Virgin Media outages and service status in Shepperton, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 2 outage signals in the last 24 hours around Shepperton, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received May 22, 1:35 PM GMT+1.
- Internet (44%)
- TV (29%)
- Wi-fi (14%)
- Total Blackout (7%)
- E-mail (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 22: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Shepperton, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Greenford, Richmond, Ealing, Hayes, Woking, Southall, Walton-on-Thames, Hounslow, Ashtead, Epsom, Addlestone, Feltham, Kingston upon Thames, and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
|
|
Internet | 9 hours ago |
|
|
17 hours ago | |
|
|
Wi-fi | 1 day ago |
|
|
Internet | 1 day ago |
|
|
Internet | 2 days ago |
|
|
Wi-fi | 2 days ago |
Nearby cities with recent reports
21 recent signals
2 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England@virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area
-
Stephen Champion (@Champs707007) reported from Wandsworth, EnglandReally losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
-
Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!
-
Jason Hier (@jasonhier) reported from Ealing, England@virginmedia Is service in London W13 working?
-
James Brown (@JammieBun) reported from Hillingdon, EnglandHi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …
-
Gabor (@GaborPfalzer) reported from Hammersmith, England@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
-
Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England@virginmedia Still down! Not sure what I'm paying for at this point
-
-
Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
-
Mike Fuller (@ninepine) reported from Banstead, England@YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.
-
Ravinder Judge (@judge_ravinder) reported from Hounslow, England@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
-
Richard 🏳️🌈 (he/him) (@Paul___SW18) reported from Wandsworth, EnglandHey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
-
Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.
-
🎤Toby Gilles🎤 (@tobygilles) reported from Hounslow, EnglandHas anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?
-
☆ Liezel ☆ (@liezel_t) reported from Merton, England@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
-
Mark Ryan (@MarkGRyan) reported from Ealing, EnglandOnce again @virginmedia let us down with internet in W13 area ... not a good service at all
-
Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!
-
Tim Hole (@TimHole) reported from Kingston upon Thames, England@virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.
-
Patrick Smith (@P4TTL) reported from Chertsey, England@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
-
Andrew Wood (@andrewlwood) reported from Hounslow, England@virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
KrYpt (@KrYpt923317) reported@Benleo Disgusting customer service. I’ve had many issues with then. Financial Ombudsman Service have always helped, but now they’ve changed regulators, who are almost as bad as VM. Virgin Media just hiding behind a great product.
-
K D (@kevdev83) reported@virginmedia Any idea why my Internet is so crap today on the wirral literally dropping out constantly and it's the holidays the kids are going mad
-
D (@idczn) reportedThe only contract I ever signed with Virgin Media was in 2018, and it continues to this day. I have never changed or upgraded it; I only occasionally tried to report home network connection issues. It turns out that in November 2024, a two-year contract was accepted, which I only found out about in 2025 when I wanted to cancel their services. I couldn't leave them XD However, checking who did this on my behalf and when (because it certainly wasn't me) was impossible, as I had no way to log into my Virgin account Now I cansee- the accepted contract has different number? There is no any signature of mine- and information that was sent to e-mail: back then controlled by hacker
-
786 (@TS7319) reported@Benleo @virginmedia Virgin Media couldnt fix my internet broadband after 3 engineer visit and they broke my wardrobe and i switched to EE which is better
-
v (@PaulWes15396579) reported@MRWayneLaws @virginmedia @VirginMediaCorp the misery i’ve had the last year , damaged my rating [their fault], arrogant customer service , i paid 9 months to get out early , still getting hassle . i feel your pain , just bullies
-
Ollyp3 (@ollyp3) reported@Benleo @virginmedia Wait - you have to stay on a contract or cancel. Why can't they just cancel what you were sold, give you the compensation (which they are legally required to on Ofcom auto compensation anyway for lost connectivity) and fix your service urgently. I cannot believe you are being held to a missed contract without the perks of said contract! Apalling
-
Carrie (@IamCarrieagain) reportedSo, it appears that @virginmedia has cut off my Internet as threatened. My crime? I haven't had the time or energy to set up a new router they delivered last Friday. One they insisted on even though the current one works. I'm paying for a service they've decided to end
-
Jac 🏴 (@mrsjaclong) reported@maurice_1960 @virginmedia @VirginMedia_TV It's actually a cheap bush one that does the job but isnt quite big enough and my sons tv is half broken because the cat knocked it over so our living room one could've went to him
-
Suz (@scoobiesue82) reported@virginmedia The big bang theory on TLC suddenly has audio description even though it’s turned off on the box setting. Only every episode of this show nothing else on TLC or any other channel. It’s pretty annoying as it’s my go to channel between shows. Any idea why/how to fix?
-
gogzy (@gogzkerr) reported@Benleo @virginmedia Wierd. Ive been a virgin customer for probably 15 years and had no real issues.