Virgin Media Outage Report in Hendon, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hendon come from postal codes NW4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hendon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hendon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 04: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Hendon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Tower Hamlets, Islington, London, Watford, Ealing, Isleworth, Lewisham, Hackney, Buckhurst Hill, Leyton, Southwark, Tottenham, Hendon, City of Westminster and Bushey.
| City | Problem Type | Report Time |
|---|---|---|
 Acton |
Wi-fi | |
| Islington |
Internet | |
| Tower Hamlets |
Internet | |
| Islington |
TV | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hendon, England
Latest outage, problems and issue reports in Hendon and nearby locations:
-
Mike Neale
(@Mike_E_Neale) reported
from
Hillingdon, England
@virginmedia Thanks for responding. My wife and I need several different proofs of address for a visa application so we really need it written down. Is there no way this can be produced?
-
Matt Davies
(@TohottoTrott) reported
from
Harrow Weald, England
@virginmedia any idea how long the broadband is going to be down?
-
Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
-
johngriffiths7
(@johngriffiths7) reported
from
Hoddesdon, England
@virginmedia Service calls from a wifi router which is misbehaving. It isn’t clear to me that the operators are actually changing the record to prevent further calls. The number called is 01992#411972# but I have been called multiple times from 0161, 01582 and 01494 numbers. College IT told
-
Brian Ging
(@brianging) reported
from
Ealing, England
@virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.
-
Matt Davies
(@TohottoTrott) reported
from
Harrow Weald, England
@virginmedia I reported this over 24 hours ago, after doing your test I have an appointment for Saturday!!!! That’s not a good service, please come back with a better solution
-
Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia Today it’s back to normally, but tonight it will most likely go down again, since this has been the trend since Xmas eve
-
Daniel W
(@damawa42) reported
from
Camden Town, England
Bizarre help bot from @virginmedia - do you really think it's acceptable to ask for my bank account sort code when verifying my details?! How about you... just don't ask that.
-
Mike Neale
(@Mike_E_Neale) reported
from
Hillingdon, England
@virginmedia I have managed to add my wife's name to our electricity & water bills without a problem & know it is possible with other companies. It must be possible - it is perhaps just the choice/policy of Virgin to not allow this. Is there an email/tel I can contact to take this further?
-
Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
-
Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia No change to devices being used, it starts to slow down from 500 to 30 between 9-11pm then nothing at all for around 30mins then back up.
-
Foss
(@fackjossey) reported
from
Camden Town, England
@virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal
-
Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
-
Salma Kasmani
(@Skizzle80) reported
from
Enfield Lock, England
@virginmedia usually your customer service is quality, why has it taken an hour. YES AN HOUR for anyone to even register my call about having no #broadband wifi at home when there’s a #lockdown2021 Kindly respond.
-
Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
No #Virginbroadband in #Edgware @InsideEdgware #HA8 anyone else having a problem? @virginmedia
-
linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
-
Fede Amati
(@FedeAmati) reported
from
Loughton, England
Yo @virginmedia I’m trying to report a data breach as a customer of yours whose details were taken and I cannot get through for love nor money. Where is your #customerservice please thanks
-
Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
-
JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@GrantHarvey10 Need help installing. Just got sent virgin media ones. But says ones gets connected to hub. Which I get and then the other plugged in the same room? Which i don’t get.
-
Mark Phillips 💙
(@Mark_Phillips66) reported
from
Camden Town, England
First morning back at work, and true to form #virginmedia have underlined their uselessness with no broadband in NW5. They want to increase prices, yet do not provide a decent service - how am I meant to #workfromhome ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Lucy Snevets
(@juicyloocey1981) reported
@virginmedia How can it say there is no issue, then there is an issue? I’m going round in circles.
-
Alex Carpenter
(@AlexCarpenter12) reported
@virginmedia It is still the same and has been since the 24th. I've probably spent a total of 5 hours on the phone trying to get the issue resolved and still struggling. I'm on the phone now and I've been on hold for 30 minutes being transferred between departments...
-
Jeremy Curtis
(@rjcurtis) reported
@virginmedia Yes, service checker said no fault when logged in. There are no diagnostics for phone, it just says it’s fine when it’s dead.
-
Stephen Sands
(@professorsands) reported
@virginmedia Hi. Done a full reset. Pressed button. Changed password etc. Last time it took over one hour for the wifi to gain a connection with no external issues. It’s probably been happening on and off for maybe three months. Sometimes wifi works but some devices still don’t connect.
-
Francesca
(@Frances89102743) reported
@virginmedia There isn’t an area outage it just seems to be us ?
-
Ross thompson
(@Rosstho17683551) reported
@neillhope @vmbusiness I would recommend putting in a complaint with ofcom as virgin seemjust to ignore the customers @Ofcom
-
Carol-Anne 🎅🎄⛄
(@chinad0ll68) reported
@virginmedia I have TV but no Internet or landlines. Is the junction box outside my flat just for me or can others use it. The top flat has run a cable down to it x
-
Neil Jenman
(@neilski73) reported
@virginmedia Yes tried 2 browsers on her pc then got the same issue when i tried it on her mobile on wifi and data
-
Mark
(@fordyfordyfordy) reported
@virginmedia They said its an issue with VM something to do with port 123 udp that needs to be opened. The booster was connected to my broadband & working fine until around 22nd then suddenly stopped, vodafone tested and said not there end!
-
Ollie Toogood
(@OllieToogood) reported
@virginmedia Absolutely rubbish service