krishkataria Krish K Bikini (@krishkataria) reported from Wandsworth, England

    @virginmedia I have called, used the text messaage service, tried your forum and tried sending you messages here but NO RESPONSE. You have disconnected my internet for NO REASON! Please advise!!!

  • KateProudman Kat P (@KateProudman) reported from Richmond, England

    @PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!

  • NeilMilliken Neil Milliken (@NeilMilliken) reported from Cobham, England

    Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.

  • NancyLangani ɴᴀɴᴄʏ🇦🇫☬ (@NancyLangani) reported from Hounslow, England

    Feel sorry for those with virgin media. They’re ripping u off with shitty signal

  • NeilMilliken Neil Milliken (@NeilMilliken) reported from Cobham, England

    @MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.

  • daguvernor tommy harper (@daguvernor) reported from Wandsworth, England

    @virginmedia once again trying to contact virgin media is a no go a proper waste of time contract has run out trying to cancel they have put the money up to £60 a month for basically 2 freeview boxes I have cancelled my direct debit which is due on the 7 april what a scam😡

  • June299858 June (@June299858) reported from London, England

    @virginmedia Hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are not immediate, allowing you to get on with your day. *17 hours and still waiting*

  • 6ft1tonsoffun Please Social Distance (@6ft1tonsoffun) reported from Burnham, England

    @virginmedia please help. Internet gone down. Totally kaput. Bad enough with two of us trying to work from home. More worried about kids whining if not fixed. Please help

  • markjamesbell Mark Bell (@markjamesbell) reported from Tattenham Corner, England

    @virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!

  • BarnicoatAlex alex barnicoat (@BarnicoatAlex) reported from Chertsey, England

    @virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.

  • SianPrime Sian Prime (@SianPrime) reported from Guildford, England

    @virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.

  • Chihao Steve Tran (@Chihao) reported from Hammersmith, England

    Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

  • MariaAnnMole1 Maria Ann Mole (@MariaAnnMole1) reported from Kingston upon Thames, England

    @virginmedia you tube is not loading. Seems like a lot of people are having this problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LOZZAPAIGE1 LOZZA💗 (@LOZZAPAIGE1) reported

    surprise surprise @virginmedia isn’t working again🎉 time for my iphone hotspot that doesn’t work either. thanks for much for taking my money each month for an internet service that does not work

  • JoshHirst Joshua Hirst (@JoshHirst) reported

    @virginmedia broadband down for a third day! What a joke of a company. They know they're coming back each day to sit in the cabinets, but keep it all quiet. They make it works for a few hours a day, so they don't have to pay any compensation! I need it for work!!! Useless.

  • lynyat Liv222 (@lynyat) reported

    @virginmedia 3 tweets later and no response, i will happily give you my details on here... Cancel me, i am not tied into anything

  • AnnabelRobo Annabel (@AnnabelRobo) reported

    @virginmedia Yes I have and there are no known issues , this is ridiculous now , into the second day - having to use all my own data - it needs to be sorted , paying for a service that were not even receiving

  • Stephendave09 Richard (@Stephendave09) reported

    @lauren__house @virginmedia Contact hackcreed_01 on Instagram or +1 571 445 4036 on WhatsApp for help, support and recovery. He is fast and trustworthy.

  • palf29 Richard Palframan (@palf29) reported

    @virginmedia So your answer to my issue is to do the same thing again and speak to someone who doesn’t even work for virgin ands only action is to turn things off and back on and hope things get better!!! Absolutely shocking!!! Have you ever phoned that number and experienced the pain?

  • ricorichards87 Rico Richards (@ricorichards87) reported

    @virginmedia @PallawelaJanani "we truely value our loyal customers" Haha, no you don't, iv been with you for over 7 years and im paying more money for a worse service than before lol, you're full of ****

  • keeastham96 Karen Eastham (@keeastham96) reported

    @virginmedia tired of the inadequate service from my fttp 200mps broadband I will to tweet everyday I need to ring up because there is a fault and you have to "send a signal to get things started" Day 1 of 1 ....there is a fault.🙄 #nosurprisetherethen

  • RowanEOF Rowan (@RowanEOF) reported

    @virginmedia I don't need help, you do. Stop overcharging customers.

  • sweena Sweena (@sweena) reported

    Loads more done today, but disappointing service from a couple of big companies (@virginmedia and @Sofology) has left me feeling down. Neither of them care about taking your money and just leaving you in the lurch despite saying they will deliver. 😞