Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 01: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Paddington, Redhill, Hounslow, Maidenhead, Hampstead, Woking, Southall, Guildford, Epsom, Wandsworth, Feltham, Barnes and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Jason White
(@JasonWhite09) reported
from
Hounslow, England
@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.
-
Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
-
Jim Giordan
(@JimGiordan) reported
from
Kensington, England
@virginmedia Broadband but changing my DNS settings fixed it, would be useful if your diagnostic tools reported back that the problem was with your DNS servers
-
Susie20RF
(@pandsreid) reported
from
Merton, England
@virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..
-
Neil Edwards
(@nlpedwards) reported
from
Richmond, England
Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.
-
Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
-
Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
-
Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
-
Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
-
Mike Keogh
(@mikelondonse) reported
from
London, England
@virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!
-
Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Tv and phone also not working
-
JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
-
A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin Media’s shit service strikes again at the weekend...was about to watch a film on Amazon Prime!!! @virginmedia
-
Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .
-
Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
-
Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
-
Will Ricketts
(@tb_doc) reported
from
Merton, England
Shit just got real! Not only am I self-isolating, but my @virginmedia WiFi keeps going down #FirstWorldProblems 😱
-
Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
-
Dave
(@BigadeeDave) reported
from
Richmond, England
@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
pipsy
(@cobaltcatcat) reported
@virginmedia Yes. Different comments on 3 calls. One said 72 call back, next said 70 days, last one was insistent I had to give 30 days notice! It has never been used I rang as soon as got paper bill to say no nothing, don’t recognise, they can see it has never ever been used. Not happy.
-
goldie-gold-656
(@goldie_gold_656) reported
@virginmedia No network issues found. Still having all the same problems. Having to disconnect and reconnect multiple times a day.
-
pipsy
(@cobaltcatcat) reported
@virginmedia Fyi last call handler was computer says no awful. Just looped saying system says added by red button. All I have spoken to say can see not used. We have a pin. Kids do not know this. I don’t watch sport. Hub def didn’t add it. 1/2
-
Diego Rodriguez
(@rgordillodiego) reported
I am living a nightmare with @virginmedia. I am working from home and I am unable to set up the quick start kit, because the cable is not compatible and there is no Customer Support number.
-
CinosTheHedgehog 2010
(@Cinosthehedgeh1) reported
Virgin media is crap around my area it turns off multiple times every day I'm angry😡😡😡😡
-
Brendan
(@brendanleejones) reported
@virginmedia i have informed you I’m moving home and taking my services with me but I have a sneaking suspicion your agent on the phone has set me up 2nd contract as I have a new account number .. which is going to be really annoying 🤭 can you help ?
-
Simon✨🌱
(@SimonCDavidson) reported
@SUPERLIKEMP3 We cant even get virgin media WiFi where I live because of the signal in my area but I used to pay for it at uni and had no issues
-
Hello
(@Hello98455703) reported
@virginmedia Well I pay one more bill for 28 days cancellation and £200 for early cancellation fee take me to court coz you not getting event £0,01 from me, costumer service are so bad, they keep putting phone down, not sure where they answer their call from but it sound non experience staf
-
kase.
(@notkaseyph) reported
I’m about to drop kick this ******* router @virginmedia CUT THE ****
-
Lucy Martin
(@lucymart) reported
@craftybison Start as they mean to go on - virgin media are absolutely awful