Virgin Media

Virgin Media Outage Report in Englefield Green, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Englefield Green, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Englefield Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Englefield Green, Surrey, England 03/14/2025 23:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Englefield Green, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Camberley, Walton-on-Thames, Ealing, Ruislip, Pinner, Slough, Harrow, Wembley, Leatherhead, Farnborough, Twickenham, Aldershot, Northolt and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCamberley Internet
United KingdomWalton-on-Thames Internet
United KingdomLondon Internet
United KingdomLondon TV

Community Discussion

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Virgin Media Issues Reports Near Englefield Green, England

Latest outage, problems and issue reports in Englefield Green and nearby locations:

  • rjbmus Richard Bristow 👨‍🏫🙋‍♂️ (@rjbmus) reported from Kingston upon Thames, England

    Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!

  • FlitestarT flitestar-travel (@FlitestarT) reported from Hounslow, England

    @virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k

  • BarnicoatAlex alex barnicoat (@BarnicoatAlex) reported from Chertsey, England

    @virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.

  • 6ft1tonsoffun Please Social Distance (@6ft1tonsoffun) reported from Burnham, England

    @virginmedia please help. Internet gone down. Totally kaput. Bad enough with two of us trying to work from home. More worried about kids whining if not fixed. Please help

  • mmaaccss Macsi (@mmaaccss) reported from Wokingham, England

    Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!

  • catch_cancer Catch Me If You Cancer (@catch_cancer) reported from Maidenhead, England

    @virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone

  • NancyLangani ɴᴀɴᴄʏ🇦🇫☬ (@NancyLangani) reported from Hounslow, England

    Feel sorry for those with virgin media. They’re ripping u off with shitty signal

  • o0MattE0o Matthew John Earley BBC (hons) (@o0MattE0o) reported from Hillingdon, England

    @virginmedia Internet is down and you telling me to book a engineer, are you joking me... it just dropped a 9:00 this better be fixed as I 100% need to to do my job working from home safely under government guidelines.

  • NeilMilliken Neil Milliken (@NeilMilliken) reported from Cobham, England

    @MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.

  • June299858 June (@June299858) reported from London, England

    @virginmedia Hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are not immediate, allowing you to get on with your day. *17 hours and still waiting*

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast

  • NeilMilliken Neil Milliken (@NeilMilliken) reported from Cobham, England

    Can you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.

  • OnePavedCourt One Paved Court (@OnePavedCourt) reported from Richmond, England

    Please can you advise help for small businesses who have had to close due to #COVIDー19 and can’t afford to keep on paying for broadband @virginmedia.

  • KateProudman Kat P (@KateProudman) reported from Richmond, England

    “I'm really sorry to hear your business is closing and we really appreciate we are facing some difficult times due to the COVID 19 pandemic. However we will not be able to place your account on hold. your service will continue to run as normal.” Not ok #Virginmedia ! @vmbusiness

  • K74Marti Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    @lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.

  • gerimcc GeraldineMcCambridge (@gerimcc) reported from Aldershot, England

    @virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers

  • GMarshall556 gary marshall556 (@GMarshall556) reported from Ashtead, England

    @virginmedia any chance you can answer the phone as I need to cancel my sky sports subscription!!!

  • smithsterbloke Gary Smith (@smithsterbloke) reported from Bracknell, England

    Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia

  • DavidClark38 David Clark (@DavidClark38) reported from Richmond, England

    @virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!

  • Ronyaujla Rony Aujla (@Ronyaujla) reported from West Molesey, England

    @virginmedia I spent almost an hour on the phone to a nice customer advisor who then forwarded me to another department. half hour later my disconnect. I called back to go through security- when answering my q’s disconnected. another half hour disconnected. Can comeone call me!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • magicfauvrelle David Fauvrelle (@magicfauvrelle) reported

    @virginmedia Waiting all day today for Engineers to turn up. No ones turned up. Calling your customers service number is useless to get an ETA. Are they still coming? Its obviously night time not sure how your engineers going to do exterior work at night. Had organise access for them.

  • bednarz_zoe Zoe Bednarz (@bednarz_zoe) reported

    @virginmedia @NetflixUK @virginmedia you are all a waste of space and your manager doesn’t deserve her title! Promised discount on bills and call backs from managers all never happened. Called up to cancel and had to speak to 5 diff ppl before I could get something done. And won’t refund 4 lack of Wi-Fi

  • Ls6Leeds6 Leeds6 (@Ls6Leeds6) reported

    @virginmedia @NetflixUK Thats not the point. I ask for help as stated on VM text and nothing comes back!! Just a send STOP or HELP!! Grr

  • asif_ashraf Asif Ashraf (@asif_ashraf) reported

    @virginmedia The router itself indicates no internet. Your service status states no problems, but I believe this is false

  • Faith_Harbour_ faith harbour 💚🤍💜 (@Faith_Harbour_) reported

    @virginmedia My mother is 82 and has no working line, to which her emergency button for help is linked. She has frequent falls. You can’t help for over a week????

  • FullyScouser Kieron Francis (@FullyScouser) reported

    @virginmedia I believe it's the area. And just the WiFi box itself. We've been told we have no issues but then, obviously we have no internet!

  • Kaoskev1 Kaoskev (@Kaoskev1) reported

    @virginmedia @geordiejme I got the entire sky package, full TV, multi rm and UHD, including broadband, for £80 per month.I'm sure you could make that cheaper again by dropping certain things like multi room. Virgins customer service has always been ****! Just like the above conversation!! Utterly useless

  • phillikescustom phillikescustoms (@phillikescustom) reported

    @virginmedia They talked me through it and said they would fix it they never did. The person i phoned was meant to ring me back he never did. Last phone call didnt understand me at all had to hang up after she kept trying to sell me 1g internet.

  • FullyScouser Kieron Francis (@FullyScouser) reported

    @virginmedia The internet in our house has began to regularly cut out and refuse to reconnect for hours at a time. As someone who works from home but doesn't own the Internet box, what can I do? (We've done all the standard restart, power off for 30 secs stuff)

  • offord59 Fran (@offord59) reported

    @virginmedia anyone having mobile phone issues in TW12 area? My husband has been unable to make calls or send texts since mid November! They say working on the phone mast in the area and advised him to go to another provider. What??