Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/17/2026 12:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Paddington, Leatherhead, Southall, Hayes, Guildford, Hampstead, Slough, Maidenhead, Wembley, Woking, Richmond, Kingston upon Thames and Burnham.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHounslow Wi-fi
United KingdomLondon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?

  • OlaAgbaimoni Ola Agbaimoni (@OlaAgbaimoni) reported from London, England

    @virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    @virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?

  • Cathemc Cat McNally-Hughes (@Cathemc) reported from Hounslow, England

    @virginmedia is there an outage in London TW8? WiFi worked fine last night abs now won’t connect. Have tried to reset ect. Thanks

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown

  • pauldurie p2.0 ✊🏻 🏳️‍🌈 #BLM (@pauldurie) reported from London, England

    @OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)

  • rana_banana Rana Brightman (@rana_banana) reported from London, England

    As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬

  • Cathemc Cat McNally-Hughes (@Cathemc) reported from Hounslow, England

    @virginmedia are there internet issue in London TW8? Can’t connect to wifi. Have been through troubleshoot guide and still no luck.

  • RitchWaghorn Ritch Waghorn (@RitchWaghorn) reported from Banstead, England

    @virginmedia now been waiting 45 mins for customer services to answer. Totally #unacceptable

  • o0MattE0o Matthew John Earley BBC (hons) (@o0MattE0o) reported from Hillingdon, England

    @virginmedia Hi is there any way remove your "Advanced Network Error Search", it is stopping me access company related sites, if I want to search I would use #Bing or #Google. Look forward to having this removed not disabled from my account ASAP.

  • rana_banana Rana Brightman (@rana_banana) reported from London, England

    @k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all

  • o0MattE0o Matthew John Earley BBC (hons) (@o0MattE0o) reported from Hillingdon, England

    @virginmedia That doesn't work when you have to use a work proxy filter and you think it not on your network, and when going to that website on another device it's disabled, this is why I asked for it to be removed as disabled for you is not disabled.

  • TraceyElliott17 Tracey Elliott (@TraceyElliott17) reported from Wandsworth, England

    @virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!

  • NickyJBeale Nicky Beale (@NickyJBeale) reported from Kensington, England

    @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

  • maiku_akahane 赤羽マイク (@maiku_akahane) reported from Kensington, England

    I feel down as my @virginmedia internet.

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Still with the problem, no answer

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia Yes i did still the same hard drive problem

  • nmargwh Nicola W (@nmargwh) reported from Spelthorne District, England

    @virginmedia Why when your team called me today regarding my decision to cancel my contract have I received an email confirming changes to my package (phone removed) and a PDF showing a contract start date of 30 Nov. The recoded call will show I’m cancelling everything and have given notice

  • paulotuga86 Paulo J R Bicho (@paulotuga86) reported from Epsom and Ewell District, England

    @virginmedia I can’t see anything the message saying hard drive problem is on the screen

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • peatnik . (@peatnik) reported

    @virginmedia Thanks. Called just there and there are apparently no issues affecting my area. However, this persists, and has occurred a number of times in the past week.

  • benjigrafixx Benji (@benjigrafixx) reported

    @contentbythesea @virginmedia It’s because they offer the best connections and speeds, but they have the worst routers, they’re actually garbage. Took me ages to convince my family it was two different problems ; I’d suggest investing in a Wi-Fi 6 router and it should fix your problem no issues 🙌🏼🤙🏼

  • toastykombat toastykombat (@toastykombat) reported

    @virginmedia I'm having issues with disconnection again today

  • realdjstin Stin (@realdjstin) reported

    @virginmedia again, I call in after being cut off 2 days ago for a simple cheque reissue. The agent today again refuses to put me through to a supervisor & then cuts me off. You owe me money & now are wasting my time chasing it. Customer Diservice at it's finest!

  • KathyMi25429227 Kathy Miller (@KathyMi25429227) reported

    @virginmedia 28 minutes on hold n locked out of onlibe acct despite trying to access..U R happy to take dosh not happy to actually provide a service. Shocking.Get back to me or am leaving. Lotsa cheaper deals out there

  • Agent_Zig_Zag Agent Zig Zag 🟨🟥 🇵🇸 (@Agent_Zig_Zag) reported

    Older you get, the more you realise everything is a scam. Cancelled my contract with @virginmedia but they still took the full DD for the month. Will refund me pro-rata, but 35 days after disconnection date & by cheque! If I was 35 days late paying, they would cut my service off!

  • colinjlewis78 Colin J Lewis (@colinjlewis78) reported

    @virginmedia how long do I have to wait for you to finish your service today in the W4 area. You may have sent me a text but to not bother with a window is yet again another failing by you. You're putting our bill up but are giving us worse service, think it's time to leave

  • KeithLock8 Keith Lock (@KeithLock8) reported

    Is virgin media tv down in n7 an area

  • F1tzy79 JohnPaul Fitzpatrick (@F1tzy79) reported

    @virginmedia In fact you're about to lose a customer any more of your blatant pish.

  • NickBohane Nick Bohane (@NickBohane) reported

    @virginmedia Wireless. Which it needs to be. It’s clearly no where near as good as Sky, so we want to cancel.