Virgin Media

Virgin Media Outage Report in New Barnet, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in New Barnet, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Barnet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in New Barnet, Greater London, England 12/14/2024 03:55

December 14: Problems at Virgin Media

Virgin Media is having issues since 03:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near New Barnet, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Leyton, London, Bushey, Bermondsey, City of Westminster, Acton, Finchley, Holborn, Tower Hamlets, Enfield Town, Ealing, Watford, Walthamstow, Hackney and Tottenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeyton Total Blackout
United KingdomLeyton Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomBushey Internet
United KingdomBermondsey Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near New Barnet, England

Latest outage, problems and issue reports in New Barnet and nearby locations:

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.

  • Semakaleng Sem Moema 😷 🌹 (@Semakaleng) reported from Hackney, England

    @CllrDaly @CllrSButt @virginmedia I’ve now paid three bills for service I’m not getting!

  • DesignBySol_ Solveiga Pakštaitė (@DesignBySol_) reported from Walthamstow, England

    @virginmedia After trying several things, our broadband is still down. Trying to book an engineer since yesterday via phone and chat. No answer. We've had no internet for 2 weeks now. Can you help?

  • TheRealMrDrew G (@TheRealMrDrew) reported from London, England

    @virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late

  • anthonysuter82 Anthony S (@anthonysuter82) reported from Hackney, England

    @virginmedia anyone able to help me with my WiFi speed, paying for 200 and getting 50, no one answers the Telephone or chat? #Poorservice #ShouldhavechoosenBT

  • BigTaze BigTaze #BLM✊🏿 (@BigTaze) reported from Hackney, England

    @Velourpapi It does count lool .. the signal in my area for virgin media is ****!! So got to use that !

  • NeilSculley neil sculley (@NeilSculley) reported from Watford, England

    @virginmedia help! I can’t access my on line account (this is being looked at) but now have no dial tone on land line and need it sorted urgently but can’t log in to report it. Thanks

  • CParkus Chris Park (@CParkus) reported from London Colney, England

    @virginmedia No - these are generic tips, these aren’t going to help with more fundamental issues W/ network reliability. Wifi connection is fine. But the internet is unreliable and I’ve reset my router 4 times today. That has nothing to do with connectivity/speed.

  • ricardomarques Ricardo Marques (@ricardomarques) reported from Barnet, England

    @virginmedia every single day we have problems with your broadband. Today is even worse, we don't have any connection at all.

  • ZXena_Mclean Zena Mclean (@ZXena_Mclean) reported from Ealing, England

    @virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭

  • sbraganza Stan Braganza (@sbraganza) reported from Barnet, England

    @virginmedia Indeed. This weekend I’ll be writing up a complaint. I’ll also need to look into some other package that would at least give me some sort of advance notice eg a virgin media business account or something...

  • KrLwsn Karl Lawson (@KrLwsn) reported from London, England

    @virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.

  • hollyliba Holly B (@hollyliba) reported from Camden Town, England

    @virginmedia WHAT THE BLOODY HELL IS WRONG WITH YOU EFFING BLOODY INTERNET. We’re all working from home mid lockdown and have jobs to get done. Your service collapses all the effing time

  • CParkus Chris Park (@CParkus) reported from London Colney, England

    @virginmedia Not for internet. It seems to work for a bit then I have to reset the router every few hours. Have there been network issues around central London today?

  • paulstevenlewis Paul Lewis (@paulstevenlewis) reported from Barnet, England

    @virginmedia We just had a call from you (at least from someone claiming to be you) informing us that our broadband access will be switched off in 4 hours... I therefore need urgent help as there is NO reason I am aware of to justify this!

  • calummew Calum Mew (@calummew) reported from Hackney, England

    @virginmedia Day 2 of no WiFi whilst trying to work from home. Day 2 of sitting on hold for hours with no one picking up. Have also texted the number and responses either abruptly stop or we are told we’re being transferred. Is there a nation-wide outage or something?

  • NaveedA59768055 Naveed Ahmad (@NaveedA59768055) reported from Ilford, England

    @virginmedia No it’s a home account, I meant engineer called his back office to ask for urgent cable book for my address and that urgent never happened as this is the 3rd day now all to gather 20th day

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @virginmedia called three times yesterday totaling 90mins holding on the phone with no answer. Still having issues with you service but is ok I’ll still carry on paying full price for a reduced service. On the phone now 17 minutes and counting..

  • adammcilrick Adam McIlrick (@adammcilrick) reported from Camden Town, England

    Hey @VirginMediaCorp and @virginmedia ... we waited for your engineer today - rearranged work schedules/meetings. Nothing. No call. No text. No email. No show! DM for our remedy number - this is absolutely #atrocious #customerservice. The #complaint will be escalated if no reply.

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BLOOD202 Stephen (@BLOOD202) reported

    @skytv poor form putting prices up in the middle of a pandemic, roll on June when I can ditch you lot.... Hello @virginmedia

  • DougWells94 Doug Wells (@DougWells94) reported

    @virginmedia Hey, we have our ‘Service Request’ date and the ‘engineer installation’ date booked in. However the ‘Service Request’ has been ignored on 2 occasions and automatically rebooked. The phone teams say they have no control over that as it’s a sub contractor.

  • BrightKnight15 BrightKnight (@BrightKnight15) reported

    @virginmedia Sure, just hire me staff, train them better, and be more professional. Oh, and get your Internet working reliably, y'know like all the time? And respond to complaints. At least within recommendations set by the regulators - you haven't even answered my chase up of the complaint

  • Johnlumb67 John lumb (@Johnlumb67) reported

    @virginmedia Well with the service provided by VM it would need to be a dial up or non Internet based game.

  • rowancoleman Rowan Coleman (@rowancoleman) reported

    @virginmedia hi virgin. My vulnerable elderly mother’s phone not working. Through your automated service I Cant get an engineer to her until sat morning 8 - 12 She is at risk of falling abs her alarm also goes through phone line. Can I talk to a human please?

  • strutcakes Chris 🏳️‍🌈 (@strutcakes) reported

    @virginmedia My internet is currently down in Vauxhall, SW London. Can you confirm if there is a fault in the area?

  • JonBlanchett Jon Blanchett (@JonBlanchett) reported

    @virginmedia Yeh there is I've had to upgrade all phones to unlimited 4g as most of the time we are using that as the WiFi is so terrible

  • rowancoleman Rowan Coleman (@rowancoleman) reported

    @virginmedia Gah! I don’t have time fir this I just want to speak to a human being about my elderly mum!! (I realise this is not fault) but SURELY it’s possible to solve this without me doing my own tech support?

  • larahyearwood Larah Yearwood (@larahyearwood) reported

    @virginmedia Yes it’s a webpage. Trying to get online but I can’t. I’m having to hotspot but I don’t have unlimited data. Need my wifi back ASAP. I called your customer services and they kept asking for a password... Had no idea what they were on about, so it went no further

  • BillyMeaney1 keep left (@BillyMeaney1) reported

    @virginmedia I even had customer service staff lie to me and tell me it was because roadworks were taking place that the pre-install work was being delayed. To then be told that a wayleave form had not been processed, 3 months after being told the work was complete, is ridiculous.