Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/20/2026 23:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southall, Wembley, Sutton, Hounslow, Paddington, Leatherhead, Hayes, Guildford, Hampstead, Slough, Maidenhead, Woking and Richmond.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomLondon TV
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    @TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days

  • JonGardner_gb Jon Gardner (@JonGardner_gb) reported from Richmond, England

    @____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.

  • AradDeea Rus Andreea Emilia (@AradDeea) reported from Merton, England

    @virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    @singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers

  • Chilly_in_the John Steele (@Chilly_in_the) reported from Merton, England

    So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.

  • Biancaaa89 Biancaaa 💕 (@Biancaaa89) reported from Kingston upon Thames, England

    @jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god

  • Tomch1966 Tom Chant (@Tomch1966) reported from Richmond, England

    I thought the design of the internet provided redundancy but @virginmedia seem to have relied on one point for all of SW London. One broken cable kills TV, broadband and phone. Time to move provider.

  • PBCFC Paul Barnett (@PBCFC) reported from Richmond, England

    @thistle5460 @virginmedia WTF is soccer.

  • tonystwit Tony Mills (@tonystwit) reported from Kingston upon Thames, England

    @telnetport25com @EdwardJDavey @virginmedia Ed likes to campaign for populist issues with no success, so don’t hold your breath. Virgin media is his current target after failing with his SWR campaign. South of the Borough lost faith in him!

  • jasonford1988 Jason Ford (@jasonford1988) reported from Kingston upon Thames, England

    @Mumma_haley35 @virginmedia Sounds that way. Unfortunately @ThreeUK seem to be having issues in KT2 as well, so even my 4G isn’t working very well on my phone. Telco needs to move into the modern world of customer service, maybe @Ofcom need to change their regulations.

  • JonGardner_gb Jon Gardner (@JonGardner_gb) reported from Richmond, England

    @harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown

  • Pientello Christian Furr (@Pientello) reported from Richmond, England

    @smittyonline @virginmedia Virgin Media has been down in Richmond upon Thames since 9am Thursday 19th December. Over 2 days now at the busiest and most needed time of year. No Internet, phone, TV or customer service information. Shocking

  • SarahCo85095085 Sarah Cox (@SarahCo85095085) reported from Richmond, England

    I cannot believe we are still without a service @virginmedia in SW London. Please give us a sensible update - it is the least that can be expected after 3DAYS of no service. It is an utter disgrace. Already looking for a new provider #virginmediadown @Ofcom

  • PilotBoyGD Gary (@PilotBoyGD) reported from Merton, England

    @alexodam @virginmedia I'm in Raynes Park... Fix estimate now Monday morning at 9. Three days without broadband man. And I thought no nut November would be hard.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia your site states the issue will be fixed by 1600hrs today Friday and they laughed apparently it will take them days to install new cables and make the intricate connections to each fibre optic strand. They said they were likely to have it all working again on Monday

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    Appalled by lack of response from @VirginMediaCorp @virginmedia to me, colleagues & most importantly thousands of customers struggling without broadband, phone or TV for at least 2 days. Lack of info and misleading fix times unacceptable. An urgent case for @Ofcom to investigate

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    @janeillustrates @bristolboudicca @VirginMediaCorp @virginmedia @Ofcom If she receives any care support, the agency ought to be checking up on her more regularly. That doesn't help with the isolation of no TV though.

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    @hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course

  • ACLondon Anthony Cole (@ACLondon) reported from Chobham, England

    @virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond

  • thistle5460 Billy Martin (@thistle5460) reported from Richmond, England

    @jonslinn @virginmedia That’s what a decent red costs down t’pub I’ve had to purchase thirty two since Thursday to cope

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • amybuckley11 Sharon Buckley (@amybuckley11) reported

    @virginmedia very disappointed customer. Selling our house and being charged an extortionate disconnection fee. They don’t do broadband in the area we’re moving to so not an option to stay. Very unfair treatment of loyal customer of 23yrs perfect payment history

  • CaroStealsCats Caro. Pls send cats. (@CaroStealsCats) reported

    @virginmedia Website says service is fine in the area but then on a different thing it said network issues. Doing a hub reset now. Was just showing yellow horizontal light but all my devices aren’t working

  • K1NG11AN kingkhan (@K1NG11AN) reported

    @virginmedia The WiFi doesn’t work keeps on dropping signal. All rooms around the house contantly buffering when streaming moves on Netflix/Prime/You tube/My5 all the web sites on all machines in the house you get constantly buffering.

  • Bossxem_ Emily (@Bossxem_) reported

    @virginmedia Because they claim to have sorted the issue out but no one advise my father, which could of ended up losing a days money if we didn’t call up, I don’t see anyone else paying for the money we are losing out on all because someone doesn’t wish to actually do these works.

  • Abu_Ibraheem_Q Abu Ibraheem Ahmed (@Abu_Ibraheem_Q) reported

    @virginmedia why does Virgin advertise falsely on their website on joining them and enticing them with £75 on top of trade in value on old phone, then when you join them they ALL go blank and pretend like it never existed?

  • kingofchezo_WBA Andrew Grainger (@kingofchezo_WBA) reported

    @virginmedia We haven’t had a carrier number we haven’t had anything! I doubt it’s actually been ordered! Your customer service staff are a joke. This is twice now. Had no emails no confirmation nothing

  • s0x Al (@s0x) reported

    @virginmedia The payment page/link on the my.virginmedia profile page (where you view your bill etc) lead to an error message when I was trying. Managed to make a payment via the help website yesterday though.

  • GazSpeaks Gareth (@GazSpeaks) reported

    @virginmedia Yes checked it out it didn't flag any issues. I pay for gigabit internet and devices less than 1 metre away from my hub 4 receive less than half of that both wireless and wired. Packet loss was insane, couldn't use the internet.

  • Abu_Ibraheem_Q Abu Ibraheem Ahmed (@Abu_Ibraheem_Q) reported

    @virginmedia WHY OH WHY is it when I ask on your WEBSITE CHAT to get a call back from a manager, this actually NEVER HAPPENS!!??? HOW CAN YOU EXPECT customers to put uo with this?!? You want them to join by all means then abandon them?!?

  • K1NG11AN kingkhan (@K1NG11AN) reported

    @virginmedia Ok I’ll that but I’ve done rest manual before but don’t try holding it down for 1 min reset .