Virgin Media Outage Report in Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ashtead, Croydon, Kingston upon Thames, Walton-on-Thames, Guildford, Chertsey, Crawley, Thornton Heath, Mitcham, Leatherhead, Epsom, Morden, Reigate and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Paul Falkner
(@PaulLaFiaba) reported
from
Croydon, England
@virginmedia Clearly your kids in the advertising report were all out with hangovers when their Unis were teaching about the backfire effect of “knocking copy”. It kind of makes you sound like your own product is so bad you need to bring others down to your level
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@richardbranson @virginmedia can you get an engineer to visit the exchange box at RH68GD as myself and neighbours all gone down again. Your customer services don’t seem to understand and think it’s a router issue. Thanks.
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia
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Claire
(@wotawomandiary) reported
from
Crawley, England
No internet in my area for 5 days now @virginmedia this really sucks!!!! #RH10 #NoInternet #VirginMedia
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jake lucas
(@barriescott) reported
from
Crawley, England
@virginmedia so I have a problem with my internet so I go to use my personal hotspot only to discover you have removed it not happy
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia it’s happened again our internet is down and it’s not your router. You are working in the area of RH68GD please send engineer as before to sort out exchange box. Yes I have rang customer services and they are still useless.
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Andrew Rhomberg
(@arhomberg) reported
from
Lambeth, England
Well @virginmedia is a real pain in the arse, third time I’ve cought them trespassing and doing damage; they claim to have a statutory right over any private land of a non-customer when they clearly don’t #Cowboys
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Be good to know why we are getting so many issues over past few weeks it’s very frustrating 🤓
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Claire
(@wotawomandiary) reported
from
Crawley, England
@virginmedia Not sure what that means, but I’ve called three times and I have the same message saying you are aware of the problem
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Great well this happened a few weeks ago too so be good to not lose my service again.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Baroque Bird
(@baroquebird) reported
@virginmedia My account details got corrected; internet still not working. A neighbour has raised a case so will register mine once the account changes flow through. Not much to be done in the meantime I think. Thanks for checking in though!
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Ant
(@AnthonyBunnage) reported
@virginmedia Stop wasting my time. I have emailed your ceo, you're a pathetic team within an awful company.
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JCM
(@JCM98076712) reported
@virginmedia @Rob_b_Wilson Haha good luck with that Rob! They are here to help??? What a joke! Wasted over 2 hours this afternoon!! Issue still not resolved they just want to destroy people financially!
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Angela Rawkins
(@rawkins76) reported
@virginmedia However, tried and because my account is currently inactive due to moving it does not work. I'm now back on the phone - so far 35 minutes and no resolution having spoken to 2 people and currently being transferred to a 3rd.
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Lolo
(@LoloLolotruong) reported
@virginmedia Hi there - I have the internet back now but it's been very unstable, can't make any zoom call for work. This has happened for the last few days, please can you look into this for me?
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Alistair Sterling
(@AlistairSterlin) reported
@virginmedia @alistairster1 Why? Can they fix it? Can they stop it happening again? Can they explain why service has been so unstable for months? Can they explain why we have not got any compensation? No - so please explain what I would gain from waiting to get through?????
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Andy Saw
(@andysaw) reported
@virginmedia Ok nobody told me I had to apply, I had called and expected to hear about the compensation rather than have to instigate it myself, Thank you. But still no idea how long the issues will carry on and the biggest outage was in June and the service still keeps going up and down
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Maria
(@planet_maria) reported
@virginmedia Yes I’ve checked. It tells me nothing. According to my laptop there’s no problem either, I’m connected. Only I’m not because nothing is working online. This happens most afternoons.
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Nick Fisher
(@Nickfisher89) reported
@virginmedia so when we went to renew a contract which cost £45 a month your customer service would only offer anything between £63-£79 a month with stuff we didn’t even want. Then were quick enough to let us go and cancel.Appalling customer service @skytv see you soon
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bad girl summer 🤠💩💜🖤✋🌈🏳️🌈🏴
(@Melissnahhhhh) reported
@virginmedia Well that doesn't surprise me Sh*t all online help Sh*t all help over the phone And you wonder why people are switching when they pay for half a service