O2 Outage Report in Epsom, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Epsom, Surrey, England
The most recent O2 outage reports came from the following cities: London, City of Westminster, Thornton Heath, Esher, Kensington, Worcester Park, Southwark, Wandsworth, Wallington, Kingston upon Thames, Hammersmith and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Phone | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Phone | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
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Mike Brownnutt
(@MikeBrownnutt) reported
from
Merton, England
@O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉
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Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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Zara
(@zarascakes) reported
from
Croydon, England
@ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
Worse customer service @o2 I give up!
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Rachel Winn Casting
(@RachelWinnCast) reported
from
Redhill, England
@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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Tom Bassett
(@oxymoron_tom) reported
from
Wandsworth, England
Is there a issue in the Earlsfield/Clapham Junction area, consistently been getting speeds of 0.01MB or no data at all @O2
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Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
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Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
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VOTE
(@ZoeThomas1204) reported
from
Guildford, England
I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.
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Eva Hamilton
(@MedinaMadam) reported
from
Camberwell, England
Not good customer service at all! Maybe you need to join me @O2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Kathryn ✨👸🏼
(@ikathrynxoxo) reported
@O2 How long does it usually take to process a number transfer from another network to O2? I provided my PAC code when I placed my new sim order over a week ago and have yet to hear when my number will transfer?
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Stephen Williams
(@spwilliams137) reported
@O2 I've been trying to close my account for 3 months and you're still charging me and force me to call a premium line from Germany! Why is your customer service fallen so far from what it was? #PLEASEHELP
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Shane Williams
(@Willo_1969) reported
@PeterLa87509130 @O2 We had issues too, finally worked on 3rd attempt (PayPal and Amex both came back with error messages when both working fine on other purchases. Tried a Visa card which worked )
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🌱La_La_Gomera
(@La_La_Gomera) reported
@SHadjipateras @O2 @actionfrauduk Don’t trust o2 After 2 yrs & 4 mths & 100s of complaints they sent an aggressive rude email saying they can’t find the original complaint because they have ‘archived’ it so aren’t going 2 help & aren’t going 2 refund the money then told me to go get a lawyer if I don’t like it
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Gh4ni
(@KenyanGhani) reported
@O2 How do I actually speak to a live agent? I get sent in circles. To the app that tells me no one is available. I can't wait for my contract to to end. The service and coverage has been💩
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John Lee
(@JohnLee95742005) reported
@O2 I requested my PAC code yesterday via messanger. Went through all the security questions but it still hasn't arrived. Can you help please?
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Kiki
(@Epic_Kirsty) reported
@rhianna_joseph @AlexanderChrisS @O2 Girl, if only it was that simple. I've tried. I really have. Maybe if O2 could jump in and explain why I've spent over 9 hours over the last month on trying to call, unsuccessfully I might add. Still waiting on a reply to a complaint dated 03/03/23 so I'm not holding out hope.
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Maisy Minx
(@maisy_minx) reported
So @O2 could you please explain why me paying off my device plan has caused my tariff to increase by almost 50% which basically covers your loss from my device payments? Paying off my device should save me money not mean I’m paying more for the service you were already providing
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Adele Decent
(@AdeleDecent) reported
@O2 absolutely disgraceful service from you today. A newly bereaved widow asked us to sort out her late husband phone. We had to hang on for 27 minutes until someone from the so-called bereavement specialist team could be bothered to answer the call and then be downright rude
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Tim
(@Timinho50) reported
@O2 can you assist please? Now 5 days and no service #o2