Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Barnes, Hampstead, Hammersmith, Epsom, Ealing, Wembley, Hounslow, Paddington, Slough, Walton-on-Thames, Southall, Twickenham, Kensington and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Barnes |
Wi-fi | |
| Hampstead |
TV | |
| London |
Total Blackout | |
| London |
||
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No compassion or help for customers that are struggling! Disgusting attitude!
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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Julia Valerie
(@Julia___Valerie) reported
from
Kensington, England
@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
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Tracey Brocking
(@tracey_brocking) reported
from
Wandsworth, England
@virginmedia #virginmediadown down in London SW17
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HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
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Noor
(@nooriiiy) reported
from
Paddington, England
Can @virginmedia WiFi please fix up!! Gave me a right scare
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Davey Murphy
(@daveyneilmurphy) reported
from
Wandsworth, England
@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carl Uminski
(@uminski) reported
Hello @virginmedia anyone there to help? We've had no more than 2mb upload speed on area ref 20 for a few weeks - fix was promised this morning, still no fix! Anyone there? #virginmedia
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John Pennington💙
(@diygolf) reported
@MattWellock @SkyUK @virginmedia I had the broadband 4 weeks ago & dish fitted yesterday brilliant service totally trouble free & even my wife who is not interested in tech loves it Total bonus was watching Runrig & Stevie Nicks concerts yesterday 👏👏👏👏👏
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Joanna Clifford
(@JoannaCliff80) reported
@virginmedia terrible customer service!! I agreed a contract via chat which I was then told I couldn’t have, a £50 goodwill gesture credit to be applied to my account, which never materialised and a monthly discount which they ‘forgot’ to apply. Shocking
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Rob Charteris
(@MrCharch) reported
@virginmedia why do your cold callers hang up whenever you ask them questions? They just called me to offer me faster broadband. I asked if they were sure I could be upgraded as according to your site I cannot. They hung up. 2nd time in a week now.
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Sam Cole
(@scole12) reported
@virginmedia please can somebody answer the phone, I've tired calling for the last week and absolutely nothing. Passed from one person to the next... Absolutely disgraceful service and I'll definitely not be using your service again.
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Maxine Williams
(@MaxineW89373662) reported
@virginmedia As per trail - I am unable to call as I don’t have an account to give details to Automated system. The 2 advisors via chat advised they had opened a file and that someone would call me with-in 72 hours. This is why I have resorted to Twitter. Please can you help?
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Jaclyn Kaye
(@JacToTheFuture) reported
@virginmedia I've been trying to cancel my Virgin service for weeks, but your phone lines are constantly engaged and there is no alternative available. I filed a complaint weeks ago but still haven't heard back. This feels like a trap. How can I cancel my Virgin services?
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Elkie2
(@elkievale) reported
@virginmedia I’ve done it all 50 times over. It’s a total con. Just cancelled my direct debit and I’ll expect compensation. It works in the room the router is in and that’s all. Week and a half of hell and spent hours on hold to incompetent customer service staff. Absolute joke.
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Lauren
(@LMCFD94) reported
@virginmedia quite possibly the worst customer service I have ever encountered. Your employee cancelled the live chat before I could even ask questions and now they want me to keep my browser open for 8 hours?!
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David Sinclair
(@TheSinclair5) reported
Charged £83.16 to call @virginmedia over a broadband issue. Don't ring them on 0845 4545 1111