Virgin Media Outage Report in Snaresbrook, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Snaresbrook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Snaresbrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Snaresbrook, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Poplar, London, Tower Hamlets, Leyton, Finchley, Enfield Town, Ilford, Woolwich, Dagenham, Bermondsey, Camden Town, Holborn, Lewisham and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Poplar |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Tower Hamlets |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Snaresbrook, England
Latest outage, problems and issue reports in Snaresbrook and nearby locations:
-
William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia broadband is down yet again in NW5 (area 15) and service status says no issues. No way to escalate this and no idea of what the problem is. Help, my service keeps disappearing.
-
karen
(@karlea45) reported
from
Camberwell, England
@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service
-
Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
-
Keiran Pedley
(@keiranpedley) reported
from
Enfield Lock, England
@virginmedia Thanks. Says no known issues but WiFi consistently drops & our TV cut out last night (only for 10 mins mind) so not sure what to tell you.
-
Rachel
(@OpenMindMH) reported
from
Wandsworth, England
@DrEMcNaught @virginmedia They have the worst customer service I have ever known
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
-
Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
-
Lee
(@Leeirons) reported
from
Walthamstow, England
Absolute woeful service from @virginmedia 😡 Pay out nearly £40 a month & the last 5 days has been nothing but problems! No service AGAIN today! Working from home & no internet is costing me money for not being able to work! Not happy!!!
-
Miguel
(@agathodaimonix) reported
from
Hackney, England
got a phone call from a representative of @vmbusiness told them that I won’t talk to them unless they provide an email so I can track who I am talking with. the response: goodbye and hang down. Virgin Media Business customer care is the worst I ever experienced.
-
ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia thanks for ******* the phone line the other week. However, it has stopped working again. Grateful for a speedy fix please!!!
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
-
Modern Eccentrics
(@ModernEccentric) reported
from
Hackney, England
@virginmedia every afternoon this week we’ve lost our internet connection... no excuses, no response, your service is not adequate or acceptable!
-
Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
-
Basel Mahmood
(@basel_mahmood) reported
from
Merton, England
Let me guess. @virginmedia is down again.
-
Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
-
Three Peace
(@ThreePeaceSweet) reported
from
Tottenham, England
@milesSI @virginmedia Yeah sorry I know. It was just relating to their general approach to customer service
-
Richard Wynne
(@RichWynne1979) reported
from
Hackney, England
@virginmedia Still terrible . Currently using 4G in my living room
-
Nuno Lopes 🦦🏳️🌈
(@NunoEd) reported
from
Lambeth, England
@virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business
-
sam shea
(@thecatsrgrowlin) reported
from
Tottenham, England
@DJStuartJ @AbleMichel @virginmedia @grimegran Me too -you need to have more speed -wired broadband in sons bedroom is fine, every place else is ****, emailed asking for hub3 so can get boosters, just get sent round in circles #pissedoff and fed up
-
ice
(@__dimeji) reported
from
Enfield Lock, England
@virginmedia fix your **** connection **** sake
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Patrick Philpott
(@patrickphilpott) reported
@virginmedia To update you. I’ve now been on phone for 2 hours this morning. First to technical team who couldn’t help. Then to activation team who couldn’t help. Then to pre-install team who couldn’t help. I’m now being transferred again to technical team. WTF is going on?
-
Alex Thorne
(@AlexThorne1) reported
Argh, Cyberpunk 2077 has jist arrived and @virginmedia dies locally. Expected fix is 3pm. I pray this isn't going to be a thing going forward having recently switched.
-
TJ
(@tony40jenn) reported
@virginmedia can i have some help please
-
Bald headed Saitama
(@Kaduizm) reported
@VeepaLeStat Best I had has been Virgin media and been with them longest (questionable customer service though plus they try double my price after a year). Worst was TalkTalk and EE. But they are all ***!!!
-
Vanilla Phoe
(@PhoebeeEliza) reported
So badly need to change Internet provider and TV. @virginmedia are so ****
-
| Steven | | ®♿
(@really_grumpy) reported
@virginmedia It's not your fault so no need to be sorry. But whether I get 100Mb, 200Mb or 350Mb it makes no difference to you in cost as it comes from the same equipment so why the tariffs, you are forcing out the poor, the old and the disabled from the ability to have fast broadband @Ofcom
-
Kirsty Joseph
(@KirstyJoseph1) reported
@virginmedia I want a call back. You can use my data from my twitter page. I am not explaining and then getting redirected to your customer service team. I'll take this as far as I need to go. I would appreciate your help.
-
vincent joe
(@v1nn13jo) reported
@virginmedia Its been 21 days since I raised my complaint.....you say it can take upto 28 days....im not holding up much hope with 7 days to go
-
noodle strand
(@lewigg) reported
Hardest customer service in the world to get in touch with? @virginmedia “Don’t call us, we’re super busy” “Use our text service” (text service doesn’t work) There is no contact form and no email address and no live chat what the actual ****
-
Kiwo
(@Kiwion) reported
@virginmedia no patterns to the recent drops - could be 5 minutes or 2 hours i don't disconnect but speeds slow enough to disrupt EVERYTHING but every night for the last 9 months 12:00am -01:00am complete disconnect. takes a while to get back online