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O2

O2 Outage Report in Erith, Greater London, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Erith, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Erith, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at O2

O2 is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 31% Internet (31%)
  • 22% Total Blackout (22%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Erith, England

The most recent O2 outage reports came from the following cities: City of London, Croydon, Hackney, Bromley, Enfield Town, Poplar, Brentwood, Gravesend, Chingford, Southwark, Ilford, Thornton Heath, Upminster, Abbey Wood, and Harringay.

CityProblem TypeReport Time
City of London Phone 5 days ago
Croydon Phone 7 days ago
Croydon Internet 7 days ago
Hackney Phone 8 days ago
City of London Internet 11 days ago
Hackney Internet 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Erith, England

Latest outage, problems and issue reports in Erith and nearby locations:

  • CerviF
    Fran (@CerviF) reported from Walthamstow, England

    I have just had a text from scammers pretending to be @O2 telling me there was a problem taking payment. They asked me to click on a link to confirm bank details. I didn’t. I deleted the text. Please RT and help others.

  • Mirella2401
    Mirella (@Mirella2401) reported from Snodland, England

    @O2 1/2 I have switched my phone off restarted numerous times but the signal is still awful.still unable to make or receive calls during the day! Appreciate that everyone is on their phones more than every now but I would appreciate a bit more help rather than just lk network guide

  • MJPalmer84
    MJ Palmer - Mr Gay England 2020 Finalist (@MJPalmer84) reported from Islington, England

    The amount of time I have spent on the phone to them trying to sort it, I can’t find wait to tell them my hourly fee that I want compensating for; how basic is getting a phone that rings! NEVER GO WITH @o2

  • steffiegc
    Steffie (@steffiegc) reported from Eltham, England

    @O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @O2 Your crap eCommerce system is driving me away, EE is looking better all the time! Sort it out! there was a deal 4 weeks ago for upgrading to a iPhone 11 Pro Max for 30 plus 37 a month can’t get that now!!!! So bad for a company in this sector to have such a bad eCommerce

  • Scampboi
    Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

  • ellajack1
    Bev Muir (@ellajack1) reported from Croydon, England

    @O2 I cant get through to customer services and its urgent

  • ElizabethWaight
    Elizabeth Waight (@ElizabethWaight) reported from Poplar, England

    @KateAGriffin @O2 I called @CPWTweets and got an amazing deal switching to EE. So quite glad they were rude 😉

  • ElizabethWaight
    Elizabeth Waight (@ElizabethWaight) reported from Poplar, England

    After being on hold @O2 for an age to upgrade, customer service bloke atonal and barely responsive, then for some reason could no longer hear me, said FFS down the phone and hung up. Brilliant work. Think I’ll be switching provider.

  • BenFisherCT
    Ben Fisher (@BenFisherCT) reported from Islington, England

    We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

  • zakariyaa_b
    NEW YT VIDEO - LINK IN BIO🚨 (@zakariyaa_b) reported from Poplar, England

    @O2 I’m not your customer but I am CERTAIN that this violates GDPR as well as the Data Protection laws

  • johnbarbiebutt
    john flood (@johnbarbiebutt) reported from Stone, England

    @O2 how are you ignoring my DM from 6 days ago and my tweets from 3 days ago yet answering others from an hour ago 😡 guessing if cancel my direct debit you’ll be in touch!!

  • dionjoseph_
    🍀 Dion Joseph 🍀 (@dionjoseph_) reported from Bexleyheath, England

    @callumjohn28 @O2 Ahh that’s shit! 😩 call up next time, I just got off the phone with o2’s customer service team and they actually gave me a really good deal I’m shocked lol

  • Scampboi
    Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

  • PaulGrayburn
    Mr Grayburn (@PaulGrayburn) reported from Romford, England

    Hey @O2 I wish you’d stop shoving Disney+ down my throat as an extra. What would be nice is being able to share my data with my son but you won’t allow that. My biggest regret rejoining you. Probably wouldn’t of bothered if I knew!

  • iDaffySB
    Daffy (@iDaffySB) reported from Hackney, England

    Dear @O2, I’m having problems paying my bill, please help..

  • iDaffySB
    Daffy (@iDaffySB) reported from Hackney, England

    @O2 is there something wrong with your system because I’m unable to pay my bill today, please fix!

  • LiamFos78239707
    Liam Foster (@LiamFos78239707) reported from Meopham, England

    Appalling signal on @O2 for the last few weeks. Repeatedly dropping calls and can’t hear other person. If there are service problems communicated his to your customers so they are aware/understand.

  • emmawebster
    emmawebster (@emmawebster) reported from Camberwell, England

    @O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!

  • LebbyE
    Lebby Eyres (@LebbyE) reported from Islington, England

    I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Boltondave
    Dave Hilton (@Boltondave) reported

    @O2 Absolute JOKE O2 been trying to log into Priority since 9 this morning and still can't get log in. Not only has the signal gone sh*t but the service aswell

  • rachelskids
    Rachel's Childcare (@rachelskids) reported

    @O2 What a joke, never stood a chance even after trying for 8hrs 😡!!

  • AnthonyHeald1
    Anthony Heald (@AnthonyHeald1) reported

    @O2 How ******** have you sold out when you can’t even get on the ******* priority site & thats ******* swearing

  • Gemlb1983
    Gemma Burns (@Gemlb1983) reported

    @O2 How it is taking THIS long to fix an issue?! It’s been nearly 8 hours I don’t think one person on here has managed to get tickets @O2 are they still available??

  • boneyunks2271
    Boneyunks227 (@boneyunks2271) reported

    @O2 You should be embarrassed at today’s system problems. Useless

  • BandanaSavos
    Savo's Bandana (@BandanaSavos) reported

    Thankfully my @O2 contract is up so the only benefit of priority which never ******* works is no longer a benefit and im free to leave 👍🏻

  • Kazza1911
    Karin Arnold (@Kazza1911) reported

    @O2 What a joke. Couldn't even access priority even though being a priority customer 😡

  • McgurkMargaret
    Magsie (@McgurkMargaret) reported

    @TammyLouiseWood @O2 O2 priority app I am one frustrated customer trying since 10am this morning to get tickets for Peter Kay. Your app should be better equipped to cope with demand

  • alexthorpe10
    alex thorpe (@alexthorpe10) reported

    @O2 What the hell are u some sort of joke I been on it since 8:30 this morning and your telling me it’s all sold out my god the worst network to be really

  • marlysmittas
    Marly (@marlysmittas) reported

    @O2 Absolute joke yous like. App and website has been down literally all day, pathetic company