Virgin Media Outage Report in Cricklewood, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cricklewood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cricklewood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cricklewood, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Ealing, Southall, Watford, London, Richmond, Hackney, Waltham Forest, Newham, City of London, Hammersmith, Southwark, Paddington, Barnet and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Croydon |
Internet | |
| Ealing |
Wi-fi | |
| Croydon |
Internet | |
| Southall |
Total Blackout | |
| Watford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cricklewood, England
Latest outage, problems and issue reports in Cricklewood and nearby locations:
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks
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Holly Christie
(@Holly_Christie) reported
from
Walthamstow, England
@james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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Madhan
(@followcbv) reported
from
Richmond, England
@Ceryslynda @virginmedia Same problem
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Felicity Bainbridge
(@FelicityJBee) reported
from
Poplar, England
Disgraceful customer service by @virginmedia - 15 min wait to discuss £20 increase in bill with no comms. RUDE staff ‘I don’t care if you want to leave’, immediate transfer and 15 more mins of music... APPALLED. #CustomerService #fail
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Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.
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2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Louis Houghton
(@Louisblack) reported
from
Croydon, England
@virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....
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Flower Girl London
(@flowergirl_lon) reported
from
Croydon, England
@Leearna6 @suz_rudnik @virginmedia Ofcom compensation is £8 a day for loss of service but they don’t pay it until service is back on... defo chase it up as it’s the law now not just a customer service / good will gesture. As soon as you are reconnected it should be applied to next bill.
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Clare Foran
(@clarecloggs30) reported
from
Hillingdon, England
@virginmedia ur customer service is absolutely shocking trying to sort an issue on my mum's account and keep getting robbed off by offshore call centre I'm not happy would like to speak to someone that can actually listen and help
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Louis Houghton
(@Louisblack) reported
from
Wandsworth, England
@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
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Hayley & Gavin
(@CraigFamilyBlog) reported
from
St Albans, England
Gav and I have had no mobile phone service for 3 days, but I have no service to call @virginmedia to let them know! It happens far too regularly. Just spent the morning searching for a new deal. @O2 looks like the best so far!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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⚫Stephen Hester
(@stephenhester28) reported
@virginmedia For the 3rd time in 2 Weeks there is an outage in KT17, how am I supposed to do my Job when I don't have Internet Access ? SORT IT OUT
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iamThunderHawk
(@IAmThunderHawk) reported
@virginmedia No says there's not any issues with broadband. But it's slow again this morning.
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Anthony Boutall
(@anthonyboutall) reported
@virginmedia Unfortunately, it’s the same problem each time. The outsourced company who should install the cabling prior to the Virgin Media installation keep not turning up or putting in the cables. We have spent a lot of money on makeshift solutions to at least have access to some WiFi.
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ИՍỺỺ
(@AVOID_THE_NULL) reported
@virginmedia Nothing to do with service status I've had problems with money due to benefits being stopped and restarted.. I've asked nicely if this can be done.. "no". I'm honestly thinking about going talk talk I've had enough of being treat like a second class customer.
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slkmum
(@slkmum) reported
@virginmedia I want to talk to a human who can help resolve my concerns. I do not need more automated messages which give absolutely zero help.
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murali kolla
(@muralikolla) reported
@virginmedia Today is the 4th time in August where my day started without broadband. Extremely poor service. I live in SN2 area. Your help line says that the broadband wont be back until 6:40 PM today. Another day without broadband. After being a loyal customer for 12 years.
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Stephen 💙
(@Stephen3_22) reported
@virginmedia No, there isn't. And to be honest, even if there were it wouldn't be credible given the number of times Virgin have promised a fix and failed to deliver. Eight days with complete loss of service!
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Hannah
(@aitchkaydee) reported
@virginmedia Yet another billing issue with Virgin and no way to seek help or resolution. Paid more than 2x my bill amount for no discernible reason??
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Ann Robson
(@AnnRobs10004465) reported
@virginmedia It is an ongoing problem and as been for months. It is so so so frustrating to be watching something on catch up and then being thrown out half way through. It ruins the little time I have to watch TV and I am paying for a package that’s not fit for purpose.
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⚫Stephen Hester
(@stephenhester28) reported
@virginmedia Apparently you are 'Improving Services' Why the hell does that entail shutting off the Internet until 3pm ? I cannot Work if I have no Internet, are you intending to Refund Customers for your poor Service ?