Sky Outage in Highgate, Greater London, England

I can’t believe how awful @SkyUK customer service is. 40 mins on hold and promised a phone call - still waiting 48 hours later!!😤😤 #badcustomerservice

@jackchandler89 @SkyUK You never know what could happen 😄

@virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way

******* these three mongs on #skysports sound like they're at a bloody funeral! #LUFC

Surely I can’t be the ONLY PERSON who CONSTANTLY has issues with my @SkyHelpTeam @SkyUK

So @SkyHelpTeam are ignoring my plea to help..... really great customer service I’m experiencing. I guess they really want me to phone them on the phone that’s not working!!!!!!!!!!!

@VanGough4 @SkySports @SkySportsRugby I’m ringing to get a deal or cancel - they’re an English not British company

So my Sky Q remote isn’t working @SkyUK and I’ve been on hold twice & the phone keeps hanging up. HELP please 😤

Love the fact @SkySports still have biased commentators watching these games. Laughable. Never gonna change is it @ColB333 @MattHollywood86 #joke

@SkyHelpTeam Been waiting all afternoon for an engineer to install my Broadband and have received no visit or call with an update. Also been cut off from a call with your help centre. Service has been absolutely appalling.

@SkyHelpTeam not the greatest service I expected for paying nearly £40 per month for home tel/Broadband, 1mont poor service and it just feels no one is interested in getting it fixed, feel really let down. I am takin service back to EE.

15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

@Godfrapster @SkyUK You need to pick the cancel option ... that’s tends to pick up quicker!

@SkyHelpTeam the Sky Go app on the PlayStation is honestly one of the worst functioning apps of all time. Absolutely useless.

When I see arsenal are apparently signing David luiz tomorrow all I think of is that 7v1 Germany win and how bad he played #afc #TransferNews #SkySports

@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.

@SkyHelpTeam, signal dropped in the middle of @MTG_Arena game. again. this is becoming more frequent recently. so sad... 😭😭😭

@SkyHelpTeam, signal dropped in the middle of @MTG_Arena game. again. this is becoming more freqrnt recently. so sad... 😭😭😭

@SkyUK really disappointed with the service. Took Friday off work & waited all day to get sky installed.We had to call sky to find out they couldn’t make it to us Friday. Today I take a half day holiday as I was told I’d be first call out and it’s nearly 3pm and still no sky!!

@LaVallette @bigdannyspencer @SkyUK Virgin had six devices running in skip-rat HQ earlier and they’re shit.

@SkyHelpTeam @SkyUK just received this. As a “valued “ customer who has been with sky a long time I feel that this should be a free upgrade, not an extra £13 a month plus installation. I already pay sky more than enough, including mobiles and broadband.

@SkyHelpTeam I'm getting this message when I login "We apologise for the inconvenience, but we have encountered a problem with your account.  Please contact 03442411280"

@SkyHelpTeam help! No wifi 24 hiyrs after engineer called 😡😩

@SkyHelpTeam Law and order. The app doesn't list then in order as you can see but half the series are missing which really doesn't help. Surely someone has the capabilities at sky to run the programmes in order it's so frustrating. It's not just that series it's others too

@dtoole764 @SkyUK I live in a big block of flats and the box they need has lots of connections. What happens is openreach come and fiddle around for a new customer and end up knocking someone else off.

@dtoole764 @SkyUK Firstly they said they could fix it outside. Then needed access. Then they didn’t need access. Then they said it’s fixed and it isn’t. Now had to send picture of hub etc.

@SkyHelpTeam sky Q has to be the worst service you guys have ever bought out. Even worse than your internet. Never works

Dear @SkyUK My son and my wife gave you their PAC codes on Sunday. They were told they’d be transferred to #SkyMobile Tuesday. 48 hours on and it's still not working properly. Please HELP!

@SkyHelpTeam Thanks. Have replied. Got the email working on my phone now just need to fix the internet issue at home

@SkyHelpTeam I wanted to make my frustrations felt as your company is awe full, tel line down, Broadband up/down, standard message it could take up to 5 days, been with EE for nearly 3 years no issues at all, what’s going on sky, feel let down as my alarm keeps beeping even worse

@SkyHelpTeam OK thanks. It would be better to address it to us by name rather than "Dear Customer", which is normally a sure sign of a dodgy email. Gmail sent it straight to my junk folder.

@SkySports guys, what on earth are you doing with Ramon Calderon on television, this guy is the biggest idiot in Spain and not good for Sky

@SkyHelpTeam @SkyUK - transferred from BT fibre to Sky fibre around 3 weeks ago. My broadband speed has never met the agreed ‘normal’ level (77MB) and is generally in single figures - virtually unusuable. Sky diagnostic test is fine, and on BT I was always getting 60MB plus. Help

@SkyUK how can justify a premium phone line for cancelling your subscription with at least a 15 mins for a customer of nearly 20 years and you still can't call back or do it online.

