Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 01/26/2026 12:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Leatherhead, Hampstead, Fulham, Wandsworth, Hayes, Egham, Kensington, Twickenham, Wembley, Southall, Slough, Hammersmith and Addlestone.

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City Problem Type Report Time
United KingdomPaddington Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHounslow Total Blackout
United KingdomLeatherhead Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • andysaw Andy Saw (@andysaw) reported from Kingston upon Thames, England

    @virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!

  • trsaanderson Tracey Anderson (@trsaanderson) reported from Hillingdon, England

    @virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.

  • H33ZE Richard Heasman (@H33ZE) reported from Merton, England

    @virginmedia Broadband in SM4 area has been down today since around midday and went down yesterday afternoon too. Actually saw a Virgin Media engineer on our road on a green box and he advised that it was all working again. Service status also currently advises no issue!!

  • Neilz1 🙌 N E I L 🙌 (@Neilz1) reported from Brentford, England

    @virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?

  • RickBeenham Richard Beenham (@RickBeenham) reported from Wandsworth, England

    Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!

  • moll_mccaffrey Molly-Kate McCaffrey (@moll_mccaffrey) reported from Wandsworth, England

    .@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    Less than two weeks on from having to wait a week to get my wifi back up & running, here we are again. No service (Battersea) and 4 days wait for an engineer @virginmedia I deserve to be compensated. This is ridiculous and unworkable. #virginmedia

  • Andrew_Goulding Andrew Goulding (@Andrew_Goulding) reported from Spelthorne District, England

    @virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service

  • trsaanderson Tracey Anderson (@trsaanderson) reported from Hillingdon, England

    @DarkLordCookie @virginmedia We are in the same situation, No Internet since Saturday and our estimate is also 7th September. We are UB7 9JX , near Heathrow. Looks like there are issues everywhere.

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    @1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.

  • derekxgl Derek (@derekxgl) reported from Kingston upon Thames, England

    @virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.

  • ABSiddiki Abu Siddiki (@ABSiddiki) reported from London, England

    @virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)

  • HunteLucy Lucy Hunte (@HunteLucy) reported from London, England

    @virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    @MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.

  • HunteLucy Lucy Hunte (@HunteLucy) reported from London, England

    @virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!

  • nlmo3954 nlmo3954 (@nlmo3954) reported from Slough, England

    @virginhelp @VMO2News @virginmedia Hope they will . Last time when I did complaint have exactly same issue . Hope it is the hub not the people 🙄

  • trsaanderson Tracey Anderson (@trsaanderson) reported from Hillingdon, England

    @virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kilbytown8 Dan Ward (@kilbytown8) reported

    @virginmedia hi there. I've had a new box for over a week and every time we change channel the sound is out of sync. We have to change to 102 wait for a robot sound, when that clears, turn back to the channel and its ok. Having to do this 20 times a day. Please help

  • IAMBMARTO BMarto (@IAMBMARTO) reported

    Virgin Media wow , my partner ask me advise on upgrade offers on her Internet only service she check the upgrade offers one was New monthly cost First 18 Month £34.00 And then £56.00 She then proceeds with the upgrade order ,

  • Sheedyss Steve (@Sheedyss) reported

    @LanceAntony @virginmedia Why do you have to be rewarded for being a customer after SO long. There’s plenty of competition out there if Virgin don’t look after their customers. Do your me,Virgin Media?

  • taronipops Tara (@taronipops) reported

    @virginmedia It's not just a security camera. It's a phone, a PC, and sometimes a firestick. All issues are intermittent and inconsistent; and some devices never have issues. I've had to buy wifi velop nodes to ensure a consistent wifi connection.

  • KirstenHawley1 Kirsten Hawley (@KirstenHawley1) reported

    @virginmedia No we know what the issue is, the cable outside has been cut so needs replacing but yet a technician can't be sent due to Covid but he doesn't have to enter our property. Yesterday it was fine when booking it and today we get a text saying it cancelled! So what do we do now.

  • Sheedyss Steve (@Sheedyss) reported

    @virginmedia I’m on a rolling contract and have tried twice in the last 2 years to get a better deal/ better service / better package but your prices cost me almost twice the original cost. When lockdown ends I’m re-evaluating if your service serves my needs

  • DaveSau76625425 Dave Saunders (@DaveSau76625425) reported

    @virginmedia fairly poor form how hard it is to cancel. Had 3 calls ‘dropped’ and been waiting on chat for 90mins to speak with customer relations.

  • taronipops Tara (@taronipops) reported

    @virginmedia Yes we've looked. Our previous routers have never needed mesh WiFi. I also should expect a device located next to the router to benefit from your £5 per month mesh WiFi either. The issue is with the router.

  • GiorgioAnnecch1 Giorgio Annecchini (@GiorgioAnnecch1) reported

    @virginmedia What’s the point in your account? I think I’ll just cancel everything as you clearly don’t want my custom

  • UlfetC Ülfet Ç. (@UlfetC) reported

    @virginmedia I have been suffering from the horrible internet connection for ages, what can we do dear friend?