Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Hounslow, Greenford, Hammersmith, Hampstead, Wembley, Paddington, Ashford, West Byfleet, Uxbridge, Feltham, Hayes, Ealing and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Slough |
Internet | |
| Hounslow |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Greenford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia Thanks for trying to help, it’s currently on 54 mins waiting another 8 mins and I’ll get cut off again
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
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Madhan
(@followcbv) reported
from
Richmond, England
@Ceryslynda @virginmedia Same problem
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Clare Foran
(@clarecloggs30) reported
from
Hillingdon, England
@virginmedia ur customer service is absolutely shocking trying to sort an issue on my mum's account and keep getting robbed off by offshore call centre I'm not happy would like to speak to someone that can actually listen and help
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Wilder Fulford
(@wilderfulford) reported
from
Kensington, England
@virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia Indeed that is the problem
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Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia trying to speak to someone, on hold for 62mins and get hung up on! Paying for M500 b/band and getting 97mbps is not on by any standards by guessing by your customer services you have no standards #poorcustomerservice #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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chefcraig
(@on_the_pass) reported
@virginmedia absolutely horrendous customer service, you should be shamed
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chefcraig
(@on_the_pass) reported
@virginmedia worst customer service ever
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Rob
(@IamRobKemp) reported
@virginmedia any news of a fix for the issue in SL2? Broadband down and also TV down
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Philip Staines
(@philStaines) reported
@virginmedia I have gone through this before. I get up to 86 when wired (but this varies). I have gone through the automated checks on customer services, it said it would email more info, but we cannot get into email via the website. We did have a repair on the cable, could this be an issue
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Shaun
(@masto26) reported
@virginmedia No I haven't will try tomorrow, like I said don't have the time to waste all day on the phone to your call centres it doesn't fix the problem! I have tried before and you don't even refund us for the poor WiFi or sort it!
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Ellen Hobson 郝爱琳
(@ellemayhobson) reported
@BobaliciousBob @virginmedia How bad could it be, I said? So bad. Hours on hold being passed around, dodgy promises of discounts that somehow can't be activated by the people that offer them. Very very strange.
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GeordieManc
(@geordiemanc70) reported
The @virginmedia debacle continues. They have now e-mailed me to tell me that they have tried to ring me and couldn't get through - a blatant LIE as I have had no missed calls. They have then had the cheek to say that the resolution to my complaint has been "Education" @Ofcom
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Paul the Gamer Scot 🏴
(@TheGamerScot) reported
@virginmedia I appreciate that you're not the people to fix it. But I've already spent hours on calls to agents who have done everything they can think of with no joy, why would the next one be different? If the ombudsman can't get someone to fix it, I don't think I've got much chance!
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Nick Harwood
(@nick100283) reported
@virginmedia internet been in and off since last night. Not sure if a coincidence after I had an email saying WiFi had been upgraded. No faults in area, WN2 post code and support not fixed the issue. Any help please ?
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Amy Hart
(@_AimEHart_) reported
@virginmedia my mobile, my bill has seriously been messed up your end, poor girl who's trying to help me is as confused as me!