Virgin Media Outage Report in Shepperton, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Merton, Slough, Hounslow, Greenford, Hammersmith, Hampstead, Wembley, Paddington, Ashford, West Byfleet, Uxbridge, Feltham, Hayes and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Merton |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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eamorugby
(@HoarseRoar) reported
from
Slough, England
@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Andrew Burdett
(@andburd) reported
from
Maidenhead, England
Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Debbie S
(@DebbsS13) reported
@virginhelp @virginmedia I have the highest speed Internet with you guys for many years and want the free upgrade to HUB 4 router and have tried calling 150 but just can never seem to get through, I want this upgrade ordered ASAP as in today can you please pm me to get started
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Stephen Lilly
(@bwfcste) reported
@virginmedia Been through this process. You want to charge me £5 for wifi pods, which proves you wireless service is not upto standard. Would be easier if you provided the new hub 4 to customers, as that has more antennas giving a better wireless signal.
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Laila
(@Laila15903731) reported
@virginmedia can someone at virgins media please sort the issues we are having with your service in w12... EVER DAY the network goes down for long periods of time - we cannot operate like this anymore and frankly fed up of the crap service!
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Lewis Firth Bolton
(@LewisFBolton) reported
@virginmedia Insanely bad service. I ordered an internet package with you on Jan 25th, you haven't installed it for two months and have now cancelled my contract after approximately 15 separate phone-calls back and fourth. Horrendous customer service
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Laura Tapp
(@Laura_jane2) reported
@virginmedia I’ve tried for 3 days now to cancel my services using the text service and they are not helping at all
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Rummage and Roam
(@Damelisajane) reported
@MartinSLewis @thismorning My mum gets calls everyday from Visa/virgin media/Barclays/BT/Microsoft/ Apple support. This isn’t a cryptocurrency problem whether you like Bitcoin etc or not. It’s a general problem that needs much better regulation (especially by the phone companies)
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Amjid Khan
(@akhan999) reported
@kaybaka @virginmedia If Ethernet didn’t work then yeah sounds like an issue from the street to your house virgin media need to sort it out. If you have enough mobile data you can also use that as a backup. Virgin router itself as expected is crap and you can use your own but that’s a diff topic
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Jordan.
(@LangurZoo) reported
@virginmedia Internet issues for 2 weeks.. Constantly going down multiple times a day. Exactly the same after calling you.
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Simplely_Dimplely
(@SDimplely) reported
@virginmedia My broadband is not working since I recieved it... hub is always yellow. This is poor internet for virgina and it cost alot
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Mark
(@Vass88) reported
@virginmedia No, no reponse at all, this has been ongoing for a couple of months, compensation payments do not fix the issues, it doesnt make the problem go away. Its need attention!