Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, Slough, Windsor, Chertsey, Wandsworth, Hounslow, Sutton, Isleworth, Uxbridge, Ealing, Brentford, Northolt, Greenford, and Hayes.

City	Problem Type	Report Time
Hammersmith	Internet	7 hours ago
Southall	Internet	1 day ago
Slough	Wi-fi	2 days ago
Windsor	Wi-fi	2 days ago
Hammersmith	TV	3 days ago
Southall	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 3 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Francesco Marchet (@MarchetF) reported 6 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Phil ******* (@SustyPhilC) reported 6 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Oliver Fatyol (@IstvanOFatyol) reported 7 minutes ago from Ealing, England

  @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

• 
  Andy Walker (@educationforum) reported 9 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  Stephen Champion (@Champs707007) reported 21 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Nada Tharanee (@ntharanee) reported 25 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Bhavin (@Bhavinmaru2020) reported 26 minutes ago from Hillingdon, England

  @virginmedia I am loosing signal intermittently. Not great!

• 
  Charbster (@charbster) reported 29 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  DJ MRT (@DJMRT) reported 30 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Ravinder Judge (@judge_ravinder) reported 30 minutes ago from Hounslow, England

  @virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!

• 
  💋unknown💋 (@unknown45523435) reported 34 minutes ago from Hillingdon, England

  Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

• 
  Gabor (@GaborPfalzer) reported 35 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 35 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Urban Edge Capital (@UrbanEdgeCapit1) reported 37 minutes ago from Brentford, England

  @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 49 minutes ago from Spelthorne District, England

  @virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left

• 
  jrd1982 (@thefitebegins) reported 51 minutes ago from Hillingdon, England

  @virginmedia Yet again Virgin Media is down and yes I have tried the checker. Why are services with VM constantly going down across the UK?

• 
  Mike Fuller (@ninepine) reported 57 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  R. Aaron (@aaronuart) reported 57 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 60 minutes ago from Hounslow, England

  @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  matt (@sirtrevsheader) reported 8 minutes ago

  I was told I would get £40 credit on my account for poor service but it had not been taken away from my bill,instead ypu have stated that I owe £40 from last month instead. Lying again. @virginmedia

• 
  Adam Spooner (@aspoone2) reported 12 minutes ago

  @virginmedia what an awful service New customer and already regretting it Along pops engineer 1 on 22nd to install the service Oh can't do that mate, we need to call out the street team, they will be there Wednesday

• 
  Tom Poole 🇬🇧✳️ (@TheRealTomPoole) reported 14 minutes ago

  @virginmedia - we're trying to cancel your services since the bill has gone up over £80pm. How do I do this, we need to speak to someone in cancellations but I can only get through to sales?

• 
  🇬🇧🔥 FIRE is awesome 😎 (@GrahamCompton) reported 15 minutes ago

  @CompoundingISA @MartinSLewis @ao Such short sighted customer service experience. I's like dealing with Virgin Media 10 years ago. I had to tell them 2-3 times that yes, I really did want to cancel. Thankfully, I was only on hold for a few minutes.

• 
  Scuba (@RomeoLabia) reported 18 minutes ago

  That **** off is aimed at your marketing department @virginmedia & I'm pretty sure this is a GDPR breach? @Ofcom A massive communications company who won't allow you to unsubscribe from marketing texts and emails.

• 
  Sir Christopher (@chrishenry88) reported 21 minutes ago

  @virginmedia I paid an amount of money on 15-07-26 , it still has not been deducted from the Virgin media app , it has from my account . My service is dire , as usual . Why is this an ongoing problem ?

• 
  Adam Fletcher (@Fletchmyster85) reported 22 minutes ago

  @virginmedia It's tells me you'll be in touch within 48 hours, it's now over 72 hours and nothing. You didn't send me an email with my ticket details of the complaint, got back to the page to make a note 20mins later and the page had gone. Absolute shambles. Broken service & broken support!

• 
  Scarlett Shaw (@ScarlettShaw) reported 23 minutes ago

  The one touch switch for broadband might sound like a good idea but here’s something they don’t mention. When you leave @virginmedia , the email address you’ve had for 30 years is deleted. So you have to spend hours and hours changing login details on everything. It’s so stupid.

• 
  Sharon Grimes (@sharongrimes1) reported 24 minutes ago

  @virginmedia I’m not a customer of your co but sub contractors for your co rudely knocked on my door this morning to move my car. Should I not been notified of works carried out. What if I was not in, and there was damage to my car?

• 
  Karen B 🥀🇪🇺 🇺🇦💜🤍💚KarenB@KBGreyhoundLady (@KBGreyhoundlady) reported 26 minutes ago

  @Lewis_BGA @BBCBreakfast Virgin media did the same. The call centre was in Wythenshawe Manchester. Now it’s in the Indian subcontinent. OH had a mare as our e mails crashed. Lovely young woman but SO hard to understand. Also AGES trying to get through to speak to a human. Customer service is dead