Virgin Media Outage Report in Havering, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Havering, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Havering and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Havering, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Lewisham, Hackney, Romford, Ilford, Leyton, Basildon, Charlton, Dagenham, Poplar, Barking, Bromley, Upminster, Chingford and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Lewisham |
Wi-fi | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Havering, England
Latest outage, problems and issue reports in Havering and nearby locations:
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia When I eventually got someone to deal with the issue was after waiting on the line over an hour, I was told someone will contact me within 24hrs. I’m still waiting since last week Thursday.
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Sam Miles
(@SamMiles87) reported
from
Walthamstow, England
@virginmedia my WiFi isn’t working but there are no network issues in my area and no problems detected. I’ve rebooted, reset, re-attempted connection but nothing. When I call 0345 454 1111 no answer. Please help!
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia All this have been discussed and no there are no known issues in the area. Since the date the tv box was installed. We were told it will take 48hrs for the landline to start working but it never did. I tried calling so many times but only customer service for sales picks.
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Caz 💙
(@e17caz) reported
from
Walthamstow, England
@virginmedia having real problems with internet dropping out this weekend - how can I get it checked ASAP please? Working from home....! Thank you.
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?
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Charmaine Rhule
(@Charms64) reported
from
Sutton at Hone, England
@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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Simpsdj 😷
(@Simpsdj) reported
from
Walthamstow, England
@yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia Yes please. I'd like to begin a new help desk ticket for our TiVo box. We have reset it numerous times, used a new hdmi cable sent by your colleague and had a signal sent from automated phone line. This needs escalating please.
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Danny Campbell
(@dancmpbll1) reported
from
Eltham, England
Virgin media are so bad!
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄
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Simon Young
(@YoungSimon43) reported
from
Walthamstow, England
@virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.
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Dujon
(@DHGains) reported
from
Loughton, England
@virginmedia Can you please advise how I can get in contact with the relevant team to sort out my constantly very very poor Internet connection. Its been practically useless since August, getting worse since Jan '21 and is now making it impossible for me to be in virtual meetings
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Megabeth
(@BethanieStoker) reported
@ukManojLad @virginmedia @IthicaHawk I wouldn’t bother, we spent 3 hours doing al the tests with the technical team. Have the team on the forums confirming it’s an SNR problem yet they still haven’t sent an engineer out. Best of luck to you mate. We’d ditch them if they weren’t the only provider with fibre here!
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E. Newport Anglicans
(@JonMaryAndyPhil) reported
@virginmedia - why do you seem to go out of your way to make contacting Tech Support difficult? I have a specific complex problem. Phone team understood; there's nothing on the website. Live chat don't do tech support. And this really would be better addressed in writing.
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Megabeth
(@BethanieStoker) reported
@virginmedia @IthicaHawk Today’s question is: is it more efficient to spend time getting VM to send an engineer out to fix a confirmed problem OR To move house completely so that they no longer have a monopoly over our broadband?
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Storyteller
(@khushnumb) reported
@piersmorgan can you help me? No one in #virginmedia is helping
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Rohan
(@rohancodes) reported
@JimBrowning11 @virginmedia @KolkataPolice I'm a subscriber from Kolkata. Let me know if I can help in any way.
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Danny Hearn
(@dannyhearn_me) reported
@virginmedia When the order was cancelled, we got no email, no notification. Only 3 hours on virgin chat to discover what was happening. Terrible terrible experience.
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Anna 🇪🇺
(@Dolidze_A) reported
@virginmedia Hi, thank you for your response. According to the link you sent me, there are no issues in our service area. But when I run checks, it says there are issues with our Hub / router. I’ve followed all the trouble-shooting steps, but still no solution...
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Simon Hawkins
(@SimonHawkins) reported
@virginmedia Late last yr my mum cancelled after bad customer service. Sadly she passed away soon after. You sent a refund cheque to her closed acc. I wrote you a nice letter & attached death certificate for reissue. Two months on not even the decency of a reply. I rest my case.
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Manesh Parmar
(@Big_mun_p) reported
@virginmedia Internet down - apparently engineer on the way and fix estimate is 6pm. How am I supposed to work!!
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Megabeth
(@BethanieStoker) reported
@virginmedia @IthicaHawk I smell BS a member of your team has ~now~ responded to our community thread saying IT IS an SNR problem. Contrary to what 5 members of poorly trained 2nd line support said on the phone yesterday over the course of 3 hours. So....where’s our engineer?