Virgin Media Outage Report in New Barnet, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in New Barnet, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Barnet, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near New Barnet, England
The most recent Virgin Media outage reports came from the following cities: London, Poplar, Camden Town, Barking, City of Westminster, Newham, Enfield Town, Hammersmith, Ilford, Westminster Abbey, Brent, Hackney, Islington, Paddington, and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 16 minutes ago |
|
Poplar
|
Internet | 31 minutes ago |
|
London
|
Wi-fi | 37 minutes ago |
|
London
|
Internet | 8 hours ago |
|
London
|
Internet | 10 hours ago |
|
Camden Town
|
Total Blackout | 17 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Barnet, England
Latest outage, problems and issue reports in New Barnet and nearby locations:
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Craig R 🇹🇩🌹 (@craigr98_2016) reported from London Colney, England@virginmedia I’m on a sim only deal with you recently taken it out, but looks like I have under estimated how much data I need is it possible to switch to a higher data plan? And then if not needed move back down?
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Marcus Tucker (@marcustucker) reported from Tottenham, EnglandThis was day *15* of working from home with no broadband thanks to @virginmedia and no reliable information about fixing the outage, no provision of an alternative connection (e.g. 4G dongle) and many hours wasted on hold. No wonder they are worst-rated by @WhichUK - avoid! 🤬
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Marcus Tucker (@marcustucker) reported from Tottenham, England@virginmedia Your various automated customer service systems are a horrible mess, they flat out contradict each other! It's shamefully bad & has been so for a long time so this can't be news to you. Why have @virginmedia STILL not done anything about these basic customer experience problems?
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Maya (@Purp_Amethyst) reported from Camden Town, England@virginmedia guys my internet is not working ?
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Marcus Tucker (@marcustucker) reported from Tottenham, England@virginmedia I've already spoken to them many times including tonight and they can't do anything other than tell me that the date has moved yet again. Nobody seems to be able or willing to fix your broken status system.
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MOMO (@ImaginaryCard) reported from Hammersmith, England@virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?
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Tech Zilla (@TechZilla_) reported from Brentford, England@virginmedia Well your customers report issues on download detector because you guys are so difficult to reach!
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Marcus Tucker (@marcustucker) reported from Tottenham, England@virginmedia No coherent reason for 17 days of unusable broadband. Yesterday was told there was an SNR issue, today I was told everything is resolved but my awful bandwidth still shows otherwise. I'm now on a 3 day bandwidth check, which is at least different, possibly progress possibly not.
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Guy F (@askgeez) reported from Loughton, England@virginmedia are there known issues with broadband in Loughton IG104QU? Had very patchy speeds recently . Paying for 350mb, typically getting 150mb+. Few days now of <30mb 😫
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Peter McLoughlin (@lastminutepete) reported from Hillingdon, England@virginmedia Yes I’ve done all that and it said the signal was weak. Pressed the button to optimise the WiFi or router or whatever it is and that didn’t work. Is it not the job of the router to emit a strong WiFi signal? All the devices trying to connect are modern and up to date.
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Marcus Tucker (@marcustucker) reported from Tottenham, England@virginmedia Your service status online tells me everything is fine, even when I run a test, while tech support can only tell me that there IS a fault and the estimated repair date has been shifted yet again, this time to April 21st. SMS updates are useless too. It's absolutely infuriating.
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Peter McLoughlin (@lastminutepete) reported from Hillingdon, England@virginmedia I did all that yesterday. On the laptop that recorded a speed of 1.28mbps, when I put the Ethernet cable in, it was 254.99mbps. On the Apple TV, it went from 1.06 to 651. It’s not just these devices, these are the worst examples
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Morvarid (@Morvaridp) reported from Barnet, England@virginmedia @virginmedia will someone actually be able to help us or will we get the same service we’ve been getting from various people we’ve been talking to? I don’t know how else to escalate this anymore!!! It’s taken so much of our time and added stress ...
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Tech Zilla (@TechZilla_) reported from Brentford, England@virginmedia When I checked other sites like down detector it shows Virgin broadband is down all over london so how come you don’t know that?
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Villain in Tinseltown? (@GoodbyeCook) reported from Hackney, England@virginmedia What the hell id going on.Yesterday and today mornings no service at all. Crap.
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Morvarid (@Morvaridp) reported from Barnet, England@virginmedia We signed a new contract and we were meant to have internet connection by Monday/Tuesday. We still don’t! We called then on Wednesday and they said they call back. They never did. We called yesterday. They said they’ll look into it. Nothing yet!!
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james Dunn (@Jimbob_Du) reported from Hoddesdon, England@virginmedia your customer service is unbelievably pathetic. You think paying me £50 discount will resolve my contempt for your service, well it won’t. It took you 6 weeks before anyone even contacted me. I pay for 300 meg WiFi, I’m lucky if I get 20.
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Elizabeth Silva (@faysasilva) reported from Islington, England@virginmedia That might be the case for others but In Our estate we have been instructed by the engineers to call virgin for an internal switching of service as the new connections are live . The main point is I’m without service I can’t work, no TV no phone and will be until Monday according
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Sheetal (@Sheetal_15) reported from Camden Town, England@virginmedia any chance you could actually have an engineer call the time they said they would? Just moved to a new home and your service has been atrocious so far.
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Marcus Tucker (@marcustucker) reported from Tottenham, England@virginmedia Surely you must agree that your service status is useless if there's a fault for 15 days but doesn't once give me a correct status? Why is the status tool broken and why is it not being fixed?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tas Stokes (@tas8583) reported@virginmedia Sure: Virgin Media Outage Update - ID: F009155937 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team
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Gary Shepherd (@red_shep81) reported@virginmedia why are you non-contactable? I wish to make a complaint to see if you’re actually bothered about fixing my internet before I cancel my contracts. FYI my wife works from home for the Ambulance service so I hope to god your family or friends don’t need an ambulance !!!
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Franco The Cat (@FrancoThecat) reported@virginmedia We have your broadband. For several days videos on Twitter not playing when using WiFi. Any idea when this will be fixed ? I see several others experiencing the same issue.
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Alan (@alantucker) reportedSo @virginmedia down again with upto a week to fix. Is there anyone in the #Bournemouth area on the @VodafoneUK Gigafast service? If you are what’s the service like?
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Catherine Inglis (@cafi_epcc) reported@virginmedia I finally (thought I’d) managed to arrange for one to be delivered after a phone call to the helpline last week - but all we’ve received is a new power supply and a letter that implies that the problem we reported was a faulty power supply - which was never discussed.
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Merghan (@MerghanVanWinks) reported@virginmedia Is service down in Southside limerick? Rang for 20 mins but line got disconnected before getting to speak to anyone.
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Claire Jordan (@cjordantrousers) reported@virginmedia intermittent WiFi in LS15 is there a problem?
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Gibz @ Just Chillin' (@Mega_Gibz) reported@virginmedia There was a suspected fault with the line your customer support rep wanted checked upon the switch but I'm not sure on the specifics of what they seen.
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Andrew Balfour (@Andyyb33) reported@virginmedia Yes I would do that but the Internet is down altogether and it won't connect at all.. im on 4G at the minute
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John Waites (@jr_waites) reported@virginmedia WiFi has been down all morning! Reset a number of times and when I phone I get an automated message saying it’ll be be fixed by 4pm - hardly ideal when you’re working from home. Any suggestions?