Virgin Media Outage Report in Shepperton, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Wembley, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Total Blackout | 5 hours ago |
|
Hammersmith
|
Internet | 21 hours ago |
|
Slough
|
Internet | 1 day ago |
|
Ashtead
|
Internet | 1 day ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Hammersmith
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Derrick Barth (@derrickbarth) reported from Richmond, England@virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.
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#AlaGuerreCommeAlaGuerre (@YouGetItRight) reported from Hillingdon, England@virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.
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James Butcher (@JambyButch) reported from Wandsworth, England@virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!
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Rachel (@OpenMindMH) reported from Wandsworth, England@DrEMcNaught @virginmedia They have the worst customer service I have ever known
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Jonathan Hodder (@Hodds229) reported from Richmond, England@virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.
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Bhavin (@Bhavinchief) reported from Brentford, England@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.
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Richard Doré-Boize 🏴 (@Boizey) reported from Leatherhead, England@virginmedia Better but seems to a be a daily issue over the last week or so
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Dan Padgett (@danjpadgett) reported from Wandsworth, England. @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.
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Basel Mahmood (@basel_mahmood) reported from Merton, EnglandLet me guess. @virginmedia is down again.
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emma may (@BallardEmmamay) reported from Spelthorne District, EnglandHave you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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Jack Bremer ⚡️ (@jackbremer) reported from Wandsworth, England@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Bhavani Vadde (@BhavaniVadde) reported from Wandsworth, England@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia There was but apparently fixed. Not sure I believe that. It’s really slow when I test even after a reboot and webpages constantly don’t load or take a long time
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Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported from Kensington, EnglandThey cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes
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emma may (@BallardEmmamay) reported from Spelthorne District, England@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England@virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK
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BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England@virginmedia Sporadic outages and having to factory reset the hub3 when it throws a wobbler the intel chipset inside is **** your network is **** and to make it worse your customer service is **** yet you’ll never admit it you need to get a new hub4 sharpish 😡😡
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔 (@robmesure) reported from Brentford, England@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, EnglandJust tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alex. (@blokealex) reported@virginmedia Hi - I haven’t had chance to check if the Ethernet devices are affected when it happens but I will. It’s an intermittent issue... the green WiFi symbol keeps flashing on the front of the hub.
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Aral Balkan 🕷 (@aral@mastodon.ar.al) (@aral) reported@monkeydogify @lkloop @virginmedia Haha, damn, and to think tech support is what I live for :P (Seriously, though, try the DNS thing. You can just try it on your phone via the app and if it’s better you can go through the hassle of setting it up on your router once and then forget it.)
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Joshua Roberts (@DJJoshuaRoberts) reported@virginmedia The internet will come on for a few minutes then disappear for the rest of the day, it’s completely unusable for sending emails, streaming media and Zoom meetings etc. Not only am I angry that it doesn’t work (with no fix date arranged). I’m also angry you guys are charging me!
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alex. (@blokealex) reportedExcellent. The WiFi keeps dropping out on the @virginmedia hub... does rather make streaming an issue...
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Monika O’Donnell (@donnell_monika) reported@virginmedia Existing customer here. Trying to order a new contract phone. After going through all the details, there is a question if you are an existing customer...selecting yew, inputting my email address and password.... part 1
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Becks (@rgriffin_16128) reported@virginmedia I will pay the month until I spent 9 days in a queue trying to cancel but not the month after that it took you to realise I hadn’t paid. There’s no further options so you may be surprised but I am not given the complete inability of your company to answer customers.
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Jack (@JT_Thomson) reported@virginmedia bunch of clowns still no answer on anything ******* ****
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Wendy Burn CBE 🌈🌹 (@wendyburn) reported@virginmedia my internet is down. Engineer can’t come until Thursday. Any chance of an earlier appointment? I am a doctor consulting from home.
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daniel pratley (@crouchy26) reported@virginmedia No I haven’t moved, same address. I’m not happy the fact if I phone you to get this sorted it will cost me and every time I try contact you through online chat I never get connected and now they is no way to put in a compliant all I’m asking is my refund to be given
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Mairéad Rose (@MaireadRG) reported@virginmedia On the phone with the operator I was speaking with. He confirmed it was raised as a complaint. When I spoke to a different operator later that day he said he could see that a complaint had been raised.