O2

O2 Outage Report in Epsom, Surrey, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Epsom, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Epsom and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Epsom, Surrey, England 02/02/2026 11:30

February 02: Problems at O2

O2 is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Epsom, Surrey, England

The most recent O2 outage reports came from the following cities: Wandsworth, London, Southwark, Hammersmith, Croydon, City of Westminster, Fulham, Hounslow and Surbiton.

Loading map, please wait...
City Problem Type Report Time
United KingdomWandsworth E-mail
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomSouthwark Phone
United KingdomLondon Phone
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Epsom, England

Latest outage, problems and issue reports in Epsom and nearby locations:

  • cityposer Federica Parise (@cityposer) reported from Brentford, England

    @O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?

  • cityposer Federica Parise (@cityposer) reported from Brentford, England

    @O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

  • THE_COLSON Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • dergal Gerry White SEO geek (@dergal) reported from Redhill, England

    @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

  • savio_metal17 Savio (@savio_metal17) reported from Brentford, England

    @O2 I can’t get the Amazon prime offer. Please help

  • liezel_t ☆ Liezel ☆ (@liezel_t) reported from Merton, England

    Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    @O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

  • Jennifer03017 Jennifer Ferguson (@Jennifer03017) reported from London, England

    @O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx

  • ruthie82 Ruth Maurice (@ruthie82) reported from Merton, England

    @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

  • KnellTaylor Lucy K-T (@KnellTaylor) reported from Croydon, England

    Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

  • SwissFrankIsGon John Francis William Apted (@SwissFrankIsGon) reported from Kensington, England

    @O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?

  • Paul___SW18 Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported from Wandsworth, England

    Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

  • Kierbro Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.

  • dkinnear David T Kinnear (@dkinnear) reported from Camberwell, England

    @O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍

  • cityposer Federica Parise (@cityposer) reported from Kensington, England

    @O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2

  • BartlettDavisUK Lord Bartlett-Davis (@BartlettDavisUK) reported from Kensington, England

    Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

  • turningleftfor Turningleftforless (@turningleftfor) reported from Guildford, England

    @Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • nightshift_nick nightshift_nickUK (@nightshift_nick) reported

    @tescomobile still haven't solved the mast problem in #Chelmsford @O2 now say 12/11/21 earliest to be fixed yet I've got to pay my bill don't call me I can't receive calls 🤬🤬🤬🤬 #3wksSoFarStillNoPhone

  • KateEmilyDove Kate 🕊 (@KateEmilyDove) reported

    @O2 Why am I paying for 5G on my iPhone 12 Pro Max and literally never getting it, despite adjusting settings, in central London!

  • ShaznaBegum6 Shazna Begum (@ShaznaBegum6) reported

    @O2 Sent, please respond asap. We logged a complaint last friday and still have not heard anything

  • PeterDa87534263 Peter Davies (@PeterDa87534263) reported

    @O2 I cancelled a contract with you in May 2021 within 3 days, and you took several hundred pounds from my bank account, admitted the error and repaid me FOUR MONTHS later. Inexplicably showing as a delinquent debt, halving my credit score. How long must I wait for resolution?

  • nyedun Natasha Edun (@nyedun) reported

    @O2 my service has completely dropped off today in London including data. I urgently need access to service - can you pls help?

  • kernowsoul Jamie Dyer (@kernowsoul) reported

    @VodafoneUK your network is down in PL8 but your support staff refused to log a network issue. @O2 are aware of the issue and reporting it already. Just wondering if it was a mistake to switch to @VodafoneUK? Get on the ball

  • iTz_Bradderz Bradley Selves (@iTz_Bradderz) reported

    @O2 It's okay, on your website it says there's a mast down! Thanks for getting back to me though

  • CovertHarasUK Ana Alvarez (@CovertHarasUK) reported

    Just noticed someone use my 1/11/21 O2 Priority ticket and also typed on my mobile phone. Just called the useless customer services automatic answerphone that redirected me to the web. Wonder why I pay @O2 @Telefonica_En

  • StateOfMindPost State Of Mind (@StateOfMindPost) reported

    Having problem getting #Volt on Virgin Media, but you got it on @O2 then try this, make sure your email, phone and home address are the same on both accounts. Ring sales on @virginmedia and ask for one of the volt package. There will get you on a new volt package suited to you.

  • IgnisAFB Adam "IgnisAFB" Blackburn (@IgnisAFB) reported

    @virginmedia @O2 my Volt benefits have been activated. I have WIFI issues in the bedrooms, currently have wifi boosters. I want to order some wifi pods, but the Connect app tells me registrations are closed. Can I get some help please :)