Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Slough, Maidenhead, Paddington, Wembley, Woking, Richmond, Kingston upon Thames, Hounslow, Burnham, Southall, Hampstead, Greenford, Wandsworth and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Slough |
Internet | |
| Maidenhead |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@virginmedia why are you so ******* terrible? I just want to watch Netflix.
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Southall, England
@virginmedia Service is back, but I moved over to VM recently and the service from my previous provider was much more reliable. WiFi has been down several times in the last few months.
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Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
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Dave Saunders
(@DavidoffDonut) reported
from
Hillingdon, England
On phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃
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G.Marshall Gleghorn
(@gary230264) reported
from
Merton, England
@virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!
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raesnothere
(@raesnothere1) reported
from
Hammersmith, England
@virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone
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Tigerfeet
(@Skibird217) reported
from
Hillingdon, England
@virginmedia asking yet again for help with my sim swap?? Anyone????
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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Bobby Birchall
(@bobbybirchall) reported
from
Ealing, England
@virginmedia why is it absolutely impossible to cancel a contract with you? A communications company that doesn’t want you to be able to speak, write or email them. No wonder everybody wants to leave you. 0 rating for customer care... we’ll keep trying to get hold of you.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
When can i leave from the poor service which is @virginmedia ?
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia I will be waiting for a call from your end as I can see you have sent me the bills on my email asking me to pay immediately. I had used your services since last 10 years. Your service has gone down to worst.
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
What is the best ISP? Thinking of moving from the lack of internet and service from @virginmedia?
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Nizbit LFC*
(@nizbit) reported
from
Kensington, England
@courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia So that's fine it looks you don't want to resolve the issue. I made many calls. I shared my account details with you and you can travel it. My contact details are there.
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Kind
(@PaulKind9) reported
@virginmedia Does anyone else share the feeling of unadulterated frustration in gaining access to a person in authority within @virginmedia ? How do I get to talk with ANYONE who can actually HELP with a non-standard, non-technical account issue? This has been going on for WEEKS!
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Mattttt
(@DrealSMAK) reported
I’ve clocked that Twitter is the best place to get good customer service from these brands they hate being embarrassed here. Virgin media have till the end of the week to pattern up before I come for them
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Lina Santos
(@LinaSan50569395) reported
Don’t ever get @virginmedia broadband or mobile. It will be your worst nightmare!
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Marco Holness
(@Captain_Hummus) reported
@haylsnewsam @virginmedia Still nonexistent. The more I read about this on Twitter, the more I see it happening across the UK, let alone London. I can’t understand why they seem to think it’s a hardware problem and not something with their service. Had to go to my office today as home work was impossible
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Emíko *^-^*
(@EmikoKazzakeu) reported
I swear @virginmedia you need to sort your ****** service out. So I am being told I now have to pay £250 to leave yourselves because of **** service that doesn't work correctly!!
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Josh
(@JoshLovesAnimeX) reported
@virginmedia Can you explain to my why the second it hits 4pm everyday up till midnight it's awful then if it's no congestion then what is it?
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Chris Haygreen
(@Chrishaygreen) reported
Absolutely shocking customer service from @virginmedia been hung up on two times and spent over 2 hours on the phone!
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Stephanie Scicluna
(@StephanieScicl3) reported
@virginmedia Complaint numbers C0403213197 & C0903212431 any update?
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SansaStark
(@SansaSt78718487) reported
@virginmedia @Pinklady66 Not good enough virgin. Over 20 years a customer so many problems, denied access, I need sky Atlantic soon or will go to sky
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Joe Gardiner
(@TheCyberJoe) reported
Called virgin media as our 100mb broadband jumped from £32 to £52 at end of contract. First person got us down to 43, or 46 for 200mb. Still expensive. Called back, different team, only offered packages >£60. Got transferred to someone else, £37, 200mb. Instant doubles speed :)