Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/19/2026 05:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Wembley, Sutton, Southall, Hounslow, Paddington, Leatherhead, Hayes, Guildford, Hampstead, Slough, Maidenhead, Woking, Richmond and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • alfredbulbasaur Nick (@alfredbulbasaur) reported from Kingston upon Thames, England

    @virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think

  • kev_blaker Kevin Blaker (@kev_blaker) reported from Banstead, England

    @virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless

  • Ricxrules Ricxrules (@Ricxrules) reported from Wandsworth, England

    @virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional

  • KamalSingh_28 Kamal Singh ツ (@KamalSingh_28) reported from Kingston upon Thames, England

    @SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.

  • ZZK963 zzkhan (@ZZK963) reported from Hounslow, England

    @virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.

  • ZZK963 zzkhan (@ZZK963) reported from Hounslow, England

    @virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!

  • lewis_hulatt LewisJHulatt (@lewis_hulatt) reported from Guildford, England

    @virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England

    @virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret

  • The_Photographr Imran ® (@The_Photographr) reported from Southall, England

    @britpakgirl @virginmedia I had issues with them earlier this year when working from home. Two days without access. Had to resort to sitting in a coffee shop to try and get work done.

  • alfredbulbasaur Nick (@alfredbulbasaur) reported from Kingston upon Thames, England

    @virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has

  • danwot DanWot (@danwot) reported from West Molesey, England

    @virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.

  • danwot DanWot (@danwot) reported from Spelthorne District, England

    @virginmedia So basically your as pointless and useless as the agent I spoke to yesterday. You've listened to my complaint and not moved it on or helped. You've asked me to contact them AGAIN. why did u bother asking me for all the info. Total pointless exercise. Very disappointing.

  • NikHunt_ Nik Hunt (@NikHunt_) reported from Paddington, England

    @virginmedia Checked earlier - no faults found on the auto test. Also rebooted router to no avail. Issues affecting both WiFi and cabled connections, as well as the video on demand apps on the TiVo (amazon prime video was slow and laggy)

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DarylRav DarylRav (@DarylRav) reported

    @virginmedia Awful customer services, wifi still down, tv channels down since last week, no answers to calls or email! Overall 2 hour waiting time over 3 calls!! Back to Sky I go!!

  • YDancer2468 YaDancer2468 (@YDancer2468) reported

    @virginmedia We’re looking at a better deal, can’t afford the current package of £165 per month and we also have ongoing problems with the internet with it cutting out 3/4 times a day.

  • AldoScrim89 AlanScrim89 (@AldoScrim89) reported

    And now the person on the phone hung up on us, not even aware if the package we've agreed has been actioned or not. This is absolutely disgusting service, pre pandemic we never experienced any service as poor as that. May I ask what the complaints procedure is? @virginmedia

  • J4mesda1 jimda1 (@J4mesda1) reported

    @virginmedia I want to cancel my contract but when I ask to do that over the phone I have been hung up on twice

  • dano_afc Dan O'Sullivan (@dano_afc) reported

    @virginmedia Always states no known issues but it’s becoming beyond a joke! Trying to work from home is becoming an embarrassment and to top it off you want to increase my bill!! It’s not good enough!

  • A_D_Andrea Andrea Westwick (@A_D_Andrea) reported

    @virginmedia I can't get any help online or via phone. Really need to speak to someone, can't sign into account online, which I kept getting directed to / part of the problem. Will proceed with cancellation of account if I don't have any means of contacting you?

  • kelseysaIvatore Kelsey Salvatore (@kelseysaIvatore) reported

    @virginmedia No, there were supposedly no faults in my area. I checked the 'Fixing an issue' page on your site as well and went through all the steps. After factory resetting the hub there is still an issue...but there were no suggestions online where to go from here...

  • Zoe_Wright3 Zoë Wright (@Zoe_Wright3) reported

    @virginmedia I have been trying to get through to customer services for three hours and each time I get through you cut me off, I would like a call back please

  • jamesbias1 James Bias (@jamesbias1) reported

    @virginmedia I am an NHS worker who is currently having to work with remote access. My IT department have checked the remote connection and there are no issues. I cannot complete my morning consultations without loosing the connection and this happens at least 5-6 times per day.

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks