Virgin Media Outage Report in Send, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Send, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Send and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Send, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ashford, West Byfleet, Bracknell, Camberley, Feltham, Guildford, Ashtead, Staines, Kingston upon Thames, Farnborough, Richmond, Woking, Egham and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
||
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Send, England
Latest outage, problems and issue reports in Send and nearby locations:
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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Chris Evans
(@CorneliusEvans) reported
from
Bracknell, England
@virginmedia Netflix is not working with our broadband service you might want to looking in to this as all other streaming service work fine. P.s I’m VM service tech 😉
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I have resolved it now but I’m tired of having to fight to get a good service. I had to threaten to report it to Watchdog before getting through to someone who could help.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@laaqpr @virginmedia The new one is. “It’s all gone through” Then never receive an email and still paid what you are paying with the “system” saying I never called
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Allison
(@afturain) reported
from
Spelthorne District, England
@virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I didn’t receive my new contract on April, was not told of 6 month discount price shot up and I had to fight to get my billing date changed. Overall not a good service 😡. Took me over 30 mins on telephone to try and resolve
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia I suggest you improve your so called customer service by getting shut of it and starting again
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@virginmedia I ring and get hung up on after being on hold for 6 minutes. I just want what I was offered on Friday. I am not very happy with the customer service I am receiving at the moment and will just walk away. I have been a customer for 10 years and get no perks just bigger bills
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@jonslinn @virginmedia TW11. Nothing . All down
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Woolley
(@P_Woolley) reported
@virginmedia Internet is ******* ****, not fit for purpose. Absolute jokers
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Josh Lewis
(@JosshhLewis) reported
@virginmedia It showed as an issue yesterday but has not been showing as an issue today. It fixed around 6pm yesterday but has been gone again all day today.
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Hannah Ferris
(@10Ferris) reported
@MartinSLewis can you help with my virgin media. They have contacted me to say my £36 package is going up £9pm. In line with the 3.9% RPI inflation? My current deal is not up until Dec 2023
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Ben
(@BenBelches) reported
@virginmedia Hi. I'll submit a complaint tomorrow. I can understand having a shortage but that's a you problem, it shouldn't be a me problem. As a customer I think I'm being reasonable by expecting what was advertised when I entered into the contract. Cheers.
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Penrose D Humbolt
(@PenroseDHumbolt) reported
@virginmedia Your gadget rescue team who identify the problem (a setting wrong with my router) then force me to enter a subscription to solve a problem that’s preventing me from doing my job, therefor preventing my ability to work. A problem coming from your equipment? Is that ethical?
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clementp
(@clement_palle) reported
@virginmedia Well either you are being honest by saying engineers are "working to locate the fault" or lying by saying " We have identified the problem and an engineer is on their way"..sometime you sayd "Eng. onsite"..so you guys are not consistent .Whats truth ?. @LutzSchueler @bijal2077
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Brooke
(@Brooke32220066) reported
@virginmedia To say I’m disappointed that an employee never logged the call after promising me a credit and wasting 40 minutes of my time to again not log the call. I’m wondering if your back office team has received my email because I am so devastated with your service
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Josh Lewis
(@JosshhLewis) reported
@virginmedia Hi - our internet in Islington was down all day yesterday and today is not working again. Is this being investigated as seems to be in the whole area? Thank you
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AP
(@the_kenindian) reported
@virginmedia Hi NB this has been over the phone..both using 150 on my virgin managed landline or the customer relations number that comes up via the upgrade function on my account. Please can you advise on the best approach to get this sorted. Thanks
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clementp
(@clement_palle) reported
@virginmedia Afternoon KF..i did we are unable to do anything without internet...its full outage since 4th Feb