Virgin Media Outage Report in Englefield Green, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Englefield Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Englefield Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Englefield Green, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Ealing, London, Leatherhead, Isleworth, Slough, Hayes, Twickenham, Walton-on-Thames, Hounslow, Camberley, Feltham, Wembley, Aldershot, Surbiton and Chertsey.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Internet | |
| London |
Internet | |
| Leatherhead |
Internet | |
| Ealing |
Internet | |
| Ealing |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Englefield Green, England
Latest outage, problems and issue reports in Englefield Green and nearby locations:
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia Over a week now and still an intermittent service. Anyone else in Twickenham having problems? We have a new hub, new tv box, we have had a technician call and still intermittent TV and wifi. Do better #dobetter #virginmedia #twickenham
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia TV and internet down in KT12. Went off at once about 10 min ago. Anyone else experiencing this?
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
@virginmedia Stop calling me then hanging up. That’s rude.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Thanks, John. No they didn’t confirm. All they said was that the issue *might* be fixed by August 2nd, which as you can imagine is far from ideal. Meanwhile, I’m also being charged a full month despite not having a reliable connection for over a week.
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Last time, our wifi was down for over a week. I spoke to an agent on the phone who was utterly useless. You never offer any solutions. I’m starting to think that the only way for you to take any action is if I cancel my DD.
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Daniel Bonilla
(@danbon1973) reported
from
Wokingham, England
@virginmedia how do I check my virgin status if the status page doesn't work? Is there an outage in GU21 area?
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.
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🦒🤓TimmyLDN🙄🇬🇧🇪🇺🇺🇦🏳️🌈🦒
(@TimmyLDN) reported
from
Ealing, England
@virginmedia Yes at £37 when as a new customer I could get it for £25. I am happy to stick at the £32 but you are not willing to match.
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
@virginmedia all week had total Broadband outages and down again now (past hour). Received a text from VM with link to follow (self help) and guess what, I need Internet to access! Trying to WFH just impossible. Every hour we have issues.
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Ash まじめ
(@ASHVllN) reported
from
Esher, England
@virginmedia On wired connection I’m getting the same results 431mb download and 30mb upload. I’ve tried to diagnose the issue via your website and it suggested again to send out a technician, so I’ve requested one to come again next Monday 11th.
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Once again, your status checker says there’s nothing wrong but I have just called the number provided and was told by an automated messaging say your engineers are working to resolve a very complex issue. This is the second time in less than a month.
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Mustakim.
(@Mustxkim) reported
from
Brentford, England
@virginmedia Wi-Fi is SO BAD. I’ve check service status online it says it’s fine but I hasn’t been working for 2 hours now. Wtf is you lot doing. It’s been disturbing for weeks now too.
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Flo
(@Flozephine) reported
from
Bracknell, England
@virginmedia no broadband in RG12 for over an hour - can’t report on your service status page as it appears down? Any update gratefully received 🙏🏻
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Nataliya Klymko 🇺🇦🇬🇧
(@KlymkoNataliya) reported
from
Southall, England
@virginmedia can you confirm if there's an outage in my area (area code 21)?
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia I’m afraid not. I did ask to speak to a supervisor/manager and they said they would submit this request. My question is: is there actually a fault or is this an ongoing issue? It seems to be the latter, tbh.
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𝓓 𝓪 𝓶 𝓲 𝓮 𝓷
(@DamienPSmith) reported
from
Bracknell, England
@virginmedia how soon before that issue is resolved? I’m in the RG12 area? Trying to work from home
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia I’ve had REALLY bad connectivity all week. Please can you help? Have reset device to little avail. Ty
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??
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Lord Geoff Of The House Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia Yes but it just tells me to check my hub. TV has gone down as well so it looks like a cable issue and not internet. It’s not telling me anything else. Please can you check. Post code is KT12 3. And I’m not the only one !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eva Sanchez
(@Eva_Sanchez) reported
@virginmedia I’ve been trying to cancel my contract with you for 2 days. Your WhatsApp service will not let me as your staff keeps on disconnecting and your phone lines cut off after 40 mins waiting. I have now cancelled my direct debit. I give up trying to get through
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DJCHIPSANDGARLIC
(@mixindave) reported
@st1llryan @virginmedia Does your crap superhub just disconnect randomly or was it an area fault mate? Mine used to randomly go off all the time. Bought mesh network and not had any disconnects since.
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Victoria Gibbs
(@Victori70934680) reported
@virginmedia Am still awaiting a member of your teams input after the guy on the forum was stumped by the network logs....
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Joe Glombek
(@JoeGlombek) reported
@virginmedia internet access down since 9:30am (scheduled maintenance) but can’t check any status updates as the service checker is down 😩 There’s “possible disruption” and then there’s this!
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Paul Bateman
(@PaulBat65155270) reported
@virginmedia Hi, would you tell me your plans for eSIM please? I’ve been told you’re no longer offering these to customers due to technical issues. I want to upgrade my handset and use an eSIM for personal, and physical for work. Your peers offer eSIM.
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Mark
(@thenuttyprof) reported
@virginmedia House’s needs. Where it is now is ideal for my PC to connect via Ethernet, if I move Router then I will have to move PC which I am not willing to change over to Wi-Fi only. Why can’t the Pods just extend the 5ghz network, which is the main network that all my
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ashleigh cockburn
(@ashcockburn86) reported
@virginmedia Any help?
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Nur
(@AMothersSon) reported
@virginmedia Bunch of frauds. My mum cancelled her contract and issued 30 days notice. She doesn't speak English, had to struggle through security questions before allowing me to speak. Instead VM didn't cancel and are still charging her. Despite no broadband at the property.
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Sean Mcnally
(@SeanMcn99075899) reported
@virginmedia This is intermittent and could always be fixed with a reset but I shouldn't have to do that, as stated my router is 8/9 years old and it's never been changed so Ideally a new hub 4 would be great
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Poltergeist
(@poltergeistfilm) reported
@virginmedia Get sent on a perpetual loop of resets and different numbers to ring in foreign call centres that never get answered and are about as much help as you have been. Ie ZERO. I am making the arrangements for them to move to sky & cancel Virgin.