Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/18/2026 07:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Redhill, Southall, Paddington, Guildford, Ashtead, Staines, Wembley, Merton, Kensington, Sutton, Kingston upon Thames, Hampstead and Maidenhead.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • sturooo Stuart Ross (@sturooo) reported from Guildford, England

    @virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginmedia your engineers just left, created a problem, they weren’t even working on my property and just left. I can’t phone you because that’s not connecting? There’s no cable and no internet and I’m in the middle of my Classes and no internet!! I am not happy

  • Mike_E_Neale Mike Neale (@Mike_E_Neale) reported from Hillingdon, England

    @virginmedia Thanks for responding. My wife and I need several different proofs of address for a visa application so we really need it written down. Is there no way this can be produced?

  • AllyThornton Alison Carter (@AllyThornton) reported from Kingston upon Thames, England

    @virginmedia any idea on what is happening in the Kingston Upon Thames area or how long it’ll take to resolve? Impossible to WFH right now. Previous issues with your service makes me worried!

  • StephenBLowe Stephen Brian Lowe (@StephenBLowe) reported from Kingston upon Thames, England

    @virginmedia internet has gone incredibly slow over the past 24hrs around the Kingston area. Any reason why?

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia Today it’s back to normally, but tonight it will most likely go down again, since this has been the trend since Xmas eve

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!

  • Mike_E_Neale Mike Neale (@Mike_E_Neale) reported from Hillingdon, England

    @virginmedia I have managed to add my wife's name to our electricity & water bills without a problem & know it is possible with other companies. It must be possible - it is perhaps just the choice/policy of Virgin to not allow this. Is there an email/tel I can contact to take this further?

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔

  • brianging Brian Ging (@brianging) reported from Ealing, England

    @virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off

  • SkyFlier6981 SkyFlier6981 RGN RNT (@SkyFlier6981) reported from Brentford, England

    @virginhelp @Virgin @virginmedia The engineers were prepping to put in broadband upstairs I now have wires left hanging out the front box, no broadband I cannot get through on the phone and in my media offering an appointment on the 13th! I was in the middle of work! They need to return my service, immediately

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @virginmedia No change to devices being used, it starts to slow down from 500 to 30 between 9-11pm then nothing at all for around 30mins then back up.

  • AsadMoghal Asad Moghal (@AsadMoghal) reported from Kensington, England

    Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dinobedbob Neil Manttan (@dinobedbob) reported

    @virginmedia Interestingly it’s not letting me sign in on this forum either

  • helenwelburn Helen Welburn (@helenwelburn) reported

    @virginmedia I was offered a web chat and asked if I could have one at 9am today - unfortunately no one replied! Could I please have a web chat 4pm to resolve my issue?

  • KatherineMcKeen kat (@KatherineMcKeen) reported

    Update on my ongoing @virginmedia saga coz I know your all inthralled by it! Shock horror, never received phone call as promised! I now have another engineer coming Thursday!! Thursday ffs! No tv or internet for three weeks by then! I’m beyond fuming!

  • tavey_ Octavia (@tavey_) reported

    @virginmedia Still down… b20

  • stevenmontagu16 steven montague (@stevenmontagu16) reported

    @virginmedia I am unable to sign in as I am not the account holder it’s my uncles account and and he is away for work this week

  • MLuker85 Mark Luker (@MLuker85) reported

    @virginmedia Reset the hub EVERY time. I'm out of contract now and i can't be dealing with the problem until October.

  • becks982 John Musgrove (@becks982) reported

    @virginmedia Hi, Usually I get great 4G and excellent signal on my mobile phone but around 9am it all went completely dead, can you check, I have made 7 calls to Virgin and each one got cut off!

  • jm7graphics jm7 (@jm7graphics) reported

    @virginmedia I checked it and it says there is no issues at all, yet myself and many other people around the Uk are having constant issues with VM, specifically wifi

  • 1tappleby Thomas Appleby (@1tappleby) reported

    @virginmedia You can hang up on me, repeat the terms of the contract as much as you like. I'm not going anywhere out of principal. I might suggest it will cost Virgin a lot more than £240 in the long run, if you are not prepared to be reasonable and take the full circumstances into account.

  • SaifAla11964463 Saif Alam (@SaifAla11964463) reported

    @virginmedia by far the worst internet provider I have ever come across. Customer service is appalling and the world at mistake I ever made switching from BT. The Hub 3 that they provide is trash and has the worst possible coverage. I pay for 120mb connection and barely get 15mb.