BT (British Telecom)

BT (British Telecom) Outage Report in Tolworth, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Tolworth, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Tolworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Tolworth, Greater London, England 02/01/2026 08:25

February 01: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Tolworth, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Poplar, London, Southwark, Northolt, Hackney, Thornton Heath, City of Westminster, Paddington, Camden Town, Tower Hamlets, Wandsworth, Wembley, Islington and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomPoplar E-mail
United KingdomCroydon Wi-fi
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Tolworth, England

Latest outage, problems and issue reports in Tolworth and nearby locations:

  • AlsubaieSalem سالم السبيعي🇰🇼 (@AlsubaieSalem) reported from Wandsworth, England

    @bt_uk Hello Sir , How can i cancel my contract with you , because you delayed . You told me i will connect with wifi on 24th/09 then you sent sms it will be 30th . Can you please tell me how can i broke my contract. Thanks

  • PaulyKendrick Paul Kendrick 🐭🎮🍸🏳️‍🌈🎭 (@PaulyKendrick) reported from Islington, England

    @elgobsucram @bt_uk They’re the worst. They charge me £10 for a new (identical) hub every time I renew; I have 3 now.

  • mishmash100 Michelle Casey (@mishmash100) reported from Wandsworth, England

    @bt_uk called to discuss my overpriced broadband deal and poor connectivity on Thursday. Spoke to Jake who promised me a call back at 11am on Friday. 4 days later.. Nothing

  • vik_seth21 Vik Seth (@vik_seth21) reported from Hillingdon, England

    @bt_uk Still not response on my complaint which I was promised would be looked at today. Not surprised at all. No wonder so many people have issues with your service

  • Grace_KIS Grace Graham MSc (@Grace_KIS) reported from Hackney, England

    Thank you @bt_uk, you're the business. Shaun, one of your agents took the time to help me to get one over on scammers/hackers who tried to get my information and internet details. Just simply turn off your WPS configuration and they can't get in! #CyberSecurity #onlinesafety

  • BlackheathDogs Blackheath Dog Walkers (@BlackheathDogs) reported from London, England

    @bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

  • MarvManPro Marv- So Real Sounds (@MarvManPro) reported from Poplar, England

    @bt_uk It was via wireless and wires connections, it appears to be okay today however, I pay for a service and have not received it!

  • TheBonnieKiwi Kiwi 🥝 🔜 #EGX London | #4TG Game Con (@TheBonnieKiwi) reported from Poplar, England

    @kurbeco @aravelle @SkyUK @bt_uk @Hyperoptic I’d shit my pants at a 1000/1000 connection 😅 but after having 15/1.5 for years with Sky, BT and Vodafone... it was a relief to get 110/6.5 with Virgin

  • matw69 Mathew Wood (@matw69) reported from Richmond, England

    Well done @bt_uk ! Lied to for a 2nd time! You really should get your staff fully trained and not to tell lies down the phone! Expecting a call from a leader/manager ASAP!!

  • MaverickLegacy Graham Le Fevre (@MaverickLegacy) reported from Brentford, England

    @bt_uk That could be it as I have been into the hub manager before and it worked no problems. So obviously I must have missed the prompt to change the password.

  • mwarn73 Martin Warner (@mwarn73) reported from Poplar, England

    Funny how now that my @bt_uk services are up and running, I’m getting calls and texts all the time from them asking if it’s all ok and can they close the complaint. When my services were out (for 4 weeks) I couldn’t get hold of them for love nor money! 🤔

  • vik_seth21 Vik Seth (@vik_seth21) reported from Hillingdon, England

    Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail

  • TheMadness97 Sir Byron (@TheMadness97) reported from Camberwell, England

    @bmthcult @bt_uk It's terrible! Worse than Talk Talk and I'm paying more!!

