Virgin Media Outage Report in Wanstead, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wanstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wanstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wanstead, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Finchley, Islington, Fulham, Dartford, Southwark, London, Harringay, Tower Hamlets, Ilford, Enfield Town, Hackney, Paddington, Lee, Leyton and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 Finchley |
TV | |
| Islington |
Total Blackout | |
| Fulham |
Internet | |
| Dartford |
Internet | |
| Southwark |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wanstead, England
Latest outage, problems and issue reports in Wanstead and nearby locations:
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Jonathan Graham
(@jagraham90) reported
from
Tottenham, England
@virginmedia I have never experienced worse service in my life. I have spent the last 6 hours on the phone to you and still have no comfort that you know what you’re doing or can deliver a product. It’s extremely disappointing as a nee customer. Avoid.
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
Beware anyone thinking of joining @O2 they’ve just hiked up their rates and limited free data total usage when in Europe #ripoff also just merged with @virginmedia so expect the service to fall of a cliff when the call centres are rerouted to virgins Singapore call centres
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Dave Hammond
(@Dave_CAFC) reported
from
Crayford, England
@virginmedia your platform is useless it is constantly going down how are people supposed to run businesses with such white #virginmedia #garbage
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Virgin really needs to simplify it's process of dealing with customers' enquiries. Customer care needs to be open and easily accessible, not made to impede or frustrate customers. It's way easier dealing with a bank or even HMRC.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
How is @virginmedia internet so bad?! It NEVER works…
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Thanks but tbh I'm just being directed round in circles and this is a big part of the problem in trying to deal with what should be a simple issue to deal with.
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia So you can't help me either! What's the point! Another @virginmedia #fail
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Started chat at 16:44 Had to end 18:05 for hospital treatment to be done. In all that connection time, never got to the stage were some could deal with my problems. Most of it was going through security questions. Password rejected tho' VM posted it to me wks back. Useless.
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Maria Marchant, MBACP
(@lovetosleepy) reported
from
Bromley, England
@virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia I moaned on Wednesday about #poorcustomerservice from @virginmedia, so it's only fair to praise when they #Getitright. Friendly Chavez was awesome, fixing the problem through competency and with a smile; the result a #happycustomer cc @marketingjulia
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Mabs
(@Mabs79) reported
from
Islington, England
@virginmedia is there a problem with the network in London N4. Broadband and TV nor working. Service status staying working ok
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Fredrik Cornell
(@fiddecornell) reported
from
Hackney, England
@virginmedia i have an open and unresolved complaint C-2206212351 which I fear your bots will ”resolve” and close without my consent.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Yes, but that process took 81 minutes, without having spoken to anyone who could deal with my problems. It's been the third attempt at talking with Virgin too.
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Kate Crisp
(@kec1964) reported
from
Grays, England
@virginmedia hi I have 2 WiFi boosters that I’ve never used and would like to return them but can’t face hanging on for hours to speak to someone on your helpline. Is there an address you can give me?
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia By all means better start reading up on the #badcusyomerservice I’ve had since 2020 about March? Virgin still hasn’t fulfilled it resolution agreement mad back in Nov 2020 and have had to chase and hound you with up to 7 calls as staff which should be able to, can’t get it right!
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Neil Adie
(@Yellow212) reported
from
Walthamstow, England
@virginmedia has broadband gone down in my area? My WiFi has stopped working all day in Chingford.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Thompson
(@madathomo) reported
@virginmedia Hi John. Yea apparently so and they've come multiple times, even chalking the route. They haven't rearranged so I've now agreed a contract with Sky and cancelled the virgin install. Shame to do so as I've been a virgin media customer for 6years
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David Napier
(@davidnapes83) reported
Anyone actually in the office at @virginmedia or is this thier tactic to see if you'll hang up first if you've been left on hold long enough? 1 hour and 15mins but we will call it 1 hour 12mins since your sales team spoke to me for about 3mins
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danny
(@danny41089196) reported
@virginmedia I know you do,we have gone to leave every year for the past 3 years and been contacted by the retention team. He offered the ultimate oomph deal for £79 he then asked for her date of birth. So we asked for his name and he started stumbling his words and put the phone down.
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Craft Imagination
(@CraftClaire81) reported
@pedalsingh @virginmedia They're the worst. We moved from them after years of issues. Never got the speeds we were paying for, had huge periods of no Internet. On demand service from the TV worked about half of the time and their customer service was awful.
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Martin
(@Martin77384977) reported
@MarkMerryweath1 @virginmedia Don’t expect them to give any indication when they can make visits for non essential work. There is clear framework for removing restrictions from the government but VM can’t seem to work out when they can help their existing customers.
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Aimee Davis
(@MissAimeedav) reported
@virginmedia Nope. I’ve cancelled it all now anyway. The service is too bad already. I phoned a competitor that answered the phone in 2 mins and told me all relevant info I needed when I needed it. 🤯 Fancy that
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Working Class Socialist
(@logical4ever) reported
@virginmedia No thanks you contact me, I’m not waiting on the phone for a hour then talking to one of your robots from overseas. I just spent over a hour using your text help service and never got anywhere.
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John17
(@Yonzinho06) reported
@virginmedia I never ever get notified and its all throughout the day and night it goes down it's not good enough, why am I paying for Internet I can't even use its just ridiculous...
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CB24 Resident
(@Cb24R) reported
Hey @virginmedia any chance your service not totally suck in Northstowe for more than just one bloody day? #WorstBroadband ever
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Gary
(@garyhomer) reported
@MarkMerryweath1 @virginmedia Lucky you! I spoke to someone there that knew nothing! No help at all!