Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/25/2026 02:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Wandsworth, London, Redhill, Wembley, Hayes, Hammersmith, Maidenhead, Egham, Uxbridge, Southall, Woking, Merton, Paddington, Sutton and Hounslow.

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City Problem Type Report Time
United KingdomWandsworth Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomRedhill Internet
United KingdomWembley Wi-fi
United KingdomHayes Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • GaborPfalzer Gabor (@GaborPfalzer) reported from Kensington, England

    @virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.

  • MarkGRyan Mark Ryan (@MarkGRyan) reported from Ealing, England

    Once again @virginmedia let us down with internet in W13 area ... not a good service at all

  • fadermonkeyking Jeff Brown (@fadermonkeyking) reported from Richmond, England

    @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

  • GaborPfalzer Gabor (@GaborPfalzer) reported from Kensington, England

    @Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.

  • GaborPfalzer Gabor (@GaborPfalzer) reported from Kensington, England

    @Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.

  • itsnotO56763609 itsnotOK (@itsnotO56763609) reported from Spelthorne District, England

    @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

  • DazzlingHamster Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

  • GaborPfalzer Gabor (@GaborPfalzer) reported from Hammersmith, England

    @AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

  • fadermonkeyking Jeff Brown (@fadermonkeyking) reported from Richmond, England

    @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

  • elthampalacegay royal 🌈 (@elthampalacegay) reported from London, England

    @virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??

  • Hairouna92 Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England

    @virginmedia Still down! Not sure what I'm paying for at this point

  • itsnotO56763609 itsnotOK (@itsnotO56763609) reported from Spelthorne District, England

    @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

  • fadermonkeyking Jeff Brown (@fadermonkeyking) reported from Richmond, England

    @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

  • CraigHannan4 Craig Hannan (@CraigHannan4) reported from Ash, England

    @virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.

  • pool1206 kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported from Kingston upon Thames, England

    @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

  • GaborPfalzer Gabor (@GaborPfalzer) reported from Kensington, England

    @AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.

  • GaborPfalzer Gabor (@GaborPfalzer) reported from Kensington, England

    @atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.

  • Hairouna92 Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England

    @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

  • GaborPfalzer Gabor (@GaborPfalzer) reported from Kensington, England

    @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sdb Steve Bentley (@sdb) reported

    @Harryno5 @virginmedia I've heard from a colleague down south on VM who isn't having issues

  • charmedanita Anita Smith (@charmedanita) reported

    @virginmedia my internet has been off all day since early hours of the morning. Can someone please contact me?? Online chat is not working?

  • loot36 Luke (@loot36) reported

    @virginmedia It started after there was “maintenance” done in our area. All tests conducted over hardwire. Complaint raised. I just don’t understand how it can be so bad. It seems to be a local issue. Also, why only 5% upload to download speed? @virginmedia

  • dalotos Clan MacArthur (@dalotos) reported

    @virginmedia You mean "why does the disconnection team not end contract (or send a confirmation email) even when the customer has requested on numerous attempts"..................I don't know???

  • WeTurnedNight Justin Robert Price (@WeTurnedNight) reported

    @virginmedia second day engineer booked to come out and no turn up. Poor service.

  • EcoFrench Tom #FBPE (@EcoFrench) reported

    @virginmedia Thank you. I’ve already requested my PAC but will be in touch over the weekend to cancel the TV and broadband etc. Is there a notice period or do you stop those services immediately?

  • UFOSully UFOSully (@UFOSully) reported

    @JordanPitcairn @virginmedia You're lucky. Many aren't even getting that option and VM have a monopoly in a lot of places. They don't give a **** and will keep ******* us and we'll just bend over a take it because UK has become a rancid cesspool of apathy and greed.

  • Jessica_Wing_26 Jessica Wing (@Jessica_Wing_26) reported

    @virginmedia @VirginMediaCorp @VirginMedia_TV Absolutely disgusted in the customer service you provide. What an absolute joke. Waiting a month for install, delay after delay, different staff telling me different reasons why. Now my property is conveniently “non serviceable”! 😡

  • JenZebra3010 Jen Whittaker (@JenZebra3010) reported

    @virginmedia I can't access the Internet. I followed the check the cable prompts and it's said I'm having intermittent connection issues in my area

  • HassayJohn hassinator_69 (@HassayJohn) reported

    @virginmedia hello can you tell me why calls to virgin media have been barred from my phone now i've downloaded your app? our wifi is not working properly and i'd like to speak to a human about this.