Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Ealing, London, Paddington, Richmond, Wembley, Woking, Northolt, Hampstead, Redhill, Hounslow, Wandsworth, Hayes, Maidenhead and Egham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Ealing |
TV | |
| London |
Internet | |
| London |
Internet | |
| Paddington |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Mrs R
(@KateRenton) reported
from
Merton, England
@harryhpalmer @virginmedia @IggyPop We’re watching through iPlayer and casting onto TV. Pain when it buffers though. @virginmedia better get their act together tomorrow as it says on the website we’ve had service since 5pm today and nothing is working.
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Man of Vision
(@qshahawan) reported
from
Hillingdon, England
@virginmedia very disappointed in the service you are providing. I am being billed they bloody amount for the last few months where i have downgraded the bloody service.
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Russ Shaw
(@RussShaw1) reported
from
Hammersmith, England
@GavinJPoole @virginmedia I have been following your service nightmare with @virginmedia - I thought these experiences with them were a thing of the past, but clearly not!
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Sab
(@28Zizou) reported
from
Merton, England
@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
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Rob Trog
(@1troggy_FFC) reported
from
Richmond, England
@JockItch96 @virginmedia Don’t know how many times I’ve told you mate, the worst company in the world. When I cancelled them they carried on trying to take money then put a black mark on my credit file for non payment. Wouldn’t use them if they were the only choice!! Go Sky!!
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
We have internet, thank you to the engineers who fixes it but @virginmedia need to take a long hard look at how they managed this, poor poor communication , o-one monitoring SM over the weekend, a classic lesson in failing in crisis management and customer care
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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PlaneSimple
(@planesimpletra1) reported
from
Richmond, England
Still no TV, phone or internet in TW11 since Thursday morning. Their website is showing no known issues in the area! What an incompetent and disgraceful company @virginmedia
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Sarah McKenna-Ayres
(@tigerbeanmedia) reported
from
Richmond, England
Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house for days!😂😂#nightmare #firstworldproblems
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Sana Kardar
(@sanakardar) reported
from
Kingston upon Thames, England
(2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.
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Mrs R
(@KateRenton) reported
from
Merton, England
@daveberry_tweet @absoluteradio @leonagraham sorry! never going to #letitgo with @virginmedia no Wi-fi since 9am last Thursday until 6am this morning. Very unhappy #SWLondon
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Chris Smith
(@chrissmithvivi) reported
from
Merton, England
@virginmedia Yeh... Mine is still down
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia any news on KT3 internet/tv issues, day 4 now of nothing and it’s Christmas
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MarkusAntonius 🐭
(@Siggers69) reported
@ConstableChaos @virginmedia We ended up ditching them because their Internet became so unreliable, and we were never getting the download speed, it was all our fault apparently!! Went with @EE through the bt network, and surprise surprise we are getting what we are paying for!
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Chris Sheridan
(@fatshez) reported
Is there a @virginmedia problem in Glasgow City centre?
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Nicole 🤓🎮📚🍩
(@nickyg373) reported
@virginmedia No, I have no idea what's going on, but we've had estimates on the app of anywhere between a few hours and a week to fix
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Alan Tibbs
(@AlanTibbs6) reported
@virginmedia nobody is helping me activate an o2 simcard i received 2 days from virgin media o2 say its virgins issue and virgin say its o2
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H
(@hbdz99) reported
@virginmedia It was originally attempted to deliver by Yodel but now i don’t know who is delivering it. I have no tracking info whatsoever now.The pre install team can’t tell me if Yodel are delivering it or not. I’m genuinely fed up i’m going to cancel my contract if it doesn’t turn up today
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Paul Damien 👯♂️🌈(He/Him/It) 💫
(@paul_damien) reported
The utter scum @virginmedia needs to fail. They are utter scum and their business needs to fail. As a shareholder in your parent company liberty bell, please can you advise where I can raise a shareholder question about how awful the UK operations are.
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Jenn 💙
(@crochetjenny) reported
@ConstableChaos @virginmedia @Ofcom another complaint about them, shocking customer service.
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Nicole 🤓🎮📚🍩
(@nickyg373) reported
@virginmedia There's always an outage in my area. I've complained about it, and had a technician out to confirm. I'm really frustrated with this
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Drainy bird
(@drainy_bird) reported
@virginmedia Yes. And nithing hence the need for a password reset lisa on live chat promised. Yet another bit of lip service from incompetent staff that clearly dont have a clue on simple easy tasks. Every single person i speak to NEVER does what's promised its disgusting service
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SalKey
(@Salter3) reported
anyone else having trouble trying to speak to anyone with any sense at virgin media