Virgin Media Outage Report in Catford, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Catford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Catford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Catford, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Tottenham, Paddington, Croydon, Acton, Harringay, Dagenham, Islington, Cricklewood, Hackney, Upminster, Lewisham, Hendon, Southwark and Welling.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Tottenham |
Internet | |
| Paddington |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| Acton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Catford, England
Latest outage, problems and issue reports in Catford and nearby locations:
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!
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Andrew Colman
(@scuttyoftheyard) reported
from
Ilford, England
@virginmedia The only winners are the scalpers. You and O2 should hang your heads in shame at how this has happened. Disgusting.
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
@virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Befitat50
(@befitat50) reported
from
Lambeth, England
@virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Whyteleafe, England
@IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!
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Lawrence ****** 🇺🇦
(@goonerlgh) reported
from
Islington, England
@virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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Helen Pinkers
(@Barchetta66) reported
from
Camden Town, England
Our 4th day of no internet thanks to @virginmedia Can’t talk to a person. Fix date changes three times a day and it’s yet to be fixed. And yet they take a small fortunes out of our account every month.
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Befitat50
(@befitat50) reported
from
Lambeth, England
@virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses “talk talk” has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..
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Andrew Colman
(@scuttyoftheyard) reported
from
Ilford, England
@virginmedia Been trying since 10.00 am and the priority app is still down.....interesting use of the word 'priority '....
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband
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Befitat50
(@befitat50) reported
from
Lambeth, England
You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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obe
(@Dazzler2909) reported
@virginmedia You try following that link and see how you can do it doesn't offer you a place to apply or make a complaint says ring a number that sends me a text to the same link. is there not an email I can't write or better yet tell the person to fix it properly.
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will ✨
(@willMackMersh) reported
@virginmedia I’m really sorry, but “sorry for the wait” would be acceptable if it had been a couple of weeks but it’s been 16 weeks with no broadband service through no fault of our own? We’ve been endlessly patient but at this point it feels genuinely criminal. We need an update now.
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The Player
(@paulmonger) reported
@virginmedia Hi. I currently pay the internet bill. I need to put it into my housemate’s name (who owns the house) as I might be moving out. Is this easily done without loss of service? Thank you.
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Sethghecko
(@sethghecko) reported
@virginmedia I’ve checked your service status and it says there are no issues but I haven’t been able to get online all day.
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Aleem
(@Aleem_A) reported
@virginmedia Already done and surprise, it’s saying no issues. I have already rebooted the router. I can’t connect any devices downstairs now.
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Stiff!
(@GeekySteph) reported
@virginmedia I know, I know…. It was just the worst possible timing for me with a 3pm deadline. It can’t be helped with this crazy heat. Its working intermittently but never mind I’m sure I’ll get things sorted.
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D Fender
(@delfender) reported
Multiple houses in our estate @virginmedia has been down since yesterday and yet they won't accept there is an outage problem so we are all having to wait for individual engineers to come out. How many houses have to be without internet before you accept it's not a router issue?
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Al Gee
(@A1an_G) reported
@virginmedia hi our TV and Internet is down again. Was out for 5 hrs yesterday and it's now down again. Not just me the whole postcode. It's happening more frequently. What is happening and why does it keep going off.
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JAY
(@jay28453803) reported
@virginmedia Ok but it’s not so easy. The thing is broken it won’t let me enter any text! I’ll email now
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keith graham
(@keithgraham86b) reported
@virginmedia Had to ring Customer Services spoke to a really lovely lady whose name was Hashura, she had patience of a saint, at the end of a long conversation (nearly an hour) I found out that a large percentage of the record is missing off system. Manager to phone me