Virgin Media Outage Report in Hampton Wick, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hampton Wick, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hampton Wick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hampton Wick, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Holborn, Fulham, Croydon, Slough, Tower Hamlets, Northolt, Golders Green, Paddington, Hackney, Caterham, Bermondsey, Southwark, Hampstead and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Wandsworth |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Holborn |
Internet | |
| Fulham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Hampton Wick, England
Latest outage, problems and issue reports in Hampton Wick and nearby locations:
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@atnori_ @virginmedia Yep, experienced just recently :D I am an extremely patient person… I properly lost it today 🙃 At least the damn thing is cancelled though.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Vignesh
(@mistervickster) reported
from
Islington, England
@virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@Mike_Randazzo1 @virginmedia Oh, they did let me cancel, but I had to answer about 3 “last question”s before they proceeded 5 minute response time on chat, took me nearly two hours, after the 4 hours it took to connect an agent. We could get a contract with a credit check in 5 minutes.
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia Still down! Not sure what I'm paying for at this point
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.
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Raynes Park Lib Dems
(@RPLibDems) reported
from
Merton, England
@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
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Mark Ryan
(@MarkGRyan) reported
from
Ealing, England
Once again @virginmedia let us down with internet in W13 area ... not a good service at all
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Francesco Marchet
(@MarchetF) reported
from
Brentford, England
@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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Dr Mantis Toboggan M.D. 🏴 🇪🇺
(@DazzlingHamster) reported
from
Merton, England
@virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@AbzAaron @virginmedia Even better… if you don’t play along, nobody else will cancel it. You can’t even hang up on the sales pitch.
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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Jenny
(@jennymelmo) reported
from
Merton, England
@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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Gabor
(@GaborPfalzer) reported
from
Hammersmith, England
@AlexanderTroup @virginmedia I guess there is a retention quota of some sort, that needs to be hit for some big wig get a big fat bonus. Especially, since we staying a customer anyway, just different account.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The-reading-lemon 🍋
(@TheReadingLemon) reported
@virginmedia Hi, we got an error code W02 on the TV but the website has since been updated to confirm a broadband issue in our area.
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jacquielord
(@jacquielord2) reported
@virginmedia Our TV box has been down for a week now, says it will be fine at 1200 on 12th but it@isnt!!!
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Jacob Leech
(@jacobleonleech) reported
@virginmedia It says the outage might be fixed at midnight? Also the service status website keeps breaking too. Can you give me more current information?
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sid
(@sidzthename) reported
@virginmedia All I’m asking is for a service that doesn’t randomly go unresponsive. There’s areas of my house where signal is non existent and if it wasn’t for my own data plan I’d be offline. And yes, I’ve gone through all your self help procedures plus even making you aware of it.
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Kelly Honour
(@kellyhonour) reported
@sambo1385 @virginmedia It is absolutely disgusting. Going to look round at different options because I never had this problem with Sky.
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Chriddy
(@ChrisLynch5) reported
@virginmedia One of my boxes is stuck at 16% for loading the channels and hasn’t worked since the massive virgin outage and my router is hit and miss all the time.
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Clare Hendricks
(@chendylou) reported
@virginmedia Appreciate your response however, I would assume if someone is responding it would be as a love chat would be so as to resolve the issue asap. In answer to your question, yes I still cannot access my account online
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Ed 🏳️🌈
(@ednewmy) reported
@virginmedia So if you're looking to do more for me as a customer how about offering me the same price going forward rather than doubling my bill during a cost of living crisis.
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Willie Williams
(@craigdavidwill1) reported
@virginmedia Any update on this mine has been down for 3 days now no further updates on your page
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Clare Hendricks
(@chendylou) reported
@virginmedia Existing and have had no issues accessing my account previously