Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Hammersmith, Hayes, Southall, Paddington, Walton-on-Thames, Wembley, Epsom, Brentford, Kingston upon Thames, Hampstead, Woking, Weybridge and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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andy
(@andy00169146) reported
from
Spelthorne District, England
@virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Hillingdon, England
@virginmedia The WIFI and signal has been down in my area for over 4 days ... YET you have the audacity to send me a letter claiming you will be increasing my monthly bill? Who is running your company and are you having laugh?
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Linda Wroth ✯
(@sparklepixxie) reported
from
Egham, England
@virginmedia @virginhelp After waiting an hour & half on the phone!! Not even bothering to help us! .. You put us on hold 3 times then! Then you hang up!!! 🤬😤😡 ... Its disgusting! Loyalty means NOTHING!! #cancelling #BYE 👋🏻
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Paul
(@paulpavli) reported
from
Slough, England
@virginmedia Been trying to speak to someone the last two day. Was told yesterday (when I did get through) that broadband was ok ( clearly it wasn’t) and that someone would escalate and call back today... No call today and broadband slow and intermittent again, has been for 4 weeks now, help!
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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nicole mcpolin
(@nicmac_design) reported
from
Hillingdon, England
@virginmedia can you let me know what’s happening with my internet? Down for hours & the service status online reckons it’s perfect - bored of this constant issue 💤💤
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@NIAbbot Virgin Media has been down for me since Wednesday morning...
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gaz Jones
(@hunshead) reported
@virginmedia good evening is there a broadband issue po13 area, been playing up all evening. Rebooted loads, speed test is latest 15.45mbps, now won't connect at all. Tried calling but call centre is shut due to covid ??????
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ChrisOHealthShow
(@ChrisOHealthSh1) reported
@virginmedia #StayConnected mmm considering that day after day for months my WiFi and internet seem to be beyond poor. It’s a miracle I haven’t switched suppliers. Poor customer service and poor service.
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Shane10th7
(@shane10th7) reported
@virginmedia My intetnet is down yet our bill is not due until the 13th of December?
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pat deegan
(@patdeegan1965) reported
@VirginMediaNews @gavreilly @MichealMartinTD Called virgin media today waited 26 minutes and still no answer, was told Eir was a bad service. Maybe I got it wrong.
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Ruwl
(@rupertsfilms) reported
very poor form from @virginmedia. Sneakily and stealthily raise your plan/billing and then impossible to get through to on the phone . Oh but you can change your package online apparently ? No no, you can only UPGRADE it. Of course. nice.
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Duncan Stonehouse
(@theboystoney) reported
It’s gone 10.30 at night, nobody else is on our WiFi yet we can’t use now tv, Netflix or bloody anything thanks to our super speedy virgin media, I’ve rebooted everything, not working as per usual, I’m just so bored of how **** the service is! @virginmedia
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Tom Cowley
(@tomlukecowley) reported
Our #virginmedia in the NW6 area has been intermittent for over 2 months now. I've spent several hours on the phone. Website says no issues, but they eventually admit there's a problem that will take 2 months to fix. Why does your website say there are no issues? #ntHell
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CMB
(@Chxntib) reported
@virginmedia is the worst internet I’ve ever had kmt definitely changing.
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James
(@cloughies) reported
@virginmedia Hi, I am an existing customer and would like to take advantage of the Black Friday offers. Can't get through on website chat.
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Joanne Scotland
(@joannescotland) reported
@virginmedia You didn’t read my original tweet as I didn’t receive a letter, my father-in-law did. My husband eventually got it sorted for him over 2 days & hours on the phone with Virgin Media staff. We will cancel our own Virgin Media account when our contract expires, not that you care.