Virgin Media Outage Report in Kidbrooke, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kidbrooke, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kidbrooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kidbrooke, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Hampstead, Croydon, London, Southwark, Finchley, Tower Hamlets, Bermondsey, Upminster, Woolwich, Eltham, Leyton, Lewisham, Ilford and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Hackney |
Internet | |
| Hampstead |
Internet | |
| Croydon |
||
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kidbrooke, England
Latest outage, problems and issue reports in Kidbrooke and nearby locations:
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia The point is, I have only resorted to twitter now, because for months i have been unable to engage Virgin Media customer service either on your platform or by phone..
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @Moneybox @Ofcom virgin media customer service DOES NOT EXIST.. all your paths to engage (phone, text, twitter) are all complete wastes of time. Stuck. Trying to engage. Impossible. Another customer forced to leave ..
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
@virginmedia not working again. Will you be issuing refunds for July as you have failed to provide a proper service?
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
@virginmedia it’s not working again! Would be good if you could respond to my tweets
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Clara Rocha
(@clarex) reported
from
Hackney, England
What a nightmare to try to get any assistance from @virginmedia!!! They make it impossible to do anything online and the phone team is no help. The moment I mention “Id like to cancel my contract” I got disconnected after 30 mins.
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Richard
(@rchrdctswrth) reported
from
Islington, England
@virginmedia my internet’s been gone for nearly an hour now, same thing happened last night too. The service status page on your website isn’t even working.
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@virginmedia Dealt with over the phone to your customer services, thanks
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dmxcrew
(@dmxcrew) reported
from
Islington, England
May be a work round for some experiencing #virginmedia email issues this AM. Whilst I cannot access emails via any server/computer like yourselves, I can, strangely, via my phone (although could it be because its on the virgin network?) Worth a try?...
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Louise Mead
(@meadylou) reported
from
Wandsworth, England
@virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.
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mundele madesu
(@ornellasiobhan_) reported
from
Camden Town, England
@virginmedia **** wifi, awful customer service
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @Moneybox @Ofcom Actually impossible to make a complaint. I am with holding fees. I have been trying to engage with virgin media and I’m now giving up. Sue me. #virginmediafails
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Adam
(@ADAMCLAW1) reported
from
Bexleyheath, England
@virginmedia hi, my cable service has been down for about two hours. Postcode DA5 1. Is it a general problem pls?
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@drewsonix @virginmedia @BAFTA I only use the broadband and landline, as I use Sky and Netflix for tv Is they’re much saving in ditching the basic tv part if the “package” I never use.
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Natalia
(@nut_ge) reported
from
Camden Town, England
@virginmedia #virginmediadown #virginmediauk hello. My connection is gone atm. Tried to reboot the router.. no improvement seen. Is someone looking at the issue?thx
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The Jase 🐶 🎸 🎥
(@jasemonkey) reported
from
Camberwell, England
@simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @VirginMediaNews @Moneybox sporadic service issues. Just spent 50 minutes on phone to get through to VM CS for them to drop call. I give up. Sue me
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Intermittent .. and for the whole street. I tried repeatedly to engage VM on this and was impossible to contact / get response. Hence I have withheld payment . Service has been so bad I understand that I can cancel contract ..
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia Trying to get a late payment charge off me is not solving your problem here. Sure, charge me a late payment fee if you h e to but at minimum credit my account with a free month or something ..?!
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aggy
(@aggy_mi) reported
from
Croydon, England
I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tommie Travers
(@tommietravers) reported
@virginmedia 32 minutes on the phone. Got no further forward. Got transferred. Held for 15 mins, and the call was just terminated. It takes a lot for me to be this blunt, but you should seriously consider a career change. I do not understand how you can work for such an awful company?!
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Rachelle Paulson
(@RLW87) reported
Looking for a new mobile contract, thought I'd try @virginmedia - I specifically request a min of 20gb and she tries to continually sell 2gb or 5gb. On asking her not to do that, I only want 20gb+ she hangs up on me ... looks like I'll take my custom elsewhere. Good service Shen
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Hope-Marie Bonnen
(@HopeMarieBonnen) reported
@virginmedia hey! You still need to change your network checker to say we can't receive 4G in our area. I'm no longer with you but we definitely can't due to other people not being able to cancel because you'd charge them for NOT PROVDING A SERVICE which is stupid. Thanks.
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Tim Stillman
(@Stillberto) reported
@virginmedia I've got it working now but this really is a persistent issue.
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elaine strachan (menzies-guild)
(@wee_lainey) reported
@virginmedia cut off 4 times today & have a sickly child. trying to cancel all my services since start feb. all services to be d/c 4/4 ...2 weeks after New provider started. bill today for £244! March bill!! Saying that previous agent didn't cancel services correctly! Ridiculous
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Neil Pickersgill
(@npick69) reported
@virginmedia worst media company ever. Deliberately make it difficult to speak with customer Svs, lie about bundles. Never again will you have my customer
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Ricky Mistry
(@RMist123) reported
@virginmedia I honestly regret signing up with @virginmedia. Biggest mistake I made was to trust Virgin Media. Now I’m stuck without a contract, incorrect billing and no way of getting a complaint raised or investigated! Not sure where to go from here!
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Tommie Travers
(@tommietravers) reported
@virginmedia I cannot get over how utterly useless you are. You, the company, the staff. Even your engineer told me “The customer service is ******* ****.” So, even your own colleagues admit it’s a disaster of a company. Your unwillingness to help me just proves that. You are the problem.
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simon le vans 💙
(@simonlevans) reported
Well I can’t watch any streaming services on my only day off this week because my broadband is down again, so I’ll watch the lights flashing on my @virginmedia router instead 😒
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AFCB Supreme
(@AFCBSupreme11) reported
@virginmedia right I’ve just about ******* had it with you lot now. You’ve done works on the WiFi last week which took longer than you proposed just for it not to work literally a week later. I’m considering becoming a virgin media technician so I can **** around and get paid.