Virgin Media Outage Report in Send, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Send, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Send and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Send, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Epsom, Feltham, Twickenham, Teddington, Guildford, Surbiton, Camberley, Woking, Kingston upon Thames, Ashtead, Walton-on-Thames, Bracknell, West Molesey and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
TV | |
| London |
TV | |
| London |
||
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Send, England
Latest outage, problems and issue reports in Send and nearby locations:
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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GoldyMcGoldface
(@Goldy73) reported
from
Farnborough, England
@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Andrew Goulding
(@Andrew_Goulding) reported
from
Spelthorne District, England
@virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Norris
(@ruffcow) reported
@virginmedia 6 hours on hold today! Still unable to cancel my account due to the ridiculous amount you’re charging. Complaint made!
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SUNNY M
(@sunnym321) reported
@virginmedia It was reported to Action Fraud as instructed by the police. Yes I am free tomorrow at 10am. Not sure if you mean on Twitter as I've never done a live chat here, but I am available. Please let me know what I need to do. Thanks.
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Masters Snooker Wasp 💙
(@MastersWasp) reported
@virginmedia I am in need of support with my broadband (among other issues) but cannot find a way to chat to you via your website. I need to order a Booster but your app says my wifi is fine (it really isn’t). Please can somebody Dm me to help?
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Alice✨🌿 🌻Shop update 30th Jan🌻
(@XenoCrafts) reported
@virginmedia It has, but that's not the point. It is your customer service is terrible and they don't listen. They read off a script and refuse to acknowledge your issue and just transfer you between people because they don't want to deal with it. It turned a 30 min fix into months of calls
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Mr_solelix
(@MSolelix) reported
Ooo lord know @virginmedia are the worst customer service team you will every come across...
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S1n2uj4
(@Sinx_tweets) reported
The worst customer service ever @virginmedia
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Grant Mckellar
(@grantmckellar03) reported
@virginmedia And now the WiFi’s been down for 50 minutes am trying to play PlayStation and do online school cmon man
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Amy Smith
(@JuicyLemonz) reported
Absolutely shocking customer service from @virginmedia wasted 3 hrs today trying to get through and being cut off everytime! Does anyone know how we can cancel our subscription as we are moving - every time we mention leaving to the customer service they put the phone down!!!
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Liam Meads
(@MeadsLiam) reported
@virginmedia I am dealing with the construction team directly as virgin media are still lying and your call agent has called me a liar now ! 🤬 never have I experienced such foul behaviour!
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Kevin McGuinness
(@McGuinnessKevin) reported
@virginmedia Too late now my account has been shutdown and I have another supplier... providing 80 Mb fibre connection that’s more stable than 350 Mb from virgin! Was a customer since just before NTL became Virgin media and never missed a bill but loyalty means nothing.