Plusnet

Plusnet Outage Report in East Ham, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in East Ham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in East Ham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in East Ham, Greater London, England 12/02/2025 19:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near East Ham, Greater London, England

The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Croydon, Poplar, Ilford, Camden Town, City of Westminster, Hackney, Southwark, Newham, Romford, City of London, Harringay, Barnet and Fulham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomCroydon Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near East Ham, England

Latest outage, problems and issue reports in East Ham and nearby locations:

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England

    Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

  • timeastonco Tim Easton (@timeastonco) reported from Bromley, England

    @toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

  • Errorfied Barbara Broccoli (@Errorfied) reported from Poplar, England

    @Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

  • MiacNotnats miac notnats (@MiacNotnats) reported from Barnet, England

    @Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

  • JonathanBehar Jonathan Behar (@JonathanBehar) reported from Barnet, England

    @Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

  • laura_attridge Laura Attridge (@laura_attridge) reported from Bromley, England

    @kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

  • dansette Jellicle as Fuck (@dansette) reported from Hackney, England

    @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet customer service a absolute joke

  • turtlesnursery Eileen Rumble (@turtlesnursery) reported from Hackney, England

    @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

  • Pebblepower23 Katherine (@Pebblepower23) reported from Romford, England

    @plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • JohnLSandy John Sandy (@JohnLSandy) reported from Stratford, England

    Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SophInOz Sophia Gorton (@SophInOz) reported

    @Plusnet I’m a new customer, but already have been told there’s a delay with my broadband set up and been on hold for 1 hour trying to arrange this. Not a good start! How can I get in contact with you??

  • SukiRobinson Suki (@SukiRobinson) reported

    @Plusnet Resisting the urge to answer calls as well it seems, did you find your service award behind one of those doors, beyond a joke.

  • JamesSM James (@JamesSM) reported

    @Plusnet Hi, I switched from BT to Plusnet for landline & broadband on 25 Nov, but it seems BT were not informed of the takeover until the 28th, so they have continued to bill me until that date. Can you help please?

  • folklorepod The Folklore Podcast (@folklorepod) reported

    Hi @Plusnet You seem to have done away with your online ticket system and replaced it with a virtual assistant who provides no assistance. I can't sit on the phone for hours trying to speak to someone and your text service stops at 7.30 Why is it impossible to log problems?

  • LisaAit77369540 Lisa Aitken (@LisaAit77369540) reported

    @Plusnet absolutely the worst customer service. We used the home move "service" and 7 weeks later still no internet. No updates on when we will get internet & no call backs when you say you will call back. Now can't get intouch with customer service at all. #shambles

  • chris239m Chris m (@chris239m) reported

    @Plusnet trying to get through on the phone is pointless to solve my problem it may have to be small claims court 😡

  • StephenPBarnes1 Stephen P Barnes (@StephenPBarnes1) reported

    @Plusnet where's my router?your guys have installed the line,but I have no router... getting through on the help line is impossible

  • Jason_Leaman ∞ Jason ∞ (@Jason_Leaman) reported

    Oh well - something is seriously broken at ‘friendly northern chappie’ phone and broadband “supplier” @Plusnet today (and the last 5 days). I mean - totally broken. Not working. Not answering phones. Restricting accounts, and no chat bots even. Definitely not answering tweets.

  • MelKemp3 Mel Kemp 🇺🇦 (@MelKemp3) reported

    @Plusnet what do I have to do speak to someone in customer services? I’ve spent literally hours this week waiting on the line and no picks up. My order has been delayed and I have no idea what’s happening or when.

  • drarava Subbaraju Arava (@drarava) reported

    @Plusnet Home internet service is down since midnight and I have an important meeting at 8AM. I need this to be sorted ASAP.