Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 01/23/2026 17:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Hayes, Egham, Hounslow, Kensington, Twickenham, Hampstead, Wembley, Southall, Slough, Hammersmith, Addlestone, Fulham and Reigate.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon TV
United KingdomWandsworth Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • BigadeeDave Dave (@BigadeeDave) reported from Richmond, England

    @virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!

  • JefferyOllie Ollie Jeffery (@JefferyOllie) reported from Redhill, England

    @SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You

  • AdahParris Adah Parris (she/her) (@AdahParris) reported from London, England

    @virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    @virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?

  • Courtneyxx Courtney Lynn Murray née Hauseman (@Courtneyxx) reported from Brentford, England

    @virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?

  • psjarlo _jarl_ostensen (@psjarlo) reported from Guildford, England

    @virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?

  • catskidschaos catskidschaos (@catskidschaos) reported from Richmond, England

    Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!

  • answersinreason Answers in Reason (@answersinreason) reported from Redhill, England

    @virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.

  • mikegrimmel Mike Grimmel (@mikegrimmel) reported from Hillingdon, England

    @virginmedia utterly dreadful service which has been deteriorating week on week until today I have 350Mb at the speed of dial up and a TV service that just doesn’t work. Sort it out

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    For a whole hour now to connect with @virginmedia customer services!!!!

  • CMyersPhysio Chris Myers (@CMyersPhysio) reported from Kingston upon Thames, England

    @virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them

  • DanielSSmith DanielSSmith FRSA (@DanielSSmith) reported from London, England

    @virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    So @virginmedia is down again. App says everything is fine but clearly not.

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???

  • Dusty19646 Martin COYS (@Dusty19646) reported from Hillingdon, England

    Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • fade2dust Andy Evans (@fade2dust) reported

    @virginmedia @JiffyRugby How come I have not been offered that, despite my formal complaint having been logged since November?

  • Wizzywizwiz Paul WizzA Allen (@Wizzywizwiz) reported

    @virginmedia Called today, engineers have a “ticket” raised, but it’s outside your 72hour window. CS don’t seem bothered, lack of interest. How can she cancel ?

  • ManLykePietroo p (@ManLykePietroo) reported

    @virginmedia i’ve had enough, sort your **** out the wifi is awful

  • anndrajs Andrew 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🇦🇺🏳️‍🌈 (@anndrajs) reported

    @virginmedia Yes but you’re going to charge me £250 to cancel my account because I’m outside the 14 days (signed up 29 days ago). How can you justify that when your product is not fit for purpose?

  • _hayzey_ _hayzey_ (@_hayzey_) reported

    @virginmedia must have the most unstable WiFi I have ever seen

  • kev32b Kevin Boyne (@kev32b) reported

    @virginmedia Really loss of service again got to wait a week for engineer again not good when got to work from home

  • amazingalooman potato (@amazingalooman) reported

    @virginmedia how long is the outage gonna last?

  • picklesandprof Nichola (@picklesandprof) reported

    @virginmedia your customer service is appalling. You are so antiquated and not customer centric, how do you retain your customers?

  • mcr_luna Luna ✨ ᵇˡᵐ (@mcr_luna) reported

    virgin media is so crap

  • cmarsmusic Chris Mars (@cmarsmusic) reported

    @virginmedia why do you send messages to your customers saying you have fixed an outage when clearly it is not working?