BT (British Telecom)

BT (British Telecom) Outage Report in Stanwell, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Stanwell, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Stanwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Stanwell, Surrey, England 12/07/2025 08:00

December 07: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Stanwell, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, Southall, Hounslow, Watford, Banstead, Woking, Fulham, Harrow, West Drayton, Wembley, Wandsworth, Feltham, Ruislip and Stanmore.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHammersmith Internet
United KingdomSouthall Internet
United KingdomHounslow Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Stanwell, England

Latest outage, problems and issue reports in Stanwell and nearby locations:

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

  • Veronique7 veronique enright☀️ (@Veronique7) reported from Esher, England

    @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

  • richardfoster1 Richard Foster (@richardfoster1) reported from London, England

    @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • submita subhash r ghosh (@submita) reported from Harrow Weald, England

    @bt_uk automating the customer care doesn’t help. There needs to be the right initiative and the right people to take care of customers. Disappointing and deplorable!!!!!

  • philmcraig Phil Craig (@philmcraig) reported from Richmond, England

    @bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint

  • nowak_matt Matt Nowak (@nowak_matt) reported from Spelthorne District, England

    @bt_uk Thanks. I’ve already tried that and it says I need to speak to an advisor as I wish to cancel my package

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • floralclaire floralclaire (@floralclaire) reported from Bracknell, England

    @bt_uk My parents live in Abbotts Ann. They have been without phone and internet 2 WEEKS after roadworks. Who was responsible. Who can fix it? They are desperate now. @OpenreachHelp and @bt_uk haven’t fixed it. A disgrace!

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    @bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • iiLorraine Lorraine Maunder 🌸 (@iiLorraine) reported from Windsor, England

    @bt_uk internet been exceptionally slow or even down all weekend…so frustrating!

  • am_on_the_fence jrachw (@am_on_the_fence) reported from Richmond, England

    @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • floralclaire floralclaire (@floralclaire) reported from Bracknell, England

    @bt_uk What a joke! My parents live in Abbotts Ann. They have been without phone and internet 2 WEEKS after roadworks. Who was responsible. Who can fix it? They are desperate now. @OpenreachHelp and @bt_uk and contractors haven’t fixed it. A disgrace! They are in 80s

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.

  • SMarxx4 Sandro Rosa (@SMarxx4) reported from Epsom and Ewell District, England

    @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Ccppffcc Celia Huggett (@Ccppffcc) reported

    @bt_uk Please help. I am isolating and my recently widowed elderly mother has had her phone and broadband cut off (only wanted to stop broadband) £70 to reinstall it seems wrong! Who can I speak to?

  • Steven15764026 Steven (@Steven15764026) reported

    @jonrl71 @DaveyG_Nufc @bt_uk We’ll my wifi downstairs is fine but when I go upstairs it’s bloody awful. What a rip off lol

  • SkykidBuiking Skykid🦅 (@SkykidBuiking) reported

    @itsAmishP @bt_uk Send a direct message so I can help you recover your account

  • Charlie_Gaze Charlie Gaze (@Charlie_Gaze) reported

    The service @bt_uk provide is way below what customers expect of them. They need to improve their infrastructure and work harder with @WeAreOpenreach or customers will start turning to a different provider.

  • higgzeee Kevin Higgs (@higgzeee) reported

    @bt_uk Yes I know I can. This is apparently a problem due to an order for changes on my line .. wonderful that BT told me before the order was placed that in doing so I'd be without service for who know how long.. oh they didn't.

  • a1679 Annie Frost (@a1679) reported

    .@OpenreachHelp #meagain Why having said my brother would be back in service after 22 days on Saturday, is his new date 6/1/22.. his son broke his leg and 999 couldn’t contact him… no 3G where he lives. Stop fighting with @bt_uk and sort it out b4 Xmas 🤬🤬

  • RPMorgan2014 Rupert Pughe-Morgan (@RPMorgan2014) reported

    @bbctms I can’t listen to the BT commentary. Woefully poor decision of @btsport to use the Aussie broadcasting. Their incredibly high pitched, nauseatingly biased commentary grates on me and just exaggerates our thoroughly dismal performances so far. Test cricket needs to be back on BBC

  • DaveyG_Nufc ⚫⚪GIBBO⚪⚫ (@DaveyG_Nufc) reported

    @wildedez1981 @bt_uk They are awful, never will i use @bt_uk again after this contract runs out.

  • peteclase Peter George (@peteclase) reported

    @LeeJarvis10 Agree. BTSport have Steve McManaman on co-comms, who sounds like the annoying pissed bloke down the pub who thinks he's an expert because he once had trials for a 4th division club at U13s. If that's the standard, then give me two women commentators every time.

  • rogerclarke12 roger clarke (@rogerclarke12) reported

    So sorry to hear @BumbleCricket is retiring from cricket commentary as after watching the crap coverage from @btsport with the Australian commentators and poor presentation was looking forward to the summer and hearing bumbles dulcet tones