Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Paddington, Wembley, London, Woking, Hammersmith, Northolt, Richmond, Hampstead, Redhill, Hounslow, Wandsworth, Hayes, Maidenhead, Egham and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| Wembley |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet | |
| Woking |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Susie20RF
(@pandsreid) reported
from
Merton, England
@virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..
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Jerry Daykin
(@jdaykin) reported
from
London, England
@MichaeljonF Good question... just having a bit of an iffy connection last few weeks. I have a full on Google WiFi Mesh network... tried to iron out a couple of dubious hacks in the system... plus I’ve upgraded the core hub to the Nest WiFi Router now. Starting to suspect it’s Virgin Media 😂
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Jim Giordan
(@JimGiordan) reported
from
Kensington, England
@virginmedia Broadband but changing my DNS settings fixed it, would be useful if your diagnostic tools reported back that the problem was with your DNS servers
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Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
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tommy harper
(@daguvernor) reported
from
Wandsworth, England
@virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON
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Dr Tom Moore 🏳️🌈 🇪🇺
(@Theoryjoy) reported
from
Kingston upon Thames, England
@virginmedia It couldn’t happen at a worst time. Last time it was down there days and was completely confused by the statutory compensation scheme.
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gary marshall556
(@GMarshall556) reported
from
Ashtead, England
@virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!
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Richard Bristow 👨🏫🙋♂️
(@rjbmus) reported
from
Kingston upon Thames, England
Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@TomGeorgeBest @virginmedia I live in South London and this keeps happening to us too. Internet cuts out between 10-11am and then again between 3:30-5 every day. We pay for 50mbps and have internet speeds as slow as 0.9mbps. So frustrating.
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Catch Me If You Cancer
(@catch_cancer) reported
from
Maidenhead, England
@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@AFCBCarl @virginmedia Yep just called them and they can’t help cos all their systems are down 😡 bloody useless
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Thanks I’ve called the number and it says there are no issues in my area, please advise
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
Please can you advise help for small businesses who have had to close due to #COVIDー19 and can’t afford to keep on paying for broadband @virginmedia.
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin Media’s shit service strikes again at the weekend...was about to watch a film on Amazon Prime!!! @virginmedia
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Mike Keogh
(@mikelondonse) reported
from
London, England
@virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!
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Will Ricketts
(@tb_doc) reported
from
Merton, England
Shit just got real! Not only am I self-isolating, but my @virginmedia WiFi keeps going down #FirstWorldProblems 😱
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Dr Andreas Krieg
(@andreas_krieg) reported
from
Hammersmith, England
@virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia Tv and phone also not working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tarran
(@Tarran__) reported
@virginmedia worst customer service - they didn’t install broadband on the day agreed. The manager then put the phone down and lied about what the previous person on the phone agreed as compensation. Result - no broadband and calling again. Don’t switch to virgin!
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Janet Chapman
(@janetsworld) reported
@virginmedia No much better - and we pay for a ‘premium’ service. We have had no connection to intermediate connection or a super slow connection. It has gotten progressively bad over this year but this last month has been SUPER bad. Please can someone contact me to discuss.
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Sophie Littlefair
(@SophieLittlefa3) reported
@LadislavMaljar @virginmedia I’ve been trying to cancel mine since 9am yesterday... been hung up on over and over again.
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paul day
(@day7262) reported
@virginmedia Phoned bank there’s no problem with bank £11 DD comes out no issue the phone line DD won’t go.
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Nicky Shakespeare
(@NickyShakey) reported
So @virginmedia I can't message you on here so a tweet have to do. I can't afford yet another price increase when new customers are getting exactly the same as me for half the price. I'd like to cancel my contract but cannot use the phone. Help me sort this out
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Nick G
(@NickGeorgiouUK) reported
Internet down @virginmedia now WiFi Pod (which you charge extra for), is not connecting. Forum offers no resolution. Anything you can do to assist?
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Keith Dobbs
(@Dobbsk) reported
@virginmedia Tried that. I just keep getting the “Sorry our team are busy” message “try later”. Life’s too short. Can I not email in a support request, at least the job would be in the queue? I’m not impressed.
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jp
(@japes0883) reported
@virginmedia I have tried calling many times to cancel. After over an hour hold and finally speak to a human phone disconnects. Happened 3 times different phone lines. No response from complaints department.
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Lisa Buffel
(@LisaBuffel) reported
@virginmedia I have been waiting 2 and a half hours on your online messaging service with two different employees who then disappear and don’t help at all! I am just after a confirmation email which I should have received last week with my account number
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paul day
(@day7262) reported
@virginmedia @richardbranson can someone contact me 6 times cut off over a DD that you can’t collect even though another DD is going to the same company. Shocking mobile phone service. #NeedAUKManagerToCall