Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hounslow, Wandsworth, Hammersmith, Slough, Southall, Richmond, Woking, Greenford, Northolt, Leatherhead, Laleham, Weybridge, Brentford, Walton-on-Thames, and Addlestone.

City	Problem Type	Report Time
Hounslow	Total Blackout	54 minutes ago
Wandsworth	Internet	4 hours ago
Hammersmith	Internet	12 hours ago
Hammersmith	Internet	14 hours ago
Slough	Wi-fi	19 hours ago
Hammersmith	Internet	21 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Ravinder Judge (@judge_ravinder) reported 2 minutes ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 3 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  mara penzo (@magma62) reported 5 minutes ago from Brentford, England

  @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

• 
  SusannJerry (@MrsJerryTweets) reported 8 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  John carroll (@Johnboy82903002) reported 8 minutes ago from Brentford, England

  @virginmedia Good morning, This is the 3rd day with no broadband. You have conflicting messages as to whether there is an issue or not, and whether it has been fixed or not. I have been unable to speak to anyone or log a call out. Can someone please help

• 
  eamorugby (@HoarseRoar) reported 8 minutes ago from Slough, England

  @virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.

• 
  Francesco Marchet (@MarchetF) reported 16 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  R. Aaron (@aaronuart) reported 17 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Andrew Wood (@andrewlwood) reported 25 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 30 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  traymca 💙 (@traymca) reported 33 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  ☆ Liezel ☆ (@liezel_t) reported 33 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  Ravinder Judge (@judge_ravinder) reported 33 minutes ago from Hounslow, England

  @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

• 
  R. Aaron (@aaronuart) reported 34 minutes ago from Merton, England

  @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

• 
  Oliver Fatyol (@IstvanOFatyol) reported 38 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

• 
  (An)TonyM 🇺🇦 (@wowbaggerish) reported 44 minutes ago from Epsom and Ewell District, England

  @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

• 
  James Brown (@JammieBun) reported 47 minutes ago from Hillingdon, England

  Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 49 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  Mark Ryan (@MarkGRyan) reported 57 minutes ago from Ealing, England

  Once again @virginmedia let us down with internet in W13 area ... not a good service at all

• 
  Ross Harvey aka The Project (@rh_theproject) reported 59 minutes ago from Hillingdon, England

  @virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dgjbear (@Dgjbear1) reported 3 minutes ago

  @virginmedia Hiya. I’ve been on hold trying to get through to your team that deals with retention for an hour. AN HOUR. And you want to increase my monthly fee by 50%? For this level of customer service?

• 
  Daz (@dazzer6666) reported 4 minutes ago

  @virginmedia 4 days and counting, no TV, phone or broadband. No chance of getting through on the phone, webchat is a useless bot. Account notification says the ‘issue has been fixed’. Absolute disgrace.

• 
  Coops (@dancooper05) reported 4 minutes ago

  @virginmedia I need to raise a complaint with a door to door seller. Please can you send a number to contact immediately

• 
  Stephen Old German - English Translator (@old_stephen) reported 5 minutes ago

  @virginmedia You don't have nearly enough proper shops, or even telephone help lines, where I can get help with your products. Now you have made it even more difficult for me to log into my account online. What is the point of being a Virgin customer?

• 
  billy winter (@billywi56359173) reported 7 minutes ago

  @virginmedia can’t say I’m surprised to see I’m not the only person struggling with your shocking service, internets been cutting out on and off for weeks and every time I’ve tried to get support online it says ‘check back in 24 hours if you’re having the same issues’ t

• 
  nurburgringuk (@nurburgringuk) reported 7 minutes ago

  @virginmedia I am a long standing customer of 20 years, can you please explain WHY new customers get significantly better deals than loyal ones? This is legalised ROBBERY and a SCAM. Quite possibly THE worst company I've EVER dealt with. Contract CANCELLED.

• 
  chantelle kinchin (@chantelle_88) reported 9 minutes ago

  @virginmedia ..you keep sending me texts about the switch to fibre network. I have not received a letter or an email and getting through to anyone at your call centre is impossible. Not good customer service.

• 
  Paul goodhall (@paulieg1066) reported 11 minutes ago

  @virginmedia got to be the world’s worst customer service been on hold for hours

• 
  David Shaw (@DavidSh77116164) reported 12 minutes ago

  Is at @virginmedia broke? My services doesnt work, Web chat doesn't work, been on hold for ages. Disgusting service.

• 
  Samina Masood (@Samina_masood3) reported 12 minutes ago

  @virginmedia Thanks for responding - sent a DM with all details about the complete loss of service complaint. It will be hugely appreciated that the issue is resolved immediately & we don’t have to further suffer by poor service your call centres are offering. Thanks