  • vik_seth21 Vik Seth (@vik_seth21) reported from Hillingdon, England

    @bt_uk No, apparently your supervisors don’t work on weekends so I have to wait to Monday. This is the 2nd time I’ve had to contact you about this issue as well.

  • RadioFacilities Radio Facilities (@RadioFacilities) reported from Hounslow, England

    @btbusinesscare I have been waiting for three weeks for a manager to telephone me to discuss mis-selling that went on on our account. Despite regular chasing, I have still not been contacted. Shocking service.

  • ianbriggs Ian Briggs (@ianbriggs) reported from Croydon, England

    @jimmykorderas am watching @WWENXT on the network as over here @skysports are not showing it 😠 still in January @btsport will be showing @WWE

  • AviatorDavid David Cheung (@AviatorDavid) reported from Hillingdon, England

    @bt_uk and @EE, can some1 pull their finger out and fix my 0.3Mbps 4G conn @ my workplace TW6 2FL. Like this for 3 months and still no resolution! 😤😠😡

  • AviatorDavid David Cheung (@AviatorDavid) reported from Hillingdon, England

    @EE Hello Russ, it is 4G mobile conn, which is way slower than 3G conn. Raised & escalated with @bt_uk, but as network belongs to EE, nothing they could do. Please help!

  • carlozoccali Carlo Zoccali (@carlozoccali) reported from Woking, England

    @bt_uk Yes but looks like I won’t have service till next Friday at the earliest which is not ideal then still have to wait for fibre to become available not quite the upgrade I was hoping for when switched from sky

  • sheilahooper Sheila Hooper (@sheilahooper) reported from Lambeth, England

    @bt_uk please update on email outage

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • MrJakeyJake Jake (@MrJakeyJake) reported

    @bt_uk BT is hands down the worst company I have ever dealt with.

  • SilentNoodles 𝓝𝓸𝓸𝓭𝓵𝒆𝓼 🍜 (@SilentNoodles) reported

    @JulianArthurs @bt_uk I knew that, i slipped my mind, my bad

  • HdKruno Kruno 🇬🇧 (@HdKruno) reported

    @bt_uk No thank you we have taken it further to an Ombidsman to eventually take it to court you take the piss every month if its not the bill the Internet is terrible and you charge 40+ a month **** Company !

  • HughRisebrow Hugh Risebrow (@HughRisebrow) reported

    @Sonos @btsport Having wasted hours trying to solve a problem with my Sonos, I eventually get through to the Sonos helpline. Apparently BT have upgraded router software with bugs. Neither Sonos or BT could be bothered to tell customers, who have wasted hours #poorservice

  • hibbytrish Hibbytrish (@hibbytrish) reported

    @bt_uk Thanks. There seems to be no way of getting rid of the message without pressing OK. It would be good to know for sure if BT have been sending out emergency alert test messages. Are you able to find out please?

  • lfmCompSci Lee Fitzmaurice (@lfmCompSci) reported

    @bt_uk When will @bt_uk and EE offer 5G home broadband like Three’s service?

  • Keiranwdigital Keiran Wilkinson (@Keiranwdigital) reported

    @JulianArthurs @bt_uk Just got the same on EE but the message says it's from @bt_uk Used the emergency broadcast function on my phone

  • christianklotz Christian Klotz (@christianklotz) reported

    @bt_uk I’ve been assured many times by customer support that I am no longer expected to return my SmartHub (a request that was made wrongly to begin with) and I just received another reminder or facing £50 charge. Can you help please? This is really getting rather annoying

  • Footyfan20001 Footyfan2000 (@Footyfan20001) reported

    @lukesmart89 @btsport Doesn't work from the enhnaced player. but does work from the standard player

  • JulianArthurs Julian Arthurs (@JulianArthurs) reported

    Weird emergency broadcast alert today, have never seen one before, even though I've known of their availability in GSM phones since 2G days. Was it genuine @bt_uk or some phising scam? Only it said "test message #2 from BT UK, please ignore"