Virgin Media Outage Report in Hayes, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hayes, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Mayfair, London, Tower Hamlets, Croydon, Belsize Park, Hackney, Islington, Kensington, Coldblow, Paddington, Dagenham, Redhill, Lewisham, Southwark and Welling.
| City | Problem Type | Report Time |
|---|---|---|
 Mayfair |
Total Blackout | |
| London |
||
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Alex
(@ameehan71) reported
from
Bromley, England
@_Lewis_A @virginmedia I had this problem and was advised to buy new cables, did that and it gets minimum 200mb now, also make sure all cables are really tight and fitted properly.
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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traymca 💙
(@traymca) reported
from
Worcester Park, England
@virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia
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A voice only
(@Avoiceonly2) reported
from
Blackheath, England
@virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Blackheath, England
@virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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Tinders
(@safctinders) reported
from
Worcester Park, England
@virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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Steven Kraan 🐀
(@drawing_daily) reported
from
Islington, England
@virginmedia internet down second day in a row, when will it work again?
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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Anna Thurman
(@AnnaThurmanLDN) reported
from
Bexleyheath, England
@virginmedia sort it out! I’ve got Betty next door hollering at me over the fence when I’m trying to get the washing in asking if it’s gone down! #virginmedia #VirginMediaoutage
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Jack Robinson
(@JackEORobinson) reported
from
Wandsworth, England
Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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Mitch Manning 💜💙🦁🇺🇦
(@MitchM77) reported
from
Worcester Park, England
@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR
(@amiwrong82) reported
from
Worcester Park, England
Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!
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DJ MRT
(@DJMRT) reported
from
Sutton, England
It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.
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traymca 💙
(@traymca) reported
from
Worcester Park, England
Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MMmm
(@MMmm45228284) reported
@virginmedia like myself rely heavily on broadband to access medical appointments and other health support. I’m actually wondering what you want me to write? Given @virginmedia scamming, rip off, contemptuous attitude towards customers. I’m actually wondering what you are expecting me to
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Keely Johnson
(@Keelybeans) reported
@virginmedia We have asked to escalate this complaint which was originally regarding an installation on the 27th October. It is now also regarding the poor customer service we have received, and are still recieving, whilst trying to resolve the complaint.
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Paul
(@ObscurePaulie92) reported
@virginmedia The service check now states that everything in my area is fine, but clearly it isn't fine. I've tried restarting the hub and the cables are connected fine.
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LydianMatt
(@LydianMatt) reported
@virginmedia It’s working again now but was down for hours last night really unhappy
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Keely Johnson
(@Keelybeans) reported
@virginmedia To be honest we are tired of going round in circles with this, we have already done a web chat and was told they couldn't resolve our complaint so it was passed to a manager, who did not call when was arranged. We had an email instead which we responded to and did not get a reply
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Jack Williams Will Wish You a Happy New Year!
(@JackWi34294939) reported
@toonsgowild Back when I used to have Virgin Media, the channel number for Cartoon Network was 704, the channel number for Nickelodeon was 712 and the channel number for Disney Channel was 724. Disney Channel and all the other Disney-related channels got shut down in 2020.
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Andy Golds
(@andyg81) reported
@virginmedia No not showing issues but there clearly is have rebooted 4 times already
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Paul
(@ObscurePaulie92) reported
@virginmedia I've not tried a full reset, due to the setup I've got on my network I doesn't want to resort to that.... however its funny how now the Internet seems to have returned...
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CHITRA SOUNDAR
(@csoundar) reported
@carolinesgreen @virginmedia they are a pain! They make you talk to a million people about why you want to cancel, offer you a 100 different discounts and try to wear you down.
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MaartenX.
(@MaartenSleeckx) reported
@virginmedia The fact the engineers keep coming back over and over again would suggest there is an issue they are unable to handle or repair. If you have been advised of an outage, by a consumer, who diligently explained the issue isn't new you should pay more attention to what he said. Me.