Virgin Media Outage Report in Kidbrooke, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kidbrooke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kidbrooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Kidbrooke, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, Streatham, Croydon, London, Dagenham, Walthamstow, Kensington, Southwark, Camden Town, Tower Hamlets, Poplar, Lewisham, Islington, Hackney and Bermondsey.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| Streatham |
Total Blackout | |
| Croydon |
Internet | |
| London |
Internet | |
| Dagenham |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kidbrooke, England
Latest outage, problems and issue reports in Kidbrooke and nearby locations:
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Mr Jones THFC
(@Mister_J0nes) reported
from
Ilford, England
@gary_macdonald2 @virginmedia @BTSportBoxing We've got the same problem here 😡
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia TV not working and when I call you say everyone is busy and call later. What kind of shocking service is this.
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia could you DM a direct number so I can discuss the appalling internet service you’re providing... £106 pm I expect more than we’re getting
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Dave CPFC
(@davedpalace) reported
from
Sutton, England
@virginmedia no TV signal in SM1 area.
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Leo Vher Gamboa
(@LeovherGamboa) reported
from
Camberwell, England
@KirstyCM @virginmedia OMG, it’s the worse. I had an issue since October still haven’t been resolved until now and they are still charging me. Spent 60mins on phone 10x trying to resolve they pass you about or cancel call after being put on hold. Disgusting service. Just cancelled the Direct Debit
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Leo Vher Gamboa
(@LeovherGamboa) reported
from
Camberwell, England
No to Virgin Media, better service somewhere else #novirginmedia #badservice #cancelservice
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Giuseppe Sollazzo
(@puntofisso) reported
from
Tottenham, England
Never again with @virginmedia. Of course, there's no way of speaking to a human because we fail security, given we no longer have an account with them...
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia Seriously considering terminating my contract the WiFi is terrible no amount of boosters you offer to send work .... frankly I feel you’re just fobbing us off
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Frances Reilly
(@FrancesOfficial) reported
from
Ilford, England
3rd time in 11 days my land line has broken. @virginmedia 2 engineers a week apart apparently fixed it. Today not working again. Not good enough virgin. It is essential that I have a land line!!!
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HoodyStealer
(@CrisSarfLDN) reported
from
Lambeth, England
@virginmedia I want someone who speaks proper English and has more brain cells that a goldfish to respond to my complaints ongoing from Dec 2019. I don’t appreciate being fobbed off multiple time’s and then hung up on. I pay for service I’m not getting. It’s daylight robbery
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Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia would love to watch this but you cannot provide the service that we pay for.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia very poor customer service from you again. Customers do not liked to be lied to and definitely hate being ignored.
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nick longland
(@LonglandNick) reported
from
Sutton at Hone, England
@virginmedia is there a problem with your tv sevice at mo , in SM postcode
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Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!
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liz mcdonnell
(@lizmcdonnell1) reported
from
Wandsworth, England
@virginmedia can you please tell me why thete is no broadband or t v service in Sw17 8dy area !!!
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James Louis Kelley
(@jameslkelley) reported
from
City of London, England
Most painful #CustomerService phone call goes to @virginmedia. Tries to help with reducing my bill by offering Sky Sports and Cinema. Calls me 5 times and then starts by saying it isn’t a good time for him to talk to me...
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Ian Gambier
(@iangambier) reported
from
Hackney, England
@Data_Thug @virginmedia EE are quite good in the sense that i have never had to plot their cruel and viscious death x
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia The same as always. No!! As just now getting fed up of years of awful service and paying 130 a month #awful #CustomerService #CustomerExperience
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Giuseppe Sollazzo
(@puntofisso) reported
from
Islington, England
@issyl0 @virginmedia If they don't trust their own process, they should give options to do otherwise. Especially considering they forced us to pay for 6 months of no service as we're moving to an area they don't serve.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Colinlockdown
(@Colin_UK_GB) reported
@virginmedia WHY CANT YOU GIVE ADVANCE NOTICE?????? Planned work in your area this week as you might see some disruption to your service while we improve our network. Services TV, Broadband and phone Work starts 06:00 on 07 April Work ends 18:00 on 07 April
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Dirk Wears White Sox
(@Dirkwhitesox) reported
@virginmedia Yes, also tried the tests on the app yesterday but couldn't identify the issue?
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use code REBEL-HEART-GAME #epicpartner ツ
(@official_RHG) reported
@virginmedia I have they said they have noted it down
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lennon33
(@Lennon068) reported
@virginmedia internet down, rang service number. HUB fine, now been told to wait 24hrs. Why is it going to take 24hrs, also why does your broadband status say there are no know issues when clearly there is.
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Alex Fleming
(@afnw35342) reported
@O2 @virginmedia Trying to sign up for Volt but you’re weblinks send me in circles & you’re digital assistants are no help. What else can I try?
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Sen 🌻
(@tailsinge) reported
Virgin Media doing work that takes the internet down, during work hours from 9-3, without notification. Its not like a ton of people work from home at this point!! Worst UK ISP honestly.
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jiggy jai
(@j1ggy_j) reported
@virginmedia Also what you forgot to mention is that if I call the 0345 number from a virgin landline it’s chargeable. Which I found out at my own expense. These issues were previously reported. What more am I ment to do ? Your company has really dragged me down.
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John Ogden
(@John_Ogden) reported
Hey @virginmedia if there are no issues in my area, why don’t I have internet & why are there 2 virgin media guys ripping cables out the box on the street? 😡🤬
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Gorilla Headz
(@GorillaHeadz) reported
@virginmedia Terrible. Still down. Got a meeting in 2 hours that I’ve had to cancel so now losing money too.
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Adam Jukes
(@AdamJukes) reported
@virginmedia What’s the point of providing a Twitter service if you are then unable to have the right people check/report potential system issues which affect your company’s income?