Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/13/2026 14:55

March 13: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Merton, Kensington, Paddington, Sutton, Guildford, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge, Northolt, Fulham and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • Veevs Veevs 🇵🇪 (@Veevs) reported from Richmond, England

    @BBCWatchdog #treatloyaltylikeroyalty @virginmedia prices continually increasing and no discount for loyal customers! I’ve been with them 20 years! Won’t remove landlines which are never used and all I get are nuisance calls!

  • DannMustDie Dan of Rivia 🐉 (@DannMustDie) reported from Richmond, England

    Second day in a row my internet has cut out mid stream at 9pm at night. What the **** @virginmedia ?

  • MiriLopezMusic Miranda López (@MiriLopezMusic) reported from Wandsworth, England

    @virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)

  • saschlike Captain Morgan-Evans (@saschlike) reported from London, England

    Who needs a man when Virgin Media goes down on me everyday

  • jayp171 jayesh Patel (@jayp171) reported from Maidenhead, England

    @virginmedia is there a problem in the Maidenhead area?

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    @virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?

  • jayp171 jayesh Patel (@jayp171) reported from Maidenhead, England

    @virginmedia is there a problem with WiFi in the Maidenhead area?

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia

  • remecampos reme campos (@remecampos) reported from Kensington, England

    @virginmedia no wifi since yesterday. Again. Any ideas what the problem may be?

  • olgabudimir Olga (@olgabudimir) reported from Wandsworth, England

    @virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?

  • rorpr rachel o'reilly (@rorpr) reported from Dorking, England

    Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?

  • FrTedCrilly MarkusOreillius (@FrTedCrilly) reported from Old Windsor, England

    @virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........

  • emmyreay Emma Reay (@emmyreay) reported from Ealing, England

    @virginmedia Have technical issues with my TV service (for 3 days) which cannot be fixed by going through help online, I can’t get through on the phone as it says your call centres are closed and texts me a link to your help page, how can I get this sorted please?

  • margarethines1 mags (@margarethines1) reported from Kensington, England

    @virginmedia why’s you automated payment system not working!!!! 😡

  • antonypatrickuk Antony Patrick Assoc (@antonypatrickuk) reported from Merton, England

    @virginmedia service has been out since Monday, and still no information from you as to what the problem is, nor when it will be fixed! No notification to advise of issues! To quote your #StayConnected hashtag, it’s a bit hard when you can’t connect! What’s going on?

  • MrBriggsie James 'Jimmy' Briggs (@MrBriggsie) reported from London, England

    @BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!

  • MaxwellPerris Maxwell Perris (@MaxwellPerris) reported from Maidenhead, England

    @virginmedia That you don't have enough staff to meet customer demand, apparently you don't have a complaints team and a £20 credit should solve all our problems. We never had this issue when we were with @SkyBroadband

  • rugfoot Richard Gray (@rugfoot) reported from Ealing, England

    @virginmedia broadband in w139LS seems to be down. Known issues? Reconnection eta? Virgin broadband

  • M_Macedo_ Driving For Charity UK (@M_Macedo_) reported from Richmond, England

    @SpursOfficial It doesn't matter where I'll be tuning in from the service disruption of @PremierSportsTV means I'll miss all the key points of the game! Thxs! @virginmedia

  • M_Macedo_ Driving For Charity UK (@M_Macedo_) reported from Richmond, England

    @virginmedia Are you asking me a question? Surely this is something you should answer? Premier Sports coverage awful, then the feed distruption meant most of the game was missed and no highlights. I paid extra for this and you're asking me to find the fix?!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • blobzombie Daz Beels (@blobzombie) reported

    @virginmedia your social media team is a more on the ball than the cust services. When the first person one speaks to has the capability to conclude the call to but doesnt one can only conclude it's deliberately rigged so that those wishing to cancel get bored of waiting and don't.

  • natsere123 Natalie Trotter (@natsere123) reported

    @virginmedia Just as crap as yesterday no services, more promises just alot of crap from those at customer services!

  • GemmaFisher87 Gemma Fisher (@GemmaFisher87) reported

    @virginmedia So what compensation will I get for 1- having to book time off work 2- for having no services for 3 months 3- for your poor service?

  • simeonjones17 simeon jones (@simeonjones17) reported

    @virginmedia honest question please research before you answer. Have youbturnes down your 4g on the south coast. During the day it's abysmal

  • aljsimons Al Simons (@aljsimons) reported

    @virginmedia All it does is tells me to change my hub from modern to wi-fi mode (which I have no intention of doing). Didn't check my TV signal as far as I can tell. Any other suggestions? My postcode starts with BS15

  • sue_percy Sue Percy (@sue_percy) reported

    @virginmedia Tried to upgrade today. After finding out existing customers pay £35 installation even though they just connect a new hub themselves, but a new customer doesn't pay installation even though they need cables to their house I've looked at Talk Talks prices instead.

  • GemmaFisher87 Gemma Fisher (@GemmaFisher87) reported

    @virginmedia I have spoken to your team, and rather unhelpfully told I can’t cancel, forwarded to an escalation team but this is all not good enough, I was told latest date 22nd august even confirmed appointment yesterday for you to cancel yet again.

  • LFC_Adam94 Adam (@LFC_Adam94) reported

    @virginmedia worst company ever! £104 a month to watch ******* telly! And half of the customer support is shocking!

  • mattburton72 Matt Burton (@mattburton72) reported

    @virginmedia Phoned back. Waited in queue. Spoke to operator. Explained issue. Put me on hold to speak to someone. 5 mins later line gets cut off. I’ll have my lunch then phone again.

  • LiveEventPD NJW | Live Events Production Director (@LiveEventPD) reported

    If you are looking for a broadband, TV & phone supplier, based on the hours I’ve spent trying to cancel an account (3-hours again today) I would suggest you AVOID @virginmedia This is something very simple, yet continuing to send me to retention agents will not make me stay!!!!