Virgin Media

Virgin Media Outage Report in North Gosforth, Newcastle upon Tyne, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in North Gosforth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in North Gosforth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in North Gosforth, Newcastle upon Tyne, England 05/29/2025 02:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near North Gosforth, Newcastle upon Tyne, England

The most recent Virgin Media outage reports came from the following cities: South Shields, Newcastle upon Tyne, Consett, North Shields, Gateshead, Chester-le-Street, Hebburn, Sunderland, Wallsend, Blaydon-on-Tyne, Stanley, Bedlington and Jarrow.

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City Problem Type Report Time
United KingdomSouth Shields Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomConsett Wi-fi
United KingdomNorth Shields Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near North Gosforth, England

Latest outage, problems and issue reports in North Gosforth and nearby locations:

  • Rainbowztwit Sarah (@Rainbowztwit) reported from Whitley Bay, England

    .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

  • PaulCraig24 Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England

    @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia won't even let me over the automated service

  • didixon74 LadyDi (@didixon74) reported from Blyth, England

    @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

  • ema_neale emma (@ema_neale) reported from Sunderland, England

    @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

  • CraigSmartUN Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia I’ve looked & it’s no help

  • didixon74 LadyDi (@didixon74) reported from Ryton, England

    @_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

  • PaulCraig24 Mr Smoggie (@PaulCraig24) reported from South Shields, England

    @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

  • TheFraserPorter Fraser Porter (@TheFraserPorter) reported from Newcastle upon Tyne, England

    @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

  • didixon74 LadyDi (@didixon74) reported from Ryton, England

    @virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please

  • PaulCraig24 Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England

    @virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it

  • CraigSmartUN Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

  • didixon74 LadyDi (@didixon74) reported from Blyth, England

    @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

  • TrevorRidley Trid (@TrevorRidley) reported from Whitley Bay, England

    @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KayTompkin kay tompkin 💙 (@KayTompkin) reported

    @virginmedia upgraded my package to 200mbps to stop buffering issues. No better watching our tv that we’ve added an extra box at an additional. So frustrated with this issue day after day can this please be sorted

  • blck__wht kamila (@blck__wht) reported

    VIRGIN MEDIA still NOT working

  • mikewiow MikeW (@mikewiow) reported

    @virginmedia How do those things help me bar certain numbers?

  • MeredetheM Meredethe Marshall (@MeredetheM) reported

    @virginmedia My mum's phone has been out of order since Saturday promises of being fixed, you haven't. Now apparently its the whole of GU14 area has the problem. Really? Engineer unavailable until Thursday. She's in her late 80's and needs her phone working. Disgraceful service!

  • MichaelHinton13 Michael Hinton (@MichaelHinton13) reported

    @virginmedia I tried but apparently not. If the app can see there’s an issue why isn’t it evident to a trained help desk operative?

  • Faye_Barnes88 Faye Barnes (@Faye_Barnes88) reported

    @virginmedia @virginmedia Read back my tweets! I said in May it’s been happening for 6 weeks! It’s October and we pay £135 a month for this ****!!!!

  • colinjlewis78 Colin J Lewis (@colinjlewis78) reported

    @virginmedia how can you still be having issues in W4! It's been a known issue since we moved here in May. When are you going to stop lying and misleading customers? Was @joelycett 's got your back not embarrassing enough for you? Or do you really not give a 🤬

  • RobChristie91 Rob Christie (@RobChristie91) reported

    @virginmedia No issues on my postcode. @btsportfootball btsport2 has simply stopped working after 11 mins of the match. Rebooted my box- no change.

  • blck__wht kamila (@blck__wht) reported

    virgin media is **** it’s so **** god i hate VIRGIN MEDIA

  • markshi14400700 mark shields (@markshi14400700) reported

    @virginmedia there a reason im getting 70 down on a wired connection when im paying for 350? that seems a little bit unreasonably low, does it not?