Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 01/26/2026 18:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Fulham, Paddington, Hounslow, Leatherhead, Hampstead, Wandsworth, Hayes, Egham, Kensington, Twickenham, Wembley, Southall, Slough and Hammersmith.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomFulham TV
United KingdomLondon Wi-fi
United KingdomPaddington Internet
United KingdomLondon E-mail
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages

  • alastairmccoll alastair mccoll (@alastairmccoll) reported from Brentford, England

    @virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.

  • roballan07 Rob Allan (@roballan07) reported from Maidenhead, England

    @virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.

  • CoydeMatt matt coyde (@CoydeMatt) reported from Kingston upon Thames, England

    @virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!

  • davidjoneshome DJ (@davidjoneshome) reported from Kingston upon Thames, England

    @virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.

  • nicmac_design nicole mcpolin (@nicmac_design) reported from Hillingdon, England

    @virginmedia paying £26.95 for pay per view and it’s glitching and freezing every couple of seconds. I’ll be expecting money off my next bill, this is not the service I expect to receive for a ‘special event’ #RuizJoshua2 #boxing #virginmedia

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

  • CounterCultureG Counter Culture (@CounterCultureG) reported from London, England

    @virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th

  • charliehart1985 jack (@charliehart1985) reported from West Molesey, England

    @virginmedia still having issues with Netflix still not working on my tv

  • chrisscoff Chris Scoffield (@chrisscoff) reported from Merton, England

    @Caryl_G2 @virginmedia Status page has the fix eta now at Midnight tonight - it was 13:55 a short time ago. Very unhappy.

  • HardikVishna Hardik Shah (@HardikVishna) reported from Richmond, England

    @virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @jonslinn @virginmedia TW11. Nothing . All down

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Paddington, England

    @DBUk11 @virginmedia Pathetic customer service non competent engineers not turn ups on appointments whenever call just sorry. It's better than everyone should banned @virginmedia

  • lisa_hulme Lisa Hulme (@lisa_hulme) reported from Richmond, England

    @virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.

  • timmy_uk Timothy Firmager (@timmy_uk) reported from Merton, England

    @virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @JohnGaylor @virginmedia You couldn't make this shit up

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Brooksy1982 Victoria Robson (@Brooksy1982) reported

    @virginmedia your service is absolutely shocking. Avoid at all costs 😡

  • pipkinsp p hartley (@pipkinsp) reported

    @virginmedia I know there’s an issue without calling or going online I’ve not had a landline for 3 days 🙄 but you’ll still take my money 🤬🤬

  • brysatra 𝓂 𝒶 𝓎 𝒶 𝓇 (@brysatra) reported

    @virginmedia Yeah, it only took an hour and multiple phone calls to cancel an appointment. Great job VM. 👍🙄

  • Sparklymanda sparkles (@Sparklymanda) reported

    @virginmedia My only issue is it won’t let me call out and there’s no one else around to use their phone.

  • Victoriahollie3 @vickybarking@mastondonapp.uk (@Victoriahollie3) reported

    @middlemoo @virginmedia I'm **** at maths but I reckon that's around a 8% increase. It's outrageous.

  • ScotHayes_ Scot Hayes (@ScotHayes_) reported

    @virginmedia None that I know about. But im paying for 516mbps and an upload speed of 35mbps but only getting 100mbps and 20mbps at the wifi router. So you are failing to provide the service im paying for!!

  • mattyremf Matthew Olliver (@mattyremf) reported

    @virginmedia how come it is impossible to get through to your cancellations team or even cancel a service with you. Dropped calls, evasive tactics constantly requoting this and package that. WhatsApp is worse than calls.

  • OscarHoyle Oscar 🌷 (They/Them) (@OscarHoyle) reported

    @WhiskyWizard31 @virginmedia EE are brilliant here. Most importantly they have amazing customer service which was the reason we left VM. We downgraded speed to 73MB/S but I've hardly noticed any difference, also the 73MB/S seem more consistent as VM would often drop quite slower.

  • yellocarse10 Judith Ashforth (@yellocarse10) reported

    @virginmedia still waiting for my internet to be connected, have a contract that should have started 18 November 22!! Raised a complaint which had duly closed by Virginmedia with no resolution offered!! Even emailed direct to CEO Lutz Schuler with no response!!

  • word_me_ Me (@word_me_) reported

    @virginmedia thanks virgin Due to an administration error by yourselves my service cant be installed today even tho we have informed you about the error