Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/11/2026 09:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Wembley, Kingston upon Thames, Hounslow, Burnham, Southall, Hampstead, Greenford, Paddington, Wandsworth, Ealing, Kensington, Northolt, West Molesey and Slough.

Loading map, please wait...
City Problem Type Report Time
United KingdomRichmond TV
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • UrineMan oluwa 🇳🇬 (@UrineMan) reported from Burnham, England

    it should be illegal for virgin media to advertise their broadband as the fastest and most reliable. it’s absolutely ****

  • peteholbrook Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?

  • paullloyd1 Paul Lloyd (@paullloyd1) reported from Epsom and Ewell District, England

    Is @virginmedia the worse company in the world to deal with. been a customer for many years, just spent 45 on the phone to discuss an upgrade to a new package that is on their website for £79 to be told that I will have to pay £104 because I am an existing customer. #crapservice

  • winetaff Lee James (@winetaff) reported from Esher, England

    @virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice

  • peteholbrook Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.

  • Alison1mackITV Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia I am told there is an issue - bit no time given for it being fixed ?

  • winetaff Lee James (@winetaff) reported from Esher, England

    @virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)

  • willmartinesq Will Martin (@willmartinesq) reported from Wandsworth, England

    @virginmedia cancelling installation the working day beforehand, and then only telling you that it is rescheduled for 3 WEEKS TIME WHEN I CALL YOU, is terrible and stressful but completely on brand 👏🏼

  • mrshoefsmit Liz Hoefsmit 🇮🇪🇾🇪🇪🇺🛫 (@mrshoefsmit) reported from Kingston upon Thames, England

    The only thing worse than Saturday nite TV is @virginmedia outage for several days 😡 no Netflix and no on demand.

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks

  • faysasilva Elizabeth Silva (@faysasilva) reported from Kensington, England

    @virginmedia I have not internet in my flat in EC1V9ET since Monday. No explanation no comment and after calling the Customer Service team every day for an update today I was told that I should not be working from home if I’m not a business.! So that’s just 👍 great. That’s why 1

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks

  • Alison1mackITV Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia I can now get WiFi again - not sure what was causing the problem - thanks

  • LauraGreenawa12 Laura Greenaway (@LauraGreenawa12) reported from Merton, England

    @BeckyEverson @SkyUK @virginmedia Nope, virgin always lagging or down completely, have to reboot or switch between 2g or 5 g

  • peteholbrook Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia Just dialled1471 The originating number was 01424 850444 does that help?

  • Alison1mackITV Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?

  • dkurland92 Donnchadh (@dkurland92) reported from Brentford, England

    @virginmedia is the service down across #london or ?

  • Alison1mackITV Alison Mackenzie (@Alison1mackITV) reported from Richmond, England

    @virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given

  • SoulfulScotsman 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Stephen Howie 🍀 (@SoulfulScotsman) reported from Richmond, England

    @bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • craigwho_idk Craigwho_idk (@craigwho_idk) reported

    My Wi-Fi has been down for a good 30 minutes now #virginmedia #virgin sucks *** this is every day now

  • VIPSUPERTV Mike Robbo (@VIPSUPERTV) reported

    @virginmedia Need some help

  • GirlJambo Jambo Girl (@GirlJambo) reported

    @virginmedia what's going on with virgin mobile? been with you many years yet past month or so signal awful and just cogs moving. your network used to be good, what's happening?

  • mmmmmlasagna Lasagna (@mmmmmlasagna) reported

    @virginmedia your wifi is an absolute joke "feel connected" my *** constantly falling, thousands of people dealing with this **** on daily and still no change. start acting up geez

  • shez_1982 shez_1982 (@shez_1982) reported

    @virginmedia i did that - your app showed good signal but my macbook wasnt able to connect regardless.. what would help is a better ROUTER... or allowing users to use their own products

  • KevinTitley62 kevin titley (@KevinTitley62) reported

    Virgin media you are CRAP YOUR SYSTEM IS GETTING WORST

  • marineseageek Tony (@marineseageek) reported

    @virginmedia Still nothing - 11pm - not even a reply from the WhatsApp new complaint ! #customerservice #fail

  • R3MDesign R3MDesign (@R3MDesign) reported

    @virginmedia my wifi is down again… your service checker is also broken

  • Rswaddle1 Rswaddle (@Rswaddle1) reported

    @virginmedia Would love to see the so called technicians that are working in my area and have been for the last 24hours because they’re clearly useless since they now have until 12:00 on the 17th to fix my internet when I know other people in my area whose Virgin internet is fine

  • StaceyFortune2 Stacey Fortune (@StaceyFortune2) reported

    @virginmedia What happened is we stupidly switched to Virgin. Still works intermittently, I am in my home currently using my mobile data as I have had to do since we switched. We were promised it would be fixed by 16th..... not happened, and the customer service is shocking.