Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Guildford, Southall, Hammersmith, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Redhill, Hounslow, Maidenhead and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| Paddington |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Guildford |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Diviyesh Shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Please tell me why I am paying for M100 broadband but lucky to get M1 some times. Never have we got more then M30. For the last 1 1/2 years it been crap
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vince0118
(@vince01181) reported
from
Ealing, England
@virginmedia I’ve paid £15.99 for this movie and it’s been nothing but glitchy. Can’t watch it and almost mockingly, a message has come up saying “you are currently experiencing network issues with this show”! I’m getting average download speeds of 400mbps!!
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Clarisa Rakos Art
(@ClarisaRakosArt) reported
from
Richmond, England
@virginmedia Internet again down???? Is this a joke? We are paying for a service that doesn’t work!!!!!!
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!
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Johno
(@Levellers66) reported
from
Spelthorne District, England
@virginmedia 42 days without TV so talking to cancellations as VM aren't even offering to try and fix the problem before 20th Nov. Leaving after nearly 10 years. Feels like a good win for VM, clock stops on compensation, penalised as under contract and you don't have to fix the problem 😒
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stupotpot 🏳️🌈🌹🏃🏻♂️
(@stupotpot) reported
from
Spelthorne District, England
@virginmedia apparently there are no issues in my area…my lack of broadband (after 2 restarts) suggests otherwise.
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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Jen Daly
(@jgraha14) reported
from
Ealing, England
@virginmedia we had an outage yesterday that you advised was fixed at around 2pm, but it isn't! Your service status says there is no longer an issue, but we're only getting broadband for about 5 minutes every few hours so there's definitely a problem. How do we report this?
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Spooky Mazza 👻
(@mariorgi) reported
from
Hounslow, England
@virginmedia #VirginBroadband again no service. I wish I could leave #virgin. No broadband and it will be down all evening.
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.
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Paul
(@paulpavli) reported
from
Farnham Royal, England
@virginmedia your call assistant just hung up on me when I wanted to escalate a complaint. My complaint, I’ve been waiting 4 months for an answer / install of fibre at a new address. I guess I’ve only been a customer for circa 15 years so not that important really
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Ged Weston
(@gedweston) reported
from
Richings Park, England
0800 052 1251 calls from @virginmedia bordering on harassment. Tried to upgrade my package and they refuse to email details yet keep calling. The worst customer service! @SkyUK
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
No internet at all now… apparently there are a few areas with dodgy internet problems… thanks Virgin media 🤬🤬🤬🤬
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Dom
(@Smudg13_) reported
from
Merton, England
@virginmedia Really, wonder if this outage will take 6 months like the last faults did to fix?? Time to start refunding money. Poor service, and everyone says American customer service is the best. This is the worst.
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shoegal
(@Marshall5Sharon) reported
from
Kensington, England
@virginmedia It says no problems but believe me… I have no WiFi at all, rebooted and done the usual check
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Paul
(@paulpavli) reported
from
Farnham Royal, England
@virginmedia The call never ended, they hung up…… Maybe you could give me a number to call and speak to someone, very hard to find one online that doesn’t require multiple guesses on which number to press
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
@virginmedia Rather loose a long-standing customer then?
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Foodwise Woman
(@FoodwiseWomen) reported
from
Kensington, England
I’m trying to live chat to @virginmedia to see if they can install a Hub 5 router in our area as Apple reporting privacy problems with existing router. I’m on hold for a ‘live’ agent but their Terri Triage BOT requires me to press the ‘Yes I’ll hold button’ every 40secs. 😱😱😱
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
Anybody elses #virginmedia TV down?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan - ProYamYamPC
(@ProYamYamPC) reported
Ah yes, @virginmedia is down again.
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Mark Vicary
(@vikkers14) reported
@virginmedia once again the usual pile of s**** from you lot ..our broadband box had broken and you send a new box ..but it wasn’t the V6 box we had but a sub standard which doesn’t do 4K or record as much cos apparently you don’t have any V6 ..bet new customers get them tho
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Laura
(@parrot_legal) reported
@virginmedia Hi, it says there's no issue. But there definitely is. Affecting a friend in the same area.
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JohnSmith01
(@JohnSmi25754474) reported
@virginmedia wait time to speak to upgrade team:1min on hold,wait time to speak about cancelling:20 mins and just cut off. Are you trying to force me into paying for your service ?
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Rosie Checksfield
(@rchecksfield) reported
@virginmedia You say on the site there are no known issues but since half of Twitter seem to be messaging you I'm presuming that's incorrect....
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Clive Richardson
(@CliveR39) reported
@virginmedia - was promised a new Hub 2 by Technical Dept on June 26, still no sign of delivery- NOR any notification re Hub 4 availability. Living down to service levels again!!
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Chris Duffy
(@duffsticks) reported
@virginmedia Thanks. We'll make sure we complain by phone today. The point remains; why are you not willing to send engineers out on emergency, out-of-hours appointments to rectify mistakes Virgin Media have made? Why do you think it is ok to make your customers suffer because you messed up?
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Lily Kiang
(@LilyByeRiver) reported
@virginmedia is there a service update for the Lewisham area?? Have very important meetings today and zero broadband/WiFi service
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Chris Duffy
(@duffsticks) reported
@virginmedia The issue isn't availability - the issue is you're not willing to pay an engineer overtime to come out and do an out of hours installation. You are prioritising your profits over correcting your mistake, and making us pay the price for it by directly impacting our ability to work
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
2nd day running that @virginmedia services have dropped out. Unacceptable with so many working from home. Chatbot just redirects to service status #fail