Virgin Media Outage Report in Shepherds Bush, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepherds Bush, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepherds Bush and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 02: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Shepherds Bush, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Enfield Town, London, Watford, Lewisham, Harringay, Bushey, Acton, Tower Hamlets, Leyton, Paddington, Finchley, Croydon, City of Westminster, Ealing and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Enfield Town |
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| London |
Internet | |
| London |
Internet | |
| Watford |
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| Lewisham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepherds Bush, England
Latest outage, problems and issue reports in Shepherds Bush and nearby locations:
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Medan
(@sumnjam) reported
from
Hackney, England
@RosellaDegori @virginmedia Is still out in N16 from 4pm yesterday. When you check status it says OK but I think they are lying. Help is possible to contact in Tuesday 08am, i am getting fed up.
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Kevin Killoran
(@1FatKev) reported
from
Hackney, England
@virginmedia customer service is shocking, no Broadband or TV and when you call to find out an update you get a recorded messsge “Sorry lines are busy please try later” or try another service provider.
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Rob Davis
(@rbdavis) reported
from
Islington, England
@virginmedia Complete system failure: no internet, no tv, no phone support, no web support, no web status page...
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Mischa Watson
(@mischawatson) reported
from
Hackney, England
Virgin Media appears to gone down across a lot of London and of course their service status page is broken 👏👏👏
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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TopWhiskies
(@TopWhiskies) reported
from
Hackney, England
@virginmedia systems outage, again; I feel these are become more frequent. I’d call to talk with someone, but the wait times are quoted as 30 minutes...
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ANT
(@pantsant) reported
from
Camden Town, England
COMPLETE BLACKOUT OF LANDLINE, TV AND INTERNET CHEERS @virginmedia FOR YOUR SUPERFAST SERVICE, MAYBE TRY SPENDING LESS ON SHITTY ADVERTS THAN CUSTOMER SERVICE
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Jelena Culum
(@jelenaculum) reported
from
Camden Town, England
@withnail69 @virginmedia Probably not and will fix it at some point next week
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Sujal Shah
(@sujii_shah) reported
from
Kensington, England
First time I’ve ever finished my data on my phone because I had to keep tethering internet at home because @virginmedia can’t be bothered to fix the internet at my house. Mum, dad if I die this weekend and can’t contact you, you can blame @virginmedia 😡
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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ANT
(@pantsant) reported
from
Camden Town, England
Hopefully my sarcasms and outrage will be enough to repower @virginmedia, well at the very least it will do a damn site better than them, welcome to Intelligent Wi-fi #virginmedia
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Depraved Acid
(@DepravedAcid) reported
from
Hounslow, England
@vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.
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Kevin Killoran
(@1FatKev) reported
from
Hackney, England
@virginmedia really poor show all TV channels drop out just as the snooker semifinal is about to finish #freeview why not.
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Peter Kirby
(@PeterCSK) reported
from
Islington, England
@virginmedia why no statements or comment about you service outage. Unacceptable.
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LifeOfTy__
(@LifeOfTy__) reported
from
Enfield Lock, England
@virginmedia No broadband or tv service on the TIVO. Absolutely ridiculous for the money we pay. Sort it out you *****
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
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Ari Gork
(@arigork) reported
from
Camden Town, England
Shame poor @virginmedia call centre agents- must be bombarded now with callers about their service not working. Seems like most of northern London has been disconnected. Good luck engineers. #VirginMedia #Down #NW3 #DialupIsTheNewBlack #TwiddlingThumbs
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Reggie The Dachshund
(@K9Reggie) reported
from
Walthamstow, England
Sorry to hear that you’re having issues with @virginmedia , I’ve been waiting since February for my installation, is it worth the wait 🤔
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POUTMEDIA.Lesauvage
(@lesauvage) reported
from
Islington, England
@virginmedia London EC1 is out. Seems a mast has been damaged in the brief heavy storm that hit London moments before. An act of god however don’t believe in him! At least I get usually get 99% great service from virgin :)
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H-Town
(@letsbhavinu) reported
from
Hackney, England
Since I've signed up with @virginmedia I've add nothing but issues. Starting to regret my decision to go back with them 😡😡😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michele
(@mich121011) reported
@virginmedia I’m ringing them this morning, just needed to get prices from SKY, Freesat etc... to find out my options. I’ve been a customer for 15 years but the prices now are too much :(
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Jay Émme, BA (Hons), MA (Dist)
(@cosmicgirlie) reported
So. @virginmedia Couldn't guarantee any service. Switched to @bt_uk, their engineer screwed us over with false info about line-faults. The Smalls are now using my phone as a HotSpot to get their school work done, whilst BT left us with a WiFi dongle for a week. W. T. A. F.
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sian 🦋
(@sianbasically) reported
@virginmedia But the issue is that we can’t get through at all. We’ve been trying to contact you for 2 months regarding our issues. Our entire broadband is down in our area again. Really cannot wait to move to @sky
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neck or nothing
(@tomwtn) reported
@virginmedia internet issues in south london? i can’t run diagnostics on your new hub apparently (why?!), and the last speed test i did was running at a download speed of 0.01MB per second. have restarted. there doesn’t seem to be any other easy way to get in touch with you.
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Shawna Hill
(@shawnahill93) reported
@virginmedia 17 hours later, the “quick” installation kit still not working. 3 hours on the phone to 9 different virgin workers in total since 6pm last night. For such a large “reputable” company it really has been quite painful.
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Don Langan
(@DonalLangan) reported
@StuartHoward1 @virginmedia In same area N10, looks virgin specific I can't get on Virgin media website but can get onto other websites? But very slow...
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Gordon Springate
(@GordonSpringate) reported
@virginmedia Thank you for replying. Unfortunately the advice you provide I have now received on five separate occasions. I just get referred to prescriptive messages. Please can I be contacted. Also, my two complaints still need a response and resolution. Have a nice day
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lil
(@lilypearsonxx) reported
@virginmedia why does your internet never work?? 'fastest and most reliable wifi ever' my arse
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kev
(@efcautographs) reported
@virginmedia Due to the technical nature of the problem maybe a member of your team could call and arrange a engineer to come and fix the fault like a reputable company would
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Philippa Knipe
(@PhilippaKnipe) reported
@virginmedia you let me purchase a broadband contract and AFTER confirmation tell me that external works including drilling walls and digging up ground will need to happen? Extremely poor service. I can’t go ahead.