Virgin Media

Virgin Media Outage Report in Englefield Green, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Englefield Green, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Englefield Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Englefield Green, Surrey, England 03/14/2025 22:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Englefield Green, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Camberley, Walton-on-Thames, Ealing, Ruislip, Pinner, Slough, Harrow, Wembley, Leatherhead, Farnborough, Twickenham, Aldershot, Northolt and Hounslow.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCamberley Internet
United KingdomWalton-on-Thames Internet
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Englefield Green, England

Latest outage, problems and issue reports in Englefield Green and nearby locations:

  • Pablocollier Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???

  • Robertjp0121 Robert Józef (@Robertjp0121) reported from Ealing, England

    @virginmedia issue with Router (wifi) — no internet and intermittent connection; pls fix this bloody issue!!!!

  • damienk11 Damien Kelly (@damienk11) reported from London, England

    @virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!

  • gedweston Ged Weston (@gedweston) reported from Richings Park, England

    0800 052 1251 calls from @virginmedia bordering on harassment. Tried to upgrade my package and they refuse to email details yet keep calling. The worst customer service! @SkyUK

  • mcsherlocks Daniel Sherlock (@mcsherlocks) reported from Wokingham, England

    @virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide

  • LewisFFC17 Lewis H (@LewisFFC17) reported from Leatherhead, England

    @virginhelp is there a reason my virgin media is down in the leatherhead area?

  • markandall Mark O'Brien (@markandall) reported from London, England

    @virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?

  • pharmr5 Diviyesh Shah (@pharmr5) reported from Brentford, England

    @virginmedia Please tell me why I am paying for M100 broadband but lucky to get M1 some times. Never have we got more then M30. For the last 1 1/2 years it been crap

  • leosmudgersmith leo smith (@leosmudgersmith) reported from Iver, England

    @virginmedia nice service guys cut me off on wrong date should I cut off my direct debit on the wrong day shocking service

  • EmsAlice Ems (@EmsAlice) reported from Bracknell, England

    @virginmedia We just purchased a film from the media store and it won’t play - just is stuck at 0 minutes 😡 we’ve restarted our box but always have problems like this with catch up especially… not ideal when we’ve paid money to rent a film! Can you help at all?

  • leepiper66 Lee Piper (Pip) (@leepiper66) reported from Hillingdon, England

    @cop_ish @virginmedia Our Virgin broadband at work went off ystdy for 3 hours there Service is shite

  • Pablocollier Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

  • jgraha14 Jen Daly (@jgraha14) reported from Ealing, England

    @virginmedia we had an outage yesterday that you advised was fixed at around 2pm, but it isn't! Your service status says there is no longer an issue, but we're only getting broadband for about 5 minutes every few hours so there's definitely a problem. How do we report this?

  • IwonaSadowska Iwona Sadowska (@IwonaSadowska) reported from Esher, England

    @virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??

  • NeverGiveIn123 Lou (@NeverGiveIn123) reported from Hillingdon, England

    @SkyHelpTeam Sorry but who thought that this was practical??? I watch an episode then delete, what you are suggesting is way too much effort when the option was at the side. Log this as a formal complaint pls. SkyQ is so outdated compared to Virgin Media, roll my deal expiry! #sky

  • Goldy73 GoldyMcGoldface (@Goldy73) reported from Farnborough, England

    @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

  • louisemirwitch Louise Mirwitch (@louisemirwitch) reported from Hounslow, England

    @virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Codepope Dj Walker-Morgan #StillStandingWithUkraine (@Codepope) reported

    @virginmedia Just logged in to your website (as I was arsed about into resetting my password) and guess what - none of the plans listed in the letter are present on line. If you want me to cancel my plan, just say. Gaslighting customers is not a good look.

  • Not_For_SaleZz Brendon Emberson (@Not_For_SaleZz) reported

    @virginmedia Been having an issue with upwards of 40% packet loss on my broadband. Moved the hub, restarted it, refreshed connections, updated devices. Can you guys figure out whats wrong?

  • Mitch_UK Richard Ross (@Mitch_UK) reported

    @virginmedia bit of a random one, I'm due a speed upgrade tomorrow, will Internet go down when it happens or should it unnoticeable?

  • Kirkieboy the captain (@Kirkieboy) reported

    @virginmedia You’ve been saying you know what the fault is since yesterday it’s absolutely shocking service …get it sorted !!!

  • agawish Amr Gawish (@agawish) reported

    @virginmedia Complaints (plural) actually. I was promised a phone call today which ofcourse - as I expected - never happened. My account is gone and I cannot access it. It takes 40 minutes to talk to a human being from support. There are numerous ones, how much time do you have?

  • JimbobzP90 James (@JimbobzP90) reported

    @lloydzoiid @virginmedia I am also Bournemouth, same issue, virgin media website says no issues, - phoned customer services - with no help Seems like we're all in the dark It would be nice to see "Oh yes there is a fault we are working to get this fixed by..." But nothing

  • HSTUK Nigel Porter (@HSTUK) reported

    @virginmedia If I go to manage streaming services then manage netflix there is no responses. Been covered many times with customer care on what’s app just before they give up. If you already know there is a Netflix issue plse just provide the fix

  • las42479 Lorna Smith (@las42479) reported

    @virginmedia How can I get a replacement remote control? I’ve changed the batteries but it’s still not working.

  • danielmcavoy Daniel McAvoy (@danielmcavoy) reported

    @virginmedia Great way to keep your customers guys. Wait on hold for over half an hour trying to renew my package, only for you to hang up on me. Nice one.

  • michelley86 Michelle Westwood (@michelley86) reported

    @virginmedia why is your customer service so terrible? Had to contact you numerous times, each time promised that a billing issue will resolved and each time it does not happen. Refuse to refund incorrect funds taken from me and only apply credits to next bill which never works