Sky Outage Report in Crosskeys, Caerphilly County Borough, Wales
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
Problems in the last 24 hours in Crosskeys, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Crosskeys, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Sky
Sky is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (46%)
- TV (30%)
- Wi-fi (13%)
- Total Blackout (5%)
- Phone (3%)
- E-mail (2%)
Live Outage Map Near Crosskeys, Wales
The most recent Sky outage reports came from the following cities: Cardiff, Blackwood, New Tredegar, Hengoed, Treharris, Pontypridd, Cwmbran, Caerphilly, Newport, Merthyr Tydfil, Mountain Ash, Pontyclun, Porth, Bargoed, and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 4 days ago |
|
Blackwood
|
Internet | 5 days ago |
|
New Tredegar
|
Wi-fi | 7 days ago |
|
Hengoed
|
Internet | 7 days ago |
|
Blackwood
|
Internet | 8 days ago |
|
Treharris
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Crosskeys, Wales
Latest outage, problems and issue reports in Crosskeys and nearby locations:
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Tania Davies (@TanJanDav) reported from Cardiff, Wales@SkyHelpTeam They cut me off after they send a text!!! So frustrating. I am calling the published customer service number!!! I have tried all suggested directives in the website I just need help from a human !!
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Henry Field Assoc CIPD (@henryf2409) reported from Cardiff, WalesHelped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
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James Moss (@UKEmpLawyer) reported from Newport, Wales@AdamStubbz @SkyUK When I realised our broadband speed from #Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Tania Davies (@TanJanDav) reported from Cardiff, Wales@SkyHelpTeam Good morning, I have been having issues with my broadband for 3 weeks. Randomly my devices will not connect to the internet. The amber face appears as well as flashing on occasion . Seems to happen on a weekend and in the Evening? Can you help? Thanks
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Glenn Holloway (@glenn_nnelg9) reported from Llantrisant, Wales@SkyHelpTeam Again sky mess our broadband up. Without broadband for almost a month and now you turn it back off again and you can't turn it back on until the 7th of Jan. #workingfromhome #nointernet #help
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Sarah Harvey (@sarahtattoo13) reported from Abertridwr, Wales@SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼
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Ross Pearce (@MRosspearce) reported from Cardiff, Wales@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
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James Moss (@UKEmpLawyer) reported from Newport, WalesReally trash #skybroadband again. My kids have been complaining this evening as they've been dropped out of xbox games mid-game due to crap wifi. It's not the speed or service we should expect & we still haven't received the booster promised! #poorcustomerservice @SkyHelpTeam
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James Moss (@UKEmpLawyer) reported from Newport, Wales@breezymate @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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James Moss (@UKEmpLawyer) reported from Newport, Wales@lairy72 @SkyUK If they make any admissions of poor service/promise to do anything for you (e.g. send a router/booster) ensure you get them to email you written confirmation whilst you are still on the phone with them, or they'll deny it was ever said & won't be able to locate recording of call!
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James Moss (@UKEmpLawyer) reported from Newport, Wales@waxperfect @SkyHelpTeam When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Mikey Roberts 🏴 (@mikeyroberts81) reported from Cardiff, WalesHey @SkyHelpTeam any chance you can stop slowing down my broadband? I know what the trick it, to make me upgrade to a 'faster service'. What I'll do instead is find a better provider.
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James Moss (@UKEmpLawyer) reported from Newport, Wales@PaulCaddick11 @AdamStubbz @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Tania Davies (@TanJanDav) reported from Cardiff, Wales@SkyHelpTeam how do I get to talk to a human at customer service? I keep calling and the computer texts me a link to the website. You have already done that.!this is shocking service
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Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal
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andrew corten (@AndrewCorten) reported from Newport, Wales@GNev2 how ******** do @SkySports allow such a biased prick like you commentate on a Man U game ? You are a disgrace #biased #disgrace
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Andrew Newman 🏴 (@andyn63) reported from Cardiff, Wales@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
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Shane (@gingio) reported from Cardiff, Wales@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
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Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband
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James Moss (@UKEmpLawyer) reported from Newport, Wales@100Climbs @ibiza74pete1 Brilliant! Snag is, though I threaten to do this, the kids know I need to keep it on in order to run my business! Does anyone know if it's possible to divide the wifi signal so I can keep one channel on (password protected) but switch off the other? I use Sky. @SkyHelpTeam
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Ascii (@Ascii_ow) reported@SkyHelpTeam @emmawitham Hello, I'm in the same area and messaged you guys 40 minutes ago with this issue with no response, is not a local issue as i can see reports from Brighton on your twitter...
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Naomi Clemons (@naomiclemo123) reported@SkyHelpTeam are there issues with internet in that ME10 area mine has been down for last 30mins
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juffeee (@J_u_ff) reported@EnglishMur11 @SkyHelpTeam TN2. We'll probably see a tweet from them announcing the issue in this area any moment now.
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Amy Kennedy (@amesken) reported@zeetha Yes @SkyUK we have same problem in North Wales
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Darren Philp (@darren_philp) reported.@SkyHelpTeam broadband down in the Tonbridge area. Any update? Your website says it’s ok when it’s not working. Looks like others having the same issue. Thanks.
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Sir Bill Taylor (@SirBillTaylor) reportedHow often should I be expected to contact @SkyHelpTeam & them to send an engineer out! Spend a fortune-get a Bizz service!
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Neavesie (@simonneaves13) reported@SkyHelpTeam broadband down in PO19
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simon rowland (@simon_rowland) reported@SkyHelpTeam no internet since 1pm. App says no issues, ring customer services who say they know there is an issue but an hours wait. What’s going on?! I hope my bill reflects not being able to use services!
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💙Jemma Catt 💜🐰🐿💙 (@Aya_Kun) reported@sjwsimon @SkyHelpTeam @SkyUK Not working here is Tonbridge either 😕
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Torpedo Juice (@TorpedoJuice) reported@SkyHelpTeam Broadband outage in Tunbridge Wells. Been over 45 mins, numerous users reporting the same issue across postcodes in the area. Please contact Openreach and give us an ETA on the fix.