Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Richmond, Wembley, Kingston upon Thames, Hounslow, Burnham, Southall, Hampstead, Greenford, Paddington, Wandsworth, Ealing, Kensington, Northolt and West Molesey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?
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The Honourable Jack Bremer, Laird of Loch Borralan
(@jackbremer) reported
from
Wandsworth, England
@virginmedia All, got builders in, need to talk to someone The point I was making was your app is bad
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John Boxall
(@jdboxall) reported
from
Merton, England
Hey @virginmedia your website says no problems with Broadband in SW19 - been dropping out all morning and your own diagnostic tool says: There's a network issue which maybe affecting your broadband service. Please advise when you will fix it and update your mendacious website.
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia is the service down across #london or ?
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia I did all that yesterday. On the laptop that recorded a speed of 1.28mbps, when I put the Ethernet cable in, it was 254.99mbps. On the Apple TV, it went from 1.06 to 651. It’s not just these devices, these are the worst examples
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MOMO
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given
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Elizabeth Silva
(@faysasilva) reported
from
Kensington, England
@virginmedia I have not internet in my flat in EC1V9ET since Monday. No explanation no comment and after calling the Customer Service team every day for an update today I was told that I should not be working from home if I’m not a business.! So that’s just 👍 great. That’s why 1
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Yes I’ve done all that and it said the signal was weak. Pressed the button to optimise the WiFi or router or whatever it is and that didn’t work. Is it not the job of the router to emit a strong WiFi signal? All the devices trying to connect are modern and up to date.
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Gary Ekins
(@garyekins) reported
from
Epsom and Ewell District, England
@virginmedia Out of nowhere service stops. Everything is plugged in correctly. Restart. Nothing works. Give it a few hours and miraculously starts working again. About once a week now.
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)
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Laura Greenaway
(@LauraGreenawa12) reported
from
Merton, England
@BeckyEverson @SkyUK @virginmedia Nope, virgin always lagging or down completely, have to reboot or switch between 2g or 5 g
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Tech Zilla
(@TechZilla_) reported
from
Brentford, England
@virginmedia When I checked other sites like down detector it shows Virgin broadband is down all over london so how come you don’t know that?
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Tech Zilla
(@TechZilla_) reported
from
Brentford, England
@virginmedia Well your customers report issues on download detector because you guys are so difficult to reach!
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I am told there is an issue - bit no time given for it being fixed ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sunil Mistry
(@jadio88) reported
@virginmedia Ok that's fine. So, I have a question, my 12 month contract ended on 26/01/21. My new contract has auto-renewed from 27/01/21 for £44. So if I cancel today and give you 30 days notice, when will be contract & service end. 28/02/21? Please let me know. Thanks :)
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The Flexitarian 🇪🇺
(@TheFlexitarian) reported
Another day with no wifi? thanks @virginmedia !! ... left hanging on the phone since last night, zero customer service to help... surely for the price you can do better than that 🤬🤬
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Ash
(@ashsandwich) reported
@virginmedia Hi. Our internet has been down since last night. I’ve reset the box, checked the service status and there’s no issue reported. Call centre is closed due to COVID so I can’t talk to anyone on the phone. Is there some way someone can help me? Thanks.
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chionocxns
(@chionocxns) reported
@virginmedia No one is picking up, lines are busy and the phone cuts off do stop with that. I’m currently getting broadband speed if 2Mb instead of a 100Mb. You said you would check if there are any issues in my area and still no word on that.
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Peter
(@sonic_peter) reported
@virginmedia This isn’t much help when I’m getting texts saying you’ll be turning up our door when we won’t be there and can’t reply. DM me?
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Widneschappy
(@Widneschappy) reported
from
Widnes, England
.@virginmedia - Are there problems in Widnes area. My service is down and need it to work
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Jonzo
(@xiJonzo) reported
@KRNGStallion @virginmedia Terrible company mate
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Jupiter Jones
(@TruthJupiter) reported
@virginmedia 35 minutes on hold to report an Internet issue......then you hang up immediately the call is put through. Are you serious?
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ℂℍ𝔸ℝℙ𝔼ℝ𝟙𝟠𝟘🇬🇧
(@CHARPER180) reported
@KRNGStallion @virginmedia Mines been really bad aswell.
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Owner
(@Owner46068243) reported
@virginmedia hi please help. I disconnected my services so can no longer use the online help. I am waiting on a refund of overpayment of services since November.