Virgin Media Outage Report in Kenley, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kenley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kenley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Kenley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Leatherhead, London, City of Westminster, Bermondsey, Croydon, Lewisham, Isleworth, Charlton, Fulham, Southwark, Redhill, Streatham, Blackheath, Epsom and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
TV | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Community Discussion
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Virgin Media Issues Reports Near Kenley, England
Latest outage, problems and issue reports in Kenley and nearby locations:
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Anike
(@Pumpkin25) reported
from
Bexleyheath, England
@virginmedia @eta1874 Mine is down too and I’m working. Tv and internet just stopped!
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Michael Shilling
(@MemoryGate) reported
from
Croydon, England
@virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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Sue Horbury
(@sue_horbury) reported
from
Bexleyheath, England
@virginmedia There were issues yesterday but we have been having problems for months and no one ever responds. I don’t believe you are sorry otherwise you would improve your customer service
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia no response - thanks for your great customer service. Our broadband has been haphazard since getting the higher speed and no help despite phone call after phone call. 😡😡😡😡
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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Miranda López
(@MiriLopezMusic) reported
from
Wandsworth, England
@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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Jack "interrobang" Bremer‽
(@jackbremer) reported
from
Wandsworth, England
Spoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
Atrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia any idea when the upgrade (that you didnt pre warn sbout) in the da15 area will be completed please? Your automated message said 16.00 but still no service. I've lost half a days work!
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia trying to get hold of your call centre but it says you’re shut. Our internet is down which has major implications for my work and foster kids’ homework. What’s going on??? #fuming
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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Anike
(@Pumpkin25) reported
from
Bexleyheath, England
@virginmedia still waiting for the internet to return in Sidcup! Do you know what the problem is and how long it’s likely to take to resolve as I am working from home and currently cannot do any work?!
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Callum Coyle
(@CallumCoyle) reported
@virginmedia Yes, I have been left waiting to speak to someone for literally days using this service
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Karen ❤️🤍🇬🇧💛💙🇬🇧
(@KarenHeard) reported
@virginmedia anyone there?? Shocking service, repairs scheduled from 12.01-8.01am now 20.45, can’t get through, been going on for weeks, constant lies, constant promises, @Trustpilot @MartinSLewis
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Cragger
(@Cragger91) reported
@virginmedia We have no Internet TV or phone think there's a connection problem
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DonnaAfrica_Official
(@DonnaAfrica) reported
@virginmedia You don’t offer a service to transfer my broadband to my new premises therefore I shouldn’t have to spend over three hours explaining the situation al& kept hanging on for almost four hours to cancel my contract! Diabolical! Bad customer care & service! #virginmedia
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Rikki Dhesi
(@RickDhesi) reported
@virginmedia They weren't, another hour passed on hold with no answer and then the very same thing happened. Third time this has happened now, 3 whole hours with no answer. This is really very very poor. Never known CS like it anywhere else
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Nick Barber
(@efsb) reported
@virginmedia TV & Broadband have been off & on all day - checker says earlier issues solved in ST1. Have rebooted everything according to instructions but wifi signal drops out every 5 minutes. Impossible to watch on demand TV. Suggestions?
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Kira Ellie-Louise
(@KewKira) reported
@virginmedia what on earth is going off I have no Wi-Fi and I’m nearly out of data I need to submit college stuff I’m genuinely sick and tired of the Wi-Fi going down when I need it I’m gunna switch providers cause I’ve had enough
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Tanya
(@tottarn) reported
@virginmedia Your awful customer service is stressing me out. I contacted you over a week ago to let you know WE NEED TO CANCEL OUR SERVICES. I have not heard anything. I just went to chat with an agent (says chat open until 10pm) it referred me to WhatsApp & then said humans are asleep
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Lorna Jayne
(@xlornajx) reported
@virginmedia Im getting incredibly frustrated. I’ve been trying to cancel this contract since 1pm this afternoon. I was on hold for over an hour before the phone was disconnected before I had chance to speak to a member of virgin. Now on WhatsApp I’ve waited over 2 hours to speak to someone
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Jim Fitzpatrick
(@fitzpatrickjim) reported
@chasheehan @virginmedia Can relate. My experience of @virginmedia customer service stinks. Hope your Dad gets better elsewhere!