Virgin Media Outage Report in Shepperton, Surrey, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Wandsworth, Ashtead, Wembley, Tadworth, Redhill, Kingston upon Thames, Brent, Paddington, Walton-on-Thames, Hampstead, Hayes, Leatherhead, and Southall.

City	Problem Type	Report Time
Hammersmith	Internet	1 hour ago
Slough	Total Blackout	2 hours ago
Slough	Internet	5 hours ago
Hammersmith	Internet	7 hours ago
Hammersmith	Internet	8 hours ago
Wandsworth	Internet	13 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Duarte Mendonça (@DuarteMendonca) reported 1 minute ago from Hammersmith, England

  @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

• 
  YingHuiThe (@YingHuiThe) reported 2 minutes ago from Paddington, England

  @simonlevans @virginmedia You seem to have an inordinate amount of trouble. ZEN agree supposed to be good. I'm with BT , no trouble.

• 
  Guy Dorrell (@guydorrell1) reported 13 minutes ago from Wandsworth, England

  Er, @virginmedia we’re in Sw18 2 & we were promised our wifi would be restored at 11.59 last night. Still down. Wanna make us another bs promise you won’t keep? 😡 #virginfail #notagain why are we paying you again? 8th outage this year ffs

• 
  Ash まじめ (@ASHVllN) reported 15 minutes ago from Esher, England

  @virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.

• 
  Sofia Hayat (@sofiahayat) reported 19 minutes ago from Wandsworth, England

  @virginmedia BT allow you to stop your contract immediately if they do not provide the service paid for. Your customer service is atrocious. My business has suffered, I paying to use my mobile Internet instead of my broadband and I cannot finish my masters assignment as I have no internet

• 
  Mark A. Keller (@MarkAlexKeller) reported 21 minutes ago from Hillingdon, England

  @ThreeUKSupport So does it only work when Three Wi-Fi is available? On Virgin Media it always asks me to login then says it should have logged me in automatically.

• 
  Sofia Hayat (@sofiahayat) reported 22 minutes ago from Wandsworth, England

  Just got ready to workout isung my EMS suit as I can't stand on my feet fir excersize after my operation. BOOM!! suit doesn't work because I have no I telnet fir over a week!!! @virginmedia and they are charging me to leave them

• 
  Nick (@docklobster) reported 27 minutes ago from Hillingdon, England

  @virginmedia I was unable to use the same website on tablet or laptop - the website owner said the issue was due to slow internet speed and @TalkTalk had advised that you were digging up the cable in the area with the potential for disruption and I wondered if this work had overrun

• 
  Guy Dorrell (@guydorrell1) reported 27 minutes ago from Wandsworth, England

  So @virginmedia we’re without wifi YET AGAIN, sometimes it’s been for as long as a week. Your service is a disgrace & I’ll be delighted to ditch you asap. Service to be resumed at 11.59 pm isn’t good enough. 7 or 8 times this year. I’ll be sure to post this on Nextdoor #bye 👋

• 
  Ash まじめ (@ASHVllN) reported 29 minutes ago from Esher, England

  @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

• 
  Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR (@GeoffRogersEU) reported 35 minutes ago from West Molesey, England

  @virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?

• 
  Deano (@Deano1969) reported 35 minutes ago from Wandsworth, England

  @virginmedia please sort your systems and processes out. I was due a call yesterday to discuss a complaint. Only to not receive it and for you to replicate the same error. #virginmediadown

• 
  Valerie 🇮🇪 (@ValerieLondon18) reported 36 minutes ago from Epsom and Ewell District, England

  @virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century

• 
  Nick (@docklobster) reported 39 minutes ago from Hillingdon, England

  Is my PC unusably slow because #Windows11 has screwed it or because @virginmedia are still messing with the local fibre network or maybe both? Either way I'm having a #technightmare #techfail

• 
  Vlad (@TrendafilovVlad) reported 41 minutes ago from Merton, England

  @virginmedia worst experience with a utility provider in the UK. Back in June I let them know I am moving address. The agent I spoke with told me I don’t need to book an appointment and I can just take my equipment with me and connect it in the new place. I was surprised by 1

• 
  James Hargrave (@HargraveInc) reported 41 minutes ago from Merton, England

  @virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"

• 
  Paul Riddell (@shombell) reported 47 minutes ago from Ash, England

  @vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!

• 
  🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️‍🌈🦒 (@TimmyLDN) reported 49 minutes ago from Ealing, England

  @virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.

• 
  jox (@Jotwinn) reported 51 minutes ago from Cobham, England

  @libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would

• 
  Craig (@Rochdale_Cowboy) reported 60 minutes ago from Maidenhead, England

  Took out an @O2 account as part of some 'volt' deal with @virginmedia. My god O2 are bad. Apparently you have to wait a few months to access your account online to wait until their systems "catch up" for new joiners. Shouldn't have bothered.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fuzzy Logiq (@fuzzylogiq) reported 4 minutes ago

  @virginmedia It was finally reported on the status page at about 10pm and fixed after that. Web team must fix status page if you're going to refer people to it. It's slow, you get no indication that it's checking, and half the time you then get a "sorry" graphic. Need to stop testing in ****

• 
  Robert Fewery (@fewery_rob) reported 4 minutes ago

  @virginmedia Been in a queue with those geniuses for 3 hours. They text back then add me to another queue. I am just going to contact my bank to cancel the charge and then see what misfortune befalls me next.

• 
  lee steane 🏆 (@leesteane7) reported 6 minutes ago from Bedworth, England

  @virginmedia I want to cancel my contract, is there a phone number i can call as i got cut off last night?

• 
  Coley B (@jwec28) reported 13 minutes ago

  @virginmedia Nope! Your website isn’t working cause you’re upgrading it. And even if I tried, the connection is so damn poor it fails to load. I genuinely got a 0.09mb download speed yesterday morning. This morning still at 5mb despite upgrading to 100mb

• 
  Vanessa (@NestJones) reported 13 minutes ago

  @virginmedia no internet in Hammersmith (W6 post code). Please fix ASAP as impossible to work from home

• 
  radikalrak (@radikalrak) reported 15 minutes ago

  @virginmedia Tried and nothing there. The problem is that the connection is dropping packets. So I can't use citrix, horizon or remote desktop if it keeps doing this.

• 
  Bernie (@nitelighter) reported 18 minutes ago

  @virginmedia That's the thing I've had connection issues for thr last month in and off and was told yesterday it would be okay by 9.10pm. Today comes and yep another drop connection. Doesnt help when working from home.

• 
  TommyB (@Tommyboy_82) reported 19 minutes ago

  A disconnection service that disconnect the call after being on hold for 45 minutes!! @virginmedia

• 
  James Cassidy (@jcassidy2) reported 19 minutes ago

  @virginmedia @Mr_Penguinator_ Why do you think it’s ok to tell a customer how they feel about your services….if they think it’s awful customer service then that their opinion…saying no it’s not awful is childish and not professional

• 
  Coley B (@jwec28) reported 19 minutes ago

  @virginmedia It’s really not good enough. Postcode is SW9. Can you let me know if there’s a problem in that area??