Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Southall, London, Hammersmith, Ealing, Paddington, Richmond, Wembley, Woking, Northolt, Hampstead, Redhill, Hounslow, Wandsworth, Hayes and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia Phone not working. Just tried calling virgin from mobile- lines now closed and cut off. For a comms company the communication is useless. No broadband and no landline all afternoon.
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
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Indra
(@indra_och) reported
from
Ealing, England
Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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sheila hetherington
(@sheewa) reported
from
Epsom and Ewell District, England
@virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!
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Stuart Zissman
(@stu_ziss) reported
from
Fairlands, England
@virginmedia So, after more than 25 years of Cabletel, NTL and now VM I have given up and am moving to Sky. VM customer service non existent, online support shocking and now I find I have to write a letter and post it to even cancel my contract. Feels like I’m back in the 80s
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@Moonsushi @virginmedia Yes ours is down at the moment and the status page isn’t even working
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan L
(@gindan82) reported
Snow is no fun unless it means you can’t get to work - or work, for that matter. If it’s going to snow, perhaps it could knock the Virgin Media network out so I can have the day off tomorrow?
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Craig
(@PFhunting) reported
@virginmedia I am trying to adjust/cancel my services as you’ve put prices up again. You insist I call in but no one ever answers
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Bullion
(@NG7AJ) reported
@virginmedia I've made 3 attempts to call today - All want to got go thru the same process- AGAIN ! Even disconnections can't order a engineer I'm going to try and cancel as I personally think you guys just screwing with my patience
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andrew smith
(@smudger2005) reported
@virginmedia Really. I would have sent an engineer over a year ago when it all started. At the moment I’m looking at buying a mesh system to see if this resolves the issue. If not I’m gone. All you seem to do is want money. Not one of the departments help.
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Danny 💙
(@dannybud84) reported
@virginmedia No its all normal its just the wifi signal is really poor in certain rooms so much so that i lose connection
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Amelia Stannard
(@AmeliaStannard) reported
great customer service from @virginmedia NOOTTTTTT. On hold for 40 mins, then when I do get through, the guy puts the phone down on me!
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Lucy Carlile
(@lucycarlile2) reported
@virginmedia how can I get in touch with your customer service team ? Our WiFi isn’t working despite following all the steps instructed & get hung up on when we phone the customer service number. Can you advise, pls ? Terrible customer service.
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Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
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AdaM BcFc 93
(@AdaM_BcFc_93) reported
@virginmedia AGAIN TOLD OVER THE TEXT SERVICE I CANT TAKL ABOU THE ACCOUNT!!!!!!!!!!! I DO NOT HAVE AN ACCOUNT TO USE THE SERVICES!!! YOU'RE ALLOWING AN OLD ACCOUNT TO AMOUNT TO DEBT AND THERE IS NOTHING I CAN DO!!!!!!!!! VILE SERVICE
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gwr are crap
(@MadAboutAFC) reported
Still waiting for @virginmedia to explain how they can justify a price increase when they can’t provide a stable reliable service to begin with. Intermittent issue constantly but as there’s nothing when they test I must be wrong. Absolute piss take, avoid them at all costs!