Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, West Byfleet, Greenford, Paddington, Hounslow, Uxbridge, Feltham, Hayes, Ealing, Redhill, Southall, Guildford, Ashtead and Staines.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| West Byfleet |
Internet | |
| Greenford |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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Martin
(@dickerboy) reported
from
Merton, England
My @virginmedia service is completely down again. Shambolic.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia Also the outage is not shown on the virgin media website which continues to claim there are ‘no known issues’ in my area - a clear falsehood
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Anand Baria
(@anands_) reported
from
Brentford, England
@virginmedia The service resumed after about and hour. Thanks
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Simon Bye 🎪🔶
(@UB5simon) reported
from
Ealing, England
@Kezza101064 It's the old equivalent of the wi-fi going down for ages, otherwise known as being a Virgin Media customer.
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Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
@virginmedia just to let you know that tomorrow we will be having a conversation and divorce is on the cards .. been a customer for almost 18yrs only for me to find out your new #sidechicks are getting cheaper and faster broadband
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DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Same here, also in TW2. Was bad last night, seemed better during the day but now poor again, picture breaking up and sound drops out momentarily.
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Andrew Rose
(@caperose_7) reported
from
Merton, England
@virginmedia You just copy paste the same response. Check the service in your area. Says the service is fine yet no signal for 3 days.
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia Down again. Is it Nw10 area or me?
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DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Thanks for your reply. No improvement - I have rebooted the box and checked all connections. Seems to have coincided with the recent wet weather, and could the fact that another customer in TW2 is having similar issues suggest water in the works?
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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Caryn Sinclair
(@ce141974) reported
from
Maidenhead, England
@virginmedia your customer service is beyond bad!! When making a complaint because I have no internet your representative desires to shout over me! I’ve been waiting 3 days!! Shocking!!!
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia down in Willesden?
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia what’s going on with the service in SM4? No internet, no phone, no broadband???
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Amber 🌸✨
(@AmberMcGough) reported
from
Kingston upon Thames, England
@virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Howie Mac™ ©️
(@HowieMac77) reported
@virginmedia Not Only Have U Not Responded 2 A Complaint Within Your 28 Days SLA After Over Charging My Mum £2,100 U Have Now Charged Her £60 To Reconnect Her Line That U Disconnected In Error @CISASUK @Ofcom
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Eugene Leach
(@EugeneLeach) reported
@offtheball Sports broadcasting🙄, Pro 14 ,some GAA,they renagued on deal with VirginMedia which gave them access to lots of sport.Worst customer service in Ireland.
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Faris🇮🇲
(@FarisLFC44) reported
Virgin Media going down as per, the sky is black
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Richard Cantlay
(@richard_cantlay) reported
@virginmedia worst broadband and then customer service ever. Strongly suggest no one signs up to virgin (unless you don’t actually want broadband)
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Gordon Springate
(@GordonSpringate) reported
I have been with Virgin Media for around 10 years, always happy with service and support they provided. Unfortunately their technical support and customer satisfaction team is below the standard required.
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Ralph Simkin
(@ralphsimkin) reported
@ElliottBinks @SidMooreManc @virginmedia Yes my service is down
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Annie
(@AnnParkes2) reported
@virginmedia so 10.10 and my whole media shuts down I am an adult with no tv or internet 10.30 pm , a msg on the tv says connection unsuccessful , suggestions...... #fuming
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Matt Dodds
(@Doddsy151) reported
@virginmedia Real issues with on demand freezing and buffering. Holding times for Customer Services ridiculous. Paying big money for a service that doesn't work properly. What do I do?
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Sharkee77x
(@sharkee77x) reported
@virginmedia your customer support is horrendous, first I'm given a robot that tells me to turn it off and back on then hangs up... second I'm given a 10 minute spiel about passwords etc only to be hung up on because no one is available right this moment? Why are you useless?
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Mathew Culver
(@mathewculverUK) reported
@itvnews @BBCTech Just wanted to bring to your attention of the issues Virgin Media are causing with many hundreds or thousands of customers waiting months on end for promised sign ups, for engineers to never show up. Leaving many households without internet to work from home