Virgin Media Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Epsom, Wandsworth, Feltham, Paddington, Barnes, Hampstead, Ealing, Wembley, Hounslow, Slough, Walton-on-Thames, Southall and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Hannah Dodd
(@hdoddles) reported
from
Merton, England
@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
-
tilak😎
(@tilak2) reported
from
Richmond, England
@virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?
-
Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
-
Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.
-
Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
-
Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail
-
Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia @NeilWBallingall HELP!!!!!!!!!
-
Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…
-
Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
-
Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?
-
David “Still Not the Footballer” Wheater
(@DavidWheater) reported
from
Richmond, England
3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.
-
Craig R 🇹🇩🌹
(@craigr98_2016) reported
from
Hillingdon, England
@virginmedia I made a formal complaint against your company and was told 28 days I’d get a response - it’s been longer than that, what can we do to get my complaint moving?
-
Mat Morrison
(@mediaczar) reported
from
Paddington, England
@OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.
-
Andyy 🇪🇺
(@andyyoung2) reported
from
Wandsworth, England
Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.
-
Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.
-
Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.
-
The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia @VirginMediaCorp One of your vans just drove down Kyrle Rd London SW11 at 40mph in a 20. Absolute ****! Do you have tracking telematics and do you pay attention?
-
Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia Yep. Service down. Problem in area. It happens so often it’s a joke.
-
Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?
-
Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Faizal Momoniat
(@faizalmom) reported
from
Leicestershire, England
@virginmedia because of virgin media disconnecting us from broadband am missing out all on demand catch up tv on my sky q box and another thing is am paying for all that so money down the drain.
-
Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.
-
My big fat British Bladder Tumour
(@big_british) reported
from
Macclesfield, England
@virginmedia just tried calling you about my mums account .. she has vascular dementia and being told no one can help as she cannot remember password is ridiculous.. offered info on direct debit etc was told I was being put through to manager.. got cut off!!!
-
TF
(@thegaffaa) reported
from
Ilford, England
@virginmedia I only use wifi and that's bad.
-
Huw
(@HuwCCFC) reported
from
Cardiff, Wales
@virginmedia can you send me your customer service e-mail address please.
-
Ian McIntosh
(@iantosh4) reported
from
Newport, Wales
@virginmedia Very frustrating as seem to just go around in circles with the same issues! Could you arrange for someone to call 2mo to discuss and resolve please (Save me calling and waiting again)
-
Rachel
(@RachelDav81) reported
from
Sittingbourne, England
@dannyowen54 @virginmedia They have the worst customer service
-
Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia poor customer services this evening, on hold for over an hour to only be cut off. Clearly not interested in existing customers, only new with very expensive monthly costs for the same poor service.
-
Safetypenfold
(@SteveRiches4) reported
from
Leicestershire, England
@virginmedia router not working, of course not your equipment has to be mine. Why have to wait 48 hours to phone again if still not working. It’s arrogant to think we know nothing about IT.
-
Tim Olton
(@TimOlton) reported
from
Musselburgh, Scotland
@virginmedia I got through last night and the chap who has given me the best service from Virgin has escalated the issue of not carrying my number over. He says he should have an answer within 14 days.