Virgin Media Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Hounslow, Southall, Merton, Slough, Greenford, Hampstead, Wembley, Paddington, Ashford, West Byfleet, Uxbridge, Feltham and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Rob Trog
(@1troggy_FFC) reported
from
Richmond, England
@JockItch96 @virginmedia Don’t know how many times I’ve told you mate, the worst company in the world. When I cancelled them they carried on trying to take money then put a black mark on my credit file for non payment. Wouldn’t use them if they were the only choice!! Go Sky!!
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.
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Sana Kardar
(@sanakardar) reported
from
Kingston upon Thames, England
(2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer
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Man of Vision
(@qshahawan) reported
from
Hillingdon, England
@virginmedia very disappointed in the service you are providing. I am being billed they bloody amount for the last few months where i have downgraded the bloody service.
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H‼️
(@bigH_7) reported
from
Wandsworth, England
@virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths
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Sab
(@28Zizou) reported
from
Merton, England
@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@virginmedia absolutely appalling service recently like this customer
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephanie Buglass
(@StephanieBugla2) reported
@virginmedia I’m a UK customer in Lanzarote with no way to contact Virgin. When I try to turn on the Abroad toggle on the Virgin app (using hotel Wi-Fi) I keep getting Error 9999. When I click on Help nothing comes up. Tried going to Virgin online and won’t connect. Help pls!
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Maharsh Kapadia
(@maharsh) reported
@virginmedia The technician visit was accepted by me as suggested but technician did not visited as per schedule. the customer care dont know the reason for this. is this the service you provide ? the ticket number is 21205841, on top of it llanother complain raised but resolution
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QGee
(@QGeeDev) reported
@virginmedia It’s not up for discussion. You do throttle speeds in modem mode. In router mode, I get 350mbps down. My home router has been tested by me to be capable of over 200mbps both up and down. Yet when I use your modem in modem mode with this router, the download speed is 40mbps?
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Daniel
(@Daniel68432283) reported
@virginmedia your WiFi is genuinely the worst I have ever been a part of. the fact that you take so much money off customers and give them an awful exchange is disgusting.
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Lee Peters
(@leepeters1892) reported
@virginmedia another day more internet issues, but use the status checker all fine. This company's a joke.
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Iry
(@kljsandjb) reported
Is there any other ISP better than ******* virgin media in Dublin? #virginmedia service is the worst I have ever seen, will not use it any more
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Sophie Kimber
(@skimba) reported
@virginmedia reporting an issue as we can’t do it on our app. Whole street seems to have issues with broadband. This is the third time in as many weeks. Please get it sorted - BS21
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Daniel McDermott
(@dantheman8t5) reported
from
Dukinfield, England
@virginmedia any idea when the outage will be sorted? I have work to do today
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Iry
(@kljsandjb) reported
@virginmedia why is your service so bad? The modem/router shows everything is okay, the service status check is okay, but still with internet outages????
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Mike Jennings
(@mikejjennings) reported
@virginmedia later today, but it's not like your estimates have been accurate before! Or you've said that it's fixed and then it's gone down a few hours later. So yeah... can you not be **** please?