Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/19/2026 12:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Sutton, Southall, Hounslow, Paddington, Leatherhead, Hayes, Guildford, Hampstead, Slough, Maidenhead, Woking and Richmond.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.

  • 2pintsuk Tel (@2pintsuk) reported from Redhill, England

    @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

  • drewalmighty Andy Routledge (@drewalmighty) reported from Egham, England

    Hey, @virginmedia, your customer service is abysmal. After being told you can’t install an internet connection until end of the month at my fiancé and I’s new address, you then hang up on us three times when we try to cancel our subscription. Feels like you’re running a scam.

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?

  • Johnnyplanted Johnnyplanted (@Johnnyplanted) reported from Hillingdon, England

    @virginmedia Hi @virginmedia unfortunately this text link doesn't work. Have given up trying to get through by phone. My DD has been cancelled, so please get in touch to resolve.

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    @virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.

  • tobygilles 🎤Toby Gilles🎤 (@tobygilles) reported from Paddington, England

    Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

  • reknott Richard Knott (@reknott) reported from Burnham, England

    Just been cut off after being on hold for half an hour to @virginmedia to chase my complaint that they haven’t responded to. Poor broadband speeds, poor connectivity and poor customer service. Shocking

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help

  • narly narly (@narly) reported from Merton, England

    Statutory weekly **** connection from @virginmedia

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    @virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.

  • RMotti Ricardo Motti (@RMotti) reported from Richmond, England

    @virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • carolfarrell3 carol farrell (@carolfarrell3) reported

    @virginmedia I have tried everything they told me to do on the website- I think the coverage is so bad due to the position of the hub I am a key worker working from home and my company bought me a signal booster but it made it better for a while but it’s not working

  • toni_aa a babe. (@toni_aa) reported

    Why is my phone service practically non existent pls it’s annoying!! What’s the issue?? @virginmedia

  • steph_holt81 stephanie holt (@steph_holt81) reported

    @virginmedia Shocking internet’s up and down but shows as all working on your system!!! Your call centre staff are beyond rude when I finally get through after 45 mins plus on hold !!! Tbh think we’re just going to cancel as #CustomerService is rubbish and service isn’t any better

  • carolfarrell3 carol farrell (@carolfarrell3) reported

    @virginmedia contacted you via Twitter this am and using text service but not getting any response. Was on hold on the phone so long this morning the phone lost all its charge. Broadband issue and intermittent signal. I have been through all the help on the website nothing helps

  • pidpadawan Pid Padawan (@pidpadawan) reported

    @virginmedia I’m not receiving any sound via my TiVo box - it’s working via Netflix, iPlayer etc so its not a problem with the tv. Is there a known issue?

  • titchydino Lauren (@titchydino) reported

    @virginmedia How do I look to book an engineer out? My TV is only showing a blank screen, I've followed all self help on the website and still no fix. It's now been 3 days

  • steph_holt81 stephanie holt (@steph_holt81) reported

    @virginmedia Shocking internet’s up and down but shows as all working on your system!!! Your call centre staff are beyond rude when I finally get through after 45 mins plus on hold !!! Tbh think we’re just going to cancel as #CustomerService is rubbish and service isn’t any better

  • paulsmi36432593 paul smith (@paulsmi36432593) reported

    @Scraggmeister @virginmedia My router is not working properly someone was supposed to phone me back, but never did, cann someone call me on 07815874612, thank you.

  • KayaTallulah Kaya Gromocki (@KayaTallulah) reported

    Appalled that Virgin Media are charging me £245 because we are moving house and they don't supply in our new area @virginmedia Blatantly cashing in on their customer's misfortune at this challenging time!

  • bilbo1986 weerosewell (@bilbo1986) reported

    @virginmedia got the wrong tv box installed and still no on demand service been since Friday #shockingservice