Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/12/2026 22:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Slough, Maidenhead, Paddington, Wembley, Woking, Richmond, Kingston upon Thames, Hounslow, Burnham, Southall, Hampstead, Greenford, Wandsworth and Ealing.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomSlough Internet
United KingdomMaidenhead Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • ElspethFit Elspeth Van Der Hole (@ElspethFit) reported from Kingston upon Thames, England

    @virginmedia why are you so ******* terrible? I just want to watch Netflix.

  • UB5simon Simon Bye 🎪🔶 (@UB5simon) reported from Southall, England

    @virginmedia Service is back, but I moved over to VM recently and the service from my previous provider was much more reliable. WiFi has been down several times in the last few months.

  • MTaylorRacing Mackenzie Taylor (@MTaylorRacing) reported from Chertsey, England

    @vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !

  • DavidoffDonut Dave Saunders (@DavidoffDonut) reported from Hillingdon, England

    On phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.

  • ElspethFit Elspeth Van Der Hole (@ElspethFit) reported from Kingston upon Thames, England

    @Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃

  • gary230264 G.Marshall Gleghorn (@gary230264) reported from Merton, England

    @virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!

  • raesnothere1 raesnothere (@raesnothere1) reported from Hammersmith, England

    @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

  • Skibird217 Tigerfeet (@Skibird217) reported from Hillingdon, England

    @virginmedia asking yet again for help with my sim swap?? Anyone????

  • scottdb79 Scott (@scottdb79) reported from London, England

    @virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.

  • nixearle Nicola Slyper (@nixearle) reported from London, England

    @virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?

  • bobbybirchall Bobby Birchall (@bobbybirchall) reported from Ealing, England

    @virginmedia why is it absolutely impossible to cancel a contract with you? A communications company that doesn’t want you to be able to speak, write or email them. No wonder everybody wants to leave you. 0 rating for customer care... we’ll keep trying to get hold of you.

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia

  • MarkAJTaylor Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave

  • TheGeekiestOne The Geekiest One (@TheGeekiestOne) reported from Ealing, England

    When can i leave from the poor service which is @virginmedia ?

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia I will be waiting for a call from your end as I can see you have sent me the bills on my email asking me to pay immediately. I had used your services since last 10 years. Your service has gone down to worst.

  • TheGeekiestOne The Geekiest One (@TheGeekiestOne) reported from Ealing, England

    What is the best ISP? Thinking of moving from the lack of internet and service from @virginmedia?

  • nizbit Nizbit LFC* (@nizbit) reported from Kensington, England

    @courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia So that's fine it looks you don't want to resolve the issue. I made many calls. I shared my account details with you and you can travel it. My contact details are there.

  • ARBack1 Alan Back (@ARBack1) reported from Richmond, England

    @virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulKind9 Paul Kind (@PaulKind9) reported

    @virginmedia Does anyone else share the feeling of unadulterated frustration in gaining access to a person in authority within @virginmedia ? How do I get to talk with ANYONE who can actually HELP with a non-standard, non-technical account issue? This has been going on for WEEKS!

  • DrealSMAK Mattttt (@DrealSMAK) reported

    I’ve clocked that Twitter is the best place to get good customer service from these brands they hate being embarrassed here. Virgin media have till the end of the week to pattern up before I come for them

  • LinaSan50569395 Lina Santos (@LinaSan50569395) reported

    Don’t ever get @virginmedia broadband or mobile. It will be your worst nightmare!

  • Captain_Hummus Marco Holness (@Captain_Hummus) reported

    @haylsnewsam @virginmedia Still nonexistent. The more I read about this on Twitter, the more I see it happening across the UK, let alone London. I can’t understand why they seem to think it’s a hardware problem and not something with their service. Had to go to my office today as home work was impossible

  • EmikoKazzakeu Emíko *^-^* (@EmikoKazzakeu) reported

    I swear @virginmedia you need to sort your ****** service out. So I am being told I now have to pay £250 to leave yourselves because of **** service that doesn't work correctly!!

  • JoshLovesAnimeX Josh (@JoshLovesAnimeX) reported

    @virginmedia Can you explain to my why the second it hits 4pm everyday up till midnight it's awful then if it's no congestion then what is it?

  • Chrishaygreen Chris Haygreen (@Chrishaygreen) reported

    Absolutely shocking customer service from @virginmedia been hung up on two times and spent over 2 hours on the phone!

  • StephanieScicl3 Stephanie Scicluna (@StephanieScicl3) reported

    @virginmedia Complaint numbers C0403213197 & C0903212431 any update?

  • SansaSt78718487 SansaStark (@SansaSt78718487) reported

    @virginmedia @Pinklady66 Not good enough virgin. Over 20 years a customer so many problems, denied access, I need sky Atlantic soon or will go to sky

  • TheCyberJoe Joe Gardiner (@TheCyberJoe) reported

    Called virgin media as our 100mb broadband jumped from £32 to £52 at end of contract. First person got us down to 43, or 46 for 200mb. Still expensive. Called back, different team, only offered packages >£60. Got transferred to someone else, £37, 200mb. Instant doubles speed :)