Virgin Media Outage Report in Northwood, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Northwood come from postal codes HA6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 10: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Northwood, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Kensington, London, Cricklewood, Watford, Fulham, Feltham, Slough, Hampstead, Acton, Ealing, Paddington, Hemel Hempstead, Bushey, Colindale and Edgware.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington |
Internet | |
| London |
||
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Cricklewood |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northwood, England
Latest outage, problems and issue reports in Northwood and nearby locations:
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Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
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AnnRaj
(@anandhinagaraj) reported
from
St Albans, England
@virginmedia internet in our area is terrible. We pay 129 per month but get the worst service. Can you pl help
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia The website is not working, service has gone down again (4th time today)
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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Nirav Dalal
(@DalalNirav) reported
from
Harrow Weald, England
@virginmedia Why do I have to wait over 1 hour for customer service to answer my call about my internet connection to be told that their system is down & they can’t help me & told me to call back tmrw another 1 hour on hold waiting come on sort it out! 😤😡#AnswerTheCall
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Steve Tran
(@Chihao) reported
from
Hammersmith, England
Yet again @virginmedia broadband and router is down. So is the website to check it. #useless.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
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Russ
(@rusblake) reported
from
Hillingdon, England
With all the no’s I don’t think you need a website check to tell you there’s a problem. It’s the whole of the uk. Since lockdown started I new Virgin Media would let us down I’ve been grateful they lasted this long....
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Edwin
(@Edgarcia2Edwin) reported
from
Hemel Hempstead, England
@virginmedia Thank you for answering so promptly. I have had the same package for 4 years. 2 boxes with BT sport. Nothing fancy. £85.50 is extremely steep and I therefore need to cancel. No TV contract should cost this much. Please direct me to the cancellations team. Thank you.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
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Nicole 💛
(@nblackman91) reported
from
Slough, England
@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again
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Harry Gillmore
(@HarryGillmore) reported
from
London, England
Bastards 😡🤬😡🤬 nothing but problems the last few months @virginmedia sort it out!!
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
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Rish
(@TheRealRealRish) reported
from
Barnet, England
@virginmedia 12 hours I’ve waited for someone to respond on your text service, this after waiting an hour and speaking to someone last week who said I had to use the text service after your letter arrived.
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Damien Gorson
(@DamienGJPG) reported
from
Wandsworth, England
@IJohnson_TNF @virginmedia @virginmedia same here fibre Internet area 21 down since 5.15pm. Keyworker attempting to work from home but virgin making it awfully difficult in the last 3 weeks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stéphanie Bosset
(@39_stephs) reported
@virginmedia So the app redirects to the website anyway after you click on "Run a test on my kit". This time it says there is a postcode issue, like it's been saying for days (except those times it says it's an issue only with my connection). Confusing.
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Peter Thompson (Tommo)
(@peader1973) reported
@conor_pope Excels - Virgin Media they have been quality for me for the last 5 years and the terrible has to go to my most recent interaction with @AXA whilst you normally wouldn’t need Cus Serv there regularly, the way they treated me was shocking. #ripoff #fineprintmugging #notforthepeople
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Duncan Smith
(@edward036) reported
@Elizmccab @virginmedia Yup they are terrible, the digital switchover plugs your phone into the broadband router, if you haven’t got internet I don’t know what you do. Shocking.
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James McCavana
(@JamesMccavana) reported
@virginmedia I'm seriously angry at the service. Today the internet went down in the middle of a very important job, uploading media files etc, 2 important Zoom meetings. Absolutely ruined and severe damage done.
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ARJ 🏳️🌈
(@alan_rj) reported
Virgin media customers get priority O2. It would help if I could get a signal from O2.
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cath
(@xoCathryn_) reported
Virgin Media are the biggest crooks wtf £70/M for internet?!???! I will hotspot the whole house
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John Griffiths
(@johngriffiths1) reported
@virginmedia absolute joke of a phone network, switch from using ee to o2 half way thru my contract. I left o2 as I don't get a signal at home, what was the solution of your sales staff? Use WiFi calling, I can use that without a sim, whilst trying to get me to upgrade. Cowboys
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POpEyedWazza
(@POpEyedWazza) reported
@virginmedia Taki g the piss now im getting pissed off with this now. Simple compensation my mum is entitled to and you are not providing a service you accepted.
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Deana tanner
(@DeanaTanner0) reported
@ohasm1 @virginmedia I reached out to the SUPPORT several times yet nothing was done. johnmac_hackk on Instagram he works with META POLICY RECOVERY TEAM the FBI, and he helped me RETRIEVED MY ACCOUNT HE IS ALSO RESET PASSWORD I think you should message him now or text him on +1(781) 688-0083
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Matt
(@matt_lion) reported
By the way @virginmedia, I think I figured out a way you can reduce your customer service agent wait... Just do what the customer asks for, rather than spend an hour trying to upsell them.