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Virgin Media

Virgin Media outages and service status in Shepperton, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Shepperton, including 3 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Sep 2, 1:20 AM GMT+1.
  • 56% Internet (56%)
  • 22% Wi-fi (22%)
  • 10% Total Blackout (10%)
  • 6% TV (6%)
  • 5% E-mail (5%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

September 2: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Hounslow, Southall, Esher, Woking, Kingston upon Thames, Hayes, Tadworth, Brentford, Slough, Ascot, Wandsworth, Northolt, Twickenham, and Uxbridge.

CityProblem TypeReport Time
Hammersmith Wi-fi 7 hours ago
Hammersmith Internet 15 hours ago
Hammersmith Internet 17 hours ago
Hounslow E-mail 2 days ago
Hammersmith Wi-fi 3 days ago
Hammersmith Internet 3 days ago

Nearby cities with recent reports

Hammersmith

16 recent signals

7 hours ago
Southall

7 recent signals

3 days ago
Hounslow

4 recent signals

2 days ago
Esher

1 recent signals

3 days ago
Woking

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • Semykaya
    Sema Kaya Ocakoglu (@Semykaya) reported from Merton, England

    @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

  • UrbanEdgeCapit1
    Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England

    @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

  • wowbaggerish
    (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

  • HaiderAlRekabi
    Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported from Spelthorne District, England

    @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

  • iglu_sim
    simone clark (@iglu_sim) reported from Kingston upon Thames, England

    @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

  • DazzlingHamster
    Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

  • SustyPhilC
    Phil ******* (@SustyPhilC) reported from Merton, England

    @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

  • traymca
    traymca 💙 (@traymca) reported from Worcester Park, England

    Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

  • ntharanee
    Nada Tharanee (@ntharanee) reported from Sutton, England

    @virginmedia Bad service!

  • staffora
    Staffora (@staffora) reported from Kingston upon Thames, England

    @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

  • tobygilles
    🎤Toby Gilles🎤 (@tobygilles) reported from Hounslow, England

    Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?

  • Bhavinmaru2020
    Bhavin (@Bhavinmaru2020) reported from Hillingdon, England

    @virginmedia I am loosing signal intermittently. Not great!

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Twickenham, England

    When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

  • magma62
    mara penzo (@magma62) reported from Brentford, England

    @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

  • ExtremePCUK
    ≡xtr≡m≡pcuk 🔜 #i69 🤟 (@ExtremePCUK) reported from Hillingdon, England

    @virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!

  • educationforum
    Andy Walker (@educationforum) reported from Worcester Park, England

    @virginmedia Your customers pay enough to expect 24 hour support. Do better.

  • MarkGRyan
    Mark Ryan (@MarkGRyan) reported from Ealing, England

    Once again @virginmedia let us down with internet in W13 area ... not a good service at all

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • scouse9000
    Darren (Dazza) (@scouse9000) reported

    @CheekyVic @virginmedia Yes I would totally agree with that! I had to get in touch with one of the directors to sort my account out! She waved the massive bill if I dropped my complaint!! We had closed the account 5 months before that! Shocking customer service!!

  • JimMooreJourno
    James Moore (@JimMooreJourno) reported

    @Andycave @virginmedia Mate, we had them. They were just awful. We switched to BT. Much better. Yes Virgin Media made BT look good. Constant grief with Virgin. No problem with BT.

  • BenGoodhind
    BEN GOODHIND (@BenGoodhind) reported

    @virginmedia No virgin services in Thornbury today with phone, tv and broadband all down. 2nd time this week and been down for almost 12 hours. Please explain the issue in bs35

  • Andycave
    Andy Cave (@Andycave) reported

    @virginmedia problem still not fixed

  • ExpanseCon
    Expanse Consulting Ltd (@ExpanseCon) reported

    @MikeScheider_ Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

  • SuccessWLewis1
    Success W Lewis (@SuccessWLewis1) reported

    @virginmedia 3 months of issues have forced me into this situation. I may as well be in a zombie apocalypses.

  • LivingSage2
    LivingSage (@LivingSage2) reported

    @Dacosta150 @Jojo_agboola Bro, I’m on Youfibre too, lovely network. I dropped virgin media broadband, not because they are bad but cos of Youfibre upload speed. Their 1000mbps download is same with their 1000 upload. I’m on You2000 and it’s been lovely. @Jojo_agboola should try it

  • ASerialInvestor
    A Serial Investor🪙📈🏡 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿⚡️ (@ASerialInvestor) reported

    I’m getting starlink installed, sick of Virgin media Any followers have it and can you give me any good, bad , indifferent feedback. Not bothered about the cost….. …..if it’s good it good 🤝

  • AlisonBaines4
    Alison Baines (@AlisonBaines4) reported

    @virginmedia We reported an issue with our virgin internet being down on 20/8. Came home from a weeks holiday today still not sorted Open reach have been doing work outside our house and all your team have said they can send someone 31/8.This is not acceptableHow do we escalate?

  • Beastial_Maggot
    Robert Grace (@Beastial_Maggot) reported

    Dear @virginmedia whilst trying to sign into virgin tv go,I find myself trapped in a never ending loop off misery and frustration 😫🤬