Virgin Media Outage Report in Malden, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Malden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Malden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Malden, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, London, Tadworth, Redhill, Croydon, City of Westminster, Hammersmith, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Hackney, Caterham, Islington, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town
|
Total Blackout | 6 hours ago |
|
London
|
Internet | 8 hours ago |
|
Tadworth
|
Wi-fi | 9 hours ago |
|
London
|
Total Blackout | 10 hours ago |
|
Redhill
|
Internet | 10 hours ago |
|
Croydon
|
Internet | 10 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Malden, England
Latest outage, problems and issue reports in Malden and nearby locations:
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GRΔCΣ (@GraceWaring22) reported from London, England@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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Tracey Cookson (@cooki40) reported from City of London, EnglandWell @virginmedia after being with you for 4 years I am disgusted that you want to charge me to leave!! Considering the landline has never worked during that time as well. People never use them, terrible service!!!
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Dj Smith (@ImDjSmith_) reported from Hackney, England@virginmedia Then John if you read my tweet you would of seen the images attached and that NO ONE is picking up the phones at virgin media customer services. and I can see from other people’s tweets. There is a common theme here. Why can’t @virginmedia call me back???
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James Cherry (@JCherryAMES) reported from London, England@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
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Mary (@kanyonatic) reported from Croydon, England@virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
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Kate Cooper (@katecooperuk) reported from Brentford, England@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
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Stephen Hance (@StephenHance1) reported from Lambeth, England@virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.
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Tim McLoughlin (@timmymc) reported from Merton, England@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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Kate Cooper (@katecooperuk) reported from Brentford, England@virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?
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diviyesh shah (@pharmr5) reported from Brentford, England@virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.
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Tina Clark (@Tinalc69) reported from London, England@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Welby McRoberts (@welbymcroberts) reported from Hillingdon, England@jimmywim @virginmedia Don't use their frequently broken / questionable DNS servers. It's been a rule for years. They've had a horrible history of hijacking servfail, nxdomain and the like. Chose something else (8.8.8.8,1.1.1.1,9.9.9.9 etc)
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Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
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Katie Arabella (@katie__arabella) reported from Islington, England@virginmedia yo we’ve been trying to cancel our new contract since Saturday but your customer service assistant wouldn’t help us. Can someone help on here please? It’ll be over a month before you install our internet & need to work from home innit so can’t wait that long. 😬😬😬
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Daniel Saunders (@danjsaunders) reported from Cobham, England@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
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GRΔCΣ (@GraceWaring22) reported from London, England@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ashleigh elise (@ashleigheliseX) reported@virginmedia Yea both devices and service checks for the area come back as normal.
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seldomseenkid (@seldomseenkid) reported from Edinburgh, Scotland@virginmedia internet down. Again. Why?
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Serena (@Ubhi2011) reported@virginmedia Her internet isNOTworking it is virgin.Her landline isNOTworking it is virgin.Her tv isNOTworking its a virgin box.She ALWAYS has problems withVIRGIN!She rang off her mobile&automated response saying follow thisLink.HOWif the bloody internet isNOT working!
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Dev0 (@Dev0XD) reported@dekl0l @virginmedia Hahaha it’s not just me then, my internet decides to cut out at least 2 times a day whilst I’m playing. It’s hella annoying
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Kmax Nguyen (@KmaxNguyen) reportedFrom December to February? I got no internet service, legit like 3 months no internet. @virginmedia waiting for engineer, 10 years ? Had to spend £50 for a mobile wifi for sister for time being. Outrageous
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sho zi (@shozi74659015) reported@kel14bt @virginmedia I have had this issue now for almost 3 weeks!
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BrightLightGames (@BrightLitegames) reportedI'm now on day 10 with no internet @virginmedia Let's see if you fix it today!
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Hamish (@HamishBarclay_) reported@virginmedia never in my life have i seen such truly god awful service as I have with you. I am still yet without internet since September because your staff/management are so inarticulate and they can’t organise what I presume to be a very simple job! Utter disgrace
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🧚♂️🧚♂️🧚♂️ (@storeen_) reported@virginmedia 3G/4g hasn’t worked in days , phone constantly trying to find network. lots of mentions on our local fb page that virgin mobile is not working in the area. Yet no information received from virgin!
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Tracey (@Just_TraceH) reportedI have had the most stressful few months dealing with @virginmedia and still getting nowhere. Their Engineer installed broadband and screwed through a water pipe causing thousands of pounds of damage and I can’t get any help from them @LutzSchueler