Virgin Media Outage Report in Send, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Send, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Send and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Send, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Feltham, Bracknell, Woking, Chertsey, Epsom, Walton-on-Thames, Farnborough, Camberley, Twickenham, Cobham, Weybridge, Aldershot, Leatherhead and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Send, England
Latest outage, problems and issue reports in Send and nearby locations:
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T
(@Miaopow) reported
from
Richmond, England
@virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!
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sarah smith
(@sehsmiffy) reported
from
Richmond, England
Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scott
(@scottm1989) reported
@virginmedia Hi MH, I have spoken to someone over the phone twice now and both times have left me feeling like I’m knocking my head against a brick wall. A 3 week wait to get an engineer out for a simple fix doesn’t bode well. Could this be brought forward? I read you have 24/7 engineers……
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Raggycat Rattyman - 🐭🐱
(@Ragdollcatman) reported
@virginmedia I didn't say marketing emails. I said spam. Getting fed up with it. Getting crap pretending to be from all sorts of businesses trying to get me to log in to their fake websites to phish my details. You people need to do some filtering at YOUR end!
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John
(@johnnyhammer5) reported
@virginmedia I’ve just emailed back your useless complaint team, 3rd formal reply and they are still referring to me with by mothers name. My email services 2 different Virgin accounts, I can’t log on to see recent stuff - crap. I am STILL missing a mimi-box from you. It’s been shockingly bad
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Stewart Daniels
(@Editmonster) reported
@virginmedia No one from the Network has contacted me , they were last here two weeks ago and got no idea what is happening, no one has contacted me with any updates
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Abigail
(@abz_mercy98) reported
@virginmedia 2 months is a bit ridiculous if you ask me and the fact that no one has really been helpful on the phone doesn’t help either. Why would someone want to take out a plan with virgin if they can’t even get 1mbps of upload speed when they need it!
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Hilda
(@Hillygoat1) reported
@virginmedia I have no issue with 30 days notice period even though I’ve been out of contract for over a year. It’s why the system doesn’t issue a bill as per the dates as opposed to leaving the onus on the ex customer to be out of pocket especially during a time of financial crisis
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Dan
(@DanielKennett77) reported
@virginmedia So basically pay more to you per month to solve a problem that I should have? Will this stop me having to reset the box? I don’t see why I should have to pay more money to @virginmedia it’s been a disaster from day one when you never installed at the selected day. Not happy.
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Hilda
(@Hillygoat1) reported
@virginmedia why can I not just pay the 11 days that are outside of the termination date? Told had to pay the full month and would take up to 45 days to have difference refunded. This is poor customer service
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Abigail
(@abz_mercy98) reported
@virginmedia He’s called many times and just gets pushed about to different people or they just tell him it’s an issue in the area and it will be fixed soon. First it was the 23rd December now the beginning of January. The customer service hasn’t been good and he keeps getting disregarded.
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Dennis the Menace
(@Denn1sMenac3) reported
@virginmedia Start by not providing an utterly horrendous service