Virgin Media Outage Report in Hayes, Greater London, England
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The latest reports from users having issues in Hayes come from postal codes BR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Hayes, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Tower Hamlets, Mitcham, Grays, Barking, Croydon, Woolwich, Holborn, Newham, Belsize Park, Bromley, Islington, Bexleyheath, Lewisham and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Tower Hamlets |
Internet | |
| Mitcham |
Internet | |
| Grays |
Internet | |
| Barking |
Wi-fi | |
| Croydon |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments
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Joana
(@JoanaLoGomes) reported
from
Merton, England
Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Whyteleafe, England
@IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joanne Foy 🕷💙
(@jojolafoy) reported
@virginmedia I’ve been trying to contact you to talk through what I need from you as a company if I am to continue my 20 year+ continuous relationship. However, it’s obvious that won’t be possible so please advise how best to cancel if I can’t speak to anyone?
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Adam
(@aewakeling) reported
@virginmedia broadband outages for the last 3 days and absolutely nothing done to fix. Why do I pay a premium for a sub standard service? Shocking!! 🤬🤬🤬
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Wifey
(@paupee1963) reported
@virginmedia On Facebook our Town is reporting faults, so it really doesn't matter what colour or what model , we have a problem, I'm just about to ring and make my complaint 🤔
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#FreeThoseInNeed
(@aysha_happy1) reported
@virginmedia Hahahaha basically telling me to deal with it and lose three days worth of wages cause yall can't do your jobs. I can't wait to leave this **** company
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*****
(@ghettowench) reported
Hi Virgin Media. There's no need to hang up on me just because I said I wasn't willing to take 2 mobile contracts out. Rude af.
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CFCWithey
(@CFCWithey) reported
@virginmedia Earlier when I checked it said there was issues, however every time I try now it says sorry we can’t test your connection right now. Our neighbours are also having the same issues, if just like an update or time frame for the fix. Postcode is ME43JQ
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Sm0keyBear
(@Sm0keyBearr) reported
@virginmedia It's like talking to a machine keep repeating "What's the contact email address that's registered on the account? What was the total value of your last monthly bill? What date does your Direct Debit payment usually come out each month?" Completely notgetting what the problem is
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Nigel Howard 🇬🇧 🏴 📸 🇺🇸🌴
(@nigelhowardpics) reported
Serious problem, useless @virginmedia #broadband outage in parts of #London or maybe the country. What a rubbish service, to lazy to inform customers @MailOnline
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Eufex
(@Eufex) reported
@virginmedia this is acceptable service 2 u: yesterday it took 90 minutes to sort new contract. 2day received emails saying you’re skanking me for a month at full wack (Double what I’m paying), & email saying price going up £7 per month also! Wait on online chat now at 2hrs!!
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Fergie’s Assistant
(@NEXTSAF) reported
@virginmedia I’ve got a technician booked in for Friday, will he solve everything on Friday? Or is he just going to see what the problem is because I do need this sorted asap?