Virgin Media Outage Report in Thames Ditton, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thames Ditton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thames Ditton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 15: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thames Ditton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Tower Hamlets, London, Ealing, Croydon, Islington, Bermondsey, Walton-on-Thames, Camden Town, Redhill, Acton, Southwark, Wandsworth, Mitcham, Carshalton and Balham.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Internet | |
| Tower Hamlets |
Internet | |
| London |
Total Blackout | |
| Ealing |
Wi-fi | |
| London |
TV | |
| Tower Hamlets |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thames Ditton, England
Latest outage, problems and issue reports in Thames Ditton and nearby locations:
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Edin Imsirovic
(@oprahwinfrey420) reported
from
Wandsworth, England
@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia where do I get help, says access denied on my virgin hub
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「Ben Ⓥ」
(@benrobart) reported
from
Hammersmith, England
@virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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David Clark
(@DavidClark38) reported
from
Richmond, England
Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia impossible to get through to you; report a fault at area reference 20 ... few of my neighbours have the same problem
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
@virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen
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Paul B Toovey
(@paul2v) reported
from
Hillingdon, England
@virginmedia my mum is trying to sort her mobile as she has a sim free phone and wants a bank sim to continue using her existing number in her new phone apparently your customer services were rude to her and put phone down on her
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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Lloyd-A-Tron
(@chippers34) reported
from
Wandsworth, England
@virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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Emma
(@Emma_Campaigner) reported
from
Lambeth, England
@virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue
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Dean Pallant
(@Dean_Pallant) reported
from
Lambeth, England
@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia cheap labour in Bangalore = terrible customer service ..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Mara
(@Bob_Maru) reported
@virginmedia what a contrast in service. Mobile issue - listened, helpful, listened. Broadband issue, read of the script, talked over me, didn’t listen. Very quick to send out surveys usually, nothing today and no supervisor available, conveniently. 👍🏻mobile 👎🏻broadband.
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Jay George
(@_JayGeorge) reported
@virginmedia 4. I’d already been charged ~£40 for April for—at this point—a non existing service. Found a much more competitive package at Vodafone and signed up. I’ve been trying to cancel my Virgin package today and I’m being told that my last day will be 12th May…
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Juan Smitos
(@JuanSmitos) reported
@virginmedia once again, utterly disgraceful customer service. Why is speaking to anyone of relevance like getting blood out of a stone. Another CISAS complaint incoming. Would be so much easier and cheaper for you just to address the issue at hand.
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Jay George
(@_JayGeorge) reported
@virginmedia horrific customer service over the last few days - Totally incompetent representatives that do not have the power to refund a dissatisfied customer - promises to call back that never happened - dc me 2 days early from old house - service doesn’t work in new house
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david coe
(@thecoemy_ster) reported
@AskPS_UK hi there sorry to bother you , but I’m having major issues with my PS4 I do a network test and I keep getting PlayStation network failed . I do have a new virgin media router but they have assured me that the issue with the smart Wi-Fi has been resolved , so no idea ???
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Ffy S ❤️🏴❤️🐘❤️🌻
(@FfyX) reported
@virginmedia Please stop asking me what I’ve done…I’ve written twice to Virgin Media, I’m not prepared to spend time hanging on a call only to be cut off. I’m done with WA chat. Just CANCEL my contract and stop harassing me for money, please. Thank you.
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Ant
(@AnthonySwinhoe) reported
@virginmedia Can you supply an email address to make a complaint
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Matt 🏴🇬🇧🌍
(@Coventrian7) reported
@virginmedia I have an ongoing bill / contractual dispute. Non collection of equipment just adds to the issues
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Joe McFadden
(@JoeMcFadden90) reported
@virginmedia Terrible still no tv or broadband
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Jonny Wood
(@wood_jonny) reported
Really disappointed with @virginmedia WiFI installed in a small, new build and the signal doesn’t even reach the first floor. No support offered, other than trying to get an extra £5 per month from me.