Virgin Media Outage Report in Catford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Catford come from postal codes SE6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Catford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Catford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Catford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Lewisham, Southwark, Dagenham, Camden Town, London, Surbiton, Poplar, Acton, Tower Hamlets, Edgware, Hackney, Croydon, Walthamstow, Harringay and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 Wood Green |
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| Lewisham |
Internet | |
| Southwark |
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| Dagenham |
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| Camden Town |
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| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Catford, England
Latest outage, problems and issue reports in Catford and nearby locations:
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Tony Wiseman
(@TDarkReaperW) reported
from
Romford, England
@virginmedia According to Varryl, who I stress was a very unhelpful individual, the wait time of around 50 mins has been an ongoing issue for about 2 weeks. My issue has not been resolved today.
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Yen Sanford
(@YenSanford) reported
from
Bexleyheath, England
I’m having issues with @virginmedia broadband. App states no know issues in the area, but there clearly is. This is 2nd time in two weeks. Looking for help or ideas to fix quickly. I have reset the tech. #SpeedTest 👎🏼 #ResetTheTech #SwitchOffAndBackOnAgain
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Andrea Mitchell
(@AndiLDN50) reported
from
Romford, England
@virginmedia my WiFi and tv down since 6.45am y’day won’t be fixed until Monday apparently, will I get a refund and will u pay for addition data on my phone as having to tether as needed to work this weekend! Select for txt updates not had one!!! Had to phone to find out Mon!!!
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David O'Hanlon
(@calmspacecoach) reported
from
Camden Town, England
@virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia You seem 2 4get I have full house Serv costs over a £100 which means betw. hours of 5.30am and 8pm I haven’t got the time to **** around for a week worth of questions taking 24hrs to get a response only to find it’s been ended by them as I didn’t answer in two hours! FFS
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Sammi T
(@Sammi__B) reported
from
Camden Town, England
@virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡
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Robert Paterson
(@Robbie_Paterson) reported
from
Lambeth, England
@virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!
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Andrea Mitchell
(@AndiLDN50) reported
from
Romford, England
@virginmedia is anyone going to provide an update or response, the customer service is shocking absolutely ridiculous!!
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Unlike your service, which never arrives!
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!
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Monroe
(@MonroeJoe) reported
from
Kensington, England
@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Much like many people’s internet and tv service tonight!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia The link only takes me to our messages nothing else, Normal service resumes!!! Every conversation with virgin is a mess and waste of time!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@JasonHodge71 @virginmedia happened to me tried explain the issues I was had after a 45 min wait. He then kept talking over me when I called him about it he hung up. Seems par for the list of these Indian call centres. Have you noticed that you only get a UK based agent when you say your leaving
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Erik
(@seldnfoodie) reported
from
Camberwell, England
Another dose of terrible customer service from @virginmedia on hold for 25 minutes just to drop a service and negotiate a lower rate for the poor service they provide - another offshore call centre failure! #badservice
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia can’t believe an engineer came to this morning to fix internet, by the afternoon it’s it’s not working, Indian call center have no empathy, lost for words
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SDM
(@StevenMcFarlan4) reported
from
Wandsworth, England
@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Shame she couldn’t smash your terrible service
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ThatVince
(@ThatVinceS) reported
from
Wandsworth, England
@virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jo scrivener
(@Joscrivener2) reported
@virginmedia Not to mention the three additional times we have phoned and finally jumped the hoops in order to speak to the correct adviser.... to then be cut off! Like I said, really poor customer service 😕
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🤷🏻♀️Kelly Rose🤷🏻♀️
(@kellyrose) reported
@virginmedia hi, I have no broadband connection and when trying to book an engineer online, am getting an error message when trying to confirm appt (and nothing available until Saturday which is completely unhelpful as I work from home…) can you help please?
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Nick Rhodes
(@NGRhodes) reported
@TomNomNom @johnmclear @bt_uk Sadly not much choice here, no OpenReach FTTP until 2024 earliest and Virginmedia are crap in our area too.
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Danielle™
(@DanielleLoueeez) reported
@virginmedia I now have no service, trying manically to figure out what I'm going to do tomorrow as I can't work without internet. I tried raising a complaint before which was swiftly shut down. I desperately want some kind of refund for this terrible service.
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Jonathan Petsch
(@JonathanPetsch) reported
@virginmedia myself and both neighbours have no broadband, Bittams Lane, Chertsey. Website says there are no issues. Out for over an hour now. Anything you can do please?
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Sophia-Louise ♡
(@sophialouiseXX) reported
@virginmedia The account has my email on it but I never receive any email nor can I log in as I don’t know the account number or passwords. I’m don’t know the account holder personally I just brought the house from him and the contracted was to be swapped to my details when it runs out
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Ash
(@Hash1981) reported
@virginmedia Just got hung up for the 5th time what is the problem with your customer service team? @virginmedia @ofcom
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Neil Tully
(@NeilTullyRE) reported
@virginmedia I wasn’t given any resolution option despite raising same complaint 4 times. I can’t escalate to #CISAS as complaint not open over 8 weeks. No way of tracking complaint as account closed. Promised callbacks, no one does. Put on hold forever, 35mins today, until I give up
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Jo scrivener
(@Joscrivener2) reported
@virginmedia The only advice we were given is set up a new email address and shrug off the lost correspondence. That is not a good long time solution is it???
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BizzyIzzy
(@Izzy2503) reported
@virginmedia If only ur teams were communicating with us as promised, maybe I'd be able to tell you. We've just spent 1h trying to contact support on multiple channels with no success. Not a great first impression.