Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/22/2026 14:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Southall, Woking, Merton, Paddington, Wembley, Sutton, Hounslow, Leatherhead, Hayes, Guildford, Hampstead, Slough and Maidenhead.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomHammersmith Internet
United KingdomHammersmith E-mail
United KingdomLondon TV
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia still having problems in sE6 london

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.

  • OreMeta Ore Meta (@OreMeta) reported from Wandsworth, England

    @virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.

  • npirvine Nirv (@npirvine) reported from Kingston upon Thames, England

    @virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.

  • toby_goodwin97 Toby-Wan Kenobi (@toby_goodwin97) reported from Kingston upon Thames, England

    @virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!

  • LisaWardComms Lisa Ward (@LisaWardComms) reported from Kingston upon Thames, England

    1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.

  • XAVIER2009KY XAVIER FERNANDES (@XAVIER2009KY) reported from Hounslow, England

    @virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.

  • IIndigoMouseRH Rachel Hayden (@IIndigoMouseRH) reported from London, England

    Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??

  • sinders25 Sindy Grewal (@sinders25) reported from Esher, England

    @virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.

  • wpcastile William (@wpcastile) reported from Paddington, England

    @jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.

  • ChaosInCalm ジェイ (Jay D) (@ChaosInCalm) reported from Merton, England

    @virginmedia just had engineers out for noisy line. Was apparently working... They've left, Now the line is dead. HELP!

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia how long is tv and broadband going to be down today in the Kensington area?

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.

  • JJT35 john treacy (@JJT35) reported from Wandsworth, England

    @virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya

  • Nik_Simon88 Nik Simon (@Nik_Simon88) reported from Wandsworth, England

    @virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?

  • camillaudia Camilla Audia (@camillaudia) reported from Merton, England

    @virginmedia can you help us out? Service has been BAD for the past month. 3 time calling call centres and NOBODY picks up. Engineer appointment booked but cancelled as ‘issue solved’. It keeps disconnecting devices throughout the day. We work from home. Help or go to BT?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GPENMAN5 GPENMAN (@GPENMAN5) reported

    @virginmedia hoping you can help…having intermittent issue with my boosters…working fine, then intermittently they fail and red flashing light appears….internet drops for few mins and then back up again. Been like it all day?

  • sporrington KS (@sporrington) reported

    @Forzie67 @virginmedia We've had exactly the same same problem for months. Finally got them to send an engineer today. Guess what. They cancelled engineer because the problem had been fixed but we have no Internet AGAIN so this was a lie. £100 a month for a service we rely on but don't receive.

  • chick28852596 chick (@chick28852596) reported

    @virginmedia my TiVo box has stopped receiving a signal,sat on the phone for 40 minutes to be hung up on,what is it I need to do to get an engineer out?

  • ianjameshoyle31 Ian Hoyle (@ianjameshoyle31) reported

    @virginmedia I was speaking to a customer representative who was "looking" into a few things" while I was on "hold" and conveniently got cut off so much for customer service and caring!

  • ianjameshoyle31 Ian Hoyle (@ianjameshoyle31) reported

    @virginmedia your broadband and equipment is the most inconsistent piece of equipment and service I have ever used! Absolutely fuming and disgusted!

  • shriankakalia Shanky (@shriankakalia) reported

    @virginmedia there is something going on with the calls. My calls don't dial properly, when I am lucky to make a call the calls cut out and this keeps on happening. Signal keeps dropping. Please can someone look into this as its not resolved in over a week. Thank you

  • ramuz149 Stephen pier (@ramuz149) reported

    @virginmedia absolutely shambolic customer service 2 hrs wait in the phone then get cut off. Use there chat hour half later. Sorry we can't help. @richardbranson come on pull your finger out on this one

  • canyonneil Neil Bailey (@canyonneil) reported

    @virginmedia I know it is public and I want people to know how poor your service is. Call centres abroad with people following a script - not listening or trying to understand the issues. Stupid statements like - too many devices! Well it’s the same number that worked well on 30Mbs Sky

  • lukesmart89 Luke Smart (@lukesmart89) reported

    @BrixhamUK @virginmedia The service disconnects all the time. They wouldn’t fix it I till I was leaving.

  • PhilthyRock Philthy (@PhilthyRock) reported

    Ladies, if your man disappears with no explanation for hours on end and always let's you down when you need him the most, he might be Virgin Media.