Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Paddington, Hammersmith, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Redhill, Hounslow, Maidenhead, Hampstead and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Paddington |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia My internet it’s still down and I haven’t got any response...
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I run the tests and everything but my internet is still down
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
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Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
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Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I’ve done everything,still not working
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Paul Saunders
(@PSaundersCFC) reported
from
Epsom and Ewell District, England
@virginmedia having broadband issues in the Ewell area. And your website won’t work to check status and report the issue. Help required please
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia There’s no problems on my area
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
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Nicole 💛
(@nblackman91) reported
from
Slough, England
@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.
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james duffy
(@barryd19651) reported
@John_Turner01 I never liked Virgin Media
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Mike Wyer
(@mikewyer) reported
@virginmedia We had 1 gig service installed in June and barely get half that speed. No more excuses please
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Paul ☕️🌻🌍🌱🌈🌨☀️🇪🇺
(@Towherenow) reported
@Linnyloots @virginmedia I'll just cancel the direct debit, then they'll call me... #VirginMedia ...you need to get on top of this! There's another two people having the same issue as me, I wonder how many more there are?
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Ouali Omani
(@OmaniOuali) reported
@virginmedia when are you going to stop taking your customers for idiots? The connexion is terrible since last Thursday constantly dropping!! Your engineers are working on what?! I just spent one hour waiting and the line drops!! Such a poor service!!!!
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Dee
(@ddm2977) reported
@virginmedia Is there issues in Edinburgh EH16 area, as my tv/broadband is down?
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billie porter
(@billieporter_) reported
Is there something up with virgin media internet? Mines being a **** all night never usually have a bother
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Lin martin
(@Linnyloots) reported
@Towherenow @virginmedia Good luck with that been trying for months to cancel Letters ignored, call the number on hold for an hour then cut off!
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service
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Brian Darnbrough
(@DarnbroughB) reported
@craigs06 @virginmedia Worst than stock market in lockdown that