Virgin Media Outage Report in Send, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Send, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Send and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Send, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Farnborough, Richmond, Woking, Camberley, Egham, Leatherhead, Aldershot, Guildford, Bracknell, Kingston upon Thames, West Molesey, Twickenham, Addlestone and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Send, England
Latest outage, problems and issue reports in Send and nearby locations:
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Mr T
(@onemistert) reported
from
London, England
@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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Zain Khan
(@zainyboy89) reported
from
Kingston upon Thames, England
@virginmedia @virginhelp Not happy about the connectivity issues in my area.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?
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The Gaffa🔌
(@ako_essex) reported
from
London, England
Virgin media is absolutely awful in every aspect
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Roger Williams
(@rogerw117) reported
from
Richmond, England
@virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
@virginmedia Hi there. I am having trouble using phone service I can never get through. We are looking at ending our Virgin media broadband for now. Can I contact you via Whats app or another means to start this process many thanks. Barnaby
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia down in se6 london? Can't access to your site even from the mobile
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jill Carr
(@bramptonowl) reported
@virginmedia I have had an email to say booster pod dispatched. I DO NOT want it -I am not paying extra for a service I previously had that has stopped working. Still no reply to email.
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Joanna
(@joannawimbledon) reported
@virginmedia It’s not an issue your end, it’s a bit complicated but essentially she needs a new router as hers is so old. I think it’s a hub to and I try to go online to sort it out but like that won’t let me either, on the phone it just cuts me off and never sends the promised text
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katrina
(@katrinadonaldd) reported
@TicketWebUK please help, tickets for a concert in less than a week away have been deleted by virgin media after a virus in the email. no response by email or help chats!!!
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Debbie Reads. 💙💚Guardian-reading wokerati
(@higgins_dee) reported
@L1nda66 @MichaelRosenYes @virginmedia After my experiences, I've vowed never to use Virgin again, for anything.
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PA➡️CA➡️UK
(@scottloose) reported
@virginmedia You mean call the pre installation team AGAIN. For the 7th business day in a row. AGAIN. So I can explain my problem to the 12th person who either answers the call or transfers me. AGAIN. I’ve crossed the 3.5 hour mark on time spent in the phone with you in the past 8 days. Fun.
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timbevan-19DESIGN
(@timobevan) reported
@andyg81 @virginmedia Yep mine is down too
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Neil Williams
(@casper197635) reported
@virginmedia You don't offer excellent value for money at all. Broadband has been poor for months, and I always get told there's no issue. The grey box by my house always has the doors open because people break them. Maybe buy locks that aren't from Poundland
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Lendy
(@Lendy424) reported
@virginmedia Already did the checker and so there isn't, but doesn't explain why I'm running off 3G currently which doesn't work
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Paul Jenkins
(@cell_groupie) reported
@virginmedia The landline service is appalling with 3 outtages so far in January. Help desk blames the user; despite the whole street being "down"
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Ross
(@RossCam1999) reported
@virginmedia Yes, I even just tried to call because once again my internet dropped out & it said “we’re sorry you’re still having problems with your broadband our operators are trying to fix this” is there actually a problem in my area/city or is that just an automated message on there.