Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, West Byfleet, Greenford, Paddington, Hounslow, Uxbridge, Feltham, Hayes, Ealing, Redhill, Southall, Guildford, Ashtead and Staines.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia The website is not working, service has gone down again (4th time today)
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Camilla Audia
(@camillaudia) reported
from
Merton, England
@virginmedia Get it together, I cannot even open the website to register loss of service! Sw20/sw19 are down on and off since 5pm...
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I run the tests and everything but my internet is still down
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia I have yet to receive a reply! Can you update me on the outage in #SW20
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Harry Gillmore
(@HarryGillmore) reported
from
London, England
Bastards 😡🤬😡🤬 nothing but problems the last few months @virginmedia sort it out!!
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Hillingdon, England
Oh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.
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Paul Saunders
(@PSaundersCFC) reported
from
Epsom and Ewell District, England
@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
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Nicole 💛
(@nblackman91) reported
from
Slough, England
@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
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Emma Quick
(@EmmaAintQuick) reported
from
Wandsworth, England
@AnaBooks @virginmedia Trying to teach my adult tap class tonight was impossible, couldn’t even hotspot from my phone because I’m on Virgin Mobile and that was down too!
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
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Ricky Tanner
(@ImmortalTanz) reported
from
Epsom and Ewell District, England
@virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask
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Paul Farmer
(@PaulFar47747735) reported
from
Kingston upon Thames, England
@virginmedia Down again!!
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Russ
(@rusblake) reported
from
Hillingdon, England
With all the no’s I don’t think you need a website check to tell you there’s a problem. It’s the whole of the uk. Since lockdown started I new Virgin Media would let us down I’ve been grateful they lasted this long....
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Rabzzz
(@rabzzz_) reported
from
Merton, England
@virginmedia fix your stupid internet kmt
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marife narito
(@shiken93) reported
from
Spelthorne District, England
what’s happening to our internet Virgin media on & off service 😂
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@Bluebird_7777 @virginmedia Cancel your direct debit. And when they call you - ask them to fix your box
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Damien Gorson
(@DamienGJPG) reported
from
Wandsworth, England
@IJohnson_TNF @virginmedia @virginmedia same here fibre Internet area 21 down since 5.15pm. Keyworker attempting to work from home but virgin making it awfully difficult in the last 3 weeks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Zack Gorringe
(@GamingZackieHD) reported
@virginmedia it was down for about half an hour last night, all good now thanks
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Gareth Fisher
(@GarethFishr) reported
If anyone is having trouble and terrible customer service with @virginmedia, @bt_uk just paid my early termination charge (£260!), guaranteed speed, and whole-home coverage for the same price #Broadband #WiFi
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Hannah Rodger
(@HRwritesnews) reported
@virginmedia Today, this morning. They advised to reset the router (have done 5 times already) and to wait a further 24 hours for the fault to ‘fix itself’. It’s the same fault we’ve had since Saturday, keep getting asked to do the same thing and it doesn’t work. engineer refused.
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Ross Cronshaw
(@RossCronshaw) reported
@virginmedia It would be great to get the call back about my complaint that I was promised yesterday. My broadband's gone off more times in the last week than Harry & Megan have been on the news. Getting fed up of it now.
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Karen L
(@yecalk) reported
@virginmedia virgin took out a new contract for my dad who passed away instead of cancelling like we requested. Been spoken to awfully by the bereavement team today. Can’t even make a complaint as I have no account number! Was told in the phone no mangers call back! Disgrace!
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia No one answers unless you hold for an hour. Even then you get cut off or they can’t fix issues. I’ve tried over 100 times, I’m dreading my phone bill.
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TerraceFabulous
(@TerraceFabulous) reported
@Ielrashedy @virginmedia I don’t think they employ any real people. It’s awful.
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Mike Freedman
(@thewordthatcuts) reported
@virginmedia Your link just goes to a recap of this Twitter thread and asks me to 'sign in with Twitter' to see private messages. When I click that option, it tells me your app wants the ability to access my Twitter account. But you don't DM because of security? Gimme a break, Virgin.
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@timfprice @annembee @virginmedia I have a similar problem with TalkTalk, I have had no broadband or landlines since 17th Feb, they disconnected me because I was upgrading to their fibre to the house, except that got delayed but they still disconnected my normal service. Their web chat service is a joke
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Stacie
(@sat307) reported
@virginmedia after 3 members of staff putting the phone down on me I finally got through to someone who could help. Your mobile dept customer service is abysmal. You should be ashamed.