Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Slough, Hammersmith, Walton-on-Thames, Addlestone, Southall, Brentford, Hounslow, Wandsworth, Ashtead, Tadworth, Kingston upon Thames, Hayes, Leatherhead, Merton, and Greenford.

City	Problem Type	Report Time
Slough	Internet	1 hour ago
Hammersmith	Wi-fi	19 hours ago
Hammersmith	Internet	1 day ago
Walton-on-Thames	Internet	1 day ago
Hammersmith	Internet	2 days ago
Addlestone	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 4 minutes ago from Wandsworth, England

  @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

• 
  Nada Tharanee (@ntharanee) reported 5 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 9 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

• 
  John carroll (@Johnboy82903002) reported 12 minutes ago from Brentford, England

  @virginmedia I have done, but there is nowhere to report a total outage, despite the message, and no estimated time. I have no landline or broadband, and haven't for 2 days

• 
  Nia Wyn Thomas (@niawynthomas) reported 12 minutes ago from Richmond, England

  @virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.

• 
  Nada Tharanee (@ntharanee) reported 12 minutes ago from Sutton, England

  @virginmedia Bad service!

• 
  SusannJerry (@MrsJerryTweets) reported 12 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Deano (@Deano1969) reported 23 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 26 minutes ago from Spelthorne District, England

  @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 31 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 38 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  Jenny (@jennymelmo) reported 42 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Rana Rahman (@ranaraptor) reported 43 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 44 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Tom Vincent (@TomboBrewster) reported 45 minutes ago from Egham, England

  Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 50 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Ravinder Judge (@judge_ravinder) reported 51 minutes ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 54 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Shaun (@Shaun1799) reported 55 minutes ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

• 
  Ross Harvey aka The Project (@rh_theproject) reported 56 minutes ago from Hillingdon, England

  @virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alan Roberts (@AlanRob68902430) reported 7 minutes ago

  @EE your customer service imo now falls below even virgin media, 28th day of a complaint today so there is a dispute on the account, I'm currently on hold to some foreign country collections team, if the complaint is not escalated to exec team now I want a deadlock letter and

• 
  WhiskyTango AlphaFox 😷🇪🇺🍸 (@jbond) reported 8 minutes ago

  Classic Virgin Media. I have TNT sports. TNT bought by HBO Max. VM email about streaming deal. Follow instructions, click "activate TNT Sports-HBO Max". Get this :- > Sorry, something’s gone wrong! We’re having some technical issues. Please try again later. Sigh.

• 
  Alloqui Strix (@AlloquiStrix) reported 8 minutes ago

  @virginmedia My point was that the date of fix changed from 1 day, to 2, then 4, 3, 10, 4, and 10 days. Broadband is an amenity nowadays and your customers should not be without it for this length of time, especially when I'm told it's an upgrade of the infrastructure.

• 
  Ian (@Jd95975184) reported 9 minutes ago

  @virginmedia Contract is up in june i will be leaving soon as possible, had new modem, 3 engineer visits which resulted in my front garden being dug up on 3 seperate occassions for new connection and wire being laid, still get flashing red light on box and intermitant signal, you never help

• 
  Nick Sloan (@sloany1976) reported 9 minutes ago

  @virginmedia Anyone available to help get me logged in? I have an account but wether on browser or on the app I keep getting the same issue

• 
  Rolland Law (@rolo852010) reported 12 minutes ago

  @virginmedia can you explain to me how the cooling down period works, I got a broadband and tv package last year and I got a new tv box a few days ago but I’m not happy with the tv box am I in the cooling down period on cancelling my contract as it’s a new device I received ?

• 
  Sarah 😍💕 (@wiltshiregal) reported 15 minutes ago

  @virginmedia why is it so hard to speak to anyone. Received a new hub on Saturday, I've received an email to say old one stops working after 5 days!!! I can't get it fitted that quickly. Please help

• 
  sarah🌹 (@sarahrsav) reported 15 minutes ago

  Imagine being half way through a chat with virgin media about WiFi not working. It then kicks me off cause of intermittent WiFi in the area (issue I’ve had for about 7 months lol) and now I can’t get back on to it. What a waste of 50 mins of my life

• 
  Ruth Payne (@ruthmpayne) reported 20 minutes ago

  @TelfordMemories @virginmedia We’ve had no WiFi whatsoever for the past 48 hours now in Birmingham B16, awful customer service from the call centre too!

• 
  concerned person (@nkgms) reported 21 minutes ago

  Is there a problem with Virgin Media tv in the Bushey, Hertsmere area?