Virgin Media Outage Report in Thames Ditton, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thames Ditton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thames Ditton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Thames Ditton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Slough, Islington, Ealing, Acton, Ashtead, Tower Hamlets, Bermondsey, Cobham, Southwark, Paddington, Camden Town, Hampstead and Belsize Park.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Wi-fi | |
| Croydon |
Wi-fi | |
| Slough |
Wi-fi | |
| Islington |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thames Ditton, England
Latest outage, problems and issue reports in Thames Ditton and nearby locations:
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Joshua Masters🎥
(@joshuamasters_) reported
from
Lambeth, England
@virginmedia hub still down in SW8 region. Box and hub are on. Ran tests everything fine. Can see WiFi to connect to, but not devices can connect. This started after last nights midnight update it seems.
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia we’re without wifi YET AGAIN, sometimes it’s been for as long as a week. Your service is a disgrace & I’ll be delighted to ditch you asap. Service to be resumed at 11.59 pm isn’t good enough. 7 or 8 times this year. I’ll be sure to post this on Nextdoor #bye 👋
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia Your bland response is no different to the info being said on your website. Rather than tell everyone that the fix will be ready in a few hours (as you have done for the past three days), why not tell us what the problem is and stop giving us false hopes. Your response please.
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Michael James Weaver
(@Weaverfooty14) reported
from
London, England
@virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating
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Valerie 🇮🇪
(@ValerieLondon18) reported
from
Epsom and Ewell District, England
@virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century
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James Hargrave
(@HargraveInc) reported
from
Merton, England
@virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@LPNevin @virginmedia I have the same problem, lost access to my email account
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Still no broadband and now the estimate is over a week !?! Terrible
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Nick
(@docklobster) reported
from
Hillingdon, England
Is my PC unusably slow because #Windows11 has screwed it or because @virginmedia are still messing with the local fibre network or maybe both? Either way I'm having a #technightmare #techfail
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I sent you the screengrab, it says “your mailbox is not available at the moment”. Can you confirm what the issue is with your mail server?
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jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia As I have already told you-the service checker simply, and probably purposely, give us a fixed time of 4/5 hours after any time you look at it. In short virgin are just “moving goal posts“. Why are you unable to tell 100s of your subscribers what the problem is. Is it laziness?
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
Er, @virginmedia we’re in Sw18 2 & we were promised our wifi would be restored at 11.59 last night. Still down. Wanna make us another bs promise you won’t keep? 😡 #virginfail #notagain why are we paying you again? 8th outage this year ffs
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Mark A. Keller
(@MarkAlexKeller) reported
from
Hillingdon, England
@ThreeUKSupport So does it only work when Three Wi-Fi is available? On Virgin Media it always asks me to login then says it should have logged me in automatically.
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Duarte Mendonça
(@DuarteMendonca) reported
from
Hammersmith, England
@virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
Cont… @virginhelp @virginmedia What can be so difficult that a COMPETENT team of engineers can’t fix in these days. The fact is we believe that virgin are a team of incompetents and the time has come for us all to leave Virgin. You are a disgrace.
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Nick
(@docklobster) reported
from
Hillingdon, England
@virginmedia I was unable to use the same website on tablet or laptop - the website owner said the issue was due to slow internet speed and @TalkTalk had advised that you were digging up the cable in the area with the potential for disruption and I wondered if this work had overrun
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YingHuiThe
(@YingHuiThe) reported
from
Paddington, England
@simonlevans @virginmedia You seem to have an inordinate amount of trouble. ZEN agree supposed to be good. I'm with BT , no trouble.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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eilidh
(@eilidh32) reported
@virginmedia Having issues with internet since upgrade in sept. It’s intermittent. we regularly can’t watch catchup on tv in same room as the hub. Lady told us could see issues & due compensation, rude man told us nothing wrong & just to get a cable! Not ideal cable across room & small child!
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Lucutious
(@LucutiousGaming) reported
We all know the aim of companies is to make money. That being said, we are currently in a pandemic with lockdowns. People have been furloughed or even lost their jobs and yet @virginmedia sends me a letter saying they are raising everyone’s prices. Appalling customer service!!
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Kemlock
(@Kemlock) reported
If you're having wifi problems I feel bad for you son, I got 99 problems but the wifi ain't one. Now that I've purchased a new router because the virginmedia one is cheap nasty shite that doesn't hold a connect past 3 metres.
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Scott Braddick
(@ScottBraddick) reported
@virginmedia Who do I speak to about appalling customer service where we have been left for 4 days with no internet, no phone and no tv, because you guys screwed up and we have been promised reconnection 3 times now?
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Kev
(@kevincorky) reported
@virginmedia they said due to covid and the cable not being in I probably wouldn't be due compensation but it wasn't my fault the cable wasn't installed to my property by virgin prior to 19 Feb ready for connection. i believe im eligible as the service wasn't installed on the promised date
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Dean Thomas
(@magpie1862) reported
@virginmedia To be honest I would of liked to discuss this over the phone. But with no one answering my calls to discuss renewing my contract I have decided to take my custom elsewhere. Having spoken to other virgin media customers I understand they have the same problem. Thank you
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Gary Gilligan #BLM #FreeNazanin #GTTO #3.5%
(@garygilligan) reported
@virginmedia Internet dropping intermittently without warning. I had to cancel an online training session yesterday as I lost internet for 10 minutes in mid-session, and when I finally got back online, most of my trainees had given up and left the meeting. Not impressed.
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Sam Wing
(@wingy15) reported
@virginmedia Sorry but I've called up 4 times to cancel now. I'd like somebody to reach out to me to confirm it's cancelled or I'll just cancel my direct debits. I've already gone above and beyond what I should have to do.
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Clair Hopkins
(@choppy68) reported
@virginmedia Please you are virgin media surely you can get customer services to ring my mobile im going to ofcom can’t even cancel my service it’s a joke !!
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charles kickham
(@charles_kickham) reported
@eve_rebecca I had similar problems and after advice bought an ASUS RT-AC86U router on a black Friday deal it replaces the Virgin Media one - I haven't had to reboot or had any drop out in any room in the house since last November