Virgin Media Outage Report in Englefield Green, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Englefield Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Englefield Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Englefield Green, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Slough, London, Feltham, Fleet, Ealing, Hounslow, Isleworth, Walton-on-Thames, Surbiton, Camberley, Ruislip, Pinner, Harrow, Wembley and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
Internet | |
| London |
Wi-fi | |
| London |
||
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Englefield Green, England
Latest outage, problems and issue reports in Englefield Green and nearby locations:
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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peter james wigley
(@pjwigley) reported
from
Kingston upon Thames, England
@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
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itsnotOK
(@itsnotO56763609) reported
from
Spelthorne District, England
@virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?
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Mark in Hants 🇪🇺 🇬🇧 🇺🇦
(@markinhants) reported
from
Aldershot, England
@virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone
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Patrick Smith
(@P4TTL) reported
from
Chertsey, England
@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia You keep cutting me off when I call ! / just email the complaint number to a member of your UK team and ask them to call me, really not that hard
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.
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Mark Ryan
(@MarkGRyan) reported
from
Ealing, England
Once again @virginmedia let us down with internet in W13 area ... not a good service at all
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia Phone call received this afternoon from your service centre but not about the complaint / when I asked about it they cut me off / email received from Resolution Team this afternoon telling me to ring your service line and have not read the complaint / total joke C-180123113
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Matt Rose
(@mattrose18) reported
from
Camberley, England
@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia Still down! Not sure what I'm paying for at this point
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Francesco Marchet
(@MarchetF) reported
from
Brentford, England
@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia I am sorry but twice in 45 mins they cut me off as they did not know how to resolve the issue / easy way out
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clive Milner
(@MilnerClive) reported
No broadband from @virginmedia 25mins on the phone with no fix & now 3 day wait for an engineer - very poor customer service
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CoachAdrian
(@CoachAdrian4) reported
@virginmedia @virginmedia; your last agent Gem was helpful, however, the packages on offer for a loyal customer of 5 years is appalling. But the entire experience has been awful and poor customer service until the last agent. 70 minutes😡 my bill 😡
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Vanessaturton
(@Vanessaturton5) reported
@virginmedia Why have you over charged me by £108.73? Why do you think it is acceptable to keep my money until next my next bill, rather than refunding me immediately? Why have we wasted an hour on the phone to your customer services, for them to cancel the call twice?
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JohnDragonMan
(@JohnDragonMan) reported
@virginmedia yes. my brother also had this issue when he was on virgin mobile. he has changed to 3 and now gets a minimum of 30mb/s. we both have the same phones too.
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Atomic Blonde
(@AndiLDN50) reported
@virginmedia I managed to get hold of someone on chat who’s sending an engineer. I filled out the complaint form and submitted. Where you should get a complaint ref it’s just asterisks and when I go into my account and track complaints says there is no complaint attached to my a/c
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Shane Williams
(@Willo_1969) reported
@virginmedia @POpEyedWazza The customer service is atrocious and seems designed to bully folk. Never experienced anything quite like it.
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steve holloway
(@frimleygreener) reported
@virginmedia yesterday..and the day before that etc....now all lines are too busy......why is the "outage" not on the service status page for my post code if it has existed for nearly two weeeks now?
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Catherine Philp
(@scribblercat) reported
@virginmedia I can be but there is no resolution that doesn’t involve your engineer coming and fixing whatever @VirginMedia broke yesterday. You haven’t even offered a 4g backup or similar, which I’ve now been trying, but have too little signal to offer a viable alternative.
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AnotherHowie
(@AnotherHowie) reported
@virginmedia @whippletom The fact that you even normalise this song and dance is stupid.
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Atomic Blonde
(@AndiLDN50) reported
@virginmedia 3 attempts to get help and none worked maybe you should take the form down.