Virgin Media Outage Report in Shepperton, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Hounslow, Greenford, Hammersmith, Hampstead, Wembley, Paddington, Ashford, West Byfleet, Uxbridge, Feltham, Hayes, Ealing and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@MBRL13 @virginmedia Hello you’re lucky,I have to tired to cancel with Virgin media on a Number occasions via their silly text message service.i found it strange you can’t cancelled via email only my letter or telephone call , from May to November one one picks up the phones
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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赤羽マイク
(@maiku_akahane) reported
from
Kensington, England
I feel down as my @virginmedia internet.
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@MendingTheGap @virginmedia Hello Sir , I have wasted 2 hours trying to ring them . If you wanna signed up you are speaking to a member a staff in less then a minute, try and cancel different story all together,serious go with SKY who will Assit you alot better
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@zesty_al @virginmedia You have 14 days cooling off period you can cancel,Virgin media don’t pick up their phone calls and their text services is a joke , and your can’t email them , you gotta write to them how inconvenient is that for customers 😡
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Matthew John Earley BBC (hons)
(@o0MattE0o) reported
from
Hillingdon, England
@virginmedia That doesn't work when you have to use a work proxy filter and you think it not on your network, and when going to that website on another device it's disabled, this is why I asked for it to be removed as disabled for you is not disabled.
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Graham
(@GR4_H4M) reported
from
Epsom and Ewell District, England
@radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia I can’t see anything the message saying hard drive problem is on the screen
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Still with the problem, no answer
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Jamrock Vets FC
(@jamrockfcvets) reported
from
Ealing, England
@virginmedia Why do you offer a text service ? Then respond 24 hours later or don’t respond at all.I spent in totally 2 hours on the phone trying to speak to virgin media , but if I was a new Customer you pick up the phone within 2 mins . My broadband is down again
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia Why when your team called me today regarding my decision to cancel my contract have I received an email confirming changes to my package (phone removed) and a PDF showing a contract start date of 30 Nov. The recoded call will show I’m cancelling everything and have given notice
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scott Carson
(@scottCa91224316) reported
from
Hounslow, England
@virginmedia No my experience has not improved, your automated customer advisors are totally ineffective. An email sent to customer services several weeks ago still hasn’t been dealt with, I guess i need to cancel my £1300 annual subscription and go to someone like sky
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Yes i did still the same hard drive problem
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Matthew John Earley BBC (hons)
(@o0MattE0o) reported
from
Hillingdon, England
@virginmedia Hi is there any way remove your "Advanced Network Error Search", it is stopping me access company related sites, if I want to search I would use #Bing or #Google. Look forward to having this removed not disabled from my account ASAP.
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Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all
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Nada Altobaishi
(@Nada_Altobaishi) reported
from
Ealing, England
@virginmedia I am so disappointed with the service. I moved to my house in August and joined Virgin Media because I thought they had the best service. To date we are not connected and the date we were given is 29th December!! Point to note that we have no internet in the house!
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ruthᵍᵐ
(@ruthtsanghy) reported
@virginmedia is there an email I can send my enquiry to? This is definitely one of the worst customer experience I have ever had, and I work in tech. I didn't receive any email confirmation about my contract termination after talking to an agent from Virgin Media.
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Dan
(@daniboi6) reported
@virginmedia broadband down in BT39? Connected to internet but no WiFi
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**** Paul Tierney and the PL
(@hoile_isiah) reported
@virginmedia Just down the hall
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Tim Cole
(@ColeColey78) reported
@virginmedia Again… I have called this number everyday since my total outage of services and told the same thing by your under trained staff!! This is now day 17 and nothing!! Said you will call… nothing. Said you’ll be here the next day… nothing! Worst company I have ever dealt with!
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k_valley
(@FULLERK88) reported
@DickyDodd @virginmedia I don’t know you but I feel your anger mate. Been a customer for roughly same amount of time. Just opened a letter to inform me of an £8.50 a month increase. Ridiculous. Previously had issues with pest calls from their sales staff hassling me to upgrade. Absolute scumbags
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guangmei
(@guangmei) reported
@virginmedia I don’t know what that means. If virgin media couldn’t provide me with broadband at my new address then they should have told me instead of wasting my time. My parents rely on emergency services via broadband.
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Eko
(@MREKO_) reported
What has happened to @virginmedia cant even watch a programme on catchup or netflix through tivo without it cutting off every 3 minutes? Asked for an engineer to be sent out, they cancelled twice, was told to plug tivo into my router, once they send me a network cable, never did
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Ann Kavanagh
(@annkavanagh09) reported
@virginmedia live in CT20 3BY and service went down for a while today but since coming back can't delete recordings and can't watch recordings that recorded this evening, help please?
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twokayterry
(@twokayterry) reported
@virginmedia is this a joke internet is down in the area again, still haven’t been reimbursed for the first time round! I can’t work with the service like this and you won’t give me a time frame!!!!!
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Thomas
(@PhilLahmuller) reported
@virginmedia boardband problem since this morning and it is completely off now in East Oxford. Why does it need such a long time to fixed that?