Virgin Media Outage Report in Englefield Green, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Englefield Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Englefield Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Englefield Green, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Slough, London, Feltham, Fleet, Ealing, Hounslow, Isleworth, Walton-on-Thames, Surbiton, Camberley, Ruislip, Pinner, Harrow, Wembley and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
Internet | |
| London |
Wi-fi | |
| London |
||
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Englefield Green, England
Latest outage, problems and issue reports in Englefield Green and nearby locations:
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Jack Faulkner
(@jackjfaulkner) reported
from
Hounslow, England
@virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service
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Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
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Jordan Cunningham
(@JCunninghamUK) reported
from
London, England
@virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia When I phoned and used the chat they said the same thing. We have already called many times so would prefer you to discuss with your team and arrange a callback by someone who can help.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@Virgin_Victoria @virginmedia Thank you. Virgin Boffin says no issues in area. I have carried out 3 x fully resets and all I am getting is flashing areos and horizontal lines.
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
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Michelle McGrade
(@MichelleMcGrade) reported
from
Brentford, England
No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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Chris Scoffield
(@chrisscoff) reported
from
Bracknell, England
@virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
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sarahgtaylor
(@sarahgtaylor) reported
from
Hurley, England
Virgin mobile customer service is laughable. Can only use online chat if you want to buy something. #virgin #virginmedia #customerserviceorcustomercontol
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia @Virgin_Victoria @AaronGaben Virgin says no issues in my area but all I am getting is flashing green arrows and no connectivity... full reset and switched off 3 tokes but to no avail.
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sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
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Richie Berryman
(@richie_b_80) reported
from
Richmond, England
@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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Jane
(@i96jms) reported
from
Fleet, England
@virginmedia We are going around in circles. Your team just go through the same script each time we call. Please arrange escalation to a manager to investigate why your support team cannot resolve issues due to flawed process.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Willow Colios
(@willowcolios) reported
@virginmedia I pay £63 / month for just broadband. So I’d like to cancel my account please.
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Keith Pates
(@KeithCP2) reported
@virginmedia Already told you it is in the hands of the #police but money has gone down in my bank more than usual, so some has gone, it had better not be your #debtcollectors or else!!!
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Adie Drury
(@TattooedMammy) reported
@virginmedia please can you help? @rowinsurance is asking for the following "Proof of usage - Obtained from your network provider to confirm the date the handset IMEI was first and last used." You are my network provider but i did not buy my phone from you.
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The Scoreboard
(@toonandout) reported
@virginmedia Can you have someone contact me, internet has been terrible for months but can't get any help. I was told to upgrade which I did, upgraded to 500 mbps. Running a speedtest just now and its achieving 5mbps, and yes I've restarted the router....
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HTAFC Dazz
(@Dazz2608) reported
@virginmedia Not good enough in this day and age when you already have the amount of issues you have.
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Michael johnson
(@Mickj100) reported
@virginmedia All I have been trying to do is reduce my package but all that I’ve been offered is more channels bigger megabytes for my broad band and more for my phone that I don’t use no one seems to listen I’m the customer and surely your company should listen to me
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marc berry
(@marcknuckle) reported
@virginmedia Great, to sort your problem i have to call and wait on hold. One of the reasons i left.
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🌸
(@edenxparveen) reported
@virginmedia Looool I love how you can reply on twitter but can't even cancel a simple plan! Train your staff to not cut the call! Tbf you probably train them to do that! I can't make the call during the day as I work lol 🙃 thanks for nothing ML
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JohnBoyle
(@ErichtJohn) reported
@virginmedia The bitter irony is they don’t make calls, it is an emergency lifeline for them. We call them, for example check the account and look for the number ending 4101; that is me dialling in every day at 6pm. Yet Virgin sting them with 66% increase. As I said piracy - but again 👍
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rose wakelin
(@rosetoot) reported
@virginmedia Of course. I can't call on 150 because I'm not at the old address and I held for 15mins from mobile with no end in sight. I am still waiting for customer services via WhatsApp. Now 3 hours. I need this sorted.