Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Hammersmith, Maidenhead, Hampstead, Woking, Southall, Redhill, Guildford, Epsom, Wandsworth, Feltham, Paddington, Barnes and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hounslow |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
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Umar
(@Umar_iFL) reported
from
Merton, England
Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
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David
(@davidlumley05) reported
from
Banstead, England
@virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
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Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
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PHorV™ ☃️🎄🎁🎅🛷
(@stevemassart) reported
from
Banstead, England
Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬
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Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia hi again . As promised 3days ago yesterday should receive a hub replacement, but .... Nothing arrived. Today WiFi still same problem, just have a carpenter from Hammersmith and he has same problem with Virginmedia. Why routers loosing WiFi?
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James Teodorini
(@JamesTeodorini) reported
from
Wandsworth, England
@virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sajid Varda
(@SajidVarda) reported
Special award to @virginmedia for expecting me to borrow a phone from my neighbour during lockdown or buy one to analyse a fault with my phone line. Typical scripted response from the Indian call centre and to add insult to injury they cut the call! Awful service and company.
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Darshan Patel
(@Pateld7) reported
@mzhypa @virginmedia No broadband for 3 days! No working from home. No homeschooling. No entertainment. Thanks Virgin Media for great service.
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Tim Tam 🐸
(@timtamwhambam) reported
@virginmedia Our internet drops at least once an hour for a few seconds but the duration of these drops has been increasing. On top of that the speeds we get is no where near what we are paying for. Last time we complained we were upsold a more expensive plan which is just as bad...
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Kirk Willicombe
(@KirkWillicombe) reported
. @virginmedia do you have a number to call for complaints?? Your website says so, but when I call it, there is nothing “complaints” related as an option, and I just get sent from person to person to talk to who don’t know what’s happening. Can you please help??? Appalling so far
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nikkinoonoo💙
(@nikkinoonoo6) reported
@virginmedia I can’t get through to anyone for days and days so sent a complaint I want to give 30 day notice to cancell direct debit. It’s the only thing you cannot do on your account and No live chat and hours on phone
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Hayley
(@CometDolly) reported
@virginmedia how do we contact you? I need to cancel my contract, there isn't an option to do this online and when I try to call I just get a recording of "it's not possible to connect your call". The letter you sent me doesn't even have the correct phone number on it! 😡
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Rakhesh Rao
(@rao_rakhesh) reported
@virginmedia Well business sensitivity went out a while ago, when customers suffer such a major outage. 3 days is crazy. @Ofcom what is going on why such obtuseness in explaining why Internet is down for 3 day's.
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Dave M
(@daveyboy1007) reported
@virginmedia please can you advise if your customer service number is working. Very annoyed that when trying to cancel my contract with you I was put on hold and the person never came back to me after 45 minutes and the phone cut out. Now I can’t call back.
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Jamie Brady
(@Zero_Star) reported
@virginmedia How can I actually get in touch with someone about a technical issue? Do I need to call up the cancellation line or something to actually speak with someone and then explain? I can't believe the only way to get in touch is via Twitter!
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Luke Gildea
(@lukegildea90) reported
@virginmedia I’d send an email but you have no customer inbox for me. Just forward this to whoever so there’s no surprise when my payment isn’t there. If I hear anything from you, I’ve unplugged the equipment and I’ll direct you to the phone calls, tweets, letter and texts I sent today Cheers