Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Southall, Fulham, Paddington, Hounslow, Leatherhead, Hampstead, Wandsworth, Hayes, Egham, Kensington, Twickenham, Wembley and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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john treacy
(@JJT35) reported
from
Wandsworth, England
@virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!
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Nirv
(@npirvine) reported
from
Kingston upon Thames, England
@virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia how long is tv and broadband going to be down today in the Kensington area?
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@Roz4luv @paulinebbennett @virginmedia Do not give in Rosie. And do not pay! You pay for a service and they are not providing it. Stick with it my dear! #virginmediadown
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Ore Meta
(@OreMeta) reported
from
Wandsworth, England
@virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia In addition, when will it be fixed for good? If you don’t want your customers up in arms, be transparent, honest and say what the problem is and relay and exact date. No canned responses!!!
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Nik Simon
(@Nik_Simon88) reported
from
Wandsworth, England
@virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?
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XAVIER FERNANDES
(@XAVIER2009KY) reported
from
Hounslow, England
@virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia once again broadband down. Working from home, when will it be up and running again?
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya
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Toby-Wan Kenobi
(@toby_goodwin97) reported
from
Kingston upon Thames, England
@virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Marsden
(@IanMarsdenGB) reported
@virginmedia Nothing happened it just doesn’t give an speed when I look on the pc it says 100mb download but the actual is about 5mb I know that the hub 3 is useless as it has no good reports over the years and with a bad internet it affects my medical equipment for treatment
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Storm Crone MA
(@LadyBrienne1) reported
@virginmedia So are you long-standing customers going to get these benefits? We pay a fortune for an average service. Where are our deals and bargains? The cost of your service is making me seriously look at your competitors
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MissGee 🏄🏾♀️🌊
(@TaraGee76) reported
@virginmedia @Ps5Instant It's the hub 3 router that's just the worst. Great when you're in the room but if you're in the room above, forget it!
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Mark Newman
(@m8rk_newman) reported
@virginmedia Awful customer service, was told by a Virgin engineer that they don’t support WiFi coverage and that I would need to spend £300+ of my own money fixing it with a mesh system. If you have other options, use them, don’t bother with this lot.
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David Bewick
(@dbftm1973) reported
@virginmedia Been with you for around 10 years now called the other day to see if I could have an upgrade box for upstairs, was told that will be £140, no customer reward for loyalty, now your advertising a massive sale, looks like sky can do my package a lot cheaper and with 2 new boxes
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Abdul Harerimana
(@AbdulHareriman1) reported
@virginmedia Do Not Join Virgin you will regret it like I did very poor quality internet and Virgin not interested in solving issues they have more customer beyond they are resources to join will make it worse .
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elaine toull
(@toull2006) reported
@virginmedia Rubbish customer service and download speed fluctuates so much it’s very unreliable. Unfortunately there’s very little alternative
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RR 🚀🚀
(@RyanReubenRegan) reported
@virginmedia any chance you can send me that email you said you would stating that I owe you nothing from when I closed my account. You're customer service advisor said it would take 4-5 hours. Its been 4 days.
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Cladding Victim
(@LostInSW19) reported
@virginmedia Avoid Virgin Media. They disconnected my friend's mobile during lockdown, knowing she was caring for sick relatives. Customer service is dire.
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Jane Molineaux Boon
(@janeMB_paints) reported
@virginmedia So are you long-standing customers going to get these benefits? We pay a fortune for an average service. Where are our deals and bargains? The cost of your service is making me seriously look at your competitors