Virgin Media

Virgin Media Outage Report in Wanstead, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wanstead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wanstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wanstead, Greater London, England 12/10/2024 21:15

December 10: Problems at Virgin Media

Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wanstead, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Walthamstow, Bermondsey, Mitcham, Tower Hamlets, Kensington, Ilford, Muswell Hill, Hackney, City of Westminster, Camden Town, Enfield Town, Islington, Romford and Holborn.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWalthamstow Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wanstead, England

Latest outage, problems and issue reports in Wanstead and nearby locations:

  • sue_horbury Sue Horbury (@sue_horbury) reported from Bexleyheath, England

    @virginmedia There were issues yesterday but we have been having problems for months and no one ever responds. I don’t believe you are sorry otherwise you would improve your customer service

  • Transome77 Terry Ransome (@Transome77) reported from Ilford, England

    @virginmedia trying to contact you to cancel my services. Cannot get through on phone or through messaging? Please help

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.

  • elfakiuk Ahmed Elfaki (@elfakiuk) reported from Ilford, England

    @virginmedia Not sure if it is one issue that can’t fix fir four or five weeks or every week a new one. The issue is we relying on @VodafoneUK to work from home

  • Gksharkar Gk (@Gksharkar) reported from East Ham, England

    @virginmedia since 2016 with virgin but really disappointed and disgusted as network is so cheap, sometimes feel like i am in the Amazon Forest. As advised i upgraded it and nlw paying more money but without proper service. Everyday it drops.

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    Atrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.

  • BostonCelticsFC Boston Celtics (@BostonCelticsFC) reported from Walthamstow, England

    @virginmedia need home phone support please! Been on hold 1 hour 20 mins. The Home phone for some reason is not making outgoing calls and when it does, it comes up as a mobile number which I'm assuming is on the sim card from the burnside terminal. Need help please

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes

  • matbarnett Mat Barnett (@matbarnett) reported from Walthamstow, England

    @virginmedia Thanks. We’ve just been told 4PM too but can you confirm if it was a planned outage? We weren’t given any notification and this is the worst possible timing.

  • jakub_zalas Jakub Zalas (@jakub_zalas) reported from Bexleyheath, England

    @virginmedia I know it is an outage. They’re far too common with you. There was not a single outage for the two years I’ve been using EE. It’s a third one within a month I’ve been with you.

  • RichardGreenla1 Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England

    @virginmedia any idea when the upgrade (that you didnt pre warn sbout) in the da15 area will be completed please? Your automated message said 16.00 but still no service. I've lost half a days work!

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.

  • hogartha Anne Hogarth (@hogartha) reported from Loughton, England

    @virginmedia Pretty poor. We will contact you with the full details. The current speed is 31Mbps!

  • KeithHollins Keith Hollins (@KeithHollins) reported from Bexleyheath, England

    @virginmedia you’re losing customers here in DA146PW 6PW. What’s happening to our broadband service? Third drop out in last week

  • jakub_zalas Jakub Zalas (@jakub_zalas) reported from Bexleyheath, England

    @virginmedia It never says what it is. The fix is always hours away. 3pm in this case. This isn’t acceptable in times most of us work from home.

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.

  • eta1874 Louis W. B. (@eta1874) reported from Bexleyheath, England

    @virginmedia Can’t login at the moment as I am trying to do a teams call...

  • ImDjSmith_ Dj Smith (@ImDjSmith_) reported from Hackney, England

    @virginmedia Then John if you read my tweet you would of seen the images attached and that NO ONE is picking up the phones at virgin media customer services. and I can see from other people’s tweets. There is a common theme here. Why can’t @virginmedia call me back???

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cicismith81 Careen 'Cici' Smith (@cicismith81) reported from Manchester, England

    And once again @virginmedia you have shown why your customer service absolutely sucks. 2020, I’m going back to Sky

  • NoWireHangers 𝚁𝚒𝚌𝚑𝚊𝚛𝚍 𝙼𝚊𝚜𝚘𝚗 👓 (@NoWireHangers) reported from Bromham, England

    @SiOrme @virginmedia Go elsewhere. They are the worst.

  • roballan07 Rob Allan (@roballan07) reported from Maidenhead, England

    @virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.

  • shaunyp8471 Shauny P ♈️ 🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚽️ 🎶 (@shaunyp8471) reported from Leeds, England

    @virginmedia Look I’m not doing that. This isn’t an account specific issue. I worked in the Digital Management Centre in Langley for a decade until made redundant 2 years ago so it needs passing to the VOD department to investigate.

  • jamanifin Toby Weston (@jamanifin) reported from St Albans, England

    @virginmedia I wouldn’t look forward to my response, it won’t be complimentary. You consistently give poor performance over wired connections and your customer service peps seem to neither care nor be in a position to do anything. I pay £46 per month for the privilege!

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Paddington, England

    @DBUk11 @virginmedia Pathetic customer service non competent engineers not turn ups on appointments whenever call just sorry. It's better than everyone should banned @virginmedia

  • Angela_Jeng Angela St Clair-Ford (@Angela_Jeng) reported from Edinburgh, Scotland

    Extremely disappointed with @virginmedia @VirginMediaCorp after negotiating over 1 mo to get a new supply, they’ve cancelled our order. Why is it so hard to try to be your customer #grosvenorcrescent

  • M1SSes0 Lauren (@M1SSes0) reported from Greenock, Scotland

    @virginmedia 18.40. I got a text saying service was fixed and if I was still having issues to switch it off for 30 minutes, I left it off for 45.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Nope. I have username already selected to my email address, password filled in on both fields, security question drop down selected and answer given in the field, and date of birth drop downs all selected. There’s nothing else I can select or that hadn’t been filled in now.

  • M1SSes0 Lauren (@M1SSes0) reported from Greenock, Scotland

    @virginmedia I’m doing it on my mobile via my mobile network