Virgin Media Outage Report in Golders Green, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Golders Green come from postal codes NW11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Golders Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Golders Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Golders Green, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Eltham, Leyton, Wembley, Hackney, London, Ruislip, Bermondsey, Lewisham, Tower Hamlets, Ealing, Ilford, Watford, Bushey, Hampstead and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Woolwich |
Internet | |
| Eltham |
Internet | |
| Leyton |
Internet | |
| Wembley |
Total Blackout | |
| Hackney |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Golders Green, England
Latest outage, problems and issue reports in Golders Green and nearby locations:
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Nicky Beale
(@NickyJBeale) reported
from
Kensington, England
@virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia are there internet issue in London TW8? Can’t connect to wifi. Have been through troubleshoot guide and still no luck.
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown
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Muswell Hill Mum
(@crouchendmum1) reported
from
Barnet, England
@virginmedia hi my 79 year old mum has gone for weeks without tv and says Virgin expect her to be an engineer to set new system up and she is not able to contact you as she keeps getting cut off after waiting on call for 2 hours!!! Can you help her? #elderly #helptheaged #tech
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Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia is there an outage in London TW8? WiFi worked fine last night abs now won’t connect. Have tried to reset ect. Thanks
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
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cwm :3
(@catmxc) reported
from
Islington, England
@virginmedia is there an outage in islington?? Me and my neighbours with Virgin have had no WiFi for 2 days
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
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Tracey Elliott
(@TraceyElliott17) reported
from
Wandsworth, England
@virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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adrian skelton
(@hexham1971) reported
from
Barnet, England
@virginmedia can you help me book an engineer visit....been trying for hours with no joy. Need some technical issues sorting ASAP ..thanks
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Nwa Biafra🌅
(@TochiLeona_) reported
from
Enfield Lock, England
@virginmedia excuse me, why was I on hold for a whole hour and 5 minutes and then you lot hung up on me? Customer service on zero.
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Ryan
(@Ryan_JL) reported
from
Islington, England
@virginmedia call constantly cuts out when ringing and I get ‘advised’ 5 times to go online (which doesn’t help at all). Really get the impression virgin don’t want to help! What’s going on?
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Paul Dupree
(@PaulDupree19) reported
from
Harrow Weald, England
@virginmedia I’m struggling paying my monthly fee & now notice it’s gone up this month as my discount offer has run out. Can you please offer me another loyalty discount or I may have to cancel. I also work for the NHS in case you offer staff any discount. Thanks in advance, Paul
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Philip Morais
(@MoraisPhilip) reported
from
Tottenham, England
@virginmedia 45 mins on hold and then cut off. Service is appalling.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Myers
(@atozeeofbc) reported
@virginmedia 3 days total loss of service (phone/broadband/TV) in Dec, yet customer service says I'm not entitled to refund or comp, despite having to take 3 days off work, buy in mobile data & waste hours on the phone to you.A joke surely?Esp as you're about to price hike again!
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Louise
(@Louise63544316) reported
@O2 Hi so I am an O2 customer have been since before you were even O2 I am also a virgin media customer but yet on My O2 it does not recognise this even though it's the same name and address. So no VOLT benefits??
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Phil Dunnett
(@PhilipDunnett) reported
@virginmedia Got through to some patronising idiot before who just kept making some weird humming noise and wouldn’t give me a Wi-Fi extender. Probably just going to cancel
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Miss Adam
(@Miss_A_Drama) reported
@virginmedia please help! We are having issues installing our *** after a house move. There is no virgin media socket in the new property even though I was told it would be an easy self- install. Have called and it just cuts me off after telling me I haven’t set it up yet!
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49UNDEFEATED
(@SAYF_14) reported
@virginmedia I've accepted the lost of service but what is more concerning is not being able to work and also missing a days pay as a result of no broadband services what can I do, I cannot go somewhere where they offer Internet unless they allow me to connect using an ethernet cable.
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Aimee Charnell
(@aimeecharnell) reported
I ask this genuinely, is there a company with worse customer service than @virginmedia? I'm now 5 hours in, speaking to person 7/8 to cancel an order I'd been told hadn't gone through. Every person I speak to tells me opposite of the last on whether order is placed/cancelled! 😭
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jane doe
(@PJandh) reported
@virginmedia 29 minutes on the phone and then you cut me off. Hardly the way to retain me as customer after 23 years 😡😡😡😡
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Julie Carragher
(@JulieCarragher) reported
@virginmedia You are approximately the 15th person we have contacted about the issue, it’s beyond ridiculous! All I want is my landline to be connected!!
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craig
(@nicscraig) reported
@virginmedia Service fault from abo 6.30am this morning. No broadband or TV services
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Shatzy
(@KhanShaziah) reported
@virginmedia i am trying to reconnect. it's very slow. i will try again.