Virgin Media Outage Report in Shepherds Bush, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Leyton, London, Croydon, Harrow, Streatham, Ealing, Balham, Deptford, Bermondsey, Lewisham, Mitcham, Southwark, Tower Hamlets, Carshalton and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| Leyton |
Internet | |
| London |
Internet | |
| Croydon |
Wi-fi | |
| Harrow |
Internet | |
| Streatham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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corblimeyyoubeauty
(@corblimey22) reported
from
Tottenham, England
@virginmedia @vmbusiness @TomMockridgeVM Customer service has absolute disgrace, 10 wks ago u came, drilled & left me with just a wire through the wall no phone line or internet. We have no shop front sign as we are waiting for a phone no# to put on it, can’t book clients
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Kung Fu Khinny
(@sunflowersoul_) reported
from
Camden Town, England
Two virgin media dudes came to fix my WiFi last year and I basically had to argue with them to remove their shoes before coming in. I even said u can keep socks on. One straight up just refused. I told him he could stay outside then and he did lmao 😂 so whack
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Stephen Lloyd
(@SteveLloydie) reported
from
Bromley, England
@virginmedia Thank you for reaching out and the outage checker showed no signs of any issues, but clearly there was an issue with your router connectivity - I’m now running a self test to see if anything changes.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Susan Barton
(@13todinner) reported
from
Watford, England
@virginmedia Spent an hour on the phone to say that we cancelled the engineer! This is not true at all. Very disappointed being a customer from day 1! Paying a line rental for over a year when it's not working can someone please look into this
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Francisco González
(@frangz) reported
from
Paddington, England
@virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I reported a fault on my Home Telephone with Virgin Media on 6th March I am still waiting for this to be repaired. Virgin Media are absolutely disgusting for customer service. Don't ever join them!
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia No, there is an IT fault on my account which is stopping a call being raised for an engineer to call out. Your IT people were notified 12 days ago and have still not rectified the problem.That is what is causing the whole problem.
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I messaged your Text Message service this morning and was told 'we are sorry but our IT dept are still looking into fixing this'. When I said they have been looking into this now for 13 days I received NO REPLY! Back that was at 13.17
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia There is an IT fault on my account that is stopping you issuing an engineer visit to my property. This is what's causing the main problem your IT dept have not fixed the problem they have known about this since 7th March.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Insanity
(@dr_insanity) reported
@virginmedia Have spoken to tech support (took a while to find their phone number) and they insist that because the internet is working it's not their fault, so I should pay for "gadget rescue". The setting existed before the auto-update so I fail to see why I should be culpable for the costs
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Arlowsky
(@Arlowsky1) reported
@virginmedia Still not working, strangest thing my neighbor has virgin media and it's working fine for him
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Colin Morgan
(@ColinJMorgan) reported
@U2justmeKT @JonAshman2 @virginmedia You just need to login to your router and change the WiFi channel to another one. Probably all are on the default setting. Think of it like analogue TV or Radio channels. The range of WiFi is up to 100m in the open.
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Gee Man 💙
(@fonte1969) reported
@virginmedia are a class act. They call to sell me a product but as soon as I go off script and mention a problem with one of their other media services the person cut me off and didn’t attempt to call me back. I’ve been waiting for over a week. @VirginMediaCC, I was sold a pup😡
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Adam Jimenez
(@AdamJimenezUK) reported
.@virginmedia my internet is down, I called up and received an automated message saying that services are being upgraded in my area and that it will be back at 4pm. No prior warning whatsoever, how am I supposed to work with this?
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Andy Tijou
(@AndyTijou) reported
2. How @virginmedia see's spending caps: This mug, I mean customer is running out of data, he's set a spending cap thinking that that's going to stop him running up a massive bill, but, Giles in legal wrote a brilliant bit in the small print meaning that the spending cap is...
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S
(@RochieS7) reported
@virginmedia Yes as usual known issue, won’t be fixed till 5.35pm? Hope people get a reduced bill.
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Nicole Fleming
(@NicoleFleming24) reported
@virginmedia I hope you’re able to do something about mine and my fiancé’s loss of earnings today due to your services being down, AGAIN, preventing us from doing our jobs? @JamesDarlo
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Stephen Curtis
(@Stephen37663218) reported
@virginmedia Convenient that as soon as the chat works you disappear and it’s another 24 hours before I’m contacted. I’m afraid my horrible experience with you leaves me not believing a word you say. All you’ve done is wind me up and exasperate the situation. I’d be ashamed
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Andy Tijou
(@AndyTijou) reported
3. Actually effective when his allowances are refreshed, this means that we can continue to charge him £3 a day for ten days without him realising, and make lots of money out of him! You may have covered your backsides @virginmedia but this is poor customer service!