Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/07/2026 06:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Wembley, Guildford, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge, Hammersmith, Northolt, Fulham, Hounslow, Ealing, Southall, Paddington and Richmond.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Total Blackout
United KingdomLondon Internet
United KingdomGuildford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

  • kmckeand Kate McKeand (@kmckeand) reported from Wandsworth, England

    Seriously @virginmedia what is wrong with your internet in Wandsworth I pay £47 a month and the service is patchy cuts out all the time it’s supposed to be fast fibre broadband but it’s anything but at the moment!!

  • SuperZAMtendo Zam ザム (@SuperZAMtendo) reported from Wandsworth, England

    @digitalronin @virginmedia And I’m getting 28 on a 100MB line... 🙄 Don’t use virgin media guys if you can help it #yearsofbadconnection #virginmedialife

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

  • northern_puddin Jason Hartley (@northern_puddin) reported from Kensington, England

    @virginmedia Thanks I checked earlier but it says no known issues. I also checked the guide for the lights on the front and it’s a connection problem / constant software download as it’s flashing green. Works for 5 mins then reboots and spends ages all flashing green again. 3 hours now.

  • EamonnCurran2 Eamonn Curran (@EamonnCurran2) reported from Ealing, England

    Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@

  • Nicolanoodle Nicola Fish (@Nicolanoodle) reported from Kingston upon Thames, England

    @virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.

  • SowmyaMukund Sowmya Mukund (@SowmyaMukund) reported from West Molesey, England

    Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡

  • MichelleMcGrade Michelle McGrade (@MichelleMcGrade) reported from Brentford, England

    No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!

  • northern_puddin Jason Hartley (@northern_puddin) reported from Kensington, England

    No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson

  • AbFitNutrition Veronica Mitchell RD (@AbFitNutrition) reported from Richmond, England

    It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia

  • NadaShakour Nada Shakour (@NadaShakour) reported from Kensington, England

    @virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!

  • turboeddie08 Eddie Seber (@turboeddie08) reported from London, England

    @virginmedia Btoadband not working, postcode Rm10 8JT

  • chriswoods84 Woodsy (@chriswoods84) reported from Ealing, England

    @ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all

  • NadaShakour Nada Shakour (@NadaShakour) reported from Kensington, England

    @virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.

  • jdaukes Johnny Daukes (@jdaukes) reported from Brentford, England

    @virginmedia It’s down. Expected fix by 16:00.

  • deborah_bonetti Deborah Bonetti (@deborah_bonetti) reported from Kensington, England

    @virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.

  • Margare7a Margareta Dovgal (@Margare7a) reported from Hammersmith, England

    Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

  • ukwip Anthony Cohen (@ukwip) reported from London, England

    @virginmedia Area issue. Fix by 12 July 4:50pm

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Epsom and Ewell District, England

    @virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Noddy_Holder Noddy (@Noddy_Holder) reported

    @virginmedia Morning ‘John’ why not just issue a statement about this issue seeing as it’s known and affecting users throughout the country?

  • BendyBen999 Ben (@BendyBen999) reported

    @virginmedia Again. Not what I as told by your colleague, shambolic service .

  • RitaBrosnan Rita Brosnan (@RitaBrosnan) reported

    @ConMurphyCarlow @rtenews @VirginMediaNews The media sold us out long ago once the fake plandemic started in 2020. RTE,Virgin Media you both are a disgrace in the Broadcasting arena. Why don't ye take a few lessons from GBNews in particular Mark Steyn and Farage. You are very poor by comparison. Don't pay TV licence!!!

  • Joe77330134 Joe (@Joe77330134) reported

    @MartinSLewis Dear Martin, I spoke to @virginmedia yesterday, over 6hours. Explained my dire Financial circumstances and that I needed help! They refused to reduce my future bills. 😢 Do companies have been a duty of care for people in crisis? I have exhausted all my current knowledge 🥹🥹🥹

  • wingfieldcovers Wingfield Designs (@wingfieldcovers) reported

    @virginmedia No it still has me on my old package nothing is showing, if not ill just cancel and find an alternative this all seems too difficult, I sign up to a new deal, I should just be sent the equipment rather than having to chase up

  • ads913 keith addy (@ads913) reported

    @virginmedia my email account has been hacked 4 times in 4 days .you need to sort this poor security hole and read your own forums.

  • bazzamac85 Bazza (@bazzamac85) reported

    @virginmedia No I have not. It’s been horrendous. How do I speak to someone in England please that can help with this issue?

  • Do0g7e Douglas Campbell (@Do0g7e) reported

    another Scam call pretending to be from @virginmedia . "you have errors on your broadband that we can see on our tech servers. that means you arent getting the proper speed"........

  • VirginMediaBS virginmedialies (@VirginMediaBS) reported

    @virginmedia refund policy states cheque produced in 30 days, their agents say 45. 45 never mentioned on site. Virgin won't do it in 30 as per their policy. More virgin media rubbish

  • samwbr sam (@samwbr) reported

    @virginmedia Status checker is often not up to date, spent 45 mins on the phone to you on Monday before your staff realised there was a problem