Virgin Media Outage Report in Cranford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cranford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Cranford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Finchley, Bushey, London, Acton, Cricklewood, Walton-on-Thames, Hounslow, Fulham, Watford, Feltham, Mitcham, Wembley, Ealing, Paddington and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Finchley |
Internet | |
| Bushey |
Total Blackout | |
| Bushey |
Wi-fi | |
| London |
Internet | |
| Acton |
Wi-fi | |
| Bushey |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cranford, England
Latest outage, problems and issue reports in Cranford and nearby locations:
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia Over a week now and still an intermittent service. Anyone else in Twickenham having problems? We have a new hub, new tv box, we have had a technician call and still intermittent TV and wifi. Do better #dobetter #virginmedia #twickenham
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Not good enough! I would believe you if this was the first time it happened but I am not paying £53.75 a month for this awful service and unreliable service… not when there are plenty of providers offering more for less.
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Keef Gibbs
(@Keefidentity) reported
from
Merton, England
@virginmedia Your service is pathetic. Been on “hold” since 10am this morning. Awful! I’m cancelling my account.
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Snatch
(@U2Gorilla) reported
from
Southall, England
Possibly the worst service Iv ever experience by @virginmedia signed up to a new contract on 4/08/22. Installation engineer was due today, no contact from virgin. called call centre on the phone for 56min multiple transfers asked to redo everything including provide bank details
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Intermittent and then completely down. Maybe a day or two ago, multiple times over the course of this issue
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royal 🌈
(@elthampalacegay) reported
from
London, England
Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Yep, not good enough. What’s the issue? Why does it keep happening and what are you doing about it? And how are you compensating customers?
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia The internet is not working
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot
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⚡️TᕼE ᕼYᑭEᖇ⚡️O Índio 🇧🇷🇬🇧🇺🇦
(@the_hyper) reported
from
Croxley Green, England
@virginmedia all services are down in Watford/Croxley area! Modem with green light since 6am. Any idea??
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia wifi down in SW18 2 for the third time this week. Don’t ask me to check your status dashboard, this happens EVERY week. It’s a constant, systemic issue, please get an engineer to come out & look at local box. Paying £130/month for terrible service, fuming 🤮😡
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Why is it taking so long for an engineer to genuinely fix the issue?
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Robbie_Spice
(@RobbieSpice89) reported
from
Paddington, England
So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
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Manan
(@manan2661) reported
from
Barnet, England
Hi @virginmedia . My internet has just completely stopped working today and I have restarted my router number out times today without any luck. Can you please help?
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
@virginmedia Stop calling me then hanging up. That’s rude.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ُ
(@nstaIhia) reported
@virginmedia STOP GIVING ME **** WIFI I CANT KEEP BUYING DATA IN A MIDDLE OF PANDEMIC
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Russell Chandler
(@Russy_C) reported
@virginmedia I have been 3 days with my fibre broadband and you have not once updated me anything. What is taking you so long to fix the issue and why you ignoring customers wanting to know?
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Russell Chandler
(@Russy_C) reported
@virginmedia I have been 3/4 days without my fibre broadband, the estimated fix time changes every time, you don’t update, you ignore and say that you are aware but you ain’t fixing, this will turn into an ofcom issue if service is not restored
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AFCroachy
(@RoachyAFC) reported
@virginmedia what’s going on with your service? Completely fine yesterday and today I keep cutting in and out of your WiFi service? Absolute joke of a service. Reliable my ***
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Tia
(@XIX97_) reported
@virginmedia the WiFi you provide is really bad. Why am I having to use my hotspot ?
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Aaron McAllister
(@SirMouldy) reported
@virginmedia Down again, what's going on?
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Dianne ODonnell 💙
(@Deo1404) reported
@virginmedia No. I’m annoyed as when I called I was also promised a Wi-fi booster as my connection is dropping on video calls. Yet that has not materialised either. Disappointed as just switched from a different provider & they seem to have better customer service!
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Kevin Orchard
(@kevorchard) reported
@virginmedia help! I have fibre 300 down 50 up package. But for the last few days averaging 2.1mb up. 😡 tried contacting support no joy. Yes I’ve reset blah blah
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Aaron Smith
(@azzajohnsmith) reported
@virginmedia The engineer said it’s SHINE but the only way to find the device is to send a team of engineers to look for it I believe. Wifi has disconnected twice at roughly the same time and shows 2 green arrows and a green wifi signal.
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Jacket 🥂
(@NotReallyJacket) reported
Hello @virginmedia for a while now my connection has been slowing down a lot and it feels like daily it gets worse to the point where I disconnect every 5 minutes and struggle to load pages on my phone when I could load everything easily before. And my up/down is 5x worse now! :(