Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 01/29/2026 11:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hampstead, Paddington, Southall, Hounslow, West Molesey, Slough, Wembley, Ealing, Fulham, Leatherhead, Wandsworth, Hayes, Egham and Kensington.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHampstead TV
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • Chihao Steve Tran (@Chihao) reported from Hammersmith, England

    Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.

  • nicolajtaylor Nicola Taylor (@nicolajtaylor) reported from Egham, England

    @virginmedia No help for your customers who are struggling, disgusting service!

  • NancyLangani ɴᴀɴᴄʏ🇦🇫☬ (@NancyLangani) reported from Hounslow, England

    Feel sorry for those with virgin media. They’re ripping u off with shitty signal

  • krishkataria Krish K Bikini (@krishkataria) reported from Wandsworth, England

    @virginmedia I have called, used the text messaage service, tried your forum and tried sending you messages here but NO RESPONSE. You have disconnected my internet for NO REASON! Please advise!!!

  • markjamesbell Mark Bell (@markjamesbell) reported from Tattenham Corner, England

    @virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!

  • MariaAnnMole1 Maria Ann Mole (@MariaAnnMole1) reported from Kingston upon Thames, England

    @virginmedia you tube is not loading. Seems like a lot of people are having this problem

  • KateProudman Kat P (@KateProudman) reported from Richmond, England

    @PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!

  • IamBenEvans Ben Evans (@IamBenEvans) reported from Windsor, England

    Don’t buy broadband from @virginmedia 2 years of poor service, topped off with them messing around a name change to extending the contract!

  • NeilMilliken Neil Milliken (@NeilMilliken) reported from Cobham, England

    @MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.

  • Ronyaujla Rony Aujla (@Ronyaujla) reported from West Molesey, England

    @virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @TheBull39 @virginmedia Got exactly the same problem...

  • 6ft1tonsoffun Please Social Distance (@6ft1tonsoffun) reported from Burnham, England

    @virginmedia please help. Internet gone down. Totally kaput. Bad enough with two of us trying to work from home. More worried about kids whining if not fixed. Please help

  • krishkataria Krish K Bikini (@krishkataria) reported from Wandsworth, England

    @virginmedia Hi. You have disconnected my internet for no reason. I have tried to call, text message, fault finding etc. There is no response, only a phone line that hangs up. Please help me get my internet back so I can work!

  • HeartSure heartsure (@HeartSure) reported from Kingston upon Thames, England

    @vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats

  • FlitestarT flitestar-travel (@FlitestarT) reported from Hounslow, England

    @virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k

  • povey_zach Zachy P (@povey_zach) reported from Richmond, England

    Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.

  • tbush Tim Bush (@tbush) reported from Wandsworth, England

    @jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬

  • NeilMilliken Neil Milliken (@NeilMilliken) reported from Cobham, England

    Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HellonBound Ethan Burgoyne (@HellonBound) reported

    Final pulled the plug on @virginmedia years of having it it’s not worth the price, I don’t recommend virgin media to anyone there customer service is appalling they said and quote “**** off” when we asked to cancel it if you asked me there not worth your time

  • drewgebbie Drew (@drewgebbie) reported

    @virginmedia The internet came back on at 6.15pm. if this was the only time this has happened I would not have contacted you... unfortunately this internet problem has been ongoing in "my area" for months

  • jamesbromley James Bromley (@jamesbromley) reported

    @virginmedia To be honest I think this is a bit of a waste of time for both you and I, you are not able to escalate to actually get some support for me, just ask the standard routine list of questions, which I would’ve been through many many times.

  • StewartLewis2 Stewart Lewis (@StewartLewis2) reported

    @BlackwellAdrian @virginmedia To be fair, they're trying to sort out my issue now. We'll see.

  • roboticrob62 Rob Patterson Gas Man (@roboticrob62) reported

    @virginmedia Wont even let me sign in to my account tried to change password but keeps going back to same page what a nightmare could you please forward me a telephone number so i can speak with somebody please

  • debbied007 Debbie Davidson - Learning consultant (@debbied007) reported

    @virginmedia I need to speak to someone about an unauthorised increase in service charges. Would prefer to do this by DM but not offered this option despite following you

  • Breesey3 Chris Breese (@Breesey3) reported

    @virginmedia @virginmedia 3 days and a 6 hour webchat later and the resolution is "we'll send you a replacement router to self install." Really poor service from these guys. I wasn't even asked at any stage what the issue was or what I'd done. #failvirginmedia

  • pompeyhedge ed francis (@pompeyhedge) reported

    @Gav003 @virginmedia It doesn't get any better when it's installed. You should cancel. There's very good reason every single review site has these cowboys at the bottom. Read their twitter feed and Facebook. Look at downdetector. Cancel it mate, not worth the stress in these difficult times.

  • meesharr mica swarbrick (@meesharr) reported

    @virginmedia Wow so your engineer is now in my property telling me there’s no issue with the WiFi it’s my devices even though when I spoke to your customer service team they said a fault was showing, his words you should be using it wired ummm pretty sure that defeats the object of wireless!!

  • AnujTamang9 Jeontozaki (@AnujTamang9) reported

    @virginmedia **** yourselves you filthy pigs now this net cutting is happening daily can’t even provide proper net. “Fastest broadband” my *** **** off you snakes