Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 26: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Wembley, Hounslow, Paddington, Wandsworth, Redhill, Hayes, Maidenhead, Egham, Uxbridge, Southall, Woking, Merton and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Wembley |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Londonfoodster
(@narifahad) reported
from
Ealing, England
@virginmedia what is wrong with your service in W3 . Connection keeps dropping off every 30-45 min. Can't do our work peacefully.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Jonathan Rourke (A575910)
(@JonR43) reported
from
Hounslow, England
.@virginmedia where is the London Irish game!! Should be on BT sport 2 Extra but red button not working!!
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Edward Baran
(@edward_baran) reported
from
Kensington, England
Once again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia stop letting visiting technicians tell customers they’ll rebook another visit 1st thing the following day. Just wasted half a day’s work waiting in to be told by VMCS they are coming Friday. Why not just send the customer an update via text? #VirginMedia
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Richard Endacott 🏴🇬🇧
(@enders1) reported
from
Windsor, England
@virginmedia 4 complete service failures in our area in 6 weeks, do you think this is acceptable?
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia There are your usual garbage explanations yes. Saying no fix for hours. Not good enough
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king elz 🪐
(@3lzantoinette) reported
from
Merton, England
one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭
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ross
(@wantrealtruth) reported
from
Hounslow, England
@virginmedia signed my mum up for service today. Got email but have spent 4 hours trying to get hold of you as the number you included is not manned “due to covid” the main number take ages to find online. No one answers it. Can’t email anyone. Think I want to cancel already!!
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Anthony Carlos
(@taunch) reported
from
Ealing, England
@mservicedeals The only features available with @virginmedia is a life of misery. Awful service
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia down yet again. Where's the refund for all the hours lost with no WiFi connection?
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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C🐝
(@JooniesDimple99) reported
@virginmedia I am in a work meeting and keep having my internet come and go so I keep getting disconnected. I have already been in contact before to fix this issue but this needs to be fixed or I am looking elsewhere for broadband
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Nate
(@NathanMcKay1985) reported
@virginmedia fix your phone lines it’s not acceptable to have customers waiting on hold 30+ mins to keep cutting them off and if your having issues close the phone lines rather than letting customers wait in massive queues. #poorcustomerservice
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CollegeJocks
(@CollegeJocks) reported
@virginmedia I dunno ask Huw (wells) , I’m writing to you CEO today as I can’t believe how bad the service is . To just walk of a job after having 8 technicians visit is unforgivable . I know I’m just a number to you people @LutzSchueler
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garycolclough
(@garycolclough) reported
@virginmedia spent 2 full days on hold on webchat and whatsapp to speak to someone re putting my prices up 60% form what was not competitive before, still not spoken to anyone so trying this way, 30 years as a customer and this is what you get, how do I sort/cancel?
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Spencer Denham
(@spencerdenham) reported
@virginmedia morning. I am trying to login to my account and am getting session expired after I enter my password.
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ashley sukumaran
(@ashleysiva) reported
@virginmedia i have been trying to contact you for days now sometimes im waiting too long and because i work cannot hold on but also on my days off im always being cut off after waiting for a long time!! I want to cancel!!Not happy
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G funk
(@orchard_chronic) reported
@virginmedia I've tried the txt service and its broken, just keeps asking me the same question over and over.
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Andy Murphy
(@19murphles84) reported
@virginmedia your phone line won’t connect and I’d like to cancel my contract. What do you advise I do here?
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𝓝
(@honeybunjabi) reported
i just wanna understand whether you @virginmedia know of the rage that comes with not being able to play cod cos of how laggy it gets due to **** broadband. it’s 2022, what am I paying for. this **** turning me into a karen fr.
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#freepalestine
(@fahmidahabib1) reported
@virginmedia hello I have been trying to get through all day by calling the number and contacting you via the chat, the phone line rings and then cuts off??? I am working from home and struggling as the broadband is awful. Please contact me