BT (British Telecom)

BT (British Telecom) Outage Report in Tolworth, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Tolworth, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Tolworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Tolworth, Greater London, England 03/12/2026 21:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (6%)

    E-mail (6%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Tolworth, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, London, Hammersmith, Hackney, Southwark, Camden Town, Hounslow, Southall, Wandsworth, Brentford, Paddington, City of London, Isleworth, Islington and Ealing.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomHammersmith Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Tolworth, England

Latest outage, problems and issue reports in Tolworth and nearby locations:

  • mwarn73 Martin Warner (@mwarn73) reported from Poplar, England

    @bt_uk you are, without doubt, the most antiquated company there is. I would challenge anyone to come up with a company that is less customer centric than you.

  • sheilahooper Sheila Hooper (@sheilahooper) reported from Lambeth, England

    @bt_uk please update on email outage

  • mwarn73 Martin Warner (@mwarn73) reported from Poplar, England

    @bt_uk It has Aisling, that doesn’t make it good customer service, that just delays my order by another 2 weeks.

  • RobVary Rob ‘Mr Vee’ Vary (@RobVary) reported from Camberwell, England

    @bt_uk I’ve had issues with my broadband dropping out for over 6 months . Had several engineer visit . Issue still resolved . Conflicting reports . Last engineer said it was the router and said I will receive a new one . 2 weeks later still not received anything. 😔

  • mwarn73 Martin Warner (@mwarn73) reported from Paddington, England

    48 minutes to not be able to solve a problem. I know I’m not the only one that has this challenge with @bt_uk it is baffling how hard they make customer service... #antiquatedsystems #bt

  • Siobhainis1 Siobhainis (@Siobhainis1) reported from Croydon, England

    @btbusinesscare They can't help I am told to wait for a call back and all this time loosing business because I have no phone lines #poorcustomerservice

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    Not quite one week in but I can wholeheartedly support @bt_uk Whole Home WiFi! 👏🏻👏🏻

  • ricmann1977 Ric Mann (@ricmann1977) reported from Camden Town, England

    @moodybastardo @alexhoweng @btsport Bit rude.

  • vik_seth21 Vik Seth (@vik_seth21) reported from Hillingdon, England

    Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail

  • nathantalbot Nathan Talbot (@nathantalbot) reported from Camden Town, England

    @OpenreachHelp Yes, I had, but @BTCare told me to reach out to you. @BTCare what info do you need to resolve this before I lodge a complaint with @ICOnews regarding this because the STOP reply clearly hasn’t worked.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @bt_uk so for the second time in 3 week we have no land line. Unable to talk to some one as first cut off and now just ringing . How long is it going to take to fix it this time and how long until it happens again. It's totally your fault and you have hung up again 3 times

  • FrHadan Fr Hugo Adán (@FrHadan) reported from Camberwell, England

    @bt_uk me bt WiFi has been down for the last six hours!

  • PaulyKendrick Paul Kendrick 🐭🎮🍸🏳️‍🌈🎭 (@PaulyKendrick) reported from Islington, England

    @elgobsucram @bt_uk They’re the worst. They charge me £10 for a new (identical) hub every time I renew; I have 3 now.

  • mishmash100 Michelle Casey (@mishmash100) reported from Wandsworth, England

    @bt_uk called to discuss my overpriced broadband deal and poor connectivity on Thursday. Spoke to Jake who promised me a call back at 11am on Friday. 4 days later.. Nothing

  • Siobhainis1 Siobhainis (@Siobhainis1) reported from Croydon, England

    @btbusinesscare so no phone lines for us this miring thanks BT yes brilliant customer care !!!!!not

  • PaintSewGlueChe Diana (@PaintSewGlueChe) reported from Wandsworth, England

    @bt_uk my broadband has been down for nearly 2 days with not a single update on status. When I try to check the site for my phone number, the system crashes me out. Very frustrating.

  • mwarn73 Martin Warner (@mwarn73) reported from Paddington, England

    I really dislike @bt_uk it has to be one of the worst customer service experiences out there. It takes so long to just get your call answered. The classic case of a company that’s so big, no one knows what they’re doing 😔

  • mwarn73 Martin Warner (@mwarn73) reported from Paddington, England

    @bt_uk Thanks for reaching out Jordan, but to be honest, after 196 mins on the phone across 2 calls, I’m kind of done. BT is always super busy, it never changes, but they have assured me now that it will be fixed by midnight... which they assured me yesterday too... 🙄

  • nathantalbot Nathan Talbot (@nathantalbot) reported from Camden Town, England

    @OpenreachHelp Yes, I had, but @bt_uk told me to reach out to you. @bt_uk what info do you need to resolve this before I lodge a complaint with @ICO

  • mwarn73 Martin Warner (@mwarn73) reported from Poplar, England

    So in my ongoing battle with the idiots at @bt_uk A week has now passed and still no internet and tonight 50 mins on the phone and no answer. Worst customer service ever...

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • iamthenez Neil Carr (@iamthenez) reported

    @bt_uk hiya, are you having mobile issues in CA28? My mobile data has disappeared after a couple of notifications saying something along the line of "your operator has temporarily turned off mobile date". Ta

  • keith1403 Keith Ledson (@keith1403) reported

    @bt_uk so when I connect to digital voice and there’s a power cut, how do I make an emergency call? I own an old corded phone to use at present in such instances, will that still work?

  • kevsmac Kevin McAleer (@kevsmac) reported

    They actually wanted to charge me a delivery cost for the replacement equipment as well. This just gets better and better. Here's a tip - focus on the customer, not the process... Process automate things, so you're just being stupid, faster. @BTCare @bt_uk @btbusinesscare

  • an7h0w50n1 An7h0w50n (@an7h0w50n1) reported

    @bt_uk Your done 10 disconnects in 3 hours I've had enough of this bullshit service plus prices have gone up yeah ok overcharging for a crap service I'm ringing up later to cancel u constantly lied to through the year I've had enough of ur greedy company

  • AjMamajenks Anne Jenkins (@AjMamajenks) reported

    @bt_uk how many engineer visits will it take to sort out our phone line? Still counting! No phone and broadband yet again… no engineer available for 5 days? Absolutely shocking service #awardforworstservice #doyouevencare

  • Dyoung41290832 D young (@Dyoung41290832) reported

    @bt_uk Any chance of you people actually bothering to run a service that works? No broadband since last night - which means no phone and no ability to work. Will you be reimbursing me for the money I've lost?

  • Proplant1 Proplant Scaffolding Ltd (@Proplant1) reported

    @bt_uk Yes, after the massive power outage in Brentwood Area this morning, we have no phone line or internet. Power is back on though. Any suggestions ?

  • MintMakerStudio Clare 🌻 - Mint Maker Studio (@MintMakerStudio) reported

    Another bit of crap marketing mail for you today! @bt_uk sending marketing mail to the male director of my female run company. If you look up the listing for my biz at Companies House, I am listed first.

  • nigep Nigel Parrish (opps/up/side) (@nigep) reported

    @Pterangelol @bt_uk Interesting. Trouble is the system will bill anyway automatically and it’s a right hassle trying to talk to someone at BT.

  • kevsmac Kevin McAleer (@kevsmac) reported

    @btbusinesscare I've talked to your complaints team and there is literally nothing that the entirety of BT can do about it. Its simply a process that cannot be broken. If one of my customers is impacted by a mistake I'd make - I'd be on a motorbike with a new simcard to get them up an running.