Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Slough, Hammersmith, Southall, Richmond, Hounslow, Wandsworth, Woking, Greenford, Northolt, Leatherhead, Laleham, Weybridge, Brentford, Walton-on-Thames, and Addlestone.

City	Problem Type	Report Time
Slough	Wi-fi	4 hours ago
Hammersmith	Internet	6 hours ago
Southall	Internet	1 day ago
Hammersmith	Internet	1 day ago
Slough	TV	1 day ago
Hammersmith	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  maureen robert (@morish1) reported 2 minutes ago from Hillingdon, England

  @virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!

• 
  Oliver Fatyol (@IstvanOFatyol) reported 3 minutes ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  Mark Ryan (@MarkGRyan) reported 3 minutes ago from Ealing, England

  Once again @virginmedia let us down with internet in W13 area ... not a good service at all

• 
  J (@not_on_fire) reported 4 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Gabor (@GaborPfalzer) reported 4 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Ravinder Judge (@judge_ravinder) reported 7 minutes ago from Hounslow, England

  @virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.

• 
  Paul Smith (@paulhelpspeople) reported 12 minutes ago from Twickenham, England

  When you cancel services with a company, because you are fed up with crazy price increases, but the next day get some ultra pushy sales guy from an overseas office try to argue they can do it better, when will they ever learn, no means no. @virginmedia you are the absolute worst!

• 
  Raynes Park Lib Dems (@RPLibDems) reported 13 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 24 minutes ago from Spelthorne District, England

  @virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!

• 
  Jenny (@jennymelmo) reported 30 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Mike Fuller (@ninepine) reported 31 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Tim Hole (@TimHole) reported 36 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

• 
  💋unknown💋 (@unknown45523435) reported 41 minutes ago from Hillingdon, England

  Virgin media down all over it seems… need #Internet what’s wrong with you @virginmedia

• 
  Shasa Colson (@THE_COLSON) reported 43 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Stuart the Copywriter (@StuartTarn) reported 45 minutes ago from Spelthorne District, England

  A combination of @OpenreachHelp‘s incompetence by cutting through the internet cable outside my house and @virginmedia no showing for an engineering visit to fix it has me having to run my business through my phone hotspot until Friday. That’s if they show up, of course.

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 48 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  SusannJerry (@MrsJerryTweets) reported 49 minutes ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 51 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 55 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  🎤Toby Gilles🎤 (@tobygilles) reported 55 minutes ago from Hounslow, England

  @virginmedia Will it be a quick fix?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  billy winter (@billywi56359173) reported 3 minutes ago

  @virginmedia can’t say I’m surprised to see I’m not the only person struggling with your shocking service, internets been cutting out on and off for weeks and every time I’ve tried to get support online it says ‘check back in 24 hours if you’re having the same issues’ t

• 
  Neil Randon (@NRandonFactor) reported 6 minutes ago

  Virgin Media broadband has been down all morning. Tried twice to speak to someone but held in queue for now more than three hours. Utterly useless @virginmedia

• 
  MaNpReeT SinGh (@Manpreet_Princ5) reported 10 minutes ago

  @virginmedia @Virgin raised a case DLP-1173743. Paid upfront for 15 months internet services and you have suspended my line. Sent emails for more than 5 days ago still no support. May need to reach out to @tdrauae

• 
  TommyH (@TW19_2_3) reported 12 minutes ago

  @virginmedia No wifi for the last 4 days and this keeps happening. Hub box replaced but still not working 👎

• 
  Dgjbear (@Dgjbear1) reported 13 minutes ago

  @virginmedia How do I direct message you? Gave up 90 mins on call waiting this morning to speak to your god awful customer service. Trying again now. 17 mins and counting Zoe!

• 
  Stephen Sullivan (@SullivanSK) reported 16 minutes ago

  @virginmedia Well over 2.5 hours on hold regarding a total loss of service and no responses to DMs. Live chat also seems to be disabled on the app. Really shocking customer service. Can you tell me how much longer I should expect to be on hold? Or have someone reach out?

• 
  Hadley Gamble (@_HadleyGamble) reported 16 minutes ago

  One hour 25 mins on hold @virginmedia @VirginMediaNews help!

• 
  Jack Sheldon (@jack6758) reported 18 minutes ago

  @virginmedia hi was meant to have an engineer yesterday to do some groundwork outside of my house but they never turned up

• 
  Chip Lewis (@crispinlewis) reported 18 minutes ago

  @virginmedia , trying to contact you to cancel, downgrade or renew contract?! It’s urgent anyone going to answer phone?! Web chat doesn’t work! What is going on?!

• 
  Brendan (@sabrevan) reported 18 minutes ago

  @virginmedia Please answer the question - what is the reason for the problem?