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Virgin Media

Virgin Media Outage Report in Harborne, City and Borough of Birmingham, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Harborne, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harborne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Harborne, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Wolverhampton, West Bromwich, Walsall, Dudley, Redditch, Wednesbury, Bilston, Solihull, Smethwick, Willenhall, Rowley Regis, Halesowen, and Stourbridge.

CityProblem TypeReport Time
Birmingham Internet 19 hours ago
Birmingham Internet 19 hours ago
Oldbury E-mail 20 hours ago
Birmingham Internet 23 hours ago
Birmingham Internet 24 hours ago
Birmingham Internet 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Harborne, England

Latest outage, problems and issue reports in Harborne and nearby locations:

  • M5Mahmud
    Nas Mahmud (@M5Mahmud) reported from Birmingham, England

    @SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!

  • MattyladKRO
    Matt Smith (@MattyladKRO) reported from Birmingham, England

    @RacingTV Unless you’re a @virginmedia customer where you cannot have any discounts and have to still watch @SkySportsRacing in neandatholic pics with no HD despite “promises” for 18 months it gonna abe available “ soon”

  • Dav3yAvFc
    Mr C 🦁 (@Dav3yAvFc) reported from Dudley, England

    Dont you love. Being on hold to @virginmedia .. for 27 minutes to finally get thru. To then be told your bill has doubled because your contract expired. Then to have the phone put down on you 😂😂😂😂😂

  • s_badruddin
    B' (@s_badruddin) reported from Birmingham, England

    @heenamajeed @virginmedia We have the same problem 🙄 ALWAYS!

  • mo4g_777
    mo4g (@mo4g_777) reported from West Bromwich, England

    @virginmedia ffs once again your stupid phone line isn’t working - B42

  • mo4g_777
    mo4g (@mo4g_777) reported from West Bromwich, England

    @virginmedia once again your stupid phone line has stopped - do you not have water proof cabinets or some thing always a prob in bad weathe

  • unit_1974
    🐺Wolfish (@unit_1974) reported from Birmingham, England

    @_mark13 @virginmedia Their customer service is virtually non existent! We are just money to them.

  • bsamikey
    Mike Donovan (@bsamikey) reported from Solihull, England

    @virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please

  • O5BORNE
    Justin Osborne (@O5BORNE) reported from Dudley, England

    @virginmedia Yes,rebooted hub plenty of times. Lights flashing randomly. Registered for text service for service issues and just received one saying useage outing registered and est repair time now 26/09/19.another 2 days of problems. This affects my work at home. Need to cancel and go to Sky

  • O5BORNE
    Justin Osborne (@O5BORNE) reported from Dudley, England

    @virginmedia Just had a text message from your team to say the Broadband issue is now fixed - it isn’t ! 😡

  • VinCheema
    Verinderpal (@VinCheema) reported from Birmingham, England

    Broadband down @virginmedia been about 20 mins on hold and still waiting #CustomerServiceWeek

  • O5BORNE
    Justin Osborne (@O5BORNE) reported from Dudley, England

    @virginmedia No difference at all when hub rebooted, Broadband still off and no way of getting through to your teams either by phone or via website to report ‘total lack of connection ‘ ! REALLY BAD CUSTOMER SERVICE. 😡

  • Cal1964
    Calum McGill (@Cal1964) reported from Wolverhampton, England

    @virginmedia We were offered this and two boxes etc for £89...NINE DAYS AGO and then no one wanted to speak to us!!! Terrible service to a loyal Virgin customer of 8 years...robbery😠

  • mo4g_777
    mo4g (@mo4g_777) reported from West Bromwich, England

    @virginmedia sick to death of constant issues with your phone line perry barr - i nighthawk leave and go to bt

  • unit_1974
    🐺Wolfish (@unit_1974) reported from Birmingham, England

    @Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…

  • PhotographyWeb
    Richard hamilton (@PhotographyWeb) reported from Birmingham, England

    @virginmedia @MoneyTelegraph Virgin Media is the worst broadband and TV provider i have ever dealt with! Customer service is petulant and intentionally left me on hold until after closing hours the company over charged me by £30 and refused to give it back! I am disgusted

  • unit_1974
    🐺Wolfish (@unit_1974) reported from Birmingham, England

    @virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠

  • tonymartin82211
    tonymartin (@tonymartin82211) reported from Birmingham, England

    Shocking telephone customer service from @virginmedia yet again, what a totally rotten organisation😕.

  • Cal1964
    Calum McGill (@Cal1964) reported from Wolverhampton, England

    @virginmedia Okay, we'll try again tomorrow. I'm sure you're aware I've lodged a complaint already as very unhappy with the level of service from your agents. I needed this sorting over a week ago and now Virgin have taken another £129 for another month🙄

  • PhotographyWeb
    Richard hamilton (@PhotographyWeb) reported from Birmingham, England

    @virginmedia @MoneyTelegraph virgin media had me on the phone for one and a half hours And approximately fifty minutes of that was on hold of good as far as to say that virgin media is the worst large company I’ve ever dealt with

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AllDayPolls100
    UK/USA (@AllDayPolls100) reported

    My virgin hub 4 has burned out, leaving a worrying smell to wake up to. Now we have no internet and the house could have burnt down @virginmedia

  • joanne37m
    Joanne 💙 (@joanne37m) reported

    Dreadful service @virginmedia for broadband in my new home equipment arrived late internet not working no technician available till 8th ,a week after it should be live,not helpful at all for my 16yr old studying for exams in 3 weeks Absolutely dreadful 😡

  • PaulCalverley9
    Paul Calvers (@PaulCalverley9) reported

    @virginmedia I have explained numerous times to various members of your team that the WiFi cuts out then works cuts out then works I have reset my hub 3 numerous times but still the same problem. All I have asked is a simple swap out of my hub for the 3 or 4

  • janrobnor
    Jane Norris (@janrobnor) reported

    @virginmedia No one has contacted us - we just want reliable Wi-Fi at home and to be compensated for having to keep using our 4G - essentially we are paying for a service we are not getting!

  • anthony_murphy1
    Anthony Murphy (@anthony_murphy1) reported

    @virginmedia The resolution was a discount applied to the account for 18 months. My contract should end in 11 months (March 2022) but your systems don't like that so my contract currently ends in Oct 2022 until someone takes the time to manually change it. Nothing is ever easy with Virgin.

  • hornstar65
    Michelle Goddard (@hornstar65) reported

    @virginmedia As I'm not the person whose phone it is, I doubt very much due to data protection etc, that they will be able to help me?

  • thefamous1886
    The Famous 1886 (@thefamous1886) reported

    @virginmedia morning, I don't appear to have a 4G or any mobile data connection currently. I'm in Gloucestershire. Any issues?

  • DORIGHT1011
    Dudders (@DORIGHT1011) reported

    @virginmedia Service centre says no faults. Gadget dept say it’s a service centre fix. Been round in circles for 2 days. Customer retention team bounce me back to service centre. I need an engineer but no one will book me one.

  • anthony_murphy1
    Anthony Murphy (@anthony_murphy1) reported

    @virginmedia No, because we managed to resolve this one complaint in a phone call, which could have happened if Virgin dialled my number on Friday instead of lying on an email.

  • itsmetherealJG
    Jamie Goffin (@itsmetherealJG) reported

    @virginmedia You can’t seem to do it from here or on the phone, you’ve took our bank details, sent the equipment and not provided the service. We will return the equipment and cancel the direct debit. Will just wait for for BT who have been superior with CS. Very stressful @virginmedia