Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 11/28/2025 10:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Woking, Southall, Redhill, Guildford, Epsom, Wandsworth, Feltham, Paddington, Barnes, Hampstead, Ealing, Wembley and Hounslow.

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City Problem Type Report Time
United KingdomLondon E-mail
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomHammersmith Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!

  • chrisgreen Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail

  • ART_67 Alex Taylor (@ART_67) reported from Wandsworth, England

    @virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.

  • chrisgreen Chris Green (@chrisgreen) reported from Hillingdon, England

    It’s now 23 days since I suffered a total loss of all @virginmedia services. Virgin Media has done NOTHING to repair it, provided ZERO proactive updates, LIED repeatedly to me about when it will fix things, I’ve spent 7hrs & 53mins on the phone chasing for information #epicfail

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.

  • chrisgreen Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    @virginmedia It happens so often tbh, what is the actual issue in Battersea that makes it a repetitive problem? Also why am I not able to register a loss of service on your app?

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please

  • c_vanadium0509 Claire Newton (@c_vanadium0509) reported from London, England

    @virginmedia any updates on the outage in SE London? What is the eta for resolution?

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    @virginmedia Thank you for sending the link, that did enable me to at least register the loss of service.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….

  • Mister_Luke_K Luke (@Mister_Luke_K) reported from Merton, England

    @jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers

  • Steve_Towner Steve Towner (@Steve_Towner) reported from Iver Heath, England

    Just moved house, @virginmedia are the worst to deal with. Waste of space. Gave them plenty of notice. Supposed to connect day after moving. Failed, want another 3 weeks. Refuse to help. What am I supposed to do?

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    No service during work hours? You … useless things. @virginmedia #virginmedia #useless

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cemtex1 cemtex (@cemtex1) reported

    @virginmedia such a poor service I just received after calling up to enquire about potentially retaining my services which is due to be disconnected next week. I could hardly hear your customer service rep, not suprising if they are still working from home with a crappy headset.

  • Hoebomedia Cass *** (@Hoebomedia) reported

    @virginmedia I was told on the phone I couldn't escalate to a CEO complaint as they didn't know what that was so I emailed your CEO. My complaint is open & no one is dealing with it. I have told them how I want is resolved and they won't so have just left it open and you're still billing me.

  • dharamody82 Dhara Mody (@dharamody82) reported

    @virginmedia your broadband service has been really rubbish this week, 2nd outage in 3 days. What is going on?? What am I paying £29 per month for??

  • roburdick Rob (@roburdick) reported

    @virginmedia if i text that number i get a call back? Cancel by post is just outdated and inconvenient. Can't even DM you, really bad customer service, stunning how little you care to keep existing customers.

  • simonlevans simon le vans 💙 (@simonlevans) reported

    @virginmedia My broadband is going off every few days. I want to know why. I’m not interested in the usual call centre script designed to fob off your customers. I want to know what the problem is so I can make an informed decision.

  • simonlevans simon le vans 💙 (@simonlevans) reported

    I’m fed up with being fobbed off @virginmedia I want to know if there is an ongoing problem so I can decide what to do. Now I’m on hold presumably in an attempt to make me give up. It’s not great customer service.

  • CRiMEYBear CRiMEBear (@CRiMEYBear) reported

    @virginmedia You said you would send a surveyor to register us but no one came and no, NO ONE from you team ever calls us! So now we are done! We want to cancel our service (obviously free of charge as the issue is on your end).

  • bgr1978 The Grey Man (@bgr1978) reported

    @virginmedia I am on a WhatsApp chat now with another representative who is opening a formal complaint. It seems you have mis-sold a product that your company doesn't actually provide. 😶

  • W99YNO wayne higgins (@W99YNO) reported

    @virginmedia Have a look at twitter.. it's littered with people complaining about the same thing... you have fundamental issue happening now. TAKE OWNERSHIP

  • WeeHenJenxo Jen 💕 (@WeeHenJenxo) reported

    @virginmedia is truly the single worst broadband provider. Working at home, and they decide to do works without telling us, until 6pm? Aye great idea, right in the middle of the work day. Service has been rotten for weeks and naebody answers their phones. Sound 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