Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Merton, Kensington, Hammersmith, Paddington, Sutton, Guildford, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge, Northolt, Fulham and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| Wembley |
Internet | |
| Merton |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia Yep. Service down. Problem in area. It happens so often it’s a joke.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.
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tilak😎
(@tilak2) reported
from
Richmond, England
@virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
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Andyy 🇪🇺
(@andyyoung2) reported
from
Wandsworth, England
Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.
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Hannah Dodd
(@hdoddles) reported
from
Merton, England
@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia Also the outage is not shown on the virgin media website which continues to claim there are ‘no known issues’ in my area - a clear falsehood
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia @NeilWBallingall HELP!!!!!!!!!
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David “Still Not the Footballer” Wheater
(@DavidWheater) reported
from
Richmond, England
3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.
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Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?
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Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Megan
(@Megan22082484) reported
@virginmedia Thank you for replying at this point I don’t know! I have had no internet since 1pm Monday and on my 8 phone calls to you since then I have been told different things! One call it’s a isolated issue we have then the next it’s areas outage!
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J-Bear🌹🦋⚫
(@RosieJess13) reported
@virginmedia Sale for everyone else. But for someone already a customer with you, we get an email telling us of a price hike? Interesting... but don't worry, the moment I can get out of this contract, I'll be making my way back to @skytv who we never once had an issue with in 5 years.
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Megan
(@Megan22082484) reported
@virginmedia We have had a call with a someone from a tech support team who said we will send you and router and cables. We only got the router and no cables and the router doesn’t work!! I now have to wait till next Wednesday for a engineer!
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Jon
(@Jonboy19821982) reported
@virginmedia employing the 'keep them on hold' tactic when a customer is trying to cancel their contract. Hour and a half so far. What is it £70 for new customers and £145 for existing? Plenty of competitors out there. Dooesnt seem like the best business to me.
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james
(@james43885678) reported
@virginmedia @virginmedia i have been awaiting a callback from a manger for months , a callback regarding my formal complaint for over 8 weeks. i have had no tivo services from before christmas, wasted 20hours of my life trying to speak to you. i had no internet for 2 weeks and a pixelated tv
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Jeremy B
(@Jerbla) reported
@virginmedia Yes does not help me meet mine or my children’s deadlines!
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Paul Smith
(@dreamendstate) reported
heads up, @bt_uk isn’t doing any fibre installations during lockdown but forgetting to tell customers. I’m leaving @virginmedia because of terrible customer service, so not a great start. 😬
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
@virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable
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Abel 💾
(@AbelInUK) reported
@virginmedia But the prices are automatically risen after finishing the contract anyway, then when trying to renew, with the counteroffer, you never keep the same price, it’s always more than before...
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Darren O'Rourke
(@_thinkrandom) reported
@DavidFe94748244 @chrishallrides @virginmedia Some may say it's a cartel! Of it wasn't for the internet I would not be with sky - once I'm out of contract I will be looking for a ISP service only.