Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 03/15/2026 17:40

March 15: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Paddington, Guildford, Ashtead, Staines, Wembley, Merton, Kensington, Sutton, Kingston upon Thames, Hampstead, Maidenhead, Uxbridge and Northolt.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomHammersmith Total Blackout
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • MaverickMark mark palmer (@MaverickMark) reported from London, England

    @virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.

  • CnR452 Conor Reid ⚒️ (@CnR452) reported from Brentford, England

    @virginmedia Yes even with a wired connection anyone with Virgin in my area has been having this problem around 9.30pm your WiFi dies and doesn't start working again till about half 1/2 in the morning which isn't acceptable.

  • chelsian Hadders (@chelsian) reported from Epsom and Ewell District, England

    Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.

  • CiaranMcNulty Ciaran McNulty (@CiaranMcNulty) reported from Wandsworth, England

    The guy from @virginmedia fixed my network and I’m getting the >100Mbit I pay for. I’d forgotten what good internet was like!

  • rattyliveshere Kim Ronaldson (@rattyliveshere) reported from Guildford, England

    @virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days

  • Lindor1306 Jo Marion Pauline (@Lindor1306) reported from London, England

    @virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.

  • JonBenjamin19 (((Jon Benjamin))) (@JonBenjamin19) reported from Wandsworth, England

    I’ve had nothing but excellent service from @virginmedia for months.

  • ansta1808 Andy Stables (@ansta1808) reported from Kingston upon Thames, England

    @virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service

  • ansta1808 Andy Stables (@ansta1808) reported from Kingston upon Thames, England

    @virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia No known issues in the area!

  • TPAdams Tom Adams (@TPAdams) reported from London, England

    @virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia It’s still not working!

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests

  • TheMrsNatG I am a Penguin 🐧 (@TheMrsNatG) reported from London, England

    @virginmedia Checked this already. No issues, has been days.

  • frangz Francisco González (@frangz) reported from Paddington, England

    @virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia Both still not working before I left for work this morning.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • planet_dan Daniel S (@planet_dan) reported

    @virginmedia Many calls to your helpline & emails to support. Over 12 months of dropped connections or intermittent downtime. Router changed. Physical connections refreshed. Everything reset & rebooted multiple times and yet the dropped connections continue. Own up?@BBCWatchdog

  • Ragzz79 Ragzz 😉 (@Ragzz79) reported

    What is happening with the Internet @virginmedia ? No Internet, T.v or phone since last night!!! Why is it down? 🤬🤬🤬

  • Boy_Better_Joe Joseph (@Boy_Better_Joe) reported

    @virginmedia why is red button option not working??!?????

  • SephHimself Seph (@SephHimself) reported

    @virginmedia Not really. I have no idea what a mixit and maxit TV package is. I just wanted help reducing my bill by getting rid of the movie channels but it seems it’s not that simple of a request.

  • JIMRHANKINS Jim R. Hankins (@JIMRHANKINS) reported

    @GarchaTajinder @virginmedia It really feels bad how your account has been suspended I had same issue not until I was recommended to @ballersacademy and he got it fixed today hit him up and be happy again

  • steeleygash Gary Steele (@steeleygash) reported from Barnsley, England

    @virginmedia why is the red button on sky sports football not working no option to watch the live games ?? Poor service

  • SHalliday3773 Shaun Halliday (@SHalliday3773) reported

    @virginmedia For clarity, the above steps haven’t worked & I’m still 8< hours down. I assume one of the departments I was chatting with yesterday were the ‘relevant team’ but no forms were offered.

  • markandall Mark O'Brien (@markandall) reported from Tonbridge, England

    @virginmedia Yes, the work that was agreed that needed to be done 3 weeks ago, has suddenly with 10mins notice become an issue. I'm working from home, a 3 week last minute delay is crazy 😭

  • Boy_Better_Joe Joseph (@Boy_Better_Joe) reported

    @virginmedia you are crap

  • kylesufc kyle campbell (@kylesufc) reported

    @ICDb_tv @virginmedia my red button doesn't work