Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/08/2026 01:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Greenford, Paddington, Wembley, Wandsworth, Hounslow, Hampstead, Southall, Ealing, Kensington, Northolt, West Molesey, Slough, Fulham and Leatherhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomGreenford Wi-fi
United KingdomPaddington Total Blackout
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia It’s not letting me sign in. Can you check Wandsworth please?

  • chrisbushe chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage

  • PhilPhenom Phil (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia are you aware that your network is down again? #virginmedia

  • derekxgl Derek (@derekxgl) reported from Kingston upon Thames, England

    @virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.

  • samrookc samantha ellington (@samrookc) reported from Hillingdon, England

    Come on now poor mum with Alzheimer’sneeds her programs #virginmedia

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.

  • Smudg13_ Dom (@Smudg13_) reported from Merton, England

    @virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.

  • tinalee5806 Tina Lee (@tinalee5806) reported from Hounslow, England

    @CliveR39 @virginmedia What caused this horrid thing to happen

  • giudicialex Alessandro Giudici (@giudicialex) reported from Hillingdon, England

    @virginmedia Our broadband has always been on and off all day on top of tv not working on any channel. Impossible to work properly today. News on broadband?

  • chrisbushe chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia I never opted in so maybe you can do this for me

  • PeakeCondition Lisa (@PeakeCondition) reported from Wandsworth, England

    @virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia having WiFi issues in SW19 - can you let me know when it’s due to be fixed?

  • CWrighty7 Chris (@CWrighty7) reported from Windsor, England

    @virginmedia can I get help with Broadband ? Been down a few hours but service checker says all good.

  • VictorJ1987 Vìncere. (@VictorJ1987) reported from Brentford, England

    @virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.

  • nlmo3954 nlmo3954 (@nlmo3954) reported from Slough, England

    @virginhelp @VMO2News @virginmedia Hi I am trying to log in to my account. Looks like my mail is wrong, my DOB is wrong and my mum maiden name has changed. Do Virgin has some technical issue. Because I have feelings that contract coming to an end....Virgin want 💰💰💰

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia So what exactly is the issue? Details not platitudes please.

  • chrisbushe chrisbushephotography (@chrisbushe) reported from Merton, England

    @virginmedia Nope as am disabled often with no access your service is awful

  • nualaburgess nuala burgess 💙 (@nualaburgess) reported from Hounslow, England

    @virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.

  • VanyRichardson Vanessa Di Renzo (@VanyRichardson) reported from Brentford, England

    Has anyone else got problems with @virginmedia ? Many channels are blank

  • nualaburgess nuala burgess 💙 (@nualaburgess) reported from Hounslow, England

    @virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • scah3 scah (@scah3) reported

    @virginmedia Tivo box has been down for more than 10 days. And yes the service is fine in the area. Impossible to reach anyone to get a replacement box.

  • foomandoonian (o_O) (@foomandoonian) reported

    @philosophybites @DavidEdmonds100 @virginmedia Oh, and I also asked them for help on here over something a few weeks ago, twice, and was ignored. Managed to solve it myself, luckily.

  • CRightman Centre Rightman #StayHomeSaveLives (@CRightman) reported

    Dear @virginmedia are we down again in the Midlands?

  • kramjay26 Vikram Joshi (@kramjay26) reported

    @virginmedia absolutely terrible service, only been a customer for 3 months. Continuous stream of errors from the company, spent hours on the phone. Overpaid bill-called and they say it’s sorted, only to receive an email of an overpaid bill again. Are you going to help properly?

  • DanOnGov @DanOnGov (@DanOnGov) reported

    @DavidEdmonds100 @virginmedia Same. Moved to Zen Internet and never looked back.

  • TheWendyBeale24 Wendy Beale (@TheWendyBeale24) reported

    @virginmedia I mam tracking the Ping, download and upload figures 3 or 4 times a day and they definable do not reflect what I should be getting and what I am paying for. Very dissatisfied customer .......and you as a company don’t seem to care! Please get in touch.... thanks.

  • samdruiff Sam (@samdruiff) reported from Bickington, England

    @virginmedia what’s the best number for a new customer to call to set up virgin media?

  • CarrieGriffiths Carrie (@CarrieGriffiths) reported

    @virginmedia absolutely shocking service ... mobile was supposed to be delivered 10th Nov by @YodelOnline marked as delivered but no items received. 5 and a half weeks later still no outcome from your "investigation" while I am being charged for a contract I don't have!!!!

  • boxfitathome Boxing for fitness with Ross (@boxfitathome) reported

    @virginmedia No but trying to say my internet has been reported as slow and they can fix it over the phone. 10th call of the day so far

  • Ozzo76 Owen Loughran (@Ozzo76) reported

    @virginmedia I'm having really bad reception with my superhub router WiFi drops all the time & signal distance isn't great, how do I get the new 1gb router do I ring up?