Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, London, Woking, Merton, Paddington, Wembley, Sutton, Hounslow, Leatherhead, Hayes, Guildford, Hampstead, Slough and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Internet | |
| Hammersmith |
Internet | |
| Southall |
Wi-fi | |
| Southall |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
@virginmedia - no internet, service page not working. Not good. Fix this please - struggling to work from home. Time to change provider I think.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls
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Fred D
(@CorpFred) reported
from
Kensington, England
@birh_trx @virginmedia Yes it is down
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Tom McKenzie
(@TomMcKCharity) reported
from
London, England
Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.
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Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known problems in the SE3 area.. the service status page doesn't work either
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Abhishek
(@abhishekbagga28) reported
from
Ealing, England
@virginmedia I am suffering a service outage in London , #W13 it shows somethings broken on your website when I try to check the service status. Any updates when this will be fixed
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
@virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@virginmedia all broadband services not working in SW18. Having to connect and work via my iPhone using personal hotspot. What is status with your broadband service. You sit hang your phones up so cannot call you. Not great service
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lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia @leesoo89 It’s not working.
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
So @virginmedia I can't check my broadband status on your 'Service checker' and your phone lines won't let me get through, I need this sorting out ASAP! #virginmediabroadband
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bev
(@BevZombie) reported
@virginmedia I was asking for the same package as a new customer. She said all she could do was renew at the price stated. When I told her I wanted to cancel completely I heard her laugh and I will be emailing a complaint. She backtracked and asked me to reconsider. No chance
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-!-
(@TheHoneyMunster) reported
@virginmedia I've tried it on my mobile device via app and laptop via Internet explorer both same issue.
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Starky - Ryan
(@Starky272) reported
@virginmedia On every browser i try i get this error: Oops, we've ran into a problem. Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)
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Alex Harrowell
(@yorksranter) reported
@virginmedia "we can't check for disruptions right now". The outage checker has an outage
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Matt Broughton
(@mrmjb87) reported
@virginmedia no internet or tv, area status thing acknowledged issues and had a fix estimate of 13:30 today. No change at all and the area status page is now giving me 404 or it's not loading at all (using 4g of course). Southampton area. When will this be sorted?
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SmithsFreakery (formerly MozFreakery)
(@MozFreak) reported
@virginmedia We have had to go out having pointlessly waited in for 5 hours this morning. Half a day wasted and nothing offered to us for our wasted time and still crap wifi.
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Callum
(@ldrbtd) reported
@virginmedia @RossMcCaff Having same issue on multiple laptops, phones and web browsers. Have also cleared cache etc
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Lisa
(@lisapoulton10) reported
@virginmedia I do understand but to not be able to log in to my account to even check service status is also a nightmare.
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Emo
(@mark_eames) reported
@virginmedia Technician appointment in place for September 6th which will be day 16 without service. I have made over 20 phone calls and done various trouble shooting but nothing has worked. I have finally spoken to a floor manager and even he wasn’t very helpful but at least he tried!
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LJ Claridge
(@Eldge_Claridge) reported
@virginmedia The problem is primarily WiFi. That link you sent me isn't working unfortunately, it says 404 page not found