Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Uxbridge, Feltham, Hounslow, Hayes, Ealing, Redhill, Southall, Paddington, Guildford, Ashtead, Staines, Wembley and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Total Blackout | |
| Uxbridge |
Internet | |
| London |
Wi-fi | |
| Feltham |
Internet | |
| Hounslow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
@virginmedia - no internet, service page not working. Not good. Fix this please - struggling to work from home. Time to change provider I think.
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Jaimin
(@_Jaimin_) reported
from
Wandsworth, England
Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful service.Shocking speeds wireless and wired.Never used to be as bad as this. Will be asking for an early ter- mination to my contract as I am not even getting the promised minimum speed.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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black lives matter
(@luke_strollo) reported
from
Brentford, England
@virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages
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Jaimin
(@_Jaimin_) reported
from
Wandsworth, England
Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful server. Shocking speeds wireless and wired. Never used to be as bad as this. Will be asking for an early termination to my contract as I am not even getting the promised minimum speed.
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Fred D
(@CorpFred) reported
from
Kensington, England
@birh_trx @virginmedia Yes it is down
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
@virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣
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🏳️🌈 Barnaby and Chris🌍
(@AmbroseBarnaby) reported
from
Richmond, England
Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia I'm never surprised. There call centre is disgusting. So unprofessional. Cutting people off. Not carrying out simple requests, eg calling people back as promised. Lying to get you off the phone.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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Matt
(@MattX1971) reported
from
Hillingdon, England
@virginmedia - yet again no internet in the UB8 3JQ area - as this is no a common occurance please arrange some form of refund as I’m getting sick and tired of this shoddy service.
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Matt
(@MattX1971) reported
from
Hillingdon, England
@virginmedia surprise surprise no broadband yet again at UB8 3JQ - what a comple and utter joke of a service you give. Absolute ****. It’s down more than it’s up. Complete and utter rip off.
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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FireGlenGamer
(@Rocky97179068) reported
@DeanCallan @virginmedia I been getting the same problem 😢
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Bryan M Wallace
(@wallyb1) reported
@virginmedia Why do I have to call another team. If virgin are good at anything it’s the ability to pass a problem to someone else. No one ever wants to deal with a problem
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Jennifer Wilson
(@Saoirse4823) reported
@virginmedia I have been in a text queue now for 22 hours (based on opening hours). No one has been in touch. I have not had any text this morning asking if I still need help. Can I assume I am no longer in the queue?
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fiona
(@Fionaroxane) reported
@virginmedia It asked me my virgin media account number. Obviously I don't have it as Im not a customer. For information if the cabinet doesn't get fixed by the end of February Ill raise a case against you. The request dates from October!
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Elizabeth Reed
(@MissLizzieReed) reported
Daily issues with @virginmedia continue in 2021. No internet again today! Finally cancelled yesterday - despite being told the issue would be fixed at 6pm. I’ve reminded VM its a recurring message that gets re posted and updated by VM daily!
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un_snafu
(@un_snafu) reported
@virginmedia Why is it that I can get through to your sales people in minutes but need to wait for hours on end for technical help?
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Julie
(@jutaylorju) reported
@virginmedia Are you saying we need to pay an extra £8 when we asked the operator whether this new package included anytime calls (which is what we currently have) and he said yes? We would never have agreed to the package he was ‘selling’ us without this being the case
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Jonathan Lovatt-Young
(@jlovattyoung) reported
@virginmedia thanks for fixing the outage in TN8 quickly yesterday. #homeworking
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Karen Hart
(@karenjhart) reported
@virginmedia But you can never leave! @virginmedia continue to charge you even when you’ve cancelled your contract.if you try to call up they put you on hold for hours until you’re cut off
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Bryan M Wallace
(@wallyb1) reported
@virginmedia They won’t. They say they are busy and you will hear back within 4 hours and I never do. I just give up. It’s not worth the hassle. If you say will apply a credit to my account for my wifi not working for 2 weeks and don’t do it. There’s more important things in life