Virgin Media Outage Report in Englefield Green, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Englefield Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Englefield Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Englefield Green, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Camberley, Walton-on-Thames, Ealing, Ruislip, Pinner, Slough, Harrow, Wembley, Leatherhead, Farnborough, Twickenham, Aldershot, Northolt and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Camberley |
Internet | |
| Walton-on-Thames |
Internet | |
| London |
Internet | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Englefield Green, England
Latest outage, problems and issue reports in Englefield Green and nearby locations:
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Paul Collier
(@Pablocollier) reported
from
Wokingham, England
@virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
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Robert Józef
(@Robertjp0121) reported
from
Ealing, England
@virginmedia issue with Router (wifi) — no internet and intermittent connection; pls fix this bloody issue!!!!
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Damien Kelly
(@damienk11) reported
from
London, England
@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
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Ged Weston
(@gedweston) reported
from
Richings Park, England
0800 052 1251 calls from @virginmedia bordering on harassment. Tried to upgrade my package and they refuse to email details yet keep calling. The worst customer service! @SkyUK
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Daniel Sherlock
(@mcsherlocks) reported
from
Wokingham, England
@virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?
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Diviyesh Shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Please tell me why I am paying for M100 broadband but lucky to get M1 some times. Never have we got more then M30. For the last 1 1/2 years it been crap
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leo smith
(@leosmudgersmith) reported
from
Iver, England
@virginmedia nice service guys cut me off on wrong date should I cut off my direct debit on the wrong day shocking service
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Ems
(@EmsAlice) reported
from
Bracknell, England
@virginmedia We just purchased a film from the media store and it won’t play - just is stuck at 0 minutes 😡 we’ve restarted our box but always have problems like this with catch up especially… not ideal when we’ve paid money to rent a film! Can you help at all?
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Lee Piper (Pip)
(@leepiper66) reported
from
Hillingdon, England
@cop_ish @virginmedia Our Virgin broadband at work went off ystdy for 3 hours there Service is shite
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Paul Collier
(@Pablocollier) reported
from
Wokingham, England
@virginmedia Sorry but no. If you can't monitor your own service provision why should I ?
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Jen Daly
(@jgraha14) reported
from
Ealing, England
@virginmedia we had an outage yesterday that you advised was fixed at around 2pm, but it isn't! Your service status says there is no longer an issue, but we're only getting broadband for about 5 minutes every few hours so there's definitely a problem. How do we report this?
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Iwona Sadowska
(@IwonaSadowska) reported
from
Esher, England
@virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??
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Lou
(@NeverGiveIn123) reported
from
Hillingdon, England
@SkyHelpTeam Sorry but who thought that this was practical??? I watch an episode then delete, what you are suggesting is way too much effort when the option was at the side. Log this as a formal complaint pls. SkyQ is so outdated compared to Virgin Media, roll my deal expiry! #sky
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GoldyMcGoldface
(@Goldy73) reported
from
Farnborough, England
@virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so
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Louise Mirwitch
(@louisemirwitch) reported
from
Hounslow, England
@virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dj Walker-Morgan #StillStandingWithUkraine
(@Codepope) reported
@virginmedia Just logged in to your website (as I was arsed about into resetting my password) and guess what - none of the plans listed in the letter are present on line. If you want me to cancel my plan, just say. Gaslighting customers is not a good look.
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Brendon Emberson
(@Not_For_SaleZz) reported
@virginmedia Been having an issue with upwards of 40% packet loss on my broadband. Moved the hub, restarted it, refreshed connections, updated devices. Can you guys figure out whats wrong?
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Richard Ross
(@Mitch_UK) reported
@virginmedia bit of a random one, I'm due a speed upgrade tomorrow, will Internet go down when it happens or should it unnoticeable?
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the captain
(@Kirkieboy) reported
@virginmedia You’ve been saying you know what the fault is since yesterday it’s absolutely shocking service …get it sorted !!!
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Amr Gawish
(@agawish) reported
@virginmedia Complaints (plural) actually. I was promised a phone call today which ofcourse - as I expected - never happened. My account is gone and I cannot access it. It takes 40 minutes to talk to a human being from support. There are numerous ones, how much time do you have?
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James
(@JimbobzP90) reported
@lloydzoiid @virginmedia I am also Bournemouth, same issue, virgin media website says no issues, - phoned customer services - with no help Seems like we're all in the dark It would be nice to see "Oh yes there is a fault we are working to get this fixed by..." But nothing
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Nigel Porter
(@HSTUK) reported
@virginmedia If I go to manage streaming services then manage netflix there is no responses. Been covered many times with customer care on what’s app just before they give up. If you already know there is a Netflix issue plse just provide the fix
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Lorna Smith
(@las42479) reported
@virginmedia How can I get a replacement remote control? I’ve changed the batteries but it’s still not working.
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Daniel McAvoy
(@danielmcavoy) reported
@virginmedia Great way to keep your customers guys. Wait on hold for over half an hour trying to renew my package, only for you to hang up on me. Nice one.
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Michelle Westwood
(@michelley86) reported
@virginmedia why is your customer service so terrible? Had to contact you numerous times, each time promised that a billing issue will resolved and each time it does not happen. Refuse to refund incorrect funds taken from me and only apply credits to next bill which never works