Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Leatherhead, Paddington, Hammersmith, Wembley, Fulham, Merton, Redhill, Ashtead, Wandsworth, Kingston upon Thames, Hayes, Hounslow, Ealing and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Leatherhead |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Paddington |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.
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Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Chris Wade
(@wadoinlondon) reported
from
Richmond, England
Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer
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Tracey Brocking
(@tracey_brocking) reported
from
Wandsworth, England
@virginmedia #virginmediadown down in London SW17
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Noor
(@nooriiiy) reported
from
Paddington, England
Can @virginmedia WiFi please fix up!! Gave me a right scare
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Neil doesn't have a bookshelf
(@nlpedwards) reported
from
Richmond, England
Hi @virginmedia ... right now your ‘service’ is delivering a download speed of 0.57 Mbps. You’re a joke.
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Julia Valerie
(@Julia___Valerie) reported
from
Kensington, England
@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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Ore Meta
(@OreMeta) reported
from
Wandsworth, England
THANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Davey Murphy
(@daveyneilmurphy) reported
from
Wandsworth, England
@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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Dewald Hanekom
(@DewaldHanekom) reported
from
Hounslow, England
@virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!
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Milesfiles
(@MilesMalaya) reported
from
Hammersmith, England
@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RITA TAYLOR
(@rita_taylor) reported
@ChadWeather @virginmedia Apparently the boxes overheat on the streets with the cables in an engineer told us . They started updating them but think they ran out when they got to Oldham .Would also help if they changed the green to white boxes to deflect the heat on sunny days !
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MVP7
(@MVP719) reported
@virginmedia No it isnt! Tried a factory reset and says it’s a broadband issue, windows diagnostics says it’s a DNS issue, I told 2 customer service agents this twice before when I called and they were too quick to fob me off and get me off the phone.
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jason
(@jayboyrudeboy) reported
@virginmedia Have question....its says the N19 area is down ...but people living across the way from me have broadband band.. Yes they are virgin customers.
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Lotty
(@lottywalsham) reported
@Bernie55564766 @BAFTA I’ve had an idea, if only there were a media at our fingertips ........If you tweet @virginmedia I’m very confident that they will help #VirginMediaBAFTAs pal x
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Bernie
(@Bernie55564766) reported
@BAFTA Shame sponsored by Virgin Media. Worst customer service ever.
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Bernie
(@Bernie55564766) reported
@BAFTA @itvnews Shame sponsored by Virgin Media. Worst customer service ever.
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Paresh Chauhan
(@pazzy1000) reported
@virginmedia If you cannot provide them, cancel my contract free of charge because you service isn't doing what it is supposed to on the tin
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Neil Cammies
(@NeilCammies) reported
@virginmedia No, its gone again three times today so far. Pretty poor. Getting a bit fed with this, have been with Virgin since the beginning but this service is just getting worse. Very frustrating.
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Bernie
(@Bernie55564766) reported
@BAFTA Shame sponsored by Virgin Media. Worst customer service ever.
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Gareth Balmer
(@garethbalmer) reported
from
Gloucestershire, England
@virginmedia has someone been a bit fat-fingered and pushed out a firmware update or something in the Gloucester area? Few people are having issues with their boxes restarting - ours went with a big click of the HDD, which was a bit worrying!