Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/27/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Southall, Merton, Slough, Greenford, Hampstead, Wembley, Paddington, Ashford, West Byfleet, Uxbridge, Feltham and Hayes.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • mahdi Mahdi 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@mahdi) reported from Kingston upon Thames, England

    Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.

  • kayldavenport kaley 🏁 (@kayldavenport) reported from Wandsworth, England

    im missing all of this bloody game @virginmedia SW17 service is DISGUSTING

  • RichSuttonActor Richard Sutton (@RichSuttonActor) reported from Ealing, England

    @virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.

  • hasnat2002 Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia AGAIN, my Virgin BB and telephone are down or operating erratically in my area of London W5 1JG. I can't even phone to enquire nor register for credit due to loss of service. This is terrible.

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Windsor, England

    @virginmedia Yes still on the phone with you guys. I hope the new house owner’s not reading this as they can use my services to their heart’s content until I can provide a transferable address. Very very poor @virginmedia

  • Mister_Luke_K Luke (@Mister_Luke_K) reported from Merton, England

    @jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @virginmedia Thanks I’m currently doing this now. So on the ‘phone once again for around an hour and been passed over and back and STILL no outcome a d still holding. Just waiting for the line to go dead as previous. When does a customer give up and just leave this shower for good?!?!?! 🤬🤬

  • PhilStace20 Phil Stacey (@PhilStace20) reported from Maidenhead, England

    @denman79 @virginmedia The irony is that @virginmedia are more like the Pistols -‘No point in asking you’ll get no reply’ and they seem ‘Pretty Vacant’ but ‘Never mind all that…..’ can someone please take some responsibility and ownership that seems to be sadly lacking atm

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?

  • ARBack1 Alan Back (@ARBack1) reported from Richmond, England

    @virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?

  • Steve_Towner Steve Towner (@Steve_Towner) reported from Iver Heath, England

    Just moved house, @virginmedia are the worst to deal with. Waste of space. Gave them plenty of notice. Supposed to connect day after moving. Failed, want another 3 weeks. Refuse to help. What am I supposed to do?

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?

  • LiveArtLondon Christine (@LiveArtLondon) reported from Eton Wick, England

    TERRIBLE timing @virginmedia! No internet and down till tomorrow!!!?!?!?!?!

  • skmerry Sarah Merry (@skmerry) reported from Esher, England

    @virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.

  • kayldavenport kaley 🏁 (@kayldavenport) reported from Wandsworth, England

    virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲

  • hasnat2002 Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia I'm sorry, without phone or Broadband I'm not able to confirm anything except that I don't have the service....or the service is being intermittent.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please

  • OliverPusey Oliver Pusey (@OliverPusey) reported from Kingston upon Thames, England

    @virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.

  • ART_67 Alex Taylor (@ART_67) reported from Wandsworth, England

    @virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • paul63384494 paul (@paul63384494) reported

    @virginmedia @O2 I’m new customer not even had my account activated yet and I would hand on heart 100% not recommended virgin broadband to anyone

  • cngd79 dc (@cngd79) reported

    @virginmedia what’s going on with your service in DA9. Latency in last 7 days has ranged from 15.1ms to 270ms. Very unreliable latency.

  • fitay59 🏴󠁧󠁢󠁳󠁣󠁴󠁿FiTay🇬🇧 (@fitay59) reported

    @virginmedia Hi John, still no line on my home phone. I've checked the service status again and it still says there are no known issues. All the equipment within my property is properly connected. My TV and broadband are fine. What happens next?

  • m4rkb4xter Mark Baxter (@m4rkb4xter) reported

    @virginmedia how long till your service is back up and running in thornton area bradford? Full coverage lost on everything!!!

  • swanfeet roy duffy (@swanfeet) reported

    @virginmedia Yes lol it starts fine but then The service starts to die out gradually until I have nothing left and no service

  • tatey20a Jayne Tate (@tatey20a) reported

    @virginmedia Wow. That is really not good to hear. We had to threaten to leave before it was organised without charge. Hopefully it's resolved now. I'll be in touch if there are any problems when the engineer visits. Thanks

  • snassssssssssss imagine by john lennon (@snassssssssssss) reported

    @virginmedia @fmuamba6 @TheBHF why am i always having issues with you lot, literally over the past 12 hours ive had massibe ping spikes yet you always claim to #StayConnected, hope to go done day I can change services as its poor connection day after day

  • toudixx Hubert (@toudixx) reported

    @virginmedia How do I join the chat? It just redirects me to my account when I login

  • mattyc1980 🐟🐟🐟 Matt Cartwright 🐟🐟🐟 (@mattyc1980) reported

    @virginmedia The wifi chooses when it wants to connect to certain devices, even when sat next to it and nobody else connected not reliable at all. The signal to the router seems ok just the internet connection over wifi is woeful. Won’t renew when my contract expires

  • paul63384494 paul (@paul63384494) reported

    @virginmedia ******* you are ridiculous now today is perfect while I’m wound up stressed out and completely annoyed with your pathetic service and I’m still waiting for you to show me where I have “stated a new installation date” go on show me !!