Virgin Media Outage Report in Ladywell, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ladywell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ladywell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Ladywell, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Golders Green, Harringay, Tower Hamlets, Croydon, Wembley, Ilford, Lewisham, Hackney, Bermondsey, Dagenham, Southwark, Hammersmith, Walthamstow and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Golders Green |
Wi-fi | |
| London |
Internet | |
| Harringay |
Internet | |
| Tower Hamlets |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ladywell, England
Latest outage, problems and issue reports in Ladywell and nearby locations:
-
James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m still waiting since 15/12 for my boosters, and you’ve sent me a v6 box, for no reason. Spent another hour on hold, only to get cut off. Please arrange a callback to get these issues resolved. 07966594276 Thanks!
-
Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Still not working properly. It’s pointless calling you guys as takes so long.
-
Davey L
(@daveybuoy) reported
from
Hackney, England
Why is @virginmedia so consistently crap. No WiFi pretty much all week and no phone, WiFi or TV today. So bloody basic! #virginmediadown #virginmedia
-
Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Reliable broadband connection is not what Virgin delivers. No customer support . Shameful got such a large organisation.
-
Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!
-
jack
(@jackarronscarth) reported
from
Dartford, England
Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia
-
Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
-
Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The whole neighbourhood is having this problem .
-
Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@Ofcom Hi just gone through the complaints procedure with virgin media but they said they are waiting for ofcom to give the result if the speed test you did (can provide in DM if you reply) they ate saying you have to dictate what compensation level I should receive? Can U help?
-
jack
(@jackarronscarth) reported
from
Dartford, England
@ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?
-
tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.
-
Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Hi, I need to leave Virgin media because my bill has gone up by over 50%. I can't do it on the phone because you're not answering and your website doesn't have an option to close my account. Your live online help isn't answering either. What should I do?
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom
-
Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
-
Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Paul C ///
(@19PC71) reported
@larcowan @virginmedia I agree mate..its worst customer service I've ever experienced..they happy enough to take your hard earned money each month but try get them to address an issue its a different story..i was told last Monday someone will be in touch within 3 days... IM STILL WAITING
-
sal
(@medicisall) reported
I want @virginmedia to lower me into the grave too since they always down
-
iateabee DJ
(@IateabeeDj) reported
@mitchec1 @SkyUK @virginmedia Left virgin after a day, worst internet provider I’ve ever experienced. You may have just made a big mistake
-
Karen Mason 📙 🐶 📺🛵
(@AuthorKarenMaso) reported
Another day, another #virginmedia outage so I can't get any work done
-
JitteryPinger
(@JitteryPinger) reported
@SkyHelpTeam It's not channels, it a channel and only at night... its affecting all customers..... its happening on Virgin Media too its NOT A SIGNAL ISSUE, SIGNALS HAVE BEEN TESTED.... sorry but can I not make it any clearer!
-
Harold
(@haroldhasnolife) reported
@virginmedia Yes ive reported it so many times, and checked my area so many times, ive also called up you're call center so many times, I've done everything but get no help
-
Phil Skelton
(@PhilSkelly67) reported
@virginmedia Im not interested in a webchat really, just sort my service out and when my broadband is working I will investigate myself as to what my rights are, and act accordingly
-
Rob
(@rob_7_h) reported
7 hours 15 mins on the phone to @virginmedia customer service to try and fix an issue they caused. Still not fixed, still no internet, still the most useless lying company I’ve ever had to deal with. Nice work Virgin, that’s got to be sort of record! 👏🏼👏🏼👏🏼 #virginmedia
-
Bitswings
(@BitSwings) reported
@virginmedia Do you understand that I can't progress through the customer relations team because they can't do anything either. There is no way for me to contact anyone with authority.
-
kelly hawkins
(@kellyhawkins5) reported
@virginmedia Two weeks with no WiFi when trying to work from home and my daughter trying to submit uni work and complete final exams!!!! This isn’t acceptable also no tv service - pls push repair