Plusnet

Plusnet Outage Report in Beckenham, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Beckenham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Beckenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Beckenham, Greater London, England 02/05/2026 00:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Beckenham, Greater London, England

The most recent Plusnet outage reports came from the following cities: City of London, Croydon, London, Wembley, Hackney, Newham, Harringay, Southwark, Paddington, Sevenoaks, Romford, Hammersmith, Poplar, City of Westminster and Orpington.

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City Problem Type Report Time
United KingdomCity of London Internet
United KingdomCroydon Internet
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Beckenham, England

Latest outage, problems and issue reports in Beckenham and nearby locations:

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • rackitman Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • gouldydl Dawn Gould (@gouldydl) reported from Dartford, England

    It’s doesn’t matter if I’m only paying £8 a month, u are supposed to be giving me a service @Plusnet #nosignal#badcustomerservice

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

  • JohnLSandy John Sandy (@JohnLSandy) reported from Stratford, England

    Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

  • SarahMorton6 Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

  • GillDale3 Gill Dale (@GillDale3) reported from Sutton at Hone, England

    Plusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven

  • utkhan79 Usman (@utkhan79) reported from Sutton at Hone, England

    @Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

  • londonkro Kevin (@londonkro) reported from Croydon, England

    Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

  • BigAlxyz Alan (@BigAlxyz) reported from Hackney, England

    @sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

  • laura_attridge Laura Attridge (@laura_attridge) reported from Bromley, England

    @kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

  • Errorfied Barbara Broccoli (@Errorfied) reported from Poplar, England

    @Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

  • bigGeveleigh graham eveleigh (@bigGeveleigh) reported from Bromley, England

    Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

  • turtlesnursery Eileen Rumble (@turtlesnursery) reported from Hackney, England

    @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

  • timeastonco Tim Easton (@timeastonco) reported from Bromley, England

    @toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • DCharlieUK1 DCharlieJP (@DCharlieUK1) reported

    @chrisdingleb It's okay - I am off to my home town today and I've let work know. Plusnet are in big trouble here. I am unhappy to put it mildly and the repeated "It's just email" when broadband is down coming on for 24 hours isn't acceptable. I will be moving provider as will many others

  • mungerville craig branson (@mungerville) reported

    @lizcooperclark @VictoriaPeckham @Plusnet Mine worked about 12am last night, receiving mail and sending. Thought it was fixed. But no this morning it’s back to broken. #plusnet #plusnetdown #PlusnetNomail

  • NigelsRadio NigelsRadioTakeover (@NigelsRadio) reported

    @Plusnet Thanks. How did you know where my line is? I never sent a dm?

  • kbavalia KGB (@kbavalia) reported

    @MarcAllera @EE How about a course for your plusnet technicians on how to maintain and support an email service. Are you aware that the service has been down for more than 48 hours after suffering issues for a number of weeks?

  • digitalmaverick Digital Maverick (@digitalmaverick) reported

    @Plusnet Thanks for your reply. I think most users have found Customer Support responses over the past couple of days to be wholly inadequate, and lacking a bit of honesty. So I think you should as a company, use this as a moment to learn from so in future you comminicate better.

  • FrauForelle ⭐⭐SallysaurusRex🏆🏆⭐⭐ (@FrauForelle) reported

    @VictoriaPeckham @Plusnet I access my emails on my phone if my broadband has ever gone down.

  • MrGodfrey Alex Godfrey (@MrGodfrey) reported

    @Plusnet No thanks, I had problems with you for months, it was exhausting and insulting. Don't want to deal with Plusnet again in my life.

  • Audrey1Marks Audrey Marks (@Audrey1Marks) reported

    @Plusnet Seems the problem with your e-mailing service is still on-going. No improvement now after 3 days ? Any idea when we can look forward to this service resuming properly ? Thanks

  • ElvisMcGonagall Elvis McGonagall (@ElvisMcGonagall) reported

    Good morning @Plusnet - email issue still not fixed I see. Can’t receive or send any. And no explanation from you as to what has actually happened. This is beyond a joke now.

  • davedpg David Edwards (@davedpg) reported

    I really don't know who's at fault but every night, I lose connection as the router cannot connect to the internet and the only solution seems to be to reset the router @plusnet @TPLINKHelp