Sky Outage Report in Crosskeys, Caerphilly County Borough, Wales
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
Problems in the last 24 hours in Crosskeys, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Crosskeys, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Sky
Sky is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (46%)
- TV (30%)
- Wi-fi (13%)
- Total Blackout (5%)
- Phone (3%)
- E-mail (2%)
Live Outage Map Near Crosskeys, Wales
The most recent Sky outage reports came from the following cities: Cardiff, Blackwood, New Tredegar, Hengoed, Treharris, Pontypridd, Cwmbran, Caerphilly, Newport, Merthyr Tydfil, Mountain Ash, Pontyclun, Porth, Bargoed, and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 4 days ago |
|
Blackwood
|
Internet | 4 days ago |
|
New Tredegar
|
Wi-fi | 6 days ago |
|
Hengoed
|
Internet | 7 days ago |
|
Blackwood
|
Internet | 7 days ago |
|
Treharris
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Crosskeys, Wales
Latest outage, problems and issue reports in Crosskeys and nearby locations:
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Yuk-Fong Wong (@YukFongWong1) reported from Cardiff, Wales@SkyHelpTeam I have been ringing you for ages regarding my bill pay I need someone to help me please
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Kelly ladd (@kellyladd78) reported from Cardiff, Wales@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
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Mat Seymour (@Mat_Seymour) reported from Cardiff, WalesHi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
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Yuk-Fong Wong (@YukFongWong1) reported from Cardiff, Wales@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
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SJT (@sarsjt) reported from Penmaen, Wales@SkyUK another awful phone call experience from sky for my parents who are elderly trying to set up sky since March yesterday’s call consisted of a two way conversation in a foreign language with a translator???? An hour later still no sky can someone please advise
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gerald davies (@gerry_tudor) reported from Cardiff, Wales@SkyHelpTeam I think there’s a problem in my area, help.. !!
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Shane (@gingio) reported from Cardiff, Wales@SkyHelpTeam how come you can only offer me a basic broadband but BT can offer me two speeds over fibre? Am I missing something or are they slow in telling you they’re upgraded?
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Paul Smith (@PaulSmith83) reported from Mountain Ash, Wales@SkyHelpTeam can someone help me out please? I am speaking to someone called Aaron who is insisting on not helping me! Paying £42 a month for 2.5mbs broadband. He admits there’s a fault but won’t do anything about it.
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Neil (@neilbennett0707) reported from Merthyr Tydfil, Wales******* @SkyUK hub not working again, this daily occurrence @skyhelpteam doesn't half help my complaint with @ofcom
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angharad aka Annie (@lilmiss_annie) reported from Ebbw Vale, WalesWith the dish on it thats mine. I don't get a sorry just a "oh I see" my nephew rang customer services for me as I was still shaking and upset. All they told me to do was fill out a feedback form and that would be the end of it!! I am disgusted and disappointed in @SkyUK
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Young Ones Clubs Ltd. (@Youngonesclubs) reported from Pentyrch, Wales@skyhelpteam I have had poor WiFi coverage at my home for months, I have tried calling but as I am not vulnerable or Over 70 I can not get help. I have tried all the tips on website, It needs a booster. Can you please help?
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Shane (@gingio) reported from Cardiff, Wales@SkyHelpTeam hi there, I’ve sent you my router back on the day my service ended yet you’ve not registered receiving it and are texting me reminding me. I have proof of postage and know it was delivered. Can you help update my account please?
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Rhodri Cartwright (@SuperSizeRod) reported from Merthyr Tydfil, WalesWhat a fight! But surely Taylor won that by a mile... @SkySports @EddieHearn @KatieTaylor Parsoon is just running round throwing **** not landing clear shots Who won
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angharad aka Annie (@lilmiss_annie) reported from Ebbw Vale, WalesBeen with @SkyUK almost 9yrs and this is the first time that an engineer has spoken to me so rudely. He knocks my door and TELLS me that he's cutting me off because I'm stealing from another customer. I EXPLAIED to him I have my own account and dish. He then points to the side
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Kelly ladd (@kellyladd78) reported from Cardiff, Wales@SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?
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James Moss (@UKEmpLawyer) reported from Newport, Wales@SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Gareth Alan (@GenghisCANN) reported from Merthyr Tydfil, Wales@SkyUK is there am issue with sky broadband this evening? My connection has been rubbish for several hours now!
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Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Sommy #LevyOut (@xthfcsommy) reported@Daily_Hotspur @SkySports i respect *** for coming out and admitting he was part of the problem
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Daniel Colquitt (@DanielColquitt) reported@SkyHelpTeam Last update was on Friday. No wider issue at that point. Had ultrafast installed on Thursday, which completely died on Friday & I spent hours in the phone. Tracker just says ongoing issue and engineer visit TBC. No broadband, no phone, no box sets, no Netflix, no Disney+, no UHD
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Sveatoslav Persianov (@s_persianov) reported@SkyHelpTeam I already did get in touch and they couldn't find the issue. We ran tests from 4 different devices and all showing the same results. Tested Wired and Wireless connections, all showing 37Mbps capped speed.
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Jason Woods (@jason84woods) reported@virginmedia No outage, engineer may have created a new problem, he was sent as a last ditch to resolve our multiple issues. He hasn't so now we can leave fee free and thankfully return to the excellent @SkyUK
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Deano (@Avfc__Deano) reported@SkyHelpTeam Morning, yes I’ve gone through all the applicable help sections on numerous occasions and still no joy.
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Craig Dowkes (@cdowkes) reported@SkyHelpTeam I’ve had internet problems since yesterday. All showing as connected and some web pages will load while others won’t. Resetting the router fixes the problem only for it to return later. Are there any issues in YO18 or anything else you could recommend thank you
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Dave14 (@Dave1430319324) reported@LandoUpdates @SkySports I can foresee a crash on the first bend, starting ninth may not be such a bad start
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Paula Jones (@griffraff) reported@SkyHelpTeam is there an outage in the Midlands at all?
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liz purchase (@purchae1) reported@SkyHelpTeam I have exchange issues in my area so no WiFi.. any updates?
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Holly Ellison (@HollyEllison96) reported@SkyUK internet is the WORST!!!