Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Hampstead, Paddington, Wembley, Ealing, Kensington, Northolt, Hounslow, West Molesey, Slough, Fulham, Leatherhead, Wandsworth and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑
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James Brown
(@JammieBun) reported
from
Hillingdon, England
Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Ealing, England
@virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.
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maureen robert
(@morish1) reported
from
Hillingdon, England
@virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.
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mara penzo
(@magma62) reported
from
Brentford, England
@virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.
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simone clark
(@iglu_sim) reported
from
Kingston upon Thames, England
@virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Stuart the Copywriter
(@StuartTarn) reported
from
Spelthorne District, England
A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.
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Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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MarcHayo
(@markhayo) reported
from
Kensington, England
Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Dixon
(@daddydikko) reported
@virginmedia trying to speak to someone is a joke, I have tweeted you don’t reply your Broadband is awful drops in and out constantly ….. I will try again tomorrow …. #virginmedia #badcustomerservice
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carlos rios
(@johncrios) reported
@virginmedia any news of outage for torbay
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Tyla Barrett
(@TylaBarrett) reported
@virginmedia @virginhelp Hi, was trying to report a scam call from a mobile number appearing to be on the virgin network, twitter has been more helpful than live chat so this has now been reported to the correct department. Thank you
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kieran tomkow
(@yomkor) reported
@Tanychewmoo @virginmedia I was lied to too, promised my service would resume by 8pm, then 9pm it's now past 23:18 and still no service, stop lying to your customers @virginmedia it's not good for business
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Uddin
(@HussainCEO) reported
@virginmedia @LEiGH_331 Such a terrible company. Internet down again.
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kieran tomkow
(@yomkor) reported
@virginmedia Not if your in tq2 6 and don't provide a service for 12 hours!
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kieran tomkow
(@yomkor) reported
@virginmedia I'm not happy, things are not flying, no service for nearly 12 hours, what are you playing at?
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Paul Gaskell
(@PaulGaskell11) reported
@apparentlyanerd @virginmedia You believe that you'll believe anything!! @virginmedia is diabolical service. Complained every week since the Euros2020 started and got absolutely nowhere with the mitmop call handlers. Another example of #ripoffbritain how the monopolies commission dont sort out ISP's ??
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Liz Lightstone 💙
(@kidneydoc101) reported
Hopeless @virginmedia - we are four professionals often working from home. ~10 days ago internet became erratic. You’ve failed to sort despite numerous calls but most frustratingly you say every morning you’ll ring back -and you never do. Left high & dry. Not good enough
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Nadeem
(@Nadeem74159629) reported
@virginmedia crapest bs service ever can't wait till leaving you guys absolutely joke of service