Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Addlestone, Fulham, Hammersmith, Reigate, Leatherhead, Paddington, Wembley, Merton, Redhill, Ashtead, Wandsworth, Kingston upon Thames, Hayes and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Addlestone |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Can I please DM you on this issue?
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vishal.rehan
(@vishr83) reported
from
Wandsworth, England
@virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
Hey @virginmedia My mate has moved house and you have increased her payments but given her a lesser package and now I can’t cancel cause you won’t let her.... @SkyHelpTeam what deals can you do for my friend?
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Lino.. Oh. 💙
(@linopolis) reported
from
Brentford, England
What could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!
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Daniel Emery
(@DemeryUK) reported
from
Richmond, England
@browntoby @virginmedia My wife works at a well known provider. The biggest discounts are available from ‘retentions’ i.e tell them you want to cancel and you can sometimes get over 1/3 off your bill.
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matt 🇮🇳
(@vorny_twts) reported
from
Merton, England
This zoom call keeps crashing **** off @virginmedia
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Is that the terminology? As I said I don’t wish to discuss it on Twitter. Think a complaint is now in order and a cancellation request.
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@SkyHelpTeam She needs @virginmedia to actually cancel her account as they added a package she didn’t agree to and now they won’t allow her to cancel or change. She’s not even signed or agreed to any new payments 😩
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia I did call. One chap was very helpful and referred the poor broadband service and a faulty landline for two years to @Ofcom and the latter chap was not very helpful. Would you stay and have your monthly fee go from £28.50 to £49.50?
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Just spent an hour on the phone to yourselves, not only is the service going to be referred to @Ofcom due to frequent drops in the service + no LL, but you can’t offer me a 12mth contract insisting I have 18mth. Well, I might take up @SkyTV’s offer reluctantly. #Ealing
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James the Electrician ⚡
(@jamesifoster) reported
from
Spelthorne District, England
@virginmedia Our Internet is down TW18, Staines-upon-Thames
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia Broadband down again? SW12 #virginmedia
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Martin
(@dickerboy) reported
from
Merton, England
How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia hello, we are unhappy with our broadband. It’s bad as my husband and I are both WFH and my Teams calls are regularly interrupted. We have the highest broadband package available and pay over £100 a month so it’s clearly unacceptable. Please send an engineer ASAP!
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia LS, just tried to send a text to your CS and the number is invalid. Is this a scam? @virginmedia charging £49.50 for a worse service than ever before and no working landline.
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gulshan Boodhooa
(@GulshanBoodhooa) reported
@virginmedia last two days there has been no broadband in the n13 area. There monthly tariffs have gone up and service has gone down. Not a happy customer
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Neil
(@Dexisson) reported
@virginmedia Same as always. Wi Fi dropping out several times a day. That and you putting our price up 20 odd pound a month has convinced us to look else where for our internet. Been with you for 10 years, shame you punish people for sticking with you, I hear there's decent new customer deals
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🌈\o/🌈
(@Claire_Bear_96) reported
@virginmedia Absolute bloody disgrace leaving a pensioner in her 80's with no TV what so ever for 4 days. Disgusting. We have had to break the support bubble, putting her at risk to move her to a family members house as she can't be left sitting with nothing. You should be ashamed,
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Joanne morgan
(@BlondjJoanne) reported
@virginmedia has the phone line gone down in the L20 7DR area
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Marcho
(@Marcho451) reported
Customer care @virginmedia was terrible when i was a customer and it hasn't got any better in the 4 years since Reported that those installing broadband infrastructure have made a mess of the street, no investigation, dismissive response and no follow up Classic #Virginmedia
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Linda FRANCE
(@LynFra1946) reported
@virginmedia Got mobile on 14 Nov. 13 days from receiving SIM l made complaint as mobile disconnects on incoming/outgoing calls. Many phone calls, emails letters but no solution apart from "education given" I am 74, live alone and my phones my lifeline. Linda F. Acc.ref 3611322.
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Rob Mccallum
(@mccallum0607) reported
@virginmedia I'm sorry am i understanding this right you want me to ask random people that are your other customers on a community forum to help fix my Wi-Fi issue?
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Rob Mccallum
(@mccallum0607) reported
@virginmedia Hi I have had an issue with my router the WiFi speed is running really slow and has been for last 2 weeks but every time I call I either get an automated response which then cuts me off or I sit on hold for hours
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ruth davidson
(@ruthied76) reported
@virginmedia My parents mobile had been disconnected. Can't remember passwords so can't access account online or over the phone. No one helps when calling customer service
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Neon
(@visualsbyneon) reported
Virgin Media - Fix your **** @virginmedia @virginmedia