Virgin Media Outage Report in Ickenham, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ickenham come from postal codes UB10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ickenham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ickenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ickenham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bushey, Paddington, London, Hampstead, Wembley, Acton, Ealing, Surbiton, Belsize Park, Slough, Radlett, Southall, Ickenham, Hayes and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 Bushey |
Internet | |
| Paddington |
Total Blackout | |
| London |
||
| London |
||
| Hampstead |
Wi-fi | |
| Bushey |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ickenham, England
Latest outage, problems and issue reports in Ickenham and nearby locations:
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Nicky Beale
(@NickyJBeale) reported
from
Kensington, England
@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia are there internet issue in London TW8? Can’t connect to wifi. Have been through troubleshoot guide and still no luck.
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It is from a few weeks. Only while in the same room as the hub is show no issue. Happend lately that light start flash bit self on hub and WiFi is lost for some time
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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adrian skelton
(@hexham1971) reported
from
Barnet, England
@virginmedia can you help me book an engineer visit....been trying for hours with no joy. Need some technical issues sorting ASAP ..thanks
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Still with the problem, no answer
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Muswell Hill Mum
(@crouchendmum1) reported
from
Barnet, England
@virginmedia hi my 79 year old mum has gone for weeks without tv and says Virgin expect her to be an engineer to set new system up and she is not able to contact you as she keeps getting cut off after waiting on call for 2 hours!!! Can you help her? #elderly #helptheaged #tech
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia is there an outage in London TW8? WiFi worked fine last night abs now won’t connect. Have tried to reset ect. Thanks
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Tracey Elliott
(@TraceyElliott17) reported
from
Wandsworth, England
@virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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Paul Dupree
(@PaulDupree19) reported
from
Harrow Weald, England
@virginmedia I’m struggling paying my monthly fee & now notice it’s gone up this month as my discount offer has run out. Can you please offer me another loyalty discount or I may have to cancel. I also work for the NHS in case you offer staff any discount. Thanks in advance, Paul
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MjbrissGaming
(@Mjbriss95) reported
So still having big problems with playing online due to @virginmedia and have got nowhere with anyone who has spoken to us, the internet also has videos constantly buffering and connectivity to zoom calls for work is very hit and miss
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Sarah-Jane Mont
(@SarahJane8008) reported
@virginmedia I got a text on Monday saying it would be delivered on Tuesday and they would text me a delivery slot and then never did. I still haven't got a slot today. This is a new installation. Am I supposed to endlessly sit at home waiting?
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Cameron Ward
(@Ireallyamcam) reported
@virginmedia 1/4 - Installation cancelled twice (still waiting with no confirmed date). - Offered a free dongle with 200gb of data as a temporary fix a week ago. - Team organising dongle called us to do a credit check. - Heard nothing. - Called back and encountered a stream of unhelpful...
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Nathan Rowe
(@nadodj_) reported
@virginmedia This is the problem, you guys wouldn’t allow me to book a follow-up appointment. I was advised someone would just show up on the day which is dumbfounding as there’s no notice on my end. How am I meant make necessary adjustments for the visit when I don’t even know when that is?
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Knock knock...
(@bigmanonlol) reported
@virginmedia struggling to work from home for the last 2 days. Seems to be a lot of packet loss, I keep losing connection every few seconds. There are no known issues in my area. Please help?
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Nicola
(@nigomurr93) reported
@virginmedia is it only me or there is not connection in north London? Again terrible service
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Steve
(@SteveWasteney) reported
@virginmedia One replacement 'hub 3' later and all OK now. A little disturbed that this was in part due to the practice of using referbished equipment even for first time installation? It has taken a few years to end up faulty and has been replaced by a refer. Maybe time to issue hub 4's
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Olivia_louise
(@Olivial44600717) reported
@virginmedia is the service down or something? My WiFi is not loading or letting me see messages on social media. When will this issue be sorted please? I have important work to do and i cannot with this WiFi being down!
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Cameron Ward
(@Ireallyamcam) reported
@virginmedia 4/4 - Dongle team man said he’d check with another team about the first credit check and call us back. - I asked about call back time scale and he said 2 hours. That was yesterday (16th) at 7:20pm. Please advise. We would like to arrange the temporary dongle solution ASAP. Ta
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Lynne Bultitude
(@LynneBultitude) reported
@virginmedia Yes . An engineer has been out 3 times and he cannot fix it because he doesn’t know what’s wrong. Two neighbours having same problem which must give a clue. Could be a network problem and says he will report it but nothing happens. This is such bad service