Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Redhill, Guildford, Epsom, Wandsworth, Feltham, Paddington, Barnes, Hampstead, Ealing, Wembley, Hounslow, Slough and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| Redhill |
Internet | |
| London |
Total Blackout | |
| Guildford |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia outage in Kensington....again.
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Tigerfeet
(@Skibird217) reported
from
Hillingdon, England
@virginmedia asking yet again for help with my sim swap?? Anyone????
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aka13
(@Aka13K) reported
from
Hillingdon, England
@virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm
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Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
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Dave Saunders
(@DavidoffDonut) reported
from
Hillingdon, England
On phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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Tim Kirkby
(@rebmit1) reported
from
Hillingdon, England
@virginmedia broadband down yet again.... Area 14
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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Alex Balfour
(@adbalfour) reported
from
Kensington, England
@virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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MinMon
(@MinMon76) reported
from
Egham, England
@virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?
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Tayla Welch
(@TaylaWelch) reported
from
Maidenhead, England
Internet is down... @virginmedia what’s going on 😓
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caz
(@moodyelf6) reported
@virginmedia If I put a customer on hold mid customer service call because it was lunchtime I'd be on a formal warning. How is it acceptable to answer a conversation then put them on hold before you've even finished security?
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Raj 🇬🇧🇪🇺💻🖥️👨🏽🎓 🔶
(@RealCainMosni) reported
@virginmedia It's simple enough - just detach my account from any e-mail filtering. I never authorised it to begin with. You just took it upon yourselves.
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jemima ruchat
(@jruchat) reported
@virginmedia Yes I've seen that it's not gonna be fix till 10am but that doesn't solve my issue that I'll now have no data left for the month now the WiFi is down
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michael ford
(@ChemistFordy) reported
@virginmedia @virginmedia the issue is yet to be resolved. Any update? Surely this should have been sorted by now?!
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Asher D➐
(@Cyrawx) reported
@virginmedia All I want is an engineer to come out and fix it I was offered monday gone and now its been changed to friday cause of error not my own its been over 500 days of dealing with issues
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Ripp_
(@Ripp_) reported
@virginmedia A complaint, about how ineffecient contacting virgin media is
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Dranalith
(@Dranalith) reported
@radiolabrat I miss the speed of Virgin Media, but can't get it in current area. I however, don't miss the price. Was paying over £60 a month for the service!
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Sheelagh Donnelly
(@SheelaghDonnel1) reported
@virginmedia Really need to speak to someone appalling service no wonder Richard Branson is trying to leave the planet
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Aiden Thomond
(@ThomondAiden) reported
@virginmedia @SheelaghDonnel1 Your complaint service does nothing. The whole country has outages and you haven't adressed it in a main thread. Your internet is terrible, some people have lost jobs due to these issues for the past 2 weeks and all you can do is say you'll offer them a month free.
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paul armstrong
(@paul1860) reported
@virginmedia Your customer service is all about others doing YOUR work for you. It’s hopeless - I am unhappy - @virginmedia constantly lie. #broadband #virginmedia #LiarsGonnaLie