Virgin Media Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Southall, Woking, Merton, Paddington, Sutton, Hounslow, Leatherhead, Hayes, Guildford, Hampstead, Slough and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.
-
Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
-
Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia
-
R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!
-
R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long
-
Muloongo Muchelemba
(@muloongo) reported
from
Kensington, England
@virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia
-
🎤Toby Gilles🎤
(@tobygilles) reported
from
Hounslow, England
Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?
-
Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.
-
Tim Hole
(@TimHole) reported
from
Kingston upon Thames, England
@virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.
-
Oliver Fatyol
(@IstvanOFatyol) reported
from
Ealing, England
@virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia
-
Tim Hole
(@TimHole) reported
from
West Molesey, England
@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
-
Oliver Fatyol
(@IstvanOFatyol) reported
from
Ealing, England
@virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update
-
(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!
-
🎤Toby Gilles🎤
(@tobygilles) reported
from
Hounslow, England
@virginmedia Will it be a quick fix?
-
Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
-
Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.
-
Haider Al-Rekabi 🏴☠️
(@HaiderAlRekabi) reported
from
Spelthorne District, England
@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
-
DianaS
(@DianaAlexS) reported
from
London, England
@virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"
-
Mike Fuller
(@ninepine) reported
from
Banstead, England
@YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.
-
Marta
(@itsmartamoya) reported
from
Merton, England
@virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
mazza
(@maztastic86) reported
. Would love to get a straight answer from someone @virginmedia. Made 8 calls so far re our new broadband contract. Each one providing conflicting info. 24hrs delay to activation on contract. Wifi on oomph not working in half of our rooms, days of lost work / income. A farce.
-
mandy priest
(@lakingsfan82) reported
@virginmedia I was never told on the phone just told the hub will come Monday & my tv package will be upgraded that was it , only noticed the date on the contract that just got emailed to me
-
Bry
(@BryonyLloyd3) reported
@virginmedia my internet is out in LN2, has been all day. The page now claims there is no known issues, but clearly there still is. Can you give me an update on a time it will be fixed
-
Anne
(@anneb245) reported
@virginmedia It's all working again, just like that, it was an issue with Virgin.
-
Sandra Coulter (she/hers)
(@SandraJCoulter) reported
@virginmedia Yes we can connect a few devices. But the issue is it’s not stable and reliable enough for our needs and we were assured it would be.
-
Free birb
(@NoxInABox_) reported
@sketchybasic2 Virgin media is the only virgin you can trust to go down on you
-
Carl Mortimer
(@Morty77) reported
@virginmedia Even your colleague on the phone suggested there was a wider problem - hence the long wait time. And then told me he thinks 10 days SLA is a good service. What do you think?
-
Kerry Stylski
(@kez_gallagher) reported
@virginmedia Can you please confirm if you are aware of the issue. Lots of people in the area are reprorting that they are being told to book engineers when the whole area is out so it is clearly a wider issue not with people’s own connections.
-
Lulu Pine
(@Lulu_Pine) reported
@virginmedia Apparently not staying back though!!! Lost it again about 20 mins ago - same as yesterday no broadband but service status page says no problems for me but an outage for my neighbours - we need stability & accurate information #noVMbroadbandagain
-
The General
(@kaejlaab) reported
@virginmedia How are you fixing an “upgrade” which is what I was told the outage was due to.