Virgin Media Outage Report in Send, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Send, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Send and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Send, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Walton-on-Thames, Feltham, Aldershot, Ascot, Woking, Leatherhead, Godalming, Guildford, Farnborough, Bagshot, Epsom, Richmond, Ashtead and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Send, England
Latest outage, problems and issue reports in Send and nearby locations:
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Robert Hallam
(@Robertfhallam) reported
from
Spelthorne District, England
@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Tom Vincent
(@TomboBrewster) reported
from
Egham, England
Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel J Gregory
(@RachelJGregory) reported
@virginmedia I’m saddened to say this hasn’t been my experience hence the need to make a complaint.I don’t do that lightly.Up to this time I’ve never been referred to as a ‘bulk’ customer that needed a specialist team to call me back as the team you’re referring me back to were unable to help
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Mark
(@phillyrovers) reported
@virginmedia @UKLightCreation Buy a ‘mesh’ WiFi system. Put the Hub into modem mode, you’ll rarely see any issues with that crappy router again. I went with Eero. Had no issues since. As a modem it’s great. Crap as a router.
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Talisha
(@Liisha11) reported
@virginmedia I have already previous done this and there has been no solution. How do I speak with a manager?
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Tricia Hill
(@TriciaindaHouse) reported
@virginmedia Yes, many times. I finally managed to speak to a human in customer service but all she did was say "There's an outage in your area that will be fixed by 25/2" but we have been having problems for MONTHS
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Moyra 💙💙💙
(@mgr2505) reported
@virginmedia Really need to speak to someone who understands what I'm talking about. Have tried to open an account. Have tried to cancel. Completely frustrated!
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talie
(@TalieDelemere) reported
@virginmedia hi there, I'm moving into a new property that already has virgin WiFi, but I'm a new customer and would be wanting my own service in addition to theirs, I just wanted to check by setting this up at the same address it wouldn't interfere with the current contract
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Ross middleton
(@Middyboy123) reported
@virginmedia Cuts out, not a strong signal at all & struggle steaming been like this for months but you tech help just say there's nothing wrong and fob u off
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Chris Deeley
(@christhenerd) reported
@virginmedia That gives me the same message as your online dashboard which claims no fault - but the last time I ran the troubleshooter it said there was. All I know is i have no internet and the problem doesn’t seem to be on my end !
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Chris Deeley
(@christhenerd) reported
@virginmedia Rebooted, factory reset and so on. Service was intermittent this morning and is now down completely. Did briefly once get a message that there was a network issue coming into the property, but your service status board shows no evidence of any local issue, so I’m baffled.
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James Turner
(@JamesTu33) reported
@virginmedia When you say they can look properly into it for me will they be able to see my actual complaint or will they only be able to see the status of which the complaint is in because mentally I don’t think I can take be told someone will contact you and no doing that ??