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Virgin Media outages and service status in Shepperton, England

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Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Shepperton, including 1 direct report.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received May 16, 9:35 PM GMT+1.
  • 47% Internet (47%)
  • 27% TV (27%)
  • 12% Wi-fi (12%)
  • 8% Total Blackout (8%)
  • 6% E-mail (6%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Woking, Hounslow, Hayes, Richmond, Ashtead, Epsom, Addlestone, Ealing, Feltham, Kingston upon Thames, Walton-on-Thames, Wandsworth, Chertsey, and Leatherhead.

CityProblem TypeReport Time
Hammersmith Wi-fi 13 hours ago
Hammersmith Internet 1 day ago
Hammersmith Total Blackout 1 day ago
Hammersmith Internet 1 day ago
Hammersmith TV 2 days ago
Hammersmith TV 2 days ago

Nearby cities with recent reports

Hammersmith

28 recent signals

13 hours ago
Hounslow

9 recent signals

3 days ago
Hayes

5 recent signals

3 days ago
Ealing

5 recent signals

3 days ago
Woking

4 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

  • GeoffRogersEU
    Geoff Rogers (@GeoffRogersEU) reported from Hersham, England

    @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

  • Kwame916
    Kwame Gyamfi (@Kwame916) reported from Wandsworth, England

    Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

  • MarcoOlevano
    Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

  • MarcoOlevano
    Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

  • magma62
    mara penzo (@magma62) reported from Brentford, England

    @virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?

  • aaronuart
    R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

  • itsnotO56763609
    itsnotOK (@itsnotO56763609) reported from Spelthorne District, England

    @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

  • P4TTL
    Patrick Smith (@P4TTL) reported from Chertsey, England

    @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

  • IstvanOFatyol
    Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

  • JammieBun
    James Brown (@JammieBun) reported from Hillingdon, England

    Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Twickenham, England

    When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

  • wowbaggerish
    (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

  • Champs707007
    Stephen Champion (@Champs707007) reported from Wandsworth, England

    Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

  • Semykaya
    Sema Kaya Ocakoglu (@Semykaya) reported from Merton, England

    @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

  • aaronuart
    R. Aaron (@aaronuart) reported from Merton, England

    @virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!

  • Champs707007
    Stephen Champion (@Champs707007) reported from Wandsworth, England

    Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

  • ranaraptor
    Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GrantRfc89
    ... (@GrantRfc89) reported

    @ArmchairAdml Just give notice or switch to a different provider. I had similar with Virgin media recently and literally had to have my wife try and open a new account at the address before I got a deal comparable to the new customer one.

  • TraceyWilko
    TraceyW 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@TraceyWilko) reported

    @virginmedia Any idea when this will be fixed? Still saying 7.05pm and still down

  • HollMCR
    Hollie (@HollMCR) reported

    @virginmedia Hi I haven’t had internet or TV since Monday, Engineer came out Wednesday & said its a fault with cable outside. 2nd engineers came that afternoon to do something outside and still no internet? Can you help.

  • JPWOZNIAK
    JAN WOZNIAK (@JPWOZNIAK) reported

    @virginmedia STILL NO BBC1 FOR US, plus other issues. Very disappointing 24 hours.I think it may be a good time to check alternative providers…

  • PhilipH23624642
    Philip Howard (@PhilipH23624642) reported

    @Nasher6328 @virginmedia Thanks for the info. Unfortunately I went out as soon as the problem started , thinking that my tv was bust,I bought a new tv costing £239

  • LadyLucia05
    Lucia (@LadyLucia05) reported

    @UtilitaEnergy I'm abroad and unable to access my account via app or webpage, my family at home are unable to access it 1) He has visual impairment issues so is unable to read the meter, 2) @virginmedia is down so I do not know how much credit I have till I get home on Monday.

  • follow_the_bear
    Bear Holland (@follow_the_bear) reported

    @virginmedia @VespaPX12570 Why no compensation for loss of TV it makes up one third of monthly payment for broadband, phone and TV services. If TV goes down for a day should get 33% minimum of contract cost for the days loss of TV service. What would CISAS say? #CISAS

  • Trebor0501
    Bob (@Trebor0501) reported

    @virginmedia when are you going to fix the “watch from start” function?

  • tkly57
    Ted (@tkly57) reported

    @virginmedia This has been going on since Thursday morning! Can't get through to anyone. Yet another breakdown in service and failure to communicate from a "communications" company. 🫢Definitely time to review with whom I have my contract. 🤔

  • eelsupinsideye
    F (@eelsupinsideye) reported

    @virginmedia No TV signal for my dad's area since early yesterday, WiFi that cuts out multiple times a day in my home. Thank goodness your billing department isn't down though! Absolutely no issues taking over 100 quid from my dad's bank this morning for a service he isn't getting.