O2 Outage Report in Epsom, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at O2
O2 is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Epsom, Surrey, England
The most recent O2 outage reports came from the following cities: Kingston upon Thames, Wandsworth, London, Southwark, Hammersmith, Croydon, City of Westminster and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames |
Phone | |
| Wandsworth |
||
| London |
Total Blackout | |
| London |
Internet | |
| Southwark |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Rachel Winn Casting
(@RachelWinnCast) reported
from
Redhill, England
@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Mike Brownnutt
(@MikeBrownnutt) reported
from
Merton, England
@O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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Eva Hamilton
(@MedinaMadam) reported
from
Camberwell, England
Not good customer service at all! Maybe you need to join me @O2
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Zara
(@zarascakes) reported
from
Croydon, England
@ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
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Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
Worse customer service @o2 I give up!
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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David Chow 📶
(@davidchow) reported
from
Hammersmith, England
@MIROFUR Disagree. In the UK it was an exclusive on @O2 as they built out EDGE and turned on support for interactive voicemail. It created a massive influx of people to the base, who continued to stay on even when the 3G version eventually shipped to other carriers.
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Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
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Tom Bassett
(@oxymoron_tom) reported
from
Wandsworth, England
Is there a issue in the Earlsfield/Clapham Junction area, consistently been getting speeds of 0.01MB or no data at all @O2
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.
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Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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VOTE
(@ZoeThomas1204) reported
from
Guildford, England
I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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rhianna
(@_rhiannana) reported
Safe to say I won’t be renewing my contract with @O2 once it ends. Terrible customer service. Happy to overcharge by mistake but unable to refund into the same account? 🤨
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Edan Powell
(@thenameisedan) reported
.@O2 does Apple Watch cellular work whilst roaming? I haven’t had signal for the last day or two.
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Dave
(@djt81) reported
@O2 paying top whack for a 5g contract and to be honest the service is average at best. Are you having ongoing problems in the West Yorkshire area
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Adam Crawford
(@AdzCrawford2003) reported
@O2 If you actually tweeted that from your phone, you would have one of the following issues… 1. Congestion in the area, 2. Lack of signal. Lol
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Louise Geraghty
(@LouiseGeraght13) reported
@O2 why offer next day delivery on accessories when it takes a week or more to even process the order and when contacted no one will give you a status update on your order just told to wait for an email will it come before Xmas - who knows!! Terrible customer service
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chris fear
(@bluegaschris) reported
@O2 No service! bill is never the agreed amount no customer service ! How can anyone on o2 be happy! legal scammers
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Edward Thompson
(@_EdThompson) reported
I was with Orange / @EE for nearly 30 years. Then my screen broke one day and I was told that EE could fix the screen only if they wiped my phone, I'd lose the first year of my twins baby photos/videos. I declined but the EE store person wiped the memory card anyway Hello @O2 !
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Tom Hackworthy
(@hackworthy_tom) reported
@O2 I order the 14 pro max at the end of September. Not even so much as an update of when I will receive it. Even a rough date! Phoned multiple times to no avail starting to seriously consider cancelling can you provide any help
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Jay
(@join4te) reported
@O2 Day 8 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.
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Iraq Lobster 🦞
(@TamieOfficial) reported
@O2 Happy Monday to everyone except YOU. Your 4G barely works. At least you can nudge the guy in front of you, we are stuck with you telling us there’s no known issue in our area. :/