Plusnet Outage Report in Shepherds Bush, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (14%)
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Total Blackout (12%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Croydon, Fulham, Poplar, Hammersmith, Bromley, Brentford, Paddington, Newham, City of Westminster, Kensington, Hackney, Harringay, Barnet and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a absolute joke
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet customer service a absolute joke
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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Nick Faber
(@NickFaber) reported
from
Hackney, England
@plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Jellicle as Fuck
(@dansette) reported
from
Hackney, England
@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Ness Manship
(@NessManship) reported
@Plusnet How about you provide the service you charge for?
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Not the Adam you’re looking for...
(@himynameisadai) reported
Hey @plusnethelp @Plusnet you have not to come back to me yet regarding the awful download and upload speeds. Not pulling half a meg at the best of times. Can’t stream on Netflix can’t pwn noobs on warzone. Based in Luton, feed the hamster in the wheel that powers your servers.
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Leanne
(@leanne_sheridan) reported
@Plusnet big shout out to a guy called Lee who is working on your calls today. Sorted out a canny over payment and gave me a quick refund, upped my broad band speed and locked in a new 18 month contract. Thanks! Top notch customer service. 👍🏻
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Andy Cloquet
(@andycloquet) reported
@VodafoneUK @Ofcom 2/2 whatever speed comes into home is wasted by a copper wire connection between the fibre optic box & router = immediate loss of most signal. Tonight, Zoom calls have been interrupted, broken etc. much worse than dreadful Plusnet service & yours more expensive. @TheGadgetShow
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Andrew Evans
(@snavEwerdnA) reported
Second successive Sunday with barely any internet. Over an hour of outages in the last three while trying to do my job. "Engineer" visit tomorrow, 11 days after fault first reported. "Award-winning customer service", @Plusnet @plusnethelp?
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ralphaverbuch
(@ralphaverbuch) reported
@plusnethelp After being on hold for 37 minutes on my mobile, talk to tech support who send me to a closed 'provisioning' service which auto ends the call. Problem still unresolved. Terrible, terrible #customerservice. I expect better. Meanwhile elderly parents cut off. @Plusnet
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Mezzerman
(@andymerriman) reported
@Plusnet Hi. My router seems to be dropping out daily, my wired and WiFi connections stop. I’ve only had Plusnet for 6 days. Can someone help?
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Me Lord
(@andybadger69) reported
@Plusnet I wouldn't bother worse broadband i've had and the wifi signal keeps dropping out and has no coverage.
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Chris Walker
(@BeTheBest_Chris) reported
@plusnethelp @Plusnet You’ve had 42 days since our first complaint. Can you please fix our internet before the 25th so we can see family on video on Christmas Day. Please call me on 07421 319937 and let me know when you’re going to fix this.
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Larry Mount
(@LazBlazter) reported
@plusnethelp @Plusnet I'm trying to help my 92 year old, deaf, father in law report a broadband and phone issue to you. What a shockingly bad site you offer. A fault system that loops you back to the starting point, no online chat connection.