Virgin Media Outage Report in Send, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Send, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Send and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Send, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Feltham, Godalming, Camberley, Epsom, Bagshot, Guildford, Kingston upon Thames, Ashtead, Leatherhead, Weybridge, Chertsey, Aldershot, Walton-on-Thames and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Send, England
Latest outage, problems and issue reports in Send and nearby locations:
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
@avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia Better but seems to a be a daily issue over the last week or so
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Chivers67
(@Chivers67) reported
from
Addlestone, England
@virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No compassion or help for customers that are struggling! Disgusting attitude!
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Colin
(@burgcolin) reported
from
Richmond, England
@virginmedia can you please sort out your internet problems in tw11
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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emma may
(@BallardEmmamay) reported
from
Spelthorne District, England
Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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JC
(@Jamesccampbell_) reported
from
Farnham, England
got my first zoom callback coming up and I BEG my Wi-fi don’t cut out @virginmedia 😣
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
And the checking service on Virgin Media page gets you nowhere.
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia any idea how long broadband outage in TW11 will last. Thanks
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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louise ash
(@louiseash3) reported
from
Spelthorne District, England
Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️
(@westy_1966) reported
from
Camberley, England
@virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nie mój cyrk, nie moje małpy
(@fxx63) reported
@virginmedia - that’s a wired connection, before you ask. And your service status checker isn’t working
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Nie mój cyrk, nie moje małpy
(@fxx63) reported
@virginmedia Is there some widespread problem with fibre broadband? I’m supposed to have 350mb service - it’s testing at 1.9 Mbps download! What is going on? Luton LU2
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Nigel Lindsay
(@TheGreatNugget) reported
@virginmedia Sorry, no, I wouldn't. I have already spent more than 5 hours on this today. I think the best idea is for me to make a complaint to trading standards. Also, how do I claim for my time wasted today? It is already up to 5 hours 20 minutes (at £37.50 an hour, or part thereof).
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Rach_Brown
(@Beingabrown_) reported
@virginmedia do you buy a customer out of their old contract?
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Diane Shanley
(@Rockeythecat1) reported
I was advised by phone to contact #virginmedia in a few days to enquire about the rollout of #virgin Hub5. So, I am enquiring again as advised. Is the new upgraded Hub5 available yet. Here’s hoping as my #virginmedia wi if is still unstable.
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Amir
(@amirkeal123) reported
We pay good money for your service, why are you down again @virginmedia??? You’ve been down since 11PM last night and you’re still not up, fix this immediately
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Linda Pryor ⫩
(@LPry48) reported
@virginmedia I was also without my landline for a few days and have not been compensated for loss of service
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Lisa Fletcher
(@Lizzydripping74) reported
@virginmedia It won’t let me sign in. Can someone just call me?
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SnottyBob
(@BobSnotty) reported
@virginmedia hi. Trying to raise a complaint about broadband speed. Can't raise a complaint until the service has been checked. Service check doesn't work. 15 mins of hold music. How do I proceed?
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Catherine
(@Prattypus_) reported
@virginmedia Hello. It happens over a variety of different channels. Never channel 4 or anything related to that, but every other channel. Today it's the movie channels, last week it was majority of the channels. We only have one box in the flat