Virgin Media Outage Report in Plumstead, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plumstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plumstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Plumstead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hackney, Romford, Ilford, Bexleyheath, Southwark, Harringay, City of Westminster, Waltham Forest, Newham, City of London, Paddington, Islington and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Phone | |
| Hackney |
Internet | |
| Hackney |
Wi-fi | |
| Hackney |
Wi-fi | |
| Romford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plumstead, England
Latest outage, problems and issue reports in Plumstead and nearby locations:
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Matthew Bultitude
(@MattBultitude) reported
from
Camberwell, England
Waiting > 1 hour and still no help from @virginmedia customer services. No broadband for 24 hours. No useful online support. Appalling customer support. 😡
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Hi, it came back on about 11 for 10 minutes, then at about 12.30 since when it has been stable. This is third outage of several hours in 4 days. Can this be fixed?
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Lee
(@Lee84036371) reported
from
Croydon, England
@virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Do you want me to post the whole conversation John? It reflects really badly on your customer service… Happy for the world to see how silly your text service is... completely useless, complete waste of time
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DJ S DOT
(@djsdotsv) reported
from
Islington, England
@virginmedia internet down again 2nd night in a row #fixup
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Matthew Bultitude
(@MattBultitude) reported
from
Camberwell, England
@virginmedia Still not working. The best @virginmedia can say is “have you tried re-booting” it !!! YES - multiple times. Hoping an engineer might come tomorrow. Sadly a very poor service.
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Help me
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Thank you! It’s working atm but It has been very unstable lately.
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Mike Malan
(@FunkyJazzMuso) reported
from
Tottenham, England
@virginmedia y’all been harassing me since 25 July for your equipment, but my contract expired 31 July, and you charged me for August too ... so paying for a service I can’t even use! I want an email address so I can file a complaint!!! 😡
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia third time in four days no broadband - helpline and service status say ‘no problems’ but it’s not working. I hope it comes back in time for a full week of online learning we’ve secured for my 16 year old - first structured teaching in 4 months and this happens! HELP
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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Nizbit LFC*
(@nizbit) reported
from
Kensington, England
@courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect
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🇨🇲𝒜𝓂𝒶𝓃𝒾🇸🇩
(@Poupina__) reported
from
Islington, England
Virgin media is down again ??? My WiFi is not working man 😒😒😒
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Alison Simmons
(@divaAlison1) reported
from
Lambeth, England
What is it with customer service these days, first @virginmedia now @Lookaftermybill supposedly calling me back to discuss the issue at 12.15pm - as of yet nothing #3pm #useless #noservice
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(sam)urai
(@sam_l43) reported
from
Hackney, England
@virginmedia hi can you help please? our wifi cuts out basically every night; after around 9PM and there are no advisors to call and the online help is useless
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Trying to get a late payment charge off me is not solving your problem here. Sure, charge me a late payment fee if you h e to but at minimum credit my account with a free month or something ..?!
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia , We had a full loss of service for days on end of my whole street… So what do you do about that?
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Annalisa
(@Annalisalisetta) reported
from
Islington, England
@virginmedia how can I contact your costumer service? The stores are closed and no one answers at costumers number
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia again down!!! What a horrible service #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Mumford
(@micalou1973) reported
@virginmedia I asked for call back lastnight when I spoke to you yesterday morning as u needed time to the about the package ....but you no longer provide that service for some reason
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Stevejland
(@stevejland) reported
@virginmedia Hi, I placed a new Sim Card order last Wednesday, order status is showing as "parked" & I will be contacted but no correspondence received, please help.
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NB*
(@NathanLFC1996) reported
@virginmedia @cloudyoshimoto IT IS NOT THE BQM. I actively lag massively on online games when the issue occurs. Your going to lose a lot of customers ignoring this issue
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Ben Thatchers Elbow
(@Thatcherselbow2) reported
@virginmedia About a week now, I’ve checked on the forum and there seems to be others with this issue too
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Clare
(@ClareKeeley) reported
@virginmedia That sounds a lot like ‘turn it on & off again’!! I hope I get a refund for everyday my service isn’t active. In fact, due to the lack of help, I’m on the verge of cancelling my account.
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29
(@Havertz29ii) reported
@AstridWett @virginmedia I can fix you instead Astrid
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Vasyl Slobodyan
(@VasylSlobodyan) reported
@virginmedia Also, I am expecting a call from the Virgin Media pre-install team since 9:00 today (which I was told would happen) and nothing yet. Excellent customer service. Bravo @virginmedia
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Clare
(@ClareKeeley) reported
@virginmedia What is the point of letting you know John? I’ve told you how useless they are already. Pretty sure Virgin is run by bots who couldn’t give a **** about their customers. I’m taking my money elsewhere.
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Michelle Mumford
(@micalou1973) reported
@virginmedia To cancel
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Ann Shorty
(@AnnShortyGriff) reported
@virginmedia I've done all the necessary, even had an engineer come out and he suggested me buying a booster! Why should I have to? My complaint has never been addressed! I've had to increase my phone contract! I informed Virgin and they dismissed this!