Virgin Media Outage Report in Shepperton, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Merton, Kensington, Paddington, Sutton, Guildford, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge, Northolt, Fulham and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
||
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Veevs 🇵🇪
(@Veevs) reported
from
Richmond, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia prices continually increasing and no discount for loyal customers! I’ve been with them 20 years! Won’t remove landlines which are never used and all I get are nuisance calls!
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Dan of Rivia 🐉
(@DannMustDie) reported
from
Richmond, England
Second day in a row my internet has cut out mid stream at 9pm at night. What the **** @virginmedia ?
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Miranda López
(@MiriLopezMusic) reported
from
Wandsworth, England
@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem in the Maidenhead area?
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?
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jayesh Patel
(@jayp171) reported
from
Maidenhead, England
@virginmedia is there a problem with WiFi in the Maidenhead area?
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........
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Emma Reay
(@emmyreay) reported
from
Ealing, England
@virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia why’s you automated payment system not working!!!! 😡
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Merton, England
@virginmedia service has been out since Monday, and still no information from you as to what the problem is, nor when it will be fixed! No notification to advise of issues! To quote your #StayConnected hashtag, it’s a bit hard when you can’t connect! What’s going on?
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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Maxwell Perris
(@MaxwellPerris) reported
from
Maidenhead, England
@virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband
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Richard Gray
(@rugfoot) reported
from
Ealing, England
@virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband
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Driving For Charity UK
(@M_Macedo_) reported
from
Richmond, England
@SpursOfficial It doesn't matter where I'll be tuning in from the service disruption of @PremierSportsTV means I'll miss all the key points of the game! Thxs! @virginmedia
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Driving For Charity UK
(@M_Macedo_) reported
from
Richmond, England
@virginmedia Are you asking me a question? Surely this is something you should answer? Premier Sports coverage awful, then the feed distruption meant most of the game was missed and no highlights. I paid extra for this and you're asking me to find the fix?!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daz Beels
(@blobzombie) reported
@virginmedia your social media team is a more on the ball than the cust services. When the first person one speaks to has the capability to conclude the call to but doesnt one can only conclude it's deliberately rigged so that those wishing to cancel get bored of waiting and don't.
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Natalie Trotter
(@natsere123) reported
@virginmedia Just as crap as yesterday no services, more promises just alot of crap from those at customer services!
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Gemma Fisher
(@GemmaFisher87) reported
@virginmedia So what compensation will I get for 1- having to book time off work 2- for having no services for 3 months 3- for your poor service?
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simeon jones
(@simeonjones17) reported
@virginmedia honest question please research before you answer. Have youbturnes down your 4g on the south coast. During the day it's abysmal
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Al Simons
(@aljsimons) reported
@virginmedia All it does is tells me to change my hub from modern to wi-fi mode (which I have no intention of doing). Didn't check my TV signal as far as I can tell. Any other suggestions? My postcode starts with BS15
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Sue Percy
(@sue_percy) reported
@virginmedia Tried to upgrade today. After finding out existing customers pay £35 installation even though they just connect a new hub themselves, but a new customer doesn't pay installation even though they need cables to their house I've looked at Talk Talks prices instead.
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Gemma Fisher
(@GemmaFisher87) reported
@virginmedia I have spoken to your team, and rather unhelpfully told I can’t cancel, forwarded to an escalation team but this is all not good enough, I was told latest date 22nd august even confirmed appointment yesterday for you to cancel yet again.
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Adam
(@LFC_Adam94) reported
@virginmedia worst company ever! £104 a month to watch ******* telly! And half of the customer support is shocking!
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Matt Burton
(@mattburton72) reported
@virginmedia Phoned back. Waited in queue. Spoke to operator. Explained issue. Put me on hold to speak to someone. 5 mins later line gets cut off. I’ll have my lunch then phone again.
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NJW | Live Events Production Director
(@LiveEventPD) reported
If you are looking for a broadband, TV & phone supplier, based on the hours I’ve spent trying to cancel an account (3-hours again today) I would suggest you AVOID @virginmedia This is something very simple, yet continuing to send me to retention agents will not make me stay!!!!