Virgin Media Outage Report in Bookham, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bookham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bookham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Bookham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Redhill, Mitcham, Croydon, Feltham, Surbiton, Balham, Chertsey, Streatham, Hampton, Twickenham, Walton-on-Thames, Carshalton, Guildford and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bookham, England
Latest outage, problems and issue reports in Bookham and nearby locations:
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stevexoh
(@stevexoh) reported
from
Esher, England
Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Guildford, England
@virginmedia - absolutely hopeless !!!! Trying to cancel as moving house ... telephone line for moving off due to Covid, web chat not working, no “button” on site to press even though instructions say to press it .... impossible to contact!!!!
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Jonny Morrison
(@jonnysmorrison) reported
from
Lambeth, England
I am sick to death of paying £55/month for yet another ******* broadband outage @virginmedia
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liam
(@g4g02_) reported
from
Lambeth, England
can you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@virginmedia My internet never works and when I call your guys up they do some amazing tests, and say it’s all fine, I’m left to feel I am lying it’s been a year of nightmares and no solutions
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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𝐍𝐢𝐜𝐡𝐨𝐥𝐚𝐬
(@ZatoichiHattori) reported
from
Kingston upon Thames, England
Cheers @virginmedia your WiFi has been so **** all day I’m wasting my @TheO2 data FFS and that is me being polite
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
@vmbusinesshelp @vmbusiness Im sorry but @virginmedia is very poor at responding and I am looking else where not worth paying £50 a month for no service and no response
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Geo-Jude FCCT
(@th3Jud3) reported
from
Croydon, England
@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia fibre service down again and can’t get to service status page to log this ...........
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Iain Sisson
(@i_am_iain) reported
from
Croydon, England
@virginmedia This was a good day ago. I'm at least 20 reboots down the line now. It's a Virgin Superhub 3 and we seem to be stuck with one solid green light at the bottom and one flashing green connection light....on a cycle
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Niall Kelly
(@niallkelly9889) reported
from
Croydon, England
@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
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Theo M-T🏎 (on follow limit)
(@BowenKnight_24) reported
from
Spelthorne District, England
Our Virgin Media WiFi router shows as working but the network doesn’t even come up for me to connect to🙃 Been having issues ever since Richard Branson asked for a government bailout... Cheers #VirginMedia @virginmedia
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elly
(@putyourboootson) reported
from
Lambeth, England
@virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?
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Damion
(@DamionSheppard) reported
from
Lambeth, England
@virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex
(@Alex_raj8) reported
@virginmedia Still not working. The white light on my hub is showing but then the WiFi symbol is flashing green. The virgin plug in our socket that connects our broadband and tv has a red light on it which I don’t think was there before.
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Tony Bradman
(@tbradman) reported
@virginmedia Every time I check the service status it says there are no known problems.
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not Manc but Lanc !
(@CaptainPencoed) reported
@ThatChris1209 @HunterGodson @virginmedia Ever tried getting out of verging media? If you know how, clue me in. The website spins you into a find out more/do it now loop that never ends.
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Damo
(@nanosheath) reported
@virginmedia is there a service outage at the moment? London.
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Lucy Loo 💙
(@lucy___loo) reported
@virginmedia We are now 2 months on - and no resolution or compensation provided following a service outage from 2nd - 12 Nov, then intermittent service from 12-16 Nov. Neighbours on the estate have been refunded already. Do I now need to escalate this to the @OmbudServices
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zambuka
(@datsee) reported
@virginmedia No dial tone , phoned using my mobile several times, no resolution, several complaints on your website, home phone not working now for several weeks
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Samuel
(@NCFC_MAD) reported
If anyone's looking at changing their internet or phone, don't go to @virginmedia! Single handedly the worst company I have ever dealt with!!
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Charlotte Tucker
(@charlotteroche1) reported
@virginmedia can you advise if there is an issue in Dublin 15 cannot get online the last hour, working from home with 2 kids trying to learn online HELP
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Teighlor
(@tmcgeehan93) reported
@virginmedia I’ve tried to find the online chat but not success... I’m a new customer and haven’t received my unique code like the email said to go and collect my new hub? This was over a week ago?
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Charli Maulson
(@Char_Maulson) reported
@virginmedia Been contacting for the last two weeks & logged the complaint last Thursday. We have intermittent loss multiple times a day, having to reboot etc to get it working. Meaning I’m having to carry out work video conferencing via personal hotspot from my mobile