Virgin Media Outage Report in Cranford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cranford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cranford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, London, Hampstead, Bushey, Wembley, Acton, Ealing, Surbiton, Belsize Park, Slough, Camden Town, Southall, Ickenham, Hayes and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames |
Wi-fi | |
| London |
||
| London |
||
| Hampstead |
Wi-fi | |
| Bushey |
Total Blackout | |
| Wembley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cranford, England
Latest outage, problems and issue reports in Cranford and nearby locations:
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David O'Hanlon
(@calmspacecoach) reported
from
Camden Town, England
@virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
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Sammi T
(@Sammi__B) reported
from
Camden Town, England
@virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡
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Nicola Fish
(@Nicolanoodle) reported
from
Kingston upon Thames, England
@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!
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Monroe
(@MonroeJoe) reported
from
Kensington, England
@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all
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Rob Barnes
(@RobbarnesModel) reported
from
Watford, England
@virginmedia I’m on my 2nd box now and it’s doing the same as the last one, picture cuts out and says no signal, when I reboot says starting up for ages then no signal
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@
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Dave Mauger
(@DaveMauger) reported
from
Wandsworth, England
@virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Shame she couldn’t smash your terrible service
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice
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Johnny Daukes
(@jdaukes) reported
from
Brentford, England
@virginmedia It’s down. Expected fix by 16:00.
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anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
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ThatVince
(@ThatVinceS) reported
from
Wandsworth, England
@virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.
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James Everington
(@jeverington) reported
from
Camden Town, England
@pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Much like many people’s internet and tv service tonight!
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Unlike your service, which never arrives!
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Stefan Selby
(@TheTallBlonde1) reported
from
Harrow Weald, England
@virginmedia thanks MM. Still not working but already called the customer services desk. Got an appointment for an engineer on Tuesday.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tracy Corps
(@tjcorps) reported
@virginmedia agreed a contract with your team yesterday for 87 a month contract arrived today 126.25? Not what I agreed. Email to address you supplied has been returned. Please help!
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I Know Nooothing 🇬🇧🤝🇺🇦Slava Ukraini
(@IknowNooothing) reported
@virginmedia Think different and reward loyalty with incentives as they are your bread and butter. I cannot afford what you are asking an existing loyal customer but can afford what you offer a new customer. It seems you don’t care about loyalty
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Scott Boswell
(@scottboswell18) reported
@virginmedia FIX your internet... Every single day after 6pm is a joke. We're not getting what we pay for when the internet spends more time off than on! EVERY SINGLE EVENING 😡🤬
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Harvey
(@antmanwatson) reported
@virginmedia Yes, apparently it’s back up after 3 days being down but I’m not home to check. What can you sort for us since we have now used all of our mobile data
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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nicola hartley
(@nicnacb) reported
@virginmedia Still on the WhatsApp! This has got to be in the guiness world records to sort out a query. I still cannot get through. Very very bad. Never known anything like it. I think pigeon carrier would be quicker
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AmandaBristow
(@AmandaBristow) reported
@virginmedia At 1430 this afternoon on a call to the customer service 150 number. They said a technician 8s required but they couldn't give me an appointment on thr phone. They said that an appointment would follow in max 3 hours by sms text to my mobile number. But no msg received
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I Know Nooothing 🇬🇧🤝🇺🇦Slava Ukraini
(@IknowNooothing) reported
@virginmedia When I use the link it directs me to the page where I can get a deal as a new customer. This was what I was advised to do as I am out of contract tomorrow etc
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Gilly
(@Gilly767574701) reported
No Internet again ...its just about every day now ...and you're putting my bill up next month, time to cancel #virginmedia
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let the people sing
(@letthepeoplesi4) reported
@virginmedia here folks, please help me out and give an e-mail address where I can raise an issue I’ve had. Had loads of tele contact but that’s been poor. A simple mail address would be great