O2 Outage Report in Hersham, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hersham, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hersham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (26%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Hersham, Surrey, England
The most recent O2 outage reports came from the following cities: Hampton, London, Ealing, Woking, Lightwater, Camden Town, Wandsworth, Hounslow, Richmond, Kingston upon Thames, Fulham, Chertsey, Walton-on-Thames, Isleworth and Cobham.
| City | Problem Type | Report Time |
|---|---|---|
 Hampton |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| Hampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hersham, England
Latest outage, problems and issue reports in Hersham and nearby locations:
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Nicky Sinclair PGA
(@nickysinclair) reported
from
Windsor, England
@O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
Hello @O2 I am back 🙌🏻 after a few years with no signal, awful service I have come back with my tail between my legs 🙈 #ohtohavesignal 🥳🥳🥳
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Liz Rose 💙
(@esrose2003) reported
from
Richmond, England
@O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews
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Steve
(@stevejonathan80) reported
from
London, England
Poor network in Se6 @O2
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?
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Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
@O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻
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David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.
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daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Richard Lace
(@huggyheaven) reported
from
Wandsworth, England
@o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Nick Shuttleworth
(@nickshuttle) reported
from
Ealing, England
@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Sachin Kumar
(@sachink0201) reported
from
Brentford, England
@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Hammond
(@emmachammond) reported
@gi38928705 @O2 @TheO2 That is awful have you complained to the FSA? #O2MustDoBetter
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Claire Mansell
(@Propertygaluk) reported
@O2 hi I’m currently abroad and trying to use my mobile data which seems to be blocked as I can’t remember my sim PIN number. Can you help?
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Blaue Blumen
(@BlaueBlumen) reported
@O2 I wonder is there is any authority @RishiSunak in the government who can protect UK customers from robbery. @O2 is stealing money from customers and no providing neither support nor refund
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Emma Hammond
(@emmachammond) reported
@Louisef98865032 @O2 2) are all on the same network, plus we have virgin media (I’m yet to see any of those benefits) I pay on time, stay ahead. The fact that they are upping interest on something that was 0% interest at the start of the contract is an absolute scam. When my contract is done…
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TrinaBee ✿◕‿◕✿
(@x0xtrinax0x) reported
@O2 I'm trying to use my o2 priority code to book a seat for a film but I keep getting an error message at the checkout. The code hasn't expired yet. Can you help please?
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lyd
(@lydiaslack) reported
@O2 I’ve got a PAC code. I’ve been trying to sort this for over a week now but your customer service hasn’t been great since I’ve joined, not a great first impression 😞
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Matt Hatton
(@Hat42850862Matt) reported
@O2 Been with o2 for over 20 years multiple contracts but think it’s time for a change, the signal and coverage has plummeted this last 12 months definitely
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MattRice
(@IAmMattRice) reported
Yet like clockwork @O2 will put your bill up while not being able to deliver on the service you pay for. They would honestly shake your hand while spitting in your face. Disgusting company and I can’t wait until my contract ends.
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D🅰️z
(@JellyTotPixel) reported
@O2 Will it ever be on pay an go ? Am not a contact customer how do I go about leaving o2 I can get 5g on Asda cheep and keep my number
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Teejay
(@Teejay46773205) reported
@O2 hi I’m trying to add on my free extra on my phone I got yesterday. However when I go to add audible it comes up there’s a problem. Can you help please?