@SkyUK giving me absolutely terrible customer service... all i want is better internet connection and they cannot fulfil the speed we should try and get and are telling me i have to pay to leave them!!! Ridiculous!! Not happy virgin media calls...!!!

@SkyHelpTeam excellent work, #Sky - fibre broadband goes down one hour after I finish work to start 4 days off!!! Always the same!

@SkyUK my viewing card is messed up I need a new one and your automated phone service is crap

@SkyHelpTeam @SkyHelpTeam hi, I wonder if you can help.I have been sent a message to say a sky engineer is visiting me between 8-10 on 16/7. An engineer come out a week ago and solved my issues. I do not need an engineer tomorrow. Can you please cancel this appointment.

@jazzanovaboat @SkySports @Aggerscricket Great shout, it’s always slightly delayed so I never bother

@SkyHelpTeam bloody ridiculas I've spent litterally hours on your FB trying to sort out a constant problem that's even effecting the movie channels now... You sent engineer to me Friday but problem isn't solved yet you expect me to pay for engineer and for my sky ..

@SkyHelpTeam my wife has a new iPhone XR. We reset the password last night but she hasn’t been able to log in to her emails and the phone hasn’t downloaded any since 7am this morning. I’ve checked all the settings I can think of. Help!

@SkyHelpTeam please, help me with this one. Every single night at 2:45am my broadband stop to work and doesn’t come back until 6am. This is happening for the past 2 weeks and it’s quite annoying since I use a lot during this period.

@SkyUK we left virgin to join sky and we have had nothing but hassle, we have used all our mobile data waiting for you to connect us, this is terrible service!

@SkyUK can someone help as we are trying for the last 2 months to connect to sky broadband and now the by engineer can’t reach with his ladder!!

@ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all

@aaliaaaliya If you can't see cricket in your hotel it means you are not staying in a four or five-star hotel who have @SkySports Secondly @ECB_cricket &local Cricket counties provide support at the grass root level to promote cricket.Locals do take an interest in their team but are not crazy

@SkyHelpTeam Thanks, I'm very aware it did not address my question so am now speaking to a customer service rep

Have paid £34.50 just to speak to a customer service assistant @SkyHelpTeam about an account which was meant to be closed. No email address for me to address the issue. Horrendous, quite frankly.

@SkyHelpTeam Hello, we've been without internet since Saturday and were told that it would be within three working days, and today we've been told it's five, and that there's no way Sky can get any time frame information from Openreach. Pretty poor service guys...

@SkyUK we signed up based on everyone telling us how great your customer service is 1. You chased me repeatedly to confirm installation date. 2. My wife takes a day to stay at home. 3.Your team arrive to tell us they need another team to install it that day 1/2

@SkyHelpTeam internet not working

Worst support service of sky faced over last 01 yr...phone and chat waiting time always 30 min. I have to cancel it still no response. #skybroadband #SkyUK @SkyHelpTeam

@hursty16 @SkySports I know. Point is it should also be on that page too. Every season from 2000-01 is there except Leicester's title winning one. Bad form @SkySports

@VialliChelseaFC @SkySports Graeme Souness is an *******, but he isn’t wrong here. A couple bounces of the ball go our way in stead and things are very different.

@WeAreOpenreach @SkyHelpTeam We’ve apparently got a “bridge” issue which is causing huge delays. It’s already been nearly four weeks and we now have been asked to wait another 5 days for an update. Not even a resolution. Such poor service.... were only talking about an IT issue

just re-played #StevenSmith #AustralianBatsman injury video on slow-mo on @SkySports the ball slight hits his left shoulder, then hitting the metal bars on the right side of his hemet before ball bounces and hits the floor other than that the ball DOES NOT touch him #TheAshes

@SkyHelpTeam BUY NOTHING I PROMISE YOU SKY DO NOT GIVE A **** ONCE THEY HAVE TAKLEN YOU RMONEY , CALL CENTRE CITY FROM THAT MOMENT

@SkyHelpTeam LIEING ***** WHY NOT EXPLAIN OPENREACH IS YOUR COMPANY AND THEY **** EVERYONE YOU JUST STEAL THE MONEY

@SkyHelpTeam @SkyUK REMEMBER ALL THERE ADVERTISING RELIES ON OPENREACH WHO WIL LET YOU DOWN

@SkyHelpTeam @SkyUK LIEING ***** PLEASE NEVER DO A HOME MOVE THROUGH THESE *****