Virgin Media Outage Report in Plumstead, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plumstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plumstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (15%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Plumstead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Southwark, Finchley, Tower Hamlets, Bermondsey, Upminster, Woolwich, Eltham, Leyton, Hackney, Lewisham, Ilford, Hampstead and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hampstead |
Internet | |
| Croydon |
||
| London |
Wi-fi | |
| Southwark |
Internet | |
| Finchley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plumstead, England
Latest outage, problems and issue reports in Plumstead and nearby locations:
-
Erik
(@seldnfoodie) reported
from
Camberwell, England
We won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand
-
Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
-
James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@adhawkinsgh @virginmedia Nor me. It is still bad though. And also as you say latency and dropouts.
-
Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia I only wanted a credit which has now been authorised. Shouldn’t have to ask when you know about the fault. Not good customer service you should automatically apply credit
-
Julia Valerie
(@Julia___Valerie) reported
from
Kensington, England
@dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭
-
Noor
(@nooriiiy) reported
from
Paddington, England
Can @virginmedia WiFi please fix up!! Gave me a right scare
-
James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia @adhawkinsgh I'll be going same way in September too. VM too pricey and too outage prone. Also poor modem/router.
-
Daniel W
(@damawa42) reported
from
Camden Town, England
@lornajane2 @virginmedia Yeah, clearly something wrong specifically with my Virgin kit, or something hyperlocal (cabinet/wiring)... But they refused to investigate my query as there was an outstanding issue until May 5th, and since then disgracefully haven't bothered responding. So can't get a diagnosis.
-
Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia But your SMS team either a) never respond or b) refuse to help me specifically because they say there are outstanding issues. So, through a combination of a) and b), you never look at my issue. Because there's either always a wider issue, OR you ignore me. Utterly unhelpful.
-
David A Byron
(@divadnoryb) reported
from
Grays, England
@virginmedia I cannot express just how disappointed I am with your service. My broadband has been dire for over a week now. Constantly dropping out, slow speeds and just not fit for purpose. First thing I’m doing is switching providers when this is all over. Never again virgin..
-
Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
I work with underachieving students with acute behaviour issues. I am unable to offer my services online due to @virginmedia being down now for the 3rd week in E15. Justify this!!
-
Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia can confirm that there is an ongoing works in your area to improve the connection. This has started yesterday night, but we don't have an estimate time for the fix. I also have checked that there is no nearby tower to get a connection from, so we don't have to do any troubleshoo
-
HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
-
Rob K
(@robtrs) reported
from
Hackney, England
@virginmedia my connection keeps randomly dropping all day today and has been for a week or so. Can’t test the connection when it happens (no Internet connection) but your service status says you have no issues. This is very frustrating #virginmediadown
-
Luke William Reardon
(@ConfidingGoblin) reported
from
Tottenham, England
@virginmedia you've said the internet problems aren't down to user levels so what's the deal. Every damn night I'm cut off. I'm done with you.
-
Dean Porter
(@Deanporter_84) reported
from
Bromley, England
@virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services
-
Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia John I have sent a text as you have advised I don’t want to leave Virgin I have been a customer for many years however it’s very frustrating not being able to get a signal in my home
-
Simon Kimber
(@simoneats) reported
from
Hackney, England
It’s bad enough that I can’t see friends and family (or frankly anyone) at the moment, but my @virginmedia internet connection is so bad these days even virtual catch ups are a struggle 😔
-
🦥
(@caprettino) reported
from
Bromley, England
ughhh @virginmedia pls sort out your internet connection problems!!
-
Rick Jewell🌹LabourSocialist #ToryBrexit
(@RMJewell) reported
from
Sutton at Hone, England
@virginmedia Why does your outage check at my address say everything is fine when Virgin Media Most Affected Locations Outage reports and issues in the past 15 days originated from: LocationReports London, England2758
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Georgia
(@GeorgiaTsiakki) reported
@virginmedia Online forums are reporting wide issues in N22. Can you pls escalate
-
Jaytee14
(@Jaytee146) reported
@virginmedia Why? It's wireless broadband for a reason! It's mostly phone connections that are poor
-
Edu SR
(@EduSR68) reported
@ExascaleUK @TelfordHour Any plans for TF2 9PW please because Virgin Media are shockingly poor.
-
Ruth
(@LooRuthie) reported
@virginmedia Just to add it took me 3 1/2 hours to get to the point where they changed the price of my package but still not sorted out the boxes of apparently got to ring customer services now and spend God knows how long on the phone trying to get them to agree to these boxes
-
www.amarmajid.com
(@amarmajidphotos) reported
@virginmedia So I will now ask again - what is your complaint procedure for someone based in the UK to review and respond to please? And no it’s not by calling 150 I am asking for the specific team that deals with complaints or unresolved matters. Thank you.
-
The Theatre And Gaming Mechanic
(@Jasondonnelly18) reported
@virginmedia If I do this will it fix the issue
-
Ana Jakimovska
(@the_bluebell) reported
@virginmedia There is outage and fir the past few days very unstable internet #notgreatVirgin
-
Andy Quinton
(@QuintonAndy) reported
@virginmedia Awful service as usual! Cut off on phone twice. And 3 times online chat help. Or no help as it turns out. Checked emails...still nothing. Despite the 3 re requests!!!
-
Andy Quinton
(@QuintonAndy) reported
@virginmedia ‘You haven’t confirmed your email ‘...so you can’t log in. What a great service @virginmedia ....no help what do ever
-
Andy Quinton
(@QuintonAndy) reported
@virginmedia I’ve never used the email b4...only 2 emails ever.. an online bill this week....and the ‘confirmation’ changed username one. Nothing else. All I want is the link attached to the email you’ve sent me..which is missing!!