Virgin Media Outage Report in Shepperton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shepperton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Kingston upon Thames, London, Hounslow, Burnham, Southall, Hampstead, Greenford, Paddington, Wembley, Wandsworth, Ealing, Kensington, Northolt, West Molesey and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@Paul_Tags @virginmedia There are consistent issues with Virgin Media going down in London SW11. It seems to happen on a weekly basis. I’ll definitely be changing provider.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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Molly-Kate McCaffrey
(@moll_mccaffrey) reported
from
Wandsworth, England
.@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@DarkLordCookie @virginmedia We are in the same situation, No Internet since Saturday and our estimate is also 7th September. We are UB7 9JX , near Heathrow. Looks like there are issues everywhere.
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Richard Beenham
(@RickBeenham) reported
from
Wandsworth, England
Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.
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Lou
(@NeverGiveIn123) reported
from
Hillingdon, England
@SkyHelpTeam Sorry but who thought that this was practical??? I watch an episode then delete, what you are suggesting is way too much effort when the option was at the side. Log this as a formal complaint pls. SkyQ is so outdated compared to Virgin Media, roll my deal expiry! #sky
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nH
(@nhirani1) reported
from
Brentford, England
@virginmedia Virgin broadband down in HA9 - can I get a DM pls? The customer experience for support is very bad.
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Here we go yet again. Quelle surprise @virginmedia down in SW11 for the past few hours. Warning to anyone in South London, avoid them as your broadband provider. It truly is an awful service.
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hope they will . Last time when I did complaint have exactly same issue . Hope it is the hub not the people 🙄
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Andrew Goulding
(@Andrew_Goulding) reported
from
Spelthorne District, England
@virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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Ganesh Uttam
(@ganeshju) reported
from
Brentford, England
@virginmedia Internet and Wifi is down
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia your service is down. Again. It’s been abyssal all day. I’m in SW11. #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jane Foster
(@LaPetiteJane) reported
@virginmedia Any chance we are going to get TV service back in Blackpool? Lots of new programs on at Christmas and zero channels available. What exactly are we paying for at the moment?
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Alan AB 🗣🎙
(@AlanAudioMan) reported
@virginmedia @_RichEvans Hi - I'm also a new customer, no live TV on my set top box. Just found out I've got a Hub 4 when I'm paying for the Volt Gig1 and should have a Hub 5. What's going on Virgin Media? Terrible service.
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Bruce
(@Bruce94142897) reported
@virginmedia Yes and saying should be fixed by 29th Not a chance am I missing sports over the Xmas cause if I do Use won't be getting 1 penny from me u can shove the service
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Andrew
(@pulhamfish) reported
@virginmedia So far it’s just short of 18 hrs … And I’ve been told no compensation for the loss as virgin media TV can be viewed on “ other” platforms… that’s a poor excuse … quick enough to take the money .. but very reluctant to offer a solution.. apparently I can’t cancel my contract 😡
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Elaine Bateman
(@ElaineBateman15) reported
@virginmedia awful awful service
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DiBi ツ (Diane) 💙
(@Diane6646) reported
No virgin media tv channels since 4pm yesterday. Outage all over Blackpool and the updates keep changing times of when it'll be fixed. Now it's at 6pm today!? Had my bill too, what a joke! I wouldn't be bothered but Xmas is the only time there's stuff I want to watch. 😡
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Jo Robertson
(@jorrobertson12) reported
@virginmedia Aye! Problem in area. Not new, not resolved. It's the business of @virginmedia to provide reliable services. Money taken, problems given
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Danny Lee Dawber 🏳️🌈
(@DannyLeeDawber) reported
@virginmedia Well I hope it gets fixed as I've got stuff recording that's obviously gonna fail now I hope there's compensation for this cause its ridiculous
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Elaine Bateman
(@ElaineBateman15) reported
@virginmedia we have even offered to go to our local depot and pick a hub box up! I expect if we were new customers this would be sorted out. Look after your existing customer Virgin Media
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Jamespropmaker✂️
(@jamespropmaker) reported
@Dadros3 @virginmedia Wow that's bad. Time to change me thinks.