Virgin Media

Virgin Media Outage Report in Shepperton, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shepperton, Surrey, England 02/08/2026 17:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shepperton, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southall, Hounslow, Hampstead, Greenford, Paddington, Wembley, Wandsworth, Ealing, Kensington, Northolt, West Molesey, Slough, Fulham and Leatherhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomSouthall Internet
United KingdomHounslow TV
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia

  • ElspethFit Elspeth Van Der Hole (@ElspethFit) reported from Kingston upon Thames, England

    @virginmedia why are you so ******* terrible? I just want to watch Netflix.

  • Jo_The_Waiter CALUM GRAY (@Jo_The_Waiter) reported from Hammersmith, England

    @DJRustyEgan @virginmedia It’s not speed I have a problem with, it’s all my services are down.. no broadband, no tv, no home phone. Awful service

  • Skibird217 Tigerfeet (@Skibird217) reported from Hillingdon, England

    @virginmedia asking yet again for help with my sim swap?? Anyone????

  • cordellcampbell Cordell Campbell (@cordellcampbell) reported from Kensington, England

    @virginmedia outage in Kensington....again.

  • Aka13K aka13 (@Aka13K) reported from Hillingdon, England

    @virginmedia all services down for me in UB10 after the thunderstorms an hour ago? Any updates on what’s going on? Your website says all is well but clearly not as I hv no signal on TV or Broadband since 12.15pm

  • MarkAJTaylor Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave

  • DavidoffDonut Dave Saunders (@DavidoffDonut) reported from Hillingdon, England

    On phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.

  • Rochdale_Cowboy Craig (@Rochdale_Cowboy) reported from Maidenhead, England

    @virginmedia All fine now - but TBH we're probably going to cancel. Our contract is up its going up from £70 to £85/month. To sign a new deal is a £82. Your offer to new customers is £45. I can't be bothered with this hassle every few months so am looking at sky. Thanks for checking though 👍

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.

  • raesnothere1 raesnothere (@raesnothere1) reported from Hammersmith, England

    @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I want to cancel my mobile contract. How do I do this?

  • rebmit1 Tim Kirkby (@rebmit1) reported from Hillingdon, England

    @virginmedia broadband down yet again.... Area 14

  • adbalfour Alex Balfour (@adbalfour) reported from Kensington, England

    @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

  • ARBack1 Alan Back (@ARBack1) reported from Richmond, England

    @virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business

  • ElspethFit Elspeth Van Der Hole (@ElspethFit) reported from Kingston upon Thames, England

    @Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??

  • MTaylorRacing Mackenzie Taylor (@MTaylorRacing) reported from Chertsey, England

    @vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !

  • gary230264 G.Marshall Gleghorn (@gary230264) reported from Merton, England

    @virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!

  • TaylaWelch Tayla Welch (@TaylaWelch) reported from Maidenhead, England

    Internet is down... @virginmedia what’s going on 😓

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Raexoxo___ Rae xoxo (@Raexoxo___) reported

    @virginmedia I need to DM you its about my 1st bill. When I signed up there was £150 bill credit & free setup no service fee/setup fee. I have been charged £35 for that & the £150 hasn’t been credited also haven’t received the unlimited O2 sim. I have screenshots from the order

  • jwec28 Coley B (@jwec28) reported

    @virginmedia Nope! Your website isn’t working cause you’re upgrading it. And even if I tried, the connection is so damn poor it fails to load. I genuinely got a 0.09mb download speed yesterday morning. This morning still at 5mb despite upgrading to 100mb

  • Robbie13YNWA Robbie (@Robbie13YNWA) reported

    @virginmedia Not great that really is it, third largest streaming service isn’t available.

  • DrDJLemon King of the Jiffs (@DrDJLemon) reported

    .@virginmedia can you tell me when the boardband outage in Salisbury area will br fixed?

  • lanepacer Jane Wells (@lanepacer) reported

    @virginmedia keeping me on hold whilst repeatedly offering me a £4 discount is not going to work. Please answer the phone, I have already told your telesales more than once that I want to cancel.

  • leesteane7 lee steane 🏆 (@leesteane7) reported from Bedworth, England

    @virginmedia I want to cancel my contract, is there a phone number i can call as i got cut off last night?

  • JoanneK39 Joanne (@JoanneK39) reported

    @CyberRebel4 @virginmedia It took days to access my email account. Over a week actually. I'm not sure what the issue was. Virgin Media were useless and very unhelpful.

  • rc_maz MazRC (@rc_maz) reported

    @virginmedia I agreed a contract in Nov, you have charged me over double each month since. Called and complained more than 10 times. No resolution. Can I please have my money back? I am so tired of dealing with your call centres who promise everything but do nothing.

  • zer0aster John Walker (@zer0aster) reported

    @virginmedia It says it is planned now, but I was not warned about it in the text about the outage on Friday, and the outage affects my business and my wife's business. It effectively wipes out our earnings for both days and both businesses!

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia what's going on still nothing no data no phone service nothing sort it out