Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, Uxbridge, Hayes, Windsor, Tadworth, Feltham, Hounslow, Slough, Ealing, Brentford, Wandsworth, Addlestone, Walton-on-Thames, and Sutton.

City	Problem Type	Report Time
Hammersmith	Internet	9 hours ago
Southall	Total Blackout	12 hours ago
Southall	Internet	12 hours ago
Hammersmith	Internet	12 hours ago
Hammersmith	Internet	15 hours ago
Southall	Total Blackout	15 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Mrs R (@KateRenton) reported 4 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Nada Tharanee (@ntharanee) reported 8 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Phil ******* (@SustyPhilC) reported 8 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 9 minutes ago from Ealing, England

  @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

• 
  Raynes Park Lib Dems (@RPLibDems) reported 11 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Robert Hallam (@Robertfhallam) reported 15 minutes ago from Spelthorne District, England

  @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

• 
  Shaun (@Shaun1799) reported 16 minutes ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

• 
  John lumb (@Johnlumb67) reported 20 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  SusannJerry (@MrsJerryTweets) reported 23 minutes ago from Hounslow, England

  @virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?

• 
  Mike Fuller (@ninepine) reported 26 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 27 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Matt Gardner (@FuzzyPixels) reported 39 minutes ago from Slough, England

  Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑

• 
  Gabor (@GaborPfalzer) reported 39 minutes ago from Hammersmith, England

  @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

• 
  Andy Walker (@educationforum) reported 40 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  R. Aaron (@aaronuart) reported 46 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 46 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Francesco Marchet (@MarchetF) reported 47 minutes ago from Brentford, England

  @virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!

• 
  Oliver Fatyol (@IstvanOFatyol) reported 49 minutes ago from Ealing, England

  @virginmedia Since w/c 22Aug my wife and I continuously keep checking the service status which gets updated and deadline pushed back. Nobody with virgin has broadband or TV for over 3 weeks now without explanation or a decent update

• 
  Rana Rahman (@ranaraptor) reported 50 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  Geoff Rogers (@GeoffRogersEU) reported 52 minutes ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael Cuddington (@cuddy271) reported 5 minutes ago

  @Ofcom I am told there is more strife coming down the line for @virginmedia they have a 360 tv box which customers hate becauseof its many problems and many want out .

• 
  entrustTMF (@entrustTMF) reported 6 minutes ago

  @aidan_codtello @virginmedia Good luck! When the service works at @virginmedia it's great-but when there's a problem you're pretty much on your own with a fanciful bunch of stories until you can finally get an engineer to pitch up. I always think that how they handle a problem is the measure of a company...

• 
  Bill (@Bill72156026) reported 6 minutes ago

  @IrishTimes What a joke. Would it actually be missed if it was wound down? Would virgin media be missed it it was wound down ? Only by the government. It’s clear from their own statements that they promote the government narrative while deliberately avoiding to challenge or question the government.

• 
  Tim (@Dangerous180) reported 8 minutes ago

  Tv box not working properly and now wi-fi is intermittent. For what I am paying you this is not good enough @virginmedia

• 
  Mehrdad Yousefi (@MY21_Oracle) reported 12 minutes ago

  Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the UK telecoms group had likely mishandled millions of customer calls.

• 
  Reb (@UserrReb) reported 13 minutes ago

  Ofcom has ordered #VirginMedia to check that every affected customer who complained has received the compensation or other remedies to which they may be entitled within the next six months. A disgusting company that no-one should touch.

• 
  Tariq Chowdry (@tc9topcat) reported 13 minutes ago

  @virginmedia - my internet has been down since 3pm in Bristol Can't get through to agent on phone. Please advise when it will be fixed.

• 
  d f (@ToddCoxeter) reported 14 minutes ago

  @Shiv_who_burns @virginmedia Rude, no? I swear that, for Virgin, mumbling in accents in a noisy call centre is a deliberate tactic. Anyhow. I switched to basically a business broadband. It's both a bit dear, and cheaper than those pirates.

• 
  GanAinm (@ainm_gan5505) reported 19 minutes ago

  @MartinSLewis Virgin Media is not actually Virgin, it’s a ****** American company called Liberty with a license to use the Virgin Media branding. The real Virgin company should take the license off them for driving the name through the ****.

• 
  Graham Hill (@grahamhill1) reported 20 minutes ago

  @MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, poor customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky