Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Hounslow, Hammersmith, Paddington, Slough, Walton-on-Thames, Southall, Twickenham, Kensington, Redhill, Ealing, Wandsworth, Hampstead and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Wembley |
Total Blackout | |
| London |
||
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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Raqibeh Baluch 🦋
(@Raqibeh) reported
from
Ealing, England
@virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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Richard Moses
(@Richardjmoses) reported
from
Spelthorne District, England
@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
Quite frustrating that @virginmedia requires you to sign in to test whether the broadband is down when it is clearly down. Especially when the landlord has all the information for that...
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Joshua May
(@JoshMayormaynot) reported
from
Hillingdon, England
@virginmedia - 27 minutes on the phone to you to them be cut off! I have now been on hold for 34 minutes second time round so far. I have been on your app, but there are problems in the area; just want to find out why my phone is not working. Not feeling very like a VVIP!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anita Stephenson
(@anitaadey) reported
@virginmedia My email was linked to an old account. When I took the new account I kept the email address and it’s been working fine until Friday morning! I know virgin has issues Friday with other accounts.
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acharlie
(@acharli98428725) reported
@virginmedia Update: now it’s postponed AGAIN to 7pm :( great it never ends
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Oak Financial
(@OakFinancial_) reported
Hey @virginmedia my phone isn’t working but service checker says no faults. 2 different phones have no dial tone. How can I fix this?
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Minion MelO
(@Grizzylephew) reported
@virginmedia no broadband for over 2 weeks. The problem I'm told is your end. 2 complaints and the only resolution ring retentions because I am not paying an increase for no service. No compensation for having no broadband and being unable to do work or stream apps I pay for!!!
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Paul
(@Random_Geek1020) reported
@virginmedia Hi, I have received a message to advise me that you will suspend my service in the next few days due to lack of payment. I just wondered if you could give me a little extra time to pay, as I'm planning on paying on Thursday (next week) when I get paid? Thank you
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Ali
(@alastairjones87) reported
@virginmedia @TC148 I'm in the same boat. Will you be retracting this rise when inflation comes down?
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Samantha Patterson
(@Sami_Pee) reported
Absolutely ridiculous that @virginmedia have emailed to say my package will increase by 30% due to their ‘running costs’ mid-contract. Always been a Virgin customer and the customer services has always been questionable but this is crazy! Who can afford anything anymore?!?!
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Heather
(@heaatherr_) reported
@virginmedia my wifi has been down for the last 3 days, can you help?
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Gavin Phillipson
(@Prof_Phillipson) reported
@virginmedia Been waiting two hours now on your Whatsapp customer service number, which you recommend. This is to save you coming to collect your old equipment from us - we returned it 7 Feb but evidently you haven’t managed to communicate that to your collection team.
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kerry mcclafferty
(@claffgirl) reported
@virginmedia No I was already a customer left sky to come to you lot have it in email what I agreed to and yeah when I complained they said it’s there error don’t try and make out it wasn’t