Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hampstead, Paddington, Southall, Wembley, Ealing, Kensington, Northolt, Hounslow, West Molesey, Slough, Fulham, Leatherhead, Wandsworth and Hayes.
| City | Problem Type | Report Time |
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 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
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| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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Andrew Burdett
(@andburd) reported
from
Maidenhead, England
Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Viking_Antrim_Man
(@antrim_man) reported
@VirginMediaIE When are you going to fix access to my virgin media, unable to view a bill for a week now.
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Simon Tanner
(@SimonCTanner) reported
@virginmedia The engineer isn’t due until this pm - so that will be 2.5 days without any service. Lamentable
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Mehfuz
(@Mehfuz239) reported
@virginmedia I have requested phone return twice. Latest job number 1163794. Previous one is 1162819. Nothing recieved in royal mail. How do I send back the mobile? Very bad service. @Virgin @VirginCare
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ArmStrong
(@ArmStrong2002) reported
@virginmedia please can someone of authority call me regarding a sky sports package being added without my knowledge? I have no emails about this, I have been signed into a contract without my knowledge and now no one can help. No managers will come to the phone
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Kathleen Morrison
(@misskmorrison) reported
@virginmedia And didn’t seem to grasp he’s in hospital, in an entire other city, with no one who can physically call or text the credit line from his phone, and as I said, is elderly. So I have texted him the voucher codes in the hope he has the capacity to do it himself. Shocking service.
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Yvonne Nobis
(@yvonnenobis) reported
.@virginmedia hi, this morning I was phoned by someone saying they were from Virgin, purporting to be about our slow internet (CB2 area). They knew our account details & were insistent that I download software. I'm assuming this is a scam but can you publicise?
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(@itsSimplySadya) reported
@virginmedia The problem is that these tests always come back with a NIL response but we still have not been able to get functioning wifi and virgin has not gone beyond this to solve it ergo my initial frustration
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TazSA21
(@TazSa21) reported
@virginmedia is there a problem with virgin internet in the Child's Hill/Golders Green area? My internet is down and have tried restarting the box which hasn't worked.
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ArmStrong
(@ArmStrong2002) reported
@virginmedia Hi, I spoke to someone this morning when I realised how much I had paid. They said someone set up ski sports on the 7th October and signed me into a contract. I’ve never done this, we do not watch sports. We have never had sky sports. I’ve had no emails, nothing.
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lmitchem
(@lmitchem1) reported
@virginmedia we have just joined you are on the 1 gig service and today I am getting 3mbps download speed! I am literally at a loss of how to revolve this as no one seems to be able to help