Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hounslow, Hampstead, Greenford, Paddington, Wembley, Wandsworth, Ealing, Kensington, Northolt, West Molesey, Slough, Fulham and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southall |
Internet | |
| Hounslow |
TV | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@virginmedia why are you so ******* terrible? I just want to watch Netflix.
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service
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Tigerfeet
(@Skibird217) reported
from
Hillingdon, England
@virginmedia asking yet again for help with my sim swap?? Anyone????
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia outage in Kensington....again.
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aka13
(@Aka13K) reported
from
Hillingdon, England
@virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave
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Dave Saunders
(@DavidoffDonut) reported
from
Hillingdon, England
On phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.
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Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Tim Kirkby
(@rebmit1) reported
from
Hillingdon, England
@virginmedia broadband down yet again.... Area 14
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Alex Balfour
(@adbalfour) reported
from
Kensington, England
@virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
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G.Marshall Gleghorn
(@gary230264) reported
from
Merton, England
@virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!
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Tayla Welch
(@TaylaWelch) reported
from
Maidenhead, England
Internet is down... @virginmedia what’s going on 😓
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rae xoxo
(@Raexoxo___) reported
@virginmedia I need to DM you its about my 1st bill. When I signed up there was £150 bill credit & free setup no service fee/setup fee. I have been charged £35 for that & the £150 hasn’t been credited also haven’t received the unlimited O2 sim. I have screenshots from the order
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Coley B
(@jwec28) reported
@virginmedia Nope! Your website isn’t working cause you’re upgrading it. And even if I tried, the connection is so damn poor it fails to load. I genuinely got a 0.09mb download speed yesterday morning. This morning still at 5mb despite upgrading to 100mb
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Robbie
(@Robbie13YNWA) reported
@virginmedia Not great that really is it, third largest streaming service isn’t available.
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King of the Jiffs
(@DrDJLemon) reported
.@virginmedia can you tell me when the boardband outage in Salisbury area will br fixed?
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Jane Wells
(@lanepacer) reported
@virginmedia keeping me on hold whilst repeatedly offering me a £4 discount is not going to work. Please answer the phone, I have already told your telesales more than once that I want to cancel.
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lee steane 🏆
(@leesteane7) reported
from
Bedworth, England
@virginmedia I want to cancel my contract, is there a phone number i can call as i got cut off last night?
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Joanne
(@JoanneK39) reported
@CyberRebel4 @virginmedia It took days to access my email account. Over a week actually. I'm not sure what the issue was. Virgin Media were useless and very unhelpful.
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MazRC
(@rc_maz) reported
@virginmedia I agreed a contract in Nov, you have charged me over double each month since. Called and complained more than 10 times. No resolution. Can I please have my money back? I am so tired of dealing with your call centres who promise everything but do nothing.
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John Walker
(@zer0aster) reported
@virginmedia It says it is planned now, but I was not warned about it in the text about the outage on Friday, and the outage affects my business and my wife's business. It effectively wipes out our earnings for both days and both businesses!
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia what's going on still nothing no data no phone service nothing sort it out