Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Redhill, Leatherhead, Hayes, Southall, Guildford, Slough, Hounslow, Merton, Greenford, Hampstead, Wembley, Paddington and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| Redhill |
Internet | |
| Leatherhead |
||
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Richard Sutton
(@RichSuttonActor) reported
from
Ealing, England
@virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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Christine
(@LiveArtLondon) reported
from
Eton Wick, England
TERRIBLE timing @virginmedia! No internet and down till tomorrow!!!?!?!?!?!
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Steve Towner
(@Steve_Towner) reported
from
Iver Heath, England
Just moved house, @virginmedia are the worst to deal with. Waste of space. Gave them plenty of notice. Supposed to connect day after moving. Failed, want another 3 weeks. Refuse to help. What am I supposed to do?
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
im missing all of this bloody game @virginmedia SW17 service is DISGUSTING
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia AGAIN, my Virgin BB and telephone are down or operating erratically in my area of London W5 1JG. I can't even phone to enquire nor register for credit due to loss of service. This is terrible.
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Oliver Pusey
(@OliverPusey) reported
from
Kingston upon Thames, England
@virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.
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Chris Green
(@chrisgreen) reported
from
Hillingdon, England
It’s now 23 days since I suffered a total loss of all @virginmedia services. Virgin Media has done NOTHING to repair it, provided ZERO proactive updates, LIED repeatedly to me about when it will fix things, I’ve spent 7hrs & 53mins on the phone chasing for information #epicfail
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Rose
(@Markrose70) reported
@virginmedia Wi fi. Ongoing issues (all logged) for years with service. Last 4 weeks or so really bad. Now I have had hardly any service for 3 days, lost work and money yet I have no chance of compensation. I am really, really angry.
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Ian Hughes
(@IanGHughes) reported
@virginmedia Something to do with if an an agent spends too much time on something they get in trouble & to close 4 accounts takes too long so it wasn’t done
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Vince Naik #FBPE
(@MaidTime) reported
@virginmedia I'm your customer. You know that when you call me, so why do you ask me security questions? Fair enough if I call, but bonkers when you call me. 1/2
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paulhooker
(@paulhooker4) reported
So it seems not only through the nw5 area that virgin media keeps going off tv and broadband when will this be fixed I think you should be taking something of our billing for lack of service
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FIZZYAN
(@FYZN_Artwork) reported
@virginmedia I then called to raise a complaint regarding this and as I was on the call waiting to get put through to the escalation team I was cut off. No attempt from your agent to call me back or any contact. Absolutely unacceptable.
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HeavyHarmonics
(@egane) reported
@virginmedia what on earth are you doing about the broadband outage in Aylesbury? Give me an honest answer.
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joeperkin
(@joeperkin1) reported
@virginmedia Apparently there’s no known issues which is weird, my friends houses near me are also with virgin and their WiFi is down too, so not too sure what’s wrong
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joeperkin
(@joeperkin1) reported
@virginmedia I’m going to restart it again and if that doesn’t fix it I’ll call that number and see if there’s an update available, Thankyou
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Jonny 🌀
(@Jonny_Neeves) reported
@virginmedia Yeah, they didn't really/couldn't really help at all. How do I log a fault? In case it lasts for a long time and I need to get compensation?
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Fiona Sullivan
(@FiFiSullivan75) reported
@virginmedia My issues and complaint is too lengthily to put on here as not enough characters! Install was due today, not happened, current provider has stopped and I work from home! Shambles start to finish, would never recommend Virgin to anyone!