Virgin Media Outage Report in South Croydon, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Croydon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near South Croydon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Newham, City of London, Hammersmith, Tower Hamlets, City of Westminster, Poplar, Redhill, Leatherhead, Southall, Orpington, Hounslow and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Total Blackout | |
| London |
Wi-fi | |
| London |
TV | |
| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Croydon, England
Latest outage, problems and issue reports in South Croydon and nearby locations:
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Less than two weeks on from having to wait a week to get my wifi back up & running, here we are again. No service (Battersea) and 4 days wait for an engineer @virginmedia I deserve to be compensated. This is ridiculous and unworkable. #virginmedia
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Elizabeth Bloom
(@tick_tick_BLOOM) reported
from
Lambeth, England
@virginmedia can I please send you a DM / ask someone to get in contact? I’ve got nowhere with your rude advisor over the phone.
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia Please sort out this issue ASAP!! Time is money 😭😭
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
@virginmedia Vodafone said they wanted proof of my mother inlaw illness and see if it's right for THEM to cancel her contract... She has late stage vascular dementia, half of the time she can't remember where she is let alone where her old blackberry is.
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia hi I reported an issue on sunday & an engineer booked for today who has not shown up. I have hardly any programmes & rebooted box numerous times.I am now unable to get through on the phone as message is saying there is an issue but my service update says no issues
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Hi yes now I have it says there are issues… no timescale given though
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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Richard Heasman
(@H33ZE) reported
from
Merton, England
@virginmedia Broadband in SM4 area has been down today since around midday and went down yesterday afternoon too. Actually saw a Virgin Media engineer on our road on a green box and he advised that it was all working again. Service status also currently advises no issue!!
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia My WiFi has been off all morning... I called and was told it was a problem in my area... When will it be sorted.... I need to work from home today and I can't due to this problem #virginmediadown
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Nathaniel
(@Nathaniel_801) reported
from
Poplar, England
@virginmedia It's still not working
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
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David
(@gingertrvlguru) reported
from
Lambeth, England
@virginmedia What’s the point? It’s not going to fix any quicker. You’re not going to give me anything back on my bill. May as well not waste either of our time.
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Yes I have it shows no issue. Yet when i call it says there is. Why can you never speak to anyone at Virgin? 90% of channels show W02 error message
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Richard Beenham
(@RickBeenham) reported
from
Wandsworth, England
Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!
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JS Chamberlain
(@jj_jacq) reported
from
Bromley, England
@virginmedia please help- our ntlworld emails have stopped working - saying pw is incorrect. Only solution is to access my account on virgin media but stopped using them for broadband a while ago. How can we change the pw for email?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Smith
(@sazm20) reported
@virginmedia on hold to customer services for an hour then they cut me off 🤯 Not impressed!
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Paco Party
(@PacoPacoparty) reported
Hi @virginmedia I've been trying to get in touch with someone to cancel my services over the last 4 days, but the phone keeps getting cut off after an hour of waiting. Can you help please?
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Amanda Firth
(@amandacowie) reported
@virginmedia tried to cancel today and it was made impossible. They wouldn’t accept it and hung up on me. Can’t be legal! Just want to cancel a service and I have every right to do that. Which ADR are you a member of?
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Waiting for Cthulhu
(@MikeFirth4) reported
@virginmedia Thanks, but that appears to be no help. It just gives your hopeless phone number and the Sunderland address we already have. I can't trust you to check anything we post to you. We just want to cancel our broadband as is our right!
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Sue Jackson
(@larracroft) reported
@virginmedia How can i have confidence in your company when the service is so unreliable. You take our money each month but do not provide the service you should. Your colleague told me today that expected date fault would be repaired was 7th of February!
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Amy (Taylor’s Version) 🧣
(@acharlottew) reported
LOVE to spend AN HOUR on hold with @virginmedia being forced to listen to Ed Sheeran five times and then they HANG UP ON ME when I finally speak to someone. Fuming.
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Steve Wilson
(@Dorset_Steve) reported
@virginmedia I spent 4 hours on the web chat. We rectified my bills going forward, however, we weren't able to fix the current bill. I was transferred but got cut off.
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Rachel Ross
(@rraqroo) reported
@virginmedia But Why do you make it so difficult to report a fault that is workmen related? You call centre agent insisted that I be home for an appointment tomorrow , otherwise will add £25 onto my next bill. The problem isn’t inside my home, it’s outside my boundary under the pathway.
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Sue Jackson
(@larracroft) reported
@BeardofRice1 @virginmedia I really sympathise. I’ve not been able to do any work today because there’s an outage with VM in my area! The service is very very poor but reviews with Sky are equally bad.
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Dannii Clayton
(@danniiscr) reported
@virginmedia I want it sorting today The complaint was made on the 14th January