Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Paddington, Wembley, Slough, Uxbridge, Brentford, Redhill, Southall, Woking, Fulham, Hounslow, Ashtead, Hampstead and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
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| London |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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nicole mcpolin
(@nicmac_design) reported
from
Hillingdon, England
@virginmedia can you let me know what’s happening with my internet? Down for hours & the service status online reckons it’s perfect - bored of this constant issue 💤💤
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Amy Cronin
(@amycro95) reported
from
Wandsworth, England
@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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Paul
(@paulpavli) reported
from
Slough, England
@virginmedia Been trying to speak to someone the last two day. Was told yesterday (when I did get through) that broadband was ok ( clearly it wasn’t) and that someone would escalate and call back today... No call today and broadband slow and intermittent again, has been for 4 weeks now, help!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia 4 days??!!!! What about 2 people doing home office?! Is Virgin Media pay for it?! I understand technical issues happen, but I don’t understand incompetence to deal with problemas. Virgin Media is a expensive service and it’s unacceptable this lack of good service to its customers
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Jawwad Ahmed
(@JawwadAhmed01) reported
from
Wandsworth, England
@virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help
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Paul
(@paulpavli) reported
from
Slough, England
@virginmedia All this was done yesterday, no help. Would like to chat to someone to discuss the router. Funny thing is prices have just gone up and we have the worse coverage ever!
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kyle Arch
(@KyleGeorgeArch) reported
@virginmedia Wired and WiFi. When we have an outage there's a critical error in the modem network logs as well.
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jay180
(@jay18015) reported
@virginmedia hi just wondered if theres a fault with hotspots as been working for months i now try connect & it says certificate not verified please fix & help me so works again ive reinstalled twice still same issues it connected fine for months
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Tony Bradman
(@tbradman) reported
@virginmedia ‘Average wait times are an hour’ - and what point is there in doing that anyway? I’ve learned that @virginmedia carries on in its own sweet time and has zero interest in providing any service to its customers.
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Peter pear
(@Petesypear) reported
@virginhelp @Virgin @virginmedia You could offer me a fair price for internet only. I had a medium tv package with 2 boxes and internet. I cancelled my tv and 2 boxes but my bill only came down by £5. Go figure
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vas vangaveti
(@nivas2in) reported
@virginmedia Thanks anyway , I am wasting my time here speaking to you . Looks like you can not help me or Virgin Media Customer service. If you had not cut my phone and not answer my calls I would have cancelled the contract but bow I can’t do that because charge again
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jordan
(@wharfyoung) reported
@virginmedia I fear this may not get me anywhere as when I mentioned about making a complaint, the colleague told me to do it online as it wasn’t possible over the phone. Also need to complain about a rude “floor manager” who told me to “shut up and listen” 2 hours in to my call on Sunday.
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Beard and Brunette
(@Caroline_bowyer) reported
@virginmedia This is shocking service never been with virgin before not good so far
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Rosh
(@rawshi79) reported
@virginmedia Yes, I have done this about 10x now and the situation is the same. Abs each day I continue to pay for a service with no access. The internet is working.
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pasteljog #freemelee
(@pasteljog) reported
@virginmedia nope, looks like something is adding noise to my upload signal somewhere between my modem and the other side of your routing infrastructure. seems to clear up at around 10pm but back again as soon as I test the next day. this has been occurring since saturday 27th :|
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Becki Billing
(@Smeckibiff) reported
@virginmedia I’m not sure how a forum can help if my equipment is faulty and I do not have time to pour through thousands of entries in a forum I want to speak to someone from Virgin and get an engineer out.