Virgin Media Outage Report in Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Surrey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Surrey, England
The most recent Virgin Media outage reports came from the following cities: Kingston upon Thames, Croydon, Caterham, Walton-on-Thames, Maidenbower, Redhill, Leatherhead, Guildford, Crawley, Mitcham, Merton, West Byfleet, Ashtead, Godstone, and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames
|
Internet | 19 hours ago |
|
Croydon
|
Internet | 23 hours ago |
|
Caterham
|
Internet | 2 days ago |
|
Croydon
|
Internet | 2 days ago |
|
Walton-on-Thames
|
Internet | 2 days ago |
|
Croydon
|
Total Blackout | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Allison (@afturain) reported from West Molesey, England@virginmedia you really don't understand the concept of customer service
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Allison (@afturain) reported from West Molesey, England@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Windmill Flowers (@MaryWindmill) reported from Lambeth, England@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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Allison (@afturain) reported from West Molesey, England@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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jack (@charliehart1985) reported from West Molesey, England@virginmedia still having issues with Netflix still not working on my tv
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matt coyde (@CoydeMatt) reported from Kingston upon Thames, England@virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!
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matt coyde (@CoydeMatt) reported from Kingston upon Thames, England@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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DJ (@davidjoneshome) reported from Kingston upon Thames, England@virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.
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Phil Swallow Photography (@philswallowpics) reported from Croydon, EnglandAnother day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency
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Allison (@afturain) reported from West Molesey, England@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Timothy Firmager (@timmy_uk) reported from Merton, England@virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.
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Jonny Pearson (@jonny_pearson) reported from Lambeth, EnglandWhy have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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Timothy Firmager (@timmy_uk) reported from Merton, England@virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.
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Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England@virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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Jonny Pearson (@jonny_pearson) reported from Lambeth, England@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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Indar Picton-Howell (@NadirIndar) reported from Lambeth, England@virginmedia spoke to your rep today by phone. Offered me a deal at £20pm, then tried to tell me that I'd agreed to £28 pm. I did have a contract with you. My phone line never worked. @Ofcom
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Windmill Flowers (@MaryWindmill) reported from Lambeth, EnglandVirgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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Chris Scoffield (@chrisscoff) reported from Merton, England@Caryl_G2 @virginmedia Status page has the fix eta now at Midnight tonight - it was 13:55 a short time ago. Very unhappy.
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Allison (@afturain) reported from West Molesey, England@virginmedia I'll just cancel my direct debit
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Michelle Sanders 🗺🌴 (@mxchelleex) reported from Kingston upon Thames, England@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mick🚮 (@mdbaggy) reported@virginmedia Any chance you can just add the ability to cancel services from your website. By the time someone actually answers and doesn’t hang up i’ll probably have died of old age 😐
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Emma Brown (@Missbrown2006) reported@virginmedia Even thought he’s not receiving the service he’s paying for? How do I make a formal complaint.
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Julia Bard #RefugeesWelcome #ReinstateJeremyCorbyn (@juliabard) reported@virginmedia Thanks for your polite reply but a day later, like every day for a week, the broadband stopped working again. It’s back again now. But same pattern: status page said no problems. Tested the system: “Something went wrong with the test”. No idea what I’m paying such vast sums for.
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Stanton Wright (@Dstantonwright) reported@virginmedia, your internet is ****. Fix it.
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Jason Walker (darthvalkyr) (@jasonw83) reported@virginmedia Still varying between poor and non existent. Always used to be good signal up until maybe a month ago.
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Ange (@t77nge) reported@virginmedia please can the Garforth are of LS25 be looked into for internet problems, currently trying to work from home and son home schooling, internet has just stopped working, known issue or just my issue?
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Keelan Rushby (@KeelRush) reported@virginmedia Hi, I’m getting no signal from my Virgin TV box, I’ve rung up and followed the steps given to me and it’s still not working. Broadband is fine and the box is connected to the TV because it has the welcome screen and the Starting up screen, then says no signal.
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Cathal O'Rourke (@CathalOR1987) reported@KCsixtyseven Maybe virgin media should show loi games. Keep it local. Support our own. #GreatestLeagueInTheWorld @SSEAirtricityLg
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Ian Ibbotson (@ianibbo) reported@virginmedia Servixe status says No known issues. The whole street knows its down tho. Pity you changed the design of the service status page to stop it accepting arbitrary postcodes or you could check it yourself. Guess you aren't keen on people the transparency that would create.