Virgin Media outages and service status in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Surrey, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Woking, Crawley, Walton-on-Thames, Redhill, Mitcham, Ashtead, Guildford, Epsom, Addlestone, Kingston upon Thames, Chertsey, Leatherhead, Headley, and Laleham.

City	Problem Type	Report Time
Croydon	Internet	24 minutes ago
Croydon	TV	20 hours ago
Croydon	Internet	1 day ago
Croydon	Internet	2 days ago
Croydon	Total Blackout	2 days ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 4 minutes ago from Merton, England

  @Papi85799379 @virginmedia Not sure why they can’t just identify the issue and fix it. If this issue was impacting them at their offices you just know it’d be sorted in no time flat

• 
  Phil ******* (@SustyPhilC) reported 5 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 5 minutes ago from West Molesey, England

  @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 5 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Valerie 🇮🇪 (@ValerieLondon18) reported 7 minutes ago from Epsom and Ewell District, England

  @virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 10 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  JamesLee85 (@jameslee_1985) reported 13 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  traymca 💙 (@traymca) reported 13 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Trevor (@TRSafcw) reported 16 minutes ago from Headley, England

  @Leemhammond @virginmedia Same on Now TV, must be a Sky issue.

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 28 minutes ago from Merton, England

  @virginmedia At this point i might as well get dial up. Virgin Media completely down in the Merton, London area. Been faulty since Mid June and still not fixed. Why?

• 
  DJ MRT (@DJMRT) reported 33 minutes ago from Sutton, England

  It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.

• 
  Chris Shepherd (@shepherd_1972) reported 34 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  traymca 💙 (@traymca) reported 37 minutes ago from Worcester Park, England

  @virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 43 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 43 minutes ago from Merton, England

  @virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 51 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Tinders (@safctinders) reported 51 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  sophie (@sophieholmes_) reported 55 minutes ago from Horley, England

  @virginmedia can you confirm what the issue is with wifi in the RH6 area please?

• 
  Miss Toppin (@Miss_Toppin) reported 55 minutes ago from Croydon, England

  Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.

• 
  🔰 Brooks 🔰 (@AntonBrooksAMB) reported 58 minutes ago from Merton, England

  @virginmedia It’s been terrible since early June. Yes I have tried wired and wireless. There was an issue in the area that was ‘fixed’ a few days ago but nothing has changed. 4 people have come to the house and ‘fixed’ the issue. No change. I have work to do.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shady Shaw (@shadeyshaw) reported 12 minutes ago

  @Benleo I think these big comp that operate in the uk should be banned from using overseas call centres,I left virgin because their customer service was atrocious joined youfibre only to find out they have been bought out by virgin media and now I’m sure they use the same call centres.

• 
  VoW Silla (@VoWSilla) reported 12 minutes ago

  @Benleo @virginmedia I phoned virgin due to having extremely slow Internet. They tried to sell me several other packages that would make me "wifi" faster as extra costs but insist I got the best speeds. And before I ended the call we were discussing mobile phone contracts that has nothing to do with my speed and I was honest to say, I can tell you are trying to sell me products that will not improve your service.

• 
  Ben Leo (@Benleo) reported 12 minutes ago

  I have released all audio tapes of my many calls since April 30 and will be collating them for the nation to see how @virginmedia treat their customers and breach consumer law.

• 
  BerkshireFHS (@BerkshireFHS) reported 15 minutes ago

  @virginmedia @vmbusinesshelp It's residential customers whose service is blocked. Virgin Business do provide provide broadband to our premises. This is causing major issues for us. Help!

• 
  Cakes6G | Art on Objkt (@Cakes6G) reported 16 minutes ago

  @Benleo @virginmedia Saw this coming a long while ago which is why I bailed when my contract finished, awful customer service and awful products, let this be a lesson to all of you on X!

• 
  Carrie (@IamCarrieagain) reported 16 minutes ago

  @virginmedia No, you absolutely don't understand. Leave me alone. Maybe I will be well enough at some point in the future to sort this. Maybe not. Your treatment of disabled people and your withholding of key information to a customer is disgusting. I'm cut off now, thanks.

• 
  Ben Leo (@Benleo) reported 21 minutes ago

  I have released all audio tapes of my many calls since April 30 and will be collating them for the nation to see how @virginmedia treat their customers and breach consumer law.

• 
  Pete Carroll (@pcarrollmusic1) reported 25 minutes ago

  @virginmedia Absolutely despicable. My elderly parents had problems too when they first signed up to them, then they had to navigate their call centre speak from India to resolve it. They're not that good and don't care

• 
  Carrie (@IamCarrieagain) reported 27 minutes ago

  @virginmedia You turned off my router remotely and you can turn it back on until I am well enough to deal with trying to set up the new one. Thought of indirect discrimination under EA 2010? How about the fact your were not up front about your service changes/consequences too?

• 
  Helkhiana (@helkhiana) reported 28 minutes ago

  @saltyy_savage I had Virgin media for years and only issues and expensive contracts. I am on Plusnet right now £43/46 for 900mb with 0 problems and uk customer services. They do £3 increase yearly and I am curious to see my first contract end what I'll get. Bet still better than virgin