Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Slough, Tadworth, Redhill, Hammersmith, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, Southall, Guildford, Hounslow, and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Slough
|
Internet | 4 hours ago |
|
Tadworth
|
Wi-fi | 14 hours ago |
|
Redhill
|
Internet | 15 hours ago |
|
Slough
|
Internet | 15 hours ago |
|
Slough
|
Internet | 15 hours ago |
|
Tadworth
|
Wi-fi | 20 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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matt coyde (@CoydeMatt) reported from Kingston upon Thames, England@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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michelle stone (@mich1749) reported from Merton, England@virginmedia No one could help me so I cancelled! I give up
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Chelsea Dog Walker (@ChelseaDogWalk) reported from Kensington, England@virginmedia not working again
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.
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Allison (@afturain) reported from Richmond, England@virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.
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Karen Reekie (@catskidschaos) reported from Richmond, England@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Chels Daft ⚽️ (@ChelsDaft) reported from Egham, England...the fact that it has taken me 30 minutes to get to this point in the first place is ridiculous. Dear @virginmedia I suggest someone from the UK who can deal with my complaint makes contact with me ASAP. Please note, over 33k followers can see this.
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Boris (@gradinho97) reported from Kingston upon Thames, EnglandWell done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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Karen Reekie (@catskidschaos) reported from Richmond, EnglandSo apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Karen Reekie (@catskidschaos) reported from Richmond, England@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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Karen Reekie (@catskidschaos) reported from Richmond, EnglandWe are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Karen Reekie (@catskidschaos) reported from Richmond, England@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Haston Oliveira (@HastonOliveira) reported from Hounslow, England@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia your TV and Internet are down and there's a glib message on 150 saying you're always "improving services". Just so you're clear being down is not an improvement and a fix time of 17:30 is taking the Mick. #W02 @downdetector
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Fraser Masefield (@fmasefield) reported from Hammersmith, England@TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣
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michelle stone (@mich1749) reported from Merton, England@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Karen Reekie (@catskidschaos) reported from Richmond, EnglandIf you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Jack (@jackwenman) reported from Ealing, England@virginmedia It’s wifi at home I never get more than 10-15mbps and in 12ft from the router with no devices in between.
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Man of Vision (@qshahawan) reported from Hillingdon, England@virginmedia very poor customer service asked to down grade service as no longer in contract after spending 30 mins. All done. Get an email nothing changed back in contract called back 40 mins on hold then agent hung up. Called back again office closed Very bad service.
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Michelle Sanders 🗺🌴 (@mxchelleex) reported from Kingston upon Thames, England@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alf Tupper (@Bash_Street_Kid) reported@virginmedia Virgin signal using Vodafone network such crap in my area now I have to take a spare PAYG EE SIM card with me, just in case. EE much more reliable and expect to PAC over soon.
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Sunny P (@SunnyP9999) reported@virginmedia Shouldn’t be sorry, should just offer a reliable service. Give notice, then since then loss of service every hour!
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Scots9er (@scots9er) reported@virginmedia Internet down yet again. Seems to be every day now. Service is poor yet you want to increase prices! Now looking for an alternative more reliable service. #virginmediadown #virginmedianogood
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🇬🇧 The Weekly Gripe 🇬🇧 (@WeeklyGripe) reported@virginmedia Not very helpful. Should probably just cancel.
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Gordon Bold (@boldie1805) reported@virginmedia I contacted you last night via Web Chat with a customer service complaint and was asked if I wanted to continue conversation via WhatsApp. I agreed at 7pm but have heard nothing since. Can someone please get in touch to help resolve my complaint?
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Edyb01 魔王 (@Edyb01) reported@M1dnight_madman Haven't had an internet cut since 2 months ago as it was a time when it was needed to be off as someone was working inside the house at something. And except for that one time when Virgin Media went down throughout the whole UK.
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Roger B. Clark (@rogerbclark) reported@virginmedia AWFUL CUSTOMER SERVICE… will be cancelling my service as soon as possible!
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卓 (@chucknaldo) reported@virginmedia I've been trying to cancel my contract due to the planned increase on my broadband. Vodafone have offered me a better deal, so I'm going with them.
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Paul Rouch (@rouchie63) reported@virginmedia We have had spoke with many different people and we still have the un agreed contract costing nearly £25 more than a new customer would get! lots of promised call backs from managers unfulfilled and our faith in your Service is at a very low point - Please call me to sort
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Belal (@crystallinepunk) reported@virginmedia Today 13/01, I call up on behalf of my sister to cancel our broadband contract. Then proceed to recreate another in my name as she is moving. I was assured broadband would remain until 12/02. Tonight at midnight the broadband has shut-off.