Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Hammersmith, Paddington, Guildford, Southall, Walton-on-Thames, Windsor, Wembley, Woking, Ealing, Richmond, Redhill, Maidenhead and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Hounslow |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@virginmedia Sporadic outages and having to factory reset the hub3 when it throws a wobbler the intel chipset inside is **** your network is **** and to make it worse your customer service is **** yet you’ll never admit it you need to get a new hub4 sharpish 😡😡
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Deborah Smith
(@bubspinki) reported
from
Banstead, England
@virginmedia please can you help my #mum with her #phone line she is #vulnerable and cannot get through to your customer services team even though holding on for 30+ minutes - thank you 🙏🏼
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Derrick Barth
(@derrickbarth) reported
from
Richmond, England
@virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.
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Rachel
(@OpenMindMH) reported
from
Wandsworth, England
@DrEMcNaught @virginmedia They have the worst customer service I have ever known
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately
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Dan Padgett
(@danjpadgett) reported
from
Wandsworth, England
. @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here
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Bhavin
(@Bhavinchief) reported
from
Brentford, England
@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.
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Jonathan Hodder
(@Hodds229) reported
from
Richmond, England
@virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.
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Basel Mahmood
(@basel_mahmood) reported
from
Merton, England
Let me guess. @virginmedia is down again.
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
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YILDIZ SAR - HARV
(@YILDIZ_SAR_HARV) reported
from
Kensington, England
They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes
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Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
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Matt Lynn
(@mattylynn79) reported
from
Hillingdon, England
@virginmedia been waiting 5 days for a call back about my package now. Rang 3 times and each time they have “guaranteed” a call back within 24 hours. I know we are in a pandemic but quite shocking customer service
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia There was but apparently fixed. Not sure I believe that. It’s really slow when I test even after a reboot and webpages constantly don’t load or take a long time
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James Butcher
(@JambyButch) reported
from
Wandsworth, England
@virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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rickie moy
(@smoggiemoy) reported
@SkySports @virginmedia the sky sports football red button system is rubbish, not good enough people pay a fortune for this and the red button never works properly 30 minutes into the game still can’t get on
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Steve Dinning
(@SteveDinning1) reported
@PhilSpenc23 @virginmedia Not working now for championship matches. Dear me! Please can virgin media sort!
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Aaron Wooller
(@Aaronwooller96) reported
@virginmedia why is the red button for championship football not working sky sports ???
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jono sullivan
(@sullivan_jono) reported
@virginmedia I'm sick of paying lots of money for sky sports for the red button to not work this is an ongoing problem
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Phil Spencer
(@PhilSpenc23) reported
@RobBuzzard @virginmedia Moved to Virgin before the summer and have literally never managed to get the red button to work. If I'm lucky, they sometimes get me on around the 75-minute mark!
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Dave Aspin
(@dodgyknees1) reported
@virginmedia Red Button,again not working . Surely this should be sorted by now.🤔 Football is important to me and a lot of others .End of contract it's hello Sky
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Ian Willoughby
(@tehgob_66) reported
@PhilSpenc23 @virginmedia Same with me on Sky box. "Technical issue" apparently
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Lucy kite
(@LucyLK17) reported
Okay @virginmedia I give up leaving you tomorrow 8am absolutely pointless service can’t use red button for millwall game tonight
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Lucy kite
(@LucyLK17) reported
@virginmedia why is the red button for championship football not working ???
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MICHAEL POOLE
(@MICHAEL33835551) reported
@virginmedia how come you’re red button coverage of the football never works..?