Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Wembley, Slough, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, Guildford, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 1 hour ago |
|
Hammersmith
|
Internet | 9 hours ago |
|
Wembley
|
Internet | 14 hours ago |
|
Slough
|
Internet | 17 hours ago |
|
Slough
|
Internet | 1 day ago |
|
Tadworth
|
Wi-fi | 1 day ago |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Edward Baran (@edward_baran) reported from Kensington, England@drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia
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Greyman (Gary A) (@GaryAblett3) reported from Kingston upon Thames, England@virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.
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Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England@edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson
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Rugged Land Specialist: Arthur Tolmie (@CaptnBeard) reported from Windsor, EnglandAbysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.
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Benjamin Owens (@OwensBenjamin) reported from Hammersmith, England@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!
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Edward Baran (@edward_baran) reported from Kensington, England@Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom
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Ian Douglas (@IanDouglas) reported from Kensington, England@virginmedia We’ve had no broadband for more than a week, there won’t be any for at least another week. The whole street is down, the whole street is looking at leaving.
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Edward Baran (@edward_baran) reported from Kensington, England@reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself
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Rob Allan (@roballan07) reported from Maidenhead, England@virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.
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Edward Baran (@edward_baran) reported from Kensington, England@Lashtbytashanna @virginmedia Agree . Same happened to me . A disgrace . Never experience such bad rude customer service in my life
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Edward Baran (@edward_baran) reported from Kensington, England@daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service
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Ian Douglas (@IanDouglas) reported from Kensington, England@mediaczar @virginmedia None of the reviews include reliability, because that’s the most difficult thing to measure from outside and no one releases their figures. It’s the worst thing that’s ever happened in the world. Ever.
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !
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Debi Brown (@debi_feltimo) reported from Maidenhead, England@virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall
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Ian Douglas (@IanDouglas) reported from Kensington, England@virginmedia I know the status of the service.
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Emily Edwards (@EmilyEd03367074) reported from Brentford, England30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service
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Edward Baran (@edward_baran) reported from Kensington, England@orientalsue @virginmedia This is a scam . Scammers and fraudsters are targeting (by dm) the literally tens of thousands of people who complain re #virginmedia’s appalling service and unreliable broadband / tv on here each hour @virginmedia @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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beagz (@b3agz) reported@virginmedia I've complained about the lack of service and received an apology. Are you now saying I need to complain about the lack of compensation? More importantly, will any of this lead to my Internet not dropping out for a whole day at least once a week?
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Noy Hilda (@NoyHilda) reported@virginmedia @Saleheen_c Exactly! And even leaving @virginmedia is impossible! I cannot believe that I tried calling, FB, TW and yet no one would contact me and try to solve the problem! They think we have the time to wait on the line every day for nothing. Shameful.
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❤️💛Mrs Jade Newlands🏈🏈 (@newlands_mrs) reported@virginmedia Hi there, is there a problem in the DARWEN area for 3 & 4G because Iv been out today and couldn’t send texts or WhatsApps or emails or phone calls because I had no 3 or 4 G !! What is going on?
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❤️💛Mrs Jade Newlands🏈🏈 (@newlands_mrs) reported@virginmedia No nothing comes up on my service page. It’s actually my mobile phone.
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Cazz 💙 (@w_cazz) reported@virginmedia Apple... not sure how that affects the service?
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davefarrell (@davefarrell) reported@virginmedia I’ve been in touch with your team multiple times each week, told something different each time with promises made each call then not followed through or delivered. Look at my account notes for a lesson in how NOT to manage customer relations. I’ve simply given up and need help.
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Robbie Mcminn (@McminnRobbie) reported@virginmedia Still very slow
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ADR Investors (@adrinvestors) reported@virginmedia Connection is completely down again! I have no confidence they will do anything over the phone!
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Martin (@MJMtweettweet) reported@virginmedia as a new customer I’ve been trying to set up an account for a while now and it keeps telling me the details are incorrect the details are from the bill YOU sent me is this some kind of joke?
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Marianna 🌙 (@mariannavlogsjp) reportedI have never dealt with anyone so disorganised and predatory towards their customers as @virginmedia The account holder is someone who is unwell and vulnerable. We would happily pay this bill if we knew what this was for and if their dates and information matched with ours.