Virgin Media Outage Report in Thames Ditton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thames Ditton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thames Ditton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Thames Ditton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Belsize Park, Islington, Wembley, Kensington, Ealing, Slough, Paddington, Acton, Feltham, Hounslow, Cricklewood, Hayes and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet | |
| Croydon |
TV | |
| London |
TV | |
| Croydon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thames Ditton, England
Latest outage, problems and issue reports in Thames Ditton and nearby locations:
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Ah yes, virgin media and their amazing service that works unless it doesn't 😃 (To be clear I wouldn't go near BT for any service ever)
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Lloyd-A-Tron
(@chippers34) reported
from
Wandsworth, England
@virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia impossible to get through to you; report a fault at area reference 20 ... few of my neighbours have the same problem
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia cheap labour in Bangalore = terrible customer service ..
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.
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David Charles
(@actordavidc) reported
from
Richmond, England
@virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
@virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia where do I get help, says access denied on my virgin hub
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Hadi Taheri
(@persianuk2017) reported
from
City of London, England
@virginmedia oomph package installed last week and since it has been installed i have had nothing but nightmare! The tv doesnt work correctly the wifi not working properly i only get 20.5 downloads i asked for engineer to visit you refused tried to cancel package u refuse
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The Bends
(@benedictm) reported
from
Kensington, England
@JimmyRowe1994 @Toadsanime Dude, I'm kidding with you. I've had Virgin media nearly 10 years. They are great but it makes me laugh when it goes down and no one ever seems to know why. 😄
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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「Ben Ⓥ」
(@benrobart) reported
from
Hammersmith, England
@virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.
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Emma
(@Emma_Campaigner) reported
from
Lambeth, England
@virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Kitt
(@SamKitt3) reported
@virginmedia having issues cancelling my internet service on the phone. Is there any email or online way to do so? You've nearly doubled on costs and only having new customer sign up bonuses is a terrible way to treat loyal customers.
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Prak Arsh
(@arsh_prak) reported
@virginmedia When I call this number, I wait wait wait wait and wait and never reach to cancellation department and phone disconnected, it’s happening for last 3 days.
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Jim Kendall
(@JimKenda11) reported
@virginmedia mad how when you want to pay a bill customer service answer straight away. Been on hold now for 40 mins to try and cancel my contract and no answer... Sort it out.
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Callum
(@callum90CPFC) reported
@virginmedia your wifi is a shambles and your website isnt much better! I am having to hot spot my laptop and my partners so she can work. I need this sorted ASAP, the signal is piss poor and hasn't worked properly for around a month now
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TheAspiLawStudent #NoReturns
(@LawAspi) reported
@virginmedia I'm supposed to receive 75% of my advertised speed, I'm currently receiving less than 20% and because it's not a "total outage" there's no recourse. Honestly virgin used to be the best provider for service and speed, now it's neither 😳
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Richard Ward
(@richardmbward) reported
@virginmedia my new Hub4 is very noisy as the fan is running constantly. Is there a software fix?
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Collette
(@collyettey) reported
@virginmedia Father in law has your services but can’t sit on the phone for over an hour waiting for someone to answer & live chat just wants to take you to WhatsApp that he doesn’t have. We were considering returning to VM but your customer services are rubbish!
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TheAspiLawStudent #NoReturns
(@LawAspi) reported
@virginmedia Across a variety of plugged in decides and WiFi, I haven't bothered with your "technical" team as their advise is "reset the router / reboot it" and that's it. The superhub is in modem mode and it's the connection in that's the issue not the hardware on my end.
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natalie brownell
(@tweevils22) reported
@martinimarie @virginmedia Just call virgin ask for retentions and tell them you're leaving. Their customer service is abysmal 😞
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I'm a GROOT!
(@Philkitson19) reported
@virginmedia I have stated I want to cancel to be told twice system's down so unable. No other option given to cancel or offer of a call back. I have verbally stated I want to cancel my contract that's all I need to do. I will be cancelling my direct debt too.