Virgin Media Outage Report in Hartley, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hartley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hartley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 12:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hartley, Kent, England
The most recent Virgin Media outage reports came from the following cities: Upminster, London, Chatham, Ilford, Woolwich, Dagenham, Longfield, Eltham, Maidstone, Welling, Charlton, Newham, Bexleyheath, Gravesend and East Ham.
| City | Problem Type | Report Time |
|---|---|---|
 Upminster |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hartley, England
Latest outage, problems and issue reports in Hartley and nearby locations:
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SatansLittleGirl🔮
(@lillyelizax) reported
from
Gillingham, England
@virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!
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Darren Young 📺
(@Just_Daz_Young) reported
from
Gillingham, England
@virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia There is nothing with service could I have a hub 3 ??
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia The WiFi has problems
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The Wing Commander
(@philipwallingon) reported
from
Sutton at Hone, England
@virginmedia Eventually. I had to ask to talk to customer disconnections before I got a satisfactory response. Technician will call on Wednesday which in fairness is probably as quick a box in the post but with the benefit of a human touch.
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Karen Louise 💙💞🌈🙏
(@chinaheart7) reported
from
Dartford, England
@Matthew_Wright @virginmedia Go to BT. Never had any BS from them.
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@virginmedia No he is NOT! I have called and logged the complaint. Your rep who came to the door around an hour ago was extremely rude. I am utterly disgusted that he could treat an elderly partially deaf gentleman this way. Had I not witnessed it for myself I may not have believed it.
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@virginmedia This is not what happened. It was taken away by the engineer who came to uninstall it 6 months ago! He also cut through the phone line and we have had 6 months of issues trying to get phone line installed. Open Reach have been amazing! I am disgusted with the attitude of VM rep
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@virginmedia You just turned up at my fathers door 6 months after you uninstalled your service following my mother’s death to collect your equipment which you took with you when it was uninstalled. Your rep (David Khan) was very rude to him.
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
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Darren Young 📺
(@Just_Daz_Young) reported
from
Gillingham, England
@virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia I’ve never had this problem before
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia No I have hub 2 WiFi (keeps cutting out and slow speeds
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia please stop phoning my house daily in middle of working day to tell me you’re upgrading my WiFi signal. Every time you upgrade my signal, it breaks it. I’m already on a self purchased WiFi booster and it’s currently adequate. Please leave me and my signal alone!
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Melanie Hargreaves
(@Melanie_H82) reported
@virginmedia Apparently nothing down in the area but still isn't working.
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Marie Peacock
(@mariepeacock) reported
What happened to loooking after your customers @virginmedia ? 10 months of incorrect overcharging, 1 breach of GDPR, 3 formal complaints with nil response, 4hrs on calls with staff & the day I cancel the SIM you call within 10 minutes & make demands #appalling
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James Pattinson
(@jamespatty93) reported
@virginmedia Please could I have an update on our service outage in BL6 area? I was told it would be fixed by 12:40, and now it's changed to 20:15? Thanks.
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Debs
(@debstergr) reported
@virginmedia So basically you’re asking me to join a forum where other Virgin Media customers might help me answer my query?? No mate, I’m paying nigh on £100 a month for your services. It’s surely down to your company to ensure I’m getting what I’m paying for??
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Roberto Riccioni
(@bus131) reported
@virginmedia About 2 weeks ago, although this was a replacement as the original never arrived.
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Christina Maria
(@Cmdb_22) reported
@virginmedia I honestly don’t have time for this. It’ll be a lot easier to just cancel the contract when it’s done.
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Thea
(@theasthinkings) reported
from
Abergavenny, Wales
@virginmedia please Please PLEASE help me. I have been waiting for a response for hours on your webchat and still haven't spoken to anyone. All I'm trying to do is move my broadband to a new address. Customer service shouldn't be this hard.
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Mark Luker
(@MLuker85) reported
@virginmedia HI @virginmedia I've just been told the problems i'm having is down to a major upgrade in the area and i'm going to have internet problems until October! How on earth can i have internet connections problems until then? That's disgraceful!
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Mark Luker
(@MLuker85) reported
@virginmedia We're being told by the Government to work from home, how can i do that with a poor connection?
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Steve Philcox
(@StevePhilcox) reported
@virginmedia Yes it’s another outage in the area which doesn’t help when we are all working from home trying to earn a living!