Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hammersmith, Wembley, Woking, Merton, Paddington, Sutton, Hounslow, Leatherhead, Hayes, Guildford, Hampstead, Slough and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Intermittent and then completely down. Maybe a day or two ago, multiple times over the course of this issue
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia It’s been terrible since early June. Yes I have tried wired and wireless. There was an issue in the area that was ‘fixed’ a few days ago but nothing has changed. 4 people have come to the house and ‘fixed’ the issue. No change. I have work to do.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.
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Keef Gibbs
(@Keefidentity) reported
from
Merton, England
@virginmedia Your service is pathetic. Been on “hold” since 10am this morning. Awful! I’m cancelling my account.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Thanks, John. No they didn’t confirm. All they said was that the issue *might* be fixed by August 2nd, which as you can imagine is far from ideal. Meanwhile, I’m also being charged a full month despite not having a reliable connection for over a week.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia Over a week now and still an intermittent service. Anyone else in Twickenham having problems? We have a new hub, new tv box, we have had a technician call and still intermittent TV and wifi. Do better #dobetter #virginmedia #twickenham
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia wifi down in SW18 2 for the third time this week. Don’t ask me to check your status dashboard, this happens EVERY week. It’s a constant, systemic issue, please get an engineer to come out & look at local box. Paying £130/month for terrible service, fuming 🤮😡
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royal 🌈
(@elthampalacegay) reported
from
London, England
Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
@virginmedia Stop calling me then hanging up. That’s rude.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Not good enough! I would believe you if this was the first time it happened but I am not paying £53.75 a month for this awful service and unreliable service… not when there are plenty of providers offering more for less.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia The internet is not working
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia I’m afraid not. I did ask to speak to a supervisor/manager and they said they would submit this request. My question is: is there actually a fault or is this an ongoing issue? It seems to be the latter, tbh.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@Papi85799379 @virginmedia Not sure why they can’t just identify the issue and fix it. If this issue was impacting them at their offices you just know it’d be sorted in no time flat
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Why is it taking so long for an engineer to genuinely fix the issue?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laura Collier
(@XLauraCollierX) reported
@virginmedia No there are no faults. I’ve done this numerous times since about 10pm last night. It’s like there is no signal going to the hub
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Helen Chamberlain
(@ThatPhysicsGirl) reported
I think the worst thing is that I'm now at the point where my time is *literally* more valuable than fixing this - I get paid more per hour than I am trying to get fixed. I assume this is how they make money but yanno, I need to live on more than broadband @virginmedia
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Paul Thomas
(@Dr_Paul_Thomas) reported
@virginmedia These issues still have not been sorted locally - are Virgin going to fix them please
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curry_curious
(@jd_bbcbcm) reported
@virginmedia No follow up from VM confirming when services would be ceased, no communication about whether the decision to move had been changed. Very, very poor customer service
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Diane davey
(@daveygirl36) reported
@virginmedia been on the phone for 1 1/2 hours, transfered to this department to another, then another only to be told you need this department, your customer care is shocking.
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Ziggy
(@zigmiester001) reported
@virginmedia I have tried everything to get help and just keep going round in circles. My partner is a key worker and it's imperative she is online, that's why I pay for the top bundle (1250mbs).
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The_Rotch
(@RotchThe) reported
@virginmedia funny how once I've cleared my outstanding bill and ask to be transferred to leave, agent hangs up, and now been waiting 45mins for anyone to answer! That's ridiculous and just reinforces the desire to leave! You would not bethe service your collections team give!
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Lynx in the Description
(@lynxtaurreturns) reported
@OtterSparx As a Virgin Media customer, I can reserve one. Now I just need to, uh Have the money to buy one when my reservation bears fruit >.>
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Chris Szumilo
(@chrisszumilo) reported
@Natarlux @virginmedia So when I did get through to your call centre, they assured me that they will schedule a call this morning between 9 and 10am from your U.K. based customer support. It’s coming up to 11am and still no call.
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curry_curious
(@jd_bbcbcm) reported
@virginmedia Not until later today. If there are no problems. Why didn’t the agent state that this would be the situation? I was absolutely clear that our service would not be going live until COB on the 23rd. Surely they should have used some common sense about when services would be ceased?