O2 Outage Report in Epsom, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Epsom, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Epsom, Surrey, England
The most recent O2 outage reports came from the following cities: Surbiton, London, Croydon, Hammersmith, Richmond, Hounslow, City of Westminster, Merton, Dorking, Epsom, Caterham, Oxshott, Feltham, Southwark and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Surbiton |
Phone | |
| London |
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| London |
Phone | |
| Croydon |
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| London |
Phone | |
| Hammersmith |
Internet |
Community Discussion
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O2 Issues Reports Near Epsom, England
Latest outage, problems and issue reports in Epsom and nearby locations:
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Dimitthri Lochana Vithanage
(@sparkyDLVXO) reported
from
Banstead, England
@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
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Robert Valentine
(@NeedMoreTea) reported
from
Kensington, England
@O2 I get masts break down etc, but two weeks is quite a long time.
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Tommy Pickles
(@DJTommyPickles) reported
from
Wandsworth, England
@O2 truly the worst customer service I’ve experienced in a long while
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2
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Samantha Blandy
(@26samb) reported
from
Kingston upon Thames, England
@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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Hayden | London Event Photographer
(@AdairDrivePhoto) reported
from
Wandsworth, England
Hi @O2 links in your last email are not working for me. #GoDine
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dr nabila 🌹
(@nmunawar) reported
from
Wandsworth, England
Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so
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Sean Parry
(@SeanEdwardParry) reported
from
Wandsworth, England
@O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
My mum is vulnerable and can’t use the internet... she needs help @O2
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Corey Lee
(@caddydorey) reported
from
Croydon, England
@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision
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Tania d'Alcor #FBPE 🕷🐟🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺
(@TaniaAlcor) reported
from
Kensington, England
@No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.
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Caz Young
(@The_Caz) reported
from
Wandsworth, England
@O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....
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Chiswick RFC Girls
(@ChiswickRFCGirl) reported
from
Hammersmith, England
Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
@TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!
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Roslyn
(@RoslynBriggs89) reported
from
London, England
@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.
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bambam
(@mustafayadigg) reported
from
Croydon, England
@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now
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AA Ron 🖤
(@Munden87) reported
from
Croydon, England
Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie
(@natslife) reported
@O2 @virginmedia signal has been useless for nearly 2 weeks and the person in 02 shop in #Colchester today said no idea when things will improve as they’d been told it would be fixed by LAST Saturday! What is going on?
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JOLOV - Author 📖🌍🇺🇦
(@LovellAuthor) reported
@O2 I'd love to be able to, but so far in 2 months: two calls, two shop visits. YOU STILL HAVEN'T MANAGED TO PORT MY PHONE TO YOUR NETWORK, other than to receive calls and texts. So basically so far you have been utterly useless as a company.
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Vikki Louise
(@XxVikki_LouxX) reported
@O2 absolutely shocking customer service from O2. After being a customer for 19 years, I've never experienced Customer service like it. A complaint raised in November21, no reply from your 'conplaimts review service', dire customer service from your refresh team... 1/3
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Sally Chua
(@salleechua) reported
@O2 Your retention team is refusing to let me terminate my contract and told me to wait. This is ridiculous. So that means I am going to another to another provider to get my contract terminated.
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Vikki Louise
(@XxVikki_LouxX) reported
@O2 managed to speak to Chloe, a 'manager' in the Refresh team in January who asked for photos then couldn't be bothered to reply once I'd sent them, to be told by another inept member of Refresh staff, my complaint had been closed it's MARCH22 and it wasn't remotely closed...2/3
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Mr Smith Locks Ltd - Locksmiths
(@MrSmithLocksLtd) reported
from
Swillington, England
Who, was unaware of it, until it was highlighted by a member of the service providers team? I think I'm due some compensatory reimbursement for lost income pf almost 50% is a huge amount of business to lose isn't it @O2?
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Old Bill
(@OldBill82930582) reported
@O2 just took out an all inclusive sim £25 , the signal is shocking came as part of my virgin deal . Worst provider ( except smarty ) I’ve ever been with for signal / coverage etc !
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Queen Vixsta
(@QueenVixsta) reported
@O2 absolute jokers - @virginmedia allegedly sent me a free SIM card (which was never received) and I’m now being charged a monthly amount and threats of debt collection agencies for something I never asked for and never received.
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david brown
(@dab130158) reported
@O2 apalling experience for customer who has been with o2 for ever. Apparently discounts available provided working and not retired! Package i want from other providers £30...o2 £49. A consumer magazine suggests Tesco amongst others over o2.Will share with other pensioners
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Utter Barrister - Days of Action!!!
(@tim_forte) reported
@O2 is there no number to call you on with a query. Your help page on the website is close to useless.