Virgin Media Outage Report in Chessington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chessington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chessington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Chessington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of London, Guildford, City of Westminster, Croydon, Islington, Kingston upon Thames, Hammersmith, Fulham, Hounslow, Ealing, Southall, Tower Hamlets and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| City of London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Chessington, England
Latest outage, problems and issue reports in Chessington and nearby locations:
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
And @virginmedia is down again in N19.
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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Courtney Lynn Murray née Hauseman
(@Courtneyxx) reported
from
Brentford, England
@virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!
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Chris Myers
(@CMyersPhysio) reported
from
Kingston upon Thames, England
@virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?
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Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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Ian McKenna
(@ianmckennaftrc) reported
from
Islington, England
It must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia
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Mike Grimmel
(@mikegrimmel) reported
from
Hillingdon, England
@virginmedia utterly dreadful service which has been deteriorating week on week until today I have 350Mb at the speed of dial up and a TV service that just doesn’t work. Sort it out
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
In the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mrc1978
(@PsychoClaw) reported
@virginmedia The engineer came out as we are getting 2mbps instead of 200. He checked the hub and did everything he could but still couldn't get the speed up and said he would get the outside cable changed. Nearly 2 weeks down the line we're still using our data package as this isn't working
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Kathleen Jolley
(@kathnalan) reported
@virginmedia When you click on Virgin Complaints you get a msg “Oh, ******.We can't find that page.Maybe the link you clicked is broken or you typed in the wrong address.Perhaps the page doesn't exist any more.Or maybe it's just a glitch in the matrix.” Good plan to not respond to complaints
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Namco
(@Namco81760540) reported
@virginmedia Hi Virgin Media, So I'm moving home soon and I've checked and can't get Virgin services at my new address. Your website goes cold for a house move the minute you don't provide at the new address. Click to chat options nonexistent. On hold for an hour now. #poor
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Khalid Hussain
(@khalid2323) reported
@virginmedia hello, please contact me ASAP. I have been lied to by your sales team and want to cancel certain subscriptions.
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Hussain Fatih
(@Hussainfatih) reported
the shittest customer service award has to go to @VirginMediaCorp @virginmedia @Ofcom how many times do their advisers say they've made a note on the account only not to have done, so you then end up having to explain the same thing to 3 different people the next time (on & on)
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Stephen
(@murph2o22) reported
@DanielmjEnglish @virginmedia Did you lodge an official complaint through their website? .....their CS at times is beyond a joke
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Henry
(@erossiniuk) reported
@virginmedia There are 6 months I have issues with the connection
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Daniel English
(@DanielmjEnglish) reported
@murph2o22 @virginmedia I didn’t Stephen not yet. Is it worth it? Normally give companies benefit of the doubt as I deal with customers myself but they are just a different level with customer service did you have joy with it?
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James Weldrake
(@weldrake13) reported
@virginmedia The support desk seem to know what the issue is and be able to see it, that’s not the issue. The problem is that I have had intermittent connection for 5 months and VM won’t even book an engineer to come look
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Rob Valt
(@trebortlav) reported
@virginmedia I think my wife called 2-3 weeks ago, but the view on the customer service line is one we have built over years as a customer. I did try calling last week to receive an automated message that an upgrade was taking place in my area and service would be better later. It wasn’t