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Virgin Media outages and service status in Cricklewood, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Cricklewood, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received May 11, 10:51 PM GMT+1.
  • 57% Internet (57%)
  • 19% Wi-fi (19%)
  • 13% Total Blackout (13%)
  • 7% E-mail (7%)
  • 4% TV (4%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cricklewood, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cricklewood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 12: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Cricklewood, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Wembley, Camden Town, Kensington, Greater London, Brent, Brent, Paddington, and Hampstead.

CityProblem TypeReport Time
Hammersmith Wi-fi 17 hours ago
Wembley Wi-fi 19 hours ago
Hammersmith Internet 2 days ago
Hammersmith E-mail 2 days ago
Wembley Internet 2 days ago
Camden Town Internet 3 days ago

Nearby cities with recent reports

Hammersmith

16 recent signals

17 hours ago
Wembley

3 recent signals

19 hours ago
Camden Town

2 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cricklewood, England

Latest outage, problems and issue reports in Cricklewood and nearby locations:

  • eatcheeselouise
    MarshmallowMedia (@eatcheeselouise) reported from Camden Town, England

    @virginmedia You’re not working hard to get this fixed… nothing has been fixed in nearly 3 months

  • ShahinA82783043
    Shahin Ali (@ShahinA82783043) reported from Camden Town, England

    @virginmedia the customer service at virgin media is below 0 star they treat there customers like crap and lie. I have a recording of the agent I spoke to and she put a bunch of lies on her notes and transferred me to there cancellation team. Terrible service!! Rubbish connection

  • josethepotter
    Jose Carvalho (@josethepotter) reported from Hammersmith, England

    Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin

  • jpmcic
    Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia Yes. Am having more connectivity issues now and the lights are flashing and unable to establish a connection.

  • jpmcic
    Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia serious issues, getting less than 18Mbps on a 350Mbps package for past 24 hours and connection drop-outs. Impacting my ability to work and very frustrating senior leadership call.

  • ImaginaryCard
    MoMo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia The service status always says its fine but the Internet goes down at this time every single night. #virginmediadown

  • Purp_Amethyst
    Sumaya (@Purp_Amethyst) reported from Camden Town, England

    @virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.

  • jpmcic
    Jean-Paul Marc (@jpmcic) reported from Camden Town, England

    @virginmedia No service issues showing via your website but many being reported. Is 3rd party tracking sites. Have fun the test more than 6 times today so unable to report fault.

  • lucyfrancis_tri
    lucy francis (@lucyfrancis_tri) reported from Camden Town, England

    @virginmedia your engineer has come in today, replaced the router + connections outside. wifi speed is painfully slow and keeps cutting out. I keep checking service status for my area 15 + running test. I’m working from home! What is the issue and when will it be fixed?

  • CaraLaraLa
    Cara-Heleny (noses too please) Stripp (@CaraLaraLa) reported from Camden Town, England

    @virginmedia Prehaps it would be better if the customer service line was set up to service customers? Not laugh at them and try to sell them business accounts as we are working from home in a pandemic. I guess I'll invest more time trying to solve your supply issue.

  • haniehvidmar
    Hanieh Vidmar (@haniehvidmar) reported from Paddington, England

    @virginmedia I need to urgently speak to someone regarding an account! And the fact that you’ve non stop taken money out of the account and refuse to refund as well as cutting the service off when you’ve had payment

  • ShahinA82783043
    Shahin Ali (@ShahinA82783043) reported from Camden Town, England

    @virginmedia no connection since 8pm yesterday. I did all the test n reboot and as always paid my bill. Hurry up n fix the issue!!!

  • mediaczar
    Mat Morrison (@mediaczar) reported from Paddington, England

    @OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.

  • tobe2b
    Andrew Lawden (@tobe2b) reported from Camden Town, England

    @virginmedia , bad customer service , yesterday , 1hr of my time , 3 x calls , cut off twice , put through to department you said had been closed for an hour , and demanding money for an old paid up contract, to maintain the service .....unacceptable ! How u resolve this

  • paulstevenlewis
    Paul Lewis (@paulstevenlewis) reported from Mill Hill East, England

    @virginmedia So you cancel the service months if not years before the 4G replacement is a really extensive alternative, while increasing your prices and telling customers “sorry, but that’s tough”. I understand your team is just at the sharp end dealing with flack, but that’s really bad of VM

  • Anthony_Lonres
    Anthony Payne (@Anthony_Lonres) reported from Kensington, England

    To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

  • ChristianRad
    Christian Radnedge (@ChristianRad) reported from Camden Town, England

    @virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...

  • ImaginaryCard
    MOMO (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @virginmedia After the two hour chat, it was finally resolved. Wife have arranged an internet connection to our new flat before this(with Virgin btw), took 5 minutes. Lot of hoops to jump through to cancel, when I just wanted to get it over with. No offers, just cancel.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • zero405
    jose serratos (@zero405) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Ultra_View03 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies @8k_Ultra_View03

  • bhavinnagda
    Bhavin Shah (@bhavinnagda) reported

    @virginmedia on 150 and 50 mins plus. You say its better to go on vm chat but that is not working. Are you guys working on saturday or saying we can contact virgin between 8am - 8pm was just a lie

  • Jimmyboy35
    James Agg (@Jimmyboy35) reported

    @virginmedia I have now been on hold for my broadband and TV issues for over 2hours in total

  • billywi56359173
    billy winter (@billywi56359173) reported

    @virginmedia tried calling and it’s impossible to get through to anyone, my bill keeps going up and up and up and the service keeps getting worse and worse, so I try and swap supplier and now you’re charging me nearly £300 to leave early.

  • E7Drew
    Andrew Jarman 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏳️‍🌈77th(London)Bde (@E7Drew) reported

    @virginmedia I'm a VirginMedia customer with a subscription to the Sky Movies & Sports package. I was using the On Demand option to watch the Downton Abbey The Grand Finale movie. It was then I discovered that the subtitles are not synchronised with the soundtrack.

  • billywi56359173
    billy winter (@billywi56359173) reported

    @virginmedia It’s ridiculous when you consider how much of a joke your service has been, feel like I’ve been getting robbed for years now that I’ve actually looked around at other suppliers, joke.

  • seanpaulguitar
    Sean Redmond (@seanpaulguitar) reported

    @virginmedia @Dominiho7 Just leave it they scrap them anyway. They ALL have vulnerable exploited intel chips in them that they never patched and keep refusing to admit

  • AndyDevineCOYS
    Andy Devine (@AndyDevineCOYS) reported

    Team on the 17th March and have had no response. We are desperate now please @virginmedia get somebody who can help fix this urgently

  • AndySut63307161
    Andy Sutton (@AndySut63307161) reported

    @virginmedia Having problems accessing email on multiple devices, how do i resolve. Cannot find answers, BOT is useless. Do you employ humans with whom i may converse to resolve issues? Regards Andy

  • MooeyMills
    Stuart Mills (@MooeyMills) reported

    @virginmedia you need to employ more staff it’s impossible to speak with a human being when support is needed and your online solutions are totally inadequate and result in unwanted enineers visits