Virgin Media Outage Report in Kidbrooke, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kidbrooke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kidbrooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kidbrooke, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Tower Hamlets, London, Leyton, Finchley, Hackney, Croydon, Ilford, Poplar, Woolwich, Dagenham, Bermondsey, Camden Town, Holborn, Lewisham and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Wi-fi | |
| London |
Total Blackout | |
| London |
||
| Tower Hamlets |
Total Blackout | |
| Leyton |
Internet | |
| Finchley |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kidbrooke, England
Latest outage, problems and issue reports in Kidbrooke and nearby locations:
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Richard Mander
(@RichardMander1) reported
from
Lambeth, England
@virginmedia what is wrong with the service in SE27?
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liam
(@g4g02_) reported
from
Lambeth, England
can you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?
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London Lofty
(@lofty_london) reported
from
Camberwell, England
@Glitterbeard_ @virginmedia Cancelled last year due to constant issues and moved to Sky, no issues at all and saved a tenner a month.
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Danielle DeLellis
(@spokeswoman4me) reported
from
Wandsworth, England
@virginmedia What a farce! I bet you're picking up all other calls except those from people who want to leave your terrible service! Call disconnects because you're too busy (your own fault that your service is so bad that so many people want to leave) & no other way to cancel!!
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Lisa Toffolo ⚡️★
(@LisaToffolo) reported
from
Hackney, England
@virginmedia hi virgin, I’m being charged for phone charges but we do not have a landline in our flat. Could it be a crossed line? Would be grateful if you could direct me to someone to fix this as I don’t want to be paying for other people’s phone charges
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Tom Page
(@tompagenet) reported
from
Tottenham, England
@virginmedia As much as I obviously love giving my full personal details in a totally public forum, I'll just leave you to fix this now. I did try.
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#HellomynameisPaul💙
(@PaulWRamsay) reported
from
Camden Town, England
@virginmedia Reg is YT17ZTM, it’s one of the few road in the area where permits are not needed every day, only on match days. Would you not help the driver get a permit for his own Rd? What rules do you have for driver vans being left outside of work hours?
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Niall Kelly
(@niallkelly9889) reported
from
Croydon, England
@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
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Rob
(@mrrob74) reported
from
Sutton at Hone, England
@virginmedia You’ve shown a trailer for #McMillions, saying it’s available on Virginmedia on demand. I can’t find it anywhere! Please help.
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
2nd day on hold for over 1/2hr trying to speak to a @virginmedia rep to cancel our account. They should call it “Hotel California Broadband” - you can check in any time you like but you can never leave ...
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Sam Wilkin
(@CellarmanSam) reported
from
Walthamstow, England
@virginmedia trying to work from home today has been a nightmare had to relocate for a meeting and cancel another. No Wi-Fi here in E17. When are you sorting it out?
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JC X Æ A-01
(@J0111C) reported
from
Stone, England
@virginmedia how do I find out when my current deal ends??? Cos in all honesty you’re the biggest **** sandwich of a firm I’ve ever dealt with.
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Thanks for your reply. I have been trying since last week to cancel my rolling 1m Broadband contract (nothing to do with the service, just needed it while renting). I have tired for 4 days to get through on the only # on your website to cancel a service but can’t get through.
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Iain Sisson
(@i_am_iain) reported
from
Croydon, England
@virginmedia This was a good day ago. I'm at least 20 reboots down the line now. It's a Virgin Superhub 3 and we seem to be stuck with one solid green light at the bottom and one flashing green connection light....on a cycle
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Mike Lloyd
(@Mike__Lloyd) reported
from
Sutton at Hone, England
Internet has been up and down for several hour tonight. Has been doing stuff like this on and off for days recently SM1 As usual they claim ints fine @virginmedia #virginmediadown
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Steven Feldman
(@StevenFeldman) reported
from
Tottenham, England
@skepticmike @virginmedia Or you could argue that they were trying it on pitching a £97.50 charge and that the unwary would have just paid. Too many companies do this and then back down after a phone call. Real customer care is offering your existing curlers the best deal available by default
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Andy Cairns
(@andycairns) reported
from
Romford, England
@virginmedia No service again in RM2. Last speed test showed 3mbps when I’m paying for 500. Only option to cancel my account involves sitting on a premium rate number for an unspecified length of time. This is awful service.
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CALUM GRAY
(@Jo_The_Waiter) reported
from
Hammersmith, England
@virginmedia It was fixed about 1:30am but this is happening a lot since I moved to Hammersmith. But you never tell us what the problem is or give any compensation. I couldn’t do anything. Even my PS4 wouldn’t allow me to play games as they connect online. No TV nothing
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Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia can you please tell me why that when I check my service status it says my broadband in fine when it quite clearly isn't? I need to work from home but can't because of your very poor, very expensive broadband.
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginhelp any relay? Virgin media is appalling. Service is non existent
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nou Campy FTW!
(@NouCampyFTW) reported
@virginmedia Nope nothing. Terrible service.
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Luke
(@LukeusJ) reported
@virginmedia Update: I never got a call back from a manager.
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Nixon
(@Ryan_Nixon11) reported
from
Manchester, England
@virginmedia I have been waiting on an email to come through from you to confirm a payment but have yet to receive it can you help
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Rita Lad
(@ZANIEVANE) reported
@virginmedia is there a problem in the hatch end area? Internet has been down since 3pm
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Nabz
(@NabzFN) reported
@virginmedia Ok @virginmedia you guys are ***************. you guys are coming on Saturday. Even though I’ve had to no internet for a week. Worst customer service
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Marty Jackson
(@martyajackson) reported
@virginmedia The easy fix is here is to get an internet provider that actually works, and so not Virgin Media. Let’s be real - you’re literally now known for and discussed every day precisely because of your providing SHOCKING network and terrible customer service. No fix Virgin!
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In Oxford
(@Oxford_Life) reported
Hey @starzplayuk can you look into and sort an issue with your #Fringe #Boxset on #VirginMedia - S5Ep6 is playing S5Ep5 again instead of actually S5Ep6, and it's a critical episode that's effectively missing because of it
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Joanne Peters
(@dollyexplorer3) reported
@virginmedia nearly 3 hours on the phone to your useless call centre .. when are you going to improve your service Virgin Media! Shocking
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🏴 Kelly
(@xxmpvtxx) reported
Do not, and i can NOT stress this enough, do NOT use @virginmedia for broadband. Unbelievably terrible customer service. Asked to speak to a supervisor and was hung up on (3x) disconnection booked for the 27th thank CHRIST! @skytv in 28th haha!
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LeFred
(@fredheymans) reported
@virginmedia Yep, just another virgin outage, nothing I can do on my end. Fix it ASAP.