Virgin Media outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent Virgin Media outage reports came from the following cities: Southall, Hammersmith, Northolt, Slough, Greenford, Hayes, Hounslow, Kingston upon Thames, Uxbridge, Walton-on-Thames, Windsor, Tadworth, Feltham, Ealing, and Brentford.

City	Problem Type	Report Time
Southall	Internet	10 minutes ago
Hammersmith	Total Blackout	24 hours ago
Southall	Internet	1 day ago
Northolt	Wi-fi	1 day ago
Slough	E-mail	1 day ago
Hammersmith	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  John lumb (@Johnlumb67) reported 22 seconds ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Geoff Rogers (@GeoffRogersEU) reported 34 seconds ago from Hersham, England

  @virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…

• 
  Charbster (@charbster) reported 3 minutes ago from Wandsworth, England

  @virginmedia do you have website issues? Chat function not responding.

• 
  John T Davies 💙🇺🇦💛 (@jtdavies) reported 4 minutes ago from Ealing, England

  @virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!

• 
  jrd1982 (@thefitebegins) reported 5 minutes ago from Hillingdon, England

  @virginmedia Yet again Virgin Media is down and yes I have tried the checker. Why are services with VM constantly going down across the UK?

• 
  Stephen Champion (@Champs707007) reported 5 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Rana Rahman (@ranaraptor) reported 8 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

• 
  Jeff Brown (@fadermonkeyking) reported 9 minutes ago from Richmond, England

  @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

• 
  James Brown (@JammieBun) reported 11 minutes ago from Hillingdon, England

  Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …

• 
  Jacqson (@JacquelineCabl9) reported 11 minutes ago from Laleham, England

  @spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad

• 
  Andrew Wood (@andrewlwood) reported 12 minutes ago from Hounslow, England

  @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 20 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  Andy Walker (@educationforum) reported 28 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  peter james wigley (@pjwigley) reported 32 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  Rana Rahman (@ranaraptor) reported 37 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  traymca 💙 (@traymca) reported 39 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  DJ MRT (@DJMRT) reported 49 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Mrs R (@KateRenton) reported 50 minutes ago from Merton, England

  @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 52 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Tinders (@safctinders) reported 52 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shash (@shashpatel23) reported 6 minutes ago

  @virginmedia @virginmedia its not my equipment, its your end. If you know how important it is why does the estimated fix time keep getting later - now its after 6pm. When the working day has finished. Logged on to speak with someone and can't verify me even though im logged into my account!?!

• 
  Samet (@Samet_UK) reported 13 minutes ago

  My Virgin Media WiFi has still not been working since yesterday, and there has been no improvement this morning. I have already called customer service, but the issue was not resolved. I also sent a DM on X and have not received a response. @virginmedia

• 
  Thomas feerick (@Thomasf47338694) reported 15 minutes ago

  @GarethOCal Is there any chance gareth that they would bring back the simulcasts? They were great 2fm with network 2. Maybe irelands classic hits with virgin media?

• 
  Sandra 💙 (@Santhebeach) reported 16 minutes ago

  @virginmedia how do I sign into my 02 now virgin media account? I get bills still from o2 with an account number that your system doesn’t recognise. Being sent in circles! Very frustrating. Can’t just sign in- need an email.. then a link.. how hard have you made it???

• 
  Ben Grant (@MrBenGrant) reported 17 minutes ago

  @virginmedia we are so done with you when our contract ends, barely a month goes by with outages and reliability issues! £73 a month you would expect top speeds and super reliability. Sadly not.

• 
  ari of 🫓twt || 🚯🏳️‍⚧️ (@DY3D_BR4INZzz) reported 17 minutes ago

  @JefferychanRP you have strawpage gimmicks to attend to put the virgin media down

• 
  Chris Newton (@chrisnewts) reported 21 minutes ago

  @virginmedia why is it so difficult to reduce your package. Numerous phone calls and messages and none of your employees can manage to take off items off my package. Please respond before I cancel completely. Appalling customer service.

• 
  Mike Bergquist (@mikebergquist) reported 23 minutes ago

  @virginmedia Two days running during World Cup semi finals I have lost my tv service! What is going on? I just missed the last 30 mins of the England game😡 I am sure you will make sure you pay no compensation either. This is the last straw, I am seriously looking at moving !

• 
  THE Rev. Quantum Bigfoot ♿️ #FLTG OG Anti-RGB OAP (@RevQntmBigfoot) reported 25 minutes ago

  Looks like Virgin Media/O2 have had a security breach or someone from within the company is selling customer information Just had several attempts to access my O2 account (using address that has only been used/given to O2) & a load of SPAM to same address Roll on November⏳

• 
  Jacob-J.🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@JJ_n4E) reported 26 minutes ago

  @YvonneWard0 @virginmedia Had similar problems. They're a total nightmare to deal with. Hope you get it sorted.🤞