Virgin Media Outage Report in Shepperton, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 24: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Wembley, Hayes, London, Hammersmith, Maidenhead, Egham, Uxbridge, Southall, Woking, Merton, Paddington, Sutton, Hounslow and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
Internet | |
| Wembley |
Wi-fi | |
| Hayes |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Mark The Mackem
(@mark_j_cummins) reported
from
Hillingdon, England
My wife tried to cancel our @virginmedia the man on the other end of the phone wouldn't let her go, baby screaming in the back ground for a bottle my wife kindly told him to cancel and she needs to feed the baby, nope he still was asking questions to why. Very unprofessional
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia hi. I’m watching hub page with internet access denied status more than hour. I cant understand why I have it. My direct debit is ok. No debts. Can you help please?
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
2 evenings in a row broadband and virgin media TV has gone down. Get your act together @virginmedia
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia if you have planned maintenance in the area ‘to make the service better’ why not send your loyal customers a heads up? You can’t just take the service away for a whole day W/out informer us beforehand. This is really poor customer service #virginmediadown
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Des O'Carroll
(@Deso27) reported
from
Richmond, England
@virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia my broadband has just gone down. Makes working from home impossible.
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Roger Williams
(@rogerw117) reported
from
Richmond, England
@virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia not only is my broadband down, but looks like your website is as well, can’t check service in my area
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia I guess this sums up the level of service. Simply can’t get in touch to discuss the contract we have. Website, telephone, Twitter, bots... no doubt I’ll get a call at the supermarket checkout or at dinner.
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Well, after a day waiting for @virginmedia to install our service as promised, they’ve not turned up. Deeply unimpressive.
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The Gaffa🔌
(@ako_essex) reported
from
London, England
@virginmedia worst internet provider going
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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Bartosz Zakrzewski
(@barfolo1979) reported
from
Hammersmith, England
@virginmedia @mrslooker Problem continues at E15 2BT. Any advice??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tara Marie Cooper
(@TaraMarieCooper) reported
@virginmedia To wait 4 hours and ring back if it’s not back online. Doesn’t help as my work hours were 9-5 and I’m now severely behind
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Richard
(@Richlflee25) reported
@virginmedia I go to fix landline then select can’t revive calls it then takes me back to previous screen
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Sport N Stuff
(@sportytweets3) reported
@AdamRutherford If you spoke to a call centre worker, that may well reflect back on them. I once asked a Virgin Media rep whilst he faffed about fixing my broadband about the survey he was telling me to do and he told me the 'would you recommend' was put down directly as his performance.
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Empress Su Aldridge 💙
(@Su51ald19481306) reported
@virginmedia The update states TV and broadband will be fixed by 1.20 tomorrow. A second night with NO service. No phone issues identified yet my landline isn’t working. Not good enough.
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Bowlesy
(@Chateauneuf64) reported
@virginmedia Lost WiFi, unable to check service issues as app says I need to be online!!! Any of the Happy Feet movies would be great but I need a connection, oh and for work too!
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Kelly
(@kellalco) reported
@virginmedia Hi John, or whoever may be on this toasty afternoon. Webchat and phoning hasn't helped.. can anyone help me with error V210 as still cannot get 360 control to work with box. No access to catch, on demand or apps
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Raymond Mooney
(@Raymoon90) reported
@virginmedia Hi @virginmedia, my tv/internet has been down since Sunday, each time we reach the time on your status checker it gets put back another 4 hours. I’ve tried calling but just get told the same info, how do we find out the actual status of the issue? FK2 area Scotland.
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$too
(@StooCollins) reported
@dulledandtamed @virginmedia Virgin should use a different courier, but the cheapest wins the contract. F*ck the customer.
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Gordon Ashley-Smith
(@gordonscontact) reported
@virginmedia All the while I'm still getting terrible signal in half my house
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JohnKnox(thecub14)
(@robertc84697040) reported
@virginmedia @will_thelwell Any update on Falkirk,Fk1 postcode 28 hours been down.Had 3 texts to say it's up and 4 emails but nothing🙃.I have rebooted router lots and waited the 60 seconds and nothing?