Virgin Media Outage Report in East Acton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near East Acton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bermondsey, London, Croydon, Walthamstow, Walton-on-Thames, City of Westminster, Southwark, Wembley, Hackney, Islington, Belsize Park, Watford, Tottenham, Enfield Town and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| Croydon |
Wi-fi | |
| London |
Wi-fi | |
| City of Westminster |
Total Blackout | |
| Croydon |
Internet | |
| Croydon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Acton, England
Latest outage, problems and issue reports in East Acton and nearby locations:
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia fibre service down again and can’t get to service status page to log this ...........
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𝐍𝐢𝐜𝐡𝐨𝐥𝐚𝐬
(@ZatoichiHattori) reported
from
Kingston upon Thames, England
Cheers @virginmedia your WiFi has been so **** all day I’m wasting my @TheO2 data FFS and that is me being polite
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Ben James Photography 🔆
(@BenJamesPhotos) reported
from
Ealing, England
Virgin Media have the worst customer services, shambolic systems and ridiculous processes, I hate having to be one of their customers as no other provider down our road gives us fibre broadband. Utterly shameful! @virginmedia #virginmedia #rubbish 😡
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@virginmedia @JanHammersSon I’ve no internet in N19 no problems reported on status, logged into test..,.. you have broadband problems.... really?
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Niall Kelly
(@niallkelly9889) reported
from
Croydon, England
@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
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tom 'easiest deal in history' parkinson #FBPE
(@tomthemac) reported
from
Tottenham, England
@MrKenShabby @virginmedia Dump them. Get @zeninternet FTTC or even FTTP if you are lucky. Much more reliable. On average faster too. Less contention (sharing with other users) of bandwidth advertised. Never looked back...
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GStramaccioni
(@Stramauk) reported
from
Ealing, England
@virginmedia your super fast broadband failed, again, for the 6th time this month. No support during this hours so I have to waste 2h until you guys can answer! Great service?
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Bhavin
(@Bhavinchief) reported
from
Watford, England
@virginmedia there is another internet outage again in the area what’s going on?
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Thanks for your reply. I have been trying since last week to cancel my rolling 1m Broadband contract (nothing to do with the service, just needed it while renting). I have tired for 4 days to get through on the only # on your website to cancel a service but can’t get through.
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Any further help in this matter? I’ve been trying to cancel my contract for a week now without success.
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liam
(@g4g02_) reported
from
Lambeth, England
can you drop me a DM please @virginmedia regarding a phone issue. can’t seem to get through when i call up ?
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia my internet keeps cutting off and today not working! I had tried everything your hub mentioned and nothing
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Ben James Photography 🔆
(@BenJamesPhotos) reported
from
Ealing, England
@Joeynoble @virginmedia Trying to get the account transferred into my wife’s name, we’ve been messed around for weeks. Utterly useless, I could move to another provider I would, cannot stand them. @skytv customer service used to be incredible when I was with them, Virgin could learn a lot from them! 😡
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Dale 🔶 🦁
(@DaleMC_) reported
from
Camberwell, England
12 hours without service is rather poor @virginmedia
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Iain Sisson
(@i_am_iain) reported
from
Croydon, England
@virginmedia This was a good day ago. I'm at least 20 reboots down the line now. It's a Virgin Superhub 3 and we seem to be stuck with one solid green light at the bottom and one flashing green connection light....on a cycle
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Richard Mander
(@RichardMander1) reported
from
Lambeth, England
@virginmedia what is wrong with the service in SE27?
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#HellomynameisPaul💙
(@PaulWRamsay) reported
from
Camden Town, England
@virginmedia Reg is YT17ZTM, it’s one of the few road in the area where permits are not needed every day, only on match days. Would you not help the driver get a permit for his own Rd? What rules do you have for driver vans being left outside of work hours?
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elly
(@putyourboootson) reported
from
Lambeth, England
@virginmedia Broadband (South London) completely down for the second time within a month. Service page estimates 4pm fix - so I’m not going to be able to get very urgent work done today. So, can we get compensation for this rubbish?
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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Paul Nockolds
(@KnooKie_uK) reported
from
Richmond, England
@virginmedia broadband has been up and down all day but in last 2 hours it's so bad that we cannot do anything. Had to use my phone to send this message. TW1 area. Any issues?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peaky
(@peaky91) reported
@virginmedia 24hours? I’ve spent 2 hours 40 minutes trying to sort it. Just to be passed around the WhatsApp system so I give up and you can keep collecting my money. I’ll just cancel my direct debit then someone will call no doubt!
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Amina Shah
(@aminashahright) reported
@virginmedia @YASARATULHUSSAI Since the above date still no resolution just spent 57 minutes on call with 3 people who had no idea what they are doing and call cut off and no one called back
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Neil Hoskins
(@NeilHoskins77) reported
@TommyBarnett69 @virginmedia If your price is being adjusted mid-term, then you could potentially exit the contract right away without penalty as they have adjusted the terms of your contract…..your main obstacle here will be Virgin’s diabolical customer service
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Peaky
(@peaky91) reported
@virginmedia Well you’ve done nothing to disprove my original tweet that the customer service is ****
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Oak Financial
(@OakFinancial_) reported
Hey @virginmedia my phone isn’t working but service checker says no faults. 2 different phones have no dial tone. How can I fix this?
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Sharon
(@Sharon38108568) reported
@virginmedia I have no devices to do this. Can an engineer please come out to resolve. Its crazy I'm paying g for a service which is faulty
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please_shush
(@pleaseshush1) reported
@virginmedia Doesn’t that suggest you are not willing to compensate your customers unless they don’t have internet for more than 2 days from the point of complaint? So, it’s ok for your customers working from home to lose earnings because your service fails to deliver.
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Paul
(@Random_Geek1020) reported
@virginmedia Hi, I have received a message to advise me that you will suspend my service in the next few days due to lack of payment. I just wondered if you could give me a little extra time to pay, as I'm planning on paying on Thursday (next week) when I get paid? Thank you
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Ade Hartland
(@AdeHartland) reported
@virginmedia The engineer checked internal and external equipment and found a problem externally. This appointment was booked by us but there was a weeks wait before they came.
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Farooq
(@Bo552023) reported
My goodness, I gave @virginmedia so many opportunities to resolve my issue with so much patience, yet they keep failing. Someone third party needs to investigate.